# Gleap Full Context > Gleap is AI-native customer support for software teams, support that ships fixes: a help desk where Kai Support answers customers, Kai Resolve investigates hard tickets and Kai Code opens the fix as a pull request. Customer reports become answers, prioritized requests and fixes your team reviews and ships, with customers kept in the loop. Kai Support answers customers around the clock as first-level support. Kai Resolve is second-level support: it investigates hard tickets with screen recordings, console and network logs, account data and code, then answers the customer or escalates with a diagnosis, and prepares coding tasks for a teammate to start. Kai PM recommends priorities for feature requests. Kai Code turns approved work into pull requests. Your team reviews, merges and ships. By default, a teammate confirms a fix is live before Gleap sends the customer update; scheduled and manual follow-ups are also available. This file holds the visible copy of the Gleap website in reading order: product, agents, pricing and trust, features, comparisons, customer stories, featured native integrations and company pages. Guides and product news are listed with a summary. Buttons, product demo labels and image descriptions are left out. Every page names its canonical source URL. Source index: https://www.gleap.ai/llms.txt Documentation full context: https://docs.gleap.ai/llms-full.txt ## Key facts (checked October 16, 2026) - Plans, USD list prices: Starter is $29 per month billed yearly, or $35 per month billed monthly; Team is $149 per month billed yearly, or $179 per month billed monthly; Pro is $299 per month billed yearly, or $359 per month billed monthly; Enterprise is from $999 per month billed yearly, or from $1,199 per month billed monthly. Details: https://www.gleap.ai/pricing - Starter is for one person getting started: 1 seat and 1 project with the live chat widget and inbox, in-app bug reporting with console logs and custom data, and Kai Support at $0.29 per resolution (nothing included, the same price as on Team and Pro), with 100 emails to customers a month. Kai Support is the only agent on Starter. Starter has no integrations, help center, feature roadmap, surveys or outbound messaging, and shows the "Powered by Gleap" branding. Gleap has no free plan. - Team is for software teams running support: unlimited seats and projects with no per-seat fee, full ticket history, every Kai agent (Kai Support, Kai Copilot, Kai Resolve, Kai Code and Kai PM) and custom agents, email and the WhatsApp, Instagram, Messenger, Slack and Telegram channels, tools for Kai Support, the knowledge base (help center), the feature roadmap, surveys on every channel (in-app, survey page, email and website embed) with every response visible, AI survey insights, Ask Kai about results and survey automations, session replay, outbound messaging, custom domains, all native integrations, the API, webhooks and the MCP server, and no Gleap branding. - Pro is Team plus Kai Voice (Kai Support answers phone calls, billed per minute), LLM model choice (for Kai Code, custom agents and AI workflow steps), advanced reports (team performance, support quality, SLA and AI agents), SLA policies on tickets, custom roles and permissions, the SOC 2 report, higher limits and priority support. With yearly billing, Pro includes a $500 AI credit a year. Custom agents are on Team and up. AI prices are the same on Starter, Team and Pro. - Enterprise adds single sign-on, invoice billing, a dedicated customer success manager, a custom SLA, bring-your-own model and AI pricing by agreement. - AI pricing has two prices. Kai Support talks to customers and is outcome based: $0.29 per resolution on Starter, Team and Pro (€0.29 or £0.25 when billed in euros or pounds), by agreement on Enterprise; Starter includes no resolutions. A Kai Support resolution is a conversation Kai Support answered where the customer did not ask for a human within 72 hours, and Gleap's review confirms Kai Support resolved it (a teammate's courtesy reply does not count); one charge per conversation, and a later reopen is a new conversation. Kai Resolve, Kai Code, Kai PM, custom agents and AI workflow steps work for the team and are usage based, billed by the tokens each task uses: about $0.49 per Kai Resolve investigation on average (a code investigation bills as Kai Code usage); Kai Code Cloud sessions bill at API usage; Kai Code Bridge sessions that run on your own Claude Code, Codex or Cursor subscription are not billed by Gleap. Kai Copilot, translations, summaries, tagging, assignment, ticket review and help-center search are included and never billed. Hand-offs to your team are free. Usage is paid from a prepaid balance in Billing with auto-recharge; the balance is in the billing currency at face value. Team and Pro include 1,000 emails to customers a month; above that, emails cost $2 per 1,000. - Billing: yearly billing is two months free compared with monthly billing, and it is the only discount on the pricing page. Every plan, Starter included, starts with a 7-day free trial: a card is required to start it, the first charge is on day 8, and cancelling during the trial costs nothing. If the workspace is not live by day 6, Gleap extends the trial once by 7 days. There is no free plan. Eligible early-stage startups get 50% off Team or Pro for the first 12 months: https://www.gleap.ai/early-stage-startups - Agents: Kai Support, the AI support agent, answers customers from connected knowledge on every plan and brings a teammate in when needed. On Team, Pro and Enterprise, Kai Support can also use tools the team adds (API calls, MCP servers including apps through Composio, web search and frontend tools); Starter cannot add tools. Kai Copilot drafts replies for teammates to review and send. Kai Resolve, the second-level support agent, investigates hard tickets with screen recordings, console and network logs, the click trail, account data and read-only code access, then answers the customer or escalates with a diagnosis; for confirmed bugs it prepares coding tasks. Kai PM finds duplicate requests and recommends priorities. Kai Code writes code changes and opens pull requests for your team to review. Kai Copilot, Kai Resolve, Kai Code and Kai PM are on Team, Pro and Enterprise. Custom agents (Team, Pro and Enterprise) run workflows with the tools a team authorizes. - Human control: your team starts coding tasks, reviews pull requests and merges them. A merge is not a release: by default a teammate confirms the fix is live before Gleap sends the customer update, or the team sets a delay after merge. - Channels and platforms: live chat on every plan; email, WhatsApp, Instagram, Messenger, Slack and Telegram on Team, Pro and Enterprise. SDKs for web (JavaScript), iOS and Android, with React Native, Flutter and Ionic/Capacitor wrappers. Apps for the team on the web, macOS, Windows, Linux, iPhone, iPad and Android. - Integrations: native integrations with Jira, Linear, GitHub, GitLab, Azure DevOps, Slack, Microsoft Teams, Zendesk, HubSpot, Salesforce, Stripe, Notion, Asana, Trello, Zapier and webhooks, plus 900+ apps through Composio as agent tools. The Gleap MCP server connects Claude, Codex, Cursor and other MCP clients to a Gleap project with OAuth: https://www.gleap.ai/mcp. Through it, AI agents draft and target every outbound format (surveys, emails, chat messages, banners, info cards, checklists, product tours, tooltips, push and news), read the project's events and contact attributes, preview the reach, and get the tracking code when an event is not tracked yet. - Migration: importers bring tickets and contacts from Intercom, Zendesk and Freshdesk, and help center articles from Intercom and Freshdesk. - Data residency: customers choose EU or US hosting when they sign up. - Security and compliance: SOC 2 Type II audited, with the report shared with Pro and Enterprise customers; GDPR compliant with EU or US hosting on every plan. Details: https://www.gleap.ai/trust - G2 rating: 4.6 out of 5 from 63 reviews, and a G2 High Performer badge for Summer 2026. Reviews: https://www.g2.com/products/gleap-gleap/reviews - Company: Gleap GmbH, Schwarzach, Austria. Imprint: https://www.gleap.ai/legal/imprint - Published customer results: Commonplace, Kai Support handles 50 to 60 percent of inbound support (https://www.gleap.ai/customers/commonplace). Gather, response times fell from about 30 minutes to about five after moving support to Gleap (https://www.gleap.ai/customers/gather). Lywand, AI support and the knowledge base handle about half of customer inquiries (https://www.gleap.ai/customers/lywand). --- # Gleap | AI-Native Help Desk for Software Teams Source: https://www.gleap.ai/ Description: AI-native customer support for software teams. Kai Support answers customers, Kai Resolve investigates tickets and Kai Code opens the fix your team reviews. ## AI-native customer support for software teams. Support that ships fixes. Kai Support answers your customers, Kai Resolve investigates the hard tickets and Kai Code opens the fix. Your team reviews and ships, and customers stay in the loop. The help desk built for software companies. 7 days free. Cancel anytime. ## Your AI team Support, product and engineering, working together. ### Kai Support Answers customer questions from your knowledge base and connected sources. Brings your team in when needed. ### Kai Resolve Investigates with the logs, the click trail and read-only code access. Prepares coding tasks your team can start. ### Kai Code Turns approved work into a plan, code changes and a pull request. Your engineers review and merge. ### Kai PM Compares requests by demand, revenue and your goals. Recommends what to build next. You decide what gets built. - ade - priya - sofia - tom - Dark mode? - Dark mode please 🙏 - Night theme? - Dark UI! - Dark mode pls ## Meet your AI team. Kai Support answers your customers. Kai Resolve investigates the hard cases, Kai Code prepares the pull request and Kai PM tells you what to build next. Your team reviews and ships. From bug to fix Kai Support answers Kai Resolve investigates Shared inbox ## Evidence for the investigation. From bug report to coding task. Capture screenshots, replay and logs with in-app bug reports. Kai Resolve investigates the logs, the click trail and your code, then prepares a coding task your team can start. ## Priorities with customer context. Choose the features worth building. Kai PM compares requests against customer demand, revenue and your goals. Your team decides what to build and hands an approved request to Kai Code, then reviews the pull request. ## Code ready for review. Approved fixes and features. Kai Code turns the ticket or request into code changes, checks and a pull request. Your engineers review, merge and ship. ## Keep the customer informed. The update returns to the original ticket. With automatic follow-ups enabled, confirm the fix is live and Gleap sends the customer update. The conversation stays connected from the first report to the released fix. ## Support results teams report. Response time after Gleap Gather reports response times down from about 30 minutes to about five after moving support to Gleap. Customer inquiries handled by AI Lywand reports that its AI support and knowledge base handle about half of all customer inquiries. 50-60% Inbound support handled by Kai Support at Commonplace "One place for feedback, support, knowledge base, and roadmap work." Benjy Meyer, CPTO at Commonplace ## Choose your starting point. ### Starter Price: $29/mo One person getting started. - 1 seat and 1 project - Live chat and in-app bug reports - Kai Support answers your customers - No ticket limit, full ticket history Billed yearly · Kai Support $0.29 per resolution ### Team Price: $149/mo Software teams running support. - Unlimited seats and integrations - Help center, roadmap and replays - Kai Resolve investigates tickets - Kai Code opens pull requests for review - Kai PM, Kai Copilot and custom agents ### Pro Price: $299/mo Growing teams that need reports, compliance and control. - Everything in Team - Kai Voice - LLM model choice - Advanced reports - Custom roles and permissions - SOC 2 report - Priority support - $500 AI credit a year Billed annually · AI usage extra Every plan starts with a 7-day free trial. Cancel anytime. Enterprise starts at $999/mo, billed yearly. Yearly billing is two months free. - Trusted by 4,500+ teams - SOC 2 Type II - GDPR, EU or US hosting ### What is Gleap? Gleap is AI-native customer support for software teams: support that ships fixes. Kai Support answers customers, Kai Resolve investigates hard tickets, Kai PM recommends priorities and Kai Code opens pull requests. Your team decides what to build, reviews and ships. Customer follow-ups run with your configured release controls. ### How do the Gleap agents work together? Kai Support answers routine questions. Kai Resolve investigates hard tickets and prepares coding tasks for confirmed bugs; Kai PM recommends priorities for feature requests. Your team chooses the work and starts Kai Code, which writes the change and opens a pull request. Your engineers review, merge and release. By default, you confirm the fix is live before Gleap sends the customer update. See the complete customer feedback loop. ### Will customers hear back automatically after a fix? Yes, when customer follow-ups are enabled. The default flow asks a teammate to confirm the merged fix is live, then Gleap sends the update on the original ticket. You can instead schedule a message after a delay from merge or keep replies manual. A merged pull request alone does not prove that a fix has been released. ### Does Kai Code merge or deploy without our review? No. Kai Code writes code changes and opens a pull request for your engineers to review, merge and release. Your team starts each coding task, and some models also offer a plan step. Kai Resolve investigates with read-only code access. See how Kai Code works. ### Which plan includes the AI agents? Team, Pro and Enterprise include every agent: Kai Support, Kai Copilot, Kai Resolve, Kai Code and Kai PM, plus custom agents. Team is $149 per month with annual billing ($179 monthly), with unlimited seats. Pro, at $299 per month with annual billing ($359 monthly), adds Kai Voice, LLM model choice, advanced reports, custom roles and permissions, the SOC 2 report, higher limits and priority support, plus a $500 AI credit a year on yearly billing. AI has two prices: Kai Support costs $0.29 per resolution on every plan, and Kai Resolve, Kai Code and Kai PM bill for the work they do. Starter, at $29 per month billed yearly ($35 monthly), has Kai Support, live chat and in-app bug reporting for one seat. Every plan starts with a 7-day free trial. Compare all plans and AI pricing. ### Do we need to adopt the whole platform at once? No. Start with the job you need to solve: an AI help desk where Kai Support answers first, customer feedback software, in-app bug reporting or coding from a ticket. To evaluate the complete workflow during the 7-day free trial, connect the relevant knowledge and repositories, and start an approved coding task. Gleap's AI customer support software keeps the shared inbox, knowledge, feedback and roadmap together. See how self-driving development works. ### Which tools does Gleap integrate with? Gleap integrates with the tools software teams already use, including Jira, Linear, GitHub, Slack, HubSpot, Salesforce, Notion and Zapier. Kai Resolve can query connected data sources through MCP (Model Context Protocol) servers, and coding tasks open in Claude Code, Codex or Cursor. Browse the integration catalog for the full list and what each connection can do. ### Is Gleap secure and compliant? Gleap is SOC 2 Type II audited and GDPR (DSGVO) compliant, with a choice of EU or US data residency at signup. Kai Resolve investigates code read-only in a sandbox, and its destructive tools, such as deletes and refunds, are blocked. Single sign-on, bring-your-own model and a HIPAA BAA depend on your plan and agreement. Visit the Gleap Trust Center for the documentation, or talk to us about your requirements. ### Can we migrate from Intercom, Zendesk or Freshdesk? Yes. Tickets and contacts can be imported from Intercom, Zendesk and Freshdesk, help center articles from Intercom and Freshdesk, and the widget replaces your existing chat on web and mobile. Salesforge reports that its full setup took less than a day, and Lywand replaced a siloed Freshdesk setup in two to three weeks. Compare the switch for your current tool on the alternatives pages, or talk to us about your migration. ## Support that ships fixes. Starting with your next ticket. --- # AI Customer Support Software for SaaS Teams Source: https://www.gleap.ai/platform Description: AI-native customer support software with a shared inbox, feedback and coding agents. Connect customer reports to fixes your engineers review and ship. ## AI customer support software that connects teams. AI customer service AI-native customer support, feedback and coding in one workspace. Answer questions, investigate bugs and turn approved work into pull requests. Customer context stays attached while your team reviews and ships. 7 days free. Cancel anytime. ## One workspace. One customer context. Reports keep customer history and the evidence captured by your SDK together. The agents work on that record. Your team decides what ships. One inbox Evidence attached Connected to the ticket - Every channel in one inbox. - Evidence comes with the report. - Investigation and code, linked to the ticket. ## AI agents with customer context. Kai Support answers on every plan. Kai Resolve, Kai Code and Kai PM come with Team. ### Kai Support Replies from your website, docs and snippets, and from Team your help center. Escalates to a teammate or Kai Resolve when a question needs more. ### Kai Resolve Reads the logs, the click trail and code read-only, explains what it found and prepares coding tasks for confirmed bugs. ### Kai Code Plans the change, edits the code, runs the tests and opens a pull request linked to the ticket. Engineers review and merge. ### Kai PM Sorts and scores feature requests against your goals and recommends what to build next. Your team decides. ## Where customers reach you. Bug reports, help content and surveys share the same workspace. ### In-app bug reporting Reports arrive with replay and logs. On Team and up, Kai Resolve can investigate them before the team sees them. ### Knowledge base Help articles for customers and the source Kai Support answers from. Drafts stay unpublished until you approve them. ### Surveys NPS, CSAT and custom surveys in the widget, with responses next to the customer's tickets. ## From requests to releases. Requests, pull requests and release notes stay linked to the customers who asked. ### Feature requests and roadmap Requests with votes and subscribers on a public roadmap. Duplicates are linked, not lost. ### Pull requests from tickets On Team and up, Kai Code opens the pull request from the ticket with the diff ready for review. Kai Code Bridge sessions can run the branch in a preview. ### News and release notes Publish what changed in the widget and by email. Subscribers to a request hear when it ships. ## Keep the customer informed. A confirmed bug becomes a coding task in the ticket. Kai Resolve attaches the evidence, your team picks the fix up with Kai Code or opens it in Claude Code, Codex or Cursor. With the default follow-up setting, a teammate confirms the release before Gleap sends the customer update. ## Your team stays in control. Read-only investigation, reviewed changes, confirmed releases. ### Read-only code access Kai Resolve investigates repositories read-only in a sandbox and blocks destructive tool operations. ### Your engineers decide Kai Resolve coding tasks are picked up or sent back by a person. Pull requests are reviewed and merged by your team. ### Confirm the fix is live By default a teammate confirms the merged fix is live before the customer reply goes out. ## What teams run on Gleap. Inbound support handled by Kai Support at Commonplace Commonplace uses Gleap for support, feedback, its knowledge base and roadmap. The team reports Kai Support handling 50 to 60% of inbound support. Setup and migration at Salesforge Salesforge brought support, roadmap requests, product news and Slack collaboration into one workspace. Its reported setup took less than a day. To full integration at Partfox Partfox connected custom data and brought live chat, AI support, feedback, tours, checklists and surveys into Gleap. Its integration took 10 days. ## Everything in the workspace. Support, feedback, engineering and customer communication. ### Kai Support Answers customers from your knowledge and brings the team in when needed. ### Kai Resolve Investigates hard tickets with the logs, the click trail and read-only code access. ### Kai Code Turns confirmed bugs and approved requests into pull requests your team reviews. ### Kai PM Sorts and prioritizes feature requests. Your team sets the product direction. ### Custom agents Define a job, connect tools and decide when an agent runs or asks a teammate. ### MCP server Gleap tools and customer context in Claude, Codex, Cursor and other AI clients that support MCP. ### Kai Copilot Drafts, summaries and translations for teammates inside the ticket. ### Live chat Chat inside your app or website with the conversation history at hand. ### Multichannel support Chat, email and messaging channels in one inbox. ### WhatsApp support WhatsApp conversations next to your other channels. ### Workflows and chatbots Conversation paths, collected details and routing to the right next step. ### In-app bug reporting Reports with screenshots, replay, logs and device context from the SDK. ### Website feedback Annotated screenshots of website issues with technical context. ### Knowledge base Help articles for customers and the source Kai Support answers from. ### Product feedback Requests with the customer context behind them. ### Public roadmap Ideas, votes and the progress you choose to share. ### News and release notes Product updates in the widget and by email. ### Customer surveys NPS, CSAT and custom surveys in your app. ### CRM pipelines Contacts and companies through sales, onboarding or success stages. ### Onboarding checklists Setup steps that help people get started. ### Product tours Guided in-app walkthroughs for new features. ### Tooltips and info cards Short guidance beside the controls it explains. ### Marketing and email automation Campaigns around audience rules and product events. ### Sequences Email, chat, surveys, push and WhatsApp follow-ups that wait for what people do. ### In-app messaging and banners Messages and announcements matched to an audience. ### Push notifications Mobile updates through your configured channels. ### Integrations Slack, Jira, Linear, GitHub, HubSpot and more. ## "Everything is in the same place." Tridonic manages customer interactions, ticket routing, surveys, AI support and product guidance from one Gleap dashboard. (Elif Kavas, Digital Customer Experience Platforms Specialist, Tridonic) ### What is Gleap? Gleap is AI-native customer support for software teams: one platform connecting support, feedback and coding agents. For software teams, it brings customer conversations, in-app bug reports with session replay, feature requests, a knowledge base, surveys and customer messaging into one workspace, with the Kai agents working on that shared context. A report can end in an answer, an investigation with evidence or a reviewed pull request, without leaving the ticket. ### What is AI customer support software? AI customer support software, also called AI customer service software, is a help desk where AI takes on part of the work: an AI agent answers customers from your knowledge, and AI tools route and tag tickets, summarize customers and draft replies for the team. In Gleap, Kai Support answers on every plan, AI ticket assignment and tagging run as workflow steps, and Kai Copilot drafts replies for teammates on Team and up. ### What makes Gleap an AI customer support platform rather than a help desk with a chatbot? The agents work on the full customer context, not only on a knowledge base. Kai Support answers from your help center and connected sources, Kai Resolve investigates with logs, the click trail and read-only code access, and Kai Code turns confirmed bugs into pull requests. Gleap continues past the handover to the fix. The inbox, workflows and SLA policies (Pro) of an AI help desk are part of the same workspace. ### What does the shared customer context include? Tickets connect the conversation with customer records, linked requests and past tickets. SDK reports can also include session replay, logs, device details and custom app data, depending on your configuration. ### How do the agents work together? Kai Support answers customer questions and brings the team in when needed. Kai Resolve investigates the tickets Kai Support cannot answer and returns its findings with evidence. Kai Code turns approved work into plans, code changes and pull requests that engineers review and merge. Kai PM recommends priorities for feature requests. Together they close the loop from report to release. ### Does a customer report automatically become a code change? No. Most reports end in an answer or a human decision. A confirmed bug becomes a coding task in the ticket that a teammate picks up or sends back. The pull request is reviewed and merged by your engineers, and by default a teammate confirms the fix is live before the customer is notified. ### Which channels does Gleap support? The Gleap widget for web and mobile apps, email, WhatsApp, Instagram, Facebook Messenger, Slack and Telegram land in one inbox. Starter covers live chat; email and the messaging channels need Team. Every conversation becomes a ticket with the customer's history. The multichannel support platform page covers channels, assignment and routing in detail. ### Is Gleap customer support software for SaaS? Yes. Gleap is customer support software for software and SaaS teams that support customers inside their product: SDK reports can include replay and logs, the knowledge base feeds Kai Support, and confirmed bugs flow to engineering. For the support basics, see the AI help desk for the inbox, workflows and SLA policies (Pro), and the multichannel customer support platform for channels, assignment and routing. ### How does Gleap compare with Zendesk, Intercom or Freshdesk? Zendesk, Intercom and Freshdesk are established help desks with their own AI agents. Gleap covers the same support basics (a shared inbox, live chat, email and messaging channels, a knowledge base and an AI agent) and connects them to your product: in-app bug reports with logs, feature requests with votes and, on Team and up, Kai Resolve investigating tickets with read-only access to your code and Kai Code opening pull requests your engineers review. Seats are unlimited from Team, and Kai Support costs $0.29 per resolution on every plan. Compare the details for Zendesk, Intercom and Freshdesk. ### Can Gleap replace our bug tracker and feedback board? For customer-reported work, yes. In-app bug reporting captures the evidence engineers need, product feedback collects requests with votes and subscribers, and both live next to the conversation. Native integrations send tickets to Jira, Linear, GitHub and others when your engineering workflow lives there. ### Can we connect Gleap to our existing tools? Yes. The integration directory lists native integrations and Composio connectors, custom agents use configured API and MCP tools, and the Gleap MCP server brings your tickets, contacts and help center into Claude, Codex, Cursor and other MCP clients. ### Is Kai PM available today? Yes. Kai PM is generally available on Team, Pro and Enterprise, like Kai Resolve and Kai Code. It analyzes feature requests and recommends priorities against your company goals. Kai Support is on every plan. See Kai PM for the current capabilities. ### How is Gleap priced? Gleap Starter is $29 per month billed annually ($35 monthly), with Kai Support, live chat and in-app bug reporting for one seat. Team is $149 per month billed annually ($179 monthly) with unlimited seats and projects, seven support channels and every Kai agent; Pro at $299/month adds Kai Voice, LLM model choice, advanced reports, custom roles and permissions, the SOC 2 report, higher limits and priority support, plus a $500 AI credit a year on yearly billing. Enterprise starts at $999 per month billed annually. Every plan starts with a 7-day free trial. AI work is paid separately: Kai Support costs $0.29 per resolution, and Kai Resolve, Kai Code and Kai PM bill for the work they do. See pricing for the full comparison. ### Where can we review security and data handling? The trust center covers SOC 2, GDPR, data residency and the security overview. Kai Resolve investigates code read-only in a sandbox, and its destructive tools, such as deletes and refunds, are blocked. Custom agents can use only the tools you attach to them. ### What is self-driving development? Self-driving development is the category Gleap works toward: customer reports get findings with evidence, confirmed bugs become reviewed pull requests, and customers hear back after the release, with your team deciding at each step. Read the full definition at self-driving development. ### Where should we start? Install the SDK or connect email, publish a few help articles and let Kai Support answer the questions you already know. On Team and up, turn on Analyze bug reports first so Kai Resolve investigates new bug reports, and connect a repository when you want confirmed bugs to become pull requests. Talk to us about migrations and repository setup. ## One workspace for support that ships fixes. --- # Close the Customer Feedback Loop Source: https://www.gleap.ai/close-the-loop Description: Close the customer feedback loop with Gleap. Answer questions, investigate bugs, build fixes and notify customers when your team ships the release. ## Close the customer feedback loop. From the customer report to the customer update. Kai Support answers, Kai Resolve investigates and Kai Code prepares the fix. Your team starts the coding task, reviews the pull request and confirms the release. Gleap can then send the customer update automatically. 7 days free. Cancel anytime. ## The customer hears what changed. A merged pull request is an engineering milestone. The loop closes when the customer can finish what they came to do and has been told. 1. Answered 2. Investigated 3. Coding task 4. Pull request 5. Customer notified - Answered by Kai Support. - Investigated by Kai Resolve. - Confirmed bugs become coding tasks. - Pull request opened, reviewed, merged. - Customer notified after the release. ## Other outcomes from an investigation. Guidance, a task for the team, or a product decision. ### An explanation with evidence A setting or expected behavior gets a grounded reply from the investigation, sent or left for review. ### A question for the team Open decisions arrive as a card with options. Your answer resumes the investigation. ### A linked feature request Matched to the existing feature request, customer subscribed to updates. Your team sets the priority. ## Starts with the evidence captured. Bug reports arrive investigated. Reports from the Gleap SDK carry session replay, console and network logs and device details. With Analyze bug reports first on, Kai Resolve investigates them before they reach the inbox. ## The customer hears back. Confirm the release, schedule a reply, or send it yourself. ### Confirm the fix is live By default a teammate confirms the merged fix is live. Approval sends the reply with your configured instructions. ### Scheduled after merge After merge, the reply sends after a delay you choose. Match the delay to your deployment process. ### Send the reply yourself Keep the follow-up personal when a release deserves it. The context stays on the ticket. 50 to 60% Commonplace inbound support handled by Kai Support Commonplace reports that Kai Support handles 50 to 60% of inbound support cases that would otherwise reach its team, alongside its feedback and knowledge workflows. 50% Lywand inquiries handled automatically Lywand reports that AI support and its knowledge base handle about half of its customer inquiries after replacing a siloed Freshdesk stack. <1 day Salesforge setup and migration Salesforge reports that its setup took less than a day, bringing support, roadmap requests, customer news and Slack collaboration into one workspace. ## "Everything is in the same place." Tridonic brought customer interactions, ticket routing, surveys and AI support into one Gleap dashboard. (Elif Kavas, Digital Customer Experience Platforms Specialist, Tridonic) ### What is a customer feedback loop? A customer feedback loop is the cycle from a customer's report or request to a response they can act on, and back to the product: collect the signal, decide what to do, ship the change, tell the customer. Gleap's customer feedback software collects and organizes the requests; the agents on this page carry each one to its ending. More in our customer feedback loop guide. ### What does closing the customer feedback loop mean? Closing the customer feedback loop means the customer who reported something gets an outcome they can use: an answer, a fix that is live, or a product decision, told to them on the same conversation. In Gleap the loop runs inside one ticket, from the report through investigation, code change and release to the reply. ### How does Gleap close the loop from report to shipped fix? Kai Support answers the report or routes it on. Kai Resolve investigates the logs, the click trail and the code and returns a verdict. A teammate hands confirmed bugs to Kai Code, which opens a pull request your engineers review and merge. After the release, the customer is notified on the original ticket. ### Does a merged pull request notify the customer? Not by default. A merge is not a verified release, so by default a teammate confirms the fix is live before the reply goes out. You can instead send the message automatically after a delay from merge, or write it yourself; either way the reply lands on the customer's original ticket. ### What if the report does not need code? Then the loop ends earlier. A setting or expected behavior gets a grounded reply, a feature request is linked to the existing request with the customer subscribed, a report missing details gets one focused question, and an open decision reaches your team as a card with options. Coding tasks come from confirmed bugs and from feature requests your team approves through Kai PM. ### When does Kai Resolve start an investigation? On new bug reports before they reach your team when Analyze bug reports first is on, in the chat widget when Kai Support cannot answer or a customer asks for a person, or when a teammate starts it from any ticket. You set the policy per project, from full second level to safety net only. ### Where do reports enter the loop? From the Gleap widget, email, Slack and connected integrations. Reports from in-app bug reporting carry the most evidence because session replay, console and network logs and device details are captured automatically. ### Which agents work in the loop? Kai Support answers customer questions and brings the team in when needed. Kai Resolve investigates hard tickets and returns a verdict with evidence. Kai Code turns approved work into plans, code changes and pull requests. Kai PM recommends priorities for feature requests. ### Do we need all agents to start? No. Kai Support is on every plan and closes the loop for questions an answer settles. Kai Resolve and Kai Code are included from Team and add investigation and code changes. Check current plans before building a process around an agent. ### Does Kai Code merge or deploy without our review? ### How is closing the loop related to self-driving development? Self-driving development is the category: software built from customer reports with AI agents carrying the work. Closing the loop is its mechanism: keep the customer's context on one ticket, produce a verdict, a pull request and a release, and tell the customer. ### Which plan includes the full loop? Gleap Team, Pro and Enterprise include Kai Support, Kai Resolve, Kai PM and Kai Code. Team is $149 per month billed annually ($179 billed monthly), and AI work is paid separately: Kai Support costs $0.29 per resolution, and Kai Resolve, Kai Code and Kai PM bill for the work they do. See pricing for the plan details. ## Build the fix. Close the loop. --- # Self-Driving Development for Software Teams Source: https://www.gleap.ai/self-driving-development Description: Self-driving development connects customer feedback to shipped fixes. Gleap agents investigate and build, while your team reviews and decides what ships. ## Self-driving development. Self-healing software From customer report to reviewed fix. AI agents carry customer reports through answers, investigation and code changes. Your team sets priorities, starts coding tasks, reviews and ships. Customer follow-ups run with your configured release controls. From bug report to customer update 7 days free. Cancel anytime. ## What self-driving development is. Software development that starts from the customer report and ends when the customer hears back. AI agents carry the work between those two points; your team sets direction, decides and reviews. ## The whole fix, connected to the ticket. The report, investigation, pull request and customer reply stay together. Before, a report became a Slack thread, a Jira issue, a branch and a status meeting while the customer waited. In Gleap, the report, investigation and pull request stay linked to the same ticket. Your engineers review and release the fix, then the customer hears back. ## From report to investigation. See who acts and what happens next. ### Kai Support answers what it can Answers from your help center and connected sources, with the article cited. What it cannot settle is routed on with the context. ### Kai Resolve investigates Logs, the click trail, the screenshot and recording, read-only code. The verdict cites the files it read: answerable, bug, feature request, needs more info or inconclusive. ### Your team decides Confirmed bugs arrive as a coding task with the evidence attached. A teammate hands it to Kai Code, opens it in another tool or sends it back. ## From investigation to release. Reviewed by your engineers, then back to the customer. ### Kai Code writes the fix Code change, tests and a pull request linked to the ticket. Runs in Kai Code Cloud or on your own machine with Kai Code Bridge. ### Engineers preview and merge On Kai Code Bridge, run the branch in a preview and share it with a link. Your engineers review the diff and merge. ### The customer hears back The reply goes out on the original ticket. Send it after a delay from merge, after a teammate confirms the release, or write it yourself. ## Feature requests become decisions. Demand is linked, not lost. Feature requests from support are linked to the matching request, with the customer subscribed to updates. Kai PM scores that demand against your goals. Your team decides what gets built and can hand an approved request to Kai Code. ## Your team stays in control. Read-only investigation, approved tasks, confirmed releases. ### Read-only investigation Repositories are cloned into a sandbox and never written to. Destructive database and billing operations are blocked. ### Coding tasks need a teammate Kai Resolve proposes, a person approves. Pick Kai Code, Claude Code, Codex or Cursor, or send the task back with notes. ### Confirm the fix is live A merge is not a release. By default a teammate confirms the merged fix is live before the customer reply goes out. ### What is self-driving development? Self-driving development is a way of building software where AI agents carry a customer report through the answer, the investigation and the code change, while your team sets direction, reviews and releases, and the customer hears back. In Gleap, Kai Support answers, Kai Resolve investigates, Kai Code builds, and your engineers merge. ### How is self-driving development different from self-healing software? Self-healing software is the outcome: software whose customer-reported issues are found and fixed with little manual work between report and release. Self-driving development is the workflow that produces it, including the branches that end in an answer or a product decision instead of code. Read the guide to self-healing software. ### How is self-driving development different from an AI coding agent? An AI coding agent implements software tasks. Self-driving development connects that coding work to customer reports, investigation, engineering review and a customer update after release. Kai Code is the AI coding agent inside that loop; it also opens tickets in Claude Code, Codex or Cursor. ### How is self-driving development different from AI customer support? AI customer support handles questions and configured support actions. Self-driving development connects unresolved reports to investigation and reviewed code changes, with a customer update after the fix is live. Kai Support is the AI support agent that starts the loop. ### Which agents run the loop? Kai Support answers customer questions and brings the team in when needed. Kai Resolve investigates hard tickets and returns a verdict with evidence: answerable, bug, feature request, needs more info or inconclusive. Kai Code turns approved work into plans, code changes and pull requests. Kai PM recommends priorities for feature requests. They share customer context in Gleap, with the ticket or feature request connected to the coding work. ### Does Kai Code merge or deploy without our review? ### What happens when a report is not a bug? It still gets an ending. A setting or expected behavior gets a grounded reply. A feature request is linked to the existing request and the customer is subscribed to updates. A report that is missing details gets one focused question to the customer, and an open decision goes to your team as a card with options. Close the loop shows each branch. ### When does the customer hear back? With automatic follow-ups enabled, the default flow asks a teammate to confirm the fix is live, then sends the update on the original ticket. You can instead schedule a message after a delay from merge or keep replies manual. A delay does not verify that the fix is live. ### What does self-driving development need access to? The ticket and what the Gleap SDK captured: device and SDK versions, console and network logs, the click trail, screenshots and screen recordings. You choose which repositories Kai Resolve may clone read-only, which data sources it may query through MCP (Model Context Protocol) servers, and where Kai Code runs: Kai Code Cloud or your own machine through Kai Code Bridge. See the Trust Center. ### Is this AI-driven software maintenance? Yes. AI-driven software maintenance is the part of self-driving development that handles bugs and regressions reported by customers: the report is investigated with the logs, the click trail and your code, confirmed bugs become coding tasks, and engineers review, merge and release the fix. Feature work and product decisions follow the same loop through Kai PM. ### What is agentic development, and how does Gleap do it? Agentic development means AI agents plan and carry out development work end to end instead of suggesting the next line. Gleap connects that work to the customer: agents share customer context and hand over with evidence. Your team chooses the work, reviews code and controls the release. Kai Code is the agent that builds. ### Where should a team start? With one ticket. Turn on Analyze bug reports first so Kai Resolve investigates new reports from in-app bug reporting before your team sees them, review its first verdict, and hand one confirmed bug to Kai Code. Add escalations from Kai Support once the verdicts hold up. ### Which plan includes self-driving development? Kai Resolve and Kai Code are included in Gleap Team, $149 per month billed annually ($179 billed monthly), and in Pro and Enterprise; Kai Support is in every plan. AI work is billed by usage: Kai Resolve and Kai Code bill for the work they do: a Kai Resolve investigation costs about $0.49 on average, and Kai Code runs on your own coding subscription (Bridge) or at API usage pricing (Cloud). See pricing for details. ## From customer report to reviewed fix. Your team decides what ships. --- # Customer Support Integrations: Jira, Slack, Linear Source: https://www.gleap.ai/integrations Description: Customer support integrations: 34 native connections to Jira, Linear, GitHub, Slack, Lovable and Replit, plus webhooks, Zapier, MCP and 900+ apps via Composio. ## Customer support integrations. Keep the tools you build with. 34 native integrations for tickets, notifications, customer context and the apps you build with Lovable, Replit, v0 or Base44. Webhooks, Zapier and the API for your own workflows. MCP servers and 900+ apps through Composio for the agents. ## Three ways to connect. Native integrations move tickets and notifications, webhooks and Zapier run your own workflows. MCP servers and Composio toolkits give the agents their tools. ## Put customer context where the work happens. The ticket keeps its evidence on every route. ### 34 native integrations Jira, Linear, GitHub, GitLab, Slack, Zendesk, HubSpot, Stripe and more, connected in project settings. ### Webhooks, Zapier and the API Ticket events reach your endpoint or start a Zap. The REST API covers what the integrations do not. ### MCP servers for the agents On Team and up, Kai Support uses the MCP servers and Composio apps you add as tools, and so do Kai Resolve, Kai Code and custom agents. ## A ticket, sent to Jira. Same for Linear, GitHub, GitLab, ClickUp and Asana. Send a ticket from its sidebar or forward ticket types automatically. Updates and messages follow the linked issue, and Jira, Linear, GitHub, ClickUp and Trello report changes back to the ticket. ## Built with an app builder? Lovable, Replit, v0 and Base44. Connect the platform once through its official MCP server or API. Kai Code then asks the platform's own agent for each fix, in the project you already edit, and Gleap follows up with the user once it's live. ## Investigated from any channel. Integration tickets included. Kai Resolve investigates tickets that arrived through Slack, email or an integration and returns a verdict with evidence. Confirmed bugs become coding tasks for Kai Code. ## Start with one working connection. One handoff, one route, one test. ### Define the handoff A bug to Jira, a conversation to Slack, an account lookup from Stripe. Decide what should move and who owns the next reply. ### Configure the route Authenticate the account, pick the destination and choose the ticket types that forward automatically. Agent tools are configured per agent, separately from project integrations. ### Test one ticket Send a sample report, check what arrived and who was notified, then widen the automatic rules. Assign someone to maintain the connection when your tools change. ### Which integrations does Gleap have? Gleap has 34 native integrations: app builders (Lovable, Replit, v0, Base44), issue trackers (Jira, Linear, GitHub, GitLab, Azure DevOps, ClickUp, Asana, Trello, Shortcut, Notion, awork, Plutio), notifications (Slack, Microsoft Teams, Discord, Email), CRM and billing context (HubSpot, Salesforce, Stripe, Shopify, Chargebee, Lemon Squeezy), support handoff (Zendesk, Help Scout), calls and meetings (Aircall, Calendly), service status (Better Stack), translation (Crowdin), plus Webhooks and Zapier. Telegram connects as a messaging channel, and Bitbucket as a code host for Kai Code. From Team, Kai Support can use MCP servers and 900+ apps through Composio as tools, and so can custom agents. Browse the native integrations. ### What is the difference between a native integration, Zapier and Composio? A native integration is built into Gleap for one workflow, such as creating a Jira issue from a ticket or posting to a Slack channel, and is configured in project settings. Zapier uses Gleap ticket events to start a Zap in another app. Composio toolkits are tools an agent can call during a run: Kai Support and custom agents on Team, Pro and Enterprise, subject to the actions you enable and the connected account's permissions. A directory listing is not a connection: each route needs its own authentication and setup. ### Does Gleap integrate with Slack? Yes, in two directions. The Slack integration sends ticket notifications to a channel of your choice, with thread replies, assignee changes and an optional two-way synchronization setting. A Slack channel can also become a support channel on Team, Pro and Enterprise: messages posted there become Gleap tickets and replies from Gleap return to the original thread. See the Slack integration. ### How does the Jira integration work? Connect Jira through Atlassian, pick the project and issue type, and choose which ticket types are forwarded automatically. A teammate can also send a single ticket from the ticket sidebar. The Jira issue receives the report with its captured context; updates and messages follow. Status changes in Jira appear in the Gleap ticket's history, and Jira comments arrive as internal notes. See the Jira integration. ### Does Gleap integrate with Linear and GitHub? Yes. The Linear integration creates issues in the team and project you choose, and Linear status changes and comments flow back into the ticket. The GitHub integration creates issues in the repository you select and reports updates back. Both support automatic forwarding by ticket type and manual sends from the ticket. ### Can we move from Zendesk to Gleap? Yes. Gleap imports your Zendesk contacts and tickets, with their conversations as comments. The same kind of import works for Intercom, Freshdesk and HubSpot. Help center articles import from Intercom, Help Scout, Freshdesk or a CSV file. During a transition, the native Zendesk integration forwards Gleap tickets to a team that still works in Zendesk. For a side-by-side view, read the Gleap and Zendesk comparison. ### Does Gleap have an API and webhooks? Yes. The webhook integration sends ticket events (create, update, delete, new message, assignee change) to a callback URL with custom authentication headers. The REST API, documented at docs.gleap.ai, covers tickets, contacts, help center content and more for anything the native integrations do not do. ### Does Gleap support MCP? Yes, in both directions. The Gleap MCP server lets Claude, Codex, Cursor or any MCP client read and act on your Gleap project. In the other direction, Gleap's agents call the MCP servers you connect, such as Linear, GitHub, a database or a custom HTTP server, with tools switched on per agent: Kai Support, Kai Resolve, Kai Code and custom agents on Team and up. ### Can Gleap agents use our other tools? Yes. On Team, Pro and Enterprise, Kai Support can use tools you add: API calls, MCP servers including 900+ apps through Composio, web search and frontend tools. Kai Support answers customers, so switch on only actions that are safe in a customer conversation. Custom agents on Team, Pro and Enterprise use the tools you attach in the same way. What an agent can do depends on the tools, its configuration and the connected account's permissions. Add a teammate decision where the work calls for judgment. ### Which plan includes integrations? Team, Pro and Enterprise connect every native integration; Starter connects none. Messaging channels such as Slack and Telegram also need Team, and from Team, Kai Support and Kai Code can use MCP servers and 900+ apps through Composio as tools. Custom agents are part of Team, Pro and Enterprise. See pricing for the full comparison. ### Does Gleap integrate with Lovable, Replit, v0 and Base44? Yes. Users of an app built with Lovable, Replit, v0 or Base44 report bugs from the Gleap widget, and Kai Code connects through the platform's official MCP server or API to ask its agent for the fix. Kai Code can publish if you allow it. See Gleap for vibe-coded apps. ### Which code hosts does Kai Code work with? Kai Code works in repositories on GitHub, GitLab.com, Bitbucket Cloud and Azure DevOps. On Kai Code Cloud it opens a pull request, a merge request on GitLab, for your team to review and merge. On the Kai Code Bridge it opens pull requests on GitHub, GitLab, Bitbucket and Azure DevOps. Without a repository, it works on apps built with Lovable, Replit, v0 and Base44 through each platform's agent. Kai Code is part of Team, Pro and Enterprise. ### Does an integration change what Kai Resolve and Kai Code do? No. A ticket that arrived through Slack, email or an integration can be investigated by Kai Resolve like any other, and a confirmed bug becomes a coding task for Kai Code. Sending a ticket to Jira or Linear does not start a fix; it hands the work to the team that works there. ### How do integrations handle permissions and data? Each native integration authenticates with the account you connect and only runs the actions you configure, such as creating issues for selected ticket types. You can disconnect it from project settings at any time. Agent tools are enabled per agent and can be limited to read-only actions. Security and compliance details are in the Gleap Trust Center. ### Does Gleap work with Make? There is no native Make app. A Make scenario can start from Gleap ticket events: the webhook integration delivers them to any endpoint, including a Make webhook. An agent can also call a Make webhook with an API call tool: Kai Support and custom agents on Team and up. Composio's Make toolkit manages Make organizations and teams; it does not run scenarios. For Zapier, Gleap has an app with feedback-created and feedback-updated triggers. ### What if the tool we need is not listed? Use webhooks or Zapier for ticket events, the REST API for data, or an MCP server or HTTP API tool for an agent. Tell us about the workflow if you want help choosing the route. ## Connect the work that moves your product forward. --- # Gleap MCP Server for Claude, Codex and Cursor Source: https://www.gleap.ai/mcp Description: The Gleap MCP server connects Claude, Codex, Cursor and any MCP client to your support data: tickets, contacts, help center and coding sessions, with OAuth. ## The Gleap MCP server for your AI tools. Model Context Protocol Customer context where you work. Connect Claude, Codex, Cursor or any client that supports MCP (Model Context Protocol) to your Gleap project with OAuth. Read tickets, contacts and help articles, draft replies for review, and let coding tools report progress back to the ticket. Connected tools ## One server. 90+ tools. Your project. Tickets, contacts, help center, feature requests, statistics and coding sessions, exposed through the Model Context Protocol. Sign in once and pick the project. Search your Gleap workspace Coding tools report back Tools for Gleap agents - Search your Gleap workspace. - Coding tools report back. - Tools for Gleap agents. ## What connected AI tools can do. Ask in plain language. Gleap answers with records, drafts and links. ### Find and read tickets Search by keyword or filter by status, priority, assignee and tags. Every result links to the dashboard. ### Draft replies for review Prepare a reply in the ticket's reply box with draft_reply_to_composer. This tool does not send it; a teammate reviews and presses Send. ### Update help center and news Create or update articles, collections and changelog entries. New articles default to drafts; review them before publishing. ## Connect your AI tools. OAuth, no API keys in prompts. Add https://mcp.gleap.io/mcp in your client, or https://mcp.us.gleap.ai/mcp for a project hosted in the US. The sign-in opens Gleap, you pick the project, and the tools are available. Clients that support custom headers can use an API key instead. ## Open the ticket in your coding tool. Claude Code, Codex or Cursor. Status and PRs sync back. On plans with Kai Code, the Fix with Kai Code menu opens the ticket in the tool you already use. The kickoff names the ticket and the coding session; the tool fetches the details over MCP and reports back. ## Control access during investigations. Connected servers, queried by Kai Resolve. Connect a database or API as an MCP server and Kai Resolve queries it during an investigation. Destructive tools are blocked for Kai Resolve, and its own Gleap access is five tools for the customer's ticket history, similar tickets and feature requests. ## "Gleap has everything in one place; that is the biggest benefit." Salesforge brought support, roadmap requests, product news and Slack collaboration into one Gleap workspace. (Pratham "Patrick" Mittal, Salesforge) ### What is the Gleap MCP server? The Gleap MCP server is a hosted Model Context Protocol server at https://mcp.gleap.io/mcp (https://mcp.us.gleap.ai/mcp for projects hosted in the US) that connects an AI client to one Gleap project. It exposes over 90 tools for tickets, conversations, contacts, companies, help center, outbound messages (surveys, emails, chat messages, banners, info cards, checklists, tours, tooltips, push and news), feature requests, statistics, pipelines, workflows and coding sessions, so an assistant can read customer context and take supported actions with your review. ### Which AI tools can connect to the Gleap MCP server? Any MCP client that supports Streamable HTTP and OAuth: Claude.ai, Claude Desktop and Claude Code, Codex in the CLI and IDE extension, Cursor, and custom clients. Clients that can send custom headers may use an API key instead of OAuth. The setup guide lists the current client steps. ### How does authentication work? OAuth with PKCE and dynamic client registration. Your client opens the Gleap sign-in, you choose the project, and Gleap issues a token scoped to that project. No API key appears in a prompt or a deep link. Clients that support custom headers can send x-gleap-api-key and x-gleap-project-id instead. ### Is the Gleap MCP server a customer support MCP? Yes. It is an MCP server built around a customer support workspace: tickets and their full conversations, the customer and company behind them, the help center they were answered from, the feature requests they voted on and the statistics of the support team. It also covers pipelines, workflows and the coding sessions that fix confirmed bugs. ### Which tools are read-only? Read-only tools include search_tickets, find_tickets, get_ticket_messages, search_contacts, get_help_center_article, search_feature_requests, get_statistics_facts, search_knowledgebase and ask_code. Writes such as send_message, update_ticket, create_help_center_article and run_ticket_workflow are annotated as writes so your client can ask before running them. ### Will a drafted reply be sent automatically? No. draft_reply_to_composer stages the reply in the ticket composer for everyone viewing the ticket and sends nothing. send_message is a separate tool for the customer reply or an internal note. Gleap's instructions tell coding tools to send a reply when you ask them to answer the customer, and to draft one only when you ask for a draft; your client's tool approvals decide which calls need your confirmation. ### How do Claude Code, Codex and Cursor report progress to a ticket? On plans with Kai Code, choosing Open in Claude Code, Codex or Cursor on a ticket creates a coding session and opens the tool with a kickoff prompt. The tool fetches the ticket over MCP, then calls report_progress at each phase: investigating, reproduced, fixing, pr_opened with the PR link, blocked or done. The ticket shows the status live, and after the PR merges Gleap follows your configured customer-update workflow. With the PR the tool passes two customer messages: Gleap sends one right away (the fix is built and is being reviewed) and the other when the fix is live, following your post-merge setting. Read more about Kai Code. ### Can Gleap's own agents use MCP servers? Yes. Kai Code and Kai Resolve use the MCP servers configured under Kai Code settings, from presets such as Gleap, Linear, GitHub, HubSpot, Jira and Stripe to any custom HTTP or stdio server. Custom agents pick tools from the same catalog, with individual tools switched off per agent. ### What can Kai Resolve access through MCP? During an investigation Kai Resolve may query the connected MCP servers, for example a database, to answer questions the customer would otherwise have to re-supply. Destructive tools such as deletes, refunds and database drops are blocked for Kai Resolve and its sandboxed investigator. Kai Resolve's own Gleap access is five tools: the customer's ticket history, similar tickets and feature requests. See Kai Resolve. ### How is the MCP server different from the Gleap API? Use the Server API when your own code calls Gleap, for imports and application integrations. Use MCP when an AI client chooses and calls tools in response to a request. The integration directory covers native integrations and Composio connectors. ### Does the MCP server cost extra? No. The Gleap MCP server is part of the platform on Team, Pro and Enterprise; Starter has no API or MCP access. Usage in your own AI client is billed by that client. Kai Resolve, Kai Code and custom agents are included from Team, with AI usage billed separately. See pricing. ### How is data protected? Tokens are scoped to one project and verified on every request. Tool annotations identify write operations for your client. Drafting and sending are separate tools; configure client approvals and agent permissions for the actions you allow. The trust center covers SOC 2, GDPR and the security overview. ### Can AI agents create and target outbound messages? Yes. Agents draft surveys, emails, chat messages, banners, info cards, checklists, product tours, tooltips, push and news, then set the trigger, page rules, audience and schedule. get_targeting_options lists the events and contact attributes your project tracks, and preview_outbound_audience counts who matches before anything goes live. When the audience needs an event you do not track yet, get_event_tracking_guide returns the tracking code for your SDK or backend. Publishing is a separate tool for after your approval; one-off sends need the recipient count you approved, and one-off emails and push never go to every contact. See outbound messages. ### How does MCP fit into the Gleap platform? The Gleap platform keeps conversations, bug reports, feature requests and knowledge in one workspace. MCP extends that context to the AI tools your team already uses and lets coding tools close the loop on tickets. Read how Gleap agents close the loop from report to release. ## Your customer context in the AI tools you use. --- # Mobile Help Desk App for iOS and Android Source: https://www.gleap.ai/mobile-app Description: Your mobile help desk. Reply to customers, triage tickets, follow Kai Code sessions and get push notifications on iPhone, iPad and Android. ## Your mobile help desk. iOS and Android app Gleap, wherever you are. Reply to customers, assign tickets and follow Kai Code sessions from your phone. Native on iOS and Android. Home Inbox Conversation Boards ## Keep work moving. The next reply, decision or update. In your pocket. ### Your inbox, with you. Find the conversations that need you. Filter your inbox and pick up the next reply. ### Keep the full conversation. Customer replies, internal notes and approval requests stay together in the ticket. ### Move issues forward. See open bugs, work in progress and fixed issues from your phone. ## Choose your app Download Gleap from the official store for your device. ### iPhone and iPad Gleap Dashboard on the App Store. ### Android Gleap on Google Play. ### macOS, Windows and Linux Looking for the desktop app? See every Gleap download in one place. ### What is the Gleap mobile app? The Gleap mobile app is a native help desk app for iOS and Android. It puts your existing workspace on your phone or tablet: the inbox, boards and pipelines, the Kai agents' questions for the team, Kai Code sessions and the updates feed, with push notifications. ### Is the Gleap mobile app native or a web wrapper? Native. Download Gleap Dashboard from the App Store or Gleap from Google Play. A home-screen shortcut to the web dashboard is no longer needed. ### What can I do from the mobile app? Read and reply to customer conversations, leave internal notes and threads, set type, assignee, team, status and priority, snooze tickets, work through boards and pipelines, answer Kai Resolve's questions, start and follow Kai Code sessions, review updates and mentions, and switch between workspaces. ### Can I start a Kai Code session from my phone? Yes, when your plan includes Kai Code (Team, Pro and Enterprise). Open the ticket and choose Fix with Kai Code to open a prefilled session composer. Start the session and follow it from the app or the same ticket on the web. See how Kai Code works. ### Does the app support push notifications? Yes. Allow notifications when the app asks, and you will be told about new conversations, mentions, customer replies and Kai Code progress while you are away from your desk. Change the permission later in iOS or Android system settings or in the app's notification settings. ### Which devices are supported? The app is available for iOS and Android. Check the App Store or Google Play listing for current device and operating-system requirements. ### Can I use my existing Gleap account? Yes. Sign in with the account you use on the web or desktop, then pick the workspace. Multiple workspaces switch without signing in again. ### How do the mobile app, the desktop app and the web dashboard relate? They are one workspace. Tickets, notes, assignments, Kai Code sessions and updates are the same everywhere. Use the phone for replies, triage and approvals on the go, and the web or desktop app for setup, analytics and longer work. ### Is the mobile app the same as the Gleap mobile SDKs? No. The mobile app is for your team. The mobile SDKs for iOS, Android, React Native, Flutter and Capacitor go into your product so your customers can chat and report bugs from it. See in-app bug reporting. ### Is the mobile app included in my plan? Yes. The mobile app is available on every Gleap plan: sign in with your Gleap account and use your workspace. Features follow your plan; for example, starting Kai Code sessions needs Team, Pro or Enterprise. See pricing for plan details. ## Your Gleap inbox, on your phone. --- # AI Support and Bug Fixing for Vibe-Coded Apps Source: https://www.gleap.ai/vibe-coding Description: AI customer support for apps built with Lovable, Replit, v0 or Base44. Kai answers your users 24/7, your app builder's agent fixes the bugs, users hear back. ## Support and bug fixing for vibe-coded apps, on autopilot. For apps built with Lovable, Replit, v0 and Base44 You built the app. Gleap runs the support and fixes the bugs. Kai Support answers your users around the clock. When something breaks, Kai finds the cause and your app builder's agent makes the fix after one click from you. The user hears back automatically. 7 days free. Cancel anytime. Lovable Replit v0 Base44 ## Launch it and move on. No inbox to watch, no bug list to work through. Kai answers your users, lines up each fix for your app builder's agent and tells every reporter when it's live. Kai Support answers Your app builder fixes the bugs Every reporter hears back - Kai Support answers every user. - Your app builder's agent fixes the bugs. - Every reporter hears back. ## Works with your app builder. Each fix lands in the project you already edit, made by the platform's own agent. ### Lovable Kai Code reads the project, sends the fix to Lovable's agent and checks the diff. It can publish if you allow it. ### Replit Kai Code asks Replit Agent for the fix, then can publish and wait until it's live. ### v0 Kai Code sends the fix to the app's v0 chat and can deploy it to Vercel. ### Base44 Kai Code asks Base44's editor AI for the fix, or edits the file in the app's sandbox. It can publish if you allow it. ## Set up with one task. Kai Code installs Gleap for you. Kai Code asks your app builder's agent to add the Gleap widget once, in the right file for that platform, and checks the result. The widget brings the AI chat, bug reports and your help center into the app. ## Bugs caught in the chat. Kai Support files the report for the user. When a user describes something broken, Kai Support recognizes the bug and files it with the session attached. Kai Resolve finds the cause, and the fix goes to your app builder's agent. ## Let it run, or stay in the loop. Two switches per app. Kai may publish lets Kai Code publish a fix on Lovable, Replit or v0. Automatic follow-up sends the reply to the user once it's live. Leave either off and you get a one-click task instead. ### What is Gleap for vibe-coded apps? AI customer support and bug fixing for apps built with Lovable, Replit, v0 and Base44. Kai Support answers your users around the clock, bug reports arrive with a screenshot, replay and logs, Kai Resolve finds the cause, and Kai Code asks your app builder's agent for the fix. Once it's live, Gleap replies to the user who reported it. ### What runs without me? Answers run on their own: Kai Support replies to your users and hands you only what needs a human. For a bug, Kai Resolve finds the cause and prepares the fix, and you start it with one click. Switch on Kai may publish and automatic follow-up, and the publish and the reply to the user happen by themselves. ### Do I have to watch a support inbox? No. Kai Support answers in the chat and by email. Gleap pulls you in when a user asks for a human, when Kai can't help, or when a fix is ready to start, with push notifications in the Gleap mobile app. ### How do I add a support chat and bug reporting to my app? Start a Kai Code task and it asks your app builder's agent to install Gleap: the npm package gleap with one Gleap.initialize call in the app's entry file (src/main.tsx for Lovable and Replit's React apps, a client component in app/layout.tsx for v0, the snippet in index.html for Base44). You can also add it yourself. ### How does Gleap connect to Lovable, Replit, v0 and Base44? Kai Code connects to each platform's official MCP server, and you approve access with the platform's own sign-in (OAuth). Base44 connects through its official API with a personal access token you paste. You choose which apps Kai Code may work on. Account administration, deletion and creating new apps are out of reach. ### Does Kai Code publish changes on its own? Only if you switch on Kai may publish for that app, on Lovable, Replit, v0 or Base44. Otherwise you publish in the platform and mark the change as published in Gleap. ### Do I need a GitHub repository? No. A linked Lovable, Replit, v0 or Base44 app is enough. If you also have a repository, Kai Code can open pull requests there instead. ### What does it cost? Starter ($29 a month billed yearly, $35 monthly) includes the chat widget, bug reports with console logs and Kai Support at no extra charge. Connecting your app builder with Kai Code needs Team ($149 a month billed yearly, $179 monthly), where Kai Support costs $0.29 per resolution and Kai Resolve and Kai Code bill for the work they do. Your platform's agent uses your credits on that platform. Every plan starts with a 7-day free trial. See pricing. ## Built with AI. Supported by Gleap. --- # Lovable Integration: AI Support and Bug Fixing Source: https://www.gleap.ai/vibe-coding/lovable Description: AI customer support for your Lovable app: Kai answers users 24/7, bugs go to Lovable's agent for the fix, and users hear back once it's live. ## Support and bug fixing for your Lovable app, on autopilot. Gleap for Lovable You built it with Lovable. Gleap runs the support and fixes the bugs. Kai Support answers your users around the clock. When something breaks, Kai finds the cause and Lovable's agent makes the fix after one click from you. The user hears back automatically. 7 days free. Cancel anytime. Answer users Fix bugs Close the loop ## Launch it and move on. No inbox to watch, no bug list to work through. Kai answers your users, lines up each fix for Lovable's agent and tells every reporter when it's live. Kai Support answers Lovable fixes the bugs Every reporter hears back - Kai Support answers every user. - Lovable's agent fixes the bugs. - Every reporter hears back. ## Set up with one task. Kai Code installs Gleap in your Lovable app. Kai Code asks Lovable's agent to add the gleap npm package and one Gleap.initialize call in src/main.tsx, and changes nothing else. The widget brings the AI chat, bug reports and your help center into the app. ## Bugs caught in the chat. Kai Support files the report for the user. When a user describes something broken, Kai Support recognizes the bug and files it with the session attached. Kai Resolve finds the cause, and the fix goes to Lovable's agent. ## Connect Lovable once. Official MCP server, your sign-in. In Kai Code settings, open Vibe coding, connect Lovable with its own sign-in and add the projects Kai Code may work on. Kai may publish is off until you switch it on for a project. Lovable refuses to publish while a project has critical security findings. ### What is Gleap for Lovable? AI customer support and bug fixing for the app you built with Lovable. Kai Support answers your users around the clock from your docs, bug reports arrive with a screenshot, replay and logs, and Kai Code asks Lovable's agent for the fix. Once it's live, Gleap replies to the user who reported it. ### What runs without me? ### Do I have to watch a support inbox? ### How do I add a support chat and bug reporting to a Lovable app? Start a Kai Code task and it asks Lovable's agent to install Gleap: the npm package gleap with Gleap.initialize("API_KEY") once in src/main.tsx. You can also add those two lines yourself. The widget brings the AI chat, bug reports and your help center into the app. ### Can Kai answer my users automatically? Yes. Kai Support answers in the chat widget inside your Lovable app, and by email, from your help center, docs and the sources you connect. It hands a conversation to you when it can't help or the user asks for a human, and it recognizes bug reports and files them with the session attached. ### How does the user hear back after a fix? When the fix is live, Gleap writes the reply on the user's original ticket. Turn on automatic follow-up and it sends by itself, right away or after a delay you set. Otherwise a teammate confirms first with one click. ### Does Gleap use Lovable's MCP server? Yes. Kai Code connects to Lovable's official MCP server, and you approve access with your Lovable sign-in (OAuth). It reads files and diffs, sends change requests to Lovable's agent and, if you allow it, publishes. It can't create or delete projects. ### Can Kai Code publish my Lovable project? Only if you switch on Kai may publish for that project. Otherwise your team publishes in Lovable and marks the change as published in Gleap, which starts the follow-up to the user. ### Do Supabase errors show up in bug reports? Bug reports carry the browser's console and network logs, so a failed request to your Supabase backend arrives with the report, next to what the user did. ### What does it cost? Starter ($29 a month billed yearly, $35 monthly) includes the chat widget, bug reports with console logs and Kai Support at no extra charge. Connecting Lovable with Kai Code needs Team ($149 a month billed yearly, $179 monthly), where Kai Support costs $0.29 per resolution and Kai Resolve and Kai Code bill for the work they do. Lovable's agent uses your Lovable credits. Every plan starts with a 7-day free trial. See pricing. ### Which other app builders does Gleap work with? Lovable, Replit, v0 and Base44, and code in GitHub, GitLab, Bitbucket and Azure DevOps. See Gleap for vibe-coded apps. ## Built with Lovable. Supported by Gleap. --- # Replit Integration: AI Support and Bug Fixing Source: https://www.gleap.ai/vibe-coding/replit Description: AI customer support for your Replit app: Kai answers users 24/7, bugs go to Replit Agent for the fix, and users hear back once it's live. ## Support and bug fixing for your Replit app, on autopilot. Gleap for Replit You built it with Replit. Gleap runs the support and fixes the bugs. Kai Support answers your users around the clock. When something breaks, Kai finds the cause and Replit Agent makes the fix after one click from you. The user hears back automatically. 7 days free. Cancel anytime. Answer users Fix bugs Close the loop ## Launch it and move on. No inbox to watch, no bug list to work through. Kai answers your users, lines up each fix for Replit Agent and tells every reporter when it's live. Kai Support answers Replit fixes the bugs Every reporter hears back - Kai Support answers every user. - Replit Agent fixes the bugs. - Every reporter hears back. ## Set up with one task. Kai Code installs Gleap in your Replit app. Kai Code asks Replit Agent to add the gleap npm package and one Gleap.initialize call in the client entry point, or the snippet in the head of a plain HTML site. The widget brings the AI chat, bug reports and your help center into the app. ## Bugs caught in the chat. Kai Support files the report for the user. When a user describes something broken, Kai Support recognizes the bug and files it with the session attached. Kai Resolve finds the cause, and the fix goes to Replit Agent. ## Connect Replit once. Official MCP server, your sign-in. In Kai Code settings, open Vibe coding, connect Replit with its own sign-in and add the apps Kai Code may work on. Kai may publish is off until you switch it on for an app. With it on, Kai Code publishes and waits until Replit reports the app live. ### What is Gleap for Replit? AI customer support and bug fixing for the app you built with Replit. Kai Support answers your users around the clock from your docs, bug reports arrive with a screenshot, replay and logs, and Kai Code asks Replit Agent for the fix. Once it's live, Gleap replies to the user who reported it. ### What runs without me? ### Do I have to watch a support inbox? ### How do I add a support chat and bug reporting to a Replit app? Start a Kai Code task and it asks Replit Agent to install Gleap: the npm package gleap with Gleap.initialize("API_KEY") once in the client entry point (src/main.tsx in Replit's React apps), or the loader snippet in the head of a plain HTML site. ### Can Kai answer my users automatically? Yes. Kai Support answers in the chat widget inside your Replit app, and by email, from your help center, docs and the sources you connect. It hands a conversation to you when it can't help or the user asks for a human, and it recognizes bug reports and files them with the session attached. ### How does the user hear back after a fix? ### Does Gleap use Replit's MCP server? Yes. Kai Code connects to Replit's official MCP server, and you approve access with your Replit sign-in (OAuth). It asks Replit Agent questions, requests changes and, if you allow it, publishes and reads the publish status. It can't create apps or reach apps you didn't link. ### Can Kai Code publish my Replit app? Only if you switch on Kai may publish for that app. Kai Code then publishes and waits until Replit reports it live. Otherwise your team publishes in Replit and marks the change as published in Gleap. ### What does it cost? Starter ($29 a month billed yearly, $35 monthly) includes the chat widget, bug reports with console logs and Kai Support at no extra charge. Connecting Replit with Kai Code needs Team ($149 a month billed yearly, $179 monthly), where Kai Support costs $0.29 per resolution and Kai Resolve and Kai Code bill for the work they do. Replit's agent uses your Replit credits. Every plan starts with a 7-day free trial. See pricing. ### Which other app builders does Gleap work with? ## Built with Replit. Supported by Gleap. --- # v0 Integration: AI Support and Bug Fixing Source: https://www.gleap.ai/vibe-coding/v0 Description: AI customer support for your v0 app: Kai answers users 24/7, bugs go to the app's v0 chat for the fix, and users hear back once it's live on Vercel. ## Support and bug fixing for your v0 app, on autopilot. Gleap for v0 You built it with v0. Gleap runs the support and fixes the bugs. Kai Support answers your users around the clock. When something breaks, Kai finds the cause and v0's agent makes the fix after one click from you. The user hears back automatically. 7 days free. Cancel anytime. Answer users Fix bugs Close the loop ## Launch it and move on. No inbox to watch, no bug list to work through. Kai answers your users, lines up each fix for v0's agent and tells every reporter when it's live. Kai Support answers v0 fixes the bugs Every reporter hears back - Kai Support answers every user. - V0's agent fixes the bugs. - Every reporter hears back. ## Set up with one task. Kai Code installs Gleap in your v0 app. Kai Code asks v0 to add the gleap npm package and a small client component that calls Gleap.initialize once, rendered from app/layout.tsx. The widget brings the AI chat, bug reports and your help center into the app. ## Bugs caught in the chat. Kai Support files the report for the user. When a user describes something broken, Kai Support recognizes the bug and files it with the session attached. Kai Resolve finds the cause, and the fix goes to v0's agent. ## Connect v0 once. Official MCP server, your sign-in. In Kai Code settings, open Vibe coding, connect v0 with its own sign-in and add the chats Kai Code may work on. Kai may publish is off until you switch it on for a chat. With it on, Kai Code deploys to Vercel and waits until the deployment is ready. ### What is Gleap for v0? AI customer support and bug fixing for the app you built with v0 by Vercel. Kai Support answers your users around the clock from your docs, bug reports arrive with a screenshot, replay and logs, and Kai Code sends the fix to the app's v0 chat. Once it's live, Gleap replies to the user who reported it. ### What runs without me? ### Do I have to watch a support inbox? ### How do I add a support chat and bug reporting to a v0 app? Start a Kai Code task and it asks v0 to install Gleap: the npm package gleap and a "use client" component that calls Gleap.initialize("API_KEY") once inside a useEffect, rendered from app/layout.tsx. ### Can Kai answer my users automatically? Yes. Kai Support answers in the chat widget inside your v0 app, and by email, from your help center, docs and the sources you connect. It hands a conversation to you when it can't help or the user asks for a human, and it recognizes bug reports and files them with the session attached. ### How does the user hear back after a fix? ### Does Gleap use v0's MCP server? Yes. Kai Code connects to v0's official MCP server, and you approve access with your v0 sign-in (OAuth). It reads the chat's files, sends messages, answers v0 when it pauses for input and, if you allow it, deploys to Vercel. ### Can Kai Code deploy my v0 app to Vercel? Only if you switch on Kai may publish for that chat. Otherwise your team deploys and marks the change as published in Gleap, which starts the follow-up to the user. ### What does it cost? Starter ($29 a month billed yearly, $35 monthly) includes the chat widget, bug reports with console logs and Kai Support at no extra charge. Connecting v0 with Kai Code needs Team ($149 a month billed yearly, $179 monthly), where Kai Support costs $0.29 per resolution and Kai Resolve and Kai Code bill for the work they do. v0's agent uses your v0 credits. Every plan starts with a 7-day free trial. See pricing. ### Which other app builders does Gleap work with? ## Built with v0. Supported by Gleap. --- # Base44 Integration: AI Support and Bug Fixing Source: https://www.gleap.ai/vibe-coding/base44 Description: AI customer support for your Base44 app: Kai answers users 24/7, bugs go to Base44's editor AI for the fix, and users hear back once it's live. ## Support and bug fixing for your Base44 app, on autopilot. Gleap for Base44 You built it with Base44. Gleap runs the support and fixes the bugs. Kai Support answers your users around the clock. When something breaks, Kai finds the cause and Base44's editor AI makes the fix after one click from you. Kai publishes it if you allow it, and the user hears back automatically. 7 days free. Cancel anytime. Answer users Fix bugs Close the loop ## Launch it and move on. No inbox to watch, no bug list to work through. Kai answers your users, lines up each fix for Base44's editor AI and tells every reporter when it's live. Kai Support answers Base44 fixes the bugs Every reporter hears back - Kai Support answers every user. - Base44's editor AI fixes the bugs. - Every reporter hears back. ## Set up with one task. Kai Code installs Gleap in your Base44 app. Kai Code adds the Gleap snippet to the head of index.html in the app's sandbox, after a checkpoint. No package install needed. The widget brings the AI chat, bug reports and your help center into the app. ## Bugs caught in the chat. Kai Support files the report for the user. When a user describes something broken, Kai Support recognizes the bug and files it with the session attached. Kai Resolve finds the cause, and the fix goes to Base44's editor AI. ## Connect Base44 once. Base44's official API, your access token. In Kai Code settings, open Vibe coding, paste a Base44 personal access token and add the apps Kai Code may work on. Switch on Kai may publish and fixes go live by themselves. If your token may not publish, Base44 asks your workspace admins to publish, and the follow-up to the user starts once they do. ### What is Gleap for Base44? AI customer support and bug fixing for the app you built with Base44. Kai Support answers your users around the clock from your docs, bug reports arrive with a screenshot, replay and logs, and Kai Code asks Base44's editor AI for the fix. Once it's live, Gleap replies to the user who reported it. ### What runs without me? ### Do I have to watch a support inbox? ### How do I add a support chat and bug reporting to a Base44 app? Start a Kai Code task and it adds the Gleap loader snippet to the head of index.html in the app's sandbox, after a checkpoint. You can also paste the snippet yourself. ### Can Kai answer my users automatically? Yes. Kai Support answers in the chat widget inside your Base44 app, and by email, from your help center, docs and the sources you connect. It hands a conversation to you when it can't help or the user asks for a human, and it recognizes bug reports and files them with the session attached. ### How does the user hear back after a fix? ### How does Gleap connect to Base44? Through Base44's official API with a personal access token you create in Base44 (Settings, Secrets, Personal access tokens) and paste into Kai Code settings. Choose the apps the token may reach and Full access. Base44 offers this on its Builder plan and up. Kai Code can't create or delete apps, change your data or entities, or read your end users' records. ### Can Gleap publish my Base44 app? Yes, if you switch on Kai may publish for the app. Kai publishes once the fix is checked, and Gleap confirms it is live before it follows up with the user. If your token may not publish, Base44 asks your workspace admins to publish instead. ### What does it cost? Starter ($29 a month billed yearly, $35 monthly) includes the chat widget, bug reports with console logs and Kai Support at no extra charge. Connecting Base44 with Kai Code needs Team ($149 a month billed yearly, $179 monthly), where Kai Support costs $0.29 per resolution and Kai Resolve and Kai Code bill for the work they do. Base44's agent uses your Base44 credits. Every plan starts with a 7-day free trial. See pricing. ### Which other app builders does Gleap work with? ## Built with Base44. Supported by Gleap. --- # AI Customer Service Agent for Software Teams Source: https://www.gleap.ai/kai-support Description: Kai Support is the AI support agent in Gleap: it answers from your knowledge, cites sources and brings your team in. $0.29 per resolution. ### How do I reset SSO for my team? Go to **Settings → Security → SSO** and click Reset. Your admins get a new login link. ### My CSV export fails since yesterday. That looks like a bug. I've handed it to **Kai Resolve**, who's checking your logs now. ### Can I get a refund for last month? I've passed this to **Sarah from billing** with the whole conversation. ## The AI support agent for your product. Answers first. Your team when it matters. Kai Support answers customer questions from your website, docs and snippets, with citations. Your team, or Kai Resolve on Team and up, takes over with the conversation attached. Kai Support in the chat widget 7 days free. Cancel anytime. ## First-level support for your product. Kai Support answers what your knowledge covers and cites the source. Your team, or Kai Resolve on Team and up, takes the rest with the whole conversation. Connect your knowledge Answer with sources Bring in your team - Answers from your knowledge. - Answers that cite the source. - The rest goes to your team. ## Three ways a question ends. Answered, voted or reported, with the context kept. ### Answered in the chat The answer, the article it came from and the customer's rating in one place. ### Feature request linked Kai Support shows the matching request. The customer opens it and votes. ### Bug report filed Kai Support offers the bug report. Session details come along for Kai Resolve and your team. ## Seven channels, one agent. The same knowledge on chat, email and messaging. Kai Support answers on the chat widget, email, WhatsApp, Instagram, Facebook Messenger, Slack and Telegram. Starter covers live chat; email and the messaging channels need Team. Escalation to Kai Resolve runs on the widget. ## Kai Copilot for your team. Drafts in the composer, sent by a teammate. Ask Kai Copilot in the ticket's AI agents tab, included from Team. It drafts the reply from your knowledge and similar tickets and stages it; you edit and send. 50-60% of Commonplace's inbound support handled by Kai Support "This is an exceptionally good tool." Benjy Meyer, Chief Product & Technology Officer, Commonplace. Results reflect Commonplace's workflow. ## Your team stays in control. Tone, escalation and knowledge scope are yours to set. ### Tone, length, language Neutral to humorous, concise to thorough, the contact's language or a fixed one. ### Escalation to Kai Resolve On Team and up: take over when Kai Support cannot answer, ask the customer first, or show a standing widget button. ### Scoped knowledge, visible sources Exclude content by tag. Show sources on every answer. ### What is Kai Support? Kai Support is Gleap's AI support agent: it answers customer questions from your website, docs, snippets and files, and on Team and up from your help center and connected sources, cites what it used and hands the rest to your team, or to Kai Resolve on Team and up. It runs on the chat widget on every plan, and on email, WhatsApp, Instagram, Facebook Messenger, Slack and Telegram on Team, Pro and Enterprise. ### How does Kai Support fit into Gleap's AI customer support software? Kai Support is the AI support agent inside Gleap's AI customer support software, next to the shared inbox, help center, channels and the agents that investigate and fix. You can run Kai Support alone on your widget or as the first level of a full AI help desk, with every channel in the multichannel customer support platform. ### Is Kai Support a support bot or an AI agent? An AI agent. A support bot follows scripted flows; Kai Support retrieves the matching content for each question, writes the answer, cites its sources and, on Team and up, can call tools you add, such as API lookups, MCP (Model Context Protocol) servers including Composio apps, and web search. Scripted steps still exist in Gleap's no-code chatbot builder, for example buttons for common questions or collecting an email before Kai Support answers. ### What knowledge can Kai Support use? Snippets, websites, help articles, files (PDF, Word, PowerPoint, Excel, Markdown), API data sources, code repositories, news and changelog posts, Notion pages and YouTube videos. YouTube videos need Team (10 hours of video a month) or Pro (40 hours). Published help articles are picked up automatically. Tag content to scope what Kai Support may use; the default scope excludes content tagged internal. See knowledge base software for support. ### What else can Kai Support handle? On Team and up, Kai Support can call your APIs and connected apps as tools. With a vision-capable model, Kai Support reads the images customers send, and voice messages are transcribed so Kai Support can answer them. Custom UI components let it show branded cards, such as an order summary, inside an answer. On Team and up, Kai Support can also answer in your help center search. With Learn from solved conversations turned on, Kai Support reads tickets about a day after they close and proposes new snippets and help-article fixes for your approval. ### What happens when Kai Support cannot answer? It says so, and your answer workflow hands the conversation to your inbox with the whole thread. On Team and up, Kai Resolve can take over first and investigate with the logs and your code. Its escalation policy applies in the chat widget: take over when Kai Support cannot answer, ask the customer first, or show a standing widget button. See Kai Resolve. ### Can customers still reach a person? Yes. Customers can ask for a person, and the Talk to our support team button hands the conversation to your team. On Team and up, Kai Resolve can take these requests first and pass what it cannot settle to your team. Its widget button, when you turn it on, replaces the support-team button. ### How is Kai Support different from Kai Resolve and Kai Code? Kai Support answers customer questions from your knowledge. Kai Resolve investigates the tickets Kai Support cannot answer and returns its findings with evidence. Kai Code turns confirmed bugs into pull requests your engineers review. Together they close the loop from question to shipped fix. ### How is Kai Support different from Intercom Fin? Both answer customers from your knowledge and hand conversations to your team. The pricing model differs: Intercom lists Fin from $0.99 per outcome (intercom.com/pricing, checked September 26, 2026), while Kai Support is on every Gleap plan, at $0.29 per resolution on every plan. Fin charges per outcome and Kai Support per confirmed resolution, so compare monthly totals. In Gleap, what Kai Support cannot answer can go to Kai Resolve on Team and up, which investigates with your logs and code. See the Intercom comparison. ### Which channels does Kai Support work in? Chat widget, email, WhatsApp, Instagram, Facebook Messenger, Slack and Telegram. Starter covers live chat; email and the five messaging channels need Team. The Let Kai answer workflow step is available on all seven; escalation to Kai Resolve (Team and up) runs on the widget. Source links render as plain links outside the widget. ### Can an AI agent run first-level support for a SaaS product? Yes, for the questions your knowledge covers. Kai Support handles how-to and account questions from your website, docs and snippets, links feature requests and files bug reports with session details. Commonplace reports that Kai Support handles roughly 50 to 60 percent of its inbound cases; that is their result, not a benchmark. Read the Commonplace story. ### What does customer support automation look like with Kai Support? Kai Support answers first and cites the reply. On Team and up, what it cannot settle follows one path: Kai Resolve investigates, a teammate hands confirmed bugs to Kai Code, your team reviews and ships, and the customer hears back in the same conversation. That is self-driving development applied to support. ### Which model does Kai Support use, and where does my data go? Gleap picks the model for Kai Support, so there is no model to configure; Pro and Enterprise can choose models for Kai Code, custom agents and AI workflow steps. Your knowledge is embedded and stored for retrieval, and customers only receive articles their audience is allowed to see. Security details are in the Trust Center. ### How does Kai Copilot help my team? Kai Copilot is the internal agent in the ticket's AI agents tab, included from Team. Ask it for a draft, similar tickets or the right article; it stages the draft in your composer and sends nothing to the customer. See Kai Copilot. ### How do I measure Kai Support? The Kai Support report shows questions asked, deflection rate, the share handed to the team, answer rate, positive feedback and the conversation rating, plus the negative feedback worth reading. ### How much does Kai Support cost? Kai Support costs $0.29 per resolution on every plan. Starter is $29 per month billed yearly ($35 monthly), with live chat for one seat and one project, and every plan starts with a 7-day free trial. Email, the messaging channels, tools for Kai Support and the other agents need Team, $149 per month billed annually ($179 monthly). A resolution is a conversation Kai Support answered with no request for a human within 72 hours, confirmed by Gleap's review. Hand-offs to your team are free. See pricing. ## Kai Support, the AI support agent that answers first. --- # Kai Resolve: AI Support Engineer for Hard Tickets Source: https://www.gleap.ai/kai-resolve Description: The AI support engineer for technical tickets. Kai Resolve checks recordings, logs, account data and your code, then answers or escalates with a diagnosis. ### Checkout fails for some of our EU customers. **Found a likely bug.** EU carts get a 500 from `/api/tax` since Tuesday's deploy. ### Why can't Anna see the new dashboard? Her role is missing the **Analytics** permission. An admin can turn it on under Settings → Roles. ### The export button does nothing for me. The console log shows a **script error on click**. Replied with a workaround and filed the bug with the logs. ## The AI agent for hard support tickets. Second-level support for the tickets Kai Support cannot answer. Kai Resolve investigates with the screen recording, logs, account data and read-only code access. It answers the customer or escalates with a diagnosis, and confirmed bugs become a coding task your team starts and reviews. Kai Resolve in a ticket About $0.49 per investigation on average, billed for the work it does. 7 days free. Cancel anytime. ## Second-level support for your inbox. Kai Support answers the known questions around the clock. Kai Resolve investigates the hard tickets, answers what the evidence settles and escalates the rest with a diagnosis. Gather the evidence Read the code Prepare a coding task - Starts from the evidence. - Reads your code. Read-only. - Confirmed bugs become coding tasks. ## What happens after the investigation. Three outcomes from the same investigation. ### Explain the cause A setting or expected behavior gets a grounded reply with the cause. ### Ask the team for help Decisions arrive as a card with options. Your answer resumes the investigation. ### Link the feature request Matched to the existing request, customer subscribed to updates. ## Automatic bug triage. Investigated before anyone is interrupted. Turn on Analyze bug reports first and Kai Resolve investigates new bug reports before they reach the inbox. They arrive classified, with the evidence attached. ## Escalation from Kai Support. Investigates questions Kai Support cannot answer. In the chat widget, Kai Resolve takes over when Kai Support cannot answer or a customer asks for a person. You set the policy, from full second level to safety net only. ## Started by a teammate. Any ticket, any channel. Start an investigation from any ticket, including email and integrations. Same classification, evidence and next step. ## Your team stays in control. Read-only code access, findings with evidence, your decisions. ### Read-only code access Sandboxed clones, never written to. Destructive database and billing operations are blocked. ### Inconclusive means unknown Never turned into no issue. One re-investigation, then a question to the team. ### Your team decides You pick up or send back every coding task. Your engineers review and merge the pull request. ## From investigation to pull request. The evidence travels with the work. Kai Code plans the change, edits the code, runs the tests and opens a pull request linked to the ticket. Your engineers review and merge. With the default follow-up setting, a teammate confirms the fix is live before Gleap sends the customer reply. ## What support teams say about Gleap ### "Everything is in the same place." Tridonic brought customer interactions, ticket routing, surveys, AI support, and product guidance into Gleap. The team uses one dashboard to manage its customer communication. (Elif Kavas, Digital Customer Experience Platforms Specialist, Tridonic) ### "This is an exceptionally good tool." Commonplace reports that Kai Support, Gleap's first-level support agent, handles 50 to 60 percent of its inbound support, alongside its feedback, knowledge base and roadmap work. (Benjy Meyer, Chief Product & Technology Officer, Commonplace) ### What is Kai Resolve? Kai Resolve is the AI support engineer for second-level (tier 2) support in Gleap. Kai Support answers customers as the first level; Kai Resolve investigates the tickets Kai Support cannot answer using the screen recording, logs and click trail captured by the Gleap SDK, account data from connected sources and your code. It answers the customer when the evidence settles the ticket, prepares a coding task for confirmed bugs and escalates open questions to your team with a diagnosis: its classification of the ticket and the evidence behind it. ### What is tier 2 support, and can an AI agent do it? Tier 2 (second-level) support handles the tickets first-line support cannot answer: reading logs, checking configuration, tracing bugs and involving engineering. An AI agent can take on the investigation part. Kai Resolve does it inside Gleap for SaaS and software teams: it traces the issue through the logs, the click trail and your code, answers the customer when the cause is a setting or expected behavior, and turns confirmed bugs into coding tasks. Questions that need a human decision reach your team as a card with options, so engineers see the tickets that need them with the evidence attached. Kai Support covers the first level. More in our tier 2 support guide. ### Is Kai Resolve root cause analysis software? For software teams, yes. Kai Resolve is a root cause analysis (RCA) tool for customer-reported issues: it traces the report through the screen recording, the click trail, console and network logs and your code, then classifies it as answerable, bug, feature request, needs more info or inconclusive. A bug is marked confirmed or suspected with a confidence level and evidence that cites the files it read. ### What does Kai Resolve need access to? The ticket and thread plus what the Gleap SDK captured are available by default: device and SDK versions, console and network logs, the click trail, screen recording and screenshots. You choose which repositories it may clone read-only and which data sources it may query through MCP (Model Context Protocol) servers. ### Does an investigation change our source code? No. The investigator never commits or pushes. A code change is a separate step: a coding task your team picks up with Kai Code or another coding agent, delivered as a pull request your engineers review and merge. ### What happens when Kai Resolve is not sure? It says so. Inconclusive means unknown, never no issue. Kai Resolve re-investigates when a new angle exists, then asks a teammate. When the customer's report is missing details, it asks the customer one focused question. ### When does Kai Resolve run? On new bug reports before they reach your team when Analyze bug reports first is on, in the chat widget when Kai Support cannot answer or a customer asks for a person, or when a teammate starts it from a ticket. You set the policy per project, from full second level to safety net only. ### How is Kai Resolve different from Kai Support and Kai Code? Kai Support is first-level support: it answers customer questions from your knowledge around the clock and brings the team in when needed. Kai Resolve is second-level support: it investigates the hard tickets and answers or escalates with a diagnosis. Kai Code turns approved work into plans, code changes and pull requests your team reviews. Together they close the loop from report to shipped fix. ### How is Kai Resolve different from AI support agents like Intercom Fin? Kai Resolve is built for the tickets an answer cannot settle. It investigates: it reads the logs, the click trail and your code, states a verdict with confidence and file-level evidence, and prepares a coding task a teammate can hand to Kai Code. The escalation arrives investigated instead of as a bare handover. ### Does Kai Resolve work with email, Slack and other channels? Yes. Every Gleap ticket can be investigated, whether it came from the widget, email, Slack or an integration. Tickets from the Gleap SDK carry the most evidence because console and network logs are captured automatically, alongside the screenshot and any screen recording. ### How does Kai Resolve fit into AI-driven software maintenance? It is the investigation step in self-driving development: customer reports get a verdict with evidence, confirmed bugs become coding tasks your team can hand to Kai Code, your engineers review the pull request, and the customer is notified after the release. Your team no longer sorts every report by hand. ### Does Kai Resolve triage bug reports automatically? Yes. With Analyze bug reports first turned on, every new bug report from the Gleap widget is investigated before it reaches the inbox and arrives classified: answerable, confirmed bug, suspected bug, feature request, needs more info or inconclusive, each with confidence and evidence. Feature requests subscribe the customer to the existing request. ### Which plan includes Kai Resolve? Kai Resolve is included in Gleap Team, $149 per month billed annually ($179 billed monthly), and in Pro and Enterprise. Each investigation is billed by the work it does, about $0.49 on average; a code investigation bills as Kai Code usage, and a run that fails to start is not charged. See pricing for details. ## Give hard tickets a clear next step. --- # Kai PM: AI Feedback Analysis and Prioritization Source: https://www.gleap.ai/kai-pm Description: Kai PM brings AI customer feedback analysis to your backlog. Find duplicates, score requests and recommend priorities. Your team decides what to build. ### Please add dark mode 🙏 Merged with **14 similar requests**. 23 customers want this: **priority 82**. ### We need SAML SSO before our renewal. Linked to **9 customers**. Two renewals depend on it. ### Exports feel really slow. Grouped 38 mentions and matched your goal **Retention**. ## AI feedback analysis for clearer product priorities. Find duplicates, score requests against your goals and see the customers behind each priority. Kai PM recommends what to build next. Your team decides. Kai PM 7 days free. Cancel anytime. ## Your feedback, ready for decisions. See demand, revenue and effort alongside your company goals. Kai PM turns incoming requests into a ranked list your team can act on. Ask what to ship next Start a coding session Let Kai decide - Ask what to ship next. - Start coding an approved request. - Intake on your rules. ## Built on your feedback tools. From the first request to release. ### Roadmap with votes Requested, Planned, In progress and Released on a public board. Sort by votes or score. ### Duplicates merged Find duplicate feature requests with AI, review each group and merge. Votes are consolidated. ### Requests linked from support Kai Support can show customers the matching request. From Team, Kai Resolve adds the customer's vote to it or files a new one. ## Your team sets the direction. You set priorities, start the work and release changes. ### Your priority formula Demand, revenue, strategic alignment and effort with your weights. Add your own criteria. ### Review the pull request Your team starts the coding task, reviews Kai Code's pull request and merges. Some models also offer a plan step. ### Voters hear back Release notes are suggested from merged pull requests and released requests. Publishing can email subscribers. ## From request to pull request. Approved requests go to Kai Code. Decide to build a request and hand it to Kai Code. Kai Code works from the request details and opens a pull request. Your team reviews and merges it, and voters hear back when you release. ## "One place for feedback, support, knowledge base, and roadmap work." "This is an exceptionally good tool." (Benjy Meyer, Chief Product & Technology Officer, Commonplace) ### What is Kai PM? Kai PM is Gleap's AI product manager for customer feedback. It sorts incoming feature requests, finds duplicates, scores priorities and answers questions about your backlog. Your team sets the goals and decides what to build. ### What is AI customer feedback analysis? AI customer feedback analysis uses language models to group, deduplicate and rank what customers ask for, so a team sees demand without reading every ticket. In Gleap, Kai PM does this for feature requests: it finds duplicates, scores each request against demand, revenue, strategic alignment and effort with your weights, and answers questions about the backlog. For support conversations, the Topic explorer in Reports groups tickets and conversations into topics. Your team decides what to build. ### Is Kai PM available now? Yes. Kai PM is generally available on Team, Pro and Enterprise. Open Kai PM in your feedback portal and finish the four-step setup: company and goals, how scoring works, revenue tracking and launch. ### What is an AI product manager? The term has two meanings. Most often it is a role: a product manager who builds AI products with data science and engineering teams. It also describes AI software that takes on part of a product manager's work, such as sorting customer feedback, finding duplicates and scoring priorities. Kai PM is the second kind: it evaluates requests against customer demand, revenue, strategic alignment and effort, plus your own criteria, and your team decides what to build next. ### How does Kai PM handle incoming requests? Kai PM scores incoming feature requests against your company goals. With Let Kai decide, which is on by default for new projects, it also accepts each new request, merges duplicates into the existing request or declines with a reply to the submitter. Add rules for Kai PM in its settings, or turn it off to review every request yourself. ### Can we customize the priority score? Yes. You can configure the weights used for demand, revenue, strategic alignment and effort, and add your own criteria. Kai PM uses that formula to rank requests, and you can ask it to re-score your backlog when priorities change. ### What can I ask Kai PM? Ask Kai PM which requests to ship next, find duplicates, summarize a request or re-score the backlog. It works on feature requests and their context, with quick tasks available directly in the composer. ### Does Kai PM use feedback from support conversations? Yes, through the feature requests they are linked to. Support conversations can be linked to feature requests so the customer need stays attached to the work. Kai Support can show customers the matching request or suggest a new one, and from Team, Kai Resolve adds the customer's vote to the existing request or files it. See customer feedback software. ### Can we draft release notes from shipped work? Yes. Gleap suggests changelog entries from merged pull requests and released feature requests. Suggestions include sources and confidence, and become drafts your team edits and publishes. See release notes and changelogs. ### How does a request become code? Choose Build with Kai on an approved request, or ask Kai PM to start a coding session; Kai PM confirms the request and repositories with you before Kai Code starts. Your team reviews and merges the pull request; some models also offer a plan step first. See Kai Code. ### How is Kai PM different from the other Kai agents? Kai Support answers customer questions. Kai Resolve investigates hard tickets. Kai PM manages feature requests and priorities. Kai Code turns approved work into code changes and pull requests. ### Where does Kai PM fit in self-driving development? Kai PM connects customer demand to the planning step in self-driving development. Your team sets the direction, reviews changes and closes the loop with customers after release. ### Does Kai PM message our customers? Yes, within your settings. With Let Kai decide, Kai PM writes the reply to the submitter when it accepts or declines a request and answers their follow-up questions; complaints and requests for a person go to your team. Asking for more context and telling customers a feature already exists are optional settings. Updates to voters when you build or release a request are sent by your team. ### Which plan includes Kai PM? Kai PM is included in Gleap Team, $149 per month billed annually ($179 billed monthly), and in Pro and Enterprise. Its AI usage is billed by the work it does, by the tokens each run uses. See pricing for current plan details. ## Kai PM, the AI product manager that ranks your feedback. --- # Kai Code: AI Coding Agent for Customer Feedback Source: https://www.gleap.ai/kai-code Description: Kai Code is the AI coding agent that turns customer tickets and approved requests into pull requests. Your engineers review, merge and ship. ### Fix the checkout 500 for EU carts. Opened a pull request: handles the **missing VAT rate**, with a test. Ready for your review. ### Add CSV export to the reports page. Plan approved. Opened a pull request with the **export button** and docs. ### The dark mode toggle is misaligned on iOS. Fixed the **header layout**, with before and after screenshots. ## The AI coding agent for customer feedback. Ticket in. Pull request out. Turn confirmed bugs and approved requests into code changes and pull requests, with the customer context attached. Your engineers review, merge and ship. Kai Code 7 days free. Cancel anytime. ## From ticket to pull request. Kai Code plans the change, writes the code and opens the pull request inside the ticket. Your engineers review and merge. Read the evidence Plan and code Open the pull request - Starts with the evidence. - Plans, then writes the code. - Opens the pull request in the ticket. ## Three ways to run it. Hosted by Gleap, on your machine, or in your coding tool. ### Kai Code Cloud Hosted by Gleap. Start a session from the dashboard or the mobile app and get a push when the pull request is ready. ### Kai Code Bridge Your computer or server and your Claude Code, Codex or Cursor login. Pair it once with a device code. ### Your coding tool A deep link opens the ticket in Claude Code, Codex or Cursor. Progress reports back through the Gleap MCP server. ## Try the fix before you merge. Branch previews on Kai Code Bridge. On a Kai Code Bridge session, Start preview runs the branch on your paired machine. Kai Code can check its own change in the running preview, and Make public gives it a link for your phone or a teammate. ## Where it starts. A ticket, a feature request or your phone. ### From the ticket Fix with Kai Code on any ticket, or open it in Claude Code, Codex or Cursor. ### From a feature request Choose Build with Kai on an approved request, or ask Kai PM to start the session. ### From the Gleap mobile app Start a fix from a ticket on your phone and follow the session. ## Your team stays in control. Your team starts the work, reviews the PR and confirms the release. ### Confirm the fix is live By default a teammate confirms the merged fix is live. Approval starts the customer reply. ### Schedule the message Send the customer update automatically after a delay you set, five minutes by default. ### Reply yourself Turn the automatic message off and write the reply in the ticket. ## From Kai Resolve's investigation. Confirmed bugs arrive as coding tasks. Kai Resolve investigates the ticket and files a coding task with the evidence attached. A teammate picks it up and Kai Code starts from the findings. ## Apps built with AI, too. Lovable, Replit, v0 and Base44. No repository needed. Kai Code connects through the platform's official MCP server or API, asks its agent for the fix and publishes if your team allows it. Gleap follows up with the customer once it's live. ## What teams say about Gleap ### "Everything is in the same place." (Elif Kavas, Digital Customer Experience Platforms Specialist, Tridonic) ### "Gleap has everything in one place; that is the biggest benefit." Salesforge moved support, roadmap requests and product news into one workspace for the whole company, developers included. (Pratham "Patrick" Mittal, Salesforge) ### What is Kai Code? Kai Code is Gleap's AI coding agent: it turns a ticket, bug report or approved feature request into a planned change, code and a pull request your engineers review. Gleap keeps the session, the diff and the pull request in the ticket and follows up with the customer based on your release settings. ### How is Kai Code different from Claude Code, Codex or Cursor? Claude Code, Codex and Cursor are general-purpose coding agents. Kai Code is the AI coding agent built into Gleap's support workflow: it starts from a customer ticket or an approved feature request with the conversation attached, plus Kai Resolve's findings when the task comes from an investigation, opens the pull request in the ticket, and the customer update follows your release settings. You do not have to choose between them: Kai Code Bridge runs sessions on your own Claude Code, Codex or Cursor login, and a deep link opens any ticket in those tools. For a side-by-side view, see AI coding agents compared. ### What should we give Kai Code to start? A ticket, feature request or task description, the expected outcome and access to the repository. Gleap adds the customer conversation, device details and attachments such as the screenshot, and a coding task from Kai Resolve carries its findings from the logs and the code. Project-level instructions apply to every session. ### What is the difference between Kai Code Cloud, Kai Code Bridge and deep links? Kai Code Cloud runs the session in Gleap's hosted environment. Kai Code Bridge runs it on your own computer or server with your Claude Code, Codex or Cursor login, paired with a device code. A deep link opens the ticket in Claude Code, Codex or Cursor, and the tool reports progress back through the Gleap MCP server. ### Can I use my existing Claude Code, Codex or Cursor subscription? Yes. Pair your machine with Kai Code Bridge and sessions run on your own Claude Code, Codex or Cursor login. Your provider's limits apply, and Gleap does not bill those sessions. ### Can I open a ticket in Claude Code, Codex or Cursor? Yes, on plans with Kai Code. Choose the tool in the ticket's Fix with Kai Code menu. The deep link carries the ticket and the coding session, and the tool reports investigating, fixing and PR opened back to the ticket over the Gleap MCP server. ### How does the branch preview work? On a Kai Code Bridge session, Start preview runs the pull request branch on your paired machine and opens it in your browser. If a repository has no preview setup yet, Kai Code prepares one with you the first time. Make public gives the preview an HTTPS link for your phone or a teammate; anyone with the link can open it. Kai Code Cloud sessions have no preview. ### Can Kai Code check its own change? Yes, on a Kai Code Bridge session with a preview running. Kai Code gets browser tools on its next turn and can open the running app to check the change. It is a check during the session, not a test of every behavior, and your engineers still review the diff and the pull request. ### Does Kai Code require a plan before it builds? No. Sessions on Claude and GPT models, including the default Claude Opus 5.5, build straight away and plan as part of the work. Other models offer a choice between Plan and Build. Your team starts the task, reviews the pull request and merges. Coding tasks from Kai Resolve are picked up by a teammate before the session starts. ### Does Kai Code merge or deploy without our review? No. Kai Code opens a pull request. Your engineers review, merge and deploy, with the diff and checks next to the customer context. On an app built with Lovable, Replit or v0, Kai Code publishes only if your team switches on Kai may publish for that app. ### Does Kai Code work with GitLab? Yes. Kai Code works with GitHub, GitLab, Bitbucket and Azure DevOps, and a session can span more than one repository. On Azure DevOps, Kai Code opens the pull request from Kai Code Cloud and from the Kai Code Bridge. ### Does Kai Code work with Lovable, Replit, v0 and Base44? Yes, without a repository. Kai Code connects through the platform's official MCP server or API and asks its agent to make the change in your app: Lovable, Replit, v0 or Base44. Once the change is published, Gleap follows up with the customer. See Gleap for vibe-coded apps. ### Is Kai Code an AI software engineer? For the part that ends in a pull request, yes. Kai Code plans, writes and tests code from a customer ticket and hands the result to your engineers for review. It does not merge or deploy. ### When does the customer receive an update? After the merge, following your setting. By default a teammate confirms the fix is live, then Gleap drafts and sends the reply. You can also send an automatic message after a delay, or turn it off and reply yourself. See how Gleap closes the loop. ### How does Kai Code work with the other agents? Kai Support answers customer questions. Kai Resolve investigates and files coding tasks for confirmed bugs. Kai PM recommends priorities and can start a coding session after your team approves the request and repositories. Kai Code opens the pull request. Together they run self-driving development on Gleap. ### How is Kai Code billed? Kai Code is included in Gleap Team, $149 per month billed annually ($179 billed monthly), and in Pro and Enterprise. Kai Code Cloud sessions are billed at API usage pricing, by the tokens they use; Pro adds LLM model choice. The coding in Kai Code Bridge sessions runs on your own Claude Code, Codex or Cursor login and is not billed by Gleap; starting a session needs a positive AI balance. See pricing. ## Kai Code, the AI coding agent that opens the pull request. --- # AI Copilot for Support Agents: Kai Copilot Source: https://www.gleap.ai/product/ai-support-copilot-for-leading-support-agents Description: Kai Copilot helps support agents draft replies from past tickets and your help center. Review, edit and send from the Gleap inbox. ## The AI copilot for support agents. AI agent assist Replies drafted. You send. Ask Kai Copilot in the ticket's AI agents tab. It finds answers in past tickets and your help center, then drafts your reply. You review and send. Kai Copilot in a ticket ## Research and reply drafts for your team. Kai Copilot drafts answers from your help center and past resolutions, and summarizes tickets so teammates can take over quickly. Your team reviews and sends each reply. Similar tickets Customer summary The right article - Finds the tickets you already solved. - Summarizes the customer. - Suggests the article to link. ## Writing help in the reply box. Small assists on every reply. ### Tab accepts the greeting The composer suggests your greeting with the customer's first name. Tab accepts it. ### AI writer on selected text Expand, rephrase, make it more fun or more professional. Your custom prompt shapes the voice. ### Send and translate Send, send and translate into the customer's language, send and close, snooze, archive, or schedule. ## Kai Support for customers. Copilot for the team. Two agents, two audiences. Kai Support answers customers in chat, email and the help center. Kai Copilot talks to your team inside the ticket, cites tickets and articles, and never messages the customer. ## Custom agents for your team. From Team, give each agent its own job. Build agents for billing, technical support or your own workflows. Set their instructions and tools, then pick the right agent in the ticket's AI agents tab. ## Your team stays in control. Drafts instead of messages, a team-only chat, sources you can check. ### Drafts, not messages Reads tickets, contacts and articles; send_message and the write tools for tickets, contacts and articles are off. ### Private to the team The chat with Kai Copilot is internal. Ticket IDs, notes and customer data stay inside it. ### Shows its sources Every draft names the tickets and articles it is based on, and says when it is unsure. ## Time back for the team. "Gleap saves us a lot of time and our users find it incredibly useful." (Sasha King, Product Specialist, Gather) ### What is an AI copilot for support agents? An AI copilot for support agents is an assistant that works for the teammate handling a ticket, not for the customer. Kai Copilot in Gleap drafts replies, finds similar past tickets, summarizes the ticket's history and suggests the help center article to link. The teammate reviews, edits and sends. ### How do I use Kai Copilot in a ticket? Open the AI agents tab in the ticket sidebar, pick Kai Copilot, type your request and send. The copilot answers in that chat and stages any draft in the Reply composer. Compose AI reply in the composer, or Shift+R, asks it for a draft in one step. ### What does Kai Copilot base a draft on? The ticket and customer context that is already loaded, one to three similar resolved tickets it finds in your workspace, and the help center article that covers the topic. The draft is written in the customer's language and opens with their first name. Its answer in the AI agents tab names the ticket IDs and article it reused. ### Does Kai Copilot send the reply? No. Staging a draft sends nothing to the customer. The draft lands in the Reply composer, your teammate edits it and clicks Send. Its template turns off send_message and the tools that change tickets, contacts and articles. ### How is Kai Copilot different from Kai Support and Kai Resolve? Kai Support answers customers directly in chat, email and the help center. From Team, Kai Resolve investigates hard tickets and returns its finding with evidence. Kai Copilot works for the teammate: research, summaries and drafts inside the ticket, never a message to the customer. ### Can Kai Copilot summarize a ticket? Yes. Kai Copilot summarizes the current issue, what the customer and your team have already tried, and what needs to happen next. A teammate can pick up the ticket without rereading every message. ### What writing help is in the composer without asking the copilot? A suggested greeting accepted with Tab, AI writer tools on selected text (expand, rephrase, more fun, more professional) guided by your custom prompt, and the Send menu with Send and translate, Send and close, Send and snooze, Send and archive and Schedule send. ### Can we change what Kai Copilot does? Yes. Kai Copilot is built in, and you can edit its instructions and quick actions (starter prompts shown in its chat) under AI agents, and on Team and up its tools. From Team, custom agents add more internal agents, each picked in the ticket's AI agents tab with its own quick actions. ### What can Kai Copilot access? The Gleap tools for reading tickets, contacts, conversations, help center articles and statistics, plus web search for third-party documentation. Its template turns off send_message and the tools that change tickets, contacts, feature requests, news and help center articles; review the tool list under AI agents. Internal data such as notes and customData may appear in its answers, because the chat is only visible to your team. ### Which channels does it work on? Every Gleap ticket has the AI agents tab, so Kai Copilot works on conversations from the widget, email, WhatsApp, Slack and other channels in the multichannel support platform. Send and translate covers the customer's language. ### Does Kai Copilot use our help center? Yes. It searches your published knowledge base and uses the relevant content to draft an answer directly. Your team can check the cited source before sending. When the knowledge base does not cover the question, it says so. ### Which plan includes Kai Copilot? Kai Copilot is built in and available on Team ($149 per month, billed annually), Pro and Enterprise, with unlimited seats, including during their 7-day free trial. Kai Copilot drafts and answers are included at no charge. See pricing. ### How does Kai Copilot compare with Intercom's copilot? Both draft replies for agents from past conversations and help content. In Gleap, Kai Copilot is built into Team, Pro and Enterprise and you can edit its instructions, seats are unlimited on Team and up, and drafts are included rather than billed per seat. Switching from Intercom? Gleap vs Intercom compares the plans. ### How does this fit into AI-native customer support? Kai Copilot is the teammate-facing part of Gleap's AI help desk: Kai Support answers first, Kai Copilot helps the person who takes over, and on Team and up Kai Resolve investigates and confirmed bugs become coding tasks for Kai Code. The full loop is described on close the loop. ## Kai Copilot, the AI copilot for your support team. --- # Custom AI Agents for Support Workflows Source: https://www.gleap.ai/kai-custom-agents Description: Build custom AI agents in Gleap: instructions, knowledge, MCP and API tools, triggers and human decisions. They work in tickets and hand off to your team. ## Custom AI agents for your workflows. AI agent builder Your tools, your rules, your decisions. Build an AI agent in Gleap with instructions, knowledge, API tools, MCP (Model Context Protocol) servers and triggers. It works in your tickets, asks your team for decisions and transfers to a person when one is needed. Agent page ## One agent, one job. Write the instructions, connect the tools it needs and choose when it runs. Publish, test it in chat, then switch the trigger on. Give it tools Watch it work Choose when it runs - Give it the tools it needs. - Every tool call is visible. - Runs when you say. ## Where the agent meets people. Decisions, transfers and customer replies are tools you attach. ### Ask for a decision A card with named options for a teammate. The agent waits for the answer and continues. ### Transfer to a person Hand the conversation to a human or another agent and assign the ticket to a team or teammate. ### Reply to the customer Customer replies go through this tool. Transfer adds one short line when a person takes over; the rest stays with your team. ## The model is your choice. Auto routing or a pinned model. Choose a model from providers including Anthropic, OpenAI and Google. Pin a model for the job, or use Auto routing. Set a maximum cost per run and pay for the tokens your agents use. ## Your team stays in control. Access, cost and publishing are explicit. ### Who can use it Visibility for everyone, only you or specific people. Settings managed by admins and managers. ### A cost cap per run Set the maximum cost of a single run. A warning at 75%, a stop at the cap. ### Test, then switch on Publish, test in chat with triggers off, then enable the trigger. Unpublish any time. ## Works with Kai Code. Code questions and coding sessions as a tool. Give an agent the Kai Code tool and it can answer questions about your connected code and start a Kai Code session from the ticket. Your engineers review and merge the pull request. ### What are custom AI agents in Gleap? Custom AI agents are agents you build in Gleap with your own instructions, tools and triggers. Each agent gets a job, the tools it needs (MCP integrations, HTTP APIs, knowledge search, decisions, transfers, customer replies), a model and a cost cap, and runs in your tickets or on its own schedule. They live next to Kai Support, Kai Resolve and Kai Code on the same platform. Custom agents are included in Team, Pro and Enterprise. ### What can a custom agent be given? Instructions in plain text with @mentions of its tools, a knowledge scope from your help center and articles, tools, triggers and a model. Tools include Stripe, Slack, Linear, HubSpot, Jira, GitHub and Attio via MCP, a custom MCP server, API calls, a dynamic API with an OpenAPI spec, web search, workflows, SDK tools that run in your app, ticket status changes, scheduling, collecting data into properties and Kai Code for questions about your code and coding sessions. ### Do we need to write code? No. Instructions, tools, triggers, model and access are configured in the dashboard. Connecting a custom MCP server or API needs its URL and credentials. SDK tools that run inside your app need a handler registered with Gleap.registerAgentTool, which is engineering work. ### Is this an AI agent builder? Yes. The agent page in Gleap is the builder: name and avatar, instructions, model, tools, triggers, quick actions and access on one side, a test chat on the other. Start from one of 15 templates such as Internal Support Agent, Feature Request Tracker, SLA Watchdog or Incident Commander, or from a blank agent. ### What can trigger a custom agent? Four trigger types: on a schedule, on an SDK event such as a page view or custom event, when a connected tool fires an event, or an API call from your own systems with your service account token. Teammates can also address a published agent from any ticket with an @mention, and a workflow can pass a conversation to it. ### Which tools and integrations can a custom agent connect to? Gleap, Slack, Attio, Linear, HubSpot, Jira, GitHub and Stripe are ready to connect via MCP, and 900+ more apps through Composio are searchable in the tool browser. You can also connect your own MCP server or an HTTP API. After connecting, you see every exposed action and turn off the ones the agent should not use. See integrations. ### Can an agent ask a person before acting? Yes. Ask for a decision shows a teammate a card with named options and waits for the answer. Request human input opens a free-form task for anything that needs a person, such as billing or account changes. Transfer hands the conversation to a human or another agent and assigns the ticket. ### Will the agent talk to our customers? Only through the Reply to customer tool, plus the one short line the Transfer tool shows the customer when a person takes over. Everything else the agent writes stays in the internal conversation your team sees. You decide per agent whether customer replies are part of its job. ### Which AI models can a custom agent use? Auto routing (Medium or Max) or one of 18 named models from Anthropic, OpenAI, Google and xAI, plus open models such as Qwen, GLM, Kimi and DeepSeek via OpenRouter. LLM model choice needs Pro or Enterprise; each agent has a maximum cost per run. The model list changes over time. See pricing. ### How do custom agents work with Kai Support, Kai Resolve and Kai Code? Kai Support is the default support agent and Kai Resolve the managed second level; both are agents on the same platform. A custom agent can delegate a task to another agent in your project, and with the Kai Code tool it can answer questions about your code and start a Kai Code session. Your engineers review and merge the pull request. ### Who can use and change an agent? Visibility is set per agent: everyone, only the creator or specific people. Settings are managed by admins and managers, the creator or specific people. Admins always have access. Tool credentials are stored per tool and authorized with OAuth or headers. ### Can we test an agent before it runs automatically? Yes. Publish the agent and test it in chat while its triggers stay disabled. Review the answers and tool calls, then enable the trigger. Unpublish pauses it at any time. ### How are custom agents billed? Custom agents are included in Gleap Team, $149 per month billed annually ($179 billed monthly), Pro and Enterprise. Their AI usage is billed by the tokens each run uses, and each agent's max cost per run caps what a single run can spend. See current plans and AI billing. ## Build the agent your workflow needs. --- # Pricing: Starter $29, Team $149, Pro $299 yearly Source: https://www.gleap.ai/pricing Description: Starter $29, Team $149 and Pro $299 a month billed yearly. Every plan starts with a 7-day free trial. Kai Support is $0.29 per resolution on every plan. ## Gleap pricing. No seats, no surprises. - Trusted by 4,500+ teams - SOC 2 Type II - GDPR, EU or US hosting Every plan includes live chat and in-app bug reporting, and starts with a 7-day free trial. On Team and Pro, emails above the 1,000 included and Kai Voice calls (Pro) are billed by usage. Hand-offs to your team are free; translations, drafts and tagging are included from Team. Prefer token-based pricing? ### Prefer token-based pricing? Kai Support can also bill by the tokens it uses instead of $0.29 per resolution, the same way as the agents that work for your team. Early-stage startup? Get {tag} Team or Pro for 12 months. Yearly #### Starter For one person getting started. - 1 seat and 1 project - Live chat and inbox - In-app bug reporting - No ticket limit, full history - "Powered by Gleap" branding Price: $29/mo 7 days free. Cancel anytime. + $0.29 per Kai Support resolution #### Team For startups and small teams. - Everything in Starter - Unlimited seats and projects - Every channel, every integration - Help center, roadmap and replays - Surveys, newsletters and tours - Custom agents - Full AI agent team Price: $149/mo 7 days free. Cancel anytime. + $0.29 per Kai Support resolution #### Pro For established teams that need more. - Everything in Team - Kai Voice - LLM model choice - Advanced reports - Custom roles and permissions - SLA policies - SOC 2 report - Higher limits - Priority support Price: $299/mo 7 days free. Cancel anytime. + $0.29 per Kai Support resolution #### Enterprise For security, contracts and invoicing. Price: $999/mo Starting price, AI pricing by agreement - Everything in Pro - Single sign-on - Invoice billing - Bring your own model - Dedicated success manager - Custom SLA Custom contract and invoicing. Monthly #### Starter Price: $35/mo 7 days free. Cancel anytime. + $0.29 per Kai Support resolution #### Team Price: $179/mo 7 days free. Cancel anytime. + $0.29 per Kai Support resolution #### Pro Price: $359/mo 7 days free. Cancel anytime. + $0.29 per Kai Support resolution #### Enterprise For security, contracts and invoicing. Price: $1,199/mo Custom contract and invoicing. Unlimited seats and every AI agent from Team. Kai Support is $0.29 per resolution on every plan. Agents that work for your team bill for the work they do. ## AI pricing. Kai Support is paid per result. The agents that work for your team bill for the work they do. Example Outcome based Usage based Bridge or Cloud Full prices, including emails and Kai Voice, are in the plan comparison below. - Team seats: Starter: 1; Team: Unlimited; Pro: Unlimited; Enterprise: Unlimited - Projects: Starter: 1; Team: Unlimited; Pro: Unlimited; Enterprise: Unlimited - Monthly active users (MAU): Starter: 10,000; Team: 100,000; Pro: 200,000; Enterprise: Custom - Kai Support, the AI support agent: Starter: yes; Team: yes; Pro: yes; Enterprise: yes - Kai Support resolutions: Starter: $0.29; Team: $0.29; Pro: $0.29; Enterprise: By agreement - Hand-offs to your team: Starter: Free; Team: Free; Pro: Free; Enterprise: Free - Kai Support tools: APIs, MCP servers and connected apps: Starter: no; Team: yes; Pro: yes; Enterprise: yes - Kai Copilot: Starter: no; Team: Included; Pro: Included; Enterprise: Included - Translations, summaries, tagging and assignment: Starter: no; Team: Included; Pro: Included; Enterprise: Included - Kai Resolve: Starter: no; Team: Usage based; Pro: Usage based; Enterprise: By agreement - Kai Code: Starter: no; Team: Usage based; Pro: Usage based; Enterprise: By agreement - Kai PM: Starter: no; Team: Usage based; Pro: Usage based; Enterprise: By agreement - Custom agents: Starter: no; Team: yes; Pro: yes; Enterprise: yes - LLM model choice: Starter: no; Team: no; Pro: yes; Enterprise: yes - Advanced reports: Starter: no; Team: no; Pro: yes; Enterprise: yes - SLA policies: Starter: no; Team: no; Pro: yes; Enterprise: yes - Custom roles and permissions: Starter: no; Team: no; Pro: yes; Enterprise: yes - Live chat: Starter: yes; Team: yes; Pro: yes; Enterprise: yes - Email and messaging channels: Starter: no; Team: yes; Pro: yes; Enterprise: yes - In-app bug reporting: Starter: yes; Team: yes; Pro: yes; Enterprise: yes - Console logs: Starter: yes; Team: yes; Pro: yes; Enterprise: yes - Custom data: Starter: yes; Team: yes; Pro: yes; Enterprise: yes - Session replay: Starter: no; Team: yes; Pro: yes; Enterprise: yes - Knowledge base: Starter: no; Team: yes; Pro: yes; Enterprise: yes - Website pages Kai Support learns from: Starter: 1,000; Team: 2,500; Pro: 10,000; Enterprise: 50,000+ - Website recrawl: Starter: Monthly; Team: Weekly; Pro: Daily for sites up to 500 pages, otherwise weekly; Enterprise: Daily - YouTube videos Kai Support learns from: Starter: no; Team: 10 hours; Pro: 40 hours; Enterprise: 40 hours+ - Feature roadmap: Starter: no; Team: yes; Pro: yes; Enterprise: yes - Changelogs: Starter: no; Team: yes; Pro: yes; Enterprise: yes - Outbound messaging: Starter: no; Team: yes; Pro: yes; Enterprise: yes - In-app surveys: Starter: no; Team: yes; Pro: yes; Enterprise: yes - Survey page, email and website embed: Starter: no; Team: yes; Pro: yes; Enterprise: yes - AI survey insights and Ask Kai: Starter: no; Team: yes; Pro: yes; Enterprise: yes - Survey automations: Starter: no; Team: yes; Pro: yes; Enterprise: yes - Emails to customers: Starter: 100 a month; Team: 1,000 included, then $2 per 1,000; Pro: 1,000 included, then $2 per 1,000; Enterprise: Volume discounts - Kai Voice: Starter: no; Team: no; Pro: Per minute; Enterprise: By agreement - Pro yearly AI credit: Starter: no; Team: no; Pro: $500 AI credit a year; Enterprise: By agreement - Remove Gleap branding: Starter: no; Team: yes; Pro: yes; Enterprise: yes - Custom domain: Starter: no; Team: yes; Pro: yes; Enterprise: yes - Native integrations: Starter: None; Team: All; Pro: All; Enterprise: All - API, webhooks and MCP server: Starter: no; Team: yes; Pro: yes; Enterprise: yes - GDPR, EU or US hosting: Starter: yes; Team: yes; Pro: yes; Enterprise: yes - SOC 2 Type II report: Starter: no; Team: no; Pro: yes; Enterprise: yes - Priority support: Starter: no; Team: no; Pro: yes; Enterprise: yes - Single sign-on: Starter: no; Team: no; Pro: no; Enterprise: yes - Bring your own model: Starter: no; Team: no; Pro: no; Enterprise: By agreement - Invoice billing: Starter: no; Team: no; Pro: no; Enterprise: yes - Dedicated customer success manager: Starter: no; Team: no; Pro: no; Enterprise: yes - Custom SLA: Starter: no; Team: no; Pro: no; Enterprise: By agreement ## Know what goes into your bill. The plan, the people, and the AI work you run. ### Two AI prices Kai Support talks to your customers, so you pay per resolution on every plan. Kai Resolve, Kai Code and Kai PM work for your team and bill for the work they do. Sample figures shown. ### Unlimited seats from Team Invite the whole team, engineers included. Team, Pro and Enterprise have no seat or project limit and no per-seat fee. ### Every agent from Team Kai Support answers on every plan. From Team, Kai Copilot drafts replies, Kai Resolve investigates, Kai Code opens pull requests your team reviews and Kai PM recommends priorities. ### What does Gleap cost? Starter is $29 per month billed yearly, or $35 billed monthly, for one seat and one project with live chat, in-app bug reporting and Kai Support. Team is $149 per month billed yearly, or $179 billed monthly, with unlimited seats and every Kai agent. Pro is $299 per month billed yearly, or $359 billed monthly, and adds Kai Voice, LLM model choice, advanced reports, custom roles and permissions, the SOC 2 report, higher limits and priority support, plus a $500 AI credit a year on yearly billing. Enterprise starts at $999 per month billed yearly, or $1,199 billed monthly. AI has two prices: Kai Support costs $0.29 per resolution on every plan, and Kai Resolve, Kai Code, Kai PM and custom agents bill for the work they do. Team and Pro include 1,000 emails a month, then $2 per 1,000; Starter includes 100. Every plan starts with a 7-day free trial. Prices are shown in USD, EUR or GBP depending on your location. For example bills, read Gleap pricing explained. ### Is there a free trial? Yes. Every plan, Starter included, starts with a 7-day free trial. You add a card to start it, the first charge is on day 8, and if you cancel during the trial, nothing is charged. If your workspace isn't live by day 6, we extend the trial once by 7 days. Gleap has no free plan: Starter, at $29 per month billed yearly, is the smallest plan. The trial is available once per person and company. ### Which plan has which agent? Kai Support, the AI support agent, is on every plan. Team, Pro and Enterprise add Kai Copilot, which drafts replies, Kai Resolve, which investigates tickets, Kai Code, which opens pull requests your team reviews, and Kai PM, which recommends priorities. Custom agents are on Team too. LLM model choice needs Pro or Enterprise. ### What is the difference between Team and Pro? Both include unlimited seats and projects, every channel and integration, and every Kai agent at the same AI prices. Both include custom agents. Pro adds Kai Voice, LLM model choice for Kai Code, custom agents and AI workflow steps, advanced reports on team performance, support quality, SLAs and AI agents, SLA policies on tickets, custom roles and permissions, the SOC 2 report and priority support. On yearly billing, Pro includes a $500 AI credit a year. Pro also indexes up to 10,000 website pages for Kai Support instead of 2,500, recrawls websites up to 500 pages daily, and analyses up to 40 hours of YouTube video a month instead of 10. ### How is AI billed? Two prices. Kai Support talks to your customers, so you pay per result: $0.29 per resolution on every plan, Starter included. Kai Resolve, Kai Code, Kai PM and custom agents work for your team and bill for the work they do, by the tokens each task uses: about $0.49 per Kai Resolve investigation on average; Kai Code runs on your own coding subscription (Bridge) or at API usage (Cloud). Kai Copilot, translations, summaries, tagging, assignment, ticket review and help-center search are included. Hand-offs to your team are free. Usage is paid from a prepaid balance in Billing, with auto-recharge, and the usage breakdown shows what each agent cost. ### What counts as a Kai Support resolution? A resolution is a conversation Kai Support answered where the customer did not ask for a human within 72 hours, and our review confirms Kai Support resolved it. A teammate's thank-you or closing note doesn't change that; the review checks who actually solved it. You pay once per conversation; a later reopen is a new conversation. ### Can Kai Support be billed by tokens instead of per resolution? Yes. Kai Support can bill by the tokens it uses, the same way as Kai Resolve, Kai Code and Kai PM, instead of $0.29 per resolution. Start your free trial, then message our support team and we switch your workspace during the trial. ### How does usage billing work for Kai Resolve, Kai Code and Kai PM? They bill for the work they do: the tokens each task uses, at the model Gleap picks, or the model you choose on Pro. A Kai Resolve investigation costs about $0.49 on average; one that reads your code bills as Kai Code usage. Kai Code Cloud sessions bill at API usage, by the tokens they use. Kai Code Bridge sessions run on your own Claude Code, Codex or Cursor subscription and are not billed by Gleap. Kai PM and custom agents bill the same way, and each custom agent has a cost cap per run. ### What is included at no charge? Kai Copilot drafts, translations, summaries, tagging, assignment, ticket review, help-center search and the website crawler are included and never billed. Hand-offs to your team are free: a conversation Kai Support passes to a teammate costs nothing. ### How are emails and Kai Voice billed? Team and Pro include 1,000 emails to customers a month, including replies and campaigns. Above that, emails are billed $2 per 1,000 in your billing currency, charged monthly. Starter includes 100 emails a month. Paid workspaces start with a sending limit of 20,000 emails per month, which our team can raise. Kai Voice calls are billed per minute from the AI balance, with the AI usage of the call. ### Does Gleap charge per seat? No. Team, Pro and Enterprise include unlimited seats and projects with no per-seat fee, engineers included. Starter includes one seat and one project. Unlimited seats does not mean unlimited usage: Kai Support resolutions, agent usage and emails are billed separately. ### What happens when our AI balance runs out? AI work pauses until the balance is topped up. Auto-recharge is enabled by default for paid workspaces. Review or disable it in Billing, where you can set the threshold and top-up amount. Review the settings before running large investigations or coding tasks. ### Can we upgrade, downgrade or cancel? Yes. Upgrade or change plans in Billing; the amount and timing are shown before you confirm. Cancel during the 7-day trial and nothing is charged. A cancelled plan stays active until the end of the current billing period; after that, the workspace is read-only until you choose a plan again. Enterprise changes go through your account team. ### Do you offer a startup discount? Yes. The Gleap startup program gives eligible early-stage startups 50% off Team or Pro for the first 12 months. The program page lists the criteria and how the discount is applied at checkout. ### What does Enterprise add? Enterprise adds single sign-on, invoice billing, a dedicated customer success manager, a custom SLA and AI pricing by agreement. Bringing your own model can be agreed per contract. GDPR and EU or US hosting apply to every plan; the SOC 2 Type II report is shared with Pro and Enterprise customers. Security documentation is in the Gleap Trust Center. Talk to sales for a quote. ### How do yearly billing and currency work? The yearly tab shows the monthly equivalent of one yearly payment, which is two months free compared with monthly billing; the monthly tab shows month-to-month billing. That is the only discount. Prices are localized to USD, EUR or GBP based on your location, and checkout shows the total and applicable tax before you confirm. The AI balance is in your billing currency at face value, and Kai Support resolutions and agent usage are charged in that currency. ## Try Gleap on a real customer ticket. --- # Customer Support Software for Startups Source: https://www.gleap.ai/early-stage-startups Description: Gleap's startup program: 50% off Team or Pro for the first 12 months for eligible startups. Every Kai agent from $74.50 a month, no discount code needed. Gleap for startups ## Your support team, half price for your first year. Eligible startups get 50% off Team or Pro for the first 12 months. Kai Support answers your first customers, Kai Resolve investigates the hard tickets and Kai Code opens fixes your team reviews. Starts with a 7-day free trial. Cancel anytime. 50% off Startup pass ## Startup pricing 50% off Team or Pro for the first 12 months. After that, the standard price applies. For startups and small teams. Price: $74.50 Billed yearly: $894 for your first year Price: $89.50 Billed monthly, for your first 12 payments - Unlimited seats and projects - Every channel and integration - Help center, roadmap and surveys - Full AI agent team 7 days free first. Cancel anytime. For established teams that need more. Price: $149.50 Billed yearly: $1,794 for your first year Price: $179.50 - Everything in Team - Kai Voice - LLM model choice - Advanced reports - SOC 2 report - Priority support 7 days free first. Cancel anytime. Compare all plans ### Founded within the last 3 years ### Fewer than 20 employees ### Under US$2M raised Bootstrapped companies qualify too. ### Building your own product Not an agency or client projects. ## Your AI team from day one. Every Kai agent is on Team and Pro. A small team gets first-level support, investigations and fixes in one place, and reviews what ships. ### Answers your first customers Kai Support answers from your help center and connected sources, around the clock, and brings a teammate in when a conversation needs one. ### Investigates hard tickets Kai Resolve checks the screen recording, logs, account data and your code, then answers or escalates with a diagnosis. ### Opens the fix for review A teammate starts the coding task for a confirmed bug. Kai Code opens a pull request your engineers review and merge. ### Recommends what to build next Kai PM compares feature requests by demand and revenue and recommends priorities. You decide what gets built. ## Support results teams report. Inbound support handled by Kai Support Commonplace reports that Kai Support handles 50 to 60 percent of its inbound support. Customer inquiries handled by AI Response time after Gleap ### What is the Gleap startup program? Eligible early-stage startups get 50% off Team or Pro for the first 12 months: Team, with every Kai agent, for $74.50 a month billed yearly ($89.50 monthly), or Pro for $149.50 a month billed yearly ($179.50 monthly), about the price of Team. With yearly billing the discount covers your first year; with monthly billing, your first 12 payments. Standard prices are on the pricing page. ### Who qualifies? Companies founded within the last three years, with fewer than 20 employees and less than US$2 million raised, that build their own product rather than client projects. Bootstrapped companies qualify too. The workspace must not already be on a paid Gleap plan, and each company gets the startup discount once. ### How do we apply? Sign up and answer the four startup questions while you set up your workspace: founding year, team size, funding, and whether you build your own product. Skipped them? Checkout has a startup link that asks the same questions. Already paying, or unsure? Contact us. ### How long does the check take? The check runs as soon as you answer. When company data confirms your answers, you are approved right away and checkout shows the discount. When it cannot confirm them, for example with a personal email address, someone on our team reviews your answers. We email you once it's approved, and the discount applies at checkout. ### Does the free trial come first? Yes. Every plan starts with a 7-day free trial, and you can cancel anytime during it. Apply during setup, try every agent, and the startup price applies when you subscribe to Team or Pro. ### Which plan should we choose? Team includes unlimited seats and projects, every channel and integration, and every Kai agent: Kai Support, Kai Copilot, Kai Resolve, Kai Code and Kai PM. Pro adds Kai Voice, LLM model choice, advanced reports, custom roles and permissions, the SOC 2 report and priority support. You pick the plan at checkout. ### Can we switch plans during the 12 months? Yes. Switch between Team and Pro anytime; the 50% continues for the rest of your 12 months. Switching between monthly and yearly billing keeps the same end date: the discount still ends 12 months after it started. ### What if we grow past 20 people or raise more? Eligibility is checked when you apply. Once the discount is on your subscription, it runs for the full 12 months. ### What happens after the first 12 months? The startup discount ends and the standard Team or Pro price applies: $149 or $299 a month billed yearly, $179 or $359 monthly. Billing shows your renewal date and price. ### Is AI usage included in the discount? No. The discount applies to the Team or Pro subscription. AI usage is billed at standard prices from your balance in Billing: Kai Support costs $0.29 per resolution, and Kai Resolve, Kai Code and Kai PM bill for the work they do. Kai Copilot, translations and summaries are included, and hand-offs to your team are free. ## Build for the customers who believe in you first. --- # Book a Gleap Demo: AI-Native Customer Support Source: https://www.gleap.ai/request-demo Description: Book a 60-minute Gleap demo. See Kai Support answer customers, Kai Resolve investigate a hard ticket and Kai Code open the pull request engineers review. Book a demo ## A Gleap demo for your team. Support that ships fixes, in 60 minutes. Bring a ticket and your questions. ### A ticket to discuss One customer report or question your team is working on. ### Your focus Support, investigation, code work or product feedback. ### Your team The people who will use or evaluate the workflow. ## Why teams choose Gleap ### "Everything is in the same place." Tridonic brought customer interactions, ticket routing, surveys, AI support and product guidance into Gleap. The team manages its customer communication from one dashboard. (Elif Kavas, Digital Customer Experience Platforms Specialist, Tridonic) ### "An essential part of our development process." "Gleap was implemented within minutes and it is now an essential part of our development process." (Mark Breuß, Founder, MARK.ONE) ### "Gleap saves us a lot of time." Gather moved its support from email to Gleap and cut response times from about 30 minutes to about five. (Sasha King, Product Specialist, Gather) Company Imprint ### SOC 2 Type II audited Report available under NDA on request. ### GDPR (DSGVO) compliant Public DPA and sub-processor list. ### EU or US data residency Choose the region at signup. ### What happens in a Gleap demo? A Gleap demo is a 60-minute walkthrough of one customer report from question to shipped fix: Kai Support answers from your knowledge, Kai Resolve investigates a hard ticket and returns a verdict with evidence, and Kai Code opens the pull request your engineers review. Bring a ticket to discuss. We demonstrate the workflow in a prepared workspace, including review, release confirmation and customer follow-up. ### How long is the demo? 60 minutes. Pick a time in the calendar and tell us which workflow you want to focus on: support, investigation, code work or product feedback. ### Do we need to install Gleap first? No. We walk through a prepared workspace. If you already have a trial, tell us which part you want to work through and we use your setup. ### Can our engineers or product team join? Yes. Bring the people who will use or evaluate the workflow, especially for bug report evidence, investigation, pull request review or feedback and roadmap planning. ### Can we try Gleap ourselves instead? Yes. Every plan starts with a 7-day free trial: start a free trial of Team or Pro to try Kai Resolve and Kai Code. Review the plans and AI prices before you pick a plan. ### Where do existing customers get help? Use Gleap support for help with your account or setup. The demo calendar is for exploring the product and discussing your requirements. ## Bring a ticket. See the workflow. --- # Trust Center Source: https://www.gleap.ai/trust Description: Gleap security and compliance: SOC 2 Type II, GDPR, EU or US data residency, access controls and documentation for your review. Trust center ## Security and compliance at Gleap. Gleap is SOC 2 Type II audited and GDPR (DSGVO) compliant, with EU or US data residency chosen at signup. Everything you need to assess Gleap as a vendor is on this page. Company Imprint ### SOC 2 Type II audited Shared with Pro and Enterprise customers under NDA. ### GDPR (DSGVO) compliant Public DPA and sub-processor list. ### EU or US data residency Choose the region at signup. ## Compliance at a glance. What a security review asks first. ### SOC 2 Type II Independently audited for the Security trust services category. The report specifies the systems and period covered. The report is shared with Pro and Enterprise customers: request it by emailing privacy@gleap.ai. ### GDPR (DSGVO) GDPR-compliant processing with a public Data Processing Addendum, international-transfer safeguards for third-country transfers, and a documented sub-processor list. ### EU and US data residency Choose EU or US hosting at signup for your customer content. Review the residency scope and provider processing locations in our data residency guide. ### DORA vendor readiness Vendor information for financial entities regulated under DORA: Register of Information data, Article 30 mapping, and due-diligence support. ### Encryption & security controls Technical and organizational measures per Art. 32 GDPR: encryption, access controls, availability, resilience, and recoverability. ### HIPAA and health data Gleap does not publish a standard HIPAA Business Associate Agreement. Our DPA allows health data only when expressly agreed in writing. Contact privacy@gleap.ai before processing protected health information. ## Documents and resources. Everything a security or compliance review typically needs. ### EU and US data residency Region selection, processing scope, international transfers and setup documentation. ### Security practices Infrastructure, encryption, access controls, incident response, and product privacy controls. ### Sub-processors The third parties that process data on Gleap's behalf, with locations and purposes. ### DORA information for financial entities Gleap's role as an ICT third-party service provider under Regulation (EU) 2022/2554. ### Privacy Policy How Gleap collects, processes, and protects personal data. ### Terms of Service Including our incorporated Data Processing Addendum. ### Data Processing Addendum (PDF) Our standard DPA with international-transfer provisions, technical and organizational measures, and the approved sub-processor annex. ### Imprint Legal entity information for Gleap GmbH. ### Status page Current service status and incident updates. ### How do I get Gleap's SOC 2 Type II report? The report is shared with Pro and Enterprise customers under NDA. Email privacy@gleap.ai to request the current report. ### Where is my data hosted? Choose EU or US data residency when you sign up. Customer databases and their backups are hosted in the selected region, and uploaded files are stored in separate storage for each region. AI, email, integrations and other providers may process data outside that region. See our data residency guide and sub-processors page. ### Is Gleap DORA compliant? DORA regulates financial entities, not their software vendors, and no DORA certification exists for providers. Gleap supports your DORA assessment as an ICT third-party service provider: we provide Register of Information data, our DPA terms on sub-processors, breach notification, audits and data return, and documentation for your due diligence. Details on the DORA page. ### Do you sign DPAs? Our DPA is incorporated into our Terms of Service, so no signature is required. If your organization needs a copy signed by both parties, email privacy@gleap.ai. To keep terms consistent we sign our standard DPA rather than customer-provided DPAs. ### Can the AI features be disabled? Administrators can turn off individual AI features. Account-level AI availability also depends on your prepaid AI balance or, on legacy plans, the AI usage setting. Stopping top-ups does not stop AI processing while the balance lasts or automatic recharge is on. The AI providers are listed on the sub-processors page. Contact us to agree account-specific restrictions. ### How do I report a security issue? Email privacy@gleap.ai. Reports go directly to the team responsible for security and data protection at Gleap. --- # Security Practices | Gleap Trust Center Source: https://www.gleap.ai/trust/security Description: How Gleap protects customer data: EU and US data residency, encryption, access controls, incident response, session masking and SOC 2 Type II assurance. ## Security practices This page summarizes how Gleap protects customer data. The contractually binding version of these commitments is the technical and organizational measures annex (Annex 6.1) of our [Data Processing Addendum](https://www.gleap.ai/documents/GleapDataProcessingAddendum.pdf). Gleap is SOC 2 Type II audited for the Security trust services category. The latest report was issued on **August 27, 2026** and covers **April 1 to June 30, 2026**. The report defines the audited systems and period; availability of a new hosting region does not itself establish that the region was included in that audit. The report is shared with Pro and Enterprise customers; request it via [privacy@gleap.ai](mailto:privacy@gleap.ai). ### Infrastructure & hosting - Gleap's EU infrastructure runs in the **European Union (Frankfurt)** on DigitalOcean, our main cloud provider, with additional providers listed in the [sub-processor schedule](https://www.gleap.ai/trust/subprocessors). - The EU production MongoDB database is hosted through **DigitalOcean Managed Databases in Frankfurt, Germany**. - Gleap supports **US data residency** on **DigitalOcean NYC3 (New York, United States)**. See the [data residency guide](https://www.gleap.ai/trust/data-residency) for the scope of regional hosting and provider processing outside the selected region. - Cloudflare provides static file hosting for files uploaded through the Gleap widget and dashboard, such as screenshots and attachments, which may contain personal data, and video-call infrastructure. Cloudflare is a sub-processor; see our [sub-processors page](https://www.gleap.ai/trust/subprocessors). - Current availability and incident updates are published on our [status page](https://status.gleap.io/). Customer databases and their backups stay in the selected EU or US region. Uploaded files are stored with Cloudflare in separate storage for each region and are delivered through Cloudflare's global network. AI features send requests to each provider's default API endpoint from both regions; the one exception is xAI (Grok), which US accounts reach through xAI's US endpoint. AI processing can therefore take place outside your hosting region, including in the United States. Provider operations and onward transfers remain subject to the [sub-processor disclosures](https://www.gleap.ai/trust/subprocessors) and DPA. ### Encryption & data protection Per our DPA's technical and organizational measures (Art. 32 GDPR): - **Encryption and pseudonymization** of personal data. - Customer databases, backups, and uploaded files are **encrypted at rest**. - Data is **encrypted in transit using TLS 1.2 or higher** between your users, our SDKs, and our infrastructure. - **Separation control**: data collected for different purposes is processed separately; customer workspaces are logically isolated. ### Access & organizational controls - **Access controls** on data processing systems: no unauthorized access, no unauthorized system use, and no unauthorized reading, copying, modification, or removal within the system. - **Multi-factor authentication (MFA)** is required for all systems and applications used by the Gleap team. - Staff access permissions are reviewed **quarterly**. - Personal devices are prohibited. Work from home is permitted through Gleap's VPN using company-managed devices. - **Transfer and input controls**: no unauthorized access during electronic transmission, and traceability of whether and by whom personal data was entered, modified, or removed. - All personnel are bound to confidentiality; data protection responsibilities are anchored with Gleap's data protection contact (Lukas Böhler, [privacy@gleap.ai](mailto:privacy@gleap.ai)). - A **data protection management system** provides regular review, assessment, and evaluation of the effectiveness of these measures, alongside privacy-friendly default settings. ### Availability, resilience & recoverability - **Availability control**: protection against accidental or deliberate destruction or loss. - **Resilience**: systems are designed to tolerate and compensate for disruptions. - **Recoverability**: procedures ensure personal data and access to it can be restored. - DigitalOcean creates **daily backups** of the EU production MongoDB database. These backups are stored in **Frankfurt, Germany**, with a **rolling seven-day retention window**. - Full EU database restoration is tested **every six months**. US backups remain in the US; contact us for US-specific retention and restoration information. ### Incident response & breach notification - Gleap operates an **incident response management** process for preparing, identifying, and reporting security incidents. - Personal data breaches are reported to affected customers **without undue delay after becoming aware** (DPA clause 9.1), with a description of the breach, affected data categories, a point of contact, and the measures taken or proposed. Information can follow in phases as it becomes available. This supports customers' own notification duties under GDPR, DORA and similar rules. - Breach reporting contact: [privacy@gleap.ai](mailto:privacy@gleap.ai). Service incidents are additionally published on the [status page](https://status.gleap.io/). ### Product privacy controls What Gleap's SDKs capture, and how you can limit the data that reaches us: - **Web session replay masking**: the JavaScript SDK masks password inputs by default. Other input values are recorded unless you mask them. To mask every input, call `Gleap.setReplayOptions({ maskAllInputs: true })` before initializing Gleap. Add the `rr-mask` class to mask an element's text, or `rr-block` to leave an element out of the replay. In screenshots, the `rr-mask` class masks input values. See [privacy controls](https://docs.gleap.ai/documentation/javascript/suppressing-personal-data) in our docs. - **App replays**: in iOS and Android apps, including apps built with Flutter, React Native or Capacitor, replays are screenshots of the app taken at intervals. The mobile SDKs have no masking option, so anything visible on screen can appear in a replay. - **Content Security Policy** guidance for embedding the widget is documented [here](https://docs.gleap.ai/documentation/javascript/content-security-policy). - AI features are optional. Administrators can disable individual AI features, and account-level AI availability is governed by credit availability or the legacy AI usage setting. Contact us for help configuring AI restrictions; the providers involved are listed on the [sub-processors page](https://www.gleap.ai/trust/subprocessors). ### Reporting a vulnerability If you believe you've found a security vulnerability in Gleap, email [privacy@gleap.ai](mailto:privacy@gleap.ai). Reports go directly to the team responsible for security at Gleap, and we'll respond as quickly as possible. --- # EU and US Data Residency Source: https://www.gleap.ai/trust/data-residency Description: Choose EU or US data residency for Gleap. Understand regional hosting, GDPR (DSGVO), provider processing, SOC 2 audit scope and SDK setup. ## EU and US data residency Choose where your customer content is hosted. Gleap supports **European Union (EU)** and **United States (US)** data residency, with GDPR (DSGVO) obligations and contractual safeguards applying in either region. ### Hosting locations - **EU:** DigitalOcean, Frankfurt, Germany. - **US:** DigitalOcean, NYC3 data center, New York, United States. ### Choose your region Select your data region when creating your account. Check the project's region next to its API token in the dashboard, then configure your SDKs and server integrations for that region. EU is the default in the SDKs. US projects require the US endpoints. See the [data regions documentation](https://docs.gleap.ai/documentation/guides/data-regions) for SDK examples, API hosts and supported versions. Changing an SDK region or API URL routes requests; it does not migrate existing customer data. Moving an existing organization to the other region is a migration that Gleap runs on request, and it needs a written agreement on scope and timing (DPA clause 4.2). Contact [privacy@gleap.ai](mailto:privacy@gleap.ai) to discuss an existing account's residency requirements before making changes. ### What residency covers Customer databases and their backups stay in the selected region: EU for EU accounts and US for US accounts. Each region has separate API, streaming and file hosts. Uploaded files, such as screenshots and attachments, are stored with Cloudflare in separate storage for each region and delivered through Cloudflare's global network. The agreed DPA and account configuration govern your processing scope. The region selection is not a promise that all data, all access and every service provider stay within that region. Review the following processing separately: - **AI features:** requests go to each provider's default API endpoint from both regions; the one exception is xAI (Grok), which US accounts reach through xAI's US endpoint. Model serving, embeddings, reranking, speech processing, document conversion, web retrieval and coding sandboxes can therefore run outside your region, including in the United States. Choosing a model does not choose where it runs. - **Email and integrations:** email delivery and customer-connected services use their own providers and processing locations. - **Account and service operations:** account administration, billing, support and monitoring are distinct from regional customer-content hosting. - **Global delivery:** shared apps and static assets use global delivery infrastructure. Connection metadata and video-call processing are distinct from where customer content is stored. Our [sub-processor schedule](https://www.gleap.ai/trust/subprocessors) identifies providers, purposes and disclosed locations. Contact us to review feature-specific restrictions for your account. ### GDPR and DSGVO GDPR and DSGVO refer to the same EU data protection regulation. Gleap's GDPR obligations do not disappear when a customer chooses US hosting. Our [DPA](https://www.gleap.ai/legal/data-processing-addendum) covers processing instructions, confidentiality, security, sub-processors, breach notification and assistance with data protection rights. Transfers outside the EEA require an applicable legal transfer mechanism. Depending on the recipient and processing, this may be an adequacy decision or Standard Contractual Clauses with supplementary measures where required. The EU-US Data Privacy Framework applies to eligible transfers to participating, certified recipients, not to every US provider. See the [European Commission's adequacy decisions](https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/adequacy-decisions_en). Customers remain responsible for their own lawful basis, notices, product configuration and use of the service. Region selection alone does not establish compliance for a customer's entire workflow. ### SOC 2 Type II assurance Gleap is SOC 2 Type II audited for the **Security** trust services category. The report issued on **August 27, 2026** covers **April 1 to June 30, 2026**. Pro and Enterprise customers can request the report under NDA via [privacy@gleap.ai](mailto:privacy@gleap.ai) to assess the systems and period covered. The report should not be read as confirmation that a subsequently introduced region was included in that audit. See our [security practices](https://www.gleap.ai/trust/security) for encryption, access controls and incident response, and our [privacy policy](https://www.gleap.ai/legal/privacy-policy) for personal-data processing information. --- # AI Help Desk Software and Ticketing for SaaS Source: https://www.gleap.ai/product/ai-help-desk-software Description: AI help desk and ticketing for SaaS. Kai Support answers first, your team works one inbox with workflows and SLA policies on Pro. 7-day free trial. ## The AI help desk for software teams. Help desk ticketing Kai Support answers first, your team takes the rest. Chat, email and messaging share one inbox with workflows, the customer's history and SLA policies on Pro. AI help desk inbox ## Automatic answers. Human decisions. Kai Support answers routine questions at any hour. Tickets that need a person reach your team with a summary, and your team decides what happens next. Kai Support answers Kai Copilot drafts Kai Resolve investigates - Kai Support answers first. - Kai Copilot drafts for your team. - Kai Resolve investigates hard tickets. ## Ticketing and help desk basics. Routing, reply targets and automation. ### Teams and assignment Teams route new tickets manually, at random, balanced by load or in circular order. ### SLAs and snooze Reply-time SLAs per project, team, company or contact, on Pro. Breaches are flagged in the inbox. ### Workflows without code Greet customers, collect details, let Kai Support answer or route the ticket to a team. ## Every channel in one inbox. Live chat, email and five messaging apps. Live chat is on every plan. Email, WhatsApp, Instagram, Messenger, Slack and Telegram join from Team, with the same inbox, the same assignment rules and the same Kai Support. ## Live chat inside your product. The Gleap widget on web and mobile. The widget runs on websites and in iOS, Android, React Native and Flutter apps. Customers ask where the problem happens, and the ticket arrives with who they are and which page they were on. ## AI across the whole help desk. Summaries, routing and knowledge upkeep. ### Customer summaries From Team, Kai Copilot sums up a customer: plan, recent tickets, themes and sentiment. ### AI routing and tagging Workflow steps assign and tag tickets by rules you write in plain language. ### Content suggestions When a teammate solves a ticket, Kai Support proposes a new snippet or an article fix for review. 50-60% Commonplace's inbound support handled by Kai Support "This is an exceptionally good tool." ## Lywand replaced Freshdesk with Gleap. "If they want AI chatbot functionality combined with a knowledge base and ticketing system, all integrated, then Gleap is for them." (Peter Müller, System Engineer & Head of Support, Lywand) ### What is AI help desk software? AI help desk software is a ticketing system where an AI agent answers customer questions and helps the support team with the rest, for example by routing tickets, drafting replies and summarizing customers. Gleap is an AI help desk for software companies: Kai Support answers in chat, email and messaging, your team works one shared inbox with workflows and SLA policies on Pro, and from Team, Kai Resolve investigates technical tickets with your logs and code. ### Is Gleap a support ticketing system? Yes. Every chat, email, message and bug report becomes a ticket with an assignee, a team, a status, a priority and tags, next to the customer's history, and on Pro, reply-time SLA policies flag tickets that wait too long. Teammates claim, assign and snooze tickets in one shared inbox, and reports track response times, with SLA compliance in the advanced reports on Pro. ### When does Kai Support hand a ticket to my team? When Kai Support cannot answer from your knowledge or the customer asks for a person, Kai Support tells the customer that a teammate will follow up and hands the ticket to your team with a summary. Your assignment rules then decide who gets it. You set Kai Support's sources, tone, reply length and language in its settings. ### Which channels does the help desk cover? Live chat in your website and apps on every plan. Email, WhatsApp, Instagram, Facebook Messenger, Slack and Telegram from Team. Every channel creates tickets in the same inbox, and Kai Support can answer on each of them. See multichannel support and live chat. ### What does Kai Copilot do for my team? Kai Copilot works for your team inside the ticket. It finds similar tickets, summarizes the customer, suggests help articles and drafts replies into the composer. It does not message the customer: a teammate reviews, edits and sends. Kai Copilot is included in Team. ### What does Kai Resolve add from Team? Kai Resolve, the AI agent for tier 2 support, takes the tickets Kai Support cannot answer, and new bug reports if you let it analyze them first. In the widget, Kai Support can pass a question to Kai Resolve directly; on other channels a workflow step hands the ticket over. Kai Resolve works from the conversation, the logs, the click trail and read-only access to your code. It answers when the evidence settles the question and prepares a coding task for a confirmed bug, which a teammate can start with Kai Code. ### Can we import tickets from Zendesk, Intercom, Freshdesk or HubSpot? Yes. The data import brings over contacts and tickets with their messages from Intercom, HubSpot, Zendesk and Freshdesk, plus companies from Zendesk. Tickets can also come from a CSV file. Attachments come over from Intercom, Zendesk and Freshdesk, not from HubSpot, and help center articles have their own importer. Compare Gleap vs Zendesk, Gleap vs Intercom and Gleap vs Freshdesk. ### Does Gleap include SLAs, workflows and reports? Yes. SLA policies are included from Pro: a reply-time SLA can come from the project, a team, a company or a single contact; breached tickets are flagged in the inbox, the assignee is notified and a webhook can alert another system. Workflows greet customers, collect details, let Kai Support answer, and assign or tag tickets, including by rules you write in plain language. Reports cover response times, conversation ratings and how many questions Kai Support answered, advanced reports on team performance, support quality, SLA and AI agents are included from Pro, and AI ticket reviews feed a Quality report. ### How do we check the quality of AI answers? Ticket reviews run a day after a ticket closes: an AI reviewer scores the conversation, rates Kai Support and Kai Resolve and flags mistakes such as a wrong answer or a missed escalation. Scores for teammates' replies are optional and visible to admins only. Results feed the Quality report, and the Kai Support report shows questions asked, answer rate and handovers to your team. Reviews are included at no charge. ### How does Kai Support's knowledge stay current? With content suggestions on, Kai Support checks each solved ticket and proposes a new snippet or an update to an outdated snippet or help article. In review mode a teammate approves each change. See the knowledge base for the sources Kai Support answers from. ### Is there a free AI help desk plan? No. Every plan starts with a 7-day free trial, and Starter is $29 per month billed annually ($35 monthly): one seat and one project with live chat, the inbox, in-app bug reporting and Kai Support at $0.29 per resolution, with no ticket limit and the full ticket history. Email, WhatsApp and the other messaging channels, the help center, integrations, Kai Copilot and Kai Resolve come with Team. ### How much does the Gleap AI help desk cost? Starter is $29 per month billed annually ($35 monthly) for one seat with live chat and Kai Support. Team is $149 per month billed annually ($179 monthly) and adds unlimited seats and projects, email and the messaging channels, the knowledge base and every Kai agent; Pro at $299 per month billed annually adds advanced reports, LLM model choice, the SOC 2 report and priority support. Kai Support costs $0.29 per resolution on every plan, and Kai Resolve, Kai Code and Kai PM bill for the work they do. See pricing. ### Does Gleap work for B2B customer service? Yes. Gleap is built for software companies that support business customers. Contacts belong to companies, a reply-time SLA can be set per company on Pro, contact and company pages can show an AI summary of the customer's history, and CRM pipelines (Beta) track onboarding and renewals next to the tickets. Technical tickets can carry logs from your product, and from Team, Kai Resolve investigates them with your code. ### Is Gleap an IT help desk? No. Gleap is a help desk for customer support at software companies, where customers reach you in your product, by email or in messaging apps. It is not an internal IT service desk for employee requests. ### Is customer data secure in Gleap? Gleap is SOC 2 Type II audited and GDPR compliant. You choose EU or US hosting when you sign up; see the residency guide. Security documentation, the DPA and sub-processors are in the trust center. ### How is Gleap different from Zendesk or Intercom? Gleap connects the help desk to the product. Tickets from the SDK carry console logs on every plan. From Team, they can also carry session replay in beta, Kai Resolve investigates with your code and Kai Code opens pull requests for confirmed bugs, which your engineers review and merge. Seats are unlimited from Team, and Kai Support costs $0.29 per resolution on every plan. Compare Gleap vs Zendesk and Gleap vs Intercom. ## Kai Support answers first. Your team decides the rest. --- # Shared Inbox Software for Support Teams Source: https://www.gleap.ai/product/shared-inbox-software Description: Shared inbox software for support teams: email, live chat and messaging in one team inbox with assignment and notes, plus SLA policies on Pro. Unlimited seats from Team. ## Shared inbox software for support teams. Email support ticketing One queue, clear owners. Email, live chat and messaging land in one team inbox with assignment, internal notes and snooze, SLA policies on Pro, and Team includes unlimited seats. Team inbox ## Everyone sees who has it. Forward support@ to Gleap and connect chat and messaging. Each ticket shows its assignee, its status and the customer's recent conversations. Assign the work Talk in the ticket Meet reply targets - Assign every conversation. - Talk it through in the ticket. - Meet your reply targets. ## Built for a team working one queue. Owners, answers and drafts. ### One owner per ticket Assignee, team, status, priority and tags on every ticket. Assign to me claims it. ### Kai Support answers first On every plan, Kai Support replies to routine questions and hands the rest over with a summary. ### Kai Copilot drafts From Team, Kai Copilot stages a reply in the composer. A teammate edits and sends. ## Your support address, shared. Email forwarding and team addresses. Forward support@ to your Gleap inbox address, or give each team its own address so mail lands in that team's inbox. Replies go out under your sender name, from your own domain once it is verified. ## Chat and messaging in the same queue. Live chat, WhatsApp, Slack and social messaging. Live chat is on every plan. Email, WhatsApp, Instagram, Messenger, Slack and Telegram join from Team. Contacts are matched by email, phone number or channel ID, and the sidebar lists their recent conversations. ## Answer from your phone. The Gleap app for iOS and Android. Reply to customers, leave notes, assign and snooze tickets from the Gleap mobile app, with your inbox views and push notifications. 5 min Gather's response time after moving support to Gleap, down from about 30 minutes "Gleap saves us a lot of time and our users find it incredibly useful." Sasha King, Product Specialist, Gather. Gather moved from email-based support to Gleap; results reflect its workflow. ## Support, roadmap, news and Slack in one place. "Gleap has everything in one place; that is the biggest benefit." (Pratham Mittal, Salesforge) ### What is shared inbox software? Shared inbox software lets a team receive, assign and answer customer messages sent to a shared address such as support@ from one workspace, with ownership, internal notes and reporting on top of the mailbox. Gleap's shared inbox also brings in live chat and messaging apps, and Kai Support answers routine questions before a teammate picks up the rest. ### Is a shared inbox the same as a team inbox? Mostly. Both describe one queue that several people work from. In Gleap the project inbox is shared by everyone, each team can have its own inbox and email address, and views such as Unassigned, My inbox and Mentions show each teammate their part of the queue. ### How do we avoid two people answering the same ticket? Every ticket has one assignee. Teams can assign new tickets automatically, and a teammate claims an unassigned ticket with Assign to me. Colleagues who have a ticket open show as avatars on the inbox row and above the composer, and you see when one of them is typing a reply. ### Which channels can the shared inbox handle? Live chat on every plan; email, WhatsApp, Instagram, Facebook Messenger, Slack and Telegram from Team. Each conversation stays a ticket in its own channel, and the contact's recent conversations show in the ticket sidebar. See multichannel support and live chat. ### How does assignment work? Assign a ticket to a teammate or a team. A team routes its tickets manually, at random, to the teammate with the fewest active tickets or in circular order, optionally to online members only. Balanced and circular routing can stop at a ticket limit per member, and when nobody is available, assignment waits until someone is. Each team can also have its own operating hours and, on Pro, its own SLA. ### Can teammates leave internal notes? Yes. Notes are written on the composer's Note tab and stay inside the ticket. Mentioning a teammate notifies them and lists the ticket in their Mentions view. ### Does Gleap support SLAs and snooze? Yes. SLA policies are included from Pro. A reply-time SLA can come from the project, a team, a company or a single contact, and runs from the customer's latest message until a teammate replies. Breached tickets are flagged, the assignee is notified and a webhook can alert another system. Snooze a ticket until later today, a preset or a custom date; a customer reply brings it back. ### Does Gleap have saved replies? Yes, they are called macros: reusable replies with variables and optional actions such as closing the ticket, adding a tag or changing the status. Macros can be shared with everyone or limited to certain teams and ticket types. ### What can we report on? Response times (first response, reply time, time to first assignment and time to close), conversation ratings and the tickets open right now. Advanced reports on team performance per teammate with CSV export and on SLA compliance are included from Pro. ### What does Kai Support do in a shared inbox? On every plan, Kai Support answers routine questions first and hands the rest to your team with a summary. From Team, Kai Copilot drafts replies inside the ticket for a teammate to review and send, and Kai Resolve investigates hard technical tickets. For the full picture, see the AI help desk. ### How many seats are included? Starter includes one seat. Team, Pro and Enterprise include unlimited seats and projects, so support, product and engineering can all work in the inbox without per-seat fees. Starter is $29 per month billed annually ($35 monthly), and Team is $149 per month billed annually ($179 monthly). AI usage is billed separately. See pricing. ### Can we keep our support email address? Yes. Forward your existing address to the inbox address Gleap gives you, set a default sender name and address, and verify your domain so replies go out from it. Gleap receives email through forwarding; it does not connect to a mailbox over IMAP. Each team also gets its own address, and emails sent there become tickets assigned to that team. ### Can we bring our history from another tool? Yes. The data import brings over contacts and tickets with their messages from Intercom, HubSpot, Zendesk and Freshdesk, plus companies from Zendesk. Tickets can also come from a CSV file. Attachments come over from Intercom, Zendesk and Freshdesk, not from HubSpot. ### How is Gleap different from Front or Help Scout? Gleap's inbox is built for customer support of software products. The same workspace holds live chat in your app, bug reports that can carry a session replay, and feature requests. Kai Support answers first, and from Team, Kai Resolve and Kai Code connect support to engineering. Compare Gleap vs Front and Gleap vs Help Scout. ## One inbox for the whole team. Kai answers first. --- # Multichannel Customer Support Platform Source: https://www.gleap.ai/product/multichannel-customer-support-platform Description: Multichannel customer support for SaaS: widget, email, WhatsApp and social messages in one inbox. Kai Support answers; your team takes over with context. ## Multichannel customer support in one shared inbox. Omnichannel support Every channel, one inbox, answered. Gleap brings your widget, email, WhatsApp, Slack, Instagram, Messenger and Telegram conversations into one inbox. Kai Support answers what it can and brings your team in with the context attached. Support inbox ## From the question to the fix. Every channel lands in the same inbox with the customer's context. Kai Support answers first; from Team, Kai Resolve investigates the rest and confirmed bugs become pull requests your engineers review. Connect the channels Assign the work Kai Support answers first - Seven channels, one inbox. - Route tickets to the right team. - Kai Support answers. Your team decides. ## Built for support teams. Assignment, response targets and team collaboration. ### Teams and assignment Manual, random, balanced or circular. Online members only, with a ticket limit per person. ### SLAs and snooze Reply-time SLAs (Pro) per project, team, company or contact, flagged when breached. Snooze any ticket until it needs you. ### Notes and mentions Internal notes stay in the ticket. Mention a teammate and the ticket shows up in their Mentions view. ## Knowledge in the first answer. Help center and AI knowledge base. Kai Support answers from your help center articles, snippets and connected sources and lists what it used. Your team keeps the content current, Kai Support keeps the answers current. ## Kai Resolve investigates hard tickets. From Team, escalation to Kai Resolve. When Kai Support cannot answer in the widget, Kai Resolve investigates with the logs, the click trail and your code and returns its finding with evidence. Confirmed bugs become coding tasks for Kai Code. ## Your team stays in control. You choose who replies, owns each ticket and ships changes. ### Handoff with context Kai Support hands a conversation to the team in the ticket with a summary. One click claims it, nothing is retyped. ### One owner per ticket Assign to a teammate or a team, set status and priority, add tags. The ticket tells you who has it. ### Code changes for confirmed bugs From Team, a confirmed bug becomes a coding task. Kai Code opens the pull request, your engineers review and merge. 50-60% Commonplace's inbound support handled by Kai Support "This is an exceptionally good tool." ## Support, roadmap, news and Slack in one place. "Gleap has everything in one place; that is the biggest benefit." (Pratham Mittal, Salesforge) ### What is multichannel customer support? Multichannel customer support means answering customers on the channels they already use, such as in-app chat, email, WhatsApp, Slack and social messaging, from one team shared inbox with assignment, SLAs and a knowledge base. Gleap brings seven channels into that inbox and connects it to the product: Kai Support answers first on every channel and, on Team and up, Kai Resolve investigates hard tickets with the logs and your code, so a support question can end in a shipped fix. For the whole platform, see Gleap's AI customer support software. ### Which channels does Gleap support? Seven: the Gleap widget on websites and in iOS, Android, React Native and Flutter apps, email, WhatsApp through the Meta Cloud API, Slack, Instagram direct messages, Facebook Messenger and Telegram. Each channel is connected in the project settings and creates tickets in the same inbox. The widget is on every plan; email, WhatsApp, Slack, Instagram, Messenger and Telegram need Team or higher. See live chat for websites and apps and WhatsApp customer support for the channel pages. ### What is the difference between multichannel and omnichannel support? Multichannel support answers customers on several channels; omnichannel support also carries the customer's context from one channel to the next. In Gleap every channel lands in one inbox, and a WhatsApp thread, an email and a widget chat from the same customer belong to one contact with one history when Gleap can match them by phone number, email address or user ID. They are assigned with the same rules and answered by Kai Support or a teammate from the same composer, while each conversation stays its own ticket. ### How does assignment work? Tickets are assigned to a teammate or a team. A team routes its tickets manually, at random, balanced by open tickets or in circular order, optionally to online members only and with a ticket limit per person. Teams have their own operating hours and, on Pro, their own SLA. When nobody is available, assignment is queued until someone is. ### Can Kai Support answer on every channel? Yes. Kai Support runs on the widget, email, WhatsApp, Slack, Instagram, Messenger and Telegram. It answers from your help center, snippets and connected sources in the customer's language, and brings the team in when a question needs a person. See the AI help desk for how Kai Support and your team share the work. ### What happens when Kai Support cannot answer? The conversation goes to your team in the ticket, with the whole thread. From Team, Kai Resolve can be the second level for widget conversations: it investigates with the logs, the click trail and your code and returns its finding with evidence, and what it cannot settle reaches your team as "Handed over to your team". You choose the setup per project, from Full second level to Safety net only. ### Does a shared inbox merge every channel into one ticket? No. Conversations stay separate tickets per channel and thread. Email keeps its message references, Slack follows threads, WhatsApp and the other messengers have their own ticket-creation rules, for example a new ticket when the customer writes after the last one was closed. What is shared is the contact and their history in the sidebar. ### How is Gleap different from Intercom and Zendesk? Intercom and Zendesk are strong inboxes; Gleap connects the inbox to the product. Tickets from the SDK carry session replay, console and network logs, and on Team and up Kai Resolve can read your code to investigate and Kai Code turns confirmed bugs into pull requests. Pricing is per plan with unlimited seats on Team and up, and Kai Support costs $0.29 per resolution on every plan. Compare in detail: Gleap vs Intercom and Gleap vs Zendesk. ### Can we move our tickets and contacts from another help desk? Yes. Gleap imports contacts and tickets with their conversations from Zendesk, Intercom, Freshdesk and HubSpot, and help center articles from Intercom, Help Scout, Freshdesk or a CSV file. Switching from another help desk? Compare Gleap vs Freshdesk, Gleap vs Help Scout, Gleap vs Front and Gleap vs HubSpot. ### What does Gleap cost? Starter is $29 per month billed annually ($35 monthly) for one seat with live chat, in-app bug reporting and Kai Support. Every plan starts with a 7-day free trial. Team ($149 per month, billed annually) includes unlimited seats and projects, all seven channels, the knowledge base, outbound messaging, tools for Kai Support and every Kai agent; Pro at $299/month adds advanced reports, LLM model choice, the SOC 2 report and priority support. Kai Support costs $0.29 per resolution; Kai Resolve, Kai Code and Kai PM bill for the work they do. See pricing. ### Is Gleap secure enough for customer conversations? Gleap is SOC 2 Type II audited and GDPR (DSGVO) compliant, with EU or US data residency chosen at signup. See the residency guide for regional hosting and provider processing scope. Data processing terms, sub-processors and the security report are documented in the trust center. ### Does Gleap include a knowledge base? Yes, on Team and up. The knowledge base is the help center your customers search in the widget and the source Kai Support answers from. Published articles are picked up automatically; snippets, files, websites, Notion pages, YouTube videos and code repositories can be added as further sources. ### How does support connect to engineering in Gleap? Through the ticket. From Team, a confirmed bug becomes a coding task in the same ticket, Kai Code opens a pull request, your engineers review and merge, and the customer is notified once a teammate confirms the fix is live. This is the loop Gleap calls close the loop, part of self-driving development. ### Can we run support for mobile apps with Gleap? Yes. The Gleap SDK for iOS, Android, React Native and Flutter adds the chat widget, bug reporting and help center to your app. Conversations from the app land in the same inbox as web, email and messaging channels. ### Which tools does Gleap integrate with? Native integrations for Jira, Linear, GitHub, Slack, HubSpot, Zapier and more, plus 900+ apps through Composio. Tickets can be sent to an integration from the sidebar, and with two-way sync on, replies in the Slack thread come back to the ticket. From Team, Kai Support can use tools your team adds: API calls, MCP servers including Composio apps, web search and frontend tools. See integrations. ### Which reports and AI tools help the support team? Reports cover response times and conversation ratings (CSAT); advanced reports on team performance, SLA and AI agents are included from Pro. In the AI quality report, an AI reviewer scores closed tickets from 1 to 5 for Kai Support, Kai Resolve and your teammates. The Topic explorer (Beta) groups recent tickets into topics, and contact and company pages can show an AI summary of the customer's history with a source for each line. ## Every channel in one inbox. Answered by Kai Support and your team. --- # Live Chat for Websites and Apps Source: https://www.gleap.ai/product/live-chat-for-apps-websites Description: Live chat for websites and apps: the Gleap widget on web, iOS, Android, React Native and Flutter. Kai Support answers, then your team. ## Live chat for websites and apps. Website chat widget Answered inside your product. The Gleap widget puts a conversation next to the screen your customer is on. Kai Support answers from your website, docs and snippets, your team takes over in the inbox with the context attached. Widget Inbox ## Help where the question happens. The widget lives inside your web and mobile apps. Every conversation lands in the Gleap inbox with the customer, the page and the session attached. One widget, every platform Your team takes over Set reply times - One widget, every platform. - Your team takes over in the inbox. - Reply times customers can see. ## More than a chat window. What the widget carries. ### Bug reports with evidence A chat can become a bug report with screenshot, session replay, console and network logs. ### Help center in the widget Customers search your articles before they ask. Kai Support answers from the same content. ### Feature requests, linked A teammate, or Kai Resolve on Team and up, links the chat to the existing request and adds the customer's vote. ## Kai Resolve investigates hard questions. From Team, escalation to Kai Resolve. When Kai Support cannot answer in the chat, Kai Resolve investigates with the logs, the click trail and your code and answers with evidence. What it cannot settle reaches your team with its finding. ## Every other channel, same inbox. Email, WhatsApp, Slack and social messaging. Chat is one of seven channels. From Team, email, WhatsApp, Slack, Instagram, Messenger and Telegram land in the same inbox, with the same assignment rules and the same Kai Support. 50% Lywand's customer inquiries resolved by AI chat Peter Müller, System Engineer & Head of Support, Lywand. Results reflect Lywand's rollout of the widget on every page. ### What is live chat for websites and apps? Live chat for websites and apps is a conversation widget inside your product where customers ask a question on the screen they are using and get an answer from an AI agent or a teammate. In Gleap the widget runs on websites through the JavaScript SDK and in iOS, Android, React Native and Flutter apps, and every chat lands in the inbox with the customer, the page and the session attached. ### Is Gleap's live chat free? No, but every plan starts with a 7-day free trial. Starter is $29 per month billed annually ($35 monthly): live chat on your website and in your apps for one seat and one project, in-app bug reporting with console logs, and Kai Support. Starter has no ticket limit, keeps the full ticket history, and the widget shows the Gleap branding. Team ($149 per month billed annually, $179 monthly) adds unlimited seats and projects, email and the WhatsApp, Slack, Instagram, Messenger and Telegram channels, the help center, session replay, integrations, tools for Kai Support, Kai Copilot, Kai Resolve, Kai Code and Kai PM. Kai Support costs $0.29 per resolution on every plan, and Kai Resolve, Kai Code and Kai PM bill for the work they do. See pricing. ### Does Gleap live chat work in mobile apps? Yes. Gleap provides SDKs for iOS, Android, React Native and Flutter next to the JavaScript SDK. The same widget, help center and bug reporting run in the app, and the customer's conversation history follows them across web and mobile. ### Who answers the chat, Kai Support or my team? Both. Kai Support answers first from your website, docs and snippets, labels its answers as AI and asks whether the answer helped. When a customer asks for a person or Kai Support cannot answer, the chat is handed to your team in the ticket with a summary, and a teammate replies from the inbox under their own name. From Team, the recommended Kai Resolve setup sends these chats to Kai Resolve first, and it brings your team in for what it cannot settle. For when a chatbot, live chat or both fit, see chatbot vs live chat. ### What happens outside our office hours? The widget shows your reply-time line during office hours and an out-of-office message outside them, both set per project or team. Kai Support keeps answering around the clock; questions that need a person wait in the inbox for the next teammate. ### Can we open the chat from our own button? Yes. The SDK can open the widget, start a conversation, open the conversation history or a specific conversation, and start a published workflow. Connect any of these to an existing help button or product action. To start the conversation yourself, send an in-app message from a teammate. ### Does the chat know who the customer is? Yes, when you identify the user through the SDK: the ticket shows their name, email, plan and any custom attributes you send. Session replay, console and network logs are captured for bug reports. The chat does not read your application database on its own. ### Can a chat become a bug report or a feature request? Yes. A chat can turn into a bug report with screenshot, replay and logs. A teammate, or Kai Resolve on Team and up, links a request in chat to the existing feature request and adds the customer's vote, which subscribes them to updates. The requests collect in your customer feedback software. From Team, confirmed bugs can go on to Kai Resolve and Kai Code. ### How is Gleap live chat different from Intercom or Zendesk chat? Intercom and Zendesk chat connect to their inbox; Gleap connects the chat to your product. Tickets carry session replay and logs, and on Team and up Kai Resolve can read your code to answer technical questions and confirmed bugs become pull requests. Seats are unlimited on Team and up. Compare Gleap vs Intercom and Gleap vs Zendesk. ### Switching from Intercom, Zendesk or another live chat tool? Gleap imports contacts and tickets with their conversations from Zendesk, Intercom, Freshdesk and HubSpot, and help center articles from Intercom, Help Scout, Freshdesk or a CSV file. Before you switch, compare Gleap vs Intercom, Gleap vs Zendesk, Gleap vs Freshdesk, Gleap vs Crisp, Gleap vs Tidio and Gleap vs tawk.to. ### Can we reply in the customer's language or on a video call? Yes. Kai Support answers in the customer's language, and teammates can translate an incoming message and use Send and translate to reply in the customer's language. From the ticket, a teammate can also start a video call with the customer. ### Is the chat data secure? Gleap is SOC 2 Type II audited and GDPR compliant, with EU or US hosting chosen at signup. What the widget captures (replay, logs, custom data) is configured per project and documented in the trust center. ### Can we manage email and messaging channels alongside chat? Yes. Chat is one of seven channels in Gleap's multichannel support platform. From Team, email, WhatsApp support, Slack, Instagram, Messenger and Telegram share the team inbox, the assignment rules and Kai Support. ### How does a chat turn into a shipped fix? From Team, a chat that reveals a bug becomes a ticket with evidence, Kai Resolve investigates it, Kai Code opens a pull request, your engineers merge, and once a teammate confirms the fix is live, the customer hears back in the chat. That loop is close the loop, Gleap's take on self-driving development. ## Live chat that answers. Inside your product. --- # WhatsApp Customer Support Software Source: https://www.gleap.ai/product/whatsapp Description: WhatsApp customer support in Gleap: connect a business number via the Meta Cloud API, let Kai Support answer first, assign to your team, send templates. ## WhatsApp customer support in Gleap. WhatsApp Business Platform Answered by Kai Support (AI agent) and your team. Messages to your WhatsApp business number become tickets in the Gleap inbox. Kai Support answers what it can, your team replies from the same composer as email and chat. WhatsApp in the inbox ## Your customers' channel. Your team's inbox. A WhatsApp message is a ticket like any other: assigned, answered by Kai Support or a teammate, with the customer's history next to it. Connect a number Let Kai answer Send templates - Connect a business number. - Kai Support answers on WhatsApp. - Approved templates for outbound. ## A ticket like any other. Same inbox, same rules, same team. ### Assigned like any ticket Teams route WhatsApp tickets manually, at random, balanced or in circular order. Snooze applies, and SLA policies on Pro. ### Investigated when needed From Team, a teammate starts Kai Resolve from any WhatsApp ticket. Same finding, evidence and next step. ### Six more channels Widget, email, Slack, Instagram, Messenger and Telegram share the inbox with WhatsApp. ## Notes, mentions, one owner. The team behind the number. Internal notes stay in the ticket, a mention brings a teammate in, and the assignee is visible in every row. Nobody passes a phone around. ## One dashboard for tickets, surveys, chat and customer insights. "Everything is in the same place." (Elif Kavas, Digital Customer Experience Platforms Specialist, Tridonic) ### What is WhatsApp customer support software? WhatsApp customer support software connects a WhatsApp business number to a shared inbox so a team, not one phone, answers customers. Gleap connects the number through the Meta Cloud API: incoming messages become tickets, Kai Support answers first, teammates reply from the inbox, and approved templates go out for messages the business starts. ### How do we connect WhatsApp to Gleap? In the project settings under Social and Messenger, sign in with Meta's embedded signup, choose the WhatsApp business account and verify the number by SMS or voice call. Gleap registers the number on the Cloud API and subscribes to the webhook. Several numbers per project are possible. ### Can Kai Support answer WhatsApp messages? Yes. Kai Support runs on WhatsApp like on every other channel. It answers from your help center and sources in the customer's language and brings the team in when a question needs a person. Formatting is reduced to what WhatsApp supports. ### Can we message a customer first on WhatsApp? Yes, with a Meta-approved template. Gleap reads your approved templates from Meta, lets you map the variables from the contact, previews the message and sends it from the connected number. Free-form replies are for conversations the customer started; outside Meta's 24-hour customer service window a template is required by WhatsApp. ### How does Gleap handle WhatsApp templates? Templates are created and approved in Meta's WhatsApp Manager. Gleap lists the approved ones per business account, resolves header media and variables, sends the message and records delivery, read and failure receipts on the ticket. Templates can also be sent as an outbound campaign to an audience. ### Does a new WhatsApp message join an existing ticket? It depends on your ticket-creation rules. By default a message continues the open ticket, and a message after that ticket was closed starts a new one; turn that rule off to reopen the old ticket instead. An optional time rule starts a new ticket once the open one is older than the hours you set. Widget or email conversations of the same contact stay separate tickets under the same contact. ### Do delivery and read receipts show in Gleap? Yes. Sent, delivered, read and failed statuses from WhatsApp are recorded on the message in the ticket, so a teammate sees whether the customer has seen the reply. ### How is this different from Intercom or Zendesk for WhatsApp? All three connect WhatsApp through Meta. Gleap keeps WhatsApp next to the widget, email, Slack and social channels in one inbox with unlimited seats on Team and up. From Team, Kai Resolve investigates a technical question in the logs and your code, and confirmed bugs become pull requests. Compare Gleap vs Intercom and Gleap vs Zendesk. ### What does WhatsApp support cost in Gleap? WhatsApp is a channel of the Gleap inbox, included from Team ($149 per month, billed annually), with unlimited seats; Starter covers widget live chat only. Meta's WhatsApp messaging charges apply separately and vary by message category and recipient market, and Kai Support costs $0.29 per resolution on every plan. See pricing. ### Is WhatsApp support in Gleap secure? Messages travel through Meta's Cloud API and are stored in Gleap, which is SOC 2 Type II audited and GDPR compliant, with EU or US hosting chosen at signup. See the trust center and Meta's WhatsApp Business terms. ### Can we move an existing WhatsApp number to Gleap? Yes, if the number is on the WhatsApp Business Platform or can be migrated to it. Numbers used in the WhatsApp Business app need to be moved to the Cloud API first; Meta's migration steps apply. Test receiving and sending on the connected number before you switch customers over. ### Which other channels share the inbox? The Gleap widget on web and mobile, email, Slack, Instagram, Facebook Messenger and Telegram. See the multichannel customer support platform for assignment, SLA policies (Pro), knowledge base and handoff across channels. ## WhatsApp in the same inbox as everything else. --- # AI Knowledge Base Software for Customer Support Source: https://www.gleap.ai/product/knowledge-base-software-to-scale-your-support Description: Gleap's AI knowledge base is the help center customers search and the source Kai Support answers from. Write once, publish in the widget and on your domain. ## The AI knowledge base for your product. Help center software Written once, answered everywhere. Gleap's knowledge base is the help center your customers search and the knowledge Kai Support answers from. Publish an article once and it is live on your help center, inside the widget and in Kai Support's answers, with the source cited. Your public help center ## One knowledge base. Help center, widget and Kai Support. Articles you publish reach the help center, the widget and Kai Support. Solved tickets come back as article updates for your review. Write it once Publish everywhere Keep it current - Write it once. - Published where customers look. - Solved tickets become updates. ## Built for maintenance. Staged changes, languages, and the searches that found nothing. ### Draft updates to published articles Edits to a published article autosave into a draft. The live version serves until you publish. ### Languages with AI translation Set the languages your help center supports. Translate an article with one action, review, publish. ### See what customers searched for Article views, top searches and searches without results tell you what to write next. ## Kai Support answers from your knowledge base. Published articles are Kai Support's first source. Kai Support reads your published articles and cites them in its answers. Add snippets, websites, files, Notion pages, YouTube videos and code repositories for the rest. ## Bring your existing articles. Intercom, Help Scout, Freshdesk or CSV. Import collections and articles from Intercom, Help Scout or Freshdesk. Or upload a CSV and map titles, content and collections. "We have way more time doing what we actually need to do." Patrick Lund, Web Developer at CRS, on moving the team's help center to Gleap. 100+ Help center collections created by CRS ### What is an AI knowledge base? An AI knowledge base is a help center whose articles are also the source an AI agent answers from. In Gleap, the same published article serves customers on the help center, inside the widget, and in Kai Support's answers, where the article is cited as a source. The team writes once and maintains one set of articles. ### What is knowledge base software? Knowledge base software lets a team write, organize, publish and maintain the information customers need. Gleap provides the authoring workspace (articles, collections, drafts, languages, version history) and the hosted help center customers search, next to the support inbox and the AI agent that uses the same content. ### How does Kai Support use the help center? Published help articles are a knowledge source Kai Support reads automatically. When Kai Support answers a customer in chat, email or the help center search, it cites the articles it used. You can add snippets, websites, files, Notion pages, YouTube videos, API data and code repositories as further sources. To offer these answers as an FAQ chatbot, add a Let Kai answer step to a workflow. See how Kai Support answers customer questions. ### Can Kai Support answer directly in the help center search? Yes. The help center settings include a Kai answers option that lets Kai Support answer questions directly in the help center search, with the source articles linked in the answer. The AI chatbar at the bottom of the help center is configured separately in the widget settings. ### How does the knowledge base stay up to date? With content suggestions turned on, Kai Support analyzes a conversation about 24 hours after a teammate closes it and proposes the snippet or help article update that was missing, with the ticket it came from and why it suggests it. In Review mode every suggestion waits for approval, and snippet suggestions can be edited before you approve them. The Autopilot setting applies only high-confidence snippet changes on its own, and you can switch it off. ### Can I edit a published article without changing the live version? Yes. Edits to a published article autosave into a staged draft while the live version keeps serving customers and Kai Support. Publish changes when you are ready, or discard the draft. Version history keeps earlier versions and conflict backups. ### Do the articles show up inside my app? Yes. Enable the help center in the Gleap widget and customers browse collections, search and read articles without leaving your product. Kai Support can link an article in a chat reply as well. See live chat for apps and websites. ### Can we use our own domain and branding? Yes. Configure logo, favicon, header colors, a top link and footer links. Serve the help center from your own domain with SSL; a custom help center domain is included on Team and up. See pricing. ### Does the knowledge base support multiple languages? Yes. Configure the languages your help center supports and keep a version of each article per language. The editor translates an article with AI into the missing languages and marks which ones are complete. Review each translation before publishing. ### Can I import articles from Intercom or another tool? Yes. Gleap imports help center collections and articles from Intercom, Help Scout and Freshdesk. You can also import a CSV by mapping titles, descriptions, HTML content and collections. Tickets and contacts can move over from Zendesk, Intercom, Freshdesk and HubSpot. Switching from one of them? Compare Gleap vs Intercom, Gleap vs Zendesk and Gleap vs Help Scout. ### What reporting does the knowledge base include? The article report shows article views over time, top searches, searches without results and the most viewed articles. Searches without results are the shortest list of what to write next. ### Can we keep some articles out of the AI or make them private? Yes. Tag an article internal to keep it out of customer-facing AI agents. Audience filters restrict who sees an article, and the help center can be password protected. The whole help center can be hidden from search engines in the SEO settings. ### Which plan includes the knowledge base? The knowledge base and custom help center domain are included from Team ($149 per month, billed annually). Kai Support is available on all plans at $0.29 per resolution. See pricing. ### How does the knowledge base fit into AI-native customer support? It is the knowledge layer: Kai Support answers from it, Kai Copilot suggests articles to link, solved tickets flow back as updates. Gleap's AI customer support platform keeps conversations, articles and agents in one workspace; the bigger picture is on self-driving development. ## One knowledge base. Answered by Kai Support, maintained with you. --- # No-Code Chatbot Builder & Support Workflows Source: https://www.gleap.ai/product/workflows-and-custom-chatbots Description: Build a no-code chatbot for support: buttons, data collection and Kai Support answering FAQs from your knowledge. Route the rest to your team. On every plan. ## Your no-code chatbot builder. Support automation A clear next step for customers. Collect the details you need, let Kai Support answer and route conversations with visual workflows your team controls. Your conversation workflow ## Make your support process visible. Start with a customer question. Collect the missing details and define the next action on a visual canvas. ## Build the conversation path. Start small. Add the steps you need. ### Choose the starting event Start on a conversation event. Set the channels and audience in the trigger editor. ### Answers from your knowledge Add Let Kai answer after collecting customer details. Configure escalation for unanswered questions. ### Route to your team Use an assignment action on the relevant branch. The ticket keeps its customer context. ## Build your next workflow. Book demos in your messenger. Ask for feedback after a ticket closes. Collect bug details before handing the conversation to your team. Demo booking Customer feedback survey Bug report collection ## Lywand reports 50% of customer inquiries resolved by AI. Lywand's AI support in Gleap was trained on its product documentation and connected to a knowledge base and ticketing workflow. Its customer story reports that AI handles about half of incoming inquiries, with teammates handling complex follow-ups. (Peter Müller, System Engineer & Head of Support, Lywand) ### What is a no-code chatbot builder? A no-code chatbot builder lets you connect messages, data collection and routing without writing the conversation logic in code. Gleap adds Kai Support for answers from your product knowledge, and routed tickets reach your team in the shared inbox. ### Can I build an FAQ chatbot with Gleap? Yes. Start a workflow on new conversations, add Buttons for your most common questions and a Let Kai answer step, and Kai Support answers frequently asked questions from your help center, snippets and files, with the sources listed. Questions it cannot answer go to your team through an Assign ticket step. Unlike a scripted FAQ bot, Kai Support writes each answer from the matching content, so newly published help articles are used without editing the flow. See Kai Support, the AI support agent. ### Do I need to write code? No. You build conversation workflows in the visual editor. Custom API actions and starting a workflow from your own application may need developer setup. The available action types are listed in the workflow action guide. ### What can start a workflow? Supported triggers include conversation start, ticket creation, reopening or closure, status changes, customer or agent comments, and no-response conditions. You can also start a workflow manually through the SDK. Set the channel, audience, and priority for the intended use case. ### Can multiple workflows use the same trigger? Yes, but overlapping published workflows can compete. For triggers that select one workflow, the highest priority wins; equal priorities can produce an unpredictable choice. Review the editor's conflict warnings and test the intended path. ### How do workflows differ from custom agents? A workflow follows the actions and conditions you define. A custom agent, on Team and up, uses instructions and configured tools for a task, and can also use an existing workflow as a tool. From Team, Kai Support itself can use tools your team adds, such as API calls and MCP servers. Choose based on the task, and keep access and consequential actions within your team's intended scope. ### Can a workflow call an API or send data to an integration? Yes. The editor includes custom API and integration actions. Configure the connection and inspect the result for your specific system. An available integration does not mean every action in that system is automatically enabled. See the integration directory. ### Does saving a workflow make it live? No. A workflow remains a draft until it is published. Run it in the messenger and inspect its execution before rollout. ### Can I test a workflow before publishing? Yes. Save and run the draft as a guest or selected contact, then inspect the execution timeline. The test creates a real conversation in your messenger, so use test data and check each branch. ### Who controls API access? Your team configures the endpoint, authentication and data used by a custom API action. Enable only the access the workflow needs and test the response before publishing. ### Which plan includes workflows? Workflows are available on every Gleap plan. A Let Kai answer step bills like Kai Support: $0.29 per resolution on every plan. Passing a conversation to Kai Resolve or a custom agent needs Team or higher. See Gleap pricing. ### How do workflows connect to self-driving development? A support workflow can collect the context that starts a broader product improvement. Self-driving development connects customer signals to investigation, reviewable changes and follow-up. ### Does a chatbot workflow automatically ship code? No. A chatbot workflow defines conversation actions. Kai Code handles coding sessions and reviewable pull requests as a separate part of the customer feedback loop. ## Build one workflow. Make the next conversation better. --- # In-App Bug Reporting Tool for Web and Mobile Source: https://www.gleap.ai/product/in-app-bug-reporting Description: In-app bug reporting for web and mobile apps: each report arrives with a marked screenshot, console and network logs and device data. Replay from Team. ## In-app bug reporting for web and mobile apps. Bug tracking software The evidence to fix it, captured automatically. Customers report a bug where it happens, and the Gleap SDK attaches the marked screenshot, session replay, console and network logs, device data and your custom data. From Team, Kai Resolve investigates new reports before they reach the inbox and turns confirmed bugs into coding tasks for your team. Report a bug in your app ## From bug report to shipped fix. Each report becomes a ticket your team can answer, assign and track. The investigation, the fix and the reply to the customer happen in that same ticket. Screenshot Session replay Logs - Mark the bug on a screenshot. - Replay the steps before the report. - Console and network logs, attached. ## What the SDK sends with the report. Configured once. Attached to the ticket. ### The report form Description, marked screenshot, optional screen recording. Fields and flows are yours to configure. ### Device and environment Browser, OS, screen size, SDK and app version, URL, session duration, language. Plus the custom data you attach. ### Masking and exclusions Password inputs are masked by default. Mask or block elements, exclude endpoints and headers, cap what is stored. ## Automatic investigation of new reports. From Team, Kai Resolve looks at new reports first. With the Analyze bug reports first setting on, Kai Resolve investigates each new report from the widget before a teammate sees it, using the logs, the click trail, the screenshot and your code. Reports arrive classified, with its finding and the files it read. ## Start a fix from the ticket. From Team, Kai Code opens the pull request. A teammate starts the coding task with Kai Code: code change, tests and a pull request linked to the ticket. Your engineers review and merge, and the customer hears back once the fix is live. ## Works where your product runs. One SDK per platform. The same report in Gleap. ### Web JavaScript SDK for websites and web apps, with session replay, console and network logs. ### iOS and Android Native SDKs with shake to report, screenshots, console and network logs, device data and screenshot-based replay. On Android, requests are logged with Gleap.logNetwork. ### React Native, Flutter, Capacitor Wrappers around the native SDKs. Same capture, same ticket, same inbox. ## "An essential part of our development process." (Mark Breuß, Founder, MARK.ONE) ### What is in-app bug reporting? In-app bug reporting lets a customer or tester report a bug from inside the product, on the screen where it happened. With Gleap, the report carries a marked screenshot, session replay, console and network logs, browser and device data and the custom data you attach, so your team can investigate without asking for steps to reproduce. ### What is bug reporting software? Bug reporting software collects bug reports from customers, testers or your own team together with the context engineers need to fix them: what happened, on which page, device and browser, and the technical data behind it. Gleap collects reports inside your web or mobile app, so each one arrives with a marked screenshot, console and network logs and device data, and can go on to Jira, Linear or GitHub. Compare options in the best bug reporting tools. ### What does a session replay bug report contain? A session replay bug report contains a recording of what the customer did before reporting: page changes, clicks, scrolling and input, replayed in the ticket with click markers on the timeline. The JavaScript SDK records the minutes before the report and keeps password inputs masked by default. The iOS and Android SDKs build a replay from periodic screenshots. ### Which technical data does the Gleap SDK capture? Browser and version, operating system, screen size and pixel ratio, current URL, language, SDK version, app build and release version, session duration and whether the device is mobile. Console logs (up to 500 entries), the last network requests with method, status, duration and payload, custom events from Gleap.trackEvent and the custom data you attach with Gleap.identify or Gleap.attachCustomData. ### How does the customer mark the bug? The widget's Report an issue form has a Mark the bug button. It opens a screenshot of the current page in an editor with a rectangle tool, a pen, a blur tool for private content, a color picker and undo. The customer marks the spot, presses Next and describes what went wrong. A Record screen option captures a short screen recording instead. ### Is personal data masked in replays and logs? Password inputs are masked by default in session replay. You can mask all inputs with Gleap.setReplayOptions, and mark elements with the rr-mask or rr-block classes. For network logs, a blacklist excludes endpoints and filters remove headers and payload keys. Console logs are capped at 500 entries and network logs at 30 requests. See the masking guide and Gleap trust. ### Is Gleap a bug reporting tool or bug tracking software? Both, for customer-reported bugs. Reports arrive as tickets on a bug board with type, status (Open, In progress, To test, Done), priority, assignee, tags and due date. Your team replies to the reporter from the same ticket, and integrations push the report to Jira, Linear, GitHub, Asana, ClickUp or Azure DevOps when engineering tracks issues there. ### Can we send bug reports from code, without the form? Yes. Gleap.sendSilentCrashReport sends a report with a description and a priority but no form. By default it attaches the logs and metadata and leaves out the screenshot, the replay and attachments; its third argument sets what is excluded. Use it for caught exceptions and failed requests. Gleap.trackEvent adds custom events to the timeline, and Gleap.preFillForm fills the form with what your app already knows. ### What happens after a bug report arrives? It lands in the inbox as a ticket your team can answer, assign and track. From Team, with the Analyze bug reports first setting on, Kai Resolve investigates each new report from the widget before it reaches the inbox: it reads the logs, the click trail, the screenshot and any screen recording and, when you allow it, your code read-only. The ticket arrives classified as answerable, confirmed bug, suspected bug, feature request, needs more info or inconclusive, with a confidence level and the files it read. Feature requests belong in your customer feedback software, where customers vote on them. ### Can a bug report become a pull request? Yes, on Team and up. A teammate starts the coding task with Kai Code: it plans the change, edits the code, runs the tests and opens a pull request linked to the ticket. Your engineers review and merge. Once a teammate confirms the fix is live, the customer who reported the bug hears back in the same conversation. That is how Gleap closes the loop. ### How does in-app bug reporting fit into self-driving development? It is the input. In self-driving development, a customer report becomes evidence, the evidence leads to a finding, a confirmed bug becomes a coding task and a pull request, and your team reviews what ships. Reports from the Gleap SDK carry the most evidence, because replay, logs and device data are captured automatically. ### Which platforms does Gleap support? Web through the JavaScript SDK, iOS and Android through native SDKs, and React Native, Flutter and Capacitor through wrappers around the native SDKs. Session replay with page changes is a web feature; the mobile SDKs capture screenshots, console and network logs, device data and a screenshot-based replay. On Android, network requests are logged with Gleap.logNetwork or the OkHttp interceptor. Shake to report is available on iOS and Android. ### Does it work in apps built with Lovable, Replit, v0 or Base44? Yes. Those apps run on the web, so the JavaScript SDK captures the same screenshot, replay, console and network logs. Kai Code can ask the platform's agent to install it, and from Team it asks the same agent for the fix. See Gleap for vibe-coded apps. ### How is this different from the website feedback tool? Same SDK, same report, a different job. The website feedback tool is for visual QA: reviewers, clients and customers mark layout, copy and design issues on a screenshot of the page. In-app bug reporting is for defects in a product: the replay, logs and device data matter, and on Team and up Kai Resolve investigates them with the logs, account data and your code. ### How does Gleap compare to Instabug, Marker.io, Usersnap or BugHerd? They all capture bug reports with screenshots and context. Gleap adds what happens next: reports land in the same inbox as your customer conversations, and on Team and up Kai Resolve investigates them with the logs, the click trail and your code, and confirmed bugs become pull requests through Kai Code. Switching from one of them? Compare Gleap vs Instabug, Gleap vs Marker.io, Gleap vs Usersnap, Gleap vs BugHerd and Gleap vs Userback. ### Is in-app bug reporting free? No, but every plan starts with a 7-day free trial. Starter is $29 per month billed annually ($35 monthly): in-app bug reporting on web and mobile with the marked screenshot, console and network logs, device data and custom data, for one seat and one project, plus live chat and Kai Support at no extra charge, with no ticket limit and the full ticket history. Team ($149 per month billed annually, $179 monthly) adds unlimited seats and projects, session replay, integrations such as Jira, Linear and GitHub, Kai Resolve and Kai Code; a Kai Resolve investigation is billed by the work it does, about $0.49 on average. See pricing. ## Bug reports with the evidence attached. Investigated and fixed with the Kai agents. --- # Session Replay Software for Bug Reports Source: https://www.gleap.ai/product/session-replay-software Description: Session replay attached to customer bug reports. See the clicks and page changes before the report, next to console and network logs. Passwords masked. ## Session replay software for customer bug reports. In-app bug reporting See what happened before the report. Gleap attaches a session replay to bug reports from your web app, next to the console and network logs; replays are in beta and included in Team. Session replay in a ticket ## Replay attached to the report. The SDK keeps the recent session in the browser and uploads it only when a customer sends a report. Your team watches the steps next to the logs instead of asking the customer to describe them. Reported in the widget Logs beside the replay Masked by default - The customer reports the bug. - Logs next to the replay. - Passwords masked by default. ## Where replay works. One setting per platform, in beta. ### Web apps The JavaScript SDK records page changes, clicks, scrolling and input with rrweb. ### iOS and Android App replays are built from periodic screenshots. Not yet recommended for production apps. ### React Native, Flutter, Capacitor Wrappers around the native SDKs. App replays follow the iOS and Android setting. ## The context behind the replay. Session and device data on every report. Browser, operating system, screen size, URL, SDK and app version, language and session duration arrive with the replay. Add the account or plan with custom data. ## Kai Resolve investigates new reports. From Team, before your team picks up the report. Kai Resolve can analyze new bug reports first. It works from the logs, the click trail, the screenshot and your code, read-only, and returns a finding. A teammate decides the next step. ## "An essential part of our development process." (Mark Breuß, Founder, MARK.ONE) ### What is session replay software? Session replay software records what a person does in a web or mobile app, such as clicks, scrolling, input and page changes, so a team can play it back later. Gleap uses session replay for customer reports: when a customer reports a bug from the widget, a replay of the session before the report is attached to the ticket with the screenshot, logs and device data. ### How does session replay work in Gleap? The JavaScript SDK records the page with rrweb and keeps a rolling buffer in the browser's memory, up to about the last 15 minutes and less on heavy pages. Route changes in a single-page app stay in the recording; a full page load starts a new one. When the customer opens a report form in the widget, the SDK takes that buffer and uploads it with the report. Without a report, the recording stays in the browser. Canvas elements and cross-origin iframes are not recorded by default. ### Which tickets include a replay? Reports sent through widget forms, such as bug reports, website feedback and your own custom forms, unless the form excludes replays. The default feature request form leaves them out. Chat conversations with Kai Support or your team carry the customer's data and logs but no replay, and silent crash reports sent from code exclude it by default. ### Is session replay turned on by default? No. Web replays and app replays are off for new projects. Turn them on under Project settings, Developer options, Replays. The dashboard marks replays as beta and recommends testing them in a staging environment first. App replays for iOS and Android are not yet recommended for production apps. ### Which platforms support session replay? Web apps through the JavaScript SDK, with a replay rebuilt from page changes. The iOS and Android SDKs build app replays from periodic screenshots; a high quality mode captures more frames and can affect app performance. React Native, Flutter and Capacitor apps run on the native SDKs, so their app replays follow the same setting. ### What does Gleap mask in a replay? Password inputs are masked by default. To mask every input, call Gleap.setReplayOptions({ maskAllInputs: true }) before the SDK initializes. Add the rr-mask class to mask an element's text and rr-block to replace an element with a placeholder of the same size. The replay options list every setting, and network logs have their own filters for keys and domains. App replays on iOS and Android are built from screenshots and have no masking options, so test them before you turn them on. ### Where does my team watch the replay? In the ticket. The Replay chip opens the player with play and pause, click markers on the timeline and 1x, 2x or 4x speed. A side panel lists console logs, clicks, network requests and events in step with the playhead, with filters for errors, warnings and network. A teammate can download a web replay as a standalone HTML file for someone without a Gleap seat. ### Does Gleap record every session like a product analytics tool? No. Gleap attaches replays to the reports customers send. It does not offer funnels, heatmaps or a library of every visit. Keep a product analytics tool where those are core requirements; Gleap covers the reported issue and the conversation around it. Compare Gleap and LogRocket or Gleap and Smartlook. ### Does session replay slow down my app? Recording runs in the browser and uploads only with a report. The dashboard notes that web replays can slow down submitting a report, and that the high quality mode for app replays can affect app performance. Test replays in a staging environment before you turn them on in production. ### How is session replay different from screen recording? Session replay runs in the background and covers the steps before the report. Screen recording is an option in the report form on the web: the customer shares their screen on purpose, for up to two minutes, with optional voice narration. Both arrive in the same ticket. ### What happens after a report arrives? The report arrives in Gleap's AI help desk as a ticket with the replay, logs and device data, and your team replies to the customer from the same ticket. From Team, Kai Resolve can analyze new bug reports first and return a finding with evidence. Confirmed bugs can go to Kai Code, which opens a pull request for your engineers to review and merge. ### Which plan includes session replay? Session replay is included from Team ($149 per month billed annually, $179 billed monthly), together with unlimited seats, Kai Resolve and Kai Code. Console logs and custom data come with bug reports on every plan. AI usage is billed separately. See pricing. ### How does Gleap compare to other bug reporting tools with replay? Jam, Marker.io and Userback also attach a session replay to bug reports. Gleap puts the report into the same shared inbox as your customer conversations, where Kai Support answers customers and your team replies. Compare the details for Jam, Marker.io and Userback. ## The replay with the report. The logs with the replay. --- # Website Feedback Tool for Visual QA & Reviews Source: https://www.gleap.ai/product/website-feedback-tool Description: A website feedback tool for visual QA. Reviewers and clients mark the issue on a screenshot of the page; the report arrives with URL, browser and logs. ## The website feedback tool for visual QA. Visual bug reporting Marked on the page. Fixed by your team. Reviewers, clients and customers mark the exact spot on a screenshot of the page and say what they expected. The report arrives in Gleap with the page URL, browser and screen size, session replay and console logs. Feedback on the page ## Feedback with the page attached. A marked screenshot says where. The description says what was expected. URL, browser, replay and logs say why, so your team fixes it instead of asking back. Mark the spot Describe it Page context - Mark the exact spot. - Say what was expected. - The page context travels with it. ## Replay the steps before the report. The same SDK as in-app bug reporting. A form that will not submit needs more than a screenshot. The web SDK records the session before the report and attaches console and network logs, so a visual review turns into a technical report when it has to. ## From review to shipped fix. Capture the evidence. From Team, Kai Resolve investigates and Kai Code prepares the fix. ### Logs beside the report Console errors, failed requests and custom events in the ticket's activity log. ### Automatic bug investigation Kai Resolve investigates new bug reports and attaches its finding with evidence. ### Code changes for confirmed bugs Kai Code opens a pull request linked to the ticket. Your engineers review and merge. ## "An essential part of our development process." (Mark Breuß, Founder, MARK.ONE) ### What is a website feedback tool? A website feedback tool lets reviewers, clients and customers report an issue while looking at the page. With Gleap, they mark the spot on a screenshot of the page, describe what they expected and send. The report arrives in your inbox with the page URL, browser, operating system, screen size, session replay and console logs. ### Is Gleap a visual feedback tool for websites? Yes. The Gleap widget opens a screenshot editor on the current page with a rectangle tool, a pen, a blur tool for private content and a color picker. The marked screenshot is attached to the report, so a clipped heading, a wrong image or an overlapping layout is shown, not described. ### Can clients and testers give feedback without developer tools or an extension? Yes. One script tag installs the Gleap widget on the site. Anyone who can open the page can report from it: no browser extension, no account, no developer tools. You configure the form, the fields it asks for and the languages it speaks. ### Can we collect feedback on a staging site? Yes. Install the same snippet on staging and share the URL with reviewers. Your staging site's own access control still applies. Gleap projects and tags keep staging feedback apart from production reports, and the same setup can move to the live site at launch. ### What context arrives with a website feedback report? The marked screenshot, the description, the page URL, browser and version, operating system, screen size and pixel ratio, language, SDK version and session duration. With the web SDK's session replay and console logs enabled, the recording and the last requests come too. Custom data you attach through the SDK, such as the account or campaign, is shown on the ticket. ### Is website feedback only for bugs? No. The same report carries a copy correction, a design detail, an unclear instruction or an idea. Your team decides the next step in the ticket: reply, assign, or link it to a request. Ideas that need votes and prioritization belong in your customer feedback software and on the public roadmap. ### How is this different from in-app bug reporting? Same SDK, same report, a different job. The website feedback tool is for visual QA on websites: layout, copy and design issues marked on the page. In-app bug reporting is for defects in a product, where session replay, console and network logs and device data carry the investigation. ### How is this different from a survey? Website feedback points at a specific spot on a specific page. A survey asks a question you choose, to an audience you choose. Use in-app surveys for structured answers such as NPS or onboarding feedback, and the feedback tool for the page itself. ### What happens after a report arrives? It lands in the Gleap inbox as a ticket with the screenshot and context. Your team replies to the reviewer, assigns it and sets a status. From Team, with the Analyze bug reports first setting on, Kai Resolve investigates new bug reports from the widget before they reach the inbox and attaches its finding with evidence. ### Does feedback become a code change automatically? No. A confirmed bug becomes a coding task that your team picks up. From Team, Kai Code plans the change, edits the code, runs the tests and opens a pull request that your engineers review and merge. Once a teammate confirms the fix is live, the reviewer hears back in the same conversation. That is how Gleap closes the loop. ### How does website feedback fit into self-driving development? It is one of the inputs. In self-driving development, a report from the page becomes evidence, a finding, a reviewed change and a shipped fix, with your team deciding at each step. Reports through the Gleap widget carry the context that makes the investigation possible. ### How does Gleap compare to Marker.io, BugHerd or Userback? They all collect visual website feedback with annotated screenshots. Gleap keeps the report in the same inbox as your customer conversations, adds session replay and console logs from the same SDK, and on Team and up continues into investigation and code with Kai Resolve and Kai Code. Switching from one of them? Compare Gleap vs Marker.io, Gleap vs BugHerd, Gleap vs Userback and Gleap vs Usersnap. ### Is the website feedback tool free? No, but every plan starts with a 7-day free trial. Starter is $29 per month billed annually ($35 monthly) for one seat and one project: the widget with the screenshot editor, in-app bug reporting, console logs and custom data, plus live chat and Kai Support at no extra charge. Reviewers and clients report without an account. Starter has no ticket limit and keeps the full ticket history. Team ($149 per month billed annually, $179 monthly) adds unlimited seats and projects, session replay, integrations such as Jira and Linear, Kai Resolve and Kai Code, with their AI usage billed by the work they do. See pricing. ## Website feedback, marked on the page. Fixed by your team, with the Kai agents. --- # Customer Feedback Software for SaaS Teams Source: https://www.gleap.ai/product/product-feedback-software Description: Customer feedback software that connects requests, votes and support conversations to your roadmap. Prioritize with Kai PM and review work built by Kai Code. ## Customer feedback software for SaaS teams. Product feedback management Feedback that ends in shipped work. Feature requests, votes and the support conversations behind them in one workspace. Your team decides, Kai Code builds approved work from Team, and the customers who asked hear when it ships. Your feedback portal ## One loop from request to release. A ticket becomes a request without retyping. From Team, Kai PM scores it and Kai Code builds what you approve, and your update reaches everyone who voted. Requests with context Duplicates caught Scored by Kai PM - Requests keep the customer attached. - Duplicates caught at intake. - Scored by Kai PM. Weighted by you. ## Where feedback comes from. Widget, surveys and the portal, one list. ### Votes in the widget Customers vote and subscribe without leaving your app. ### Surveys in context Ratings, NPS and open answers, asked at the moment that matters. ### A portal on your domain Requests, roadmap and changelog under your brand. ## Kai PM organizes incoming requests. From Team, under the rules you set. With the Let Kai decide setting on, the default for new projects, Kai PM accepts, merges or declines each new request under your rules and replies to the person who asked. Turn it off to review every request yourself. ## Approved requests become pull requests. From Team, Kai Code builds and your engineers review. Kai Code plans the change, edits the code, runs the tests and opens a pull request linked to the request. Your engineers review and merge. ## Keep customers informed after release. Release notes, the changelog and one more question. ### Subscribers get release updates Publish the changelog: subscribers are emailed and the pop-up shows in-app. ### Voters get the update An update posted in the request goes to everyone who voted. ### Collect feedback after release An NPS or rating survey after the release, read in one report. ## "This is an exceptionally good tool." Commonplace brought feature requests, support, its knowledge base and roadmap communication into Gleap, with Jira and HubSpot connected to the workflow. (Benjy Meyer, Chief Product & Technology Officer, Commonplace) ### What is customer feedback software? Customer feedback software collects what customers tell you, such as feature requests, votes, survey answers and bug reports, and connects it to decisions about what to build and updates about what shipped. Product feedback software is the same category with a focus on feature requests. In Gleap the requests, the public roadmap, release notes and surveys share a workspace with support tickets, so the reason behind a request stays attached to it. ### How is Gleap different from Canny, Productboard or Featurebase? Gleap combines product feedback with customer support and AI agents that act on the feedback. A request can start as a support ticket, and the customers who asked hear when it ships. From Team, Kai Resolve adds the customer's vote to the existing request and Kai Code builds approved work. Switching from one of them? Compare Gleap vs Canny, Gleap vs Productboard, Gleap vs Featurebase and Gleap vs FeedBear. ### Where do feature requests come from? From the widget, the feedback portal, support tickets and your team. Customers submit and vote in the widget or on the portal, teammates create a request from a ticket, and ideas can be added in the dashboard. ### How does a support ticket connect to a feature request? A teammate links the ticket to a request from the ticket sidebar, which adds the customer's vote. From Team, Kai Resolve does this for the tickets it investigates: when it concludes a ticket is a feature request, it adds the customer's vote to the matching request, or files a new request linked to the ticket. Voting and subscribing are the same action, so the subscriber list is the list of people who asked. ### Does Gleap detect duplicate feature requests? Yes. New requests are compared by meaning against the existing ones. A match is shown in the create dialog and in the widget before a second request is created, and the details can be added to the existing request instead. ### How do we prioritize feature requests? With votes, customer context and a Kai PM score. Kai PM weighs demand, revenue, strategic alignment and effort with the weights you set; your team moves a request to Planned. Kai PM is on Team and up. ### Is Kai PM part of product feedback software? Yes, as an optional AI agent on Team and up that works on top of the feedback tools. Kai PM scores requests against your goals, finds duplicates and helps prioritize the backlog. Requests, votes, the roadmap and release notes work without it. Read about AI feedback prioritization with Kai PM. ### Does a feature request become code automatically? No. Your team decides what moves. From Team, for approved work, Kai Code plans the change, writes the code, runs tests and opens a pull request linked to the request. Your engineers review and merge. ### How do customers learn that their request shipped? Three ways. An update your team posts in the request is emailed to everyone who voted, the roadmap shows it as Released, and a published changelog can email changelog subscribers and show an in-app pop-up. See release notes and changelogs. ### Can customers see our roadmap? Yes. The feedback portal shows a public roadmap with your lanes, Requested, Planned, In progress and Released by default, on your own domain with your logo. You choose which lanes are visible and whether search engines index the portal. See the public roadmap. ### Who can vote and comment on requests? You set who can upvote, submit, read and write comments, each separately. Guests enter an email address to vote, which also subscribes them to updates. ### Do surveys feed into product feedback? Yes. NPS, rating, choice and text questions run in the widget, on a hosted link or in an email, and identified answers are tied to the contact. Your team turns a pattern in the answers into a request. See in-app surveys. ### How does product feedback fit into closing the loop? It is the product decision step in closing the customer feedback loop: a report becomes a request, the request becomes a decision, the decision becomes a pull request, and the release becomes a customer update. The wider customer-to-code approach is described on self-driving development. ### Which plan includes product feedback? The feature roadmap, surveys, a custom portal domain, Kai Resolve, Kai Code and Kai PM are included from Team ($149 per month, billed annually). Kai PM is billed by the work it does. See pricing. ## Product feedback that ends in shipped work. --- # Product Roadmap Software and Feature Requests Source: https://www.gleap.ai/product/public-roadmap-feature-requests Description: Product roadmap software with feature requests, votes and release updates. Share progress with customers while your team decides what to build. ## Product roadmap software your customers can follow. Feature request tracking Customers vote. You decide. They see it ship. Requests with votes in the widget and on a portal under your domain, in lanes you name. Support tickets link to the request they belong to, and your update reaches every voter by email. The public roadmap ## A roadmap customers can follow. Votes and comments tell you what matters and why. Your lanes show what is planned, in progress and released, and your update reaches subscribers when it ships. Voting in the widget Request status updates Voters hear back - Votes in the widget and portal. - Updates reach subscribers. - Accept or decline, voters hear back. ## One portal, your brand. Requests, roadmap and changelog on your domain. ### Your domain and logo Custom domain, logo, favicon and navigation links. Indexing is your call. ### Draft release notes from requests Changelog drafts start from released requests and merged pull requests. ### Support tickets stay linked From Team, Kai Resolve adds the customer's vote to the matching request, which subscribes them. ## Prioritize before you build. Votes are evidence. From Team, Kai PM weighs the rest. Kai PM scores demand, revenue, strategic alignment and effort with your weights. Move a request to Planned when the score and the votes agree. ## Approved work goes to Kai Code. From Team, from Planned to pull request. Kai Code plans the change, edits the code, runs the tests and opens a pull request linked to the request. Your engineers review and merge, then your release update goes to the subscribers. ## "Gleap has everything in one place; that is the biggest benefit." Salesforge brought support, roadmap requests, product news and Slack collaboration into one workspace, with setup and migration done in under a day. (Pratham "Patrick" Mittal, Salesforge) ### What is product roadmap software? Product roadmap software shows what a product team plans to build next. Internal roadmap tools focus on strategy and timelines for your own team; a public roadmap shows customers which requests are planned, in progress and released, and lets them vote on what they need. Gleap's roadmap is the public kind and part of the feedback portal: customers vote in the widget or on the portal, your team moves requests through the lanes, and subscribers are told when the work ships. ### How does feature request management work in Gleap? Requests arrive from the widget, the portal, support tickets and your team. Each one carries votes, comments, tags, linked tickets and a score. New requests wait in Needs your review until your team accepts them, or, on Team and up, Kai PM decides under your rules. Your team moves them through the roadmap lanes and posts updates that go to the subscribers. ### Which roadmap columns does Gleap have? Requested, Planned, In progress and Released on the public board by default, with Ideas as the hidden intake list (shown as Needs your review in the dashboard) and a hidden Closed lane. You can rename lanes, add your own and hide the ones customers should not see; the roadmap shows the visible lanes in your order. ### Does the most-voted request win? No. Votes are one input. From Team, Kai PM scores each request on demand, revenue, strategic alignment and effort with your weights, next to the votes. Your team decides what moves to Planned. ### Who can vote and comment? You set who can upvote, submit, read and write comments, each separately. Guests enter an email address to vote. Voting subscribes the customer to updates on that request. ### How do customers find out when a request ships? An update posted in the request is emailed to everyone who voted, the roadmap moves the request to Released, and a published changelog reaches changelog subscribers by email and as an in-app pop-up. See release notes and changelogs. ### Can I put the roadmap on my own domain? Yes. The feedback portal runs on a custom domain with your logo, favicon and navigation links, and can be embedded in your site. You decide whether search engines index it; turning indexing off does not make a public link private. ### Do support tickets link to feature requests? Yes. A teammate links a ticket to a request from the ticket sidebar, which adds the customer's vote. From Team, Kai Resolve does this for tickets it investigates: when it concludes a ticket is a feature request, it adds the customer's vote to the matching request. ### Does Gleap prevent duplicate feature requests? Yes. A new request is compared by meaning against the existing ones. The widget shows similar requests before submitting, and the dashboard names the match in the create dialog with a button to open the existing request. ### Is Kai PM required for the roadmap? No. Requests, voting, comments, roadmap lanes and changelogs are platform tools. Kai PM is an AI agent on Team and up that scores requests, finds duplicates and helps prioritize your backlog. ### How does an approved request become code? Your team approves the work, then, on Team and up, Kai Code plans the change, writes the code, runs tests and opens a pull request linked to the request. Engineers review and merge. This is the build step of closing the loop from request to release. ### How is Gleap different from Canny or Productboard? Gleap keeps the roadmap next to customer support and the agents that act on the feedback: tickets link to requests, on Team and up Kai Code builds approved work, and your release update reaches the people who asked. Requests keep their customer context in Gleap's customer feedback software. Switching from one of them? Compare Gleap as a Canny alternative, as a Productboard alternative and as a Featurebase alternative. ### Which plan includes the public roadmap? The feature roadmap, a custom portal domain, Kai Resolve, Kai Code and Kai PM are included from Team ($149 per month, billed annually). See pricing. ## A roadmap your customers can follow. --- # Release Notes & Changelog Software Source: https://www.gleap.ai/product/release-notes-news-software Description: Changelog software for release notes: publish once, email subscribers, show an in-app pop-up and keep the entry in the widget and on your portal. ## Release notes and changelog software. Product updates Updates your customers actually see. Publish a changelog once. Subscribers get the email, users get the in-app pop-up, and the entry stays in the widget and on your portal. Drafts start from the pull requests you merged and the requests you released. Your public changelog ## Publish once. Reach four places. Email, pop-up, widget and portal from one publish. News uses the same editor for announcements that stay in-app. In-app pop-up Changelog in the widget Draft release notes - The pop-up inside your app. - The changelog in the widget. - Draft release notes from shipped changes. ## The people who asked hear first. Requesters, subscribers and the portal. ### Voters get release updates An update posted in a released request is emailed to everyone who voted. ### Support tickets stay linked A teammate, or Kai Resolve on Team and up, links a ticket to the request, so your update reaches that customer too. ### A changelog on your domain The portal shows the changelog next to requests and the roadmap, under your brand. ## Publish once. Email and pop-up from the same button. Turn on the subscriber email and the in-app pop-up, then publish. The entry goes out by email, appears in your app and stays in the widget and on your portal. ## From merged pull request to update. From Team, Kai Code opens it. You announce it. Kai Code opens the pull request, your engineers merge, and the changelog draft starts from that pull request. ## Collect feedback after release. One NPS or rating survey after the update. Trigger a survey by event or page after the release and read the score next to the answers. Identified responses are tied to the contact. ## Built for AI agents. Release notes your agent can draft. Through the Gleap MCP, an AI agent writes the changelog entry with a cover image, picks who sees it in the news feed and checks the reach. Drafts wait for your review before they go live. ## Gleap brought support, roadmap, news, and Slack into one place. "Gleap has everything in one place; that is the biggest benefit." (Pratham "Patrick" Mittal, Salesforge) ### What is changelog software? Changelog software publishes a dated history of product updates, fixes and improvements where customers can find it. Gleap keeps that history in the feedback portal on your domain and in the widget's News tab, emails subscribers when an entry is published, and can show it as an in-app pop-up. ### What is the difference between News and Changelogs in Gleap? Both use the same editor. A changelog is part of the public release history: it appears on the feedback portal, in the widget and in subscriber emails. News is an in-app announcement, a tip, an event or a company update, shown in the widget and as a pop-up without an entry on the portal. ### How do subscribers get release notes? Customers subscribe to the changelog on your feedback portal. With "Send email to subscribers" on, the first publish of a changelog emails them with your email template. The subscriber list is visible in the dashboard. ### Can I show a product update inside my app? Yes. Turn on the in-app pop-up for a changelog or news item and it appears bottom-right in your app with the cover image, title and preview. You choose the audience and page rules, and news can send a push notification as well. To point people at an entry, use an in-app banner or an info card. ### Can AI draft a release note? Yes. Suggest changelogs scans the merged pull requests of your connected repositories and the feature requests released since your last changelog, then proposes entries in your existing style. You refine them with presets like Shorter or Detail and create a draft; nothing is published until you publish it. ### Do release notes connect to feature requests and the roadmap? Yes. Released requests are a source for changelog suggestions, and an update posted in a released request is emailed to everyone who voted. The changelog sits next to the requests and the roadmap on the same portal. See the public roadmap and Gleap's customer feedback software. ### Will Gleap publish a changelog when a pull request is merged? No. A merged pull request seeds a draft; your team publishes it. Kai Code's customer follow-up is a separate step: by default it waits for a teammate to confirm the fix is live, or it uses a delay you set after the merge. See how the loop closes. ### Can customers react to or comment on a changelog? Yes. Reactions and comments on changelog entries are visible in the dashboard, with a Comments tab per entry and the most-reacted entries on the feedback portal overview. ### Can I pin or schedule an update? Yes. Pin a changelog or news item to the top of the list, set a future publish date so it goes live on schedule, and set a stop date for the in-app pop-up. ### Can I brand and translate release notes? Yes. Changelogs use your portal domain, logo and header design, the email uses your email template, and titles and content can be localized per language with AI translation in the editor. ### What can I measure? Views of news and changelog pop-ups over a date range, plus reactions and comments per entry. Survey responses after a release live in in-app surveys. ### Switching from Beamer, AnnounceKit or LaunchNotes? Gleap publishes the changelog on your portal, in the widget, by email and as an in-app pop-up, next to feature requests and support. Compare Gleap vs Beamer, Gleap vs AnnounceKit and Gleap vs LaunchNotes. ### Can AI agents write release notes and news? Yes. An agent connected to the Gleap MCP server drafts news and changelog entries with cover images in every language you publish, targets them by contact attributes and events, and checks how many people match. Agents that work in your code, such as Claude Code or Codex, can write the entry from what shipped. Drafts wait for your review. ### Which plan includes changelogs and news? Changelogs, news, the rest of outbound messaging and the custom portal domain are included from Team ($149 per month, billed annually). See pricing. ## Release notes your customers actually see. --- # In-App Surveys & NPS Survey Software Source: https://www.gleap.ai/product/customer-feedback-surveys-for-apps-websites Description: In-app surveys and NPS for SaaS. Ask customers in your product, measure responses and follow up with the contact behind each answer in Gleap. ## In-app surveys and NPS for your product. Customer survey software Asked while the experience is fresh. NPS, ratings, choices and open text in the widget, on a hosted link or in an email, triggered by event, page and audience. Read the score next to the answers and follow up with the contact behind each one. An NPS survey in the widget ## One question at the right moment. Pick the question type, choose who sees it and when, and read the score next to the answers. Identified responses stay tied to the contact. Question types Timing and audience Survey results - NPS, ratings, choices, text. - Triggered by event, page, audience. - The score next to the answers. ## From answer to action. Follow up, turn it into a request, tell them what changed. ### Follow up from the inbox Identified answers link to the contact. Reply from the same workspace. ### Turn survey feedback into requests Your team turns a repeated ask into one feature request that customers vote on. ### Tell them what changed A changelog reaches subscribers by email and as an in-app pop-up. ## Survey answers become product decisions. Requests, roadmap and release notes in the same workspace. Identified answers link to the contact. A repeated ask becomes a feature request your team creates, and your release update reaches everyone who voted. ## Built for AI agents. Ask for a survey. The agent handles the targeting. Through the Gleap MCP, an AI agent drafts the questions, targets them with your events and contact attributes, checks the reach and reads the answers. If an event is not tracked yet, it gets the tracking code for your SDK. ## "Everything is in the same place." Tridonic brought customer interactions, ticket routing, surveys, AI support and product guidance into Gleap and manages its customer communication from one dashboard. (Elif Kavas, Digital Customer Experience Platforms Specialist, Tridonic) ### What is an in-app survey? An in-app survey asks a question inside your product while the experience is fresh. In Gleap it runs in the widget as a small survey in the corner or a large survey, is triggered by an event, page or audience rule, and identified answers are tied to the contact. When people should point at a spot on the page instead, use the website feedback tool. ### Is Gleap NPS survey software? Yes. Net Promoter Score is a question type with three scales: classic 0 to 10, a 0 to 5 scale and an emoji scale. The report shows the score with promoters, passives and detractors and each response with its contact. ### Which question types are available? Net Promoter Score, numeric scale, smiley rating, single choice, multiple choice, priority selection, short text, long text and file upload. Questions and answer options can be localized per language. ### How do I choose who sees a survey and when? Trigger it with an event your product sends, a page rule or a session condition, narrow the audience with filters on contact data, and set how often it shows, from once to a repeat interval with start and stop dates. The audience preview shows who matches before it goes live. A one-off audience or a CSV upload sends it once to a fixed list of people. ### Can I share a survey outside my app? Yes. Share a survey by link, or create an email campaign for it from the survey's share options, so people can answer without opening the widget. The SDK can also open a survey from your own code. ### What is the difference between NPS and CSAT? NPS asks how likely someone is to recommend your product; CSAT asks how satisfied they were with one experience. In Gleap, NPS is a survey question type, a rating question covers CSAT for a moment like onboarding, and conversation ratings in the inbox cover support satisfaction. See the multichannel support platform. ### Can AI summarize the responses? Yes. The survey overview includes an AI summary of the responses as a starting point; the individual answers stay next to it so you can verify the reading. ### Can I export responses? Yes. Export the responses of a survey as CSV or JSON from the Responses tab, filtered by date range. ### How do I follow up with a respondent? Identified responses link to the contact, so a teammate opens the contact and replies from the inbox. A detractor's comment can become a support ticket and a repeated ask a feature request. See Gleap's customer feedback software. ### Do surveys feed the roadmap? Yes, when your team acts on them: a pattern in the answers becomes a feature request with votes and subscribers, moves through the public roadmap, and a changelog goes out when it ships. A low score alone does not approve or ship a change. ### Can AI agents create and target surveys? Yes. Connect Claude, ChatGPT, Codex, Cursor or another MCP client to the Gleap MCP server and the agent can draft surveys with their questions, target them by trigger, page, events and contact attributes, preview how many people match, and read responses and AI summaries. When the audience needs an event your app does not track yet, the agent gets the tracking code for your SDK instead of guessing. Drafts wait for your review, and the agent works with the role of the person who connected it. ### How do surveys fit into closing the loop? They are the follow-up measurement in closing the loop: after a fix or feature ships, a survey after the release tells you how it landed, and the answers feed the next request. The wider approach is described on self-driving development. ### Switching from SurveyMonkey or Typeform? Gleap fits when you want to ask inside your product and follow up in the same workspace as support. For long research questionnaires, a dedicated form tool can fit better. Compare Gleap vs SurveyMonkey, Gleap vs Typeform and Gleap vs GetFeedback. ### Which plan includes surveys? Surveys are included from Team ($149 per month, billed annually), together with outbound messaging. See pricing. ## Ask while the experience is fresh. --- # In-App Messaging for Web and Mobile Apps Source: https://www.gleap.ai/product/messaging Description: In-app messaging for web and mobile apps: send a chat message from a teammate to the right users at the right moment. Replies land in the Gleap inbox. ## In-app messaging for web and mobile. Customer engagement Sent in the moment. Answered in the inbox. Send a chat message from a teammate to a defined audience while they use your product. The reply opens a normal conversation in the Gleap inbox, with Kai Support and your team behind it. In-app message ## A message from a teammate. Trigger on page load or an event, once or on a schedule, on web, iOS and Android. Replies land in the inbox. Choose the audience Choose the button action Answer the replies - Choose who sees it. - Choose the button action. - Replies land in the inbox. ## Kai Support answers the follow-ups. Your message, the customer's questions. A message invites questions. Kai Support answers the routine ones from your help center and brings your team in when a reply needs a person. ## Built for AI agents. In-app messages your agent can set up. Through the Gleap MCP, an AI agent writes the message, picks the sender, and targets it by page, event and contact attribute. If the event it needs is not tracked yet, it gets the tracking code for your SDK. ## User engagement without per-seat limits. Partfox moved from per-seat tooling to Gleap, integrated custom data in 10 days, and now runs live chat, AI support, bug reporting, feature requests, tours, checklists and surveys on one platform. (Maic Fankhauser, Product Manager, Partfox) ### What is in-app messaging? In-app messaging is a chat message shown to a customer inside your website or app while they use it, sent from a named teammate to a defined audience at a defined moment. In Gleap the message appears above the widget launcher, and a reply opens a conversation in the inbox. ### Who sees an in-app message? The audience you define: all contacts, signed-in users or guests, filtered by attributes such as plan or signup date and by events your app sends. Page rules limit a message to parts of your web app. The editor shows how many contacts match. A one-off audience or a CSV upload of user IDs sends it once to a fixed list. ### When is the message shown? On page load, after a delay, or when a custom event fires. Frequency is once, once per period or every time, with an optional start and stop date. Preview it before it goes live. ### Does every in-app message create a conversation? No. The click action decides: "Open conversation" starts a chat with the sender, "Open messenger" only opens the widget. A conversation can also start a published workflow with Kai Support. ### Where do replies go? To the Gleap inbox, as a conversation that starts with your message and carries the customer's attributes and history. The reply runs your conversation workflow like any new chat and is routed by your normal rules, not automatically to the sender. Kai Support answers routine follow-ups; a teammate takes the rest. ### Does in-app messaging work in mobile apps? Yes. The iOS, Android, React Native and Flutter SDKs show the same chat message in the app. Page rules apply to web; on mobile you target by attributes and events, with an optional push notification. ### How is this different from push notifications, banners and news? An in-app chat message is a conversation starter from a person. Push notifications reach users outside the app, banners announce something on a page, news collects product updates in the widget, and email campaigns reach the customer's inbox. All are outbound messages in Gleap with the same audience rules. ### Can Kai Support answer replies to a message? Yes. When a reply is a question Kai Support can answer from your help center and sources, it does, labeled as AI. When the reply needs a person, Kai Support hands it to your team with the thread attached. ### Which plan includes in-app messaging? Outbound messaging, including in-app chat messages, is included from Team ($149 per month, billed annually), with unlimited seats. Starter includes live chat and Kai Support without outbound. See pricing. ### Is customer data safe with in-app messages? Audience rules run on the attributes and events you send to Gleap. Gleap is SOC 2 Type II audited and GDPR compliant, with EU or US hosting chosen at signup. See the trust center. ### Can AI agents create in-app messages? Yes. Connect Claude, ChatGPT, Codex, Cursor or another MCP client to the Gleap MCP server and the agent can draft chat messages, choose the teammate they come from, target them by page, trigger, events and contact attributes, and check how many people match. One-off messages need the recipient count you approved. Drafts wait for your review. ### How does in-app messaging fit into the support platform? It is the outbound side of Gleap's AI customer support platform. The same widget carries live chat, help center and bug reporting, and the same inbox answers what comes back, including replies to WhatsApp messages. ## A message inside the product. The reply in your inbox. --- # Product Tours Software for Web Apps Source: https://www.gleap.ai/product/product-tours Description: Product tours for SaaS onboarding. Guide users through your app with targeted steps, highlights and videos. Build and measure tours in Gleap. ## Product tours for apps and websites. Interactive walkthroughs Users learn the feature in place. Build the tour in a visual editor on your live app. Steps advance on Next, an element click or an input. Trigger it by event, page and audience, or let Kai Support offer it when a customer asks. A tour step in your app ## Show the feature where it lives. Pick the element, write the step, choose how it advances. The tour runs on your interface, not on screenshots. ## How a tour is built. Steps, triggers, a hand-off to chat. ### Three step types Message, pointer and video pointer. Each advances on Next, an element click or an input. ### Triggered by behavior Event, page rules and audience decide who sees it. Send once or every time the rules match. ### Kai Support offers the tour Enable Kai Support suggestions on a tour with a start page. When a customer asks for it, Kai Support replies with a button that starts it. ## A checklist step starts the tour. Progress stays visible in the widget. Each onboarding task can launch a tour, a help article or a conversation. The checklist tracks what the user completed. ## When the tour is not enough. The question goes to Kai Support, in the same widget. Kai Support answers from your knowledge base and can offer the right tour. From Team, hard questions go to Kai Resolve with the logs and click trail attached. ## Built for AI agents. Tours your agent can draft. Through the Gleap MCP, an AI agent drafts the steps on elements it knows from your code, targets the tour by page and audience, and checks the reach. Check the steps in the tour builder before you publish. ## Tours, checklists and support in one place. (Maic Fankhauser, Product Manager, Partfox) ### What is product tours software? Product tours software lets you build guided walkthroughs that run on top of your own interface. In Gleap, a tour is a sequence of steps anchored to elements of your web app: message steps, pointer steps and video pointer steps. You build it in a visual editor with the Gleap SDK installed, and it runs for the users you target. ### Which step types does a Gleap product tour support? Three: message, pointer and video pointer. A message step is a centered card, a pointer step is anchored to an element, and a video pointer plays a short clip beside it. Each step advances on Next, on a click of the target element, or on an input, and you can show a Back button and let users dismiss the tour. ### When does a product tour start? A tour starts by rule, by link, by code or from a Kai Support suggestion. Rules combine an event trigger, page rules and audience conditions with a frequency: send once, or every time the rules match. You can also start a tour from a URL parameter, from the SDK, from a checklist step, a banner or an info card button. ### Can Kai Support suggest a product tour? Yes. Enable Kai Support suggestions on a tour and write a short description of what it shows. When a customer asks a matching question in the widget, Kai Support offers the tour with a button, and the tour starts from its configured start page. Your team authors the steps and keeps them current. ### What is a co-browse tour? A co-browse tour guides the user screen by screen with authored actions. It points at elements, clicks them or types a prepared value, waits for the user's own input where needed, and can read each step aloud with a synthetic voice. It is a prepared walkthrough your team builds, not remote control of the user's session. ### Do we need a developer to build product tours? Only once. A developer installs the Gleap JavaScript SDK; after that, your team selects elements and writes steps in the visual editor. Engineering helps with stable anchors: the SDK supports data-gleap-tour attributes so a step survives markup changes. See the product tour documentation. ### Does the tour editor need access to our code? No. The editor opens your website with the SDK installed and stores CSS selectors or data-gleap-tour anchors. Nothing is written to your code base, and tours are served to users by the SDK at runtime. ### Do product tours work in native mobile apps? No. Product tours run in the JavaScript SDK on websites and web apps. Native iOS, Android, React Native and Flutter apps use the other Gleap engagement formats, such as in-app banners, info cards, checklists, push notifications, news and surveys. Talk to us if you need guidance in a native app. ### What can we measure? Gleap shows tours sent and tours completed per tour. Combine those with the product event you want users to reach and with the questions arriving in support to judge whether the tour did its job. ### How are product tours different from tooltips, checklists and info cards? A tour is a sequence of steps on the interface. A tooltip explains one element on hover. A checklist is a list of tasks with actions and progress. An info card is a modal with media and a button. All four share customer records and audience targeting, with delivery controls that depend on the format, audiences and customer records in Gleap. ### Can AI agents create product tours? Yes, as drafts. An agent connected to the Gleap MCP server writes tour steps on CSS selectors it knows, for example from your code, and targets the tour by page, events and contact attributes. Open the draft in the tour builder to check every step on your live app before you publish. ### How do tours fit the rest of the Gleap platform? They share the customer record with support. A user who gets stuck asks Kai Support in the same widget, and a bug found mid-tour becomes a ticket with session replay attached. See how the platform shares context and how Gleap closes the loop from report to shipped fix. ### Switching from Userpilot, Appcues or Pendo? Gleap fits when tours should sit next to support, feedback and the chat in one widget, on one customer record. Teams that need deep product analytics or an enterprise adoption platform may keep a dedicated tool. Compare Gleap vs Userpilot, Gleap vs Appcues, Gleap vs Pendo and Gleap vs WalkMe. ### Which plan includes product tours? Product tours are part of outbound messaging, included from Team ($149 per month, billed annually), with unlimited seats. See pricing for plan details. ## Product tours that show the way in your app. --- # Onboarding Checklists for Apps and SaaS Source: https://www.gleap.ai/product/in-product-checklists Description: Onboarding checklists for your app. Tasks with actions, progress in the widget, automatic completion on events, and a success screen. Built in Gleap, no code. ## Onboarding checklists for your app. User onboarding software New users reach the first result. Write the tasks, give each one an action and a completion rule. The checklist shows progress in the widget, as a popup or embedded in your app, and ends with a success screen. A checklist in the widget ## A path to the first result. Create a project, connect a data source, invite a teammate. Each task opens the right place and checks itself off when the event arrives. ## Give every task a next step. Choose what opens and how completion is tracked. ### Tasks with an action Title, description, estimated time and a button: open a URL, a help article, a tour, a conversation or a custom action. ### Completion, manual or automatic Let users mark a task done, or resolve it when a tracked event fires. The success screen closes it, confetti optional. ### Who gets which checklist Target each checklist with events and audience rules. ## A step starts a tour. Show how, then check it off. Set a product tour as the task's action. The tour opens from its start page and walks the user through the screen. The task resolves on the event you track. ## Stuck users ask Kai Support. Same widget, same customer record. A question during onboarding goes to Kai Support, which answers from your knowledge base and brings the team in when needed. From Team, Kai Resolve investigates the technical ones with the logs and click trail attached. ## Built for AI agents. Checklists your agent can set up. Through the Gleap MCP, an AI agent writes the steps, completes them on your tracked events and targets the checklist by audience. If an event is missing, it gets the tracking code for your SDK. ## Onboarding without per-seat budgeting. (Maic Fankhauser, Product Manager, Partfox) ### What is an onboarding checklist? An onboarding checklist is a short list of tasks shown inside your app that leads a new user to a first result. In Gleap, each task has a title, a description, an estimated time, an action button and a completion rule. The widget shows the checklist card with progress and the next step, and a success screen when all tasks are done. ### What can a checklist task do? Its button can open a URL, a help article, a news item, a conversation workflow, a feedback form, a product tour, another checklist or a custom action your app implements. The description supports rich text with images and video. ### How does a task get marked complete? Manually, automatically, or both. Manual completion shows a Mark as done control. Automatic completion resolves the task when a tracked event fires for that person, for example project_created sent through the SDK. Changing a task's completion rule re-checks the checklists still in progress; tasks people already finished stay done. ### Where does the checklist show? Three places. As a classic popup, inside the Gleap widget under Tasks, or embedded in your app as the gleap-checklist web component, with options for a floating bubble, progress bar and dark mode. You can also start a checklist from code, a banner, an info card or a shared key. The iOS and Android SDKs show checklists as well. ### Can different users get different checklists? Yes. Each checklist has an event trigger and audience rules. Give admins and members different paths, or trigger a second checklist when the first is complete. ### What can we measure? Checklists sent and completed, plus a funnel of how many people reached each step. The funnel is the signal to rewrite an unclear task or move a step that blocks people. ### Do we need a developer? Only for setup. A developer installs the Gleap SDK and sends the events that complete tasks automatically; after that, your team writes and reorders tasks in the editor. See the checklist guide. ### Does completion send an email or survey automatically? No. Completion is tracked per person, and you decide what follows. Use the tracked events to trigger an email or a survey from the same audience rules. ### How are checklists different from tours, tooltips and info cards? A checklist is a list of tasks with actions and progress. A tour is a sequence of steps on the interface. A tooltip explains one element on hover. An info card is a modal with media and a button. A checklist task can start a tour or another checklist; tooltips and info cards follow their own targeting. ### What happens when a user gets stuck? They ask in the same widget. Kai Support answers from your knowledge base and brings your team in when needed. A technical problem becomes a ticket, which Kai Resolve investigates from Team. That is how onboarding feedback flows back into the product: see how Gleap closes the loop. ### Switching from UserGuiding or Product Fruits? Gleap fits when onboarding checklists should live in the same widget as tours, chat and feedback, on one customer record. Compare Gleap vs UserGuiding, Gleap vs Product Fruits and Gleap vs Userpilot. ### Can AI agents create checklists? Yes. Through the Gleap MCP server, an agent drafts checklists with their steps and buttons, sets steps to complete when one of your tracked events arrives, targets the checklist by events and contact attributes, and checks the reach. If a step needs an event your app does not send yet, the agent gets the tracking code for your SDK. Drafts wait for your review. ### Which plan includes checklists? Checklists are part of outbound messaging, included from Team ($149 per month, billed annually), with unlimited seats. See pricing for plan details. ## Five tasks to the first result. --- # Tooltip Software for Web Apps, No Code Source: https://www.gleap.ai/product/tooltips Description: Tooltip software for web apps. Add in-app tooltips in a visual editor: hover hotspots or hints on the element, page rules and audience targeting, no code. ## In-app tooltips without code. Contextual help Explain any element in place. Pick the element in the visual editor, write the hint, choose a pulsing hotspot or a hint on hover. Page rules and audience decide where it shows. A tooltip in your app ## One hint, on the exact control. A tooltip answers the small question before it reaches support. It links to the help article when more is needed. ## Built in the visual editor. Mode, target, pages, audience. ### Hotspot or hover A pulsing hotspot with your icon and color, or the hint on the element itself when the user hovers. ### Anchored to a selector A CSS selector or a data-gleap-tour anchor, page rules and audience conditions. Group tooltips per screen. ### Kai Support answers follow-up questions What a hint cannot cover, Kai Support answers from your knowledge base in the same widget, or offers a tour. ## Need a sequence? Use a tour. Tooltips explain one thing. Tours walk through several. A product tour anchors steps to your interface and advances on Next, a click or an input. Use the visual editor and shared audience targeting; tours also support event triggers. ## Manage campaigns in one place. Tooltips next to tours, checklists, banners and emails. Manage formats in one outreach list with their own targeting controls. Publish, pause and review them together. ## Built for AI agents. Tooltips your agent can draft. Through the Gleap MCP, an AI agent places tooltips on elements from your code and limits them to the right pages and people. If the event it needs is not tracked yet, it gets the tracking code for your SDK. ## Tickets, tours and tooltips in one dashboard. Tridonic runs tickets, surveys, AI support, product tours and tooltips from one Gleap dashboard instead of switching between separate tools. (Elif Kavas, Digital Customer Experience Platforms Specialist, Tridonic) ### What is tooltip software? Tooltip software adds contextual hints to elements of your web app without changing its code. In Gleap, a tooltip is attached to an element through a selector, shows as a hotspot or on hover, and follows page rules and audience conditions. You place it in a visual editor with the SDK installed. ### How does a Gleap tooltip appear to the user? In one of two modes. Hover hotspot adds a small pulsing marker beside the element, with your icon, color and position; the hint opens when the user hovers it. Hover element shows the hint when the user hovers the element itself, with no marker. The tooltip is a white card with an arrow, and it can contain text, links, images and video. ### Do we need a developer to add tooltips? Only once. A developer installs the Gleap JavaScript SDK; after that, your team opens the visual editor on your site, picks the element and writes the hint. For markup that changes often, add a data-gleap-tour attribute so the anchor stays stable. See the tooltip setup guide. ### Can we choose which pages and users see a tooltip? Yes. Each tooltip group has page rules and audience conditions built from contact attributes, tags and events. Without page rules, matching elements on other pages also receive the tooltip, so set both the selector and the pages. ### Are tooltips triggered by events or a frequency? No. Tooltips use page and audience matching and appear whenever the element is on screen for a matching user. Use a product tour or an info card when a message should appear once after an event. ### Does a tooltip editor need access to our code? No. The editor runs on your live site through the SDK and stores selectors, content and rules in Gleap. Nothing is written to your repository, and the SDK renders tooltips at runtime. ### Do tooltips work in native mobile apps? No. Tooltips are a JavaScript SDK feature for websites and web apps, built on hover and DOM selectors. In native iOS and Android apps use in-app banners, info cards, checklists, news, surveys and push notifications instead. ### What happens when we redesign a page? Review the selector, position and page rules after the change. A selector that no longer matches cannot anchor the hint, which is why data-gleap-tour attributes are the safer anchor. ### How are tooltips different from tours, checklists and info cards? A tooltip explains one element on hover. A tour walks through a sequence of steps. A checklist lists tasks with actions and progress. An info card is a modal with media and a button. They share audience rules and customer records, and tooltips and tours share the visual editor. ### What happens when a tooltip is not enough? The user asks in the same widget. Kai Support answers from your knowledge base, can offer a tour, and brings your team in when needed. A report of a broken control becomes a ticket with session replay, which is how Gleap closes the loop. ### Switching from Chameleon or UserGuiding? Gleap fits when tooltips should live in the same widget as tours, support and feedback, on one customer record. Compare Gleap vs Chameleon, Gleap vs UserGuiding and Gleap vs Whatfix. ### Can AI agents create tooltips? Yes, as drafts. An agent connected to the Gleap MCP server places tooltips on CSS selectors it knows, for example from your code, and limits them to pages and people with page rules and audience rules. When the audience needs an event your app does not track yet, the agent gets the tracking code for your SDK. Check the draft in the tooltip builder before you publish. ### Which plan includes tooltips? Tooltips are part of outbound messaging, included from Team ($149 per month, billed annually), with unlimited seats. See pricing for plan details. ## The right hint, right on the element. --- # In-App Banners for Product Updates Source: https://www.gleap.ai/product/in-app-banners Description: In-app banners for product updates, incidents and nudges. Inline or floating, your color, one action, a dismiss button, targeted by event and audience. ## In-app banners for product updates. Product announcements The notice, where users already work. One line, one action. Inline banners sit in the page flow, floating banners overlay it. Set the color, show the sender, allow dismissal, and target by event, page and audience. A banner in your app ## One message. One next step. A feature shipped, a service is down tonight, a setup is unfinished. The banner says it in a line and links to the place to act. ## Style, action, audience. Everything a banner needs, nothing more. ### Inline or floating Inline pushes the page down. Floating overlays it with a shadow. Pick the color, alignment and whether the sender shows. ### One action Open a link, a help article, a news item, a checklist, a tour, a survey, a form or a conversation. ### Audience, trigger, frequency An event or property trigger, audience rules and page rules decide who sees it. Send once or every time. ## More to say? Use an info card. A modal with media, steps and a button. When the change needs a picture and a paragraph, an info card gives it room. Same triggers, same audience rules, same list. ## Manage campaigns in one place. Banners next to emails, checklists and push. ## Built for AI agents. Banners your agent can set up. Through the Gleap MCP, an AI agent writes the banner, sets its button and color, and targets it by event, page and contact attribute. It checks the reach first, and the draft waits for your review. ## Engagement without per-seat budgeting. (Maic Fankhauser, Product Manager, Partfox) ### What is an in-app banner? An in-app banner is a one-line notice shown inside your app or website with an optional action button. Gleap renders it inline, in the page flow, or floating over the interface, in your color, with an optional sender avatar and a dismiss button. Use it for a launch, an incident or a nudge. ### How are inline and floating banners different? Inline banners become part of the page: the SDK moves the page down by the banner's height so nothing is covered. Floating banners overlay the page with rounded corners and a shadow. Pick inline for notices that should stay, floating for a short interruption. ### What can the banner's button do? Open a link, a help article, a news item, a checklist, a product tour, a survey, a feedback form, a conversation workflow or a custom action your app implements. The banner closes after the action. ### Can users dismiss a banner? Yes, when you enable the dismiss button. You also choose the text alignment, the UI color with automatic text contrast, whether the sender shows, and custom CSS if the default style does not fit. ### Who sees a banner and how often? An event or property trigger starts delivery, audience rules from contact attributes, tags and events narrow it, and page rules limit where it appears. The frequency is once or every time the rules match, with optional start and stop dates. A one-off audience or a CSV upload of user IDs shows it to a fixed list of people the next time they open your app. ### Do we need engineering work to publish a banner? Only once. A developer installs the Gleap SDK on the web, iOS or Android; after that, your team writes, previews and publishes banners in Gleap. The banner guide lists the SDK version required. ### Do banners work in native mobile apps? Yes. The iOS and Android SDKs show banners as well as the JavaScript SDK. Page rules apply on the web; in native apps, target by audience and events. To reach people outside the app, use push notifications. ### Can a banner serve as a release history? No, and it should not. Publish news and release notes for the record, then use a banner to point the right audience at the entry. ### How are banners different from info cards and tours? A banner is a line with one action that stays visible. An info card is a modal with media, steps and a button. A tour walks the user through steps on the interface. All share customer records and audience targeting, with delivery controls that depend on the format, audiences and customer records. ### Can AI agents create banners? Yes. Through the Gleap MCP server, an agent drafts banners with their style, color and button action, targets them by trigger, page, events and contact attributes, sets start and stop dates and checks how many people match. If the audience needs an event your app does not track yet, the agent gets the tracking code for your SDK. Drafts wait for your review. ### Where do banners fit in the Gleap platform? They are one format in the outreach list next to emails, push, in-app messages, checklists and tours, and they share the customer record with support. Questions after a banner go to Kai Support in the widget, and a report becomes a ticket with session replay. See the platform and how Gleap closes the loop. ### Which plan includes banners? Banners are part of outbound messaging, included from Team ($149 per month, billed annually), with unlimited seats. See pricing for plan details. ## The update, in the product, with the next step. --- # In-App Info Cards and Modals for Launches Source: https://www.gleap.ai/product/info-cards Description: In-app info cards for feature launches and onboarding. Add text, images, video and actions, then target the right audience in Gleap. ## In-app info cards for feature launches. Feature announcements Image, text and a next step. An info card is a modal with one or more steps, each with a title, text, an image or video and a button that opens a tour, a help article, a checklist or a link. Trigger it by event and audience. An info card in your app ## Room for the introduction. Some changes need a picture and two sentences. An info card gives them a focused moment, then hands over to the feature. ## Steps, media, a button. Built in the editor, previewed live. ### Steps you can reorder Each step is one page with its own media and text. Set the Next and Done labels and whether users can close early. ### Choose the button action Open a link, a help article, a news item, a checklist, a tour, a conversation or a custom action. ### Shown to the right people Choose an event trigger, audience rules and frequency. Views are counted per card. ## A compact notice? Use a banner. Inline or floating, one line and one action. A banner stays visible while the user works. Use it for a launch line, an incident notice or a nudge, and link to the release note for the details. ## Manage campaigns in one place. Info cards next to tours, checklists, banners and emails. ## Built for AI agents. Info cards your agent can set up. Through the Gleap MCP, an AI agent writes the cards with images and buttons, targets them by event and contact attribute, and checks the reach. The draft waits for your review. ## Everything is in the same place. (Elif Kavas, Digital Customer Experience Platforms Specialist, Tridonic) ### What are in-app info cards? Info cards are in-app modals with one or more steps, used to introduce a feature, welcome a user or explain a change. Each step has a title, rich text, an optional image or video and a button with an action. Gleap calls them info cards in the dashboard; the documentation also uses the term modals. ### Can an info card have several steps? Yes. Add steps in the editor and drag to reorder. Each step is one page of the modal with its own media and text. You set the Next button text, the Done button text and whether a close button appears before the last step. ### What can the button open? A URL, a help article, a news item, a checklist, a product tour, a conversation workflow, a feedback form or a custom action that your app implements. You can also close the widget when the action runs. ### Can we control who sees a card and when? Yes. An info card supports an event trigger with optional delay, audience conditions from contact attributes, tags and events, page rules, and a frequency of once or every time. A one-off audience or a CSV upload of user IDs shows it to a fixed list of people the next time they open your app. See the event-based messaging guide. ### What can we measure? The card's detail view counts views. Pair it with the product event you want users to reach and with feedback from the widget to judge whether the introduction helped. ### Does the card need a developer? Only for the one-time SDK install. Info cards are delivered through the Gleap SDK, and your team edits and publishes them in Gleap. Custom actions and tracked events need engineering work. ### Do info cards work in native mobile apps? Yes. The iOS and Android SDKs show info cards as well as the JavaScript SDK. To reach people outside the app, use push notifications. ### When should we use an info card instead of a banner or a tour? Use an info card when the change needs a picture and a paragraph. Use a banner for a one-line notice that stays visible while the user works. Use a tour when the user should follow steps on the interface itself, and a tooltip to explain one control. ### Can AI agents create info cards? Yes. An agent connected to the Gleap MCP server drafts info cards with titles, text, images and buttons, targets them by trigger, page, events and contact attributes, and previews how many people match. When an event it needs is not tracked yet, it gets the tracking code for your SDK. Drafts wait for your review. ### How do info cards fit the Gleap platform? They share the customer record and the widget with support. A question after the card goes to Kai Support, and a report of something broken becomes a ticket with session replay. See how the platform shares context and how Gleap closes the loop. ### Which plan includes info cards? Info cards are part of outbound messaging, included from Team ($149 per month, billed annually), with unlimited seats. See pricing for plan details. ## The introduction the feature deserves. --- # Push Notification Software for Mobile Apps Source: https://www.gleap.ai/product/push-notifications Description: Push notification software for iOS and Android apps. Campaigns by event or one-off audience through Firebase Cloud Messaging, plus support replies as push. ## Push notifications for mobile apps. Mobile engagement A timely nudge, with the reply in the app. Send a campaign to a one-off audience or on an event through Firebase Cloud Messaging. Support replies reach the phone the same way, and the customer lands in the conversation. On the customer's phone ## Short, timed, and worth the tap. Title, message, audience. The detail stays in the app, where the customer can act on it or reply. ## Set up and target push notifications. Setup, audience, trigger. ### Firebase Cloud Messaging Upload the service account key from your Firebase project. Your app subscribes each device to the user's Gleap push topic. ### One-off or dynamic audience Send once to the people who match now, or keep sending to new matches. Rules use attributes, tags and events. ### Sent on an event A dynamic push waits for its trigger, an event or a property change, with an optional delay and a frequency. ## Notify customers about support replies. The phone buzzes, the conversation opens. When a teammate or Kai Support answers a ticket, the customer's phone gets New comment from Lukas. Tapping it opens the conversation in your app, with the whole history. ## Send push notifications for news. Publish the release note, notify the audience. A news item can send a push to its audience when it goes live. Everything sits in one outreach list with emails, banners and checklists. ## Built for AI agents. Push campaigns your agent can set up. Through the Gleap MCP, an AI agent writes the push, sets the trigger and audience from your events and contact attributes, and checks the reach. A one-off push never goes to every contact. ## Feedback and support for 75,000+ users. "We've switched from UserSnap to Gleap due to its superior features, using it to support various platforms and 75,000+ users." (Gaylan Greenawalt, PM, Airspeed) ### What is push notification software? Push notification software sends short messages to a customer's device through the platform's push service. In Gleap, push campaigns are written in the outreach editor with a title and message, targeted with the same audience rules as email, and delivered to iOS and Android apps and to browsers through Firebase Cloud Messaging. ### What do we need before sending push notifications? A Firebase project and its service account key uploaded in Gleap's push settings, plus the Gleap SDK in your app. The SDK gives your app a push topic for each identified user, your app subscribes the device to it with Firebase, and the operating system or browser asks the user for notification permission. See the push setup documentation. ### Does Gleap send web push to browsers? Yes, through Firebase Cloud Messaging. Add Firebase to your site; the JavaScript SDK reports the user's push topic and your server subscribes the browser to it. See the web push setup. Native iOS and Android apps, including React Native, Flutter, Capacitor and Cordova builds, use the same connection. While people are in the product, banners, info cards and in-app messages reach them in the widget. ### When is a push notification sent? Either once to a one-off audience, everyone who matches the rules right now, or dynamically, each time a person matches after an event or property trigger, with an optional delay and a frequency. News items can also send a push when they go live. ### Do support replies trigger a push? Yes. When a teammate or Kai Support replies to a conversation, the customer's device receives a notification such as New comment from Lukas, and tapping it opens the conversation in your app. This uses the same Firebase connection as campaigns. ### Can we target a notification to a segment? Yes. Audience rules combine contact attributes, tags and events, and the audience preview shows how many people match. Audience membership does not replace device registration and permission, both of which are needed for delivery. ### Can we write push messages in several languages? Yes. Title and message have a version per project language, with translation assistance in the editor. Keep the message short: most devices truncate after a few lines. ### Are push notifications guaranteed to arrive? No. Delivery depends on Firebase, the device, connectivity and the user's notification settings. Use email or the in-app conversation as well when a message is critical. ### How is push different from email and in-app messages? Push reaches people who are away from the app, on the device. Email carries the longer message and the newsletter. In-app messages, banners and info cards reach people while they use the product. All share one outreach list and one customer record. ### Can AI agents create push notifications? Yes. Through the Gleap MCP server, an agent drafts push notifications, targets them by trigger, events and contact attributes, previews the recipients and publishes once you approve. A one-off push needs the recipient count you approved and is never sent to every contact. If the event it needs is not tracked yet, the agent gets the tracking code for your app. ### How does push fit the Gleap platform? Push is one channel of the same conversation. A reply on the phone lands in the inbox, Kai Support answers what it can, and a reported problem becomes a ticket with the device and session data attached. See the platform and how Gleap closes the loop. ### Which plan includes push notifications? Push notifications are part of outbound messaging, included from Team ($149 per month, billed annually), with unlimited seats. See pricing for plan details. ## A push worth the tap, from the same platform. --- # Email Marketing Automation for SaaS Teams Source: https://www.gleap.ai/product/email-marketing-automation Description: Email marketing automation for SaaS. Event-triggered emails and one-off newsletters from your support platform, with sender, reply assignment and stats. ## Email marketing automation for SaaS. Email campaigns Triggered emails and newsletters, replies in the inbox. Write the email in the editor, send it when an event fires or once to the audience that matches now. Replies land as tickets with the teammate you assigned. Use the customer data already in Gleap. The email editor ## The email for the step they are on. A welcome after sign-up, a nudge when setup stalls, a newsletter for what shipped. Each one has a trigger, an audience and a person who answers replies. ## Trigger, audience, results. Choose when to send, who receives it and what to measure. ### Sent when the event fires A dynamic email waits for a tracked event or property change, with a delay and a frequency: once, or every time. ### Dynamic or one-off audience Keep sending to new matches, or send a newsletter once to everyone who matches now. Import a contact list or a CSV. ### Opens, clicks, bounces Sent, unique opens, unique clicks, click-through rate, bounces and spam complaints per email, plus the links people clicked. ## Replies land in the inbox. Assigned to the teammate you chose. Every email has a reply assignee. Answers come back as tickets in the same inbox as chat and support email, with the customer's history attached. Kai Support can answer the simple ones. ## Manage campaigns in one place. Email next to push, banners, checklists and tours. Manage email alongside other outreach in one list. Set the audience and delivery rules for each format. A release note can go out as an email, a banner and a push from one place. ## Built for AI agents. Lifecycle emails your agent can set up. Through the Gleap MCP, an AI agent drafts the email, sets the event trigger, delay, frequency and audience, and checks the reach. A one-off email never goes to your whole contact list. ## An essential part of our development process. (Mark Breuß, Founder, MARK.ONE) ### What is email marketing automation in Gleap? Email marketing automation in Gleap sends customer emails from rules instead of by hand. An email has a trigger, an audience, a frequency and a sender; dynamic emails go out when a tracked event or property change matches, one-off emails go to everyone who matches right now. It runs on the same contacts and events as your support inbox, and contacts who unsubscribe are skipped on later sends. ### How are event-triggered emails different from newsletters? An event-triggered email is dynamic: it waits for its trigger and sends to each person who matches, once or every time. A newsletter is a one-off send to the audience that matches at that moment. People who match later do not receive an already-sent one-off email. ### Who is the sender, and can we use our own domain? Send from a team member or from a custom sender name and address. A custom address uses a domain you verified in Gleap, for example lukas@mail.acme.com. Choose an email template for the appearance, and add attachments if needed. ### What happens when a customer replies? The reply becomes a ticket in the Gleap inbox, assigned to the teammate you set as the reply assignee. It carries the customer's record and history, and Kai Support can answer the simple ones from your knowledge base. ### Can we send a preview before publishing? Yes. Send preview mails the email to you as it will render. Publishing a dynamic email turns it live; publishing a one-off email sends it to the current audience, and Gleap refuses to publish a dynamic email that has no trigger so a forgotten setting cannot turn into a blast. ### Can we personalize the email? Yes. The editor inserts variables such as the first name and custom attributes from the contact record, and supports images, buttons, links and multiple languages per project. ### What can we measure? Emails sent, opens and unique opens, clicks and unique clicks, click-through rate, bounces and bounce rate, spam complaints and SMTP errors, plus the email clients used and each link's clicks. Recipients and their delivery status are listed per email. ### Can we send a series of follow-up emails? Yes, with Sequences: emails, chat messages, surveys, push notifications and WhatsApp messages that wait for what each person does, with emails you or Kai write. ### Can we import a list of contacts? Yes. A one-off email can go to a CSV upload or to a saved contact list. Rules from a contact list can also be imported as the audience of a dynamic email. ### How is this different from Kai Support answering support email? An outbound email is a message your team prepares and Gleap sends by rule. Kai Support answers incoming questions, including replies to your campaigns, from your knowledge base and brings the team in when needed. One inbox holds both. ### Can we announce a shipped fix or feature by email? Yes. Publish the release note, then send a one-off email to the audience you choose, for example by plan, attribute or a CSV list. Customers who voted on a feature request get the update you post in that request. From Team, when a bug travels from report to pull request with Kai Resolve and Kai Code, the customer on the ticket hears back once a teammate confirms the fix is live; see how Gleap closes the loop. ### Switching from Customer.io or HubSpot? Gleap fits when campaign replies should land in the same inbox as support, with the customer's history attached. Teams that need a full marketing suite may keep a dedicated tool. Compare Gleap vs Customer.io and Gleap vs HubSpot. ### Can AI agents build email automations? Yes. Through the Gleap MCP server, an agent drafts newsletters and lifecycle emails, sets the event trigger, delay, frequency and audience from your events and contact attributes, previews the recipients, and publishes or pauses an email once you approve. A one-off email is refused unless its audience has rules, and a one-off that would reach everyone is never sent. If the trigger event is not tracked yet, the agent gets the tracking code for your SDK or backend. ### Which plan includes email automation, and what does it cost? Outbound email is included from Team ($149 per month, billed annually), with unlimited seats. The plan includes 1,000 emails to customers a month, then $2 per 1,000. See pricing. ## The right email, with someone to answer the reply. --- # Sequences: Email, Chat & WhatsApp Follow-ups Source: https://www.gleap.ai/product/sequences Description: Automated sequences for SaaS: email, chat, survey, push and WhatsApp follow-ups that wait for what people do, branch on replies and let Kai write each email. ## Sequences. Email, chat, push and WhatsApp Personal follow-ups that know when to stop. Emails, chat messages, surveys, push and WhatsApp in one timeline. Start on what people do, let Kai write each email, and branch on who opened or replied. The sequence editor ## Automated follow-ups, one person at a time. An onboarding email sequence, a chat message when setup stalls, a survey after the first week, a push before the trial ends. Each person gets the next step that fits what they did. ## Branches, rules, enrollment. React to what people do, decide when it stops, add people from anywhere. ### Branch on opens and replies An If / else checks whether someone opened, clicked or replied to an email, so only the quiet ones get the nudge. ### Stops when it should The goal, an unsubscribe or an exit event such as a cancelled trial ends it. Replies keep it going, or stop it with one switch. ### Enroll from anywhere Pick contacts on a pipeline, enroll a segment of up to 10,000 or start a sequence from a workflow. ## Every channel in one timeline. Email, chat, surveys, push and WhatsApp. Chat messages and surveys show in your app and can wait until the person is online, with an email if they don't come back. Push notifications reach your mobile app, WhatsApp templates their phone. Pick any survey, push or WhatsApp message you already have in Outreach. ## Kai writes each email. Personal for every contact, from what they did. Tell Kai what to write. When the step is due, Kai writes each person their own email from their product activity, company, conversations, your help center and website. Write a sample before anything goes out; people Kai knows nothing about get the email you wrote. ## Replies land in your inbox. The sequence keeps going, or stops. Your call. A reply goes to the sender, a teammate or a team as a normal conversation. The sequence keeps going unless you switch on "They reply" to stop it, out-of-office replies pause it, and every reply counts in the results. ## See where people leave. Results for every step and path. Enrolled, replied, finished and reached the goal, and how everyone left. A flow chart shows each step and path, and where people dropped off. ## Built for AI agents. Your agent builds the sequence. Through the Gleap MCP, an agent writes the emails, picks the surveys, push and WhatsApp messages, sets the waits, paths and goal, previews it for a real contact and sends you a test. It turns the sequence on once you approve. ## Everything is in the same place. Tridonic brought customer interactions, ticket routing, surveys, AI support and product guidance into one Gleap dashboard. (Elif Kavas, Digital Customer Experience Platforms Specialist, Tridonic) ### What is a sequence in Gleap? A sequence is a series of messages that goes out over days or weeks to each contact who enters it: emails, chat messages, surveys, push notifications and WhatsApp messages. Steps run top to bottom with waits, Wait until steps, If / else branches and actions such as a tag, contact data, a pipeline or another sequence. Each person moves through it on their own schedule. ### What is email sequence software? Email sequence software sends a series of automated emails to each contact over days or weeks, with waits between them, and stops when the person reaches a goal or meets an exit rule. Gleap's Sequences add chat messages, surveys, push and WhatsApp, branches on opens, clicks and replies, and emails Kai writes for each person. Replies land in the same inbox as your support conversations. ### Which channels can a sequence use? Email, chat messages in your widget, surveys in your app or website, push notifications to your mobile app and approved WhatsApp templates. Survey, push and WhatsApp steps send one you already have in Outreach; a draft survey works and only reaches the people the step sends it to. People without your mobile app skip a push step, and contacts without a phone number skip a WhatsApp step. ### Can a step wait until someone is online? Yes. A chat message or survey step can wait up to a time you choose for the contact to be active in your app. If they don't show up, Gleap sends a fallback email with its own subject instead, or skips the step. ### How do people enter a sequence? When an event your app tracks happens, when a contact is created, or when you add them: by hand, from the contact's profile, as a segment of up to 10,000 contacts, in bulk from a pipeline board or table, or with the Enroll in sequence action in conversation, pipeline and survey workflows. Audience filters narrow who can join, and you decide whether someone can join again. ### What happens when someone replies? The reply lands in the Gleap inbox as a conversation with the sender, a teammate or a team, and counts in the results. The sequence keeps going by default. Switch on "They reply" under When it stops to end it on a reply, or use an If / else on replies to treat them differently. Out-of-office replies pause the sequence until the person is back. ### When does a sequence stop? Always when the contact unsubscribes or their address bounces. You can also stop it when they reply, when they contact you about anything else, when an event happens such as a cancelled trial, or when their contact data matches a filter. A goal, for example subscribed within 14 days, can end it too. Otherwise it ends after the last step. ### Can we branch on opens, clicks and replies? Yes. An If / else can check email engagement: whether the contact opened, clicked a link in or replied to one email, or any email so far. Put a wait before it to give them time. Opens are approximate because some email apps block them. Wait until is the other option: it waits for an event your app tracks, up to a time limit. ### Do follow-up emails land in the same thread? Yes. A follow-up email replies in the thread of the first email, so the sequence reads like one conversation. Emails are conversational, one to one without an unsubscribe link, or marketing, with an unsubscribe link. ### Can Kai write the emails? Yes. Switch an email to Written by Kai and tell Kai what to write. When the step is due, Kai writes each person their own subject and message from their product activity, company, conversations, your help center and website. Write a sample to see it for a real contact first. People Kai has nothing specific to say about get the email you wrote, or skip the step. Kai-written emails are billed as AI usage. ### Can we send only during business hours? Yes. Pick the days, hours and time zone; messages due outside them wait. Waits can count business days, so a Friday email with a two business day wait is followed up on Tuesday. ### Can we change a live sequence? Yes. Edits to a live sequence are saved as unpublished changes until you publish or discard them. Preview as shows every email the way a specific contact would see it, and Send test mails it to you. ### What can we measure? People enrolled, replied, finished and reached the goal, emails sent with their open rate, and a flow of every step and path with the reason people left. Each email shows sent, replied, opened and clicked; opens and clicks are tracked for the Personal and Company looks. The Recipients tab shows each person's path with a link to the conversation. ### Which sequences can we build? Common ones are an onboarding email sequence after sign-up, a trial conversion sequence that nudges people who have not invited a teammate, an NPS survey after the first month, renewal reminders, win back for inactive users and sales follow-ups after a demo. Start from a template or from scratch. A drip campaign is the same idea: a fixed series of emails on a schedule; sequences add the channels, paths and goals. ### How is a sequence different from an automated email? An automated email is one message sent when a trigger matches. A sequence chains several messages on several channels with waits and paths for each person, and stops on the goal or an exit rule. Both are in Gleap; see email marketing automation. ### Can AI agents build sequences? Yes. Through the Gleap MCP server, Claude, ChatGPT, Cursor and other agents create a sequence from a description, preview it for a real contact, send you a test, turn it on once you approve, enroll contacts and read the results. ### Which plan includes sequences? Sequences are included from Team ($149 per month, billed annually). Team includes 1,000 emails to customers a month, then $2 per 1,000. See pricing. Names and numbers on this page illustrate the interface; they are not customer results. ## Follow-ups on every channel, for every person. --- # Marketing Automation Tools for SaaS Teams Source: https://www.gleap.ai/product/marketing-automation-software-tools Description: Marketing automation for SaaS. Target tours, checklists, banners, email and push from your customer data. Replies stay in the Gleap inbox. ## Marketing automation for SaaS teams. Lifecycle marketing Onboard, announce, re-engage. One customer record. Tours, checklists, tooltips, info cards and banners inside the product. Email, push and WhatsApp outside it. One outreach list, shared customer data, and replies that land in the same inbox as support. A tour step in your app ## Every message has a job. Get a new user to the first result, explain what shipped, bring a quiet account back. Pick the format for the job; the rules and the customer record are the same. ## Guide inside the product. Where the user already is. ### Product tours Steps on your live interface: message, pointer and video. Advance on Next, a click or an input. ### Onboarding checklists Tasks with an action and a completion rule, progress in the widget, a success screen at the end. ### Banners, info cards, tooltips A line with an action, a modal with media and steps, or a hint on one element. ## Reach them outside it. Email, push, WhatsApp. ### Email automation Event-triggered emails and one-off newsletters from a verified domain, with opens, clicks and bounces per send. ### Push notifications Campaigns and support replies on iOS, Android and the web through Firebase Cloud Messaging. ### Shared audience targeting Dynamic audiences keep sending to new matches. One-off sends go to everyone who matches now, with a preview count. ## Same rules for every format. Trigger, audience, frequency, pages. An event or property trigger with a delay, audience rules from attributes, tags and events, page rules, and once or every time. Learn it once, use it for a tour or a newsletter. ## Replies come back to one inbox. Support and outreach share the customer. Answers to a newsletter or a push land as tickets with the customer's history. Kai Support answers what it can and brings the team in when needed. ## Built for AI agents. Every outbound format, through MCP. An AI agent connected to the Gleap MCP drafts surveys, emails, chat messages, banners, info cards, checklists, tours, tooltips, push and news, and targets them with your events and contact attributes. When the event it needs does not exist yet, it gets the tracking code instead of guessing. ## Engagement without per-seat budgeting. (Maic Fankhauser, Product Manager, Partfox) ### What marketing automation tools does Gleap include? Gleap includes product tours, onboarding checklists, tooltips, info cards, banners, in-app chat messages, email automation, push notifications, WhatsApp messages, surveys and news and release notes. They live in one outreach list inside the support platform. ### Which format should we use for onboarding? Use a checklist for a set of tasks, a tour for a guided sequence on the interface, a tooltip for one control, and an info card for a launch that needs a picture. A checklist task can start a tour, so start with the checklist and attach tours to its tasks. ### Can we trigger outreach from product events? Yes, for many formats: event or property triggers start them, with an optional delay. Audience targeting is shared; page rules and frequency controls depend on the format. Tooltips use audience and page targeting, and checklists have no frequency setting. Your app sends the events through the Gleap SDK or API. ### What is the difference between a dynamic audience and a one-off send? A dynamic audience keeps matching: each person who meets the rules after the trigger receives the message. A one-off send goes once to everyone who matches at that moment and shows the count before you publish. Email, push, WhatsApp, in-app chat messages, surveys, info cards and banners support both, and a one-off send can also go to a CSV upload. Tours, tooltips, checklists and news use rules. ### How should we announce a new feature? Publish the release note in news, then point the right audience at it: a banner or info card for people in the product, an email or push for those who are not. All of them can open the news item directly. ### Do these tools require an AI agent? No. Your team writes, targets and publishes every message. Kai Support comes in when customers reply or ask questions: it answers from your knowledge base, can suggest a product tour, and brings the team in when needed. ### Is WhatsApp part of the same outreach list? Yes. WhatsApp messages are an outreach format with a one-off or dynamic audience, sent through your connected WhatsApp channel, and replies arrive in the same inbox. ### Do the in-app formats work in native mobile apps? Partly. Banners, info cards and checklists run in the JavaScript SDK and in the native iOS and Android SDKs. Tours and tooltips are web only. Native apps also get news, surveys, in-app chat messages and push notifications. ### How is this different from a standalone marketing automation platform? The contact record, events, inbox and knowledge base are the same ones support uses, so a reply to a campaign is a ticket with history, not a new lead in another tool. Gleap fits teams that want onboarding, announcements and re-engagement next to support. Compare reporting and integration needs before replacing a dedicated marketing suite, for example with Gleap vs Customer.io, Gleap vs HubSpot or Gleap vs Userpilot. ### How does outreach connect to the rest of Gleap? It shares the customer with support and product. A reply goes to Kai Support or a teammate, and a reported problem becomes a ticket with session replay. From Team, Kai Resolve investigates it, Kai Code opens a pull request your team reviews, and the customer hears back once a teammate confirms the fix is live. See how Gleap closes the loop and what self-driving development means. ### Can AI agents run our outbound campaigns? They can prepare them. Connect Claude, ChatGPT, Codex, Cursor or another MCP client to the Gleap MCP server and the agent drafts any outbound format, reads the events and contact attributes your project tracks, sets triggers, page rules, audiences and schedules, previews the reach and publishes or pauses once you approve. When the audience needs an event that is not tracked yet, the agent gets the tracking code for your SDK or backend. One-off sends need the recipient count you approved, and one-off emails and push never go to every contact. ### Which plan includes marketing automation? Outbound messaging is included from Team ($149 per month, billed annually), with unlimited seats. The plan includes 1,000 emails to customers a month, then $2 per 1,000. See pricing. ### Can we see the whole platform? Yes. The platform overview shows how the inbox, AI agents, feedback tools and outreach share one workspace and one customer record. ## Every message with a job, from one platform. --- # CRM Pipelines in Your Support Platform Source: https://www.gleap.ai/product/crm-pipelines Description: CRM pipelines for sales, onboarding and renewals in Gleap. Track deals, customize stages and automate updates alongside customer support. ## CRM pipelines in your support platform. Sales pipeline management Deals, onboarding, renewals next to the tickets. Boards over the companies and contacts already in Gleap. Custom fields with per-stage totals, a table view, automations on stage change, and the ticket one click from the deal. Sales pipeline board ## Customer conversations beside every deal. A deal waits on a technical answer, an onboarding stalls on SSO, a renewal is at risk after an incident. The pipeline and the conversation sit in the same record. ## Deal details, tickets and automation. See deal context and trigger work as it progresses. ### View details from the board The entry opens as a drawer: stage, due date, entry fields, linked tickets and activity. Fields sum per stage. ### Pipeline status inside each ticket A ticket's sidebar shows the customer's pipeline and stage. Link an existing entry or create a ticket from the deal. ### A stage change starts the work Workflows trigger on entry added or stage changed: create a ticket, email the contact, notify a teammate, set a due date. ## Records from your product. Billing or signup moves the deal. The Admin SDK for Node.js and the REST API add companies or contacts to a pipeline, set entry values and move stages, so a signed contract or a paid invoice updates the board without a sync. ## A blocker on the deal becomes a ticket. From Team, investigated with the customer's context. Create the ticket from the entry. Kai Resolve investigates the technical blocker with the logs and your code, and a confirmed bug becomes a coding task for Kai Code. ## Everything is in the same place. (Elif Kavas, Digital Customer Experience Platforms Specialist, Tridonic) ### What is a CRM pipeline in Gleap? A CRM pipeline is a board of stages that tracks companies or contacts through a process such as Lead, Qualified, Proposal, Won and Lost. In Gleap it runs on the customer records support already uses, so each entry links to the company or contact, its attributes and its tickets. ### Which pipelines can we start from? Four templates: Sales pipeline (Lead, Qualified, Proposal, Won, Lost with a Deal value), Customer onboarding (Kickoff, In setup, Training, Live with a Contract value), Renewals (Upcoming, At risk, Renewed, Churned with a Renewal value) and Simple (New, In progress, Done). Rename, add or archive stages afterwards. ### What is the difference between entry fields and record fields? Entry fields are stored on the pipeline entry and differ per deal, for example Deal value. Record fields read and write the company or contact attribute itself, for example Plan, so a change in the pipeline shows everywhere else the record appears. Both can be edited inline on the card or in the table. ### Can we see totals per stage? Yes. A numeric field can carry a sum, average, minimum or maximum per stage, formatted in the currency or unit you set. The totals come from a server-side aggregation over the whole stage, not only the loaded cards. ### Is there a table view? Yes. Each pipeline switches between the board and a table with the same fields as columns, inline editing and sorting. ### Can support tickets be linked to pipeline entries? Yes. The ticket sidebar shows the customer's pipeline entries and stage, lets you link an existing entry, and unlink it. From the entry drawer you see linked tickets and can create a new ticket for that deal or onboarding. ### What can pipeline automations do? Automations are workflows that trigger when an entry is added or its stage changes, filtered by pipeline and stage. Actions include moving the stage, setting an entry field or due date, adding the record to another pipeline, creating a ticket, emailing the contact and notifying a teammate. ### Can our product or billing system add records? Yes. The REST API and the Admin SDK for Node.js expose getPipelines, addPipelineEntry, updatePipelineEntry and removePipelineEntry for identified companies and contacts. See the pipeline API examples. ### Does a card show when a deal is overdue? Yes. Set a due date on the entry and the card shows it as a chip that turns red once the date has passed. ### Can Gleap replace our existing CRM? It depends on the work. Gleap pipelines fit teams that want sales, onboarding or renewal stages next to support conversations and product feedback. Compare forecasting, reporting and integration needs before replacing an established CRM. A trial lets you run one real process with your team. Coming from HubSpot? See Gleap vs HubSpot. ### How do pipelines connect to the rest of Gleap? Through the customer record. A blocker on a deal becomes a ticket. From Team, Kai Resolve investigates it with the logs and your code, a confirmed bug becomes a coding task for Kai Code, and the contact hears back once a teammate confirms the fix is live. See how Gleap closes the loop and the platform overview. ### Which plan includes CRM pipelines? Pipelines are in Beta and available on every plan. See pricing for plan details, or book a demo to review your pipeline requirements. Company names and values on this page illustrate the interface; they are not customer results. ## The pipeline and the conversation, in one record. --- # Compare Gleap: Customer Support, Feedback & Bug Reporting Source: https://www.gleap.ai/alternatives Description: Compare Gleap with Zendesk, Intercom, Freshdesk, Canny and other support, feedback, onboarding and bug-reporting tools, with dated prices and fit notes. ## Compare Gleap with support and product tools. Help desk alternatives Gleap is an AI-native customer support platform for software teams, with bug reports, feedback and coding agents in one workspace. Compare it with help desks, AI agents, feedback, onboarding and bug-reporting tools by the job you need done. Your support workspace Find the right fit for your team. ## Better support. A product that keeps improving. Bring conversations, bug evidence and product feedback together so customer issues can become shipped fixes and ideas can become shipped features. Your team decides what to build and when to release it. ## Make the comparison useful. Bring a real workflow to the decision. - Start with the job - Test the complete handoff - Compare the full scope ## Customer support & live chat ### Intercom Per-seat plans and Fin per outcome; its company joined Salesforce in September 2026. ### Zendesk A per-agent service suite for tickets, messaging and voice. ### Freshdesk Email help desk or Freshdesk Omni, priced per agent. ### Zoho Desk A help desk in the Zoho suite, from a free plan to Enterprise. ### LiveAgent A per-agent help desk with live chat and a built-in call center. ### HubSpot Service Hub Support inside the HubSpot CRM, priced per seat. ### Help Scout Shared inbox, Docs and AI Answers, priced per user. ### Front A shared inbox for customer operations teams, priced per seat. ### Trengo A WhatsApp-first omnichannel inbox with bundled users, priced in euros. ### Kustomer CRM-timeline support for high-volume CX operations and voice. ### Gorgias An ecommerce help desk priced by monthly tickets. ### Pylon B2B support in Slack Connect and Microsoft Teams channels. ### LivePerson Enterprise contact-center messaging and voice, now part of SoundHound AI. ### Crisp Workspace plans that bundle seats and Hugo AI credits. ### Chatwoot An open-source support desk you can self-host, priced per agent in its cloud. ### LiveChat Per-user website chat, with tickets and AI sold as separate products. ### Tidio Lyro AI and Flows for small teams that sell and support online. ### tawk.to Free live chat with paid add-ons for AI and hired agents. ### HelpCrunch Per-member live chat, inbox, AI Agents and email campaigns. ### Plain API-first B2B support in Slack, Teams and email, priced per user. Start with the conversations you own, the channels you need, and the systems that need to stay connected. ## AI support agents ### Fin Salesforce's AI agent at $0.99 per outcome, on top of a help desk. ### Decagon Enterprise AI agents with AOPs, running on top of your help desk. ### Sierra Branded enterprise AI agents for voice, chat and messaging. Compare AI agents for customer conversations by the work, the tools and the human decisions involved. ## AI coding agents ### Devin A general-purpose AI software engineer, compared with Kai Code starting from customer tickets. Compare general engineering agents with coding work that starts from a customer report. ## Bug reporting & visual feedback ### BugSnag Error and crash monitoring, separate from customer-reported bugs. ### Jam A bug recorder priced per creator that feeds your tracker. ### Instabug Mobile observability, now sold as Luciq. ### ShakeBugs Mobile bug and crash reporting with live chat. ### Marker.io Website feedback from clients and testers, synced to project tools. ### BugHerd Client feedback on websites and design files. ### Userback Visual feedback with replay and developer logs. ### Usersnap A product evidence platform with visual feedback and surveys. ### Ybug Annotated website feedback sent to Jira, Slack or Trello. ### Bugasura Free issue tracking with test and requirements management for QA. Look at capture, diagnostic context, and how an issue reaches the people who can fix it. ## Session replay & monitoring ### Sentry Error monitoring and tracing, separate from the bugs customers report. ### LogRocket Session replay, product analytics and error tracking priced by sessions. ### Smartlook Session recordings and heatmaps that Cisco shuts down in 2027. Distinguish product observation and monitoring from a customer-support workflow. ## Product analytics ### Mixpanel Event analytics, funnels and replay for product teams. ### PostHog Product analytics with a free helpdesk, compared with support-first AI agents. Decide whether the main need is understanding product usage or managing customer support. ## Product tours & onboarding ### Pendo A product experience platform with analytics, guides and replay. ### Appcues Flows, checklists and analytics priced by monthly active users. ### Userpilot A product growth platform with engagement, analytics and replay. ### Chameleon Tours, HelpBar and A/B tests priced by tracked users. ### UserGuiding No-code guides, checklists and hotspots priced by monthly active users. ### Product Fruits Tours, hints, announcements and NPS priced by monthly active users. ### WalkMe Digital adoption across enterprise applications, part of SAP. ### Whatfix Digital adoption across enterprise apps, with analytics and simulations. ### Userlane Employee guidance for ERP, EHR and CRM systems. ### Apty Employee adoption and workflow validation in enterprise apps. Compare guidance and adoption requirements with the help customers need along the way. ## Surveys & NPS ### SurveyMonkey A general survey platform priced per user. ### Typeform Conversational forms and quizzes priced by plan and responses. ### GetFeedback SurveyMonkey's website feedback tool, relaunched in July 2026. Choose around your research goals, audience, and the action you take after a response. ## Feedback, roadmap & changelog ### Canny Feedback boards and roadmaps priced by tracked users. ### UserVoice Enterprise feedback management priced by quote. ### Productboard Product management and roadmaps, priced per maker. ### Featurebase A support and feedback suite priced per seat. ### FeedBear A feedback board, roadmap and changelog at flat prices. ### Beamer A changelog priced by MAU, with Feedback and NPS add-ons. ### AnnounceKit Changelog, requests and roadmap sold per product and project. ### LaunchNotes Release communication with Jira drafts and segmented announcements. Follow customer input from collection through prioritization and release communication. ## Sales & marketing engagement ### Drift Sales chat that Salesloft is winding down in favor of 1mind. ### Qualified Pipeline generation with the Piper AI SDR, now part of Salesforce. ### Conversica AI agents for revenue conversations and follow-up. ### Zoho SalesIQ Visitor engagement and chat priced per operator. ### Customer.io Journeys and messaging priced by profiles and email volume. Separate buyer engagement and marketing messages from the support conversations your customers start. ### When is Gleap a good fit? Gleap fits software teams that want customer conversations, product feedback, technical reports, and the work that follows them in one workspace. Kai Support can help with support; Kai Resolve and Kai Code connect investigation with implementation. Explore the platform and customer-to-product workflow with a real case from your team. ### Can one platform replace every tool listed here? The right scope depends on your business. A dedicated analytics, digital-adoption, sales, or engineering tool may still have an important role. Compare your required channels, workflows, integrations, and controls before deciding what to keep or replace. ### Are all agents and AI usage included in one fixed subscription? No. Gleap has four plans: Starter at $29/month billed annually ($35 monthly) with one seat, Team at $149/month billed annually ($179 monthly) with unlimited seats and every Kai agent, Pro at $299/month billed annually ($359 monthly) with advanced reports, LLM model choice and the SOC 2 report, and Enterprise from $999/month billed annually (from $1,199 monthly). Kai Support is on every plan; Kai Copilot, Kai Resolve, Kai Code and Kai PM come with Team. AI work is billed separately: Kai Support costs $0.29 per resolution, and the other agents bill for the work they do. See Gleap pricing for the full plan details. ### How should we test a potential switch? Choose representative conversations and reports. Check the knowledge sources, diagnostic capture, assignments, integration permissions, and sample imports. If a fix requires code, include approval, engineering review, confirming the fix is live, and customer follow-up in the test. ### How should we read these comparisons? Gleap publishes this comparison directory. Every comparison names the date its competitor prices and features were checked on the vendor's own pages, and competitor plans can change after that date. Follow each page's sources and the vendor's current documentation for the exact package you are evaluating. No single comparison establishes a universal best product. ## Bring the work you want to improve. --- # Intercom Alternative: Unlimited Seats, Fair Pricing Source: https://www.gleap.ai/alternatives/fairly-priced-alternative-to-intercom Description: Reviewing Intercom after its move to Salesforce? Compare Gleap: unlimited seats from $149/month billed annually, bug reporting and native importers. ## The Intercom alternative. Unlimited seats. Fair pricing. Get unlimited seats, AI support and built-in bug reporting from $149/month billed annually, and move over from Intercom with native importers. ## Intercom vs Gleap at a glance. Gleap is an AI-native support platform with unlimited seats from $149/month billed annually, connecting support to bug reports, feedback and, from Team, reviewed code work; Intercom is a customer service platform built around the Fin AI agent, priced per seat from $85 per month billed annually on Advanced, with Fin from $0.99 per outcome (checked September 26, 2026). The company behind Intercom, now called Fin, joined Salesforce on September 10, 2026. - Best for: Gleap: Software teams that want support, bug reports and product feedback in one workspace; Intercom: Teams that want a helpdesk built around the Fin AI agent, from startups to large teams - Price: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; Intercom: Advanced $85 per seat per month billed annually ($99 monthly); Essential $29, Expert $132. USD list prices, checked September 26, 2026 - Seats: Gleap: Unlimited seats and projects from Team; Starter has 1 seat; Intercom: Per full seat; 20 free Lite seats on Advanced and 50 on Expert, none on Essential - AI agent: Gleap: Kai Support on every plan at $0.29 per resolution; from Team, Kai Support calls the API and MCP tools your team adds; Intercom: Fin from $0.99 per outcome on chat, email, WhatsApp and SMS; Fin Voice $1.99 per voice outcome through sales - Bug reporting: Gleap: In-app bug reports with a marked screenshot and console and network logs on every plan; replay from Team; Intercom: No in-app log or replay capture listed; GitHub and Jira apps create issues; tracker tickets group bug reports - Feedback and roadmap: Gleap: Feature requests with votes, a public roadmap, a changelog and Kai PM from Team; Intercom: No voting board or public roadmap; News for product updates in Proactive Support Plus - Onboarding: Gleap: Product tours, checklists, surveys and in-app messages from Team, within plan limits; Intercom: Tours, surveys and checklists in Proactive Support Plus, an extra $99/month with 500 messages - Free trial: Gleap: 7-day free trial on every plan, Starter from $29/month; Intercom: 14-day trial; no free plan - Moving over: Gleap: Native importer for Intercom contacts, conversations and help center articles; Intercom: Conversations export through the API; reporting CSVs leave out message content ## Your whole team. A smaller bill. Save $8,412 a year on your subscription when you switch ten Intercom Advanced seats to Gleap Team. ## One workspace. Unlimited seats. Add teammates without adding seat fees. USD list prices, billed annually, checked September 25, 2026. ### Gleap Team Price: $149 / month $1,788 billed annually. Unlimited seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month. - Shared inbox and workflows - Kai Copilot included; Kai Support $0.29 per resolution - Product tours, checklists, and surveys - Bug reporting, help center, and roadmap ### Intercom Advanced Price: $850 / month $10,200 billed annually. 10 full seats at $85 each. - Shared inbox and workflows - 20 Lite seats with limited access - Fin from $0.99 per outcome, billed separately - Copilot and Proactive Support Plus cost extra ## Built for software teams. Capture bugs, help your team reply, and guide customers inside your product. ## Your switching questions, answered. Pricing, imports, and the details that matter before you move. ### Why choose Gleap as an Intercom alternative? Gleap is an Intercom alternative for software teams that want unlimited team access, an AI help desk, and product feedback in one workspace. Team includes unlimited seats and projects, while bug reporting and the roadmap keep support connected to your product. Use the trial to test your real conversations and workflows. ### What are the best Intercom alternatives? It depends on why you are leaving. For a per-agent help desk, compare Zendesk, Help Scout and Freshdesk; for chat-first tools, compare Crisp and LiveChat. Gleap is the Intercom alternative for software teams that want unlimited seats and support connected to bug reports and product work. For a ranked list, see more Intercom alternatives compared. ### Is Gleap cheaper than Intercom? For ten full seats, Gleap Team's annual base subscription is $8,412 less per year than Intercom Advanced at public USD list prices. The calculation is ($85 × 10 − $149) × 12. This compares platform subscriptions, not identical feature bundles or total bills. AI, usage, add-ons, taxes, and discounts are excluded. See Gleap pricing and Intercom pricing, USD list prices checked September 26, 2026. ### Is there a free Intercom alternative? Gleap is not free. Starter is $29/month billed annually ($35 monthly) for one seat with live chat, in-app bug reporting and Kai Support, and every plan starts with a 7-day free trial. Team is $149/month billed annually with unlimited seats; AI usage is billed separately. Free chat tools such as tawk.to cover basic live chat; compare what you need beyond the chat before choosing. ### Why compare with Intercom Advanced? Advanced is Intercom's plan with multiple team inboxes and workflow automation, making it a useful reference for a growing support team. Essential costs less per seat: $29 billed annually on September 26, 2026, after the pricing page showed different Essential prices between visits on September 25, so confirm the figure you are offered. Advanced includes 20 limited-access Lite seats and Expert 50. Count the full seats your team actually needs before comparing. ### Is Gleap a cheaper alternative to Intercom Fin? The units differ, so compare monthly totals. Intercom bills Fin from $0.99 per outcome, at most once per conversation and on top of its seat prices; an outcome counts when a customer confirms the issue is resolved, does not ask for more help after Fin responds, or when Fin completes a procedure, including handoffs (checked September 26, 2026 on Intercom pricing and Fin's outcome definitions). Gleap charges $0.29 per Kai Support resolution on every plan: a conversation Kai Support answered where the customer did not ask for a human within 72 hours and Gleap's review confirms Kai Support resolved it. Hand-offs to your team are free, and Kai Resolve, Kai Code and Kai PM bill for the work they do. Fin counts an outcome differently, including completed handoffs, so run the same real conversations through both before deciding. Other Fin alternatives price AI differently too, for example Help Scout's AI Answers per resolution and Zendesk's AI agents per automated resolution beyond the ones included per agent. See Gleap's AI pricing. ### What can we import from Intercom? Gleap has native importers for Intercom contacts, conversations, and help-center content. The article importer brings collections, articles, translations, and draft status. Conversation import includes messages, internal notes and attachments, with supported contact data and tags, and the importer detects your Intercom region. Running it again only adds conversations that are still missing. Review a sample with us before moving the full history, especially custom fields. Step by step: the Intercom migration guide. ### How long does migration take? Migration time depends on your data volume and setup. Salesforge imported contacts and help-center articles in minutes and completed its setup in less than a day. Plan your cutover around your own data and workflows. Read Salesforge's story or book a demo to discuss your move. ### Do we have to rebuild our workflows? Routing rules, channel settings, integrations, and outbound campaigns need to be configured in Gleap. Importing historical data does not recreate your Intercom configuration. Start with your busiest support flow, test replies and handoffs, then move the live channels when your team is ready. ### Does Gleap include product tours and onboarding? Gleap Team includes product tours, checklists, surveys, and in-app messages, subject to the plan's usage limits. You can target people by audience and behavior and guide them inside your product. Explore product tours and the plan details. ### How does AI customer support work in Gleap? Kai Support answers customer questions from your knowledge sources and hands conversations to people when needed. Your team can configure handoff behavior and test answers before going live. Explore Kai Support's AI customer support and evaluate it with the questions your customers actually ask. ### Can Kai Support take actions like Fin Procedures? Yes, within the tools your team adds. From Team, Kai Support can use API calls, MCP servers including apps connected through Composio, web search and actions inside your app through the Gleap SDK, and you can build custom agents with their own tools. Intercom's Fin Procedures are natural-language instructions Fin follows, and its data connectors and MCP connectors let Fin read and update data in other systems (Intercom help center, checked September 25, 2026). Test the actions you rely on in both products. ### Can Gleap connect support to product development? Gleap connects customer feedback to bug reports, feature requests, and a public roadmap. From Team, Kai Resolve investigates issues and Kai Code prepares approved code work for review. Your team owns testing and release. See Kai Code and the broader self-driving development workflow. ### Can we check security and integrations before switching? Yes. Review the Gleap Trust Center, required integrations, permissions, and plan entitlements before your cutover. Bring your requirements to the demo so your team can validate the setup during the trial. ### When is Intercom the better fit? Intercom can fit better when Fin needs to answer on phone (Fin Voice, sold through sales), WhatsApp and SMS as well as chat and email, when you need Expert features such as HIPAA support, SLAs and multibrand help centers, or when you want Fin on top of an existing helpdesk such as Salesforce without Intercom seats. Choose Gleap when support should stay connected to bug reports, feedback and code work, with unlimited seats from Team. Compare both on your own conversations; see Intercom pricing and Fin's channels, checked September 26, 2026. ### Is Intercom now part of Salesforce? Yes. Salesforce completed its acquisition of Fin, formerly Intercom, on September 10, 2026. Intercom's plans and Fin pricing were still listed on intercom.com on September 26, 2026. If a renewal is coming up, confirm your contract terms and product roadmap with your account team, and use the renewal to compare alternatives on your own conversations. ### Can we try Gleap before leaving Intercom? Yes. Use the 7-day free trial while your existing support operation stays in place. Import a sample, configure your knowledge and handoffs, and test the customer experience before switching live channels. Eligible startups can also apply for Gleap's startup program; compare any existing discounts with your expected long-term costs. --- # Zendesk Alternative for Software Teams Source: https://www.gleap.ai/alternatives/alternative-to-zendesk Description: A Zendesk alternative for software teams: support, bug reports and AI investigation with reviewable fixes, and unlimited seats instead of per-agent pricing. ## The Zendesk alternative. Bring support and product together. Answer customers, capture bug evidence and give engineering a clear next step. Gleap connects your support inbox to the product your team builds, with unlimited seats from Team instead of Zendesk's per-agent pricing. ## Zendesk vs Gleap at a glance. Gleap is an AI-native support platform that connects the inbox to bug evidence, product feedback and, from Team, reviewed code work, with unlimited seats from $149/month billed annually; Zendesk is a service platform for ticketing, messaging and voice, priced per agent from $55 per month billed annually on Suite Team (checked September 26, 2026). - Best for: Gleap: Software teams that want support, bug reports and product feedback in one workspace; Zendesk: Service teams running ticketing, messaging and voice across many channels - Price: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; Zendesk: Suite Team $55 per agent per month billed annually; Support Team $19; Suite Professional $115. USD list prices, checked September 26, 2026 - Seats: Gleap: Unlimited seats and projects from Team; Starter has 1 seat; Zendesk: Per agent; light agents as an add-on on Suite Team and included from Growth - AI agent: Gleap: Kai Support on every plan at $0.29 per resolution; from Team, Kai Support calls the API and MCP tools your team adds; Zendesk: AI agents on every plan; 5 automated resolutions per agent a month on Suite Team, then $1.50 committed or $2.00 pay-as-you-go per resolution (checked October 3, 2026) - Channels: Gleap: Live chat on every plan; email, WhatsApp, Instagram, Messenger, Slack and Telegram from Team; Zendesk: Messaging, live chat, email and telephony with omnichannel routing - Bug reporting: Gleap: In-app bug reports with a marked screenshot and console and network logs on every plan; replay from Team; Zendesk: Customers attach images and files in the Web Widget and SDKs; no in-app log or replay capture listed - Engineering handoff: Gleap: From Team, Kai Resolve investigates with logs, the click trail and code, and Kai Code opens a pull request for review; Zendesk: The Jira integration creates or links issues from a ticket and syncs fields - Feedback and roadmap: Gleap: Feature requests with votes, a public roadmap, a changelog and Kai PM from Team; Zendesk: Community forums with votes and post statuses from Suite Professional; no public roadmap listed - Free trial: Gleap: 7-day free trial on every plan, Starter from $29/month; Zendesk: 14-day trial of Suite Professional; no free plan - Moving over: Gleap: Native importer for companies, contacts and tickets with comments and internal notes; Zendesk: Ticket, user and organization exports from Growth; Suite Team exports through the API ## Invite the whole team. Team includes unlimited seats and projects for $149/month billed annually. Compare your subscription, required channels and AI usage separately. ## One workspace. Unlimited seats. A ten-seat example. USD list prices, billed annually, checked September 25, 2026. ### Gleap Team Price: $149 / month $1,788 billed annually. Unlimited seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month. - Shared inbox, knowledge base and routing - Bug reports, roadmap and changelog - Tours, checklists and surveys - Every Kai agent; AI usage billed separately ### Zendesk Suite Team Price: $550 / month $6,600 billed annually. 10 agents at $55 each. - Ticketing, messaging and live chat - Knowledge base and AI agents - Omnichannel routing and telephony - Usage and optional add-ons may cost extra ## Bring your Zendesk history. Import companies, contacts and tickets with comments and internal notes. Set up routing and channels separately, then test a sample before your cutover. ## Plan your move. History first. Configuration next. ### Bring supported customer records. Gleap's Zendesk data importer brings companies, contacts, and tickets with their comments and attachments into the inbox. Connect Zendesk signs in with read access that ends with the import, and it runs in the background. ### Map the configuration separately. Review ticket fields, attachments, identity mapping, views, SLAs, automations, roles, reporting, and connected tools. The data importer is not a full workspace clone. Plan help-center content separately. ### Test the service before changing channels. Use representative records and real support cases to check replies, routing, handoffs, and historical access. Assign an owner to each cutover step and retain access to records that still need reference. ## Your switching questions, answered. Service coverage, costs and the details of moving from Zendesk. ### Why choose Gleap as a Zendesk alternative? Gleap is an AI help desk and Zendesk alternative for software teams that want support, technical bug evidence and product feedback in one workspace. Team includes unlimited seats, AI investigation and reviewable code work. Test it with the customer questions and engineering handoffs your team handles most. ### What are the best Zendesk alternatives? It depends on the job. For per-agent help desks close to Zendesk, compare Freshdesk, Zoho Desk and Help Scout; for AI-first messaging, compare Intercom. Gleap is the Zendesk alternative for software teams that want support, bug evidence and product feedback in one workspace with unlimited seats. For a ranked list with dated prices, see more Zendesk alternatives for SaaS teams. ### Is Gleap cheaper than Zendesk? For ten agents, the annual base subscription is $1,788 for Gleap Team and $6,600 for Zendesk Suite Team at public USD list prices checked September 26, 2026. This is a subscription example, not identical feature bundles or a total-bill estimate. AI usage, add-ons, tax and discounts are separate. Compare Gleap pricing with Zendesk pricing using your actual seat count. Every Zendesk plan and add-on is broken down in Zendesk pricing explained. ### Why compare with Zendesk Suite Team? Suite Team combines ticketing, messaging, knowledge and voice, making it a useful multichannel reference. Zendesk Support Team is a lower-priced email and ticketing plan at $19 per agent/month billed annually. Choose the service coverage you need before comparing costs. ### Does Zendesk already connect to engineering? Yes. Zendesk's Jira integration creates or links issues and shares updates. Gleap offers in-app evidence capture, AI investigation and ticket-linked coding sessions. Compare both approaches with the way your engineers already work. ### What can we import from Zendesk? Gleap's Zendesk importer brings companies, contacts and tickets, including comments and internal notes. It signs in through Connect Zendesk (OAuth with read access, revoked after the import), and attachments come over too. An agent email and API token still work as a fallback, but Zendesk is retiring API tokens: according to its OAuth migration guide, existing accounts cannot create new tokens from October 27, 2026, and all tokens stop working on April 30, 2027 (checked September 26, 2026). Connect Zendesk is not affected. Validate a sample of your history and identities first. Step by step: the Zendesk migration guide. ### Will our help center and automations transfer? Help-center content, routing, views and automations need a separate migration plan. Importing ticket history does not recreate your Zendesk workspace configuration. Review attachments, custom fields and required integrations with the team before setting a cutover date. ### Does Gleap replace Zendesk's phone support? Do not assume voice-service parity when switching. Zendesk Suite includes telephony; map your phone numbers, call flows, recording requirements and integrations before choosing a replacement. Discuss your channel requirements with Gleap. ### How does Gleap charge for AI? Gleap charges $0.29 per Kai Support resolution on every plan, once per conversation it resolves, separately from your subscription. Kai Support is available on every plan; Kai Resolve, Kai Code and Kai PM are included from Team. Zendesk bills AI agents per automated resolution, with 5 or 10 included per agent a month and $1.50 to $2.00 for each extra one, so the units differ. Test representative conversations and investigations to estimate usage. ### Can AI support use our existing knowledge? Kai Support answers from configured help articles and connected knowledge sources and brings teammates in when needed. Your team can test answers and set handoff behavior before enabling it for customers. Explore Kai Support's AI customer support. ### How does Gleap connect support to product development? Bug reports and feature requests stay linked to customers in Gleap. Kai Code prepares code changes for review, while your team controls what is merged and released. This is part of Gleap's self-driving development workflow. ### When might Zendesk be the better fit? Zendesk may fit better when your operation depends on its voice setup, service-management controls, reporting or existing integrations. Gleap is focused on software teams connecting support and product work. Use your actual requirements and a trial to decide. ### Can we test Gleap before switching? Yes. Use the 7-day free trial to import sample records and test replies, knowledge, routing and engineering handoffs while your current support operation stays in place. Review the Trust Center and required permissions before switching live channels. --- # Freshdesk Alternative for Product Support Source: https://www.gleap.ai/alternatives/alternative-to-freshdesk Description: A Freshdesk alternative for software teams: compare Freshdesk and Omni with Gleap for AI support, bug reports and product feedback, with dated prices. ## The Freshdesk alternative. Support inside your product. Bring AI answers, bug reports and customer ideas into one workspace, with unlimited seats instead of Freshdesk's per-agent plans. Help customers where they get stuck, then connect their feedback to the improvements your team ships. ## Freshdesk vs Gleap at a glance. Gleap is an AI-native support platform that brings support, bug reports and customer ideas into one workspace, with unlimited seats from $149/month billed annually; Freshdesk is an email-first help desk priced per agent from $19 per month billed annually, with Freshdesk Omni for more channels from $29 (checked September 26, 2026). - Best for: Gleap: Software teams that want support, bug reports and product feedback in one workspace; Freshdesk: Teams that want email-first ticketing, or Omni for more channels, priced per agent - Price: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; Freshdesk: Growth $19 and Omni Growth $29 per agent per month billed annually; Pro $55 and $79. USD list prices, checked September 26, 2026 - Seats: Gleap: Unlimited seats and projects from Team; Starter has 1 seat; Freshdesk: Per agent; day passes from $2; 5,000 collaborators on Pro and Enterprise - AI agent: Gleap: Kai Support on every plan at $0.29 per resolution; from Team, Kai Support calls the API and MCP tools your team adds; Freshdesk: Freddy AI Agent: 500 sessions once per account, then $49 per 100 sessions; Copilot $29 per agent - Bug reporting: Gleap: In-app bug reports with a marked screenshot and console and network logs on every plan; replay from Team; Freshdesk: Help widget attachments and a Take screenshot option; no log or replay capture listed - Engineering handoff: Gleap: From Team, Kai Resolve investigates with logs, the click trail and code, and Kai Code opens a pull request for review; Freshdesk: The Jira Plus app creates or links issues and syncs comments and status - Feedback and roadmap: Gleap: Feature requests with votes, a public roadmap, a changelog and Kai PM from Team; Freshdesk: Ideas forums with votes and statuses on Pro and Enterprise; no separate roadmap product - Free plan or trial: Gleap: 7-day free trial on every plan, Starter from $29/month; Freshdesk: 14-day trial; a free program for up to 2 agents for 6 months (Freshdesk only) - Moving over: Gleap: Native importer for Freshdesk contacts and tickets, plus a help center importer; Freshdesk: Full account export as XML; ticket CSV exports leave out the conversation ## One place for product support. Freshdesk centers on email service. Freshdesk Omni adds channels. Compare the plan that matches your support setup, then weigh the product tools included in Gleap. ## Bring your whole team. A ten-agent example. USD list prices, billed annually, checked September 25, 2026. ### Gleap Team Price: $149 / month $1,788 billed annually. Unlimited seats, projects and every Kai agent; Pro adds reports, LLM model choice and the SOC 2 report from $299/month. - Shared inbox and knowledge base - Bug reports, requests and roadmap - In-app messages and onboarding - Every Kai agent; AI usage billed separately ### Freshdesk Omni Growth Price: $290 / month $3,480 billed annually. 10 agents at $29 each. - Customer support across channels - Ticketing and knowledge base - Freddy AI Agent; session usage applies - Freshdesk email-only Growth starts lower ## Before you switch. Choose the right support baseline and test the complete customer experience. ### Why choose Gleap as a Freshdesk alternative? Gleap is an AI help desk and Freshdesk alternative for software teams that want in-app support, bug reporting and product feedback together. Kai Support answers customers; product requests and technical reports stay connected to the inbox. Team includes unlimited seats and the specialist agents. ### Which Freshdesk alternatives should we compare? Help desks priced per agent, such as Zendesk, Zoho Desk and Help Scout, cover similar ground; Intercom leads with its Fin AI agent. Gleap is the Freshdesk alternative for software teams that want bug reports and product feedback next to the inbox. For a ranked list, see the best Freshdesk alternatives for SaaS teams. ### Should we compare Gleap with Freshdesk or Freshdesk Omni? Freshdesk is the baseline for email-based service; Freshdesk Omni is the cross-channel offering. Compare the channels your customers use with Gleap's multichannel support platform before selecting a pricing tier. ### How do the subscription prices compare? The ten-agent example compares Gleap Team at $149/month with Freshdesk Omni Growth at $290/month, both billed annually in USD. Freshdesk email-only Growth starts at $19 per agent/month annually. These are different feature bundles, not total-bill estimates. Usage, tax and optional products are separate. Freshdesk, Omni and Gleap pricing were checked September 26, 2026. Every Freshdesk plan and add-on is broken down in Freshdesk pricing explained. ### Does Freshdesk have a customer-facing AI agent? Yes. Freddy AI Agent handles customer conversations, while Freddy AI Copilot assists teammates. Gleap's Kai Support answers from configured knowledge sources and hands over when needed. Evaluate both using your own questions and handoff requirements. ### How is AI usage billed? Gleap charges $0.29 per Kai Support resolution on every plan, once per conversation it resolves. Freshdesk includes the first 500 Freddy AI Agent sessions once per account on Growth, Pro and Enterprise, then charges $49 per 100 sessions (checked September 26, 2026). These are different units. Test representative conversations to estimate the cost of your actual workload rather than assuming a session and a conversation cost the same. ### What can we import from Freshdesk? Gleap's Freshdesk importer brings contacts and their tickets, with customer messages, agent replies and private notes as conversation history. It uses your Freshdesk domain and API key and runs in the background. A separate help-center importer brings collections and articles after portal selection. Tickets come over with their conversations and attachments. Routing, SLAs and automations are not copied, so plan them separately and import a sample first. Discuss your migration before changing your live support channels. ### How did Lywand use Gleap? Lywand replaced its Freshdesk setup with Gleap and reported about half of its customer inquiries handled automatically. Its maintained knowledge base and support workflow contributed to that result. It is a customer example, not a promised resolution rate. Read Lywand's story. ### Can Freshdesk already connect bugs to Jira? Yes. Freshdesk offers a Jira Plus integration. Gleap combines in-app evidence capture with investigation and ticket-linked coding work. Choose the process that fits your engineering team. ### Are feedback and roadmaps included? Gleap Team includes feature requests, voting and a public roadmap, and changelogs. Freshdesk offers Ideas forums with votes and progress statuses on Pro and Enterprise (checked September 26, 2026). The AI agents are optional to the Gleap workflow. Explore product feedback and review the current plan limits. ### Can support issues become code changes? From Team, Kai Resolve can investigate an issue and Kai Code can prepare a pull request. Your engineers review and release the work. See Kai Code and the self-driving development workflow. ### When should we keep Freshdesk? Freshdesk may be the right fit when its email service, SLA controls, reporting and integrations already meet your needs. Gleap is worth evaluating when in-product feedback and the support-to-engineering workflow are priorities. Test your must-have requirements before moving. ### Can we try Gleap before migration? Yes. Use the 7-day free trial to import a sample of contacts, tickets and articles, test answers and handoffs, and review your required channels. Check the Trust Center and permissions before switching live traffic. --- # Zoho Desk Alternative for Software Teams Source: https://www.gleap.ai/alternatives/alternative-to-zoho-desk Description: A Zoho Desk alternative for software teams: compare help desk pricing, AI answers and engineering handoffs, with bug evidence and feedback in one place. ## The Zoho Desk alternative. Support connected to what you ship. Answer customers, capture bug evidence inside your app and give engineering a clear next step. Gleap connects your help desk to the product your team builds, with unlimited seats from Team instead of Zoho Desk's per-agent plans. ## Zoho Desk vs Gleap at a glance. Gleap is an AI-native support platform that connects support to in-app bug evidence, feature requests and, from Team, reviewed code work, with unlimited seats from $149/month billed annually; Zoho Desk is a multichannel help desk in the Zoho suite, priced per agent from $7 per month billed annually, with a free plan for three users (checked September 26, 2026). - Best for: Gleap: Software teams that want support, bug reports and product feedback in one workspace; Zoho Desk: Businesses on the Zoho suite that want a per-agent help desk, from a free plan to Enterprise - Price: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; Zoho Desk: Per agent: Express $7, Standard $14, Professional $23, Enterprise $40 per month billed annually; Free for 3 users. USD list prices, checked September 26, 2026 - Seats: Gleap: Unlimited seats and projects from Team; Starter has 1 seat; Zoho Desk: Per agent: 3 users on Free, 5 on Express, unlimited from Standard; light agents extra - Channels: Gleap: Live chat on every plan; email, WhatsApp, Instagram, Messenger, Slack and Telegram from Team; Zoho Desk: Email and social from Express, messaging apps from Standard, telephony from Professional - AI agent: Gleap: Kai Support on every plan at $0.29 per resolution; from Team, Kai Support calls the API and MCP tools your team adds; Zoho Desk: Zia Agent Studio on every plan; native generative AI from Professional; pre-built AI agents on Enterprise - Bug reporting: Gleap: In-app bug reports with a marked screenshot and console and network logs on every plan; replay from Team; Zoho Desk: No in-app bug capture listed; Zoho Projects, BugTracker and Jira integrations from Standard - Feedback and roadmap: Gleap: Feature requests with votes, a public roadmap, a changelog and Kai PM from Team; Zoho Desk: Community forums for feedback and requests from Standard; no public roadmap listed - Free plan or trial: Gleap: 7-day free trial on every plan, Starter from $29/month; Zoho Desk: Free plan for 3 users; 15-day trial - Moving over: Gleap: Import contacts and tickets by CSV, then run both tools side by side during a pilot; Zoho Desk: CSV export per module, 1,000 records per batch on Free and Express; a monthly backup from Standard ## Count the whole team. Zoho Desk prices per agent, from a free plan for three users to Enterprise at $40 per agent per month billed annually. Gleap Team includes unlimited seats and projects for $149/month billed annually. Compare your seat count, channels and AI usage separately. ## One workspace. Unlimited seats. A ten-agent example. USD list prices, monthly equivalent billed annually, checked September 25, 2026. AI usage, add-ons and taxes excluded; features differ. ### Gleap Team Price: $149 / month $1,788 billed annually, or $179 month-to-month. Unlimited seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month. - Shared inbox, knowledge base and routing - In-app bug reports with technical evidence - Requests, roadmap and changelog - Every Kai agent; AI usage billed separately ### Zoho Desk Professional Price: $230 / month $2,760 billed annually. 10 agents at $23 each, or $35 each on monthly billing. - Email, social, messaging and telephony - Native Zia generative AI and Blueprints - Multilingual knowledge base and mobile SDK - Standard ($14) and Express ($7) cost less per agent ## Bring your Zoho Desk history. Export tickets and contacts from Zoho Desk, import them into Gleap by CSV and test a sample before cutover. Plan channels, routing and automations as their own steps. ## Plan your move. Export, import a sample, then switch channels. ### Export what you need. Zoho Desk exports tickets, contacts and accounts as CSV per module, up to 50,000 records at a time or 1,000 on Free and Express, and a Data Backup from Standard adds threads and attachments. Its REST API covers tickets, threads, contacts and articles. ### Import a sample into Gleap. Gleap's CSV import creates tickets with type, status, priority, assignee and the customer's email and name, plus your own ticket fields, and help-center articles can come in by CSV. No native Zoho Desk importer is assumed. ### Rebuild the setup, then switch. Channels, routing, SLAs, Blueprints and automations are not copied. Configure them in Gleap, run real cases through the trial and keep read access to Zoho Desk while you move live traffic. ## Your switching questions, answered. Pricing, AI, channels and the move from Zoho Desk. ### Why choose Gleap as a Zoho Desk alternative? Gleap is an AI help desk and Zoho Desk alternative for software teams that want support, technical bug evidence and product feedback in one workspace. Team includes unlimited seats and projects, plus AI investigation and reviewable code work. Test it with the customer questions and engineering handoffs your team handles most. ### When is Zoho Desk the better fit? Zoho Desk fits service teams that run phone and IVR, social and messaging channels, several departments or brands and Blueprint process automation, and companies already standardized on Zoho CRM, Projects or Analytics. It starts free for three users, and paid plans run from $7 per agent per month billed annually. Choose Gleap when support should connect to in-app bug evidence, a public roadmap and, from Team, reviewed code work. ### Which Zoho Desk alternatives should we compare? Help desks priced per agent, such as Freshdesk, Zendesk and Help Scout, are the closest comparisons. Gleap is the Zoho Desk alternative for software teams that want in-app bug evidence, a public roadmap and, from Team, reviewed code work next to the inbox. If you need an internal IT help desk, this comparison is not the right fit. ### Is Gleap cheaper than Zoho Desk? It depends on team size and plan. For ten agents, Zoho Desk Professional is $2,760 a year billed annually ($23 × 10 × 12) and Gleap Team is $1,788 with unlimited seats; Zoho Desk Standard for ten agents is $1,680 a year, and its Free and Express plans cost less still. These are subscription examples, not identical feature bundles; AI usage, add-ons and taxes are separate. USD list prices, checked September 26, 2026; compare Gleap pricing with Zoho Desk pricing. ### How is Zoho Desk priced? Zoho Desk prices per agent. On annual billing, Express is $7, Standard $14, Professional $23 and Enterprise $40 per agent per month; on monthly billing they are $9, $20, $35 and $50. Free covers up to three users with email ticketing, and the 15-day trial needs no credit card. USD list prices, checked September 26, 2026 on the plan comparison. ### Does Zoho Desk have AI? Yes. Zia, Zoho's AI, summarizes ticket threads, writes responses when an agent asks and turns ticket conversations into articles, with native generative AI on Professional and Enterprise; Express and Standard can use it with your own OpenAI or DeepSeek key. Zia Agent Studio, for building your own agents, is listed on every plan with up to 30 million tokens a month of Zoho's in-house models, and Enterprise adds pre-built Zoho Desk AI agents (checked September 26, 2026). Kai Support answers customers on every Gleap plan; from Team, it can call the API and MCP tools your team adds, and Kai Resolve and Kai Code carry a hard ticket into investigation and code work. Compare both on your own questions. ### Does Zoho Desk connect to engineering? Yes. From Standard, Zoho Desk's Jira integration lets agents file bugs, feature requests and improvements from inside a ticket, maps departments to Jira projects and posts ticket status updates to Jira as comments. Zoho Desk also integrates with Zoho Projects and BugTracker. Gleap adds in-app evidence capture and, from Team, AI investigation and ticket-linked pull requests. Compare both approaches with the way your engineers already work. ### What can we bring over from Zoho Desk? Zoho Desk exports tickets, contacts and accounts as CSV, and a Data Backup from Standard adds threads and attachments. Gleap's CSV import creates tickets with type, status, priority, assignee and the customer's email and name, plus your own ticket fields, and help-center articles can come in by CSV. No native Zoho Desk importer is assumed, so validate a sample of history and identities before importing everything. ### Does Gleap replace Zoho Desk's phone support? Do not assume voice parity. Zoho Desk adds telephony from Professional and IVR on Enterprise. Gleap covers the widget, plus email, WhatsApp, Instagram, Messenger, Slack and Telegram from Team. Map phone numbers, call flows and recording requirements before choosing a replacement. ### Which Gleap plan includes the specialist agents? Team, Pro and Enterprise include Kai Resolve, Kai Code and Kai PM. Team is $149 per month billed annually or $179 month-to-month and includes every Kai agent; Pro, with advanced reports, LLM model choice and the SOC 2 report, is $299 ($359 monthly). Kai Support is on every plan at $0.29 per resolution; AI usage is billed separately. ### Where is our data hosted? Gleap customers choose EU or US data residency at signup. Zoho also lets customers pick a data center region at sign-up. Review the Gleap Trust Center for security documentation before moving customer data. ### How was this comparison checked? Gleap publishes this comparison. Zoho Desk's pricing and plan comparison pages, Zia and Zia Agents pages, Jira integration page, developer documentation and data export and backup help articles were checked on September 25, 2026, and its pricing data, Zia agents and community pages were rechecked on September 26, 2026. Gleap claims follow current product and plan evidence, including its CSV import. Customer quotations describe their attributed experience, not a migration from Zoho Desk. ### Can we test Gleap before switching? Yes. During the 7-day free trial, import sample records and test replies and routing while Zoho Desk stays in place. Review the Trust Center and required permissions before switching live channels. --- # LiveAgent Alternative for Software Teams Source: https://www.gleap.ai/alternatives/alternative-to-liveagent Description: A LiveAgent alternative for software teams: help desk, live chat and AI answers plus in-app bug reports and a roadmap, with unlimited seats. ## The LiveAgent alternative. A help desk that reaches your engineers. LiveAgent bundles tickets, live chat and a call center, priced per agent. Gleap connects support to in-app bug reports and, from Team, a feature roadmap and reviewed code work with unlimited seats. ## LiveAgent vs Gleap at a glance. Gleap is an AI-native support platform that connects the inbox to bug evidence, product feedback and, from Team, reviewed code work, with unlimited seats from $149/month billed annually; LiveAgent is a help desk with ticketing, live chat and a call center, priced per agent from $15 a month billed annually (checked September 26, 2026). - Best for: Gleap: Software teams that want support, bug reports and product feedback in one workspace; LiveAgent: Teams that want ticketing, live chat and a built-in call center in one per-agent help desk - Price: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; LiveAgent: Small $15, Medium $29, Large $49, Enterprise $69 per agent per month billed annually ($19, $35, $59, $85 monthly). USD list prices, checked September 26, 2026 - Seats: Gleap: Unlimited seats and projects from Team; Starter has 1 seat; LiveAgent: Per agent; seats added mid-term are billed at the same rate - Channels: Gleap: Live chat on every plan; email, WhatsApp, Instagram, Messenger, Slack and Telegram from Team; LiveAgent: Email, live chat, forms, portal and forum on every plan; call center from Medium; social, WhatsApp and Telegram as add-ons or from Large - AI agent: Gleap: Kai Support on every plan at $0.29 per resolution; from Team, Kai Support calls the API and MCP tools your team adds; LiveAgent: AI features on every plan; AI agents at one credit per tool call, with 300,000 free credits per account for now; chatbot usage billed through FlowHunt - Bug reporting: Gleap: In-app bug reports with a marked screenshot and console and network logs on every plan; replay from Team; LiveAgent: No in-app bug capture listed; a Jira plugin creates issues from a ticket - Feedback and roadmap: Gleap: Feature requests with votes, a public roadmap, a changelog and Kai PM from Team; LiveAgent: A feedback and suggestions forum with votes; no public roadmap listed - Mobile SDKs: Gleap: Web, iOS, Android, React Native and Flutter SDKs for chat and bug reporting; LiveAgent: No in-app chat SDK listed; agent apps for iOS and Android - Hosting: Gleap: EU or US data residency chosen at signup and GDPR on every plan; SOC 2 Type II audited, report shared with Pro and Enterprise; LiveAgent: Data centers in the US, EU or Singapore - Free trial: Gleap: 7-day free trial on every plan, Starter from $29/month; LiveAgent: 30-day free trial; no free plan - Moving over: Gleap: Import contacts and tickets by CSV, then run both tools side by side during a pilot; LiveAgent: Ticket list as CSV, single tickets as HTML or PDF; API exports in date windows ## Count the agents. LiveAgent prices per agent, from $15 a month billed annually on Small to $69 on Enterprise, with the call center from Medium. Gleap Team includes unlimited seats, projects and every Kai agent for $149/month billed annually; Pro adds advanced reports, LLM model choice and the SOC 2 report at $299/month. Compare your agent count, channels and AI usage separately. ## One workspace. Unlimited seats. A ten-agent example. USD list prices, monthly equivalent billed annually, checked September 26, 2026. AI usage, add-ons and taxes excluded; features differ. ### Gleap Team Price: $149 / month $1,788 billed annually, or $179 month-to-month. Unlimited seats, projects and every Kai agent; Pro adds reports, LLM model choice and the SOC 2 report from $299/month. - Live chat, email and a shared inbox - Help center and knowledge base - In-app bug reports with technical evidence - Every Kai agent; AI usage billed separately ### LiveAgent Medium Price: $290 / month $3,480 billed annually. 10 agents at $29 each, or $35 each on monthly billing. - Tickets, live chat and a call center - IVR, SLAs and reports - AI features on every plan - Facebook, X, Viber and WhatsApp as $39 add-ons ## Bring your LiveAgent history. Export the ticket list as CSV and full tickets through LiveAgent's API in date windows, import contacts and tickets into Gleap by CSV and test a sample before cutover. Rebuild the call setup, rules and SLAs as their own steps. ## Plan your move. Export, import a sample, then switch the widget. ### Export what you need. LiveAgent exports the ticket list as CSV and single tickets as HTML or PDF. Its API returns up to 10,000 tickets per filtered request, so export full history in weekly or monthly windows. ### Import a sample into Gleap. Gleap's CSV import creates tickets with type, status, priority, assignee and the customer's email and name, plus your own ticket fields, and help-center articles can come in by CSV. No native LiveAgent importer is assumed. ### Rebuild the setup, then switch. Rules, SLAs, canned messages and phone setup are not copied. Configure support in Gleap, keep a plan for calls, run real conversations through the trial and replace the LiveAgent widget when your team is ready. ## Your switching questions, answered. Pricing, AI, calls and the move from LiveAgent. ### Why choose Gleap as a LiveAgent alternative? Gleap is a LiveAgent alternative for software teams that want chat, tickets, a help center and product feedback in one workspace. Team includes unlimited seats and projects, AI investigation and reviewable code work. Test it with the conversations and engineering handoffs your team handles most. ### When is LiveAgent the better fit? LiveAgent fits teams that want a built-in call center, with IVR, queues, call recording and transcription, next to email, chat and social channels in one help desk priced per agent. It also covers Viber, Telegram and WhatsApp, a customer portal and forum, and a choice of US, EU or Asia data centers. Choose Gleap when support should connect to in-app bug evidence and, from Team, to a feature roadmap and reviewed code work. ### Which LiveAgent alternatives should we compare? Other help desks priced per agent include Zendesk, Freshdesk, Zoho Desk and Help Scout. Gleap is the option for software teams that want support connected to bug reports and product work, with unlimited seats. ### Is Gleap cheaper than LiveAgent? It depends on seats. Five agents on LiveAgent Small cost $75 a month billed annually, less than Gleap Team at $149/month. Ten agents on Medium, which adds the call center, cost $290 a month billed annually, while Gleap Team keeps unlimited seats at $149. AI usage, add-ons and taxes are separate, and features differ. USD list prices, checked September 26, 2026. ### How is LiveAgent priced? LiveAgent charges per agent per month: Small $15, Medium $29, Large $49 and Enterprise $69 billed annually, or $19, $35, $59 and $85 monthly. The call center starts on Medium; Facebook, X, Viber and WhatsApp are $39 add-ons below Large. A 30-day free trial is available. See LiveAgent pricing, checked September 26, 2026. ### Does LiveAgent have AI? Yes. LiveAgent lists AI answer suggestions, an AI chatbot, AI ticket replies, triage and summaries on every plan; its AI agents use one credit per tool call, with 300,000 free credits per account for now, and chatbot usage is billed through FlowHunt, a product from the same maker. Its AI Answer Assistant page lists Medium and above, so confirm the plan for the features you need (checked September 26, 2026). Kai Support answers customers on every Gleap plan and, from Team, can call the API and MCP tools your team adds. ### Does Gleap replace LiveAgent's call center? Do not assume call-center parity when switching. LiveAgent includes IVR, call queues, recording and transcription from Medium. Map your phone numbers, call flows and recording requirements before choosing a replacement, and discuss your channel requirements with Gleap. ### Does LiveAgent connect to engineering? LiveAgent's Jira plugin creates a Jira issue from the ticket view, and its MCP server lets AI clients read tickets and the knowledge base. Gleap captures in-app evidence with the report and, from Team, Kai Resolve investigates and Kai Code opens a pull request linked to the ticket. ### What can we bring over from LiveAgent? LiveAgent exports the ticket list as CSV and single tickets as HTML or PDF, and its API returns tickets in date windows of up to 10,000 records. Gleap's CSV import creates tickets with type, status, priority, assignee and the customer's email and name, plus your own ticket fields, and help-center articles can come in by CSV. No native LiveAgent importer is assumed, so test a sample before importing everything. ### Where is our data hosted? Gleap customers choose EU or US data residency at signup, and GDPR applies to every plan. Gleap is SOC 2 Type II audited, and the report is shared with Pro and Enterprise customers. LiveAgent offers data centers in the US, EU or Singapore. Review the Trust Center before moving customer data. ### Which Gleap plan includes the specialist agents? Team, Pro and Enterprise include Kai Resolve, Kai Code and Kai PM. Team is $149 per month billed annually or $179 month-to-month and includes every Kai agent; Pro, with advanced reports, LLM model choice and the SOC 2 report, is $299 ($359 monthly). Kai Support is on every plan at $0.29 per resolution, and AI usage is billed separately from the plan. ### How was this comparison checked? Gleap publishes this comparison. LiveAgent's pricing page, AI agents, chatbot, AI Answer Assistant, Jira, export, migration and MCP pages, its security and GDPR pages and its September 2026 product update were checked on September 26, 2026. Gleap claims follow current product and plan evidence, including its CSV import. Customer quotations describe their attributed experience, not a migration from LiveAgent. ### Can we test Gleap before switching? Yes. Start a free trial, add the widget to a staging app, import sample records and test chat and routing during the 7-day free trial while LiveAgent stays live. Review the Trust Center and required permissions before switching live channels. --- # HubSpot Service Hub Alternative for Support Source: https://www.gleap.ai/alternatives/alternative-to-hubspot Description: A HubSpot Service Hub alternative for software teams: support, bug evidence and AI investigation with unlimited seats from Team. Keep HubSpot as your CRM. ## The HubSpot alternative. Support built for software teams. Answer customers, capture bug evidence and give engineering a clear next step. Gleap Team includes unlimited seats, and the native HubSpot integration keeps your CRM team connected. ## HubSpot Service Hub vs Gleap at a glance. Gleap is an AI-native support platform that connects support to bug evidence, feedback and, from Team, reviewed code work, with unlimited seats from $149/month billed annually and a native HubSpot integration; HubSpot Service Hub is the help desk inside the HubSpot CRM, priced per seat from $90 per month billed annually on Professional, plus a one-time $1,500 onboarding fee (checked September 26, 2026). - Best for: Gleap: Software teams that want support, bug reports and product feedback in one workspace; HubSpot Service Hub: Teams that run sales, marketing and service in the HubSpot CRM - Price: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; HubSpot Service Hub: Professional $90 per seat per month billed annually, plus a one-time $1,500 onboarding fee; Enterprise $150. USD list prices, checked September 26, 2026 - Seats: Gleap: Unlimited seats and projects from Team; Starter has 1 seat; HubSpot Service Hub: Per Service seat on Professional and Enterprise; view-only seats free; Free covers two users - AI agent: Gleap: Kai Support on every plan at $0.29 per resolution; from Team, Kai Support calls the API and MCP tools your team adds; HubSpot Service Hub: Customer Agent: 50 HubSpot Credits per resolved conversation; 3,000 credits a month on Professional - Bug reporting: Gleap: In-app bug reports with a marked screenshot and console and network logs on every plan; replay from Team; HubSpot Service Hub: No in-app bug capture listed; the Jira Cloud integration creates or links issues from a ticket - Feedback and roadmap: Gleap: Feature requests with votes, a public roadmap, a changelog and Kai PM from Team; HubSpot Service Hub: Feedback surveys and a customer portal; no feature voting or public roadmap listed - CRM: Gleap: Native HubSpot integration creates HubSpot tickets and contacts from the conversation types you select; HubSpot Service Hub: Contacts, tickets and sales records in one CRM with 2,000+ integrations - Moving over: Gleap: Native importer for HubSpot contacts, tickets and conversations; keep the HubSpot integration for your CRM; HubSpot Service Hub: Records export as CSV or Excel; inbox conversations only through the Conversations API ## Invite the whole team. Team includes unlimited seats, projects and every Kai agent for $149/month billed annually. HubSpot Service Hub prices Professional per seat and adds a one-time onboarding fee. Compare your seat count, required channels and AI usage separately. ## One workspace. Unlimited seats. A ten-seat example. USD list prices, monthly equivalent billed annually, checked September 25, 2026. AI usage, onboarding fees, add-ons and taxes excluded; features differ. ### Gleap Team Price: $149 / month $1,788 billed annually. Unlimited seats, projects and every Kai agent; Pro adds reports, LLM model choice and the SOC 2 report from $299/month. - Shared inbox, knowledge base and routing - Bug reports, roadmap and changelog - Tours, checklists and surveys - Every Kai agent; AI usage billed separately ### HubSpot Service Hub Professional Price: $900 / month $10,800 billed annually. 10 Service seats at $90 each, plus a one-time $1,500 onboarding fee. - Help desk workspace, SLAs and routing - Knowledge base and customer portal - Customer Agent on HubSpot Credits; 3,000 included monthly - CRM records, call tracking and surveys ## Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly); Team is $149/month billed annually or $179 month-to-month with every Kai agent (Pro, at $299/month, adds advanced reports, LLM model choice, the SOC 2 report and priority support), with AI usage billed separately. HubSpot Service Hub Professional is $90 per seat per month paid annually, or $100 paid monthly on an annual commitment, plus a required $1,500 onboarding fee; Customer Agent uses 50 HubSpot Credits per resolved conversation. Count your seats and expected AI volume before comparing. ## Bring your HubSpot history. Import contacts and tickets with their conversations, keep the native HubSpot integration for the teams that stay in HubSpot, and test a sample before your cutover. ## Plan your move. History first. Configuration next. ### Bring supported records. Gleap's HubSpot importer brings contacts and tickets with subject, status and priority, including their conversations as comments. Inbox conversations that never became a ticket arrive as inquiries. It uses a HubSpot private app token with the contacts and conversations read scopes and runs in the background. ### Map the configuration separately. Knowledge base articles, customer portal settings, pipelines, SLAs, routing rules, surveys, reports and Customer Agent settings are not imported. Plan help-center content, automations and integrations as their own steps. ### Keep HubSpot where it works. Gleap's native HubSpot integration creates HubSpot tickets from selected conversations, routes them into a pipeline and stage, and can forward comments as notes. Decide which conversations should cross that boundary, then test the service with real cases before changing live channels. ## Your switching questions, answered. Service coverage, costs and the details of moving from HubSpot. ### Why choose Gleap as a HubSpot alternative? Gleap is a HubSpot alternative for software teams that want customer support, technical bug evidence and product feedback in one workspace. Team includes unlimited seats and projects, AI investigation and reviewable code work. Keep HubSpot for CRM, marketing and sales where those teams already work, and test the support platform with the cases your team handles most. ### When is HubSpot Service Hub the better fit? HubSpot Service Hub fits teams that want support inside the same CRM as marketing and sales, with call tracking, a customer success workspace, feedback surveys and more than 2,000 integrations. Gleap focuses on software teams connecting support to the product they build. Compare the channels, records and reporting your operation depends on, then use a trial to decide. ### Which HubSpot Service Hub alternatives should we compare? If you leave HubSpot for support only, compare help desks such as Zendesk, Freshdesk and Intercom. If HubSpot stays your CRM, Gleap can run support next to it through the native integration. Many "HubSpot alternatives" lists cover CRM replacements, which this page does not. ### Is Gleap cheaper than HubSpot Service Hub? For ten seats, the annual base subscription is $1,788 for Gleap Team and $10,800 for HubSpot Service Hub Professional at public USD list prices checked September 26, 2026. The difference is ($90 × 10 − $149) × 12, or $9,012 per year, before HubSpot's one-time $1,500 onboarding fee. This is a subscription example, not identical feature bundles or a total-bill estimate; AI usage, add-ons, taxes and discounts are excluded. Compare Gleap pricing with HubSpot Service Hub pricing using your actual seat count. ### Why compare with Service Hub Professional? Professional is the Service Hub tier with the help desk workspace, SLAs, skill-based routing and Customer Agent, which makes it the useful reference for a growing software support team. Starter is a lower-priced tier accessed with Core Seats, Free covers up to two users, and Enterprise starts at $150 per seat per month with a $3,500 onboarding fee. Choose the tier whose features you would actually use before comparing costs. ### How does each side charge for AI? Gleap charges $0.29 per Kai Support resolution on every plan, once per conversation it resolves, separately from the subscription, and Kai Support is available on every plan. HubSpot's Customer Agent runs on HubSpot Credits at 50 credits per resolved conversation; Professional includes 3,000 credits a month, unused credits do not roll over, and additional credits cost $0.010 each, about $0.50 per resolution (checked September 26, 2026). The units differ, so test representative conversations to estimate your AI budget. Explore Kai Support. ### Which Gleap plan includes the specialist agents? Team, Pro and Enterprise include Kai Resolve, Kai Code and Kai PM. Starter covers live chat, Kai Support and bug reports for one seat. Team is $149/month billed annually or $179 month-to-month, and AI usage is billed separately. ### What can we import from HubSpot? Gleap's HubSpot importer brings contacts and tickets, with subject, status and priority, and their conversations as comments; inbox conversations that never became a ticket are imported as inquiries. It uses a HubSpot private app token with the contacts and conversations read scopes and runs in the background. Knowledge base articles, pipelines, automations and reports are not imported, so validate a sample of your history and identities before importing everything. ### Can we keep HubSpot as our CRM? Yes. Gleap's native HubSpot integration creates HubSpot tickets from the conversation types you select, routes them into a chosen pipeline and stage, and can forward comments as notes, so sales and marketing keep working in HubSpot. It creates tickets and associated contacts rather than syncing deals or lifecycle stages; check your field and ownership requirements during the trial. Commonplace runs Gleap with HubSpot and JIRA connected. ### Does HubSpot have an AI support agent? Yes. HubSpot's Customer Agent answers across chat, email, voice and social channels from your knowledge base, website and documents, and transfers conversations to a person when needed; it is included with Professional and Enterprise and runs on HubSpot Credits. Kai Support answers from your help center and connected sources and hands over to your team. Compare handoff behavior, knowledge sources and cost on the questions your customers actually ask. ### How was this comparison checked? Gleap publishes this comparison. HubSpot's Service Hub pricing page, product and services catalog, Customer Agent pricing announcement, Jira integration and export articles were checked on 26 September 2026; the Service Hub product page was checked on 15 September 2026. Gleap claims follow current product and plan evidence, including the importer and integration code. Customer quotations describe their attributed experience, not a controlled comparison with HubSpot. ### Can Gleap support customers in mobile apps and on the web? Gleap provides web, iOS, Android, React Native and Flutter SDKs, so customers can chat, report bugs and read your help center inside your product. Capture depends on the SDK and configuration; verify the evidence your team needs on each platform. Review the Trust Center and required permissions before switching live channels. ### How does a support ticket become a reviewed code change? Customer conversations and reports supply the need and evidence for investigation, planning and code work. Gleap connects those steps to human review, release and customer follow-up. Explore self-driving development and Kai Code. --- # Help Scout Alternative for Software Support Source: https://www.gleap.ai/alternatives/helpscout-alternative Description: A Help Scout alternative for software teams: AI answers, a shared inbox, in-app bug reports and a feedback board, with unlimited seats, not per-user pricing. ## The Help Scout alternative. Support that shapes your product. Answer customers, understand reported bugs and keep good ideas connected to your roadmap. Gleap brings support and product work together, with room for your whole team. ## Help Scout vs Gleap at a glance. Gleap is an AI-native support platform with in-app bug reports and a feedback board, with unlimited seats from $149/month billed annually; Help Scout is a shared-inbox help desk priced per user, from $45/month billed annually on Plus, with AI Answers at $0.75 per resolution (checked September 25, 2026). - Primary focus: Gleap: AI-native customer support connected to bug reports, product feedback and code work; Help Scout: Shared inboxes with the Docs knowledge base, the Beacon widget and AI answers - Pricing unit: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; Help Scout: Per user: Plus $45 per month billed annually, $54 monthly (USD list prices, checked September 25, 2026); a Free plan covers five users - AI for customers: Gleap: Kai Support on every plan, answering from your knowledge sources; from Team, it calls the API and MCP tools your team adds; Help Scout: AI Answers at $0.75 per resolution; AI Drafts for teammates - Mobile apps: Gleap: Gleap SDK for web, iOS, Android, React Native and Flutter; Help Scout: Beacon SDKs for iOS and Android, plus web ## Choose the work you need. Help Scout combines shared inboxes, Docs, Beacon and AI answers. Choose Gleap when customer support also needs native bug evidence, a feedback board and a path into engineering. ## Include the people who build. Ten full users. USD list prices, monthly equivalent billed annually, checked September 25, 2026. Plan features differ; AI usage, add-ons and taxes excluded. ### Gleap Team Price: $149 / month Billed annually, or $179 month-to-month. Unlimited seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month. - Inbox, widget and knowledge base - Native reports, feedback and roadmap - Kai Resolve, Kai Code and Kai PM - AI usage billed separately ### Help Scout Plus Price: $450 / month 10 full users at $45 per user billed annually ($54 monthly). Free and Standard suit other needs. - Shared inboxes, Docs and Beacon - Advanced workflows and routing - AI Drafts for teammates - AI Answers at $0.75 per resolution ## Move in manageable steps. Keep your knowledge and customer history accounted for. ### Import your knowledge. Use the Help Scout article importer with your access token and chosen language. Review collections, article formatting and links before making the new help center live. ### Plan conversation history. The Docs importer is not a full inbox migration. Confirm what happens to conversations, contacts and attachments, and preserve historical access where needed. ### Pilot a real support day. Test channel routing, Kai Support answers and human handoff. Include an issue that needs engineering and a product request before moving the remaining channels. ## Your switching questions, answered. Knowledge, mobile support, plan fit and product work. ### When should we choose Gleap over Help Scout? Consider Gleap when support needs to connect with bug reporting, technical investigation, and product improvements. Help Scout fits teams seeking a shared customer-service workspace with knowledge and AI answers. Compare a question that needs engineering help as well as a routine answer. ### Does Help Scout answer customers automatically? Yes. AI Answers resolves customer questions using knowledge and connected sources. It is separate from AI Assist and Drafts for teammates. Gleap uses Kai Support for customer answers; test both products with your own knowledge and escalation needs. ### Does Help Scout support mobile apps? Yes. Help Scout documents Beacon SDKs for iOS and Android, as well as web support. Gleap also offers mobile SDKs. Evaluate the reporting and technical context you need on each supported platform. ### Can we bring our Help Scout knowledge into Gleap? Yes. Gleap has a Help Scout importer for Docs collections and articles, using an access token and selected language. Check formatting, links and access after import. This is not a claim that inbox conversations or configuration transfer through the same importer. ### Is Gleap cheaper than Help Scout? For a 10-person team comparing Team with Help Scout Plus, yes. With annual billing, Gleap Team is $1,788 per year with unlimited seats; 10 Plus users total $5,400 per year. That is $3,612 less in base subscription costs. These USD list prices were checked September 25, 2026. AI usage, add-ons, and taxes are separate, and features differ. Smaller teams or other tiers can change the result. See Help Scout pricing for current terms. ### How does Gleap handle product feedback? Use the feedback board and roadmap to organize requests and keep customers connected to progress. From Team, Kai PM adds planning assistance. Your team decides what to build and announces released changes. ### How was this comparison checked? Gleap publishes this comparison. Help Scout's pricing page was rechecked on 25 September 2026 and its Beacon documentation on 15 September 2026. Gleap's article importer, agent roles and plan scope were checked against product evidence. The customer proof here describes general Gleap use, not a measured Help Scout migration. ### Can we start with support before using coding agents? Yes. Gleap Team includes the shared inbox, knowledge base, customer-facing Kai Support, bug reports and feedback tools alongside the specialist agents, and Starter covers live chat, Kai Support and bug reports for one seat. Your team can introduce investigation and code work when those workflows are useful. ### Does Help Scout offer a free plan? Yes. Help Scout lists a Free plan with five users, one inbox and one Docs site. It may fit a team with basic needs. Compare current allowances before choosing a paid alternative. ### Do all colleagues need full Help Scout seats? Not necessarily. Help Scout offers light-user access on eligible plans. The price example here assumes ten full users, so it is not the right comparison for a team whose colleagues only need limited collaboration access. ### What does Kai Code produce? Kai Code produces code changes and a pull request for supported work; some models also show a plan step first. Your engineers review and merge; connecting a customer ticket does not mean every report is automatically released. See Kai Code. ### How does customer feedback become shipped work? Customer feedback gives product work a concrete starting point. Gleap connects requests and technical evidence to planning and implementation, while builders decide what to ship. Read about self-driving development. --- # Front Alternative for Software Customer Support Source: https://www.gleap.ai/alternatives/alternative-to-front Description: A Front alternative for software teams: AI support, a shared inbox and in-app bug reports, with unlimited seats instead of per-seat pricing. ## The Front alternative. Bring the product team closer. Give support and engineering one place to work on customer issues, with unlimited seats instead of Front's per-seat plans. Gleap connects conversations to bug evidence, product requests and, from Team, reviewed fixes. ## Front vs Gleap at a glance. Gleap is an AI-native support platform that connects conversations to bug evidence, product requests and, from Team, reviewed fixes, with unlimited seats from $149/month billed annually; Front is a shared inbox for customer operations priced per seat, from $65 per seat per month billed annually on Professional, with Autopilot AI charged per conversation (checked September 26, 2026). - Best for: Gleap: Software teams that want support, bug reports and product feedback in one workspace; Front: Operations teams running complex, collaborative email and messaging across many inboxes - Price: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; Front: Professional $65 per seat per month billed annually ($85 monthly); Starter $25 and Enterprise $105. USD list prices, checked September 26, 2026 - Seats: Gleap: Unlimited seats and projects from Team; Starter has 1 seat; Front: Per seat: up to 10 on Starter and 50 on Professional; Enterprise uncapped - AI agent: Gleap: Kai Support on every plan at $0.29 per resolution; from Team, Kai Support calls the API and MCP tools your team adds; Front: Autopilot add-on charged per conversation: $0.05 triage, $0.39 handoff, $0.89 resolution; Copilot $20 per seat - Bug reporting: Gleap: In-app bug reports with a marked screenshot and console and network logs on every plan; replay from Team; Front: Engineering handoff through Jira, GitHub and Linear integrations; no in-app bug capture listed - Feedback and roadmap: Gleap: Feature requests with votes, a public roadmap, a changelog and Kai PM from Team; Front: Not listed on Front's pricing page; connect a separate feedback tool - Collaboration: Gleap: Shared inbox, assignments and internal notes for the whole team; Front: Assignments, internal comments, shared drafts and guest accounts - Free trial: Gleap: 7-day free trial on every plan, Starter from $29/month; Front: 14-day trial of Professional features; no free plan - Moving over: Gleap: Import contacts and tickets by CSV, then run both tools side by side during a pilot; Front: Account export on request to Front support: conversations as CSV, attachments as EML; contacts as CSV ## Compare your team's workflow. Front brings customer operations and collaboration together. Gleap connects support to the software you build, including native reports, a roadmap and agents that help investigate and implement changes. ## Room for your whole team. Ten people. USD list prices, monthly equivalent billed annually; Gleap checked September 30, 2026, Front September 25, 2026. Features differ; AI usage, add-ons and taxes excluded. ### Gleap Team Price: $149 / month Billed annually, or $179 month-to-month. Unlimited seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month. - Shared inbox, widget and knowledge base - Native bug reports and product feedback - Kai Resolve, Kai Code and Kai PM - AI usage billed separately ### Front Professional Price: $650 / month 10 seats at $65 per seat, billed annually ($85 monthly). Other team sizes and tiers change the comparison. - Omnichannel team inbox - Routing, collaboration and analytics - Multiple workspaces, SSO and SCIM - AI add-ons available ## Pilot the complete handoff. Bring one routine question and one issue that needs engineering. ### Map your operations. Check channels, routing, permissions, reporting and integrations. Validate calendar and personal-email workflows separately if your team relies on them in Front. ### Plan historical access. List contacts, conversations, attachments and knowledge articles. Confirm the supported transfer path and retention requirements before choosing a cutover date. ### Test the product outcome. Try an answer, a technical report and a feature request with your team. Check who owns each next step and how the customer hears about the result. ## Your switching questions, answered. Collaboration, engineering handoffs, pricing and migration. ### Why choose Gleap as a Front alternative? Choose Gleap when customer support needs to connect directly with bug reporting, investigation and product feedback, and when the whole team should have access without per-seat pricing: Team and higher plans include unlimited seats. Front is a strong option for coordinating customer operations across departments. Compare the workflow your team handles most often. ### Can Front resolve customer questions with AI? Yes. Front Autopilot automates customer work, priced per conversation at $0.05 for triage, $0.39 for a handoff and $0.89 for a resolution (checked September 26, 2026), while Copilot assists teammates. Gleap uses Kai Support for customer answers and specialist agents for investigation and code work. Test answer quality and escalation with the same questions and sources. ### Is Gleap cheaper than Front? For a 10-person team comparing Team with Front Professional, yes. With annual billing, Gleap Team is $1,788 per year with unlimited seats; 10 Professional users total $7,800 per year. That is $6,012 less in base subscription costs. These USD list prices were checked September 30, 2026 for Gleap and September 25, 2026 for Front. AI usage, add-ons, and taxes are separate, and features differ. Smaller teams or other tiers can change the result. See Front pricing for current terms. ### Can we keep our engineering tools? Map the handoffs your team needs, including issue tracking, repository access, and release communication. Gleap offers integrations from Team, where Kai Support can also call the API and MCP tools your team adds. Confirm each action and permission before relying on it in a live workflow. ### What happens to feature requests? Gleap connects requests to customers and gives your team a feedback board, roadmap, and changelog. From Team, Kai PM adds request triage and prioritization. Your team chooses what to build and what to share. ### What should we check before switching? Pilot an inbox and one request that needs engineering work. Verify routing, customer identity, knowledge sources, and teammate access. Front exports shared-inbox conversations as CSV and attachments as EML on request to its support team, and contacts as CSV; Gleap imports contacts and tickets by CSV. Decide which historical conversations need to transfer and keep Front access for the rest. ### How was this comparison checked? Gleap publishes this comparison. Front's pricing page, Autopilot billing article, Jira, GitHub and Linear integration pages and data export articles were checked on 26 September 2026. Gleap features are matched to product and plan evidence. Prices describe named subscriptions; a pilot should establish operational fit. ### Does Front already offer team collaboration? Yes. Front includes assignments, internal comments and shared drafts, with guest accounts for colleagues to comment without a license. Gleap's reason to evaluate is the connection to native bug reports and product work, not a claim that Front lacks collaboration. ### Are the compared plans equivalent? No. Front Professional includes SSO and SCIM, while Gleap lists SSO on Enterprise. Compare required controls, channels and workflows before using a base-subscription calculation. Review Gleap plans. ### When is Front the better fit? Front fits operations teams that run complex, collaborative email across many shared and individual inboxes, with calendar and scheduling workflows and SSO and SCIM on Professional. Do not assume Gleap replaces those personal-email and scheduling workflows one for one; Gleap focuses on customer support connected to bug reports and product work. Test those requirements before moving. ### Which Front alternatives should we compare? Common Front alternatives are shared inboxes and help desks priced per seat or per agent, such as Help Scout, Zendesk, Intercom and HubSpot Service Hub. Gleap is the option when support should reach the product: in-app bug reports and, from Team, a feedback roadmap and reviewed code work with unlimited seats. ### Which plan includes the specialist agents? Gleap Team includes Kai Resolve, Kai Code and Kai PM, plus Kai Copilot for teammates. Starter includes Kai Support for customer answers; on every plan, AI usage is billed separately. Kai Code prepares code changes for your engineers to review. ### How does a support ticket become a reviewed code change? Customer conversations supply context for investigation and product decisions. Gleap links that evidence to agent-assisted planning and implementation, while builders control review and release. Explore self-driving development. --- # Trengo Alternative for Software Teams Source: https://www.gleap.ai/alternatives/alternative-to-trengo Description: A Trengo alternative for software teams: WhatsApp, chat and email with AI answers, plus in-app bug reports and a feature roadmap. Compare pricing. ## The Trengo alternative. An inbox that reaches your product. Trengo brings WhatsApp, email and chat into one inbox for customer teams. Gleap does that for software teams and adds in-app bug reports, a feature roadmap and reviewed code work, with unlimited seats from Team. ## Trengo vs Gleap at a glance. Gleap is an AI-native support platform that connects the inbox to bug evidence, product feedback and, from Team, reviewed code work, with unlimited seats from $149/month billed annually; Trengo is an omnichannel inbox built around WhatsApp, from €299 a month billed annually with 10 users and a yearly conversation allowance, plus €0.25 to €0.30 per AI conversation (checked September 26, 2026). - Best for: Gleap: Software teams that want support, bug reports and product feedback in one workspace; Trengo: European customer teams with heavy WhatsApp volume, including hospitality - Price: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; Trengo: Boost €299 and Pro €499 per month billed annually (€349 and €599 monthly), with 6,000 or 18,000 conversations a year; Enterprise quoted. EUR list prices, checked September 26, 2026 - Seats: Gleap: Unlimited seats and projects from Team; Starter has 1 seat; Trengo: 10 users on Boost and 20 from Team; extra users from €25 a month billed annually - Channels: Gleap: Live chat on every plan; email, WhatsApp, Instagram, Messenger, Slack and Telegram from Team; Trengo: Email, WhatsApp, Instagram, Messenger, website chat, Telegram, SMS and voice, depending on the plan - AI agent: Gleap: Kai Support on every plan at $0.29 per resolution; from Team, Kai Support calls the API and MCP tools your team adds; Trengo: HelpMate AI Agent on every plan, €0.25 to €0.30 per AI conversation from a prepaid balance - Bug reporting: Gleap: In-app bug reports with a marked screenshot and console and network logs on every plan; replay from Team; Trengo: No in-app bug capture or Jira, Linear or GitHub integration listed; REST API, webhooks and Zapier - Feedback and roadmap: Gleap: Feature requests with votes, a public roadmap, a changelog and Kai PM from Team; Trengo: No voting board or roadmap listed; CSAT surveys - Mobile SDKs: Gleap: Web, iOS, Android, React Native and Flutter SDKs for chat and bug reporting; Trengo: Website widget; agents work from a progressive web app - Hosting: Gleap: EU or US data residency chosen at signup and GDPR on every plan; SOC 2 Type II audited, report shared with Pro and Enterprise; Trengo: Hosted on AWS in Frankfurt; GDPR compliant - Free trial: Gleap: 7-day free trial on every plan, Starter from $29/month; Trengo: 7-day free trial; no free plan - Moving over: Gleap: Import contacts and tickets by CSV, then run both tools side by side during a pilot; Trengo: Conversations as PDF one at a time, report CSVs, and tickets, messages and contacts through the REST API ## A platform fee, or unlimited seats. Trengo charges a monthly platform fee with bundled users and a conversation allowance, from €299 a month billed annually for 10 users on Boost, and bills AI conversations separately. Gleap Team includes unlimited seats and projects for $149/month billed annually. Compare in one currency, and count users, conversations and AI usage. ## One workspace. Unlimited seats. List prices, billed annually: Gleap in USD, Trengo in EUR, checked September 26, 2026. AI usage, add-ons and taxes excluded; features differ. ### Gleap Team Price: $149 / month $1,788 billed annually, or $179 month-to-month. Unlimited seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month. - Live chat, email and a shared inbox - Help center and knowledge base - In-app bug reports with technical evidence - Every Kai agent; AI usage billed separately ### Trengo Boost Price: €299 / month Billed annually, or €349 month-to-month. 10 users and 6,000 conversations a year. - WhatsApp, email, chat and social inbox - HelpMate AI Agent at €0.25 per AI conversation - Help center with a custom domain - Extra users €25 a month billed annually ## Bring your Trengo history. Export tickets, messages and contacts through Trengo's API, import contacts and tickets into Gleap by CSV and test a sample before cutover. Plan the WhatsApp number move and rebuild rules and journeys as their own steps. ## Plan your move. Export, import a sample, then move the channels. ### Export what you need. Trengo's REST API lists tickets, messages and contacts, reports export as CSV, and single conversations download as PDF. The API allows 120 requests a minute, so plan larger exports in batches. ### Import a sample into Gleap. Gleap's CSV import creates tickets with type, status, priority, assignee and the customer's email and name, plus your own ticket fields, and help-center articles can come in by CSV. No native Trengo importer is assumed. ### Move the channels, then switch. Plan the WhatsApp Business number move with Meta and both providers, then connect email, chat and social channels in Gleap and run real conversations through the trial before you switch. ## Your switching questions, answered. Pricing, WhatsApp, AI and the move from Trengo. ### Why choose Gleap as a Trengo alternative? Gleap is a Trengo alternative for software teams that want WhatsApp, chat and email next to in-app bug reports and product feedback in one workspace. Team includes unlimited seats and projects, plus AI investigation and reviewable code work. Test it with the conversations and engineering handoffs your team handles most. ### When is Trengo the better fit? Trengo fits European customer teams with heavy WhatsApp volume: it is an official WhatsApp Business Partner, hosts in Frankfurt and uses one AI agent for support and lead qualification. Its booking-platform and property-management integrations suit hospitality and leisure businesses, and it offers voice. Choose Gleap when the people you support use your software and their reports should reach engineering. ### Which Trengo alternatives should we compare? Other omnichannel inboxes to compare with Trengo include Zendesk, Freshdesk, Front and Crisp. Gleap is the option for software teams that want the inbox connected to bug reports, a roadmap and, from Team, reviewed code work. ### Is Gleap cheaper than Trengo? On the base subscription, yes: Trengo's smallest plan, Boost, is €299 a month billed annually for 10 users and 6,000 conversations a year, with extra users from €25 a month and AI conversations at €0.25 each, while Gleap Team is $149/month billed annually with unlimited seats. AI usage is billed separately on both sides and the units differ, so compare a year of your own volume. EUR and USD list prices, checked September 26, 2026. ### How is Trengo priced? Trengo charges a platform fee in euros: Boost is €299 a month billed annually or €349 monthly with 10 users, Pro €499 or €599 with 20 users, and Enterprise is quoted. Annual plans include 6,000 or 18,000 conversations a year and monthly plans 500 or 1,500 a month; extra conversations cost €15 to €18 per 100. AI conversations cost €0.25 to €0.30 each. See Trengo pricing, checked September 26, 2026. ### Does Trengo have an AI agent? Yes. HelpMate, Trengo's AI Agent, is on every plan and is billed at €0.25 to €0.30 per AI conversation from a prepaid balance; AI actions that call third-party systems need Pro or Enterprise (checked September 26, 2026). Kai Support answers customers on every Gleap plan ($0.29 per resolution on every plan) and, from Team, can call the API and MCP tools your team adds. ### Does Gleap support WhatsApp? Yes, from Team. WhatsApp, Instagram, Messenger, Slack and Telegram join live chat and email in one shared inbox, with Kai Support answering and your team taking over. See Gleap's channels. Map your WhatsApp templates and numbers before you switch. ### Does Trengo connect to engineering? Trengo lists no Jira, Linear or GitHub integration; engineering handoffs run through its REST API, webhooks or Zapier. Gleap captures in-app evidence with the report and, from Team, Kai Resolve investigates and Kai Code opens a pull request linked to the ticket. ### What can we bring over from Trengo? Trengo's REST API lists tickets, messages and contacts, reports export as CSV and single conversations download as PDF. Gleap's CSV import creates tickets with type, status, priority, assignee and the customer's email and name, plus your own ticket fields, and help-center articles can come in by CSV. No native Trengo importer is assumed, so test a sample before importing everything. ### Where is our data hosted? Gleap customers choose EU or US data residency at signup, and GDPR applies to every plan. Gleap is SOC 2 Type II audited, and the report is shared with Pro and Enterprise customers. Trengo hosts on AWS in Frankfurt and states it is GDPR compliant. Review the Trust Center before moving customer data. ### Which Gleap plan includes the specialist agents? ### How was this comparison checked? Gleap publishes this comparison. Trengo's pricing page, billing, conversation, channel, help center, voice and export help articles, integrations page, developer documentation, security page and data processing terms were checked on September 26, 2026. Gleap claims follow current product and plan evidence, including its CSV import. Customer quotations describe their attributed experience, not a migration from Trengo. ### Can we test Gleap before switching? Yes. During the 7-day free trial, connect a test channel, import sample records and test replies and routing while Trengo stays live. Review the Trust Center and required permissions before switching live channels. --- # Kustomer Alternative for Software Support Teams Source: https://www.gleap.ai/alternatives/alternative-to-kustomer Description: A Kustomer alternative for software teams: AI customer support linked to bug evidence, reviewed fixes and product feedback, with published plans. ## The Kustomer alternative. Turn conversations into fixes and features. Answer customers with Kai Support, capture bug evidence inside your app and give engineering a reviewable next step. Gleap connects the support inbox to the software your team builds, with unlimited seats from Team. ## Kustomer vs Gleap at a glance. Gleap builds support on the software itself, with in-app evidence, logs, code and a roadmap, from $149/month billed annually with unlimited seats; Kustomer is an AI customer service CRM for high-volume CX operations and voice, with no published list prices (checked September 26, 2026). Choose Gleap when reported issues need investigation and reviewed fixes. - Primary focus: Gleap: AI-native customer support for software teams, with bug reports and product feedback; Kustomer: AI-native CX platform built on a customer service CRM - Customer context: Gleap: Session replay, console and network logs, device data and customer attributes with the ticket; Kustomer: Unified timeline with purchase history, past conversations and loyalty status - Channels: Gleap: In-app widget on every plan; email, WhatsApp, Messenger, Instagram and Telegram from Team; plan voice separately; Kustomer: Voice, email, chat, SMS, WhatsApp and social; voice, SMS and WhatsApp pay as you go - AI for customers: Gleap: Kai Support answers from your knowledge sources, calls the API and MCP tools your team adds from Team and hands over to your team; Kustomer: Concierge resolves requests across chat, email, SMS, WhatsApp and voice - AI for agents: Gleap: From Team, Kai Copilot drafts replies and Kai Resolve investigates with logs, the click trail and code; Kustomer: Envoy surfaces context, suggests replies, summarizes and updates records - AI-assisted fixes: Gleap: From Team, Kai Code plans, writes and tests code and opens a pull request for review; Kustomer: Architect builds agents and no-code workflows; an MCP client exposes live data to external agents - Product workflow: Gleap: Feature requests, public roadmap and Kai PM triage from Team, changelog included; Kustomer: Custom objects, workflows and reporting; check product feedback needs separately - Commercial comparison: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; Kustomer: No published list prices; an ROI assessment, then exact pricing from sales (checked September 26, 2026) ## Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly); Team is $149/month billed annually or $179 month-to-month, with unlimited seats, projects and every Kai agent; Pro at $299/month adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage is billed separately. Kustomer does not post list prices: its pricing page offers a savings and ROI assessment, sales builds exact pricing, and voice, SMS and WhatsApp are pay as you go. Compare a current quote against your channel and engineering needs. ## Pilot before you move. One routine question. One issue that needs engineering. ### Map your operations. List the channels, routing, SLAs, permissions, reporting and integrations you use in Kustomer. Plan voice, SMS and any CRM objects or purchase data separately; Gleap focuses on software support and product feedback. ### Plan historical access. No native Kustomer importer is assumed. Export customers, conversations and knowledge articles, review a sample with Gleap and confirm retention requirements before choosing a cutover date. ### Test the product outcome. Run one answer, one bug report and one feature request through the trial. Check who owns each next step, how the pull request is reviewed and how the customer hears about the result. ### Why choose Gleap as a Kustomer alternative? Choose Gleap when support conversations need to connect to bug evidence, investigation and reviewed code changes in the software you build. Team includes an AI help desk with unlimited seats and Kai Support, plus Kai Resolve, Kai Code and Kai PM. Kustomer is built around a customer service CRM for high-volume CX operations. ### What does Kustomer do well? Kustomer unifies customer data and conversations on one timeline, including purchase history, loyalty status and past interactions across voice, email, chat, SMS and social. Its Concierge, Envoy and Architect agents cover customer-facing AI, rep assistance and no-code agent building. Evaluate it when CRM depth, voice and conversation volume define your operation. See the Kustomer platform. ### How is Kustomer priced? Kustomer does not post list prices. Its pricing page says it does not post one-size-fits-all pricing; a two-minute assessment estimates savings and ROI from your industry, company size, agents and monthly conversations, and sales then builds exact pricing. Voice, SMS and WhatsApp are pay as you go. Checked 26 September 2026. ### How is Gleap priced? Gleap publishes its plans. Starter is $29/month billed annually for one seat; Team is $149/month billed annually or $179 month-to-month with unlimited seats, projects and every Kai agent. AI usage is billed separately. A lower total cost than Kustomer is not assumed; compare a quote with Gleap pricing for your scope. ### Which Gleap plan includes the specialist agents? Team, Pro and Enterprise include Kai Resolve, Kai Code and Kai PM. Kai Support is available on every plan, and AI usage is billed separately. Your engineers review every pull request before it merges. Compare plans. ### What does switching from Kustomer involve? Plan an export, a sample review and a pilot. No native Kustomer importer is assumed, so export customers, conversations and knowledge articles from Kustomer, review a sample in Gleap and rebuild routing, channels and automations before moving live traffic. Keep read access to Kustomer records that still need reference. ### Does Kustomer have AI agents? Yes. Kustomer Concierge resolves customer requests across chat, email, SMS, WhatsApp and voice, Envoy assists reps with context and suggested replies, and Architect builds agents and workflows without code. Gleap's Kai Support answers customers and, from Team, can call the API and MCP tools your team adds, while Kai Resolve and Kai Code investigate and prepare fixes in your codebase. Compare answer quality and what happens after the answer. See Concierge. ### Does Gleap replace Kustomer's CRM and voice? Do not assume parity. Kustomer's timeline, custom objects and pay-as-you-go voice serve CX operations that Gleap does not specialize in. Gleap keeps customer attributes, sessions and conversations with the ticket and focuses on software support. Map voice, SMS and CRM needs before choosing a replacement. ### How was this comparison checked? Gleap publishes this comparison. Kustomer's homepage, pricing, platform, Concierge, Envoy and Architect pages were rechecked on 26 September 2026; its developer chat SDK documentation was checked on 15 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience, not a controlled comparison with Kustomer. ### Can Gleap support customers in mobile apps? Yes. Gleap provides web, iOS, Android, React Native and Flutter SDKs for chat, bug reports and feedback; capture varies by platform and configuration. Kustomer documents web, iOS and Android chat SDKs. Test the evidence and widget behavior your team needs on each platform. See in-app bug reporting. ### Can we check security before switching? Yes. Review the Gleap Trust Center for certifications, data handling and permissions. Kustomer lists SOC 2 Type II, ISO 27001, GDPR, CCPA and HIPAA on its platform page. Bring your requirements to the trial and confirm each integration and agent permission before going live. ### How does a support ticket become a reviewed code change? Customer conversations and reports supply the need and evidence for investigation, planning and code work. Gleap connects those steps to human review and customer follow-up. Explore self-driving development. --- # Gorgias Alternative for Software Teams Source: https://www.gleap.ai/alternatives/alternative-to-gorgias Description: A Gorgias alternative for software teams. Gleap connects in-app support, bug evidence and product feedback with AI agents, with unlimited seats from Team. ## The Gorgias alternative. Support built for software teams. Gorgias is built for ecommerce stores; Gleap is built for software teams. Answer customers inside your app, capture bug evidence and connect requests to the changes your team ships, with unlimited seats from Team. ## Gorgias vs Gleap at a glance. Gleap is an AI-native support platform for software teams, with in-app bug reports, feedback and, from Team, reviewed code work, from $149/month billed annually with unlimited seats; Gorgias is a help desk and AI agent for ecommerce brands, priced by monthly tickets from $50/month for 300 tickets billed annually (checked September 26, 2026). - Best for: Gleap: Software teams that want support, bug reports and product feedback in one workspace; Gorgias: Ecommerce brands on Shopify and other store platforms - Price: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; Gorgias: By monthly tickets: Basic $50 for 300, Pro $300 for 2,000, Advanced $750 for 5,000, billed annually; Starter $10 monthly. USD list prices, checked September 26, 2026 - Seats: Gleap: Unlimited seats and projects from Team; Starter has 1 seat; Gorgias: Not priced per agent: 3 user seats on Starter, 500 on the other plans - AI agent: Gleap: Kai Support on every plan at $0.29 per resolution; from Team, Kai Support calls the API and MCP tools your team adds; Gorgias: AI Agent on every plan, $0.90 per automated interaction on annual plans; a resolved ticket also pays the ticket fee - Bug reporting: Gleap: In-app bug reports with a marked screenshot and console and network logs on every plan; replay from Team; Gorgias: No in-app bug capture listed; no Jira, Linear or GitHub app in its app directory - Feedback and roadmap: Gleap: Feature requests with votes, a public roadmap, a changelog and Kai PM from Team; Gorgias: No voting board or public roadmap listed - Where it runs: Gleap: Gleap SDK for web, iOS, Android, React Native and Flutter, for in-app support and reporting; Gorgias: Shopify and WooCommerce on every plan, BigCommerce from Basic, Magento from Pro - Moving over: Gleap: Import contacts and tickets by CSV, then run both tools side by side during a pilot; Gorgias: Tickets export to CSV from any view; message text through the analytics export or the API ## Built for a different customer. Gorgias is a helpdesk for ecommerce merchants: order data in the inbox, an AI Agent that handles shopper requests, and Shopify, WooCommerce, BigCommerce and Magento integrations. Gleap is built for software and product-led SaaS teams, with support inside the product and feedback connected to engineering. If you run a store, evaluate Gorgias on those strengths; if you build software, compare the workflow below. ## Plans priced on different units. USD list prices, monthly equivalent billed annually, checked September 25, 2026. AI usage, add-ons and taxes excluded; features differ. ### Gleap Team Price: $149 / month $1,788 billed annually; $179 month-to-month. Unlimited seats, projects and every Kai agent; Pro adds reports, LLM model choice and the SOC 2 report from $299/month. - Shared inbox, widget and knowledge base - Bug reports with technical evidence - Requests, roadmap and release updates - Every Kai agent; AI usage billed separately ### Gorgias Pro Price: $300 / month $3,600 billed annually; $360 month-to-month. 2,000 tickets a month, then $0.36 per ticket. - Ecommerce inbox: email, chat, social, help center - Shopify, WooCommerce, BigCommerce and Magento - AI Agent adds $171/month for 190 automated interactions - Basic starts at $50/month for 300 tickets ## Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly); Team is $149/month billed annually or $179 month-to-month, with unlimited seats and projects and every Kai agent (Pro, at $299/month, adds advanced reports, LLM model choice, the SOC 2 report and priority support); AI usage is billed separately. Gorgias prices the helpdesk by monthly ticket volume and the AI Agent per automated interaction, so compare your ticket count and expected automation rather than seats. ## Plan the evaluation. Keep what the store needs. Test what the software needs. ### Separate store operations from product support. List the order lookups, refunds, returns and Shopify actions your team runs from the inbox today. Gleap does not replace those ecommerce workflows; test it for the product questions, bug reports and requests your software customers send. ### Export, sample, pilot. No native Gorgias importer is assumed. Export tickets, macros and help articles, add a sample of articles to Gleap's knowledge base, and run one channel through Kai Support and your team before moving the rest. ### Count tickets and interactions. Take a recent month of Gorgias billable tickets and automated interactions, then run representative conversations in the trial to estimate Gleap's plan and AI usage. Include Voice or SMS add-ons if you rely on them. ## Your switching questions, answered. Fit, pricing, AI billing and the details of moving from Gorgias. ### Why choose Gleap as a Gorgias alternative? Choose Gleap when your customers use software rather than a storefront and support needs to connect to the product. Gleap brings an AI help desk for in-app help, bug reports with technical evidence, feature requests and a roadmap into one workspace, with unlimited seats and specialist agents from Team. Gorgias fits ecommerce teams that run order actions from the inbox. ### When is Gorgias the better fit? Gorgias is the better fit when you sell through Shopify, WooCommerce, BigCommerce or Magento and want order data, refunds and returns handled in the inbox. Its AI Agent is built for shopper requests and can take actions such as cancelling an order or processing a return. Gleap does not replace those ecommerce integrations. From Team, Kai Support can call API and MCP tools your team adds, so test any store action you would need it to take. ### Which Gorgias alternatives should we compare? It depends on what you sell. If you run an online store, compare Gorgias with other commerce-focused help desks; this page is written for software teams. If your customers use your software, compare Gleap with Zendesk, Freshdesk, Help Scout and Intercom, which also price per agent or seat. ### How is Gorgias priced today? Gorgias prices its helpdesk by monthly ticket volume, not by seat. On annual billing (USD list prices, checked September 26, 2026), Basic is $50/month for 300 tickets, Pro $300 for 2,000 and Advanced $750 for 5,000; Starter is $10/month for 50 tickets on monthly billing only, and per-ticket overages and month-to-month prices are higher. AI Agent interactions are $0.90 each on annual plans or $1.00 monthly, and a ticket the AI Agent resolves is charged the ticket fee plus the automation fee. See Gorgias pricing. ### Is Gleap cheaper than Gorgias? Not universally; the two products price different units. Gleap Starter is $29/month billed annually ($35 monthly), and Team is $149/month billed annually or $179 month-to-month with unlimited seats and every Kai agent. Gorgias Basic costs less than Gleap Team at $50/month for 300 tickets, while Gorgias Pro is $300/month for 2,000 tickets before AI Agent fees. Compare your monthly ticket volume and expected automation with Gleap plans; AI usage, add-ons and taxes are excluded on both sides. ### How is AI usage billed on each side? Gleap charges $0.29 per Kai Support resolution on every plan, once per conversation it resolves, separately from the subscription. Gorgias bills the AI Agent per automated interaction, with a monthly allowance per plan and overage fees beyond it. These units are not equivalent, so run representative conversations in a trial rather than assuming an interaction and a conversation cost the same. ### Does Gorgias have an AI agent? Yes. Gorgias lists its AI Agent on every plan and its help center documents it drawing on help center articles, website content, documents, guidance and Shopify data, with handover when it cannot respond confidently. Gleap's Kai Support answers from your knowledge base and connected sources and hands over to your team when needed. Evaluate both with your own questions and handoff rules. ### Which Gleap plan includes the specialist agents? Team, Pro and Enterprise include Kai Resolve, Kai Code and Kai PM. Starter includes Kai Support and live chat for one seat. Your engineers review code before anything is merged. ### What does switching from Gorgias involve? Plan it as an export, a sample and a pilot; no native Gorgias importer is assumed. Export tickets to CSV from a Gorgias view (message text comes through its analytics export or API), macros and help articles, add a sample of articles to Gleap's knowledge base, configure channels, routing and handoffs, then run one channel in the 7-day free trial before moving the rest. Keep access to historical Gorgias tickets for reference. ### How was this comparison checked? Gleap publishes this comparison. The Gorgias pricing page, billing and ticket export articles and app directory were rechecked on 26 September 2026, its homepage, AI Agent page and AI Agent help center articles were checked on 15 September 2026, and Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience, not a controlled comparison with Gorgias. ### Can Gleap support customers inside a mobile app? Yes. Gleap provides web, iOS, Android, React Native and Flutter SDKs for in-app chat, help and reporting. Capture depends on the platform and configuration, so verify the evidence your team needs on each. Explore live chat for apps and websites. ### How does Gleap connect support to engineering? Bug reports and requests stay linked to the customer conversation. From Team, Kai Resolve investigates with logs, the click trail, screenshots and read-only code access, and Kai Code prepares a pull request your engineers review. This is Gleap's self-driving development workflow, with your team deciding what ships. ### Can we review security before switching? Yes. Review the Gleap Trust Center, required integrations and permissions during the trial. Bring your data-handling requirements to a demo so your team can validate the setup before switching live channels. --- # Pylon Alternative for B2B Software Support Source: https://www.gleap.ai/alternatives/alternative-to-pylon Description: A Pylon alternative for B2B software support: connect in-app bug evidence to AI investigation, reviewed fixes and product feedback. ## The Pylon alternative. Connect support to what you ship. Answer B2B customers, capture technical evidence inside your app and give engineering a concrete next step. Gleap connects the shared inbox to investigation, reviewed code and product feedback, with unlimited seats from Team. ## Pylon vs Gleap at a glance. Gleap connects support to in-app bug evidence, investigation and, from Team, reviewed code for the software you build, with unlimited seats from $149/month billed annually; Pylon is a B2B support platform built around Slack Connect and Microsoft Teams channels, with no published plan prices (checked September 26, 2026). Evaluate shared-channel and account-management requirements separately. - Primary focus: Gleap: AI-native customer support connected to bug reports, product feedback and code work; Pylon: B2B support in shared Slack and Microsoft Teams channels with account context - Customer channels: Gleap: Widget chat on every plan; email, WhatsApp, Slack, Telegram and Messenger from Team, in one inbox; verify shared-channel behavior; Pylon: Slack, Microsoft Teams, Discord, email, chat, SMS, WhatsApp, phone and Telegram - Issue evidence: Gleap: Supported screenshots, replay, console/network logs and customer context from the SDKs; Pylon: Conversation, account and connected-system context; validate product diagnostics - AI for customers: Gleap: Kai Support answers from knowledge sources, hands over to your team and, from Team, calls the API and MCP tools your team adds; Pylon: Support Agent owns and resolves customer work end to end with Skills - AI investigation: Gleap: From Team, Kai Resolve reads logs, the click trail and code and returns findings; Pylon: Assist Agent searches support history, CRM, usage and codebases; asks before it acts - Code work: Gleap: From Team, Kai Code plans, writes and tests code and opens a pull request for review; Pylon: Integrations list MCP, Linear and Cursor; validate the code workflow - Commercial comparison: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; Pylon: No published prices; request a current quote with seat terms and AI add-ons - Best evaluation case: Gleap: A customer report that needs support, a code change and a follow-up; Pylon: An account issue raised in a shared Slack or Teams channel ## Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly) for one seat with Kai Support. Team is $149/month billed annually with unlimited seats and projects and every Kai agent (Pro, at $299/month, adds advanced reports, LLM model choice, the SOC 2 report and priority support). AI usage is separate. Pylon publishes no plan prices; its pricing route opens a demo form. Request a current quote with seat terms and AI add-ons, then compare it with the workload you plan to run. ## Pilot one account end to end. Keep the channels your customers rely on. ### Map your channels. List the Slack Connect and Microsoft Teams channels, email and chat your customers use today. Test Gleap's channel set, routing and customer identity with one real account before moving anything. ### Plan historical access. No native Pylon importer is assumed. Export issues, contacts and knowledge articles, review a sample with us and keep Pylon readable for records that still need reference. ### Test the product outcome. Bring one question, one in-app report and one feature request. Check the evidence, who owns each next step and how the customer hears about the result. ### Why choose Gleap as a Pylon alternative? Choose Gleap when customer support should connect to in-app bug evidence, AI investigation, reviewed code and product feedback for the software you build. Team includes unlimited seats and Kai Resolve, Kai Code and Kai PM. Pylon fits teams whose support lives in customer Slack and Microsoft Teams channels with account context. Test the workflow your team handles most. ### What does Pylon do well? Pylon tracks customer conversations from Slack Connect and Microsoft Teams shared channels, email, chat and other channels as issues, with account context, SLAs and routing. Its Slack integration mirrors channel threads as internal notes, and its Teams integration can bridge Teams channels to Slack. Gleap does not claim to replace those shared-channel workflows; evaluate them on their own terms. ### Can Gleap replace our customer Slack and Teams channels? Do not assume a one-for-one replacement for Slack Connect or Microsoft Teams shared-channel support. Gleap centers support on your product, with widget conversations, and from Team email, WhatsApp, Slack, Telegram and Messenger, in one inbox. Test the channel set and shared-channel behavior your customers rely on before moving a live account. See Gleap's support channels. ### Does Pylon have AI agents? Yes. Pylon's agents include a Support Agent that owns and resolves customer work end to end, an Assist Agent that searches support history, CRM data, product usage, logs and your codebase and asks before it acts, and Background Agents, in beta, that run Skills when a trigger fires. Gleap uses Kai Support for customer answers and, from Team, for actions through the API and MCP tools your team adds, plus Kai Resolve and Kai Code for investigation and code work. Compare evidence, proposed action and result on the same ticket. ### How is Pylon priced? Pylon does not publish plan prices; on 26 September 2026 its pricing route redirected to a demo form. One published add-on price is phone support with SMS at $35 per seat per month, announced on March 31, 2026. Request a current quote and confirm seat charges, minimums and AI add-ons for your team. Gleap publishes subscriptions with separate AI usage; a lower total cost is not assumed. ### How is Gleap priced? Gleap Starter is $29/month billed annually ($35 monthly) for one seat. Team is $149/month billed annually or $179 month-to-month, with unlimited seats, projects and every Kai agent; Pro, at $299/month ($359 monthly), adds advanced reports, LLM model choice, the SOC 2 report and priority support. AI usage is billed separately, so estimate it with representative conversations. See Gleap pricing. ### Which Gleap plan includes the specialist agents? Team, Pro and Enterprise include Kai Resolve, Kai Code and Kai PM. Kai Support is available on every plan, with AI usage billed separately. Your engineers review pull requests before they merge. See Kai Code. ### What does switching from Pylon involve? Plan channels, customer identification, knowledge sources, routing and access to historical issues. No native Pylon importer is assumed: export issues, contacts and articles, review a sample with us, then pilot one account while Pylon stays in place. Review the Gleap Trust Center and required permissions before a cutover. ### How was this comparison checked? Gleap publishes this comparison. Pylon's homepage, pricing route, Support Agent and Assist Agent pages and its help center plan articles were rechecked on 26 September 2026; its Slack and Microsoft Teams pages and its chat widget, Skills and Background Agents documentation were checked on 15 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience, not a measured Pylon migration. ### Does Gleap capture bug evidence from inside the app? Yes. Gleap's web, iOS, Android, React Native and Flutter SDKs can attach screenshots, session replay, console and network logs and device context to a report, depending on SDK and configuration. Pylon's chat widget documents embedded knowledge search, forms and AI responses. Explore in-app bug reporting. ### What happens to feature requests? Requests stay linked to the customers who asked, with votes, a public roadmap and release updates. From Team, Kai PM triages feedback, finds duplicates and scores requests; your team decides what belongs on the roadmap. Explore product feedback. ### How does a support ticket become a reviewed code change? Customer conversations and in-app reports supply the need and evidence for investigation, planning and code work. Gleap links those steps to human review, release and customer follow-up. Explore self-driving development. --- # LivePerson Alternative for Software Teams Source: https://www.gleap.ai/alternatives/alternative-to-liveperson Description: A LivePerson alternative for software teams. Gleap connects AI customer support, bug evidence and product feedback to reviewed fixes, with published plans. ## The LivePerson alternative. Support connected to your product. Answer customers inside your app, keep bug evidence with the conversation and hand engineering a reviewable next step. Gleap publishes its plans and includes unlimited seats from Team. ## LivePerson vs Gleap at a glance. Gleap is an AI-native support platform that connects conversations to bug evidence, investigation and code work, with published plans, including Starter at $29/month and Team at $149/month billed annually; LivePerson, part of SoundHound AI since September 4, 2026, serves enterprise contact centers with messaging, voice and AI on quoted Bronze, Silver and Gold tiers (checked September 26, 2026). Evaluate voice, regional channels and contact-center orchestration separately. - Primary focus: Gleap: AI-native customer support, bug reports and product feedback for software teams; LivePerson: Conversational AI and messaging for enterprise contact centers - Channels: Gleap: Widget on every plan, plus email, WhatsApp, Messenger, Instagram, Telegram and Slack from Team, in one inbox; LivePerson: Web, app, SMS, WhatsApp, Apple Messages, voice, email, social and regional apps - AI answers: Gleap: Kai Support answers from connected knowledge on every plan and hands over to your team; LivePerson: KnowledgeAI from Silver; Copilot, AI agents and bring-your-own-LLM on Gold (checked September 26, 2026) - Issue evidence: Gleap: Supported screenshots, replay, console/network logs and customer context in the ticket; LivePerson: Intent Manager, Report Center and Analytics Studio insights - Investigation and code: Gleap: From Team, Kai Resolve returns findings and Kai Code opens pull requests your engineers review; LivePerson: Copilot Summary, Assist and Rewrite for agents on Gold; confirm engineering handoff options - Mobile: Gleap: SDKs for iOS, Android, React Native and Flutter with in-app reporting; LivePerson: App Messaging channel; confirm SDK scope in your evaluation - Commercial comparison: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; LivePerson: Bronze, Silver and Gold tiers; request a current quote - Best evaluation case: Gleap: A customer report that needs an answer, a code change and a follow-up; LivePerson: A high-volume contact center with voice, SMS and regional channel requirements ## Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly); Team is $149/month billed annually or $179 month-to-month, with unlimited seats and projects and every Kai agent (Pro, at $299/month, adds advanced reports, LLM model choice, the SOC 2 report and priority support); AI usage is billed separately. LivePerson sells Bronze, Silver and Gold on request; its pricing page lists no dollar figures, and outbound SMS is billed at the provider's list rate plus a 15% handling fee. Compare a current quote against the workflow you need. ## Pilot on your own product. Keep the contact-center scope you rely on. ### Separate contact-center requirements. List the voice, SMS, Apple Messages, regional apps, compliance scope and routing rules your operation depends on. Evaluate those against LivePerson independently of the product-connected workflow. ### Run one case end to end. Take a customer question, a reported bug and a feature request through Kai Support, investigation and a reviewed pull request in a test build. Check identity, capture and handoff on each platform you ship. ### Plan the transition without an importer. No native LivePerson importer is assumed. Export the conversations and knowledge you need, import a sample, and keep access to history before changing live channels. ### Why choose Gleap as a LivePerson alternative? Choose Gleap when customer support needs to connect to the software you build. It combines AI customer support, in-app bug reports with technical evidence and product feedback in one workspace, with unlimited seats from Team. Team also includes Kai Resolve and Kai Code so a reported issue can become findings and a reviewed pull request. LivePerson is built for enterprise contact centers; the products serve different teams. ### When is LivePerson the better fit? LivePerson fits large enterprises and contact centers that run messaging and voice at scale. Its channels page names web, app, SMS, WhatsApp, Apple Messages for Business, voice, email, Facebook Messenger, Instagram, LINE, WeChat, Viber and KakaoTalk, and its tiers add KnowledgeAI from Silver and Copilot, AI agents and bring-your-own-LLM on Gold. Choose Gleap when the support workflow needs to reach the product, not to replace that contact-center scope. ### How is LivePerson priced today? LivePerson does not publish numeric prices. Its pricing page lists Bronze, Silver and Gold tiers behind a request-a-quote form; Silver adds KnowledgeAI and Gold adds Copilot, AI agents and the other generative AI features, and outbound SMS is billed at the provider's list rate plus a 15% handling fee. Request a current quote for your channels, volumes and tier before comparing. ### Is LivePerson part of SoundHound AI? Yes. SoundHound AI completed its acquisition of LivePerson on September 4, 2026 and says LivePerson's platform will be integrated into OASYS, its orchestrated agent system; liveperson.com carries the acquisition notice (checked September 26, 2026). Confirm your contract terms and roadmap with your account team before planning a renewal or a move. ### Is Gleap cheaper than LivePerson? No cost comparison is possible from public sources, because LivePerson quotes each contract. Gleap publishes its plans: Starter is $29/month billed annually for one seat; Team is $149/month billed annually or $179 month-to-month with unlimited seats, projects and every Kai agent; Pro at $299/month adds advanced reports, LLM model choice, the SOC 2 report and priority support. AI usage is billed separately. Compare Gleap pricing against your LivePerson quote; a lower total cost is not assumed. ### Which Gleap plan includes the specialist agents? Team, Pro and Enterprise include Kai Resolve, Kai Code and Kai PM. Kai Support is available on every plan, and Starter covers live chat, Kai Support and in-app bug reports for one seat. AI usage is billed separately on all plans. ### Does LivePerson already offer AI agents and generative AI? Yes. LivePerson's generative AI page describes AI agents for routing, information gathering and frequently asked questions, KnowledgeAI, Copilot summaries and rewrites with human review, and bring-your-own-LLM support. Its pricing page places KnowledgeAI in the Silver and Gold tiers and Copilot, AI agents, bring-your-own-LLM and hallucination detection on Gold (checked September 26, 2026). Gleap includes Kai Support on every plan and connects answers to investigation and code work from Team; compare how each product carries a conversation into the change your team ships. ### What does switching from LivePerson involve? Plan it as a pilot, not a bulk migration. No native LivePerson importer is assumed, so export the conversations, contacts and knowledge you need, import a sample, and configure channels, routing, handoff behavior and customer identification in Gleap. Run real cases on each platform you support and keep access to LivePerson history before changing live channels. ### How was this comparison checked? Gleap publishes this comparison. LivePerson's pricing page and homepage and SoundHound AI's acquisition announcements were checked on 26 September 2026; LivePerson's generative AI and messaging channels pages were checked on 15 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience with Gleap, not a controlled comparison with LivePerson. ### Does Gleap replace voice, SMS and regional messaging channels? Do not assume channel parity. Gleap brings the widget and, from Team, email, WhatsApp, Messenger, Instagram, Telegram and Slack into one inbox, with web, iOS, Android, React Native and Flutter SDKs for in-app support. Voice, SMS, Apple Messages for Business and regional apps such as LINE, WeChat, Viber and KakaoTalk are LivePerson channels to evaluate separately. See Gleap's channels. ### How does AI customer support work in Gleap? Kai Support answers customer questions from your knowledge base and connected sources and hands the conversation to your team when needed. You configure handoff behavior and test answers before enabling it for customers. Explore Kai Support's AI customer support. ### Can we review security before switching? Yes. Review the Gleap Trust Center, required integrations, permissions and plan entitlements before a cutover. LivePerson lists GDPR, HIPAA and PCI DSS on its homepage; confirm the compliance scope your operation needs on both sides during the trial. ### How does a support ticket become a reviewed code change? Customer conversations supply the need and the evidence for investigation, planning and code work. Gleap connects those steps to human review, release and customer follow-up. Explore self-driving development. --- # Crisp Alternative for Software Teams Source: https://www.gleap.ai/alternatives/alternative-to-crisp Description: A Crisp alternative for software teams: live chat, AI answers, in-app bug reports and a public roadmap. Compare workspace pricing with unlimited seats. ## The Crisp alternative. Chat, feedback and fixes. Together. Keep customer conversations close to the product you're building. Like Crisp, Gleap combines live chat and AI answers; it adds technical bug reports and a roadmap in the same workspace. ## Crisp vs Gleap at a glance. Gleap is an AI-native support platform with native bug reporting, feedback and, from Team, reviewed code work, from $179/month on monthly billing with unlimited seats; Crisp is an all-in-one support suite priced per workspace, from $45/month with 4 seats on Mini, with Hugo AI on token-based credits (checked September 26, 2026). - Best for: Gleap: Software teams that want support, bug reports and product feedback in one workspace; Crisp: Solo founders to mid-sized businesses that want an all-in-one support suite - Price: Gleap: Starter $35/month on monthly billing ($29 billed annually); Team $179/month on monthly billing ($149 billed annually) with unlimited seats and every Kai agent; Pro $359/month ($299 annually) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; Crisp: Per workspace on monthly billing: Mini $45, Essentials $95, Plus $295. USD list prices, checked September 26, 2026 - Seats: Gleap: Unlimited seats and projects from Team; Starter has 1 seat; Crisp: Bundled per workspace: 2 on Free, 4 on Mini, 10 on Essentials, 20 on Plus; extra agents $10 on Plus - AI agent: Gleap: Kai Support on every plan at $0.29 per resolution; from Team, Kai Support calls the API and MCP tools your team adds; Crisp: Hugo from Mini, on token-based credits of about $0.05 to $0.10 per conversation; $25 of credits on Essentials - Bug reporting: Gleap: In-app bug reports with a marked screenshot and console and network logs on every plan; replay from Team; Crisp: Session recordings through a third-party plugin; MagicBrowse co-browsing on Essentials and Plus; Jira and GitHub plugins - Feedback and roadmap: Gleap: Feature requests with votes, a public roadmap, a changelog and Kai PM from Team; Crisp: Ratings and article feedback; no voting board or roadmap listed - Free plan or trial: Gleap: 7-day free trial on every plan, Starter from $29/month; Crisp: Free plan with 2 seats; 14-day trial - Moving over: Gleap: Import contacts and tickets by CSV, then run both tools side by side during a pilot; Crisp: Contacts export as CSV from Essentials; conversations only through the API or third-party tools ## Choose the workspace you need. Crisp already bundles team seats and AI credits. Choose Gleap when native bug reporting, customer feedback and product work belong alongside your inbox. ## Compare the work, too. USD list prices on monthly billing, checked September 25, 2026. Different tools and included usage. ### Gleap Team Price: $179 / month Unlimited seats, projects and every Kai agent. $149/month on annual billing. Pro adds reports, LLM model choice and the SOC 2 report from $299/month. - Live chat, inbox and knowledge base - Native bug reports with technical evidence - Requests, roadmap and changelog - Every Kai agent; AI usage billed separately ### Crisp Essentials Price: $95 / month One workspace with 10 seats and $25 in included AI credits. - Omnichannel inbox and knowledge base - AI chatbot and workflow tools - Routing and analytics - Mini and Plus cover other team sizes ## Plan a focused switch. Start with the workflow you want to improve. ### Map the records. List contacts, conversations, articles and attachments. Agree how each transfers or remains accessible before choosing a cutover date. ### Rebuild your setup. Configure channels, identities, routing and integrations in Gleap. A project and a Crisp workspace may represent different parts of your business. ### Test with real cases. Try a routine question, a reproducible bug and a feature request. Check the answer, teammate handoff and engineering output before moving live channels. ## Your switching questions, answered. Plan fit, AI usage, feedback and the move from Crisp. ### Why choose Gleap as a Crisp alternative? Consider Gleap when your software team wants customer support, technical bug reports, and product feedback in one workspace. Team also includes investigation and approved implementation with specialist agents. If Crisp's current inbox, AI, channels, and automation already cover your needs, validate a concrete benefit before switching. ### Is Gleap cheaper than Crisp? It depends on the plan, people, workspaces, and usage. A smaller team may fit Crisp Mini or Essentials. Gleap Starter is $29/month billed annually ($35 monthly) for one seat, and Team includes unlimited seats and projects with AI usage billed separately. A Gleap project is not automatically equivalent to a Crisp workspace. Compare your actual setup using Crisp's pricing and Gleap's current plans. USD list prices here were checked September 25, 2026. ### Does Crisp require Plus for Hugo AI? No. Hugo starts on Mini, with included monthly credits on paid plans. Plus includes a larger credit amount, not unlimited free AI resolutions. Crisp's Hugo billing guide explains credit use and pay-as-you-go billing. Gleap charges $0.29 per Kai Support resolution on every plan, once per conversation it resolves; compare real workload costs on both sides. ### Does Crisp have automation and session recordings? Yes, Crisp documents Essentials workflow and AI tools and email and in-chat campaigns. It also lists a third-party session-recording integration; check that provider's current availability and terms. Gleap's relevant distinction is its own configured technical-report capture and connected product workflow, not the absence of these possibilities in Crisp. ### Which Gleap plan includes the agents and product feedback? Team, Pro and Enterprise include customer requests, votes, roadmap, and changelog tools, plus Kai Resolve, Kai Code, Kai PM and custom agents. Starter includes live chat, bug reporting and Kai Support, but not requests, the roadmap, the changelog or the specialist agents. See plan details and Kai PM's current scope. ### How would we move from Crisp? Start by mapping contacts, conversations, attachments, knowledge, channels, identities, and automations. Agree how each should transfer or remain available before choosing a cutover date. We do not promise a complete one-click Crisp import: Crisp exports contacts as CSV from Essentials, conversations need its API or a third-party tool, and Gleap imports contacts and tickets by CSV (checked September 26, 2026). Discuss your migration requirements, then test the intended support workflow with representative cases. ### What should we test in a pilot? Use a routine customer question, a report that needs technical evidence, and a product request. Check answer quality, identity, teammate handoff, and the next artifact your team needs. If you test Kai Code, start the task yourself and review the pull request before merging. Check security and data requirements against the applicable plan and agreement. ### Can we keep a simple live chat setup? Yes. Gleap combines live chat and Kai Support answers in its customer widget, with a shared inbox for your team. You can start with support and add feedback tools as your product needs them. Explore Kai Support. ### Does Gleap include a public roadmap? Gleap Team includes feature requests, voting, a public roadmap and changelog. Customers can follow progress, and your team decides which requests to build. See product feedback. ### Can we bring engineering into the same workspace? Team includes unlimited seats, so engineers can collaborate on customer issues, plus Kai Resolve and Kai Code for investigation and reviewable code work. ### Can Gleap turn feedback into shipped improvements? Gleap links feedback and technical reports to product work. From Team, Kai Code prepares pull requests while your team controls review and release. The broader self-driving development workflow connects these stages without making every conversation a code task. ### When is Crisp still a good fit? Crisp can fit a team that wants chat, knowledge, AI and automation in a workspace-priced service. Its smaller plans may cost less than Gleap Team. Evaluate Gleap when integrated technical evidence and product feedback solve a specific need for your team. ### Which Crisp alternatives should we compare? Other chat-first support tools to compare with Crisp include Intercom, Tidio, LiveChat and HelpCrunch. Gleap is the option when conversations with your software's users should lead to bug reports with technical evidence, feature requests and, from Team, reviewed code work. --- # Chatwoot Alternative for Software Teams Source: https://www.gleap.ai/alternatives/alternative-to-chatwoot Description: A Chatwoot alternative for software teams: live chat, AI answers, in-app bug reports and a feature roadmap, with unlimited seats from Team. ## The Chatwoot alternative. Support that reaches your engineers. Chatwoot gives you an open-source support inbox. Gleap adds what software teams need next to it: in-app bug reports with technical evidence and, from Team, a feature roadmap and reviewed code work with unlimited seats. ## Chatwoot vs Gleap at a glance. Gleap is an AI-native support platform that connects chat to bug evidence, product feedback and, from Team, reviewed code work, with unlimited seats from $149/month billed annually; Chatwoot is an open-source support desk you can self-host or use in its cloud, priced per agent from $19 a month on Startups, with a free community edition for self-hosting (checked September 26, 2026). - Best for: Gleap: Software teams that want support, bug reports and product feedback in one workspace; Chatwoot: Teams that want an open-source support desk they can self-host, with messaging channels priced per agent - Price: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; Chatwoot: Cloud per agent per month: Startups $19, Business $39, Enterprise $99; Hacker free for 2 agents; billing period not stated. USD list prices, checked September 26, 2026 - Seats: Gleap: Unlimited seats and projects from Team; Starter has 1 seat; Chatwoot: Per agent; Hacker is capped at 2 agents - Channels: Gleap: Live chat on every plan; email, WhatsApp, Instagram, Messenger, Slack and Telegram from Team; Chatwoot: Live chat on every plan; email, WhatsApp, Instagram, Facebook, TikTok, SMS, Telegram and LINE from Startups; voice from Business - AI agent: Gleap: Kai Support on every plan at $0.29 per resolution; from Team, Kai Support calls the API and MCP tools your team adds; Chatwoot: Captain on paid plans: 300 to 800 credits a month, one credit per message, $20 per 1,000 extra credits - Bug reporting: Gleap: In-app bug reports with a marked screenshot and console and network logs on every plan; replay from Team; Chatwoot: No in-app bug capture listed; the Linear integration creates or links issues from a conversation - Feedback and roadmap: Gleap: Feature requests with votes, a public roadmap, a changelog and Kai PM from Team; Chatwoot: No voting board or public roadmap listed; CSAT surveys from Startups - Hosting: Gleap: EU or US data residency chosen at signup and GDPR on every plan; SOC 2 Type II audited, report shared with Pro and Enterprise; Chatwoot: Cloud on AWS in the United States, or self-hosted on your own infrastructure; SOC 2 Type II - Mobile SDKs: Gleap: Web, iOS, Android, React Native and Flutter SDKs for chat and bug reporting; Chatwoot: React Native and Flutter chat SDKs; agent apps for iOS and Android - Free plan or trial: Gleap: 7-day free trial on every plan, Starter from $29/month; Chatwoot: Free Hacker plan for 2 agents; 15-day trial of paid plans - Moving over: Gleap: Import contacts and tickets by CSV, then run both tools side by side during a pilot; Chatwoot: Conversations and contacts through the API on paid Cloud plans or your own instance; contacts as CSV ## Count agents, or count the team. Chatwoot Cloud charges per agent, from $19 on Startups to $99 on Enterprise, and its community edition is free if you run it yourself. Gleap Team includes unlimited seats, projects and every Kai agent for $149/month billed annually; Pro adds advanced reports, LLM model choice and the SOC 2 report at $299/month. Compare your agent count, hosting needs and AI usage separately. ## One workspace. Unlimited seats. A ten-agent example. USD list prices, checked September 26, 2026; Chatwoot's pricing page does not state a billing period. AI usage, add-ons and taxes excluded; features differ. ### Gleap Team Price: $149 / month ### Chatwoot Business Price: $390 / month 10 agents at $39 each. Startups costs $19 per agent without voice or automation rules. - Email, messaging, voice and live chat - Captain AI with 500 credits a month - Automation rules, SLAs and teams - Help center portals ## Bring your Chatwoot history. Export conversations and contacts through Chatwoot's API, import contacts and tickets into Gleap by CSV and test a sample before cutover. Rebuild inboxes, automation rules and Captain settings as their own steps. ## Plan your move. Export, import a sample, then switch the widget. ### Export what you need. Chatwoot's API returns conversations and contacts, and contacts also export as CSV. Since July 16, 2026, API access on Chatwoot Cloud is limited to paid plans; self-hosted instances keep it. ### Import a sample into Gleap. Gleap's CSV import creates tickets with type, status, priority, assignee and the customer's email and name, plus your own ticket fields, and help-center articles can come in by CSV. No native Chatwoot importer is assumed. ### Rebuild the setup, then switch. Inboxes, automation rules, canned responses and integrations are not copied. Configure them in Gleap, run real conversations through the trial and replace the Chatwoot widget when your team is ready. ## Your switching questions, answered. Pricing, hosting, AI and the move from Chatwoot. ### Why choose Gleap as a Chatwoot alternative? Gleap is a Chatwoot alternative for software teams that want chat, a help center, in-app bug reports and product feedback in one workspace. Team includes unlimited seats and projects, AI investigation and reviewable code work. Test it with the conversations and engineering handoffs your team handles most. ### When is Chatwoot the better fit? Chatwoot fits teams that want an open-source support desk, with its core under the MIT license, that they can self-host for full control over data and residency, and teams that want low per-agent pricing across WhatsApp, TikTok, LINE, Telegram and voice. Choose Gleap when support should connect to in-app bug evidence and, from Team, to a feature roadmap and reviewed code work, with unlimited seats instead of per-agent pricing. ### Which Chatwoot alternatives should we compare? Chatwoot describes itself as an open-source alternative to Intercom and Zendesk, so compare Intercom and Zendesk and chat-first tools such as Crisp. Gleap is the option for software teams that want support connected to bug reports and product work. ### Is Gleap cheaper than Chatwoot? Not for small teams. Chatwoot Startups is $19 per agent per month, so five agents cost $95 a month, and the self-hosted community edition is free. At ten agents on Chatwoot Business ($39 each), the subscription is $390 a month, while Gleap Team is $149/month billed annually with unlimited seats. USD list prices, checked September 26, 2026; Chatwoot's pricing page does not state a billing period, and AI usage is separate on both sides. ### How is Chatwoot priced? Chatwoot Cloud charges per agent per month: Hacker is free for up to 2 agents and 500 conversations a month with live chat only, Startups is $19, Business $39 and Enterprise $99. Self-hosting is free with the community edition, and Premium Support ($19) and Enterprise Edition ($99) per agent add Captain and enterprise features. See Chatwoot pricing, checked September 26, 2026. ### Does Chatwoot have an AI agent? Yes. Captain answers customers, drafts replies and summarizes conversations on paid plans, with 300, 500 or 800 credits a month; each AI action uses one credit per message, and extra credits cost $20 per 1,000 (checked September 26, 2026). Self-hosted Captain uses your own OpenAI key. Kai Support answers customers on every Gleap plan ($0.29 per resolution) and, from Team, can call the API and MCP tools your team adds. ### Does Chatwoot connect to engineering? Chatwoot's Linear integration creates or links Linear issues from a conversation, and its open-source Chatwoot CLI lets coding agents such as Claude Code read the queue and draft replies. Gleap captures in-app evidence with the report and, from Team, Kai Resolve investigates and Kai Code opens a pull request linked to the ticket. ### What can we bring over from Chatwoot? Chatwoot's API returns conversations and contacts, on paid Cloud plans since July 16, 2026 or on your own instance, and contacts export as CSV. Gleap's CSV import creates tickets with type, status, priority, assignee and the customer's email and name, plus your own ticket fields, and help-center articles can come in by CSV. No native Chatwoot importer is assumed, so test a sample before importing everything. ### Where is our data hosted? Gleap customers choose EU or US data residency at signup, and GDPR applies to every plan. Gleap is SOC 2 Type II audited, and the report is shared with Pro and Enterprise customers. Chatwoot Cloud runs on AWS in the United States, and its community edition can run on your own infrastructure. If self-hosting is a requirement, Chatwoot covers it. Review the Trust Center before moving customer data. ### Which Gleap plan includes the specialist agents? ### How was this comparison checked? Gleap publishes this comparison. Chatwoot's pricing and self-hosted pricing pages, Captain credit article, Linear integration and migration articles, API access announcement, security page and GitHub license files were checked on September 26, 2026. Gleap claims follow current product and plan evidence, including its CSV import. Customer quotations describe their attributed experience, not a migration from Chatwoot. ### Can we test Gleap before switching? Yes. Start a free trial, add the widget to a staging app, import sample records and test chat and routing during the 7-day free trial while Chatwoot stays live. Review the Trust Center and required permissions before switching live channels. --- # LiveChat Alternative for Software Teams Source: https://www.gleap.ai/alternatives/alternative-to-livechat Description: A LiveChat alternative for software teams: live chat with AI answers, tickets and bug evidence, and unlimited seats instead of paying for every agent. ## The LiveChat alternative. Chat that reaches your engineers. Chat with customers inside your app, capture bug evidence with the conversation and give engineering a clear next step. Where LiveChat sells tickets and a help center as separate products, Gleap keeps chat, tickets, help center and feedback in one workspace, with unlimited seats from Team. ## LiveChat vs Gleap at a glance. Gleap is an AI-native support platform that connects chat to tickets, a help center, bug evidence and, from Team, reviewed code work, with unlimited seats from $149/month billed annually; LiveChat is website chat for sales and support teams, priced per agent from $19 a month for one user and $49 per user on Team, billed annually (checked September 26, 2026). - Best for: Gleap: Software teams that want support, bug reports and product feedback in one workspace; LiveChat: B2B SaaS and ecommerce teams that want website live chat, priced per agent - Price: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; LiveChat: Starter $19 for one user, Team $49, Business $79 per user per month billed annually. USD list prices, checked September 26, 2026 - Seats: Gleap: Unlimited seats and projects from Team; Starter has 1 seat; LiveChat: Every active agent account is billed, including owner and admins; suspended accounts are not - Tickets and help center: Gleap: Shared inbox with live chat on every plan; email and help center from Team; LiveChat: Native tickets retired in January 2025; tickets through HelpDesk.com or Text, help center through KnowledgeBase from $49/month - AI agent: Gleap: Kai Support on every plan at $0.29 per resolution; from Team, Kai Support calls the API and MCP tools your team adds; LiveChat: AI Agent through Text plans: 10 AI resolutions a month on Essential, 50 more for $49.50 - Channels: Gleap: Live chat on every plan; email, WhatsApp, Instagram, Messenger, Slack and Telegram from Team; LiveChat: Website widget and Messenger; SMS and Apple Messages for Business on Business; WhatsApp through an integration - Bug reporting: Gleap: In-app bug reports with a marked screenshot and console and network logs on every plan; replay from Team; LiveChat: File sharing in chat; Jira through marketplace apps or Zapier - Feedback and roadmap: Gleap: Feature requests with votes, a public roadmap, a changelog and Kai PM from Team; LiveChat: Pre-chat and post-chat surveys; no feature voting or roadmap listed - Free trial: Gleap: 7-day free trial on every plan, Starter from $29/month; LiveChat: 14-day free trial; no free plan - Moving over: Gleap: Import contacts and tickets by CSV, then run both tools side by side during a pilot; LiveChat: Single transcripts by email; bulk transcripts through the API or webhooks ## Count every seat. LiveChat bills every active agent account on the license, from $19 a month for a single user on Starter to $79 per user on Business, billed annually. Gleap Team includes unlimited seats, projects and every Kai agent for $149/month billed annually; Pro adds advanced reports, LLM model choice and the SOC 2 report at $299/month. Compare your seat count, channels and AI usage separately. ## One workspace. Unlimited seats. ### Gleap Team Price: $149 / month ### LiveChat Team Price: $490 / month $5,880 billed annually. 10 users at $49 each, or $59 each on monthly billing. - Unlimited chat history and basic reporting - Website widget, Messenger and 200+ integrations - AI Agent comes with Text plans, from $19 per user - Tickets through HelpDesk.com or Text, sold separately ## Bring your LiveChat history. Export transcripts from LiveChat, import contacts and tickets into Gleap by CSV and test a sample before cutover. Rebuild routing, canned responses and automations as their own steps. ## Plan your move. Export, import a sample, then switch the widget. ### Export what you need. LiveChat's API returns chat transcripts in bulk, a webhook can send each transcript when a chat ends, and transcripts can be forwarded to email. Plan HelpDesk.com tickets and KnowledgeBase articles as separate exports. ### Import a sample into Gleap. Gleap's CSV import creates tickets with type, status, priority, assignee and the customer's email and name, plus your own ticket fields, and help-center articles can come in by CSV. No native LiveChat importer is assumed. ### Rebuild the setup, then switch. Routing, canned responses, greetings and integrations are not copied. Configure them in Gleap, run real conversations through the trial and replace the LiveChat widget when your team is ready. ## Your switching questions, answered. Pricing, AI, tickets and the move from LiveChat. ### Why choose Gleap as a LiveChat alternative? Gleap is a LiveChat alternative for software teams that want chat, tickets, a help center and product feedback in one workspace. Team includes unlimited seats and projects, AI investigation and reviewable code work. Test it with the conversations and engineering handoffs your team handles most. ### When is LiveChat the better fit? LiveChat fits sales and ecommerce teams that chat with website visitors, rely on its 200+ integrations such as Shopify, and want SMS or Apple Messages for Business on the Business plan. A single agent can start on Starter at $19 a month billed annually. Choose Gleap when chat should connect to in-app bug evidence and, from Team, to a help center, product feedback and reviewed code work without paying per seat. ### Which LiveChat alternatives should we compare? Other chat-first tools to compare with LiveChat include Tidio, Crisp, tawk.to and Intercom. Gleap is the LiveChat alternative for software teams that want chat, tickets, a help center and bug reports in one workspace without paying per agent. ### Is Gleap cheaper than LiveChat? It depends on seats. On annual list prices, LiveChat Team costs more than Gleap Team from four users: ten users cost $5,880 a year ($49 × 10 × 12), while Gleap Team is $1,788 with unlimited seats. One agent on LiveChat Starter costs $228 a year. AI usage, add-ons and taxes are separate, and features differ. USD list prices, checked September 26, 2026; compare Gleap pricing with LiveChat pricing. ### How is LiveChat priced? LiveChat charges per user. Starter is $19 a month for one user, Team $49 and Business $79 per user per month billed annually, or $25, $59 and $89 on monthly billing; Enterprise is quoted. Team and Business allow up to 400 users, and LiveChat bills every active agent account on the license, including the owner and admins, whether or not they log in; suspended accounts are not billed. The 14-day trial needs no credit card. USD list prices, checked September 26, 2026 on the pricing page. ### Does LiveChat include an AI agent? LiveChat offers AI reply suggestions for agents, and its AI Agent for customers comes with Text plans, which combine chat, tickets and AI. Text Essential costs $19 per user per month billed annually and includes 10 AI resolutions a month and 10 custom skills; 50 more resolutions cost $49.50. Kai Support answers customers on every Gleap plan and, from Team, can call the API and MCP tools your team adds. Kai Support costs $0.29 per resolution on every plan. ### Does LiveChat have tickets and a help center? LiveChat retired its native tickets in January 2025; ticketing now comes from HelpDesk.com or a Text plan, and a help center from KnowledgeBase at $49 a month billed annually. Gleap includes a shared inbox with live chat on every plan, plus email and a help center from Team, in the same workspace. See LiveChat's tickets article and KnowledgeBase pricing, checked September 25, 2026. ### Does LiveChat connect to engineering? Through integrations. LiveChat's marketplace lists Jira apps, such as one that sends transcripts, requester details and chat summaries to Jira, and Zapier can pass chat data to Jira. Gleap captures in-app evidence with the report and, from Team, Kai Resolve investigates and Kai Code opens a pull request linked to the ticket. ### What can we bring over from LiveChat? LiveChat's API returns chat transcripts in bulk, a webhook can send each transcript when a chat ends, and transcripts can be forwarded to email. Gleap's CSV import creates tickets with type, status, priority, assignee and the customer's email and name, plus your own ticket fields, and help-center articles can come in by CSV. No native LiveChat importer is assumed, so test a sample before importing everything. ### Which channels does each product cover? LiveChat covers the website widget and Messenger, adds SMS and Apple Messages for Business on Business, and connects WhatsApp through an integration. Gleap covers live chat in your web and mobile apps on every plan, plus email, WhatsApp, Instagram, Messenger, Slack and Telegram from Team. Map the channels you use before switching. ### Which Gleap plan includes the specialist agents? ### Where is our data hosted? Gleap customers choose EU or US data residency at signup. LiveChat offers a data center in the US or the EU. Review the Gleap Trust Center for security documentation before moving customer data. ### How was this comparison checked? Gleap publishes this comparison. LiveChat's pricing page, its tickets and transcript help articles, its Jira marketplace listing, Text pricing and KnowledgeBase pricing were checked on September 25, 2026, and its pricing page and pricing-model article were rechecked on September 26, 2026. Gleap claims follow current product and plan evidence, including its CSV import. Customer quotations describe their attributed experience, not a migration from LiveChat. ### Can we test Gleap before switching? Yes. Start a free trial, add the widget to a staging app, import sample records and test chat and routing during the 7-day free trial while LiveChat stays live. Review the Trust Center and required permissions before switching live channels. --- # Tidio Alternative: AI Support and Product Work Source: https://www.gleap.ai/alternatives/tidio-alternative Description: A Tidio alternative for software teams: AI support, in-app bug reports and a feature roadmap in one workspace. Compare pricing, Lyro and Kai Support. ## The Tidio alternative. Built around your software. Give customer questions, reported bugs and feature ideas one connected home. Where Tidio centers on chat and sales automation, Gleap brings AI support into your app and carries customer context into product work. ## Tidio vs Gleap at a glance. Gleap is an AI-native support platform with in-app bug reports, a public roadmap and, from Team, reviewed code work, from $179/month on monthly billing with unlimited seats; Tidio is AI chat for support and sales, from $24.17/month billed annually on Starter, with Lyro AI billed per conversation (checked September 26, 2026). - Best for: Gleap: Software teams that want support, bug reports and product feedback in one workspace; Tidio: Online businesses that use AI chat for support and sales - Price: Gleap: Starter $35/month on monthly billing ($29 billed annually); Team $179/month on monthly billing ($149 billed annually) with unlimited seats and every Kai agent; Pro $359/month ($299 annually) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; Tidio: Starter $24.17 and Growth from $49.17 per month billed annually; Plus from $300/month plus usage; Premium quoted. USD list prices, checked September 26, 2026 - Seats: Gleap: Unlimited seats and projects from Team; Starter has 1 seat; Tidio: 10 seats on Free, Starter and Growth; custom on Plus and Premium - AI agent: Gleap: Kai Support on every plan at $0.29 per resolution; from Team, Kai Support calls the API and MCP tools your team adds; Tidio: Lyro, billed per AI conversation: 50 free once, then packs from $32.50/month billed annually; pay per resolution on Premium - Bug reporting: Gleap: In-app bug reports with a marked screenshot and console and network logs on every plan; replay from Team; Tidio: No in-app bug capture listed; Jira on Plus and Premium, GitHub through Zapier, Make or the API - Feedback and roadmap: Gleap: Feature requests with votes, a public roadmap, a changelog and Kai PM from Team; Tidio: No voting board or roadmap listed; integrations such as Productboard - Mobile apps: Gleap: Gleap SDK for web, iOS, Android, React Native and Flutter; Tidio: Mobile SDK on Premium - Free plan or trial: Gleap: 7-day free trial on every plan, Starter from $29/month; Tidio: Free plan with 50 conversations a month and 50 Lyro conversations once - Moving over: Gleap: Import contacts and tickets by CSV, then run both tools side by side during a pilot; Tidio: Contacts export as CSV on every plan; transcripts export one conversation at a time ## Choose for your product. Tidio suits online businesses that use AI chat for support and sales, with low-cost entry plans. Choose Gleap when support has to reach the product: in-app bug evidence, a public roadmap and a connected engineering workflow. ## Compare the foundation. USD list prices on monthly billing, checked September 25, 2026. Different features and services; usage, add-ons and taxes excluded. ### Gleap Team Price: $179 / month Unlimited seats, projects and every Kai agent. $149/month with annual billing. Pro adds reports, LLM model choice and the SOC 2 report from $299/month. - Shared inbox and Kai Support customer answers - Native web and mobile bug reporting - Feedback, roadmap and changelog - AI usage billed separately ### Tidio Plus Price: From $300 / month Plus base fee, with monthly usage extra. Free, Starter and Growth cost less. - Help desk, Lyro and Flows options - Custom seats and multiproject - Priority support and success manager - AI and human conversation usage ## Try your real workload. Compare outcomes and usage before moving. ### Check the channels. Test the web and mobile platforms you support, your integrations and the customer identities your team needs. Confirm your required channel setup. ### Compare AI with AI. Use the same questions, sources and handoff cases in Kai Support and Lyro. Kai Support is billed per conversation and Lyro per AI conversation, with different allowances, so estimate each from your workload. ### Plan the move. Inventory contacts, conversations and help content. Confirm what can transfer and retain access to history before changing the live widget and channels. ## Your switching questions, answered. SaaS fit, AI billing, mobile support and product work. ### Why choose Gleap as a Tidio alternative? Choose Gleap when your support workflow needs to reach into the product. It combines AI-native customer support, technical bug reporting, and product feedback. Team adds Kai Resolve and Kai Code to help investigate and build improvements. Tidio also serves SaaS; its focus includes a help desk, Lyro, and sales automation. ### Is Gleap cheaper than Tidio? Gleap Team is $179 on monthly billing versus Tidio Plus starting at $300 per month plus usage, a $121 difference in monthly base subscriptions. Tidio's free and lower paid plans cost less; Gleap starts at $29/month with a 7-day free trial. These plans have different features and services; AI usage, other add-ons, and taxes affect total cost. USD list prices, checked September 25, 2026. See Gleap pricing and Tidio pricing. ### How does Kai Support pricing compare with Lyro? Gleap charges $0.29 per Kai Support resolution on every plan, once per conversation it resolves. Lyro's standard pricing is based on AI conversations, with separate human-conversation and Flows allowances in the broader Tidio platform. Compare your expected workload; a conversation and a token are different billing units. Every Tidio plan and add-on is broken down in Tidio pricing explained. ### Does Tidio already have AI and mobile support? Yes. Lyro provides knowledge-based answers, handoff, and recurring task automation. Tidio lists a mobile SDK on Premium. Gleap's reason to switch is the connection between customer support, technical evidence, and product work, rather than an assumption that Tidio lacks AI. ### Which Gleap plan includes the coding workflow? Team, Pro and Enterprise include Kai Resolve and Kai Code. Team is $179 on monthly billing or $149 per month billed annually; AI usage is separate. The Team price example on this page already includes the coding agents. ### What should we test before switching? Try a customer question, a reported bug, and a feature request. Check your knowledge sources, channels, mobile platform, integrations, and expected usage. Confirm which historical data can move before changing your live support setup. No fixed migration time is assumed. ### When might Tidio be the better fit? Tidio can fit a team focused on a help desk, Lyro automation and support or sales Flows. Its free and lower paid tiers may suit smaller setups. Choose Gleap when native bug evidence and product feedback solve a need your team actually has. ### Which Tidio alternatives should we compare? Other chat-first support tools to compare with Tidio include Crisp, tawk.to, LiveChat and Intercom. Gleap is the option when the chat is with people who use your software and the conversation should lead to a bug report, a feature request or, from Team, reviewed code work. ### Does Gleap include a knowledge base? Gleap Team includes a customer-facing knowledge base that can also inform Kai Support's answers. Keep articles current and test questions against your connected sources. Explore the knowledge base. ### Can customers vote on feature requests? Yes. From Team, Gleap includes requests, voting and a public roadmap. Your team sets priorities and publishes updates, with customer context attached. See product feedback. ### Will all our Tidio history migrate automatically? No. Tidio exports contacts as CSV on every plan and transcripts one conversation at a time, and Gleap imports contacts and tickets by CSV (checked September 26, 2026). Confirm the supported path for contacts, conversations, attachments and knowledge before cutover. Channel configuration and automation rules need their own review. ### How does a support ticket become a reviewed code change? Support supplies the original question or report, and Gleap carries that context into investigation, planning and code work. Builders control the product decisions and release. Explore self-driving development. ### How was this comparison checked? Gleap publishes this comparison. Tidio's Plus and lower-tier prices were rechecked on 25 September 2026; its usage charges, Lyro and Premium mobile SDK scope were rechecked on 26 September 2026. Gleap agent roles and plan claims follow product evidence. Named subscriptions are not equivalent feature bundles. --- # tawk.to Alternative for Software Support Source: https://www.gleap.ai/alternatives/tawk-to-alternative Description: A tawk.to alternative for software teams: live chat, AI answers, in-app bug reports and feedback in one inbox. See what a paid plan adds to free chat. ## The tawk.to alternative. Turn conversations into shipped fixes. Gleap brings live chat, Kai Support answers and in-app bug reports into one inbox for web and mobile apps. From Team, Kai Resolve investigates the ticket and Kai Code prepares a pull request your engineers review. ## tawk.to vs Gleap at a glance. Gleap is an AI-native support platform that connects live chat to in-app bug reports, feedback and, from Team, reviewed code, with Starter at $29/month and Team at $149/month billed annually with unlimited seats; tawk.to is free live chat with ticketing, a knowledge base and CRM, with paid add-ons such as AI Assist from $29/month (checked September 26, 2026). - Primary focus: Gleap: AI-native customer support connected to bug reports, feedback and code work; tawk.to: Free customer communication: live chat, ticketing, knowledge base, CRM and feedback - Chat and channels: Gleap: In-app widget with Kai Support and live chat on every plan; email, WhatsApp and other messaging channels from Team, in one inbox; tawk.to: Website chat plus WhatsApp, Messenger, Telegram, Gmail, Outlook, SMS and voice - AI answers: Gleap: Kai Support on every plan at $0.29 per resolution; AI usage billed separately; tawk.to: AI Assist add-on: a free tier, then $29, $99 or $399 a month (checked September 26, 2026) - Reported software issues: Gleap: In-app reports with supported screenshots, replay, console and network logs and device context; tawk.to: Tickets and chat transcripts; test how a technical report reaches your engineers - Investigation and fixes: Gleap: Kai Resolve investigates; Kai Code prepares pull requests from Team; tawk.to: AI workflows are listed on the add-ons page to automate routine tasks; confirm availability and the code workflow you need - Product feedback: Gleap: Requests, votes and a public roadmap linked to tickets from Team, with Kai PM triage, changelog included; tawk.to: Free voting board, public roadmap and changelog linked to contacts - Web and mobile: Gleap: SDKs for web, iOS, Android, React Native and Flutter; capture varies by platform; tawk.to: Website widget and agent apps for iOS, Android, macOS and Windows; verify in-app mobile needs - Commercial comparison: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; tawk.to: Free core; paid add-ons such as AI Assist from $29/month and Whitelabel at $29/month per property (checked September 26, 2026) ## Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly) with live chat, Kai Support and in-app bug reports for one seat. Team is $149/month billed annually, or $179 month-to-month, with unlimited seats and projects and every Kai agent (Pro, at $299/month, adds advanced reports, LLM model choice, the SOC 2 report and priority support); AI usage is separate. tawk.to's core platform is free and its add-ons are priced separately, so a Gleap subscription is not the cheaper option for chat alone. Compare what the subscription buys for the workflow you run. ## Pilot before you switch. Keep free chat running while you test. ### Run both on one product area. Keep tawk.to live while you pilot the Gleap widget on a staging build or a single product area. Compare answer quality, handoff and what the ticket carries. ### Export what you need. No native tawk.to importer is assumed. Export contacts, transcripts, tickets and knowledge base articles, review a sample and agree what stays accessible in the old account. ### Rebuild channels and rules. From Team, connect email, WhatsApp and other channels in Gleap, set routing, identities and Kai Support's knowledge sources, then move live traffic when the pilot holds. ### Why choose Gleap as a tawk.to alternative? Choose Gleap when customer support needs to connect to the software you build. The widget combines Kai Support answers and live chat with in-app bug reports that carry technical evidence, and Team adds Kai Resolve and Kai Code for investigation and reviewed code work. tawk.to fits teams that want free chat, ticketing and knowledge base across many channels. ### What does tawk.to do well? tawk.to gives you live chat, ticketing, a knowledge base, CRM and feedback boards for free, with agent apps for iOS, Android, macOS and Windows and channels such as WhatsApp, Messenger, Telegram, email and SMS. If that covers your support and you do not need in-app technical evidence or a connected engineering workflow, staying is a reasonable choice. Its feedback product also includes a voting board, public roadmap and changelog. ### Is Gleap cheaper than tawk.to? Not for chat alone. tawk.to's core platform is free; Gleap Starter is $29/month billed annually ($35 monthly) with live chat, Kai Support and in-app bug reports for one seat, and Team is $149/month billed annually or $179 month-to-month. The comparison is what Team buys: unlimited seats, product feedback tools and every specialist agent. Add tawk.to's paid add-ons only if you would use them. See Gleap pricing. ### How is tawk.to priced today? tawk.to's core products are free and its paid add-ons are billed separately. AI Assist has a free Hobby tier and paid plans from $29 per month (Growth), with Business at $99 and Enterprise at $399 a month; Whitelabel costs $29 per month per property. Its why-free page offers hired chat agents from $1 per hour, and voice agents (from $49 per month plus usage) and data enrichment (from $59 per month) are listed with a waitlist. Prices checked September 26, 2026 on the add-ons page and tawk.to's AI Assist billing article; tawk.to's pricing URL redirects to its why-free page. ### Does tawk.to have an AI agent? Yes. AI Assist adds an AI agent trained on your knowledge base and other sources, Smart Reply and human handoff, with AI workflows listed on the add-ons page, a free tier and paid plans. Gleap's Kai Support is available on every plan at $0.29 per resolution, with AI usage billed separately. The difference is that a Gleap ticket carries technical evidence and can move into investigation and code work. ### Which Gleap plan includes the specialist agents? Team, Pro and Enterprise include Kai Resolve, Kai Code and Kai PM. Team is $149/month billed annually or $179 month-to-month, with unlimited seats and projects, the shared inbox and product feedback. Starter includes Kai Support, live chat and in-app bug reporting. AI usage is billed separately. ### What does switching from tawk.to involve? Plan an export, a sample review and a pilot; no native tawk.to importer is assumed. Export contacts, chat transcripts, tickets and knowledge base articles, decide what stays accessible in the old account, then configure channels, routing, identities and Kai Support's knowledge sources in Gleap. Review the Gleap Trust Center for security and data requirements before moving live traffic. ### How was this comparison checked? Gleap publishes this comparison. tawk.to's add-ons and why-free pages and its AI Assist billing article were rechecked on 26 September 2026; its homepage and feedback pages were checked on 15 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience with Gleap, not a controlled comparison with tawk.to. ### Does Gleap support live chat on web and mobile apps? Yes. Gleap provides SDKs for web, iOS, Android, React Native and Flutter, so the widget with Kai Support and live chat runs inside your app. Capture and widget behavior vary by platform and configuration, so verify the evidence your team needs on each. Explore live chat for apps and websites. ### What is in-app bug reporting? In-app bug reporting lets a customer describe a problem from inside the product and attach supported technical context such as a marked screenshot, replay and logs. The report reaches the same inbox as the conversation, so support and engineering work from one record. See in-app bug reporting. ### How is Kai Resolve different from a chatbot? Kai Resolve investigates instead of answering, from Team. It reads the logs, click trail, screenshots and read-only code, returns findings to the ticket and can prepare a coding task for a confirmed bug. An investigation is not a fix; your team decides what happens next. Explore Kai Resolve. ### How does a support ticket become a reviewed code change? Customer conversations and reports supply the need and the evidence for investigation, planning and code work. Gleap connects those steps to human review, release and customer follow-up. Explore self-driving development. --- # HelpCrunch Alternative: AI-Native Customer Support Source: https://www.gleap.ai/alternatives/alternative-to-helpcrunch Description: A HelpCrunch alternative for software teams: live chat and AI support linked to bug evidence, feedback and reviewed code, with unlimited seats from Team. ## The HelpCrunch alternative. Support connected to what ships. Kai Support answers in the widget while your team works chat and, from Team, email and WhatsApp from one inbox. Bug evidence stays with the conversation and confirmed issues move into investigation and reviewed code. ## HelpCrunch vs Gleap at a glance. Gleap is an AI-native support platform that connects live chat to bug evidence, feedback and, from Team, reviewed code, with unlimited seats from $149/month billed annually; HelpCrunch bundles chat, an inbox, a knowledge base, AI Agents and campaigns, from $12 per member per month billed annually (checked September 25, 2026). - Primary focus: Gleap: AI-native customer support connected to bug reports, product feedback and code work; HelpCrunch: Live chat, shared inbox, knowledge base, AI Agents and marketing outreach in one subscription - Pricing unit: Gleap: Starter for one seat, or Team with unlimited seats and every Kai agent; AI usage separate; HelpCrunch: Basic $12 and Team $20 per team member per month billed annually; Unlimited $495 with unlimited team members and 50,000 emails - AI answers: Gleap: Kai Support on every plan, answering from your knowledge sources; HelpCrunch: AI Agents trained on the knowledge base and custom answers; free monthly conversation limit from Team, extensions from $29 per 100 conversations billed monthly - Issue evidence: Gleap: In-app reports with supported screenshots, replay, console/network logs and device context; HelpCrunch: Chat and email conversations; test how a technical report reaches your engineers - Investigation and code: Gleap: On Team, Kai Resolve returns findings and Kai Code opens pull requests your engineers review; HelpCrunch: Chatbot flows, auto messages and campaigns; confirm engineering handoff options - Mobile: Gleap: SDKs for web, iOS, Android, React Native and Flutter; capture varies by platform; HelpCrunch: iOS, Android and React Native SDKs - Product feedback: Gleap: Requests, votes, public roadmap and changelog linked to tickets, from Team; HelpCrunch: Check product feedback needs separately - Commercial comparison: Gleap: Starter $29/month billed annually or $35 month-to-month; Team $149/month billed annually or $179 month-to-month with every Kai agent included; AI usage separate. USD list prices, checked September 30, 2026; HelpCrunch: Monthly billing: Basic $15 and Pro $25 per member, Unlimited $620; 20% off on annual billing; free migration ## Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly); Team is $149/month billed annually or $179 month-to-month, with unlimited seats and every Kai agent (Pro, at $299/month, adds advanced reports, LLM model choice, the SOC 2 report and priority support); AI usage is separate. HelpCrunch prices Basic at $12 and Pro at $20 per team member per month billed annually ($15 and $25 monthly), and Unlimited at $495 per month billed annually with unlimited team members and 50,000 emails. USD list prices, checked September 25, 2026. ## Plan the move from HelpCrunch. Compare the setup, not only the price. ### Count members and volume. HelpCrunch bills per team member, plus email volume and AI conversation extensions. Gleap Team includes unlimited seats with AI usage billed separately. Price both from your real headcount and workload. ### Rebuild flows and campaigns. Chatbot flows, auto messages, popups and email campaigns are not transferred. Map the ones you rely on to Gleap workflows, in-app messages and outbound emails, then test them before cutover. ### Move the records deliberately. No native HelpCrunch importer is assumed. Export contacts, conversations and articles, review a sample in Gleap and run a pilot with live questions before switching the widget. ## Your switching questions, answered. Per-member pricing, AI conversations, mobile SDKs and the move from HelpCrunch. ### Why choose Gleap as a HelpCrunch alternative? Choose Gleap when customer conversations should connect to bug evidence, product feedback and engineering work in one workspace. Team includes unlimited seats, live chat, a shared inbox, a knowledge base and native bug reports, plus Kai Resolve and Kai Code. HelpCrunch fits teams that want chat, inbox, AI Agents and marketing outreach priced per member. ### When is HelpCrunch the better fit? HelpCrunch fits a team that wants live chat, a shared inbox, a knowledge base, AI Agents, email campaigns and popups in one per-member subscription. Its pricing page advertises unlimited contacts, a free trial and free migration; Basic is $12 and Pro $20 per member per month billed annually (checked September 25, 2026). Choose Gleap when native bug evidence and a connected product workflow solve a need your team actually has. ### Is Gleap cheaper than HelpCrunch? It depends on team size and the plan you need. HelpCrunch bills Basic at $12 and Pro at $20 per team member per month billed annually, so ten members on Pro cost $200 a month; Unlimited is $495 a month billed annually for unlimited members. Gleap Team is $149/month billed annually or $179 month-to-month with unlimited seats and every Kai agent. AI usage, email volume, add-ons and taxes differ on both sides. USD list prices, checked September 25, 2026 against HelpCrunch pricing and Gleap plans. ### How is HelpCrunch priced today? HelpCrunch charges per team member on Basic ($12 per month billed annually, $15 monthly) and Pro ($20 or $25), and a flat rate on Unlimited ($495 or $620) with unlimited team members and 50,000 emails. Pro includes 50 AI conversations a month and Unlimited 100; extensions start at $29 per month for 100 conversations billed monthly, and annual billing saves 20%. USD list prices, checked September 25, 2026 at HelpCrunch pricing. ### How do AI charges compare? The billing units differ. HelpCrunch includes a free monthly limit of AI Agent conversations on plans from Pro upward and sells extensions on top, starting at $29 per month for 100 conversations billed monthly. Gleap charges $0.29 per Kai Support resolution on every plan, once per conversation it resolves, separately from the subscription. Estimate both from your real conversation volume. ### Which Gleap plan includes the specialist agents? Team, Pro and Enterprise include Kai Resolve, Kai Code and Kai PM. Team is $149 per month billed annually or $179 month-to-month, with unlimited seats; Starter covers live chat, Kai Support and bug reports for one seat. Kai Support answers customers on every plan, and AI usage is billed separately. ### What does switching from HelpCrunch involve? Plan an export, a sample import and a pilot before moving live channels. No native HelpCrunch importer is assumed, so export contacts, conversations and knowledge base articles, review a sample in Gleap and rebuild chatbot flows, auto messages, routing and integrations. Review the Trust Center and confirm where historical records stay accessible. ### Does HelpCrunch have AI Agents and mobile SDKs? Yes. Its AI Agents answer from the knowledge base and custom answers and transfer the chat to a person when no answer is found, and its mobile page lists iOS, Android and React Native SDKs. Gleap adds Flutter and web SDKs. The reason to switch is the connection from support to evidence, investigation and code, not an absence of AI. ### How was this comparison checked? Gleap publishes this comparison. HelpCrunch's pricing page and the price data it loads were rechecked on 25 September 2026; its homepage, mobile live chat page and AI Agents documentation were checked on 15 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience, not a measured comparison with HelpCrunch. ### Does Gleap include live chat and a knowledge base? Yes. Gleap Team includes live chat in the widget, a shared inbox for email, chat and WhatsApp, and a knowledge base that also informs Kai Support's answers. Test your channels and articles during the trial. ### Can customers vote on feature requests? Yes. From Team, Gleap includes requests, voting, a public roadmap and a changelog, with customer context attached. Your team decides what to build, and Kai PM helps triage and score requests from Team. See product feedback. ### How does a support ticket become a reviewed code change? Support supplies the question or report, and Gleap carries that context into investigation, planning and reviewed code work. An investigation is not a fix and a pull request is not a release; your team controls both. Explore self-driving development. --- # Plain Alternative: In-App Support for Software Source: https://www.gleap.ai/alternatives/plain-alternative Description: A Plain alternative: in-app chat and bug reports on web and mobile, Kai Support answering customers, and fixes your team reviews. Unlimited seats. ## A Plain alternative for software teams. Support in your product, not only in Slack. Plain is built for B2B support in Slack, Teams and email. Gleap adds chat and bug reports inside your web and mobile apps, Kai Support answering customers, and agents that investigate bugs and open fixes your team reviews. ## Plain vs Gleap at a glance. Plain is an API-first B2B support platform priced per user, from $45 per user a month billed annually on Foundation (checked October 3, 2026). Gleap is AI-native customer support for software teams with unlimited seats from $149/month billed yearly, and in-app chat, bug reports with replay and logs, and coding agents in the same workspace. - Best for: Gleap: Software teams supporting users inside web and mobile apps; Plain: B2B teams supporting customers in Slack, Teams, Discord and email - Channels: Gleap: In-app chat on web, iOS, Android, React Native and Flutter; email, messaging channels and a help center from Team; Plain: Slack, Microsoft Teams, Discord, email, live chat, in-app forms and a help center - Bug reports: Gleap: Marked screenshot, console and network logs and, on Team and Pro, session replay; Plain: Bug tickets linked to Linear, Jira or GitHub; we found no replay or console log capture - AI agents: Gleap: Kai Support answers at $0.29 per resolution; Kai Resolve investigates; Kai Code opens pull requests your team reviews; Plain: Ari answers customers and Sidekick helps the team, both through AI credits - Published pricing: Gleap: Starter $29/month billed yearly ($35 monthly); Team $149/month billed yearly ($179 monthly) and Pro $299/month ($359 monthly), unlimited seats, every AI agent on both; AI usage separate. USD list prices, October 3, 2026; Plain: Foundation $45 per user a month billed annually, up to 5 users; Horizon $99 per user, 3 to 10 users; Frontier custom ### Why choose Gleap as a Plain alternative? Choose Gleap when your customers reach you from inside your product, on the web or in mobile apps, and bugs need evidence and a fix. Gleap includes unlimited seats, Kai Support, a help center and coding agents. Plain fits B2B teams that run support mainly in Slack, Teams and email. ### How is Plain priced? On October 3, 2026, Plain's pricing page listed Foundation at $45 per user a month billed annually for up to 5 users, Horizon at $99 per user for 3 to 10 users, and Frontier with custom pricing, with a 7-day free trial and AI through monthly credits. ### Does Gleap support Slack? Yes. With the Slack integration, Slack works as a support channel where messages become Gleap tickets, and as a place for notifications. If most of your customers write in shared Slack channels, compare both on that channel, and see Pylon as well. ### What does Gleap cost? Team is $149/month billed yearly ($179 monthly) and Pro $299/month ($359 monthly), both with unlimited seats and every AI agent, and a 7-day free trial. AI usage is extra: Kai Support costs $0.29 per resolution, and Kai Resolve, Kai Code and Kai PM bill for the work they do. See pricing. --- # Fin AI Alternative: Kai Support at $0.29 Source: https://www.gleap.ai/alternatives/fin-ai-alternative Description: A Fin AI alternative: Kai Support resolves conversations for $0.29 each with the help desk included, versus Fin at $0.99 per outcome. Unlimited seats. ## A Fin AI alternative with the help desk included. Kai Support is $0.29 per resolution. Fin is an AI agent priced per outcome on top of a help desk. Gleap includes the help desk, and Kai Support answers customers in chat, email and your help center for $0.29 per resolution, with agents that investigate bugs and open fixes your team reviews. ## Fin vs Kai Support at a glance. Fin is the AI agent from the company formerly called Intercom, which Salesforce acquired on September 10, 2026. It costs $0.99 per outcome on Intercom's help desk, with seats priced separately, or on another help desk with a minimum of 50 outcomes a month. Kai Support is Gleap's AI agent at $0.29 per resolution, with the help desk included and unlimited seats from $149/month billed yearly (checked October 4, 2026). - AI agent price: Gleap Kai Support: $0.29 per resolution on every plan, once per conversation; Fin: $0.99 per outcome, at most one per conversation; qualification outcomes $9.99 - What you pay for: Gleap Kai Support: A conversation Kai Support answered where the customer did not ask for a human within 72 hours and Gleap's review confirms Kai Support resolved it; hand-offs to your team are free; Fin: Outcomes: a resolution, a procedure handoff, routing or a disqualification; a handoff without an outcome is not charged - Help desk: Gleap Kai Support: Shared inbox and live chat on every plan; help center, email and messaging channels and unlimited seats from Team; Fin: Intercom's help desk priced per seat (Advanced $85 per seat a month billed annually), or your existing help desk - Minimums: Gleap Kai Support: None beyond the plan; Fin: Fin on another help desk: 50 outcomes a month minimum - After the answer: Gleap Kai Support: Kai Resolve investigates hard tickets; Kai Code opens a pull request your team reviews; the customer is notified when the fix is live; Fin: Hands the conversation to your team in the help desk - Bug reports: Gleap Kai Support: In-app bug reports with a marked screenshot, console and network logs and, on Team and Pro, session replay; Fin: Not part of Fin - Plans: Gleap Kai Support: Starter $29/month billed yearly ($35 monthly); Team $149/month billed yearly ($179 monthly) and Pro $299/month ($359 monthly), unlimited seats, every AI agent on both; AI usage separate. USD list prices, October 4, 2026; Fin: Fin from $0.99 per outcome on all Intercom plans; Intercom seats from Essential to Expert; Fin on other help desks through sales ## Price the same 1,000 conversations. If Kai Support resolves 1,000 conversations in a month on Gleap Team, the AI cost is $290. If Fin records 1,000 outcomes, the cost is $990, plus help desk seats. Both charge for results, but they define them differently: Fin counts a resolution, a completed procedure or routing, Kai Support only a conversation it answered that stayed resolved for 72 hours and passed Gleap's review. Run your own conversations through both. ## Test both on real conversations. Both charge per result, but the definitions differ. ### Use last month's questions. Run a sample of real conversations through Kai Support and Fin. Compare the answers, the handoffs and what each one charges. ### Count the whole bill. Add help desk seats, minimums and add-ons to the AI cost. Gleap's plans include the help desk and unlimited seats. ### Plan the move. Gleap imports Intercom contacts, conversations and help center articles. Start with a sample before you switch channels. ## Your Fin questions, answered. Pricing, minimums, the Salesforce deal and moving over. ### Why choose Kai Support as a Fin alternative? Kai Support costs $0.29 per resolution on every plan, and Team includes the help desk, help center and unlimited seats. Behind Kai Support, Kai Resolve investigates hard tickets and Kai Code opens pull requests your team reviews, so a bug report can end in a shipped fix. ### How much does Fin cost? On October 3, 2026, Fin's pricing page listed $0.99 per outcome on all Intercom plans, charged at most once per conversation, and $9.99 for a sales qualification. Fin with another help desk has a minimum of 50 outcomes a month, which Fin's help center describes as a $49 monthly base plan. ### Is Fin owned by Salesforce now? Yes. Salesforce announced on September 10, 2026 that it had completed its acquisition of Fin, formerly Intercom (Salesforce press release). The company renamed itself from Intercom to Fin in May 2026; Intercom remains the name of its help desk. ### Can Fin run on our existing help desk? Yes. Fin works with Intercom and, through sales, with help desks such as Zendesk, Salesforce, HubSpot and Freshworks. Gleap replaces the help desk instead: Kai Support, the inbox and the help center are one product. ### Is Kai Support cheaper than Fin? Per unit, Kai Support is $0.29 per resolution and Fin $0.99 an outcome. Fin counts an outcome when the customer confirms, stops asking or a procedure completes, including a handoff; Kai Support counts a resolution only when it answered, nobody from your team replied, the customer did not ask for a human within 72 hours and Gleap's review confirms it, and hand-offs are free. Price your own volume, and add help desk seats on the Fin side. ### Is this the same as the Intercom comparison? No. This page compares the AI agents. For the help desk itself, seats and migration, see Gleap as an Intercom alternative. Other AI agents to compare are Decagon and Sierra. ### Can we move from Intercom and Fin to Gleap? Yes. Gleap has native importers for Intercom contacts, conversations and help center articles, and Kai Support learns from the imported articles. Start with a sample, set up your channels, then switch. Every plan starts with a 7-day free trial. --- # Decagon Alternative: AI Support Connected to Code Source: https://www.gleap.ai/alternatives/alternative-to-decagon Description: A Decagon alternative with published plans: Kai Support answers on every Gleap plan; Team and higher plans add investigation and reviewed code work next to the inbox. ## The Decagon alternative. Answers connected to the fix. Kai Support answers customers on every plan. Gleap keeps the shared inbox, bug reports and feedback in one platform, and from Team adds investigation and code work, so a hard ticket has a next step. ## Decagon vs Gleap at a glance. Gleap is the support platform itself, with Kai Support and bug reports on every plan and feedback, investigation and code work from Team, from $149/month billed annually; Decagon runs enterprise AI agents for chat, email and voice on top of an existing help desk, on custom-quoted contracts priced per conversation or per resolution (checked September 26, 2026). Choose by where your human team works and what happens after the answer. - Primary focus: Gleap: AI-native customer support for software teams, with bug reports and product feedback; Decagon: Enterprise AI concierge for chat, email and voice on an existing service stack - Human team workspace: Gleap: Shared inbox on every plan; help center and roadmap from Team, plus reports in the same platform; Decagon: Connects to help desks and CRMs such as Salesforce, Intercom and Zendesk - Channels: Gleap: Widget on every plan; email, WhatsApp and other messaging channels from Team; Kai Voice on Pro, billed per minute; Decagon: Chat, email and voice, with outbound calling and 70+ languages - Agent design: Gleap: Visual workflows and knowledge sources; from Team, Kai Support calls the API, MCP and web search tools your team adds; Decagon: Agent Operating Procedures in natural language backed by code; Duet drafts and refines them - Quality and testing: Gleap: Test answers and handoff rules before enabling Kai Support for customers; Decagon: Testing & QA simulations, Experiments and Watchtower - Reported bugs: Gleap: Screenshots, replay and logs with the report; from Team, Kai Resolve investigates; Decagon: Passes issues to connected systems; confirm the engineering path - Code work: Gleap: From Team, Kai Code prepares a pull request for engineering review; Decagon: No code-work module on the published product overview; confirm any engineering handoff - Commercial comparison: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; Decagon: Per-conversation or per-resolution contracts; request a current quote ## Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly); Team is $149/month billed annually with unlimited seats, projects and every Kai agent; Pro is $299/month and adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage is separate. Decagon prices per conversation or per resolution under an enterprise contract and publishes no numbers. Compare a current quote against your volume and the work after the answer. ## Pilot on the same tickets. Compare the answer and what follows it. ### Separate voice and contact-center needs. List the phone, IVR, telephony and outbound requirements your operation depends on. Gleap offers Kai Voice on Pro, billed per minute; test it against those requirements on its own terms. ### Run one hard ticket end to end. Pick a case the first answer cannot close. Check the evidence each platform holds, who decides the next step, and the reply the customer receives. ### Plan the move without an importer. No native Decagon importer is assumed. Export the procedures, knowledge and conversation history you need, load a sample, and test routing and handoff before changing live channels. ### Why choose Gleap as a Decagon alternative? Choose Gleap when support and product work should share one platform: inbox, Kai Support, bug reports, feedback, investigation and code. Kai Support answers customers on every plan, and Team and up add Kai Resolve, Kai Code and Kai PM. Decagon fits enterprise operations that keep their existing help desk or contact center and add AI agents on top. ### When is Decagon the better fit? Decagon fits enterprise support that needs AI agents across chat, email and voice on an existing service stack. Its product overview documents Agent Operating Procedures, Testing & QA simulations, Experiments, Watchtower and Duet, and its voice agent handles 70+ languages with outbound calling. If those are central, evaluate Decagon on its own terms. ### Does Gleap offer voice AI agents? Yes, on Pro: Kai Voice is billed per minute. Gleap also supports the web and mobile widget and, from Team, email, WhatsApp and other messaging channels. Map your telephony and outbound calling requirements separately before replacing a contact-center setup. See Gleap's channels. ### How is Decagon priced? Decagon sells enterprise contracts priced per conversation or per resolution and publishes no numeric prices. Its pricing article from December 2024 explains both models, a June 2026 Decagon post describes enterprise contracts that are custom-quoted, and the site has no public pricing page (checked September 26, 2026). Request a current quote with volume tiers, minimums and outcome definitions, then compare it with Gleap's published plans. ### Which Gleap plan includes the specialist agents, and what does it cost? Team, Pro and Enterprise include Kai Resolve, Kai Code and Kai PM. Team is $149/month billed annually or $179 month-to-month, with unlimited seats and projects; Starter includes Kai Support for one seat. AI usage is billed separately. See current plans. ### What does switching from Decagon involve? No native Decagon importer is assumed. Export the knowledge, procedures and conversation history you need, rebuild routing and handoff rules in Gleap, and load a sample before moving live channels. Keep the existing setup running during the pilot and agree on what history must stay accessible. ### How was this comparison checked? Gleap publishes this page. Decagon's homepage, product overview, AOP, Duet, integrations and voice pages and its pricing articles were rechecked on 26 September 2026; no public pricing page exists. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience, not a controlled comparison with Decagon. ### What are Decagon Agent Operating Procedures? AOPs are Decagon's step-by-step natural-language instructions backed by code, with entry conditions, content blocks and tools such as API calls. Its AOP page says Duet can draft one from plain English or an existing procedure. Gleap uses visual workflows and knowledge sources instead. From Team, Kai Support can call the API, MCP and web search tools your team adds, and custom agents get their own tools; a different design, not equal behavior. ### How does AI customer support work in Gleap? Kai Support answers from your help center and connected knowledge sources and hands the conversation to your team when needed. You test answers and set handoff rules before enabling it for customers. Explore Kai Support with the questions your customers actually ask. ### What happens after the answer in Gleap? A hard ticket can become an investigation, then a reviewed pull request. From Team, Kai Resolve returns findings from the logs, click trail, screenshots and read-only code access, and Kai Code prepares the change for engineering review. An investigation is not a fix, and a pull request is not a release. ### Can we review security and SDKs before a pilot? Yes. Review the Gleap Trust Center, required permissions and plan entitlements before a cutover. Gleap provides web, iOS, Android, React Native and Flutter SDKs; report capture depends on the SDK and configuration, so test the evidence your team needs on each platform. ### How does a support ticket become a reviewed code change? Customer conversations supply the need and evidence for investigation, planning and code work. Gleap connects those steps to human review, release and customer follow-up. Explore self-driving development. --- # Sierra AI Alternative: Support Connected to Code Source: https://www.gleap.ai/alternatives/alternative-to-sierra Description: A Sierra AI alternative with published plans: AI customer support connected to bug reports, feedback, investigation and reviewed code work. ## The Sierra alternative. AI answers connected to the fix. Kai Support answers customers on every Gleap plan and hands over when a person is needed. Bug reports and feedback stay in the same workspace, and from Team so do investigation and reviewed code work, with published pricing. ## Sierra vs Gleap at a glance. Gleap is a support platform with Kai Support on every plan and bug reports, feedback and, from Team, investigation and reviewed code work in one workspace, with Starter at $29/month and Team at $149/month billed annually; Sierra builds branded enterprise AI agents for voice, chat and messaging, with outcome-based pricing and no public price list (checked September 26, 2026). Evaluate voice and contact-center requirements separately. - Primary focus: Gleap: AI-native customer support, bug reports and product feedback for software teams; Sierra: Conversational AI agents for enterprise customer experience - Channels: Gleap: Web and mobile widget on every plan; email, WhatsApp and other messaging channels from Team; Sierra: Voice, chat, email, SMS, WhatsApp, Apple Business Chat and ChatGPT - Agent building: Gleap: Kai Support configured from your knowledge sources and workflows; API, MCP and web search tools from Team; Sierra: Agent Studio journeys, Ghostwriter and 40+ pre-built integrations - Technical evidence: Gleap: Reports with supported screenshots, replay, logs and customer context; Sierra: Agent Traces show decisions, tool calls and responses - AI investigation: Gleap: From Team, Kai Resolve investigates with logs, the click trail and read-only code access; Sierra: Validate source-level investigation in your proposed setup - Code work: Gleap: From Team, Kai Code plans, writes and tests code and opens a pull request for review; Sierra: Confirm the engineering handoff and integration scope - Commercial comparison: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; Sierra: Outcome-based or blended pricing; request a current quote - Best evaluation case: Gleap: A customer question that turns into a bug, a code change and a follow-up; Sierra: High-volume voice and chat across enterprise systems of record ## Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly) for one seat with Kai Support. Team is $149/month billed annually, with unlimited seats, projects and every Kai agent; Pro, at $299/month, adds advanced reports, LLM model choice, the SOC 2 report and priority support. AI usage is separate. Sierra prices per agreed outcome, with blended consumption pricing for some interactions and no public price list. Request a quote and compare it with a representative workload. ## Evaluate on real conversations. Keep the channels you depend on. ### Separate channels from workflow. List the voice, telephony, payment and contact-center requirements your operation depends on. Test those with Sierra or your existing tools; test Gleap on the conversations that touch your product. ### Run one difficult case end to end. Pick a customer question with a suspected bug. Check the answer, the handoff, the evidence, the investigation findings and who reviews the code change. ### Plan the transition without an importer. No native Sierra importer is assumed. Export knowledge content and conversation history, load a sample, and pilot Gleap beside your current setup before moving live channels. ### Why choose Gleap as a Sierra alternative? Choose Gleap when AI customer support should stay connected to the product your team builds. Kai Support answers on every plan, and bug reports, feedback, investigation and reviewed code work share one workspace with published pricing. Sierra fits enterprises that need branded agents across voice, chat and email at high volume. ### What does Sierra do well? Sierra builds branded conversational agents for enterprise customer experience across voice, chat, email, SMS, WhatsApp and ChatGPT, in 59 languages. Its Agent Studio documents journeys, 40+ pre-built integrations, evaluations, regression tests and Agent Traces. Stay with Sierra when telephony, payment collection over the phone or actions across enterprise systems of record are the main requirement. ### How is Sierra priced? Sierra uses outcome-based pricing with criteria agreed per contract and publishes no price list. Its pricing post describes blended consumption pricing for interactions such as routing and states that escalated cases are mostly not charged; sierra.ai/pricing still returned no page on 26 September 2026. Request a quote for your volume and outcome definitions before comparing costs. ### Is Gleap cheaper than Sierra? No verified comparison is possible without a Sierra quote, so this page makes no savings claim. Gleap publishes its plans: Starter at $29/month billed annually ($35 month-to-month), and Team at $149/month billed annually or $179 month-to-month with unlimited seats, projects and every Kai agent. AI usage is billed separately. See Gleap pricing. ### Which Gleap plan includes the specialist agents? Team, Pro and Enterprise include Kai Resolve, Kai Code and Kai PM. Kai Support is available on every plan at $0.29 per resolution; AI usage is billed separately. Compare the plan you need with a Sierra quote for the same scope. ### What does switching from Sierra involve? Plan it as an export, a sample and a pilot; no native Sierra importer is assumed. Export knowledge content and conversation history, load a sample into Gleap, configure Kai Support, handoffs and channels, then run both setups side by side before moving live traffic. Voice and telephony need their own plan. ### How was this comparison checked? Gleap publishes this comparison. Sierra's product overview, Agent Studio and Channels pages and its pricing posts were rechecked on 26 September 2026, when sierra.ai/pricing still returned no page; its Voice and Trust and Reliability pages were checked on 15 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience, not a controlled comparison with Sierra. ### Does Gleap offer voice agents? Yes, on Pro: Kai Voice is billed per minute. Gleap's support platform page documents the widget, plus email, WhatsApp, Messenger, Instagram, Telegram and Slack from Team. Sierra documents inbound and outbound voice with handoff to care representatives. Map your call flows, telephony and contact-center requirements before choosing a replacement. ### How does Kai Support hand a conversation to a person? Kai Support answers from your knowledge sources and brings a teammate in when the conversation needs one, following the handoff behavior your team configures. The full thread, customer context and any reported issue stay in the shared inbox. Explore Kai Support. ### Can Gleap investigate a reported bug? Yes, from Team. Kai Resolve reads logs, the click trail, screenshots and read-only code, returns findings to the ticket and can prepare coding tasks for confirmed bugs. An investigation is not a fix; your engineers review any code change before it ships. ### How does a support ticket become a reviewed code change? Customer conversations supply the need and the evidence for investigation, planning and code work. Kai Code opens a pull request your engineers review and merge, and the customer hears back once the fix is live. Explore self-driving development. ### Can we review security and SDKs before switching? Yes. Review the Gleap Trust Center, required permissions and plan entitlements during the trial. Gleap provides web, iOS, Android, React Native and Flutter SDKs; verify capture and widget behavior on each platform. Sierra publishes its own certifications, including SOC 2, ISO 27001 and PCI DSS, on its trust page. --- # Devin Alternative: AI Coding Agent for Tickets Source: https://www.gleap.ai/alternatives/alternative-to-devin Description: A Devin alternative for customer-reported work: Kai Resolve investigates the ticket, Kai Code opens the pull request and your engineers review it. ## A Devin alternative for fixing what customers report. Start the fix from the customer ticket. From Team, Kai Resolve investigates a support ticket with its logs, screenshots and read-only code access. Kai Code writes and tests the change and opens a pull request for your engineers to review. ## Devin vs Gleap at a glance. Kai Code, part of Gleap Team at $149/month billed annually, starts from customer tickets and approved requests and opens pull requests your engineers review; Devin is a general-purpose AI software engineer, from $20/month on Pro and $80/month plus $40 per seat on Teams (checked September 25, 2026). - Primary focus: Gleap: Customer support and feedback platform with coding agents for customer-reported work; Devin: General-purpose AI software engineer for engineering teams - Starting material: Gleap: Customer tickets, bug reports and approved requests with session evidence; Devin: Prompts, engineering tickets, Slack, CI, incident and scheduled triggers - Investigation: Gleap: Kai Resolve reads logs, the click trail, screenshots and code with read-only access before any change; Devin: Sessions and auto-triage diagnose issues and tag code owners - Code work: Gleap: Kai Code plans, writes and tests code, then opens a pull request; Devin: Sessions write code, run tests and open pull requests; parallel agents for large tasks - Where work runs: Gleap: Kai Code Cloud, Kai Code Bridge on your machine, or deep links to Claude Code, Codex and Cursor; Devin: Devin Cloud and Devin Desktop; VPC deployment on Enterprise - Review and release: Gleap: Engineers review and merge; a session preview can run the change before merge; Devin: Devin Review organizes and explains the diff; your engineers merge and release - Customer follow-up: Gleap: A teammate confirms the live fix, then the customer reply follows your settings; Devin: Handled in your own support tools - Commercial comparison: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; Devin: Pro $20, Max $200, Teams $80 plus $40 per full seat, monthly; Enterprise in ACUs by quote ## Price the scope you need. Gleap Team is $149/month billed annually, or $179 month-to-month, with unlimited seats and every Kai agent; Pro at $299/month adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage is billed separately. Devin lists Pro at $20, Max at $200 and Teams at $80 per month plus $40 per full seat, billed monthly with usage quotas and on-demand credits; Enterprise is priced in ACUs by quote. Compare the work each plan covers, not the headline number. ## Evaluate on one real ticket. Keep general engineering work where it fits. ### Pilot a customer-reported bug. Pick a ticket with replay and logs. Run it from investigation to pull request in Gleap and measure the review effort your engineers spend. ### Scope general engineering separately. Migrations, large refactors, CI repair and incident response are Devin's documented scope. Gleap does not claim that scope; test it on its own. ### Plan access, not migration. No native Devin importer is assumed; past Devin sessions stay where they are. Connect the repository, set read-only access for Kai Resolve and decide where Kai Code runs. ### Why choose Gleap as a Devin alternative? Choose Gleap when coding work should start from customer tickets and approved requests, with investigation first and a pull request your engineers review. Kai Code runs inside the support and feedback platform, so the customer conversation, evidence, code change and follow-up stay connected. Devin fits teams that want a general-purpose engineer for repository-wide work. ### What does Devin do well? Devin is a general-purpose AI software engineer for migrations, refactors, incident response, code review and scheduled chores. Its documentation describes parallel sessions for large migrations, Devin Review, DeepWiki documentation and integrations with Slack, Linear, Jira, GitHub, GitLab, PagerDuty and, through its MCP marketplace, Datadog and Sentry. Keep Devin in the evaluation when that scope is the main need. ### Can Devin start from customer bug reports? Yes. Devin automations can start sessions from Pylon customer bug tickets, Slack messages, Linear and Jira issues, CI events and schedules, and auto-triage diagnoses Slack bug reports and tags code owners. The difference is where the ticket lives and what arrives with it: in Gleap the report brings session replay, logs and the customer conversation, and Kai Resolve investigates before code changes. ### How is Devin priced today? Devin's self-serve plan documentation lists Free, Pro at $20 per month, Max at $200 per month and Teams from $80 per month plus $40 per month per full seat, with flex seats free, daily or weekly usage quotas and on-demand credits beyond them. Enterprise is billed in Agent Compute Units at the rate in the order form. The Pro, Max and Teams prices were rechecked on devin.ai/pricing on September 25, 2026; extra usage, seats and model choice change the total. ### Which Gleap plan includes Kai Code and Kai Resolve? Team, Pro and Enterprise include Kai Resolve, Kai Code and Kai PM; Team is $149 per month billed annually or $179 month-to-month, with unlimited seats and projects. Starter covers live chat, bug reports and Kai Support for one seat. Cloud AI usage is billed separately, and Kai Code Bridge can use your existing Claude Code, Codex or Cursor subscription. ### Does Kai Code cover migrations and refactors like Devin? No parity is claimed for arbitrary engineering tasks. Kai Code is built for work that starts from a customer ticket, a confirmed bug or an approved request, and it can also take an implementation brief you write. Evaluate repository-wide migrations, legacy modernization and incident automation with a tool built for that scope. See what Kai Code does. ### Where does Kai Code run? In Kai Code Cloud, on your own machine through Kai Code Bridge, or in Claude Code, Codex or Cursor through a deep link. Bridge uses your existing Claude Code, Codex or Cursor subscription; deep links report status and pull requests back to the ticket through MCP. Devin runs in Devin Cloud or Devin Desktop, with VPC deployment on Enterprise. ### Does a pull request mean the customer's bug is fixed? No. Your engineers review the diff, merge and release; when previews are set up for the repository, a session preview can run the change first. By default a teammate confirms the merged fix is live before the customer reply proceeds. An investigation is not a fix and a pull request is not a release. ### What does switching involve? There is no data migration in the usual sense, and no native Devin importer is assumed. Connect your repository, install the Gleap SDK where customers report issues, set read-only code access for Kai Resolve and choose where Kai Code runs. Pilot one real ticket end to end before changing your team's workflow; past Devin sessions and DeepWiki content stay in Devin. ### How was this comparison checked? Gleap publishes this comparison. Devin's self-serve and Enterprise billing, usage, deployment, advanced capabilities, Devin Review, integrations, automations and auto-triage documentation was checked on 15 September 2026, and the devin.ai pricing page was rechecked on 25 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience with Gleap, not a controlled comparison with Devin. ### How does Gleap handle repository access and security? Kai Resolve reads code with read-only access, and Kai Code opens pull requests that your engineers merge; nothing deploys without your review. Review the Gleap Trust Center for security documentation, and choose Kai Code Bridge if code should run on your own machine. Devin Enterprise documents a customer-dedicated single-tenant VPC deployment; check its current compliance documentation and compare both against your requirements. ### What is self-driving development? Self-driving development is a workflow where customer signals become investigation, planning, reviewed code and release communication, with the team deciding at each step. Gleap connects those steps through Kai Support, Kai Resolve, Kai Code and Kai PM. Explore self-driving development. --- # BugSnag Alternative: Bug Reports & AI Support Source: https://www.gleap.ai/alternatives/best-alternative-to-bugsnag Description: A BugSnag alternative for customer-reported bugs: in-app reports, AI support and a path to a reviewed fix. Keep error monitoring where you need it. ## A BugSnag alternative for customer-reported bugs. Turn reported bugs into fixes. Customers report issues inside your app with screenshots, replay and logs. Gleap connects that report to Kai Support answers, Kai Resolve investigations and a pull request your engineers review. ## BugSnag vs Gleap at a glance. Gleap starts with the customer's in-app bug report, with screenshots, replay and logs, and the support conversation, from $149/month billed annually with unlimited seats; BugSnag is error, crash and performance monitoring priced by events and spans, from $20/month billed yearly (checked September 25, 2026). Keep dedicated error monitoring where your reliability workflow depends on it. - Primary focus: Gleap: AI-native customer support, in-app bug reports and product feedback; BugSnag: Error, crash and performance monitoring for mobile, web and server apps - Where an issue starts: Gleap: A customer reports it inside your app, with the conversation attached; BugSnag: SDKs capture handled and unhandled exceptions automatically - Evidence: Gleap: Supported screenshots, replay, console and network logs, device and customer context; BugSnag: Stack traces, breadcrumbs, threads, device and user data, stability scores - AI and code work: Gleap: From Team, Kai Resolve investigates and Kai Code opens pull requests your engineers review; BugSnag: SmartBear MCP server brings error data into your IDE with fix suggestions - Customer communication: Gleap: Kai Support answers and shared inbox; help center and release updates from Team; BugSnag: Team chat, on-call and two-way issue tracker integrations - Published pricing: Gleap: Starter: $29/month billed annually, $35 month-to-month; Team: $149/month billed annually, $179 month-to-month; unlimited seats and every Kai agent; BugSnag: Select: starting at $20/month billed yearly ($23 monthly) from 50k events and 1M spans; unlimited users - Wider scope: Gleap: Enterprise: from $999/month billed annually, with SSO, invoice billing and a dedicated CSM; BugSnag: Preferred: from $33/month billed yearly ($39 monthly) for 100k events and 1M spans with 60 days of retention; Enterprise by quote - Best evaluation case: Gleap: A customer report that needs an answer, an investigation and a reviewed fix; BugSnag: A production crash or performance regression your SDK reports on its own ## Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly) for one seat with Kai Support. Team is $149/month billed annually with unlimited seats and projects and every Kai agent (Pro, at $299/month, adds advanced reports, LLM model choice, the SOC 2 report and priority support). AI usage is billed separately. BugSnag prices by monthly events and spans through a calculator, with Select starting at $20/month and Preferred at $33/month billed yearly, or $23 and $39 monthly (USD list prices, checked September 25, 2026); its free tier covers one user and 7.5K events a month. The products cover different work, so check current pricing and compare the scope you need on each side. ## Pilot before you switch. Keep the monitoring your engineers rely on. ### Separate monitoring from support. List the crash grouping, stability targets, performance spans and alerting your engineers depend on. Evaluate those separately; Gleap does not replace them. ### Run one real report. Add the Gleap SDK to a test build on each platform. Check capture, masking and customer identity, then follow the report through Kai Resolve and a pull request. ### Keep your error history. No native BugSnag importer is assumed. Export the records you still need, keep read access during the pilot and decide how issue-tracker links carry over. ### Why choose Gleap as a BugSnag alternative? Choose Gleap when a bug arrives from a customer and needs an answer, an investigation and a reviewed fix in one place. Gleap connects in-app bug reports, AI customer support and product feedback, with Kai Resolve and Kai Code from Team. BugSnag fits teams whose priority is automatic error, crash and performance monitoring across their applications. ### When is BugSnag the better fit? BugSnag fits engineering teams that need automatic error, crash and performance monitoring across mobile, web and server apps, with stability scores and alerting, priced by events and spans. Gleap fits teams whose bugs arrive from customers and need a support conversation, an investigation and, from Team, a reviewed pull request. Many teams run both: monitoring for what the SDK catches, Gleap for what customers report. ### Does Gleap replace BugSnag's crash and error monitoring? No. Gleap is a customer support and feedback platform, not a replacement for automatic exception capture, crash grouping, stability scores or performance spans. Keep BugSnag or another monitoring tool where your reliability workflow depends on it, and evaluate Gleap for the customer-reported issues that need a conversation and a fix. ### How is BugSnag priced today? BugSnag prices by monthly events and spans through a calculator with a monthly or yearly billing toggle. On September 25, 2026 its pricing page listed Select tiers starting at $20/month billed yearly ($23 monthly) from 50k events and 1M spans and Preferred tiers starting at $33/month billed yearly ($39 monthly) from 100k events and 1M spans. On September 26, 2026 it also listed a free plan for one user with 7.5K events and 1M spans a month and 7 days of retention, and Enterprise by quote. Paid plans include unlimited users and 60 days of data retention. The calculator sets the price for each tier, so check current pricing for your volume. ### Is Gleap cheaper than BugSnag? It depends on your event volume, and the units differ. Gleap Starter is $29/month billed annually, and Gleap Team is $149/month billed annually or $179 month-to-month for a support and feedback platform with unlimited seats; BugSnag prices error monitoring by monthly events and spans through its calculator. Run it for your volume and compare the work each product covers rather than a headline figure. See Gleap pricing and check BugSnag's current pricing. ### Which Gleap plan includes the specialist agents? Team, Pro and Enterprise include Kai Resolve, Kai Code and Kai PM. Team is $149/month billed annually or $179 month-to-month and also covers feedback and unlimited seats. Starter covers Kai Support, live chat and in-app bug reports. AI usage is billed separately on all plans. ### Does BugSnag offer AI-assisted fixes? Yes. BugSnag's homepage states that SmartBear's MCP server brings error data into your IDE and provides AI fix suggestions, and its product update names Cursor, VS Code with GitHub Copilot and Claude Code. Gleap's Kai Resolve and Kai Code work from the customer ticket and return findings and a pull request to it. Test both with the same bug and repository. ### Is BugSnag the same as SmartBear Insight Hub? SmartBear uses both names for the product. Its product updates and MCP documentation refer to Insight Hub, while bugsnag.com and its pricing page are branded BugSnag by SmartBear, and smartbear.com/insight-hub pages redirected to bugsnag.com when checked on 26 September 2026. Confirm the product name and plan on the quote or contract you receive. ### What does switching from BugSnag involve? Plan it as a pilot, not a data migration. No native BugSnag importer is assumed; export the error history you still need and keep read access while you test. Add the Gleap SDK to a test build, verify capture, masking and customer identification, run one real report through Kai Resolve and Kai Code, and decide which alerts and issue-tracker links move. Review the Trust Center for security questions. ### How was this comparison checked? Gleap publishes this comparison. BugSnag's pricing page and the price data it loads were rechecked on 25 and 26 September 2026; its homepage, error monitoring, performance monitoring and distributed tracing pages, billing documentation and the SmartBear MCP update were checked on 15 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience with Gleap, not a measured comparison with BugSnag. ### Which platforms does Gleap support? Gleap provides SDKs for web, iOS, Android, React Native and Flutter. Reports can include screenshots, session replay, console and network logs and device context depending on the SDK and your configuration, so verify the evidence on each platform you ship. BugSnag also lists backend runtimes such as Node.js, Python, Java and Ruby; keep it where server-side exception capture is the requirement. ### What is in-app bug reporting? In-app bug reporting lets a customer describe a problem from inside your product and attach supported technical context. It connects the observed behavior with the person who needs help, which automatic error capture does not do on its own. Explore in-app bug reporting. ### How does a customer report become a reviewed fix? A report supplies the evidence; from Team, Kai Resolve investigates it and Kai Code opens a pull request your engineers review, merge and release. An investigation is not a fix and a pull request is not a release; your team confirms the fix is live before replying to the customer. See self-driving development. --- # Jam Alternative: Bug Reports to Reviewed Fixes Source: https://www.gleap.ai/alternatives/alternative-to-jam Description: A Jam alternative for customer-reported bugs: replay and logs from your app, plus the conversation, investigation and reviewed pull request in one workspace. ## The Jam alternative. From recording to reviewed fix. Customers report bugs inside your web and mobile app, with replay, logs and the conversation attached. From Team, Kai Resolve investigates hard tickets and Kai Code prepares the pull request for confirmed bugs; your engineers review what ships. ## Jam vs Gleap at a glance. Gleap keeps the customer conversation, the in-app bug report, the investigation and, from Team, the pull request together, from $149/month billed annually with unlimited seats; Jam is a bug recorder that feeds your tracker or coding agent, at $14 per creator per month billed yearly (checked September 25, 2026). - Primary focus: Gleap: In-app bug reports with the customer conversation, investigation and pull request in one workspace; Jam: Bug recorder that feeds your tracker, helpdesk or coding agent - Pricing unit: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; Jam: Per creator: Team $14 per month billed yearly, viewers free; Free covers five creators. USD list prices, checked September 25, 2026 - Capture: Gleap: Web and mobile SDKs inside your app, with replay and logs; Jam: Chrome extension, iOS app and Recording Links with console, network and event capture - AI and code: Gleap: From Team, Kai Resolve investigates in the ticket and Kai Code prepares the pull request; Jam: AI summaries, and MCP that loads a recording into your coding agent ## The recording is the start. Jam records a bug with replay, logs and repro steps, then routes it to the tools you already run. Keep Jam when a light recorder is what your team needs; choose Gleap when the report should arrive with the customer conversation and continue into investigation and code review. ## Per creator, or unlimited seats. ### Gleap Team Price: $149 / month Billed annually, or $179 month-to-month. Unlimited seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month. - Kai Support and shared inbox - In-app bugs with replay and logs - Roadmap and release updates - Web and mobile SDKs ### Jam Team Price: $14 / creator / month Billed yearly, up to 50 creators, unlimited viewers. Free covers five creators. - Chrome extension, iOS app and Recording Links - Console, network and event capture - AI summaries and MCP for your own agents - Linear, Jira, Slack and webhooks ## Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly); Team is $149/month billed annually or $179 month-to-month, with unlimited seats and every Kai agent (Pro, at $299/month, adds advanced reports, LLM model choice, the SOC 2 report and priority support), with AI usage billed separately. Jam Team is $14 per creator per month billed yearly, so ten creators cost $140 a month and 25 creators cost $350. Viewers are free on every Jam plan, and Jam Free covers five creators with monthly limits. ## Pilot one report end to end. Keep what already works while you evaluate. ### Compare capture paths. Jam records through a Chrome extension, an iOS app or a Recording Link. Gleap captures through SDKs inside your web, iOS, Android, React Native and Flutter apps; test the evidence each path returns on your platforms. ### Compare the agent handoff. Jam MCP loads a recording into Cursor, Claude Code or another client you run. Gleap runs Kai Resolve and Kai Code inside the ticket from Team; check permissions, review steps and who replies to the customer. ### Plan the transition. No native Jam importer is assumed. Export the Jams you still need, keep old recording links reachable and run a pilot before replacing a Recording Link in your helpdesk. ## Your switching questions, answered. Capture, AI handoff, pricing and migration. ### Why choose Gleap as a Jam alternative? Choose Gleap when the bug report should stay with the customer conversation, the investigation and the pull request. Customers report from inside your app, Kai Support answers known questions, and from Team Kai Resolve and Kai Code carry confirmed bugs toward a reviewed fix. Jam fits teams that want a light recorder feeding tools they already run. ### What does Jam do well? Jam records a bug quickly with the technical context a developer needs. Its Chrome extension, iOS app and Recording Links capture screen video, console logs, network requests and user events, Jam AI drafts a title, summary and repro steps, and MCP loads the recording into your coding agent. A Free plan covers five creators. See jam.dev. ### Can customers record a bug without installing Jam? Yes. Jam Recording Links let anyone with the link record in Chrome, Edge, Firefox or Safari without an extension or account; console and network capture needs Jam's scripts on your domain. Gleap collects the report through its SDK inside your app, with the conversation attached. Test both paths with a real customer issue. ### Does Jam connect to AI coding agents? Yes. Jam MCP loads a recording's video, events, logs and network requests into Claude Code, Cursor, VS Code, Windsurf, ChatGPT or Codex, using your existing Jam permissions. Gleap brings Kai Resolve and Kai Code into the support ticket from Team. Compare who directs the work, who reviews the code and who follows up with the customer. ### Is Gleap cheaper than Jam? It depends on how many creators you pay for. Jam Team is $14 per creator per month billed yearly: ten creators cost $1,680 a year and 25 creators cost $4,200. Gleap Team is $1,788 a year billed annually with unlimited seats, so the base subscriptions cross at eleven creators (11 × $14 × 12 = $1,848). Jam viewers are free, its Free plan covers five creators, and features, AI usage, add-ons and taxes differ. USD list prices, checked September 25, 2026; see Jam pricing and Gleap plans. ### Which Gleap plan includes the specialist agents? Team, Pro and Enterprise include Kai Resolve, Kai Code and Kai PM, with unlimited seats. Starter includes Kai Support and in-app bug reports for one seat. AI usage is billed separately on every plan. ### What does switching from Jam involve? Plan it as a pilot, not a bulk import. No native Jam importer is assumed, so export the Jams you still need and keep old recording links reachable. Install the Gleap SDK on one platform, verify customer identification, capture settings, privacy controls and routing, then replace the Recording Link in your helpdesk when the team is ready. Review the Gleap Trust Center for security details before rollout. ### How was this comparison checked? Gleap publishes this page. Jam's pricing page was rechecked on 25 September 2026; its homepage, Recording Links documentation and MCP documentation were checked on 15 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience with Gleap, not a measured comparison with Jam. ### What is in-app bug reporting? In-app bug reporting lets customers describe a problem from inside the product and attach supported technical evidence such as screenshots, replay and logs. It keeps the observed behavior and the customer who reported it together. Explore in-app bug reporting and session replay. ### Can Gleap collect reports from mobile apps? Yes. Gleap provides iOS, Android, React Native and Flutter SDKs as well as web. Capture varies by platform and configuration, so verify the evidence your investigation needs. Jam offers a Chrome extension and an iOS app; check its coverage for the platforms you support. ### How does Kai Resolve differ from debugging a Jam with MCP? From Team, Kai Resolve works inside the ticket rather than in a separate coding client. It reads the logs, click trail, screenshots and read-only code, returns findings to the ticket and can prepare a coding task for a confirmed bug. An investigation is not a fix; your engineers review the resulting pull request. Explore Kai Resolve. ### How does a bug report become a reviewed fix? A customer's report supplies the need and the evidence. Gleap connects it to investigation, a pull request your engineers review and the release note, with your team deciding at each step. Explore self-driving development. --- # Instabug Alternative: Bug Reporting & AI Support Source: https://www.gleap.ai/alternatives/alternative-to-instabug Description: An Instabug alternative: compare Luciq (formerly Instabug) and Gleap for mobile bug reporting, AI support and the path from a customer issue to a fix. ## The Instabug alternative. Bring support and product together. Connect customer questions, bug reports and feature requests in Gleap. Give your team the context to answer, investigate and build the changes customers need. ## Instabug (Luciq) vs Gleap at a glance. Gleap connects customer support, in-app bug reports and product feedback in one workspace, from $149/month billed annually with unlimited seats; Instabug is now Luciq, an agentic mobile observability platform priced on daily active users and seats, with no published prices (checked September 26, 2026). Evaluate native crash and performance requirements separately. - Primary focus: Gleap: AI-native customer support, bug reports, and product feedback; Luciq, formerly Instabug: Agentic mobile observability and application quality - Issue evidence: Gleap: Supported screenshots, replay, console/network logs, and customer context; Luciq, formerly Instabug: Crashes, ANRs, performance, logs, and session replay - Mobile frameworks: Gleap: SDKs for iOS, Android, React Native, and Flutter; check capture by platform; Luciq, formerly Instabug: Documents iOS, Android, React Native, and Flutter - AI investigation: Gleap: From Team, Kai Resolve investigates connected customer and technical context; Luciq, formerly Instabug: Companion groups issues and adds debugging context - AI-assisted fixes: Gleap: From Team, Kai Code connects approved customer work to implementation; Luciq, formerly Instabug: Resolve Agent and connected agents can prepare pull requests - Product workflow: Gleap: Shared support inbox on every plan; help center, requests, and roadmap from Team; Luciq, formerly Instabug: Mobile issues, engagement, and sentiment signals - Commercial comparison: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; Luciq, formerly Instabug: Daily active users and member seats; request a current quote - Best evaluation case: Gleap: A customer report that needs support, a code change, and a follow-up; Luciq, formerly Instabug: A mobile crash or performance issue with native diagnostic requirements ## Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly); Team is $149/month billed annually with unlimited seats, projects and every Kai agent; Pro is $299/month and adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage is separate. Luciq prices by daily active users and seats. Compare a current quote against your diagnostics and support requirements. ## Evaluate on your own app. Keep the diagnostics you rely on. ### Separate support from observability. List the crash, ANR, performance and release controls your engineering team needs. Test those independently of customer conversations and feedback. ### Check each SDK. Use test builds to verify identity, technical capture, privacy settings and routing. Mobile frameworks can expose different evidence. ### Plan the transition. Keep access to old reports and attachments. Confirm migration scope and integration behavior before changing the SDK in production. ### Is Instabug now called Luciq? Yes. Instabug now operates as Luciq, focused on mobile observability and agent-assisted engineering workflows. Compare the current product and commercial model when evaluating an Instabug alternative. ### When should we consider Gleap instead? Consider Gleap when the main requirement is a customer support platform that also connects bug reports, feedback, investigation, and code work. Evaluate Luciq when native crash analysis and mobile performance diagnostics are central. The products do not have identical coverage. ### Does Luciq have session replay and AI-assisted fixes? Yes. Luciq's Issues page documents replay and technical logs. Its Autopilot page describes fixes prepared by its Resolve Agent or connected agents. Compare how each product connects that evidence to the code work your team needs. Explore Gleap's session replay. ### Does Gleap replace mobile crash monitoring? Gleap connects customer-reported issues with support and product work. Do not assume it replaces the crash, ANR, or performance coverage of a dedicated mobile observability tool. Test the Gleap report against the native diagnostics your engineering team requires. ### Which Gleap plan includes the specialist agents? Team, Pro and Enterprise include Kai Resolve and Kai Code. Starter covers live chat, Kai Support and in-app bug reports for one seat. AI usage is billed separately, and Kai PM is available from Team. Compare the current plans with a Luciq quote for the scope you need. ### What does switching involve? Plan the SDK change, customer identification, capture settings, routing, and access to historical issues. Start with a test build on each supported platform. Luciq's own SDK rebrand guide is a different migration from moving to Gleap; confirm how historical issues and the diagnostics you rely on will remain accessible. ### How was this comparison checked? Gleap publishes this comparison. Luciq's platform, pricing, Issues, Companion and Autopilot pages were rechecked on 26 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience, not a controlled comparison with Luciq. ### How is Luciq priced today? Luciq's current pricing page bases its plan on daily active users and member seats. Request a quote for your app and requirements. Gleap publishes subscriptions with separate AI usage; a lower total cost is not assumed. ### What is in-app bug reporting? In-app bug reporting lets customers describe a problem from inside the product and attach supported technical context. It connects observed behavior with the customer who needs help. See in-app bug reporting. ### Can Gleap support customers on web and mobile? Gleap provides web, iOS, Android, React Native and Flutter SDKs. Verify capture and widget behavior for each platform. Kai Support answers from connected knowledge, with your team available for conversations that need a person. ### Can customers see progress on feature requests? Gleap gives customers a roadmap and release updates connected to product requests. Your team controls priorities and what gets published. Explore the public roadmap. ### How does a bug report become a reviewed fix? Customer conversations and reports provide the need and evidence for investigation, planning and code work. Gleap connects those steps to human review and follow-up. Explore self-driving development. --- # ShakeBugs Alternative: Bug Reports & AI Support Source: https://www.gleap.ai/alternatives/alternative-to-shakebugs Description: A Shake (ShakeBugs) alternative: bug reports connected to AI customer support, investigation, reviewed fixes and the customer follow-up. ## The ShakeBugs alternative. Keep customers close to the fix. Give customers an answer while your team investigates. Gleap brings bug reports, AI support and reviewed code work into one customer support platform. ## Shake vs Gleap at a glance. Gleap connects bug reports to customer support, feedback and, from Team, AI investigation and reviewed code work, with unlimited seats from $149/month billed annually; Shake is bug and crash reporting for mobile apps and websites, free for one app and from $200/month billed annually on Premium (checked September 26, 2026). If crash monitoring is essential, evaluate it separately. - Primary fit: Gleap: Customer support connected to bug reports and product work; Shake: Bug and crash reporting for development and QA - Web reporting: Gleap: Website and web-app SDK reporting; Shake: Web SDK documentation and a Chrome extension - Technical context: Gleap: Supported replay, logs, device details, and customer conversation; Shake: Activity history, logs, device data, and recording options - AI and engineering: Gleap: On Team, Kai Resolve investigation and Kai Code implementation; Shake: AI debugging and MCP connection to coding tools - Customer communication: Gleap: AI support and shared inbox; knowledge base from Team; Shake: Live chat associated with reporting; check the required support scope - Product feedback: Gleap: Feature requests, roadmap, and changelog from Team; Shake: Collect feedback in reports; evaluate the planning workflow you need - Commercial model: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with every Kai agent included; AI usage separate. USD list prices, checked September 30, 2026; Shake: Free for 1 app and 3 seats; Premium $200/month billed annually for 5 apps; Organization $420 for 20 apps (checked September 26, 2026) - Seats: Gleap: Unlimited seats and projects from Team; Starter has 1 seat; Shake: 3, 25 or 100 seats by plan; more on Enterprise - What to validate: Gleap: The path from a reported issue to an answer, fix, and follow-up; Shake: Diagnostic capture and integration with your development tools ## Compare your actual deployment. Gleap Starter is $29/month billed annually, and Team is $149/month billed annually with the specialist agents; AI usage is separate. Shake has a free plan for one app and three seats, Premium at $200/month and Organization at $420/month billed annually, a startup offer and usage add-ons above 10,000 SDK initializations (USD list prices, checked September 26, 2026). Check your app count, team access, capture needs and retention before choosing. ## Pilot with a real report. Test the experience in your own app. ### Verify capture on each platform. Check supported screenshots, recordings, logs and identity in your SDK. Keep dedicated crash monitoring where your reliability workflow requires it. ### Check the whole response. Ask for a workaround, investigate the issue and review a proposed change. Decide who confirms the fix is live and who replies to the customer. ### Preserve your history. Plan access to existing reports and attachments. Confirm exports, routing and integration behavior before removing an SDK from production. ### When is Gleap a good ShakeBugs alternative? Gleap fits teams that want bug reporting inside a broader customer support and product feedback workflow. Shake fits development and QA teams focused on detailed bug and crash reports. Compare the whole handoff, including how the customer gets help while engineering works. ### Does Shake support websites and technical logs? Yes. Shake documents web reporting, a Chrome extension, and activity history with technical context. Check capture and recording support for the SDK and plan you use. ### Does Shake offer AI debugging? Yes. Shake's current plan page lists AI debugging and MCP. Gleap offers Kai Resolve and Kai Code for investigation and implementation connected to customer work. Test each tool with the same report and repository context. ### How do the costs compare? Shake is free for one app with three seats; Premium costs $200/month billed annually ($250 monthly) for 5 apps and 25 seats, and Organization $420/month ($520 monthly) for 20 apps and 100 seats, with usage add-ons above 10,000 SDK initializations (USD list prices, checked September 26, 2026). Gleap has published subscriptions from Starter at $29/month billed annually, with unlimited seats, Kai Resolve and Kai Code from Team at $149/month billed annually; AI usage is separate. Compare your actual deployment and workload instead of assuming one product is always cheaper. ### How should we pilot a switch? Choose one app and a representative customer report. Verify customer identity, capture settings, routing, and the engineering handoff. Decide how to retain older issues before removing the existing SDK. Plan the rollout around your applications and configuration, and confirm which historical records can transfer. ### How does the customer hear about the fix? Gleap keeps the conversation attached to the work. Customer follow-up is configurable, and the default asks your team to confirm that the fix is live after merge before drafting a reply. A merged pull request and a deployed fix are different events. ### How was this comparison checked? Gleap publishes this page. Shake's pricing page, homepage and documentation, including the MCP server, were rechecked on 26 September 2026. Gleap details follow current product and plan evidence. Partfox describes its own experience, not a measured migration from Shake. ### Does Gleap replace dedicated crash monitoring? Gleap is a customer support and feedback platform, not a promise of full crash-monitoring parity. Evaluate stack traces, crash grouping, alerting and retention separately. Keep a dedicated reliability tool when those are core requirements. ### What is in-app bug reporting? In-app bug reporting lets a customer describe an issue inside your product and attach supported technical context. It connects the observed behavior with the person who needs help. Explore in-app bug reporting. ### Can AI answer a customer while a bug is being fixed? An AI support agent can answer from your connected knowledge and involve your team when needed. In Gleap, Kai Support handles that support role while investigation and implementation remain separate work. ### Who reviews code produced by Kai Code? Your engineers review Kai Code's changes and pull request before merging. Repository permissions and your release process still apply. Explore Kai Code. ### How does a bug report become a reviewed fix? Customer reports supply the problem and evidence for investigation, planning and implementation. Gleap connects that work to human review and customer follow-up. See self-driving development. --- # Marker.io Alternative for Feedback and AI Support Source: https://www.gleap.ai/alternatives/alternative-to-marker-io Description: A Marker.io alternative that connects in-app bug reports to customer support, AI investigation and reviewed fixes, with unlimited seats from Team. ## The Marker.io alternative. Bring support into the feedback workflow. Collect customer reports inside your product. Gleap keeps questions, technical evidence and reviewed engineering work in one support and feedback platform. ## Marker.io vs Gleap at a glance. Gleap captures bug reports inside your web and mobile apps and keeps them with support and, from Team, reviewed fixes, from $149/month billed annually with unlimited seats; Marker.io sends website feedback from clients and testers into project tools, at $149/month billed annually for 15 users on Team (checked September 25, 2026). - Primary focus: Gleap: Customer support and product feedback with in-app bug reports and specialist agents; Marker.io: Website feedback from clients and testers, synced into project tools - Pricing unit: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; Marker.io: Team $149 per month billed annually with 15 paid users, $199 monthly; Starter $39; reporters free. USD list prices, checked September 25, 2026 - Capture: Gleap: In-app reports with technical evidence on web and mobile SDKs; Marker.io: Session replay and developer tools on Team - AI and code: Gleap: From Team, Kai Resolve and Kai Code work inside the support ticket; Marker.io: MCP passes issue context to external coding agents ## Keep the workflow that fits. Marker.io brings website feedback into existing project tools. Gleap brings customer support and product feedback together, with specialist agents for investigation and implementation. Evaluate the customer journey alongside your QA and issue-sync requirements. ## Same entry price. Different scope. Gleap Team and Marker.io Team. USD list prices, monthly equivalent billed annually, checked September 25, 2026. AI usage, add-ons and taxes excluded; features differ. ### Gleap Team Price: $149 / month Billed annually, or $179 month-to-month. Unlimited seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month. - Kai Support and shared inbox - In-app bugs and technical evidence - Roadmap and release updates - Knowledge base and onboarding ### Marker.io Team Price: $149 / month Billed annually, or $199 monthly. 15 paid users. Starter ($39) and eligible-agency plans offer lower entry prices. - Website feedback and issue sync - Replay and developer tools - Project-tool integrations - Free, unlimited reporters ## Compare the whole handoff. Preserve useful project workflows as you evaluate. ### Check issue sync. Map project fields, statuses, comments and ownership in your current tools. Test Marker.io's integrations alongside the Gleap workflow your team would use. ### Count the right people. Separate free reporters from colleagues needing dashboard access. Include project limits, usage and any specialist AI tools in your cost comparison. ### Bring historical context. Plan access to past reports, attachments and customer replies. Confirm migration scope and integration behavior before replacing a production widget. ## Your switching questions, answered. Website feedback, customer support, AI and plan scope. ### Why choose Gleap as a Marker.io alternative? Choose Gleap when the report should connect directly to customer support, investigation, and product improvements. You get a shared support and feedback foundation, with unlimited seats and specialist agents from Team. Marker.io fits website feedback and QA workflows that feed your existing tools. ### When is Marker.io the better fit? Marker.io fits agencies and web teams that collect visual feedback on websites from clients and testers and send each issue into the project tools they already use, with free, unlimited reporters. Gleap fits software teams whose reports come from customers inside the product and need support, investigation and, from Team, reviewed code work in one workspace. Keep Marker.io where client website reviews are the main job. ### Does Marker.io capture replay and logs? Yes. Marker.io documents session replay and developer tools on Team. Gleap also provides technical capture through its SDKs. The meaningful difference is how the report connects to customer support and the work your team ships. See how session replay works in Gleap. ### Does Marker.io connect to AI coding agents? Yes. Its MCP integration passes issue context to external agents. Gleap brings Kai Resolve and Kai Code into the support workflow from Team. Your team directs implementation and releases the result. ### Is Gleap cheaper than Marker.io? The annual base price is the same: $149/month equivalent for Gleap Team and Marker.io Team. Gleap Team includes unlimited seats and every agent; Marker.io Team includes 15 paid users. Extra users, lower tiers, eligible-agency pricing, features and AI costs change the comparison. On monthly billing Marker.io Team is $199 and Gleap Team $179. Reporters are free in Marker.io. USD list prices, checked September 25, 2026; see Marker.io pricing and Gleap plans. ### What should we test before moving reports? Test one representative issue from capture through investigation and release. Verify SDK support, privacy settings, customer identification, integrations, and access to historical reports. Agree on migration scope before moving a production workflow. ### How was this comparison checked? Gleap publishes this page. Marker.io pricing was rechecked on 25 September 2026 and its AI documentation on 15 September 2026. Gleap claims follow current product and plan evidence. Tridonic describes its own experience, not a measured Marker.io migration. ### Can Marker.io send feedback to an external coding agent? Yes. Its MCP server supplies issue context to external AI tools that can investigate and propose changes or pull requests. Gleap provides Kai Resolve and Kai Code inside the support workflow. Compare permissions, review and follow-up in both setups. See Marker.io AI. ### Are all Marker.io AI features generally available? Marker.io labels translation, rewriting and title-generation features as beta on its AI page. Confirm availability and future pricing for the features you plan to rely on. ### What is in-app bug reporting? In-app bug reporting lets customers describe an issue from inside the product and attach supported technical evidence. It helps the team understand both the behavior and the customer's need. Explore bug reporting. ### Can Gleap collect reports from mobile applications? Gleap has iOS, Android, React Native and Flutter SDKs as well as web. Capture varies by platform and configuration; verify the evidence your investigation requires. ### Which Gleap plan includes implementation agents? Team, Pro and Enterprise include Kai Resolve, Kai Code and Kai PM. Starter includes Kai Support, live chat and in-app bug reporting. AI usage is separate. Your engineers review code before merging. See Kai Code. ### How does a bug report become a reviewed fix? Customer conversations and reports supply the need and evidence for investigation. Gleap connects them to planning, reviewed implementation and release communication. Explore self-driving development. --- # BugHerd Alternative for Feedback and AI Support Source: https://www.gleap.ai/alternatives/alternative-to-bugherd Description: A BugHerd alternative for software teams. Collect bug reports inside your web and mobile app and connect them to support, investigation and reviewed fixes. ## The BugHerd alternative. Turn customer reports into fixes. Collect bugs inside your web or mobile app. Keep the customer conversation, available technical evidence and engineering work connected in Gleap. ## BugHerd vs Gleap at a glance. Gleap captures bug reports inside your web and mobile apps and connects them to support and, from Team, reviewed fixes, from $149/month billed annually with unlimited seats; BugHerd collects client feedback on websites and design files, from $50/month for five members on monthly billing (checked September 25, 2026). - Primary focus: Gleap: In-app bug reports connected to support, investigation and reviewed code work; BugHerd: Client reviews of websites and design files - Pricing unit: Gleap: Starter $35/month on monthly billing or $29 billed annually; Team $179/month on monthly billing or $149 billed annually with unlimited seats, projects and every Kai agent; Pro $359/month ($299 annually) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; BugHerd: By internal members: Standard $50 for five, Premium $150 for 25 on monthly billing; clients free. USD list prices, checked September 25, 2026 - Capture: Gleap: In-app reports with supported replay and logs on web, iOS, Android, React Native and Flutter; BugHerd: Screenshots, video and metadata on websites, Figma files, PDFs and images - Collaboration: Gleap: Shared inbox with live chat and Kai Support on every plan; email and help center from Team; BugHerd: Client collaboration on tasks and integrations - AI: Gleap: From Team, Kai Resolve investigates and Kai Code prepares a pull request for review; BugHerd: MCP connects tasks with external agents ## Choose the feedback workflow. BugHerd suits client reviews of websites and design files. Gleap suits software teams handling ongoing customer questions, in-app bugs and product requests. Keep the client review tools you need; compare the work beyond the initial comment. ## Compare scope as well as seats. USD list prices on monthly billing, checked September 25, 2026. Features differ; AI usage, add-ons and taxes excluded. ### Gleap Team Price: $179 / month Billed monthly, or $149/month billed annually. Unlimited seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month. - Shared inbox and Kai Support - In-app bugs with supported replay and logs - Feedback, roadmap and changelog - AI usage billed separately ### BugHerd Premium Price: $150 / month 25 internal members. Standard starts at $50/month for five members. - Unlimited clients and projects - Website and design-file reviews - Screenshots, video and metadata - Client collaboration and integrations ## Try one real project. Make the workflow fit before moving the team. ### Separate reviews from support. List the website, Figma, PDF and image review workflows your clients use. Gleap is not a like-for-like replacement for every design approval process. ### Test the evidence. Install the appropriate SDK in a test environment. Check capture settings, customer identity, replay and logs on your actual web and mobile platforms. ### Plan access to past work. Map open tasks, comments, attachments and integrations. Confirm an export or archive strategy before switching; do not assume a complete native BugHerd import. ## Your switching questions, answered. Client reviews, technical reporting, pricing and implementation. ### Why choose Gleap instead of BugHerd? Gleap fits software teams that want in-app bug reporting, AI customer support, and product feedback in one workspace. BugHerd focuses on client feedback and task management for websites and design files. Choose Gleap when the customer conversation and the product improvement belong in the same workflow. ### Does BugHerd support live websites and AI? Yes. BugHerd accepts feedback on live websites and uses MCP to connect tasks with external agents. It is not limited to staging reviews. Gleap's advantage is its connected support, feedback, and specialist-agent workflow. ### Is Gleap always cheaper than BugHerd? No. BugHerd Standard starts at $50/month for five internal members, and Premium is $150/month for 25 on monthly billing. Gleap Team is $179/month on monthly billing, or $149/month billed annually, with unlimited seats, every Kai agent and a broader support and feedback bundle. Compare the features and internal access you need. BugHerd clients are free. On yearly billing BugHerd Standard is $42 and Premium $125 per month. AI usage, add-ons and taxes are separate. USD list prices, checked September 25, 2026; see BugHerd pricing and Gleap plans. ### Which plan turns reports into code work? Team, Pro and Enterprise include Kai Resolve and Kai Code. Starter includes live chat, Kai Support and in-app bug reports for one seat, not those specialist agents. Kai PM is available from Team; AI usage is billed separately. ### Can we use Gleap for mobile applications? Gleap provides SDKs for iOS, Android, React Native, and Flutter, as well as web. Check the reporting workflow on your actual platforms and configure which technical evidence is captured. ### How should we plan the switch? Start with one project and a representative customer report. Verify capture, customer identity, routing, connected tools, and access to historical tasks. Preserve the client review process your team still needs rather than assuming every feedback workflow transfers unchanged. ### How was this comparison checked? Gleap publishes this page. BugHerd pricing was rechecked on 25 September 2026; the capabilities listed there were checked on 15 September 2026. Gleap details follow its product and plan configuration. Partfox describes its own implementation experience, not a BugHerd migration or a savings result. ### What is in-app bug reporting? In-app bug reporting lets a customer describe an issue from inside the product and attach supported technical context. It helps connect the reported behavior to the affected user and session. Explore in-app bug reporting. ### Can BugHerd collect feedback on design files? Yes. BugHerd supports website, Figma, PDF and image feedback. Keep that workflow in your evaluation if client design review is the main job. Gleap focuses on customer support and feedback inside software products. ### Does Kai Support replace the support team? Kai Support answers customer questions from connected knowledge and brings teammates in when needed. Your team controls the sources and handles cases that need its judgment. Meet Kai Support. ### Will a confirmed bug be released without review? No. Kai Code prepares code work and a pull request for your engineers to review. Your team decides what to merge and release. See Kai Code. ### How does a bug report become a reviewed fix? Bug reports supply the customer need and evidence for investigation. Gleap connects that context to planning, reviewed implementation and customer follow-up. Explore self-driving development. --- # Userback Alternative: Visual Feedback to Fixes Source: https://www.gleap.ai/alternatives/alternative-to-userback Description: A Userback alternative that keeps visual feedback, replay and logs with the support conversation, AI investigation and reviewable fixes. ## The Userback alternative. Keep the conversation attached to the fix. Bring visual feedback into your customer support workflow. Gleap connects the report, technical investigation and code work your engineers can review. ## Userback vs Gleap at a glance. Gleap keeps visual bug reports with the support conversation and, from Team, AI investigation and reviewed code, from $179/month on monthly billing with unlimited seats; Userback is a visual feedback tool with replay and developer logs, at $99/month on monthly billing for Business with unlimited seats (checked September 25, 2026). - Primary focus: Gleap: Visual feedback with the support conversation, investigation and code work in one workspace; Userback: Visual feedback, replay and developer logs feeding your project tools - Pricing unit: Gleap: Starter $35/month on monthly billing, $29 billed annually; Team $179/month on monthly billing, $149 billed annually, with unlimited seats and every Kai agent included; AI usage separate. USD list prices, checked September 30, 2026; Userback: Business $99 per month, $79 billed annually, with unlimited seats and 25 feedback projects. USD list prices, checked September 25, 2026 - Feature requests: Gleap: Requests, roadmap and Kai PM from Team, changelog included; Userback: Feature Portal with voting and roadmap updates as a paid add-on - Mobile apps: Gleap: Gleap SDK for web, iOS, Android, React Native and Flutter; Userback: Mobile SDK on Business Plus - AI: Gleap: From Team, Kai Resolve investigates and Kai Code prepares a pull request for review; Userback: MCP access, AI feedback assistance, insights and automation ## Look beyond the screenshot. Both tools offer visual feedback, replay, technical context and roadmap options. Choose Gleap when you want the support conversation, investigation and reviewed code work together. Userback can fit teams adding feedback to an established development stack. ## Compare the complete workflow. ### Gleap Team Price: $179 / month Billed monthly, or $149/month billed annually. Unlimited seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month. - Shared inbox and Kai Support - In-app bugs and technical context - Requests, roadmap and changelog - Knowledge base and onboarding ### Userback Business Price: $99 / month Billed monthly, or $79/month billed annually. Unlimited seats and 25 feedback projects. Lower-cost Team and Free plans are available. - Visual feedback and replay - Developer logs and AI insights - Feedback automation and surveys - Feature Portal is a paid add-on ## Keep what already works. Evaluate the handoff before changing tools. ### Compare the engineering path. Userback connects feedback to project tools and external AI through MCP. Test that path alongside Gleap's ticket-based investigation and code workflow. ### Check platforms and allowances. Confirm project limits, mobile support, capture privacy and replay requirements. Feedback-attached replay and recording all visits are different needs. ### Plan customer follow-up. Map historical feedback, attachments, identities and notifications before migration. Decide who verifies a live fix before replying to the customer. ## Your switching questions, answered. Feedback, AI, technical context and migration. ### Is Gleap a good Userback alternative? Gleap fits teams connecting visual feedback to customer support, investigation and reviewed code work. Userback fits teams adding feedback capture and analysis to an existing development stack. Try the same customer report in both workflows. ### When is Userback the better fit? Userback fits teams that want visual feedback, replay and developer logs feeding the project tools they already run, with unlimited seats on Business at $79/month billed annually. Gleap fits teams that want the customer conversation, investigation and, from Team, reviewed code work in one support platform. Test the same report in both before choosing. ### Does Userback offer unlimited seats? Yes. Userback Business and Business Plus include unlimited seats. Gleap Team, Pro and Enterprise also include unlimited seats and projects. Unlimited seats alone is not a reason to choose one over the other. ### Is Gleap cheaper than Userback Business? No. On monthly billing, Userback Business is $99 and Gleap Team is $179 before AI usage, add-ons and taxes; billed annually they are $79 and $149 (USD list prices, checked September 25, 2026). Their scope differs. Userback also offers Free and Team plans; Gleap Starter is $29/month billed annually ($35 monthly) for one seat with Kai Support. See Userback pricing and Gleap plans. ### Does Userback capture replay and logs? Yes. Business includes feedback-attached replay and developer tools. Recording all user visits has separate availability. Gleap captures supported evidence with bug reports; test settings and platform behavior rather than assuming identical capture. Explore session replay in Gleap. ### Can Userback connect to AI tools? Yes. Userback offers MCP access, AI feedback assistance, insights and automation. Gleap's specialist workflow connects investigation and implementation to the support ticket. See Userback AI documentation. ### Can both platforms collect feature requests? Yes. Userback offers a paid Feature Portal with voting and roadmap updates. Gleap Team, Pro and Enterprise include feature requests, a roadmap and changelog, plus Kai PM for planning assistance. Explore product feedback. ### Can both tools collect mobile feedback? Yes. Userback lists a mobile SDK on Business Plus. Gleap offers SDKs for iOS, Android, React Native and Flutter. Check your supported platform and capture requirements before choosing. ### Which Gleap plan includes Kai Resolve and Kai Code? Team, Pro and Enterprise include Kai Resolve, Kai Code and Kai PM. Starter includes Kai Support, live chat and in-app bug reporting; AI usage is separate. See plans. ### How does Kai Support help with customer support? Kai Support answers from connected knowledge and brings teammates in when needed. The conversation stays available when an answer requires a technical investigation. Meet Kai Support. ### Does a pull request automatically prove the issue is fixed? No. Your engineers review and release the work, and your team confirms that the fix is live before deciding how to follow up. Explore Kai Code. ### How does a bug report become a reviewed fix? Feedback provides the customer need and evidence. Gleap connects investigation, implementation and release communication while your engineers review the work. Explore self-driving development. ### How was this comparison checked? Gleap publishes this page. Userback pricing was rechecked on 25 September 2026 and its AI documentation was checked on 15 September 2026; Gleap claims follow current product and plan evidence. Partfox describes its own implementation, not a Userback migration. Plan historical-data access before replacing your widget. --- # Usersnap Alternative: Visual Feedback & Bug Reports Source: https://www.gleap.ai/alternatives/alternative-to-usersnap Description: A Usersnap alternative that connects visual feedback and bug reports to AI support, investigation and reviewed fixes. Compare plans and seats. ## The Usersnap alternative. Give customer reports a path to a fix. Capture the problem inside your app and keep the customer in the conversation. Gleap connects visual reports to support, investigation and engineering work your team reviews. ## Usersnap vs Gleap at a glance. Gleap connects in-app bug reports to support conversations and, from Team, AI investigation and reviewed code work, with unlimited seats from $149/month billed annually; Usersnap is a visual feedback and product evidence platform, from $49/month billed yearly with 5 seats on Starter (checked September 26, 2026). Both collect feedback; compare the evidence and the next step your team needs. - Starting point: Gleap: Customer support, in-app bugs and product requests; Usersnap: Visual feedback, surveys and product insights - Technical context: Gleap: Supported replay, logs and device context with reports; Usersnap: Screen recording on every plan; browser console logs from Professional - Mobile: Gleap: iOS, Android, React Native and Flutter SDKs; Usersnap: Native feedback forms and surveys on Premium and Enterprise; no visual feedback in apps - Investigation and code: Gleap: Kai Resolve investigates; Kai Code prepares reviewed work from Team; Usersnap: Feedback analysis and integrations, including MCP - Team and projects: Gleap: Unlimited seats and projects from Team; Starter has 1 seat; Usersnap: 5, 10, 20 or 50 seats by plan; unlimited on Enterprise - Pricing: Gleap: Starter $35/month on monthly billing ($29 billed annually); Team $179/month on monthly billing ($149 billed annually) with unlimited seats and every Kai agent; Pro $359/month ($299 annually) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; Usersnap: Starter $49, Growth $109, Professional $189, Premium from $369 per month billed yearly. USD list prices, checked September 26, 2026 ## Test your actual application. Capture and follow-up matter as much as the initial form. ### Separate research and support. Keep surveys, interview requests and product research in the evaluation. Decide whether you need feedback collection alongside an existing helpdesk or a shared support workflow. ### Verify each platform. Compare web and native capture using the SDK you will deploy. Check masking, replay, logs, identities and what reaches your integrations. ### Keep past feedback accessible. Plan how to retain reports, attachments, statuses and subscribers before changing the widget. A complete native Usersnap migration is not assumed. ## Your comparison questions, answered. Visual feedback, capture, agent roles and migration. ### Is Gleap a good Usersnap alternative? Gleap fits software teams that want visual feedback connected to customer support, technical investigation, and reviewed implementation. Usersnap can fit visual QA, feedback collection, and product research, with diagnostic and follow-up options beyond screenshots. Test one of your own reports from submission through the customer reply. ### When is Usersnap the better fit? Usersnap fits teams that run visual QA, feedback collection, surveys and product research and send the results into the tools they already use. Gleap fits teams that want each customer report connected to a support conversation, investigation and, from Team, reviewed code work. Airspeed switched from Usersnap to Gleap to support various platforms and more than 75,000 users; test your own reports before deciding. ### Does Usersnap capture console and network logs? Yes. Usersnap's Console Recorder captures JavaScript errors and XHR/Fetch logs when configured. The guide limits mobile and extension capture. Check how logs reach your chosen integration before relying on that handoff. Gleap also provides technical report context on supported SDKs, on every plan. ### How does session replay differ from screen recording? A recording captures video; replay reconstructs supported session activity. They are not interchangeable when investigating what happened before a report. Usersnap documents video capture; this review did not establish automatic pre-report DOM replay. Gleap's web replay documentation explains its configurable capture. Do not assume all SDKs record the same evidence. Compare session replay and screen recording in Gleap. ### Does Usersnap have mobile SDKs? Usersnap offers native iOS and Android feedback forms on Premium and above. Its current guide labels the SDK beta and says screen capture and annotations are not supported; direct React Native support is not offered. Gleap provides iOS, Android, React Native and Flutter SDKs. Confirm the capture you need on each platform. See Usersnap's mobile guide. ### Can Usersnap manage requests and reply to customers? Yes. Usersnap lists customer-request portals, announcements/changelogs, AI feedback assistance, and follow-up features across its plans. Its feature matrix and reply settings explain the scope. Gleap combines product feedback with support conversations and engineering follow-up. ### How does Usersnap pricing compare? Usersnap prices by plan with seat and project limits: Starter $49, Growth $109, Professional $189 and Premium from $369 per month billed yearly, or $59, $129, $229 and $449 month-to-month, with 5, 10, 20 and 50 seats; browser console logs start on Professional (USD list prices, checked September 26, 2026). Gleap Starter is $29/month billed annually, and Gleap Team is $149/month billed annually or $179 month-to-month with unlimited seats and every Kai agent; Pro at $299/month adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage is billed separately. Check Usersnap pricing and Gleap plans. ### What happens after Kai Code prepares a fix? Your team reviews the code, decides what to merge, and controls release. By default, the after-merge customer follow-up asks a teammate to confirm that the fix is live before drafting a reply. Follow-up settings are configurable. See Kai Code and the connected workflow. ### What should we check before switching? Test reports on the platforms you use, inspect technical capture and masking, confirm teammate access, and follow an issue through review. Agree how historical feedback, attachments, status, subscribers, and integrations will be retained before changing the widget. No fixed migration time or automatic preservation of all history is assumed. ### What supports this comparison? Gleap publishes this comparison. Usersnap's pricing page and homepage were rechecked on 26 September 2026; its Console Recorder and mobile SDK documentation were checked on 15 September 2026. The Console Recorder guide has conflicting export statements, so test your integration rather than assuming logs transfer. Gleap claims use current product and plan evidence. The Airspeed quote describes that customer's own switch from Usersnap, not a measured comparison. ### Which plans include specialist agents? Team, Pro and Enterprise include Kai Resolve, Kai Code and Kai PM. Starter includes Kai Support, live chat and in-app bug reporting; AI usage is billed separately. Compare Gleap plans. ### How does Kai Support help with customer questions? Kai Support answers from connected knowledge and brings teammates in when needed. Support conversations remain available when the reported problem requires technical investigation. Meet Kai Support. ### How does a bug report become a reviewed fix? Customer reports supply the need and evidence for investigation, planning and implementation. Gleap connects those steps to reviewed changes and customer follow-up. Explore self-driving development. --- # Ybug Alternative: Website Feedback & AI Support Source: https://www.gleap.ai/alternatives/alternative-to-ybug Description: A Ybug alternative for web and mobile apps: bug reports with replay and logs, connected to AI support, investigation and reviewed fixes. Compare pricing. ## The Ybug alternative. Connect website feedback to the fix. Customers mark the issue on your site, and the report can carry replay, console and network logs and customer context. Your team answers in the same conversation and, from Team, investigates with Kai Resolve and reviews the fix Kai Code prepares. ## Ybug vs Gleap at a glance. Gleap is a support platform with in-app bug reporting for web and mobile apps on every plan, with Starter at $29/month and Team at $149/month billed annually with unlimited seats; Ybug is a website feedback tool that sends annotated reports to Jira, Slack or Trello, from €10/month billed annually, with a free plan (checked September 25, 2026). - Primary focus: Gleap: In-app bug reports connected to support, investigation and reviewed code work; Ybug: Website feedback with annotated screenshots, sent to tools like Jira, Slack and Trello - Pricing unit: Gleap: Starter $29/month billed annually, $35 monthly; Team $149/month billed annually, $179 monthly, with unlimited seats and every Kai agent included; AI usage separate. USD list prices, checked September 30, 2026; Ybug: EUR plans: Basic €10, Startup €23, Company €47 per month billed annually, with project and member caps; a free plan. EUR list prices, checked September 25, 2026 - Capture: Gleap: Replay, console and network logs and device context, depending on SDK and configuration; Ybug: Console and network logging on Startup and above; reporter-recorded video - Platforms: Gleap: Gleap SDK for web, iOS, Android, React Native and Flutter; Ybug: Website widget, JavaScript SDK and Chrome and Firefox extensions ## Compare what follows the report. Ybug collects annotated screenshots, console logs and recordings from your website and sends them to tools like Jira, Slack and Trello. Gleap starts from the same kind of report and keeps the customer conversation, investigation and reviewed code work in one workspace. Evaluate the handoff and the follow-up, not the widget alone. ## Different scope. Different price. List prices, monthly equivalent billed annually, checked September 25, 2026. Gleap in USD, Ybug in EUR. AI usage, add-ons and taxes excluded; features differ. ### Gleap Team Price: $149 / month Billed annually, or $179 month-to-month. Unlimited seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month. - Kai Support and shared inbox - In-app reports with replay and logs - Web, iOS, Android, React Native and Flutter SDKs - Roadmap, help center and surveys ### Ybug Startup Price: €23 / month Billed annually, or €29 monthly. 7 projects and 7 team members. Basic is €10, Company €47; a free plan exists. - Annotated screenshots and video recording - Console and network request logging - Webhooks and 25+ integrations - Unlimited free reporters ## Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly) with in-app bug reporting. Team is $149/month billed annually or $179 month-to-month, with unlimited seats, projects and every Kai agent; Pro, at $299/month ($359 monthly), adds advanced reports, LLM model choice, the SOC 2 report and priority support. AI usage is billed separately. Ybug publishes EUR plans from free to Company at €47/month billed annually, with project and member limits per tier and an Enterprise option on request. ## Evaluate on your own site. Keep the integrations and reports you rely on. ### Check issue sync first. List the Jira, Slack, Trello or other destinations your Ybug projects feed today. Test the same handoff from a Gleap ticket, including status updates back to the report. ### Test capture per platform. Ybug's pages describe a website widget, a JavaScript SDK and browser extensions. Verify screenshots, replay, logs and masking with the Gleap SDK you would deploy on web and, if needed, mobile. ### Plan the move without an importer. No native Ybug importer is assumed. Export the reports and attachments you need to keep, pilot one project alongside Ybug, then switch the widget when the team is ready. ## Your switching questions, answered. Website feedback, logs, plan scope and the path to a fix. ### Why choose Gleap as a Ybug alternative? Choose Gleap when a website report should lead to a support conversation, an investigation and a reviewed fix in one workspace. Every plan includes web and mobile SDKs and Kai Support for customer questions; Team adds unlimited seats and projects, Kai Resolve and Kai Code. Ybug fits teams that want a focused feedback widget feeding the tools they already use. ### What does Ybug do well? Ybug collects annotated screenshots, console logs and reporter-recorded video from websites and sends them to about 30 tools, including Jira, Slack, Trello, Linear and GitHub. Paid plans start at €10 per month billed annually, reporters are unlimited and Ybug lists EU hosting on every plan. Stay with Ybug if that scope covers your workflow. See Ybug's features. ### How is Ybug priced? Ybug publishes four EUR plans: Free with 1 project, 1 member and 50 screenshots a month, then Basic at €10, Startup at €23 and Company at €47 per month billed annually, or €13, €29 and €59 month-to-month. Each tier caps projects and team members, and Enterprise terms are available on request. EUR list prices checked September 25, 2026 on Ybug's pricing page; free plan limits rechecked September 26, 2026. ### Is Gleap cheaper than Ybug? No. Ybug has a free plan; Gleap starts at $29/month with a 7-day free trial, and Ybug's paid plans cost less per month than Gleap Team at $149/month billed annually or $179 month-to-month. Gleap Team includes customer support, AI answers, mobile SDKs, a roadmap and a help center alongside bug reports, so compare the tools you would replace and the AI usage you expect, not the subscription alone. See Gleap plans. ### Does Ybug capture console and network logs? Yes. Ybug's pricing page lists full JavaScript console recording and network request logging on Startup and above, with limited console recording on Basic. Gleap reports can include console and network logs, replay and device context depending on the SDK and configuration. Test both on the pages where your bugs happen. ### Does Ybug offer session replay? Ybug documents video recording on Startup and above, where the reporter records the screen while reproducing the issue. This review did not establish automatic replay of the session before the report. Gleap's replay capture is configurable and varies by SDK, so confirm what each tool records before a report is filed. Explore bug reporting. ### Which Gleap plan includes the specialist agents? Team, Pro and Enterprise include Kai Resolve, Kai Code and Kai PM, plus the feedback foundation. Starter includes Kai Support, live chat and in-app bug reporting. AI usage is billed separately. ### What does switching from Ybug involve? Plan the widget change, customer identification, capture and masking settings, the integrations your projects feed and access to historical reports. No native Ybug importer is assumed, so export what you need to keep and pilot one project alongside Ybug during the 7-day free trial. Gleap customers choose EU or US data residency at signup; review the Gleap Trust Center for hosting details and the data processing agreement. ### How was this comparison checked? Gleap publishes this comparison. Ybug's pricing page and privacy policy were rechecked on 25 September 2026; its features and integrations pages were checked on 15 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience with Gleap, not a controlled comparison with Ybug or a migration from it. ### Can Gleap collect reports from mobile apps? Yes. Gleap has iOS, Android, React Native and Flutter SDKs as well as web. Capture varies by platform and configuration, so verify the evidence you need on each SDK. The Ybug pages checked describe a website widget, a JavaScript SDK and Chrome and Firefox extensions. ### What is in-app bug reporting? In-app bug reporting lets customers describe a problem from inside the product and attach supported technical context such as screenshots, logs and replay. It keeps the observed behavior connected to the customer who needs an answer. See in-app bug reporting. ### How does a bug report become a reviewed fix? A website report supplies the need and the evidence. Gleap connects it to investigation with Kai Resolve, a reviewed change from Kai Code and the customer follow-up after release. Explore self-driving development. --- # Bugasura Alternative for Customer Bug Reports Source: https://www.gleap.ai/alternatives/alternative-to-bugasura Description: Compare Gleap as a Bugasura alternative for customer bug reports, AI support and reviewed fixes. See where support workflows and QA tools differ. ## A Bugasura alternative for customer bug reporting. Keep customers connected to the fix. Bring customer questions, in-app bug reports and product requests into Gleap. Carry their context into investigation, reviewed code work and release updates. ## Bugasura vs Gleap at a glance. Gleap connects customer support and in-app bug reports to investigation and, from Team, reviewed code, from $149/month billed annually with unlimited seats; Bugasura is an issue tracker for QA teams with test and requirements management, free for unlimited users, with custom enterprise pricing (checked September 25, 2026). - Primary focus: Gleap: Customer support, in-app bug reports and feedback, connected to code work from Team; Bugasura: QA and issue workflows with test and requirements management - Pricing unit: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with every Kai agent included; unlimited seats; AI usage separate. USD list prices, checked September 30, 2026; Bugasura: Core platform free for unlimited users and projects; custom pricing for enterprise needs. Checked September 25, 2026 - Bug capture: Gleap: In-app reports with screenshots and supported technical evidence on web and mobile SDKs, on every plan; session replay from Team; Bugasura: Reporter, widget and MCP, with 50 GB of storage - AI: Gleap: From Team, Kai Resolve investigates and Kai Code prepares a pull request for review; Bugasura: AI issue tracking, a QA knowledge base and testing agents in early access ## Support workflow or QA workspace? Bugasura serves QA work: issue tracking, tests and requirements with AI tooling. Choose Gleap when reports come from customers and need a reply as well as a fix, and keep your test management tools where they remain part of the workflow. ## Different scope. Different cost. USD list prices; Gleap checked September 30, 2026, Bugasura September 25, 2026. Gleap shown on monthly billing; AI usage, add-ons and taxes separate. ### Gleap Team Price: $179 / month Billed monthly, or $149/month billed annually. Unlimited seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month. - Customer support and feedback - Native in-app bug reports - Kai Resolve, Kai Code and Kai PM - AI usage billed separately ### Bugasura Free Price: $0 Core platform with unlimited users and projects. Custom pricing covers additional enterprise needs. - Issue and test management - Requirements and QA knowledge - Reporter, widget and MCP - 50 GB storage ## Keep the QA work you need. A customer support platform is not a test suite. ### Map both workflows. Identify which tests, requirements and defect processes stay in Bugasura or another QA tool. Evaluate Gleap for customer conversations and the work they create. ### Test a customer case. Try capture on your actual platforms, investigate the report and review the resulting engineering task. Confirm privacy settings and tool permissions. ### Preserve historical context. Plan access to old issues, attachments, test records and integrations. No complete native Bugasura migration is assumed here. ## Your comparison questions, answered. QA, support, pricing and human review. ### What is a Bugasura alternative for customer support? Gleap is an option when customer conversations, in-app bugs and product feedback need one workspace. Bugasura focuses on QA and issue workflows. Choose based on the work your team needs, rather than expecting the same feature bundle. ### When is Bugasura the better fit? Bugasura fits QA and engineering teams that want free issue tracking with test and requirements management for unlimited users and projects. Gleap fits teams whose bugs arrive from customers and need a support conversation, product feedback and a reviewed fix in one workspace. Many teams keep a QA tool beside Gleap; choose by the workflow you run most. ### Is Bugasura still priced per seat? Bugasura currently advertises its core platform as free for unlimited users and projects. Its published Custom offering covers needs such as on-premises deployment, Testpert AI and enterprise-scale execution. Its pricing page also lists 50 GB of free storage. Checked September 25, 2026; see Bugasura pricing. ### Is Gleap cheaper than Bugasura? No base-subscription saving is claimed here. Bugasura has a free core platform. Gleap Starter is $29/month billed annually ($35 monthly) for one seat; Team is $179/month on monthly billing or $149 per month billed annually, with every Kai agent included and separate AI usage. Compare the support and engineering workflows each plan covers. See Gleap plans. ### Does Bugasura offer AI and testing tools? Yes. Its current platform includes AI issue tracking, test and requirements management, a QA knowledge base and MCP. Its site also describes specialized testing agents in early access. Check current availability before planning a production rollout. See Bugasura. ### Does Gleap replace test management? Gleap is not presented here as a replacement for a full test management or requirements system. It connects customer support and product feedback to investigation and reviewed implementation. Keep the testing tools your release process needs. ### What is in-app bug reporting? In-app bug reporting lets customers describe problems from inside the product with supported screenshots and technical evidence attached. Capture depends on platform and configuration. Explore bug reporting. ### Can we collect reports from mobile apps? Gleap provides SDKs for iOS, Android, React Native and Flutter as well as web. Verify the evidence available on each platform; mobile and web capture are not assumed identical. ### Which Gleap plan includes the specialist agents? Team, Pro and Enterprise include Kai Resolve, Kai Code and Kai PM. Starter includes Kai Support, live chat and in-app bug reports for one seat. AI usage is billed separately. Compare plans. ### How does Kai Support help customers before a bug is filed? Kai Support answers questions from connected knowledge and brings teammates in when needed. It gives routine questions a path to an answer while the team handles cases requiring judgment. Meet Kai Support. ### Does code work require engineering review? Engineers review the pull request and choose whether to merge and release it. Kai Code prepares implementation work with the issue context attached. Explore Kai Code. ### How does a bug report become a reviewed fix? Customer reports provide evidence and needs for investigation, planning and implementation. Gleap connects these steps to reviewed changes and customer follow-up. Explore self-driving development. ### How was this comparison checked? Gleap publishes this comparison. Bugasura's pricing page was rechecked on 25 September 2026 and its platform pages were checked on 15 September 2026. Gleap claims use current product and plan evidence. The customer story describes that customer's experience, not a Bugasura migration. --- # Sentry Alternative for Customer Bug Reports Source: https://www.gleap.ai/alternatives/sentry-alternative Description: A Sentry alternative for bugs customers report: in-app reports with replay and logs, Kai Resolve investigates and Kai Code opens a pull request to review. ## A Sentry alternative for the bugs your customers report. Sentry catches the exception. Gleap fixes the report. Customers report bugs inside your app with a screenshot, session replay and console and network logs. Kai Resolve investigates, Kai Code opens a pull request your team reviews, and the customer hears back. ## Sentry vs Gleap at a glance. Sentry is application monitoring: its SDKs catch errors, traces, logs and replays, priced by usage from $26/month billed annually on Team. Gleap is AI-native customer support for software teams: it starts with the customer's bug report and the conversation, from $149/month billed yearly with unlimited seats (both checked October 3, 2026). Many teams run both. - Primary focus: Gleap: Customer support, in-app bug reports and product feedback, with AI agents that investigate and open pull requests; Sentry: Error monitoring, tracing, logs, session replay, profiling and uptime and cron monitoring - Where an issue starts: Gleap: A customer reports it inside your app, or asks Kai Support in chat or email; Sentry: The SDK catches an exception or a slow transaction automatically; a User Feedback widget collects reports - Evidence: Gleap: Marked screenshot, console and network logs, device and customer data; session replay on Team and Pro; Sentry: Stack traces, breadcrumbs, traces and logs; feedback can include a screenshot and the replay before it was sent - AI and code work: Gleap: Kai Resolve investigates, billed by usage (about $0.49 per investigation on average); Kai Code opens pull requests your team reviews; Sentry: Seer finds root causes and can open pull requests, $40 per active contributor per month from Team - Customer communication: Gleap: Kai Support answers 24/7, shared inbox and live chat; help center and release updates from Team; Sentry: No customer inbox, live chat or help center product; feedback is triaged like issues - Published pricing: Gleap: Starter $29/month billed yearly ($35 monthly); Team $149/month billed yearly ($179 monthly) and Pro $299/month ($359 monthly), unlimited seats, every AI agent on both; AI usage separate. USD list prices, October 3, 2026; Sentry: Developer free for one user; Team $26/month billed annually ($29 monthly) and Business $80 ($89), unlimited users, 50k errors included - Best evaluation case: Gleap: A customer report that needs an answer, an investigation and a reviewed fix; Sentry: A production error or performance regression your SDK reports on its own ## Pilot before you switch. Keep the monitoring your engineers rely on. ### Separate monitoring from support. List the alerting, tracing, release health and dashboards your engineers depend on. Gleap does not replace them; evaluate them separately. ### Run one real report. Add the Gleap SDK to a test build. Check capture, masking and customer identity, then follow the report through Kai Resolve and a pull request. ### Connect the two. Add Sentry as a tool in Kai Code so investigations can match a customer's report to the error Sentry recorded. ## Your Sentry questions, answered. Monitoring, customer reports, AI agents and pricing. ### Why choose Gleap as a Sentry alternative? Choose Gleap when a bug arrives from a customer and needs an answer, an investigation and a reviewed fix in one place. Gleap connects in-app bug reports, AI customer support and product feedback, and its agents take the report through to a pull request your team reviews. Sentry fits teams whose priority is catching errors and performance problems automatically. ### Does Gleap replace Sentry? No. Gleap does not replace automatic error capture, tracing, profiling or release health. Keep Sentry for what your SDK catches, and use Gleap for what customers report and the conversation around it. With the Sentry integration, Gleap's agents can read the Sentry issue behind a report. ### What are the best Sentry alternatives and competitors? It depends on the job. For error and crash monitoring, compare BugSnag; for session replay with error tracking, compare LogRocket and PostHog. Choose Gleap when the bugs that matter most arrive from customers and need support, an investigation and a fix. ### Sentry also has a User Feedback widget. How is Gleap different? Sentry's User Feedback widget, on all its plans, collects a description, a screenshot and the replay before the report, and the feedback is triaged like an issue (checked October 3, 2026 on Sentry's docs). Gleap treats the report as a customer conversation: Kai Support can answer, your team replies from a shared inbox, and the customer is notified when the fix ships. ### How does Seer compare with Kai Resolve and Kai Code? Seer, Sentry's AI agent, finds the root cause of errors Sentry catches and can open a pull request; it costs $40 per active contributor per month on paid plans (checked October 3, 2026 on Sentry pricing). Kai Resolve starts from a customer's report, its screen recording and its console and network logs, is billed by usage, about $0.49 per investigation on average, and hands confirmed bugs to Kai Code, which opens a pull request your team reviews. ### How is Sentry priced? On October 3, 2026, Sentry's pricing page listed Developer free for one user, Team at $26/month and Business at $80/month billed annually ($29 and $89 monthly), with unlimited users and usage-based quotas for errors, spans, replays and logs. Enterprise is priced by quote. ### Which Gleap plan covers this workflow? Team, at $149/month billed yearly or $179 monthly with unlimited seats, includes Kai Resolve, Kai Code, Kai PM and Kai Copilot; Kai Support costs $0.29 per resolution and the other agents bill for the work they do. Pro, at $299/month billed yearly, adds advanced reports, LLM model choice, the SOC 2 report and priority support. Both start with a 7-day free trial. See pricing. --- # LogRocket Alternative: Bug Evidence & AI Support Source: https://www.gleap.ai/alternatives/alternative-to-logrocket Description: A LogRocket alternative for customer-reported issues: replay and logs with the report, plus AI support, investigation and a reviewed fix in one place. ## A LogRocket alternative for customer support and session evidence. From reported issue to reviewed fix. Customers report issues inside your app with supported replay, console and network logs. Gleap keeps the conversation, and from Team Kai Resolve's findings and Kai Code's pull request, together in one customer support platform. ## LogRocket vs Gleap at a glance. Gleap starts from the customer's report, with replay and logs attached, and keeps the answer, the investigation and the reviewed fix in one support platform, on Team at $149/month billed annually; LogRocket is AI session replay with product analytics and error tracking across all sessions, from $176/month at 25,000 sessions (checked September 26, 2026). Evaluate funnels, heatmaps and error monitoring separately. - Primary focus: Gleap: AI-native customer support, bug reports and product feedback; LogRocket: Session replay, product analytics, error tracking and Galileo AI - Session evidence: Gleap: Supported replay, console and network logs and device context attached to a customer report; LogRocket: Sessions recorded across the app; Conditional Recording is a Pro and Enterprise add-on - Customer communication: Gleap: Shared inbox, in-app widget and Kai Support answers; knowledge base from Team; LogRocket: Session links and Galileo summaries delivered into Zendesk, Intercom and Salesforce Service Cloud - AI investigation: Gleap: From Team, Kai Resolve investigates with logs, the click trail, screenshots and read-only code access; LogRocket: Galileo detects issues, ranks severity and delivers reproduction steps - Path to code: Gleap: From Team, Kai Code plans, writes and tests a change and opens a pull request for review; LogRocket: MCP server gives Cursor, Claude Code and Codex session context; since June 2026 Galileo can send issues to those agents to open a draft pull request - Product analytics: Gleap: Evaluate the analytics your product team needs separately; LogRocket: Funnels, path analysis, heatmaps and performance monitoring - Commercial model: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; LogRocket: Recorded sessions per month, with seats, retention and add-ons; run its calculator for a current figure - Best evaluation case: Gleap: A customer report that needs an answer, a code change and a follow-up; LogRocket: Replay, analytics and error monitoring across a product's sessions ## Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly); Team is $149/month billed annually or $179 month-to-month, with unlimited seats, projects and every Kai agent; Pro is $299/month ($359 monthly) and adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage is separate. LogRocket prices by recorded sessions: on 26 September 2026 its pricing page showed Core from $176 a month at 25K sessions, and states that the final price depends on seats, retention length and add-ons. Run its calculator for your session volume before comparing. ## Pilot with one reported issue. Keep the analytics you rely on. ### Separate support from analytics. List the funnels, heatmaps, performance and error-monitoring views your product and engineering teams use. Evaluate those separately from the customer support workflow. ### Check capture on each SDK. Use test builds on web, iOS, Android, React Native and Flutter to verify replay, logs, masking and customer identity. Session capture differs by platform and configuration. ### Plan the transition. No native LogRocket importer is assumed. Export what you need, keep access to historical sessions and run a pilot with a real report before changing the SDK in production. ### Why choose Gleap as a LogRocket alternative? Choose Gleap when a customer's reported issue should connect directly to an answer, an investigation and a reviewed fix in one customer support platform. LogRocket fits teams that want replay, product analytics and error tracking across a product's sessions. The products cover different needs. ### What does LogRocket do well? LogRocket records sessions across your app and combines replay with product analytics, error tracking, performance monitoring and Galileo AI issue detection. Its Galileo AI summarizes sessions and delivers reproduction steps. Keep it when product-wide analytics and monitoring are central requirements. ### Does LogRocket work with support tools? Yes. LogRocket documents integrations with Zendesk, Intercom and Salesforce Service Cloud that add session links and Galileo summaries to tickets. Gleap is the support platform itself, with the report, the conversation and the engineering work in one place. Compare which setup your team wants to maintain. ### Does LogRocket connect to AI coding agents? Yes. The LogRocket MCP server supplies session, issue and metric context to Cursor, Claude Code, Codex and other clients, and since June 2026 Galileo can send detected issues to those agents, which open a draft pull request for review. Gleap brings Kai Resolve and Kai Code into the support workflow from Team, starting from the customer's report. In both cases your engineers review the pull request and decide what ships. ### How do the costs compare? LogRocket prices by recorded sessions per month; its pricing page showed Core from $176 a month at 25K sessions on 26 September 2026, states that the final price depends on seats, retention length and add-ons, and lists Galileo AI features on Pro and above. Gleap Starter is $29/month billed annually ($35 monthly), and Team is $149/month billed annually or $179 month-to-month with unlimited seats and the specialist agents, with AI usage billed separately. Run the LogRocket calculator for your volume and compare it with Gleap pricing; a lower total cost is not assumed. ### Which Gleap plan includes the specialist agents? Team, Pro and Enterprise include Kai Resolve, Kai Code and Kai PM. Kai Support is available on every plan, and Starter covers live chat, Kai Support and in-app bug reports for one seat. AI usage is billed separately. ### Does Gleap replace product analytics or error monitoring? No. Gleap attaches supported replay, logs and device context to a customer's report; it does not claim to replace funnels, heatmaps, path analysis or error monitoring across a product's sessions. Evaluate those requirements separately and keep a dedicated tool where they are core. Explore session replay for bug reports. ### What does switching involve? No native LogRocket importer is assumed. Export the sessions, issues and notes you need to keep, install the Gleap SDK in a test build, verify capture, masking and customer identity, and run a pilot with one real report before changing production. Decide how long you keep LogRocket access for historical sessions. ### How was this comparison checked? Gleap publishes this comparison. LogRocket's pricing page, homepage, integrations, Conditional Recording and MCP documentation and its June 2026 Galileo announcement were rechecked on 26 September 2026; its session replay and error tracking pages were checked on 15 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience, not a controlled comparison with LogRocket. ### Can Gleap capture session evidence on mobile apps? Gleap provides web, iOS, Android, React Native and Flutter SDKs. Reports can include screenshots, replay, console and network logs and device context, depending on the SDK and configuration. Verify capture for each platform in a test build. Explore in-app bug reporting. ### Can we check security and privacy before switching? Yes. Review the Gleap Trust Center, then verify masking, capture and retention settings in a test build before recording customer sessions. Bring your compliance requirements to the demo so your team can validate them during the trial. ### How does a reported issue become a reviewed fix? A customer report supplies the need and the evidence for investigation, planning and code work. Gleap connects those steps to human review, release and customer follow-up. Explore self-driving development. --- # Smartlook Alternative: Replay Evidence & AI Support Source: https://www.gleap.ai/alternatives/alternative-to-smartlook Description: Smartlook is winding down under Cisco. Compare Gleap as a Smartlook alternative for customer reports with replay evidence, AI support and reviewed fixes. ## A Smartlook alternative for customer support and session evidence. Turn reported friction into fixes. Smartlook is winding down under Cisco. Gleap attaches supported replay, logs and device context to the customer's own report, then connects support, investigation and reviewed code work in one platform. ## Smartlook vs Gleap at a glance. Gleap attaches replay, logs and device context to a customer's own bug report and connects it to support and, from Team, reviewed fixes, from $149/month billed annually with unlimited seats; Smartlook is session recording and product analytics that Cisco is winding down, with sales ended on May 31, 2026 and the platform shutting down on September 30, 2027 (checked September 26, 2026). Evaluate heatmaps and funnels separately. - Primary focus: Gleap: AI-native customer support, bug reports and product feedback; Smartlook: Session recordings, heatmaps, events and funnels for product analytics - Status today: Gleap: Actively developed, with published Starter, Team and Pro plans; Smartlook: No new sales or renewals; decommissioning on 30 September 2027 - Starting material: Gleap: A customer conversation or a submitted report; Smartlook: Recorded sessions and tracked events across all visitors - Issue evidence: Gleap: Supported screenshots, replay, console/network logs and customer context per report; Smartlook: Recordings, crash reports, behavior flows, heatmaps and funnels - Web and mobile: Gleap: SDKs for web, iOS, Android, React Native and Flutter; check capture by platform; Smartlook: Recordings for websites and mobile apps; confirm SDK timelines with Cisco - AI investigation: Gleap: From Team, Kai Resolve investigates with logs, the click trail and read-only code; Smartlook: Current pages describe AI analysis for the Splunk successor; check your account - Commercial comparison: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; Smartlook: No new subscriptions; check your contract end date and the free plan limits - Best evaluation case: Gleap: A customer report that needs an answer, an investigation and a follow-up; Smartlook: Behavior analytics across all sessions; Cisco lists Splunk Observability Cloud RUM+DXA as the migration product ## Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly) for one seat with Kai Support. Team is $149/month billed annually, with unlimited seats, projects and every Kai agent; Pro, at $299/month, adds advanced reports, LLM model choice, the SOC 2 report and priority support. AI usage is separate. Smartlook no longer sells or renews subscriptions, and its pricing URL now redirects to the end-of-life notice. Budget the analytics tool you keep, the export work and Gleap separately. ## Plan the transition. Keep the analytics you rely on. ### Export before the deadline. Smartlook documents CSV exports, emailed reports and a REST API for visitors, events, funnels and sessions. Decide which records you need before 30 September 2027, when the platform is decommissioned and data is deleted. ### Separate analytics from support. Heatmaps, funnels and behavior flows are analytics requirements. Evaluate Splunk Digital Experience Analytics or another tool for those, and test Gleap for the report, the reply and the fix. ### Pilot with a real report. Install the SDK in a test build, submit a representative report and check replay, logs, identity and privacy settings. Run the investigation and the customer reply before switching. No native Smartlook importer is assumed. ### Is Smartlook shutting down? Yes. Smartlook's transition notice sets end of sale on 31 May 2026, end of renewals on 31 August 2026, last day of support on 31 August 2027 and decommissioning on 30 September 2027, when data is deleted. Cisco's end-of-life bulletin confirms the sale, renewal and support dates and names Splunk Observability Cloud RUM+DXA as the migration product. Free plan access continues until decommissioning; check your own contract end date. ### Why choose Gleap as a Smartlook alternative? Choose Gleap when the workflow you want next starts with a customer report and ends with a reviewed fix and a reply. Gleap attaches supported replay, logs and device context to the person who hit the problem, then connects bug reporting, AI support, investigation and code work in one platform. It is a support and feedback platform, not a product analytics suite. ### Does Gleap replace Smartlook's heatmaps and funnels? No. Gleap does not provide heatmaps, funnels, behavior flows or event analytics across all sessions. Its replay and logs are evidence attached to an individual report. Evaluate analytics separately; Cisco lists Splunk Observability Cloud RUM+DXA as the migration product for Smartlook customers. ### What does Smartlook do well? Smartlook combines session recordings with event-based analytics, funnels, heatmaps, behavior flows and crash reports for websites and mobile apps. If watching behavior at scale is the requirement, choose a dedicated analytics tool for that job. Gleap fits the customer conversation and the fix. ### How is Smartlook priced today? Smartlook no longer sells new subscriptions or renewals and publishes no prices; its pricing URL now redirects to the end-of-life notice. Paid subscriptions end no later than 31 August 2027, and accounts can use the free plan with its limits until 30 September 2027 (checked 26 September 2026). Gleap publishes subscriptions with separate AI usage; a lower total cost is not assumed. ### How much does Gleap cost? Gleap Starter is $29/month billed annually ($35 monthly) for one seat. Team is $149/month billed annually or $179 month-to-month, with unlimited seats, projects and every Kai agent; Pro, at $299/month ($359 monthly), adds advanced reports, LLM model choice, the SOC 2 report and priority support. AI usage is billed separately. USD list prices, checked September 30, 2026; see Gleap pricing. ### Which Gleap plan includes the specialist agents? Team, Pro and Enterprise include Kai Resolve, Kai Code and Kai PM, plus the full support and feedback foundation. Kai Support is available on every plan, Starter included. AI usage is billed separately. ### Can we move Smartlook data into Gleap? No native Smartlook importer is assumed. Smartlook documents CSV exports and emailed reports plus a REST API for visitors, events, funnels and sessions; export the records you need to retain before decommissioning, because Splunk will not migrate historical Smartlook data. Gleap collects new reports once its SDK is installed, and your Smartlook archive stays in your own storage. ### How was this comparison checked? Gleap publishes this comparison. Smartlook's end-of-life notice, its pricing URL and Cisco's end-of-life bulletin were rechecked on 26 September 2026; its session recordings page and export documentation were checked on 15 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience, not a controlled comparison with Smartlook. ### Does Gleap capture replay and logs on mobile? Gleap provides web, iOS, Android, React Native and Flutter SDKs. Reports can include screenshots, session replay, console and network logs and device context, depending on the SDK and your configuration. Verify capture and masking on each platform in a test build, and review the Gleap Trust Center for security details. ### What is Kai Resolve? Kai Resolve is Gleap's investigation agent for hard support tickets, available from Team. It reads the logs, click trail, screenshots and read-only code, returns findings to the ticket and can prepare coding tasks for confirmed bugs. An investigation is not a fix; your engineers review any change. Explore Kai Resolve. ### How does a reported issue become a reviewed fix? Customer reports supply the need and the evidence for investigation, planning and code work. Gleap connects those steps to human review, release and customer follow-up. Explore self-driving development. --- # Mixpanel Alternative: Bug Reports, Feedback & AI Source: https://www.gleap.ai/alternatives/alternative-to-mixpanel Description: Compare Mixpanel and Gleap. The Mixpanel alternative for what customers report: in-app bug reports with replay and logs, feedback, support and AI agents. ## A Mixpanel alternative for what customers report. From customer reports to shipped fixes. Keep Mixpanel for analytics and bring what customers report into Gleap: bugs and requests from inside your app, with replay and logs attached. Kai Support answers the known questions, and from Team Kai Resolve investigates the hard tickets before your engineers review the fix. ## Mixpanel vs Gleap at a glance. Gleap is where customers report bugs and requests inside your app, where your team answers and where confirmed bugs become reviewed fixes, from $149/month billed annually with unlimited seats; Mixpanel is product analytics for events, funnels and retention, free up to 1M events a month with unlimited seats (checked September 26, 2026). - Best for: Gleap: Software teams acting on what customers report: bugs, requests and questions; Mixpanel: Product teams analyzing events, funnels and retention - Price: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; Mixpanel: Free up to 1M events a month; Growth from $0 with volume pricing; Enterprise by quote. Checked September 26, 2026 - Seats: Gleap: Unlimited seats and projects from Team; Starter has 1 seat; Mixpanel: Unlimited seats on every plan - Starting material: Gleap: A report, survey answer or request from a customer inside your app; Mixpanel: Tracked events from your SDKs, servers and data warehouse - Session replay: Gleap: Attached to the customer's bug report with console and network logs; Mixpanel: Replays on every plan; console logs and optional network capture on the web SDK; 30-day retention - AI: Gleap: Kai Support answers customers on every plan; from Team, Kai Resolve investigates and Kai Code opens pull requests for review; Mixpanel: Mixpanel Agent answers data questions inside Mixpanel; an MCP server connects Claude, ChatGPT, Cursor and Slack - Bug reporting: Gleap: In-app bug reports with a marked screenshot and console and network logs on every plan; replay from Team; Mixpanel: No end-user bug reports; teams watch replays of tracked sessions - Feedback and roadmap: Gleap: Surveys, feature requests, a public roadmap and release notes from Team; Mixpanel: Experiments and feature flags on Free and Growth; no feedback board - Support workflow: Gleap: Kai Support on every plan; shared inbox with unlimited seats and help center from Team; Mixpanel: Analytics platform; customer conversations stay in your support tool - Moving over: Gleap: Keep Mixpanel for analytics and add the Gleap SDK for reports and support; Mixpanel: CSV exports, a raw event export API and data pipelines - Best evaluation case: Gleap: A customer bug report that needs a reply, an investigation and a reviewed fix; Mixpanel: A funnel or retention question across millions of events ## Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly). Team is $149/month billed annually or $179 month-to-month, with unlimited seats and projects and every Kai agent; Pro at $299/month adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage is billed separately. Mixpanel Free covers up to 1M events a month with unlimited seats, Growth starts at $0 with the first 1M events free and volume pricing above that, and Enterprise is quoted. The two products price different things, so compare your event estimate against the support and feedback scope you need. ## Run a pilot next to Mixpanel. Keep your analytics while you evaluate. ### Keep the analytics you rely on. Funnels, retention, flows and experiments stay in Mixpanel. Gleap does not replace event analytics; evaluate it on the reports, feedback and support work Mixpanel does not cover. ### Test one report end to end. Install the Gleap SDK on one platform, have a customer report a bug, check the replay and logs, and let Kai Resolve investigate during a 7-day free trial of Team. Confirm who reviews the fix and who replies. ### Plan the data, not a migration. No native Mixpanel importer is assumed and there is nothing to move: Mixpanel keeps your event history. Decide which user properties identify customers in Gleap and which events you still send to Mixpanel. ## Your evaluation questions, answered. Fit, replay, AI, pricing and what a pilot involves. ### Why choose Gleap as a Mixpanel alternative? Choose Gleap when your real question is what customers report and what you ship about it. Customers report bugs and requests from inside your app with replay and logs attached, Kai Support answers known questions, and from Team Kai Resolve and Kai Code carry confirmed bugs toward a reviewed fix. Mixpanel remains the better tool for funnels, retention and event analytics. ### When is Mixpanel the better fit? Mixpanel is the better fit when the question is how people use your product across many events. It is a product analytics platform with funnels, retention, flows, session replay, experiments and feature flags, plus Mixpanel Agent inside the product and an MCP server for Claude, ChatGPT and Cursor. The Free plan covers up to 1M events a month with unlimited seats. Keep it for those jobs and use Gleap for what customers report. ### Which Mixpanel alternatives should we compare? For product analytics, compare other analytics platforms; Gleap is not one. For session evidence tied to what customers report, compare LogRocket and Smartlook and Gleap, where the replay and logs arrive with the customer's bug report. ### Does Gleap replace Mixpanel for product analytics? No. Gleap does not offer funnels, retention curves, flows or experiments, and this page does not claim product analytics parity. Gleap collects what customers report, answers them and connects confirmed bugs and requests to reviewed code work. Many teams run Gleap next to Mixpanel and identify the same customers in both. ### Does Mixpanel have session replay? Yes. Mixpanel's Session Replay documentation lists Web, iOS, Android and React Native, with Flutter marked as coming soon, and describes console log capture by default and network capture as an SDK option; replays are stored for 30 days by default. Gleap attaches replay, console and network logs to the customer's bug report, so the evidence sits next to the conversation and the investigation. Compare which replay you need: analytics context, or evidence for a specific report. ### Does Mixpanel have AI or an MCP server? Yes. Mixpanel's AI page describes Mixpanel Agent, which interprets data, builds queries and runs analyses in chat, and its MCP server lets Claude, ChatGPT, Cursor, Codex and other clients query events, funnels, retention and replays. Gleap's agents act on customer reports instead: Kai Support replies, Kai Resolve investigates and Kai Code opens a pull request your engineers review. The agents answer different questions. ### Is Gleap cheaper than Mixpanel? It depends, because the two products price different things. Mixpanel Free covers up to 1M events a month with unlimited seats, Growth starts at $0 with the first 1M events free and volume pricing above that, and Enterprise is quoted. Gleap Starter is $29/month billed annually ($35 monthly), and Gleap Team is $149/month billed annually or $179 month-to-month with unlimited seats and every Kai agent; AI usage is billed separately. An analytics bill and a support and feedback bill are not interchangeable. USD list prices, checked September 26, 2026; see Mixpanel pricing and Gleap plans. ### Which Gleap plan includes the specialist agents? Team, Pro and Enterprise include Kai Resolve, Kai Code and Kai PM, plus surveys and the feedback foundation with unlimited seats and projects. Starter includes Kai Support, live chat and in-app bug reports. AI usage is billed separately on every plan. ### What does adding Gleap next to Mixpanel involve? Plan it as a pilot, not a migration. No native Mixpanel importer is assumed and your event history stays in Mixpanel. Install the Gleap SDK on one platform, identify customers with the same user properties you use in Mixpanel, verify capture, privacy settings and routing, and run one bug report through investigation, review and reply. Review the Gleap Trust Center for security details before rollout. ### How was this comparison checked? Gleap publishes this page. Mixpanel's pricing page, AI page, Mixpanel Agent, Session Replay, MCP and export documentation and changelog were rechecked on 26 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience with Gleap, not a measured comparison with Mixpanel. ### What is in-app bug reporting? In-app bug reporting lets customers describe a problem from inside the product and attach supported technical evidence such as screenshots, replay and logs. It keeps the observed behavior and the customer who reported it together, so a reply and a fix can follow. Explore in-app bug reporting. ### How does Gleap turn feedback into priorities? Feature requests, votes and survey answers collect in one feedback portal, and from Team Kai PM finds duplicates and scores requests so your team decides what belongs on the roadmap. Customers see progress on the public roadmap and get release updates when the work ships. Explore product feedback and Kai PM. ### How does a reported issue become a reviewed fix? --- # PostHog Alternative for Customer Support Source: https://www.gleap.ai/alternatives/posthog-alternative Description: A PostHog alternative for support teams: AI agents that answer customers, a help center, chat in web and mobile apps, and bug fixes your team reviews. ## A PostHog alternative built for customer support. Support first, with AI agents that answer and fix. PostHog starts with product data. Gleap starts with the customer: Kai Support answers in chat, email and your help center, bug reports arrive with replay and logs, and Kai Code opens the fix your team reviews. ## PostHog vs Gleap at a glance. PostHog is a product analytics suite with session replay, feature flags, experiments, surveys and error tracking, priced per product by usage, and a free helpdesk called Support. Gleap is AI-native customer support for software teams: an inbox, a help center, chat in web and mobile apps and AI agents that answer customers and open pull requests, from $149/month billed yearly with unlimited seats (both checked October 3, 2026). - Primary focus: Gleap: Customer support, bug reports and product feedback, with AI agents across the support workflow; PostHog: Product analytics, session replay, feature flags, experiments, surveys and error tracking - Helpdesk: Gleap: Shared inbox with live chat on every plan; email and messaging channels, workflows and a help center from Team, SLA policies on Pro; PostHog: Support: an inbox for tickets from a website chat widget, email, Slack and GitHub; the core is free - AI for customers: Gleap: Kai Support answers 24/7 in chat, email and the help center, $0.29 per resolution; PostHog: An AI reply agent for Support is listed as coming soon; PostHog AI is a product analyst for your team - Code fixes: Gleap: Kai Resolve investigates a ticket; Kai Code opens a pull request your team reviews; PostHog: Self-driving (open beta) groups signals into reports and opens pull requests, $15 per pull request after 3 free a month - Mobile apps: Gleap: Chat, bug reports and the help center inside iOS, Android, React Native and Flutter apps; PostHog: Analytics and session replay SDKs for iOS, Android, React Native and Flutter; the Support widget is documented for websites - Feedback and roadmap: Gleap: Feature requests with votes, a public roadmap and release notes from Team; PostHog: Surveys; we found no feature voting board or public roadmap product - Published pricing: Gleap: Starter $29/month billed yearly ($35 monthly); Team $149/month billed yearly ($179 monthly) and Pro $299/month ($359 monthly), unlimited seats, every AI agent on both; AI usage separate. USD list prices, October 3, 2026; PostHog: Usage-based per product with a free tier each month (1M analytics events, 5K recordings, 100K exceptions, 1,500 survey responses); unlimited team members ## Choose by the job. Many teams keep analytics and move support. ### Keep analytics where it works. PostHog's analytics, flags and experiments do a different job. Gleap does not replace them. ### Test support on real tickets. Run the same customer questions and bug reports through both. Compare the answer, the evidence and how the customer hears back. ### Check your mobile apps. If customers reach you from iOS or Android apps, test chat, bug reports and the help center inside those apps. ## Your PostHog questions, answered. Support, AI agents, mobile and pricing. ### Why choose Gleap as a PostHog alternative? Choose Gleap when customer support is the job: an inbox, a help center, chat in web and mobile apps and Kai Support answering customers, connected to bug reports and product feedback. PostHog fits teams whose priority is product analytics, feature flags and experiments. ### Does PostHog have a helpdesk? Yes. PostHog Support is a helpdesk for customer tickets from a website chat widget, email, Slack and GitHub, with the sender's replay, events and errors attached; its core is free with no per-seat charge (checked October 3, 2026 on PostHog's docs). Its AI reply agent was listed as coming soon on that date. ### Can PostHog open pull requests? Yes. PostHog's Self-driving, in open beta, groups signals from replays, errors and support tickets into reports and opens pull requests for $15 each after 3 free a month, and a person merges them (checked October 3, 2026 on PostHog's docs). In Gleap, Kai Resolve investigates the individual customer ticket and Kai Code opens a pull request your team reviews, and the customer is notified once the fix is live. ### Do we have to give up PostHog to use Gleap? No. Many teams keep PostHog for analytics, flags and experiments, and use Gleap for support, bug reports and feedback. Compare what each tool would own before you move anything. ### What are other PostHog alternatives? For product analytics, compare Mixpanel; for session replay, LogRocket; for error monitoring, Sentry. Choose Gleap when you need customer support and AI agents rather than analytics. ### How much does Gleap cost compared with PostHog? Gleap Team is $149/month billed yearly ($179 monthly) with unlimited seats and every AI agent; AI usage is extra: Kai Support costs $0.29 per resolution, and Kai Resolve, Kai Code and Kai PM bill for the work they do. PostHog prices each product by usage with a monthly free tier and no seat charge. The units differ, so price your own volumes. See Gleap pricing and PostHog pricing. --- # Pendo Alternative: Tours, Feedback & AI Support Source: https://www.gleap.ai/alternatives/alternative-to-pendo Description: Compare Pendo and Gleap for onboarding, feedback, replay and AI. A Pendo alternative connecting customer support to guides, requests and reviewed fixes. ## A Pendo alternative for connected onboarding and feedback. Guide customers. Build what they need. Onboard customers with tours and checklists, collect their requests and answer their questions in one workspace. Gleap connects that feedback to investigation, reviewed code and release updates. ## Pendo vs Gleap at a glance. Gleap starts from the customer conversation and connects onboarding, feedback and reported issues to the work your team ships, from $149/month billed annually with unlimited seats; Pendo is a product experience platform for analytics, in-app guides, replay and feedback, free up to 500 monthly active users and quoted by MAU and functionality above that (checked September 26, 2026). - Primary focus: Gleap: AI-native customer support with onboarding, feedback and product work; Pendo: Product experience: analytics, guides, replay, feedback and AI - Product analytics: Gleap: Support and feedback reporting; evaluate dedicated analytics separately; Pendo: Retroactive analytics, funnels, paths, retention and dashboards - In-app guidance: Gleap: Tours, checklists, surveys and in-app messages included from Team; Pendo: Guides, walkthroughs and tooltips on web and mobile; AI guide builder in beta - Feedback and roadmap: Gleap: Requests, votes, public roadmap and Kai PM from Team, changelog included; Pendo: Listen, Validate and Roadmaps included on Ultimate, paid add-ons on Base and Core - Session replay: Gleap: Replay and logs attached to a customer report, depending on SDK; Pendo: Unlimited replays on web and mobile from Core, an add-on on Base; 30-day default retention - AI and code: Gleap: Kai Support answers customers on every plan; from Team, Kai Resolve investigates and Kai Code opens pull requests for review; Pendo: Leo for all customers; MCP for paid customers; Novus proposes fix plans and pull requests in open beta - Commercial comparison: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; Pendo: Free up to 500 MAUs; paid plans by MAU volume and functionality; request a current quote - Best evaluation case: Gleap: A customer question or report that needs an answer, a guide and a reviewed fix; Pendo: Adoption analysis across many applications with guides driven by usage data ## Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly) for one seat with Kai Support. Team is $149/month billed annually, with unlimited seats and projects; tours, checklists, the feedback portal and every Kai agent are included, and Pro at $299/month adds advanced reports, LLM model choice, the SOC 2 report and priority support. AI usage is separate. Pendo offers a free plan up to 500 monthly active users and prices Base, Core and Ultimate by MAU volume and functionality. Compare a current quote against the modules you need. ## Evaluate on your own product. Keep the analytics your decisions depend on. ### Separate analytics from guidance. List the funnels, retention views and dashboards your product decisions use. Test those independently of tours, checklists and feedback; Gleap does not replace retroactive product analytics. ### Rebuild guides deliberately. Export your guide inventory, segments and targeting rules. Rebuild the tours and checklists that still matter in Gleap and test them on a staging build before switching the snippet. ### Move feedback with its context. No native Pendo importer is assumed. Export Listen ideas, votes and roadmap statuses, import a sample, and pilot one request from conversation to release before retiring the old portal. ### Why choose Gleap as a Pendo alternative? Choose Gleap when customer support, onboarding and product feedback should live in one workspace with a path to reviewed code changes. Team includes Kai Support, tours, checklists, the feedback portal and unlimited seats, plus Kai Resolve, Kai Code and Kai PM. Pendo fits teams whose decisions run on product analytics across many applications. ### What does Pendo do well? Pendo's strength is product analytics: retroactive event capture, funnels, paths, retention and dashboards, with guides, session replay and Listen on the same data. Its analytics page documents that scope. Keep Pendo, or a dedicated analytics tool, when those reports drive your product decisions; Gleap does not claim analytics parity. ### How is Pendo priced today? Pendo publishes a free plan for up to 500 monthly active users and prices Base, Core and Ultimate by MAU volume and the functionality you choose; paid plans require a quote. Its pricing page was checked on 26 September 2026. Gleap publishes subscriptions with separate AI usage; a lower total cost is not assumed. ### How is Gleap priced? Gleap Starter is $29/month billed annually ($35 monthly) for one seat. Team is $149/month equivalent billed annually or $179 month-to-month, with unlimited seats and projects, and includes every Kai agent; Pro at $299/month adds advanced reports, LLM model choice, the SOC 2 report and priority support. AI usage is billed separately. See Gleap pricing. ### Which Gleap plan includes the specialist agents? Team, Pro and Enterprise include Kai Resolve, Kai Code and Kai PM, plus product tours, checklists, surveys and the feedback portal. Kai Support is available on every plan. AI usage is billed separately on each plan. ### Does Gleap include product tours and checklists? Yes. Gleap Team includes product tours, checklists, surveys and in-app messages with audience targeting, subject to plan usage limits. Tours are anchored to elements of your web app; verify checklist and message behavior on each platform you support. Explore product tours and checklists. ### Does Pendo have session replay, feedback and AI? Yes. Pendo documents unlimited session replay on web and mobile from Core, Listen for feedback on Ultimate, Leo for all Pendo customers at no additional charge and Novus in open beta. Compare how each product connects that evidence to the customer who reported it and to the change your team ships. ### How do Novus and Kai Code differ? Novus monitors product usage from Pendo data, surfaces a root cause and a recommended fix plan, and can create the pull request, which you approve before anything merges; it is in free open beta. Kai Code starts from a customer report or an approved request in Gleap, plans and tests the change, and opens a pull request your engineers review and merge. Both keep a person in the merge decision; the starting material differs. See Kai Code. ### What does switching from Pendo involve? No native Pendo importer is assumed. Export your guide inventory, segments, Listen ideas and roadmap statuses, then rebuild the guides that still matter and import a feedback sample. Pilot one onboarding flow and one request in a test build before replacing the snippet, and keep access to the historical analytics you still need. ### How was this comparison checked? Gleap publishes this comparison. Pendo's pricing, in-app guides, analytics, session replay, Listen, Leo and MCP pages and the Novus open beta announcement were rechecked on 26 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience, not a controlled comparison with Pendo. ### Can Gleap support customers on web and mobile? Gleap provides web, iOS, Android, React Native and Flutter SDKs for support, bug reports and feedback. Product tours are built for web apps; verify checklist, message and capture behavior on each mobile platform. Review the Gleap Trust Center for security details before a cutover. ### What happens when onboarding surfaces a question or a bug? Customer conversations, onboarding signals and requests supply the need and evidence for investigation, planning and code work. Gleap connects those steps to human review, release and customer follow-up. Explore self-driving development. --- # Appcues Alternative: Onboarding and AI Support Source: https://www.gleap.ai/alternatives/alternative-to-appcues Description: An Appcues alternative with product tours, checklists, tooltips and surveys in an AI support platform, with unlimited seats and published prices. ## The Appcues alternative. Onboarding inside your support platform. Build product tours, checklists, tooltips, in-app messages and surveys in Gleap Team, with unlimited seats and published prices where Appcues quotes by monthly active users. The same widget answers questions, collects bug reports and feeds product requests. ## Appcues vs Gleap at a glance. Gleap includes tours, checklists, tooltips, in-app messages and surveys in a customer support platform, from $149/month billed annually with unlimited seats; Appcues is an in-app engagement platform priced by monthly active users, installations and published experiences, with quoted plans and Spark at $3,600 a year for small teams (checked September 26, 2026). Choose Gleap when the questions and reports behind onboarding friction belong in the same workspace. - Best for: Gleap: Software teams that want onboarding, support and feedback in one widget; Appcues: Product teams running in-app engagement measured with analytics and experiments - Price: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; Appcues: Start, Grow and Enterprise by quote; Spark $3,600 a year for up to 1,000 MAUs for teams of 25 or fewer. Checked September 26, 2026 - Seats: Gleap: Unlimited seats and projects from Team; Starter has 1 seat; Appcues: Not priced per seat; plans follow monthly active users, installations and published experiences - Onboarding formats: Gleap: Product tours, checklists, tooltips, banners, info cards and in-app messages; Appcues: Flows, checklists, launchpads, pins, banners, embeds and NPS surveys - Mobile apps: Gleap: Tours and tooltips run on web; iOS, Android, React Native and Flutter SDKs carry chat, banners, checklists, surveys, news and push; Appcues: Mobile flows, surveys, embeds and push for iOS, Android, React Native, Flutter and Ionic - Analytics and experiments: Gleap: Delivery and completion per person; no product analytics suite or control experiments; Appcues: Event tracking, funnels, user paths, dashboards, A/B tests and control experiments - AI: Gleap: Kai Support answers and can offer a tour; Kai Resolve, Kai Code and Kai PM from Team; Appcues: AI on every plan: behavior analysis, experience monitoring, plain-language analytics and an MCP server - Bug reporting: Gleap: In-app bug reports with a marked screenshot and console and network logs on every plan; replay from Team; Appcues: No bug-report capture or session replay listed - Feedback and roadmap: Gleap: Feature requests with votes, a public roadmap, a changelog and Kai PM from Team; Appcues: NPS and surveys; no voting board or roadmap listed - Help beside the guide: Gleap: Shared inbox, Kai Support and bug reports in the same widget; help center and roadmap from Team; Appcues: Launchpads and pins give on-demand access to flows and content - Moving over: Gleap: Rebuild tours and checklists in Gleap; no Appcues importer; Appcues: Flow analytics export as CSV; raw event exports on select plans - Best evaluation case: Gleap: A new user who needs a tour, asks a question and reports a bug in one session; Appcues: A lifecycle program measured with funnels, experiments and adoption dashboards ## Price the scope you need. Gleap Team is $149/month billed annually or $179 month-to-month, with unlimited seats and projects; tours, checklists, tooltips, in-app messages and surveys are included, subject to plan limits. Team also includes Kai Resolve, Kai Code and Kai PM; AI usage is billed separately. Appcues lists Start, Grow and Enterprise without public prices, priced by monthly active users, installations and published experiences; its Spark plan is $3,600 a year for up to 1,000 MAUs, plus a $250 implementation fee, for teams of 25 or fewer (checked September 26, 2026). Compare a current quote against the plan your onboarding and support need. ## Evaluate on one onboarding journey. Keep the adoption analytics you depend on. ### Rebuild one flow as a tour. Pick one Appcues flow and one checklist. Rebuild them in the Gleap editor with stable anchors, then test triggers, audience rules and frequency on your web app. ### Separate analytics from guidance. List the funnels, paths, dashboards and experiments your team reads in Appcues. Gleap tracks delivery and completion, not a product analytics suite; decide what stays in a separate tool. ### Plan the switch without an importer. No native Appcues importer is assumed. Export experience copy, segments and survey results, run both SDKs on a staging build, and move live audiences when the pilot holds. ### Why choose Gleap as an Appcues alternative? Choose Gleap when product tours, checklists, tooltips and surveys should live in the same platform as customer support, bug reports and feature requests. Team includes those formats with unlimited seats, and Kai Support can offer a tour when a customer asks a matching question. Appcues fits teams whose priority is adoption analytics and experiments across many experiences. ### When should we stay with Appcues? Stay with Appcues when adoption analytics and experimentation are central to your work. Its analytics page documents event tracking, funnels, user paths, dashboards and plain-language queries, and its documentation describes A/B tests and control experiments for flows. Gleap does not offer a product analytics suite, so evaluate that need separately. ### Which Appcues alternatives should we compare? Other onboarding tools to compare with Appcues include Userpilot, Pendo, Chameleon, UserGuiding and Product Fruits. Gleap fits when onboarding should share a widget and inbox with support, bug reports and feature requests. ### Does Appcues offer AI and native mobile experiences? Yes. Appcues states on its AI page that Appcues AI is included on every plan, its platform and AI pages describe analyzing product behavior, monitoring published experiences, plain-language insights and an MCP server that brings Appcues context into external AI tools, and its mobile documentation covers flows, surveys, embeds and push for iOS, Android, React Native, Flutter and Ionic apps. Compare those with Gleap, where tours run on web and the mobile SDKs carry chat, surveys, news and push. ### How is Appcues priced? Appcues lists Start (up to 3,000 MAUs, 10 published experiences), Grow (from 3,000 MAUs, 25 experiences) and Enterprise (custom MAUs, 100 experiences) without public prices. Pricing grows with monthly active users, installations and published experiences, and the Spark plan costs $3,600 a year for up to 1,000 MAUs plus a $250 implementation fee, for teams of 25 or fewer (checked September 26, 2026). Request a current quote for your volume; a lower total cost with Gleap is not assumed. See Appcues pricing. ### How is Gleap priced? Gleap Starter is $29/month billed annually ($35 monthly) for one seat. Team is $149 per month billed annually or $179 month-to-month, with unlimited seats and projects and every Kai agent included. Tours, checklists, tooltips, in-app messages and surveys are included from Team, subject to plan limits, and AI usage is billed separately. See Gleap pricing. ### Which Gleap plan includes the specialist agents? Team, Pro and Enterprise include Kai Resolve, Kai Code and Kai PM. Kai Support is available on every plan, and the agents that work for your team bill for the work they do. Starter covers live chat, Kai Support and bug reports for one seat, without onboarding tools or the specialists. ### What does switching from Appcues involve? Plan it as a rebuild, not an import: no native Appcues importer is assumed. Export flow copy, checklist tasks, segments and survey results, install the Gleap SDK on a staging build, rebuild one flow and one checklist, then move audiences when the pilot holds. Keep access to historical Appcues reporting for the window your team needs. ### Do Gleap tours work in native mobile apps? No. Product tours and tooltips run in the JavaScript SDK on websites and web apps. The iOS, Android, React Native and Flutter SDKs carry chat, in-app messages, banners, info cards, checklists, surveys, news and push notifications, so test each platform against the experiences you run in Appcues today. See product tours. ### How was this comparison checked? Gleap publishes this comparison. The Appcues homepage, pricing, Spark, platform, experiences, analytics and export pages were rechecked on 26 September 2026; its AI, control-experiment and mobile documentation pages were checked on 15 September 2026. Gleap claims follow current product and plan evidence. Partfox describes its own attributed experience with Gleap, not a measured comparison with Appcues. ### What is a product tour? A product tour is a sequence of steps anchored to elements of your web app: message steps, pointer steps and video pointer steps built in a visual editor. In Gleap a tour starts by rule, by link, by code or from Kai Support, with event, page and audience conditions deciding who sees it. Explore product tours. ### How does AI customer support fit onboarding? Kai Support answers questions from your knowledge base inside the same widget that shows tours and checklists, and brings your team in when needed. A technical problem becomes a ticket with its logs and replay attached, and from Team Kai Resolve can investigate it. Explore Kai Support. ### What happens when onboarding surfaces a question or a bug? Onboarding friction shows up as questions, bug reports and survey answers. Gleap connects those signals to investigation, planning and reviewed code work, with your team deciding what ships. Explore self-driving development. --- # Userpilot Alternative: Onboarding and AI Support Source: https://www.gleap.ai/alternatives/alternative-to-userpilot Description: A Userpilot alternative for software teams: tours, checklists and surveys connected to AI support and bug reports, with unlimited seats from Team. ## The Userpilot alternative. Guide customers. Fix what blocks them. Userpilot pairs onboarding with analytics; Gleap pairs it with support. Build product tours, checklists and tooltips in Gleap Team, and when a step raises a question or breaks, the conversation, the bug report and the code work stay in one workspace. ## Userpilot vs Gleap at a glance. Gleap connects tours, checklists and surveys to customer support, bug reports and, from Team, reviewed code work, from $149/month billed annually with unlimited seats; Userpilot is a product growth platform with engagement, analytics and session replay, from $299/month with 3 seats and 2,000 MAU on Starter (checked September 26, 2026). - Best for: Gleap: Software teams that want onboarding connected to support, bug reports and code work; Userpilot: SaaS product teams that want engagement, analytics and replay in one growth platform - Price: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; Userpilot: Starter $299/month with 2,000 MAU; Growth from $849; Enterprise by quote. USD list prices, checked September 26, 2026 - Seats: Gleap: Unlimited seats and projects from Team; Starter has 1 seat; Userpilot: 3 seats on Starter, 15 on Growth, unlimited on Enterprise - Analytics: Gleap: Replay and logs arrive with a customer's report; no funnel or retention suite; Userpilot: Autocapture, funnels, paths, retention and session replay - AI: Gleap: Kai Support answers in the widget and can offer a live tour; Userpilot: Lia AI agent on credits; an MCP server on every plan - Bug reporting: Gleap: In-app bug reports with a marked screenshot and console and network logs on every plan; replay from Team; Userpilot: Session replay on every plan, console and network data from Growth; teammates flag sessions as bugs; no end-user report widget - Feedback and roadmap: Gleap: Feature requests with votes, a public roadmap, a changelog and Kai PM from Team; Userpilot: NPS on every plan, surveys from Growth; no voting board or roadmap listed - Mobile apps: Gleap: Support, bug reports and the widget in iOS, Android, React Native and Flutter SDKs; tours run on web; Userpilot: Mobile engagement on Enterprise, an add-on on Growth, not on Starter - Free plan or trial: Gleap: 7-day free trial on every plan, Starter from $29/month; Userpilot: 14-day trial; no free plan - Moving over: Gleap: Rebuild tours and checklists in Gleap; no Userpilot importer; Userpilot: Survey responses export; the bulk data export API is on Enterprise or a Growth add-on ## Where the products overlap. Both products run in-app tours, checklists and surveys. Userpilot adds product analytics and session replay libraries; Gleap adds the support inbox, bug reports and, from Team, reviewed code work. Keep funnels, retention and replay libraries as a separate evaluation; Gleap does not claim analytics parity. ## Different scope. Different unit. USD list prices per month, checked September 25, 2026. Gleap Team is billed annually; Userpilot's pricing page states no billing period, and its pricing article describes annual billing for Starter. AI usage, add-ons and taxes excluded; features and limits differ. ### Gleap Team Price: $149 / month Billed annually, or $179 month-to-month. Unlimited seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month. - Tours, checklists, tooltips and surveys - Kai Support and shared inbox - In-app bug reports with evidence - Help center, roadmap and release notes ### Userpilot Starter Price: $299 / month 3 seats and 2,000 MAU. Growth from $849/month with 15 seats. - Flows, checklists, banners and spotlights - Lia AI agent on credits; MCP server on every plan - Usage trends and NPS surveys - Resource center on Growth; mobile as a Growth add-on ## Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly) for one seat with Kai Support. Team is $149/month billed annually or $179 month-to-month, with unlimited seats, projects and every Kai agent; Pro, at $299/month ($359 monthly), adds advanced reports, LLM model choice, the SOC 2 report and priority support. AI usage is separate. Userpilot lists Starter at $299/month with 3 seats and 2,000 MAU, Growth from $849/month and Enterprise by quote. Compare your MAU, your seats and the analytics you rely on. ## Evaluate on one onboarding flow. Keep the analytics you rely on. ### Rebuild one flow. Recreate a representative tour, checklist and tooltip in Gleap. Check targeting, completion and how a question from that flow reaches your team. ### Separate analytics from guidance. List the funnel, retention, path and replay reports your product team uses. Gleap attaches replay and logs to reported issues; evaluate a dedicated analytics tool separately. ### Plan the export. No native Userpilot importer is assumed. Export the segments, survey responses and content you want to keep, load a sample, and pilot the SDK on a staging build first. ## Your switching questions, answered. Onboarding, analytics, pricing and plan scope. ### Why choose Gleap as a Userpilot alternative? Choose Gleap when onboarding should connect to customer support, bug reports and the code work that follows. Team includes product tours, checklists, tooltips and surveys with unlimited seats and projects, plus Kai Resolve, Kai Code and Kai PM. Userpilot fits teams whose main need is product analytics with engagement layered on top. ### When is Userpilot the better fit? Userpilot is the better fit when product analytics and engagement drive your decisions. It combines in-app engagement with product analytics, session replay, surveys, email and workflows on one data layer: its product analytics covers autocapture, funnels, paths and retention, and its session replay flags frustration signals, with console and network logs from Growth. ### Which Userpilot alternatives should we compare? Other onboarding and product growth tools to compare with Userpilot include Appcues, Pendo, Chameleon and UserGuiding. Gleap fits when onboarding should connect to support, bug reports and reviewed code work rather than to an analytics suite. ### How is Userpilot priced today? Userpilot lists Starter at $299/month with 3 seats and 2,000 monthly active users, Growth from $849/month with 15 seats and MAU scaling up to 100,000, and Enterprise by quote. Session replay allowances vary by plan, mobile engagement is an add-on on Growth and included on Enterprise (not on Starter), the resource center starts on Growth, Lia runs on credits and the MCP server is included on every plan. The pricing page shows no billing toggle; Userpilot's pricing article describes annual billing for Starter. Prices and seats checked September 25, 2026; plan details rechecked September 26, 2026. ### How is Gleap priced? Gleap Starter is $29/month billed annually ($35 monthly) for one seat. Team is $149/month billed annually or $179 month-to-month, with unlimited seats, projects and every Kai agent; Pro, at $299/month ($359 monthly), adds advanced reports, LLM model choice, the SOC 2 report and priority support. AI usage is billed separately. Compare Userpilot's seat and MAU units against the plan limits on the Gleap pricing page. ### Which Gleap plan includes the specialist agents? Team, Pro and Enterprise include Kai Resolve, Kai Code and Kai PM, plus onboarding and the feedback foundation. Starter includes Kai Support, live chat and in-app bug reporting. AI usage is billed separately. ### What does switching from Userpilot involve? Plan to rebuild flows, checklists, tooltips and surveys in Gleap; no native Userpilot importer is assumed. Export the segments, survey responses and content you want to keep, load a sample, and pilot the SDK on a staging build before replacing production. Review the Gleap Trust Center for hosting and data handling as part of the evaluation. ### How was this comparison checked? Gleap publishes this comparison. Userpilot's pricing page was rechecked on 25 and 26 September 2026 and its pricing article on 26 September 2026; its homepage, product analytics, session replay and mobile pages were checked on 15 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience, not a controlled comparison with Userpilot. ### Can Gleap replace Userpilot's product analytics and session replay? Do not assume that. Gleap's replay and logs arrive with a customer's report, depending on SDK and configuration, not as a library of every session with funnel and retention reports. Test the funnels, paths, retention and replay workflows your product team relies on; a dedicated analytics tool may still belong in your stack. ### Does Gleap include product tours, checklists and surveys? Yes. Gleap Team includes product tours, checklists, tooltips, in-app messages and surveys, subject to plan usage limits. Target them by audience and behavior from the same widget customers use to ask questions. ### How does Kai Support help during onboarding? Kai Support answers from your knowledge base and connected sources inside the widget and brings your team in when needed. When a live tour is enabled for Kai Support, the agent can offer it in the conversation and the customer starts it with one click. Explore Kai Support. ### Can Gleap guide and support customers on mobile? Gleap provides web, iOS, Android, React Native and Flutter SDKs for support, bug reports and the widget. Gleap's product tours run in web apps, so validate guidance scope on your target platform before moving mobile flows. Userpilot's mobile engagement is included in Enterprise and available on Growth as an add-on scaled to mobile MAU. ### What happens when onboarding surfaces a question or a bug? A question or failed step during onboarding becomes a conversation, a report with evidence and, for confirmed bugs, coding tasks that end in a reviewed pull request. Gleap connects those steps and keeps engineers in charge of the merge. Explore self-driving development. --- # Chameleon Alternative: Onboarding & AI Support Source: https://www.gleap.ai/alternatives/alternative-to-chameleon Description: A Chameleon alternative with product tours, checklists, tooltips and surveys in the same widget that answers questions and collects bug reports. ## The Chameleon alternative. Onboarding and support in one widget. Build tours, checklists, tooltips and surveys in a visual editor on your live app. The same Gleap widget answers questions with Kai Support, collects bug reports and sends requests to your roadmap. ## Chameleon vs Gleap at a glance. Gleap includes product tours, checklists, tooltips and surveys in an AI support platform, from $179/month on monthly billing with unlimited seats; Chameleon is a product adoption platform priced by tracked users, from $279/month for 2,000 MTUs on monthly billing (checked September 25, 2026). - Primary focus: Gleap: Tours, checklists, tooltips and surveys connected to support, bug reports and code work; Chameleon: Product adoption platform with tours, tooltips, launchers, microsurveys and HelpBar - Pricing unit: Gleap: Starter $35/month on monthly billing or $29 billed annually; Team $179/month on monthly billing or $149 billed annually with unlimited seats, projects and every Kai agent; Pro $359/month ($299 annually) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; Chameleon: By monthly tracked users and seats: Startup from $279 for 2,000 MTUs, Pro from $750 for 5,000 MTUs with 10 seats. USD list prices, checked September 25, 2026 - Targeting and tests: Gleap: Triggers by event, page and audience; Chameleon: A/B tests with goals and a Copilot that builds and tests variants - In-app help: Gleap: Kai Support answers in the widget and help center search from Team, with your team in the same inbox; Chameleon: HelpBar search with AI Answers, connected to Zendesk and Intercom knowledge bases - Mobile apps: Gleap: Support and bug reporting in iOS, Android, React Native and Flutter SDKs; tours run on web; Chameleon: Mobile web and Cordova-wrapped apps; no native mobile apps ## Two platforms, different loops. Chameleon is a product adoption platform: tours, tooltips, launchers, microsurveys, HelpBar, A/B tests and AI agents that build and test experiences. Gleap puts tours, checklists, tooltips, banners and surveys in a widget that also answers questions, collects bug reports and feeds requests to your roadmap. Evaluate experimentation and analytics depth separately. ## Month-to-month, side by side. USD list prices on monthly billing, checked September 25, 2026. AI usage, MTU scaling, add-ons and taxes excluded; features differ. ### Gleap Team Price: $179 / month Unlimited seats, projects and every Kai agent. $149/month on annual billing. Pro adds reports, LLM model choice and the SOC 2 report from $299/month. - Tours, checklists, tooltips and surveys - Kai Support and shared inbox; AI usage separate - In-app bug reports with technical evidence - Requests, roadmap and release notes ### Chameleon Pro Price: $750 / month From $750 for 5,000 MTUs with 10 seats. Startup starts at $279 for 2,000 MTUs. - Tours, tooltips, launchers and microsurveys - Themes, custom CSS and five languages - A/B testing, goals and Copilot - Up to 20 live experiences ## Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly); Team is $179/month month-to-month or $149/month billed annually, with unlimited seats and projects and every Kai agent (Pro, at $299/month, adds advanced reports, LLM model choice, the SOC 2 report and priority support); AI usage is billed separately and plan usage limits apply. Chameleon prices by monthly tracked users and seats, from Startup at $279 for 2,000 MTUs to custom Enterprise contracts. ## Evaluate on one onboarding flow. Keep what earns its place. ### List the experiences you keep. Export your Chameleon tours, tooltips, launchers and surveys with their audiences and triggers. No native Chameleon importer is assumed; rebuild the ones that still matter in the Gleap editor. ### Count MTUs, seats and usage. Chameleon prices by monthly tracked users and seats. Compare that curve with Gleap's plan limits and separate AI usage at the volume you expect next year. ### Keep experiments where they run. If A/B tests, goals and analytics cohorts drive your onboarding decisions, evaluate that coverage separately. Pilot one flow in Gleap together with the questions and reports it produces. ## Your switching questions, answered. Onboarding formats, pricing units, AI and plan scope. ### Why choose Gleap as a Chameleon alternative? Choose Gleap when onboarding should sit in the same widget as customer support, bug reports and product feedback. Team includes tours, checklists, tooltips, banners and surveys with unlimited seats and projects, plus Kai Resolve, Kai Code and Kai PM. Chameleon fits teams whose main need is deep in-product experimentation and design control. ### What does Chameleon do well? Chameleon is a dedicated product adoption platform with tours, tooltips, launchers, microsurveys, banners, checklists and a free HelpBar search. Its tours page documents themes, custom CSS, localization, A/B tests with goals, and a Copilot that builds walkthroughs and tests variants. If experimentation and analytics cohorts drive your onboarding, evaluate that depth separately. ### How is Chameleon priced today? Chameleon prices by monthly tracked users, the uniquely identified user profiles sent to Chameleon in the prior 30 days, plus seats. Its pricing page lists Startup from $279 for 2,000 MTUs, Pro from $750 per month for 5,000 MTUs with 10 seats, Growth from $1,250 per month billed annually with 15 seats, and custom Enterprise contracts. SSO is a paid add-on below Enterprise. USD list prices, checked September 25, 2026. ### Is Gleap cheaper than Chameleon? At month-to-month list prices, Gleap Team is $179 per month and Chameleon Pro is $750 per month for 5,000 MTUs, a difference of $571 per month or $6,852 per year on the platform subscription: ($750 − $179) × 12. This compares subscriptions, not identical feature bundles or total bills. Chameleon Startup starts lower at $279 for 2,000 MTUs; Gleap AI usage, plan usage limits, add-ons and taxes are excluded. See Gleap pricing and Chameleon pricing, checked September 25, 2026. ### Which Gleap plan includes the specialist agents? Team, Pro and Enterprise include Kai Resolve, Kai Code and Kai PM, along with onboarding, support and feedback. Kai Support is on every plan, Starter included. AI usage is billed separately on every plan. Single sign-on is an Enterprise feature in Gleap. ### What does switching from Chameleon involve? Plan it as a rebuild, not an import. No native Chameleon importer is assumed, so export the list of live experiences with their audiences and triggers, install the Gleap SDK on a test build, recreate the flows that still earn their place, and run one onboarding cohort through both before removing the Chameleon snippet. Keep access to historical survey responses and analytics you still need. ### How was this comparison checked? Gleap publishes this comparison. Chameleon's pricing page was rechecked on 25 September 2026; its homepage, tours, surveys and HelpBar pages and its help-center article on supported platforms were checked on 15 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience, not a controlled comparison with Chameleon. ### Does Gleap include product tours, checklists and tooltips? Yes. Gleap Team includes product tours, onboarding checklists, tooltips, banners, in-app messages and surveys, subject to the plan's usage limits. Tours are built in a visual editor on your live app, advance on Next, a click or an input, and are triggered by event, page and audience. Explore product tours and checklists. ### What happens when onboarding surfaces a bug? The user reports it from the same widget, with screenshots, session replay and console or network logs where the SDK and configuration support them. From Team, Kai Resolve investigates with the logs, screenshots and read-only code access and prepares a coding task for a confirmed bug; Kai Code opens a pull request your engineers review and merge. An investigation is not a fix, and a pull request is not a release. ### Can Gleap search help content inside the product like HelpBar? Gleap's widget searches your help center and lets Kai Support answer from connected knowledge sources, with your team available when a person is needed. HelpBar is Chameleon's free universal search with AI Answers that can trigger tours and connects to Zendesk and Intercom knowledge bases. Compare both on the questions your users actually type. Explore the knowledge base. ### Does Gleap work in native mobile apps? Gleap provides web, iOS, Android, React Native and Flutter SDKs for support and bug reporting; verify which onboarding formats each platform supports before relying on them. Chameleon's help center states it does not support native mobile apps but works with mobile web and Cordova-wrapped apps. Test your real apps before deciding. ### How does onboarding feedback become shipped work? Onboarding produces the first questions, reports and requests a product receives. Gleap connects them to investigation, planning and reviewed code work, with your team deciding what ships and telling customers when it does. Explore self-driving development. --- # UserGuiding Alternative: Onboarding & AI Support Source: https://www.gleap.ai/alternatives/alternative-to-userguiding Description: A UserGuiding alternative: product tours, checklists and tooltips in the same widget as AI support, bug reports and feature requests. Unlimited seats from Team. ## The UserGuiding alternative. Onboarding, connected to support. Build tours, checklists and tooltips on your live product. Gleap keeps the questions, bug reports and requests they raise in the same widget and inbox, with unlimited seats from Team. ## UserGuiding vs Gleap at a glance. Gleap is an AI support platform with product tours, checklists and tooltips in the same widget, from $149/month billed annually with unlimited seats; UserGuiding is an onboarding tool priced by monthly active users, from $174/month billed yearly at 2,000 MAU with 3 seats (checked September 25, 2026). - Primary focus: Gleap: Tours, checklists and tooltips sharing a widget and inbox with support, bug reports and requests; UserGuiding: Guides, checklists, hotspots and surveys with guide analytics and session replay - Pricing unit: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; UserGuiding: By monthly active users: Starter from $174 per month billed yearly from 2,000 MAU with 3 seats; Growth from $349 with 10 seats. USD list prices, checked September 25, 2026 - AI for customers: Gleap: Kai Support answers from your knowledge sources, can offer a tour and hands over in the same inbox; UserGuiding: AI Assistant with 50 free resolutions, then $0.69 per resolution - Analytics: Gleap: Flow delivery and completion; evaluate adoption analytics separately; UserGuiding: Event tracking, alerts, A/B tests and a feature request roadmap on Growth ## Keep the onboarding depth. UserGuiding builds guides, checklists, hotspots and surveys for product teams, with session replay on paid plans and event tracking on Growth. Choose Gleap when onboarding should share a widget and inbox with customer support, bug reports and feature requests. Evaluate adoption analytics separately; UserGuiding covers more of that ground. ## Plan price or MAU tier. Gleap Team and UserGuiding Starter. USD list prices, monthly equivalent billed annually, checked September 25, 2026. AI usage, add-ons and taxes excluded; features differ. ### Gleap Team Price: $149 / month $1,788 billed annually. Unlimited seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month. - Tours, checklists, tooltips and banners - Kai Support, live chat and help center - In-app bug reports, replay and surveys - Feature requests and roadmap ### UserGuiding Starter Price: From $174 / month Billed yearly from 2,000 MAU, or $249 on monthly billing. 3 seats. - Tours, hotspots, tooltips and checklists - Surveys, NPS and knowledge base - AI Assistant with 50 free resolutions - Growth from $349 adds event tracking and roadmap ## Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly) for one seat with Kai Support. Team is $149/month billed annually or $179 month-to-month, with unlimited seats, projects and every Kai agent; Pro, at $299/month ($359 monthly), adds advanced reports, LLM model choice, the SOC 2 report and priority support. AI usage is separate. UserGuiding prices by monthly active users: Starter from $174/month and Growth from $349/month billed yearly, with 3 and 10 seats (USD list prices, checked September 25, 2026), plus $0.69 per AI Assistant resolution after 50 free resolutions. ## Evaluate on your own onboarding. Keep what already works for new users. ### Rebuild one flow, not all. Pick a welcome tour, a setup checklist and two tooltips. Rebuild them in Gleap's visual editor on a test environment and compare targeting, triggers and completion tracking. ### Count users, seats and guides. UserGuiding bills by monthly active users with seat and active-guide caps per plan. Compare that against Gleap's plan price, unlimited seats and current usage allowances. ### Plan the content move. No native UserGuiding importer is assumed. Export your knowledge base articles and product updates, recreate a sample in Gleap, and run both widgets on a staging build before switching production. ## Your switching questions, answered. Onboarding scope, MAU pricing, AI assistants and what moves with you. ### Why choose Gleap as a UserGuiding alternative? Choose Gleap when product tours, checklists and tooltips should share a widget and inbox with customer support, bug reports and feature requests. Team includes unlimited seats and projects, plus Kai Resolve, Kai Code and Kai PM. UserGuiding fits product teams that want a dedicated adoption tool with deeper adoption analytics. ### What does UserGuiding do well? UserGuiding builds product tours, hotspots, tooltips, checklists, resource centers, surveys and a knowledge base from a Chrome extension, with segmentation and step-level guide analytics. Session replay is included with plan-specific recording limits, and its Growth plan adds no-code event tracking, custom alerts, A/B testing and a feature request roadmap. Stay with it when adoption analytics across your whole product is the main requirement. See UserGuiding features. ### Does Gleap include product tours, checklists and tooltips? Yes. Gleap Team includes product tours, checklists, tooltips and hotspots, in-app banners, info cards and surveys, built in a visual editor on your live app and targeted by event, page and audience. Usage allowances apply per plan. Explore product tours and the plan details. ### How is UserGuiding priced? UserGuiding prices by monthly active users. Starter starts at $174 per month billed yearly ($249 monthly) from 2,000 MAU with three seats; Growth starts at $349 per month billed yearly ($499 monthly) with ten seats; Enterprise is quoted. USD list prices, checked September 25, 2026 on UserGuiding pricing. The AI Assistant includes 50 free resolutions once per account, then $0.69 per resolution, and a MAU is a unique user ID that logged in during the previous 30 days (checked September 26, 2026). ### Is Gleap cheaper than UserGuiding? Not universally. Gleap Team is $149 per month billed annually with unlimited seats; UserGuiding Starter starts at $174 per month billed yearly with three seats. MAU growth, extra seats, Growth-plan features and AI usage change the comparison, and Gleap plans carry their own usage allowances. Compare both on your active users, team size and the flows you run. See Gleap pricing and UserGuiding pricing. ### Which Gleap plan includes the specialist agents? Team, Pro and Enterprise include Kai Resolve, Kai Code and Kai PM, plus the onboarding, support and feedback foundation. Starter includes Kai Support, live chat and in-app bug reporting. AI usage is billed separately. Your engineers review code before it merges; see Kai Code. ### What does switching involve? No native UserGuiding importer is assumed. Rebuild your tours, checklists and tooltips in Gleap's editor, recreate knowledge base articles and product updates, and set audience rules again. Run a pilot on a staging build with a real welcome flow before replacing the production container, and review the Gleap Trust Center for security documentation. ### How was this comparison checked? Gleap publishes this comparison. UserGuiding's pricing and AI Assistant pages were rechecked on 25 and 26 September 2026; its homepage, features, product tours and free self-service pages were checked on 15 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience, not a controlled comparison with UserGuiding. ### Does UserGuiding have a free plan? UserGuiding promotes a free customer self-service tier with a resource center, knowledge base, product updates and the AI Assistant; guides, checklists, segmentation and analytics require a paid plan, and the pricing page lists a 14-day trial. Confirm the current limits. Gleap Starter is $29/month billed annually, every plan starts with a 7-day free trial, and eligible startups can apply for the startup program. ### How do the AI assistants compare? UserGuiding's AI Assistant answers from knowledge base articles, URLs, PDFs and guides, can trigger a guide mid-conversation on Growth and Enterprise, and hands off through fallback actions such as opening a chatbot. Kai Support answers from your knowledge sources, can offer a tour, and hands the conversation to your team in the same inbox; Kai Support costs $0.29 per resolution. Compare handoff and follow-up on real questions. ### Does Gleap work in mobile apps? Gleap provides web, iOS, Android, React Native and Flutter SDKs; verify widget, checklist, tour and capture behavior for each platform. UserGuiding's product tours run where its web container code is installed, and its features page does not list native mobile SDKs. Confirm mobile coverage with UserGuiding before deciding. ### What happens when onboarding surfaces a question or a bug? Onboarding flows surface the questions, reports and requests that become support answers, investigations, planned work and reviewed code. Gleap connects those steps and keeps your team deciding what ships. Explore self-driving development. --- # Product Fruits Alternative: Feedback and AI Support Source: https://www.gleap.ai/alternatives/alternative-to-product-fruits Description: A Product Fruits alternative: tours, checklists, release notes, NPS and feedback connected to support, bug reports and shipped fixes. Unlimited seats. ## The Product Fruits alternative. Hear customers. Ship what they need. Build tours and checklists, publish release notes, run NPS and surveys and answer questions in one widget. Requests and bug reports stay connected to the work your engineers review and ship. ## Product Fruits vs Gleap at a glance. Gleap is an AI support platform whose Team plan includes tours, checklists, release notes and surveys, at $149/month billed annually with unlimited seats; Product Fruits is a product adoption platform priced by monthly active users, from $111/month billed annually at 1,500 MAU with 3 seats (checked September 25, 2026). - Primary focus: Gleap: Onboarding, release notes and surveys connected to support, bug reports and code work; Product Fruits: Product adoption platform with tours, checklists, hints, announcements and surveys - Pricing unit: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; Product Fruits: By monthly active users: Starter $111, Pro $187, Business $374 per month billed annually at 1,500 MAU; Starter has 3 seats. USD list prices, checked September 25, 2026 - Onboarding: Gleap: Tours, checklists and tooltips for web apps from Team, within plan limits; Product Fruits: Tours, hints and checklists with per-plan limits, plus AI-generated Flows - AI: Gleap: Kai Support on every plan; from Team, Kai Resolve, Kai Code and Kai PM in the ticket; Product Fruits: Elvin Copilot with metered text conversations; a read-only MCP ## Where the products overlap. Product Fruits is a product adoption platform: tours, checklists, hints, announcements, NPS and surveys, a feedback widget and the Elvin Copilot, priced by monthly active users. Gleap includes tours, checklists and tooltips in Team and connects release notes, surveys, feedback and support to the bug reports, feature requests and code work your engineers ship. Evaluate onboarding depth on its own; Product Fruits fits teams whose main job is onboarding. ## Different scope. Different unit. USD list prices, monthly equivalent billed annually on both sides, checked September 25, 2026. Product Fruits at its default 1,500 MAU tier. AI usage, add-ons and taxes excluded; features and limits differ. ### Gleap Team Price: $149 / month Billed annually, or $179 month-to-month. Unlimited seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month. - Tours, checklists, tooltips and surveys - Release notes, news and in-app pop-ups - Feature requests, votes and roadmap - Kai Support, shared inbox and bug reports ### Product Fruits Starter Price: $111 / month Billed annually, or $149 month-to-month. 3 seats and 2 workspaces at 1,500 MAU. Pro $187 and Business $374 billed annually. - 15 tours, 50 hints and 2 checklists - Announcements, NPS, surveys and feedback widget - Elvin Copilot with 20 text conversations a month - Public knowledge base on Starter ## Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly) for one seat with Kai Support. Team is $149/month billed annually or $179 month-to-month, with unlimited seats, projects and every Kai agent; Pro, at $299/month ($359 monthly), adds advanced reports, LLM model choice, the SOC 2 report and priority support. AI usage is separate. At the default 1,500 MAU tier, Product Fruits lists Starter at $111, Team at $187 and Business at $374 per month billed annually, or $149, $249 and $499 month-to-month; prices rise by MAU tier and Custom is by quote. USD list prices, checked September 25, 2026. Compare your MAU, your seats and how much of the job is onboarding. ## Evaluate on one release. Keep the onboarding you already run. ### Publish one release note. Announce a real change in Gleap, attach a survey to it and watch where the replies and requests land. Check who on your team sees them and how a bug report from that release reaches engineering. ### Rebuild one tour and one checklist. Recreate a representative tour and checklist in Gleap Team and test targeting and completion on your web app. Evaluate onboarding depth on its own: list the Flows, hints and voice onboarding your product team relies on in Product Fruits. ### Plan the export. No native Product Fruits importer is assumed. Export the survey responses, knowledge base articles and segments you want to keep, load a sample, and run the Gleap SDK on a staging build first. ## Your switching questions, answered. Onboarding scope, pricing, AI and what moves with you. ### Why choose Gleap as a Product Fruits alternative? Choose Gleap when release notes, surveys, feedback and customer support should connect to the bug reports, feature requests and code work your engineers ship. Team includes product tours, checklists, tooltips, news, NPS and surveys, feature requests, a help center and the shared inbox with unlimited seats and projects, plus Kai Resolve, Kai Code and Kai PM. Product Fruits fits teams whose main job is onboarding and adoption. ### What does Product Fruits do well? Product Fruits is built for product adoption. Its tours, checklists and hints are authored visually with a Chrome extension and go live without a redeploy, AI-generated Flows adjust onboarding per user, and its Elvin Copilot answers questions and can generate a tour from your annotations. Stay with Product Fruits when onboarding depth is the priority. ### Does Gleap include product tours and checklists like Product Fruits? Yes. Gleap Team includes product tours, checklists and tooltips for web apps, subject to plan limits, targeted by audience and behavior from the same widget that shows news, surveys and support. Evaluate onboarding depth on its own: Product Fruits adds AI-generated Flows, voice onboarding and per-plan tour and hint limits, and it fits teams whose main job is onboarding. ### How is Product Fruits priced today? Product Fruits prices by monthly active users. At the default 1,500 MAU tier the pricing page lists Starter at $111, Team at $187 and Business at $374 per month billed annually, or $149, $249 and $499 on monthly billing, with tiers from 1.5k to 100k+ MAU. Starter includes 3 seats, 2 workspaces, 15 tours, 50 hints, 2 checklists and 20 Elvin text conversations a month; Custom is by quote. USD list prices, checked September 25, 2026. ### Is Gleap cheaper than Product Fruits? It depends on your MAU, your seats and how much of the job is onboarding. At 1,500 MAU, Product Fruits Starter lists at $111 per month billed annually or $149 month-to-month with 3 seats, while Gleap Team is $149 per month billed annually or $179 month-to-month with unlimited seats, a support inbox and every Kai agent included. Product Fruits prices rise with each MAU tier and seat-heavy teams move to Pro or Business; features, AI usage, add-ons and taxes differ. Compare both on the Gleap pricing page and the Product Fruits pricing page. ### Which Gleap plan includes the specialist agents? Team, Pro and Enterprise include Kai Resolve, Kai Code and Kai PM, plus surveys and the feedback foundation. Starter includes Kai Support, live chat and in-app bug reporting. AI usage is billed separately. ### What does switching from Product Fruits involve? Plan to rebuild announcements, surveys and the feedback entry point in Gleap; no native Product Fruits importer is assumed. Export the survey responses, knowledge base articles and segments you want to keep, load a sample, and run the Gleap SDK on a staging build before replacing production. Review the Gleap Trust Center for hosting and data handling as part of the evaluation. ### How was this comparison checked? Gleap publishes this comparison. Product Fruits' pricing page was rechecked on 25 September 2026; its homepage, feedback widget, Elvin Copilot, announcements, surveys, knowledge base, how-it-works and MCP pages were checked on 15 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience with Gleap, not a controlled comparison with Product Fruits. ### Does Product Fruits have AI and an MCP server? Yes. Elvin Copilot answers questions in the app, generates tours and announcements and supports human handover, with text conversations metered per plan. The Product Fruits MCP gives Claude, ChatGPT, Cursor and Codex read-only access to flows, tours, surveys, users and Elvin conversations on every plan. Gleap runs Kai Support on every plan and Kai Resolve, Kai Code and Kai PM inside the ticket from Team; compare who investigates, who writes code and who reviews it. ### What is release notes software? Release notes software publishes what changed in your product and delivers it where customers will see it. In Gleap a changelog entry appears in the widget News tab, as an in-app pop-up and by email to subscribers, and can be suggested from merged pull requests and released feature requests. Explore release notes. ### How do survey answers become feature requests? A survey response in Gleap can be linked to a feature request with the identified customer attached. Kai PM groups duplicates and scores requests from Team, and your team decides what belongs on the roadmap; when your team releases the request with a message, everyone who voted or subscribed gets the email. Explore Kai PM. ### What happens when onboarding surfaces a question or a bug? A survey comment, a widget question or a bug report supplies the need and the evidence. Gleap connects it to investigation, a pull request your engineers review and the release note that tells customers what shipped, with your team deciding at each step. Explore self-driving development. --- # WalkMe Alternative: Product Tours & AI Support Source: https://www.gleap.ai/alternatives/alternative-to-walkme Description: A WalkMe alternative for guiding customers in your own product: tours, checklists, tooltips and in-app messages connected to AI support and feedback. ## A WalkMe alternative for guiding customers in your product. Guide customers inside your own product. Build tours, checklists, tooltips and in-app messages for the software you ship, rather than overlaying enterprise apps as WalkMe does. Gleap keeps onboarding next to customer support, bug reports and feature requests in one platform. ## WalkMe vs Gleap at a glance. Gleap guides the customers of the software you build with tours, checklists, tooltips and in-app messages next to support and feedback, from $149/month billed annually with unlimited seats; WalkMe, an SAP company, is a digital adoption platform that overlays enterprise applications for employees and customers, with no published prices (checked September 26, 2026). The products cover different scopes. - Best for: Gleap: Software teams guiding their own customers, with support and feedback in the same widget; WalkMe: Enterprises guiding employees across many business applications, and their customers - Price: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; WalkMe: No published prices; WalkMe for employees and WalkMe for customers by quote. Checked September 26, 2026 - Seats: Gleap: Unlimited seats and projects from Team; Starter has 1 seat; WalkMe: No pricing unit published (seats, users, apps or MAU); by quote - Where guidance runs: Gleap: Tours and tooltips in your web app through the JavaScript SDK; support, banners, checklists, surveys and news also in the iOS, Android, React Native and Flutter SDKs; WalkMe: Over third-party and internal apps through a snippet or browser extension; web, desktop and mobile - Onboarding tools: Gleap: Tours, checklists, tooltips, banners, in-app messages and surveys; WalkMe: Smart Walk-Thrus, SmartTips, ShoutOuts, Launchers, onboarding tasks, surveys and the WalkMe Menu - AI assistance: Gleap: Kai Support answers customers; Kai Resolve, Kai Code and Kai PM from Team; WalkMe: Contextual AI Assistance, AI Chat and a Builder Assistant; AI Authoring and AI Insights since August 2026 - Adoption analytics: Gleap: Tour, checklist and survey results with customer context; WalkMe: Adoption analytics with license optimization, app discovery, form and workflow analytics - Bug reporting: Gleap: In-app bug reports with a marked screenshot and console and network logs on every plan; replay from Team; WalkMe: No bug-report capture listed - Feedback and roadmap: Gleap: Feature requests with votes, a public roadmap, a changelog and Kai PM from Team; WalkMe: Surveys and ShoutOuts announcements; no voting board or roadmap listed - Moving over: Gleap: Rebuild tours and checklists for your own product; no WalkMe importer; WalkMe: Integration Center exports data to AWS, Azure Blob and Google Cloud; a WalkMe API - Best evaluation case: Gleap: A customer who gets stuck in your product, asks a question and reports a bug; WalkMe: Employees who work across many business applications and need consistent guidance ## Price the scope you need. Gleap Team is $149/month billed annually, with unlimited seats and projects, the onboarding tools and every Kai agent; Pro at $299/month adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage is separate. WalkMe publishes no prices and quotes each deployment. Compare a current quote with the products, users and applications you need to cover. ## Evaluate on your own product. Keep enterprise adoption tools where they fit. ### Separate the two scopes. List the third-party applications, employee workflows, desktop coverage and license analytics your organization needs. Those stay with an enterprise adoption platform; test Gleap for the product you ship. ### Rebuild one onboarding flow. Recreate a tour, a checklist and a tooltip set in a test build. Check targeting, translations, mobile SDK behavior and the customer's path from the tour to support. ### Plan the transition. No native WalkMe importer is assumed. Export your content and analytics, keep access during a pilot, and switch the production snippet when the rebuilt flow is verified. ### Why choose Gleap as a WalkMe alternative? Choose Gleap when you want to guide the customers of your own software and keep onboarding next to support, bug reports and feature requests. Team includes product tours, checklists, tooltips and in-app messages with unlimited seats, plus the specialist agents. WalkMe fits organizations adopting many enterprise applications. ### When should we stay with WalkMe? Stay with WalkMe when the requirement is guidance, automation and adoption analytics across enterprise applications such as SAP, Salesforce and Workday, for employees as well as customers. Its DeepUI technology, Contextual AI Assistance and FedRAMP Moderate listing serve large, regulated organizations. See the WalkMe platform. ### Which WalkMe alternatives should we compare? It depends on who you guide. For employees across enterprise applications, compare Whatfix, Userlane and Apty; for customers inside your own product, compare Appcues, Userpilot and Pendo and Gleap. Gleap fits when onboarding should share a widget with support, bug reports and feedback. ### Is WalkMe part of SAP? Yes. SAP completed its acquisition of WalkMe on September 12, 2024, at an equity value of about US$1.5 billion, according to WalkMe's own release. The release says WalkMe's AI capabilities will be brought into SAP's copilot Joule. Read the release. ### How is WalkMe priced? WalkMe publishes no prices. Its pricing page presents WalkMe for employees and WalkMe for customers and asks buyers to request a quote. Gleap publishes subscriptions with separate AI usage; a lower total cost is not assumed. See WalkMe pricing, checked 26 September 2026. ### Which Gleap plan includes onboarding and the specialist agents? Team includes product tours, checklists, tooltips and in-app messages at $149/month billed annually or $179 month-to-month, with unlimited seats and projects and every Kai agent; Pro at $299/month adds advanced reports, LLM model choice, the SOC 2 report and priority support. Kai Support is on every plan at $0.29 per resolution; AI usage is billed separately. See Gleap pricing. ### What does switching from WalkMe involve? Plan it as a rebuild, not an import. No native WalkMe importer is assumed, so export your walk-throughs, segments and analytics, recreate one onboarding flow in a Gleap test build, and run a pilot before switching the production snippet. Keep WalkMe for the enterprise applications it still covers. ### How was this comparison checked? Gleap publishes this comparison. WalkMe's pricing page, homepage, Q3 2026 release notes, help center pages on the player and apps, and the SAP acquisition release were rechecked on 26 September 2026; its AI and customer experience pages and trust portal were checked on 15 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience, not a controlled comparison with WalkMe. ### Does Gleap guide customers on mobile apps? Partly. Product tours and tooltips run in the Gleap JavaScript SDK on websites and web apps. Native iOS, Android, React Native and Flutter apps get support, banners, checklists, surveys, news and push notifications through their SDKs. WalkMe describes web, desktop and mobile delivery for its own scope. Explore checklists. ### What are product tours and checklists? Product tours show customers the next step on the live interface, and checklists list the tasks a new customer should complete and mark them done. In Gleap both are targeted by audience and behavior and live next to support and feedback. Explore product tours. ### Can we check security before switching? Yes. Review the Gleap Trust Center for security and compliance documentation, then bring your requirements to a demo. WalkMe's trust portal lists FedRAMP Moderate, SOC 2 Type II and ISO/IEC 27001:2022; confirm the certifications your organization requires on each side. ### How does Kai Support help customers who get stuck? Kai Support answers customer questions from your knowledge base and connected sources, and brings your team in when needed. A customer who finishes a tour and still has a question asks from the same widget. Explore Kai Support. ### What happens when onboarding surfaces a question or a bug? Onboarding friction, questions and reports supply the need and evidence for investigation, planning and code work. Gleap connects those steps to human review and customer follow-up. Explore self-driving development. --- # Whatfix Alternative: Product Tours & AI Support Source: https://www.gleap.ai/alternatives/alternative-to-whatfix Description: A Whatfix alternative for customer onboarding: tours, checklists, tooltips and in-app messages in a support and feedback platform with published plans. ## A Whatfix alternative for customer onboarding and support. Onboarding and support in one place. Build tours, checklists, tooltips and in-app messages for your software product's customers. Gleap keeps them next to the support inbox, bug reports and feedback your team already works from. ## Whatfix vs Gleap at a glance. Gleap guides your own product's customers with tours, checklists, tooltips and in-app messages inside a support and feedback platform, from $149/month billed annually; Whatfix is a digital adoption platform for enterprise applications, priced as a flat fee plus user licenses, with no published prices (checked September 26, 2026). Evaluate enterprise application coverage separately. - Primary focus: Gleap: Customer support, product feedback and onboarding for your software product; Whatfix: Digital adoption for enterprise applications, employees and customers - Guidance formats: Gleap: Product tours, checklists, tooltips, in-app messages and banners; Whatfix: Flows, Smart Tips, Pop-Ups, Task Lists and Self Help - Where it runs: Gleap: Tours and tooltips in your web app through the JavaScript SDK; support, banners, checklists, surveys and news also in the iOS, Android, React Native and Flutter SDKs; Whatfix: Overlays on web, desktop, mobile and Citrix applications, including third-party enterprise software - Support workflow: Gleap: Shared inbox, Kai Support answers and bug reports with evidence; help center from Team; Whatfix: Self Help content that reduces tickets; Guidance Agent assistance in the flow of work - Analytics: Gleap: Tour, checklist and survey results with customer and conversation context; Whatfix: Product Analytics with AutoCapture and cohorts, Standard included with DAP; Session Replay as an add-on - AI: Gleap: Kai Support on every plan; Kai Resolve, Kai Code and Kai PM from Team; Whatfix: Authoring, Guidance and Insights Agents plus AI Roleplay, built on ScreenSense - Commercial comparison: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; Whatfix: Flat fee plus user license fees by users or monthly active users; request a current quote - Best evaluation case: Gleap: A customer who needs onboarding, an answer and a fix from the same team; Whatfix: Employees adopting Salesforce, SAP or another enterprise system at scale ## Price the scope you need. Gleap Team is $149/month billed annually, with unlimited seats and projects and every Kai agent; Pro at $299/month adds advanced reports, LLM model choice, the SOC 2 report and priority support; tours, checklists, tooltips and in-app messages are included, subject to plan limits. AI usage is separate. Whatfix prices each product and plan as a flat fee plus user license fees, counted by users for employee-facing applications and by monthly active users for customer-facing ones. Request a quote for your applications. ## Evaluate on your own product. Keep enterprise adoption where it belongs. ### Separate the two jobs. List the third-party applications, employee roles and desktop or Citrix environments Whatfix covers for you. Gleap guides your own product's customers; evaluate enterprise application adoption separately. ### Rebuild one representative flow. Recreate one onboarding tour, one checklist and one tooltip set in a Gleap trial. Check targeting, completion data and how a question from that flow reaches your inbox. ### Move content and data by hand. No native Whatfix importer is assumed. Export your guidance content, analytics and survey results, keep access to them, and pilot with one customer segment before changing production. ### Why choose Gleap as a Whatfix alternative? Choose Gleap when you guide your own software product's customers and want tours, checklists, tooltips and in-app messages next to support, bug reports and feedback. Team includes the onboarding tools with unlimited seats, plus the specialist agents. Whatfix fits enterprise application adoption across third-party systems. See product tours. ### What does Whatfix do well? Whatfix overlays guidance on enterprise applications such as Salesforce and SAP across web, desktop, mobile and Citrix environments, for employees and customers. Its Flows, Smart Tips, Task Lists, Self Help, Product Analytics and Mirror simulations serve large adoption programs. Stay with Whatfix when that is the job. See the Whatfix platform. ### Does Whatfix have AI agents? Yes. Whatfix AI describes Authoring, Guidance and Insights Agents plus AI Roleplay, built on its ScreenSense context engine. Gleap's Kai Support answers customers from your knowledge, and Kai Resolve, Kai Code and Kai PM work from Team. Compare what each agent produces and who reviews the result. ### How is Whatfix priced? Whatfix does not publish numeric prices. Its pricing page describes a flat fee per product and plan plus user license fees, counted by total users for employee-facing applications and by monthly active users for customer-facing ones, across Standard, Premium and Enterprise plans. Request a quote for your applications; checked 26 September 2026. ### How is Gleap priced? Gleap Starter is $29/month billed annually ($35 monthly) for one seat. Team is $149/month billed annually or $179 month-to-month, with unlimited seats and projects and every Kai agent (Pro, at $299/month, adds advanced reports, LLM model choice, the SOC 2 report and priority support). AI usage is billed separately. A lower total cost than a Whatfix contract is not assumed. See Gleap plans. ### Which Gleap plan includes onboarding and the specialist agents? Team, Pro and Enterprise include product tours, checklists, tooltips, in-app messages and surveys, subject to plan limits, plus Kai Resolve, Kai Code and Kai PM. Kai Support answers customers on every plan. Compare the current plan details with a Whatfix quote for the scope you need. ### What does switching from Whatfix involve? No native Whatfix importer is assumed. Export your guidance content, analytics and survey data, rebuild one representative tour, checklist and tooltip set in a Gleap trial, and pilot with one customer segment before changing production. Keep access to historical adoption data and confirm which applications stay on Whatfix. ### Can Gleap guide employees inside Salesforce or SAP? No. Gleap runs inside your own product through its SDKs and does not overlay third-party enterprise applications, desktop software or Citrix sessions. Evaluate that requirement separately with a digital adoption platform. Gleap covers the customers of the software you build. ### How was this comparison checked? Gleap publishes this comparison. Whatfix's pricing, AI and Product Analytics pages were rechecked on 26 September 2026; its Digital Adoption Platform and Mirror pages were checked on 15 September 2026. Gleap claims follow current product and plan evidence. Partfox describes its own experience, not a controlled comparison with Whatfix. ### What are product tours in Gleap? Product tours are step-by-step walkthroughs shown inside your product, built with a visual editor and targeted by audience and behavior. Pair them with checklists for setup tasks and tooltips for individual controls. Explore product tours and checklists. ### Does Gleap work on mobile apps, and where is security documented? Gleap provides web, iOS, Android, React Native and Flutter SDKs. Product tours and tooltips run in the JavaScript SDK on websites and web apps; native apps use support, banners, checklists, surveys, news and push notifications. Verify which capture features each platform supports before rollout. Security and compliance documentation is in the Gleap Trust Center. ### What happens when onboarding surfaces a question or a bug? Onboarding shows where customers stop, and the questions, reports and requests from those moments feed investigation, planning and reviewed code work in Gleap. From Team, Kai Resolve investigates, Kai Code prepares pull requests, and your engineers review and merge. Explore self-driving development. --- # Userlane Alternative: Onboarding & AI Support Source: https://www.gleap.ai/alternatives/alternative-to-userlane Description: A Userlane alternative for customer onboarding: tours, checklists, tooltips and in-app messages inside an AI support and feedback platform. ## A Userlane alternative for customer onboarding and support. Guide customers inside your product. Build tours, checklists, tooltips and in-app messages inside your own product. Gleap keeps that guidance next to Kai Support, the shared inbox and product feedback, so a stuck step can become a question, a report or a request. ## Userlane vs Gleap at a glance. Gleap guides the customers of your own software with tours, checklists, tooltips and in-app messages inside a support and feedback platform, from $149/month billed annually; Userlane is a software adoption platform for employees in regulated industries, priced per application or per user plus interactions, with no published prices (checked September 26, 2026). - Who gets guided: Gleap: Customers of your own software product; Userlane: Employees using enterprise applications, mainly in regulated industries - How it installs: Gleap: SDK in your own product; web tours, plus iOS, Android, React Native and Flutter support SDKs; Userlane: Browser extension for Chrome, Edge and Firefox, or a JavaScript snippet - Guidance formats: Gleap: Tours, checklists, tooltips, in-app messages, banners and surveys; Userlane: Interactive Guides, Assistant, announcements, tooltips and beacons, surveys, field validation - Analytics: Gleap: Tour, checklist and survey results alongside support reporting; Userlane: HEART analytics, App Discovery and portfolio overview across the software estate - AI: Gleap: Kai Support answers customers on every plan; Kai Resolve, Kai Code and Kai PM from Team; Userlane: Userlane Assistant answers from Guides and connected knowledge; activated per segment - After the guidance: Gleap: Shared inbox and bug reports in the same platform; feature requests and roadmap from Team; Userlane: Assistant search into Confluence, Zendesk, KnowledgeOwl and SharePoint - Commercial comparison: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; Userlane: Annual fee per application or per-user plus per-interaction pricing; request a current quote - Best evaluation case: Gleap: A new customer finishing a first task in your product, then asking a question; Userlane: A workforce rollout of a third-party application you do not control ## Price the scope you need. Gleap Team is $149/month billed annually, or $179 month-to-month, with unlimited seats and projects, onboarding and every Kai agent; Pro at $299/month adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage is separate. Userlane publishes no amounts: it sells a fixed annual fee per application with unlimited users, or a per-user base fee plus per-interaction charges. Request a quote for your applications and compare it with the scope you need. ## Evaluate on your own product. Keep the workforce tooling that fits. ### Separate the two adoption jobs. List the third-party applications your employees need guidance in. Those remain a digital adoption decision; Gleap covers the customers of your own software. ### Rebuild one flow, then measure it. Recreate a first-task tour, its checklist and one tooltip in the Gleap editor on your live app. Check targeting, completion and what happens when a customer asks a question. ### Plan the content move. No native Userlane importer is assumed. Export your Guides, announcements and survey questions, rebuild a sample, and run a pilot before switching the snippet in production. ### Why choose Gleap as a Userlane alternative? Choose Gleap when the people you guide are the customers of your own software. Tours, checklists, tooltips and in-app messages sit next to Kai Support, the shared inbox, bug reports and product feedback, so a stuck step can become a question, a report or a request without leaving the widget. Userlane is built for employee adoption of enterprise applications. ### What does Userlane do well? Userlane guides employees through enterprise applications a company does not control, such as ERP, EHR and CRM systems. Its platform overlays Interactive Guides, the Userlane Assistant, announcements, surveys and field validation through a browser extension or snippet, and measures adoption with HEART analytics, App Discovery and portfolio reporting for IT and department leaders. Stay with it when that workforce job is the requirement. ### How is Userlane priced? Userlane does not publish prices. Its pricing page lists Application, Department and Organization tiers behind a Get a Quote button and describes two models: a fixed annual fee per application with unlimited users, or consumption-based pricing with a per-user base fee plus per-interaction charges. Request a quote for your applications; a lower total cost with Gleap is not assumed. ### How is Gleap priced? Gleap Starter is $29/month billed annually ($35 monthly) for one seat. Team is $149/month billed annually or $179 month-to-month, with unlimited seats and projects and every Kai agent (Pro, at $299/month, adds advanced reports, LLM model choice, the SOC 2 report and priority support); tours, checklists, surveys and in-app messages are included subject to plan usage limits. AI usage is billed separately. See Gleap pricing. ### Which Gleap plan includes the specialist agents? Team, Pro and Enterprise include Kai Resolve, Kai Code and Kai PM, plus onboarding, support and feedback. Kai Support is available on every plan, Starter included. AI usage is billed separately on all plans. ### What does switching from Userlane involve? Plan it as a rebuild, not a transfer: no native Userlane importer is assumed. Export your Guides, announcements and survey questions, rebuild one first-task flow in the Gleap editor on your live app, and check targeting and completion before installing the SDK in production. Review the Gleap Trust Center, customer identification and privacy settings during the pilot. ### How was this comparison checked? Gleap publishes this comparison. Userlane's homepage, pricing page, Contextual Assistance and Application Intelligence pages and its documentation were rechecked on 26 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience, not a controlled comparison with Userlane. ### Does Userlane have an AI assistant and analytics? Yes. The Userlane AI Assistant answers from existing Userlane content and connected knowledge bases and is activated per user segment, and HEART analytics score happiness, engagement, adoption, retention and task success. Compare what happens after the answer: in Gleap the same conversation can reach your team, become a bug report or turn into a feature request. ### Does Gleap Team include product tours, checklists and tooltips? Yes. Team includes product tours, checklists, tooltips, surveys and in-app messages, subject to the plan's usage limits. Tours are built in a visual editor on your live app and can be triggered by event, page and audience, or offered by Kai Support in reply to a customer question. ### What happens when a tour is not enough? The customer asks in the same widget, and Kai Support answers from your knowledge base or brings your team in. If the answer is a broken step, the report can carry screenshots, replay and logs, and from Team Kai Resolve investigates with the logs, screenshots and code and returns findings to the ticket. An investigation is not a fix; your team decides the next step. ### What happens when onboarding surfaces a question or a bug? Onboarding shows where customers get stuck, and the questions, reports and requests that follow are the raw material for investigation, planning and reviewed code work. Kai Code from Team prepares a pull request that your engineers review and merge. Explore self-driving development. ### Can Gleap guide customers on mobile apps? Gleap has web, iOS, Android, React Native and Flutter SDKs for support, bug reports and feedback. Tours and tooltips are authored for web apps, so validate the guidance you need on each platform during the trial. Userlane's Knowledge Center documents browser extension and snippet deployment for web applications; confirm mobile coverage with each vendor. --- # Apty Alternative: Customer Onboarding and Support Source: https://www.gleap.ai/alternatives/alternative-to-apty Description: An Apty alternative for customer onboarding: Gleap guides your product's customers with tours, checklists and tooltips, plus AI support and feedback. ## An Apty alternative for customer onboarding and support. Guide customers inside your product. Build tours, checklists, tooltips and in-app messages with Gleap Team. The same widget answers questions, takes bug reports and keeps feedback connected to the work your team ships. ## Apty vs Gleap at a glance. Gleap guides the customers of your own product with tours, checklists and tooltips next to support and feedback, from $149/month billed annually with unlimited seats; Apty is a digital adoption platform for employees in enterprise applications such as Salesforce, Workday and ServiceNow, quoted by users, applications and implementation scope (checked September 26, 2026). Gleap does not overlay third-party software. - Who gets guided: Gleap: Your product's customers, inside the apps you build; Apty: Employees inside enterprise applications such as Salesforce, Workday and ServiceNow - Guidance formats: Gleap: Tours, checklists, tooltips, banners, in-app messages and surveys; Apty: Walkthroughs, tooltips, announcements, embedded help and workflow validations - Where it runs: Gleap: Gleap SDK for web, iOS, Android, React Native and Flutter; tours target web apps; Apty: Salesforce, Workday, ServiceNow and hundreds of other applications; confirm deployment with Apty - Measurement: Gleap: Tour, checklist and survey results next to the customer's conversations; Apty: Workflow and page-level analytics; Apty PULSE adoption signals - AI assistance: Gleap: Kai Support answers customers; Kai Resolve, Kai Code and Kai PM from Team; Apty: Apty AI suggests interventions, drafts guidance and tracks outcomes - After the guidance: Gleap: Questions, bug reports and requests stay in the same inbox and roadmap; Apty: Validations and SOP enforcement keep enterprise processes on track - Commercial comparison: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; Apty: Scoped by users, applications, implementation and compliance needs; request a current quote - Best evaluation case: Gleap: A new customer who needs onboarding, then an answer, then a fix; Apty: An employee rollout across CRM, ERP or HR systems with compliance needs ## Price the scope you need. Gleap Team is $149/month billed annually or $179 month-to-month, with unlimited seats and projects and onboarding tools included. Team also includes Kai Resolve, Kai Code and Kai PM; AI usage is separate. Apty publishes no plan prices and scopes each quote by users, applications, implementation and compliance needs. Request a current quote for your rollout. ## Evaluate on your own product. Keep enterprise application adoption separate. ### Separate employee from customer guidance. List the enterprise applications your employees need help with. Gleap installs in the product you build; keep Apty or a similar platform in the evaluation for Salesforce, Workday or ServiceNow rollouts. ### Pilot one onboarding flow. Install the SDK in a staging build, recreate one tour, one checklist and one tooltip, and target them by audience. Check completion and where customers ask for help. ### Plan the transition. Export the guidance content, audience rules and analytics you want to keep. No native Apty importer is assumed, so rebuild flows deliberately and run both systems during the pilot. ### Why choose Gleap as an Apty alternative? Choose Gleap when the people you need to guide are your product's customers and you want onboarding, support and feedback in one workspace. Team includes tours, checklists, tooltips, in-app messages and surveys with unlimited seats, subject to the plan's usage limits, and the same widget takes the questions and bug reports that follow. Explore product tours. ### When should we stay with Apty? Stay with Apty when the job is employee adoption of enterprise applications such as Salesforce, Workday or ServiceNow. Apty's platform page lists contextual walkthroughs, tooltips, announcements, workflow validations, SOP enforcement, role-based targeting and page-level analytics across Salesforce, Workday, ServiceNow and hundreds of other applications. Gleap does not overlay third-party software. ### Does Gleap work inside Salesforce or Workday? No. Gleap runs through its SDK in the web and mobile apps you build, not as an overlay on third-party enterprise software. Use it to guide and support your own product's customers, and evaluate a digital adoption platform separately for internal enterprise rollouts. ### How do Apty and Gleap price? Apty publishes no plan prices; its pricing page states that it does not use feature-based tiers and scopes each quote by users and applications covered, implementation, integration, deployment and compliance needs, with optional on-premise authoring, white-label and professional services. Gleap Starter is $29/month billed annually ($35 monthly); Team is $149/month billed annually or $179 month-to-month with unlimited seats, projects and every Kai agent. AI usage is billed separately. A lower total cost is not assumed. See Gleap pricing. ### Which Gleap plan includes onboarding tools and the specialist agents? Team includes product tours, checklists, tooltips, in-app messages and surveys, subject to the plan's usage limits, and Kai Support is available on every plan. Kai Resolve, Kai Code and Kai PM are included in Team, Pro and Enterprise. AI usage is billed separately. ### What does switching from Apty involve? Plan it as a rebuild, not an import; no native Apty importer is assumed. Export the guidance content, audience rules and analytics you want to keep, install the Gleap SDK in a test build, recreate one tour, one checklist and one tooltip, and run the pilot next to your current setup before switching production. Confirm how historical analytics stay accessible on the Apty side. ### How was this comparison checked? Gleap publishes this comparison. Apty's homepage and pricing page were rechecked on 26 September 2026; its platform, digital adoption platform and why Apty pages were checked on 15 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience, not a controlled comparison with Apty. ### Does Apty have AI features? Yes. Apty's digital adoption platform page describes Apty AI as watching how work happens, suggesting interventions, drafting guidance and tracking outcomes, and Apty PULSE as real-time visibility into adoption signals. Gleap's Kai Support answers customers, while Kai Resolve, Kai Code and Kai PM work on tickets, code and feedback. Compare what each assistant produces for your team. ### Can Gleap guide customers on mobile? Partly. Gleap provides web, iOS, Android, React Native and Flutter SDKs, and product tours are built for web applications where the editor selects page elements. The widget, in-app messages, banners, checklists and surveys reach mobile apps through the native SDKs. Verify each format on the platforms you ship before committing to a flow. ### Can we review security before a pilot? Yes. Review the Gleap Trust Center for security documentation, then confirm data handling, SDK permissions and plan entitlements during the trial. Apty lists governance, controls and enterprise security among its capabilities; compare both against your own requirements. ### What is a digital adoption platform? A digital adoption platform adds guidance, validations and analytics on top of software so people complete tasks correctly, most often employees using enterprise applications. Customer onboarding inside your own product is a related but different job. Gleap covers that side with tours, checklists and tooltips connected to support. ### What happens when onboarding surfaces a question or a bug? Onboarding shows where customers get stuck, and the questions and reports that follow supply the evidence for investigation, planning and reviewed code work. Gleap keeps those steps in one loop, with your team deciding what ships. Explore self-driving development. --- # SurveyMonkey Alternative: In-App Surveys & NPS Source: https://www.gleap.ai/alternatives/alternative-to-surveymonkey Description: Compare SurveyMonkey and Gleap for in-app surveys, NPS and customer feedback. A SurveyMonkey alternative that connects answers to support and product work. ## A SurveyMonkey alternative for in-app surveys and feedback. Answers with a next step. Run NPS and in-app surveys inside your software, tied to the contact who answered, and keep SurveyMonkey for research across your organization. Gleap connects each response to conversations, feature requests and the product work that follows. ## SurveyMonkey vs Gleap at a glance. Gleap runs NPS and in-app surveys inside your software and connects each answer to the contact, the support conversation and the product work, from $149/month billed annually with unlimited seats; SurveyMonkey is a general survey platform priced per user, from $30 per user per month billed annually on Team Advantage with a three-user minimum (checked September 26, 2026). - Best for: Gleap: Software teams that want in-app surveys and NPS tied to support and the roadmap; SurveyMonkey: Research surveys across an organization, with templates, panels and crosstabs - Price: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; SurveyMonkey: Team Advantage $30 and Team Premier $92 per user per month billed annually, 3-user minimum; Standard Monthly $149 for one user. USD list prices, checked September 26, 2026 - Seats: Gleap: Unlimited seats and projects from Team; Starter has 1 seat; SurveyMonkey: Per user on team plans, minimum 3; individual plans have 1 user - Responses: Gleap: Surveys included from Team; plan usage limits apply; SurveyMonkey: 50,000 responses a year on Team Advantage, then $0.15 each - AI: Gleap: Kai Support answers customers on every plan; an AI summary of each survey's responses; SurveyMonkey: Build with AI on every plan; AI analysis from Advantage; Claude and ChatGPT connectors - Where surveys run: Gleap: Widget, hosted link or email, triggered by event, page or audience, on web and mobile SDKs; SurveyMonkey: Website embeds and popups; a Mobile SDK for iOS and Android - Bug reporting: Gleap: In-app bug reports with a marked screenshot and console and network logs on every plan; replay from Team; SurveyMonkey: No bug-report capture listed - Feedback and roadmap: Gleap: Feature requests with votes, a public roadmap, a changelog and Kai PM from Team; SurveyMonkey: No voting board or roadmap listed - Free plan or trial: Gleap: 7-day free trial on every plan, Starter from $29/month; SurveyMonkey: Free Basic plan with 10 questions per survey - Moving over: Gleap: Rebuild the in-app surveys you need in Gleap; keep your exports as the archive; SurveyMonkey: Responses export as CSV, XLS, PDF, PPT or SPSS on paid plans ## Choose the survey job. SurveyMonkey is a general survey platform: templates, question types, panels, crosstabs and enterprise controls for research across an organization. Gleap is built for the questions you ask people inside your product, where each answer can become a reply, a request or a fix. Pick the tool for the questions you ask. ## Different units. Different scope. USD list prices, monthly equivalent billed annually, checked September 25, 2026. AI usage, response overages, add-ons and taxes excluded; features differ. ### Gleap Team Price: $149 / month Billed annually, or $179 month-to-month. Unlimited seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month. - In-app surveys and NPS - Shared inbox and Kai Support customer answers - Requests, roadmap and release updates - AI usage billed separately ### SurveyMonkey Team Advantage Price: From $90 / month $30 per user, three-user minimum. Team Premier is $92 per user. - Unlimited surveys and questions - 50,000 responses a year, then $0.15 each - Shared brand assets, user roles and AI analysis - Individual plans and a free Basic plan start lower ## Price the scope you need. Gleap Team is $149/month billed annually or $179 month-to-month, with unlimited seats, surveys and every Kai agent; Pro, at $299/month, adds advanced reports, LLM model choice, the SOC 2 report and priority support. AI usage is billed separately. SurveyMonkey prices per user with a response allowance per plan, so count the people who build surveys and the responses you expect. ## Pilot one survey end to end. Keep research surveys where they work best. ### Separate research from product feedback. List the surveys that need panels, crosstabs, multilingual delivery or HIPAA. Keep those requirements in the evaluation instead of assuming one tool covers both jobs. ### Test one in-product loop. Run an NPS survey in a test build, follow up with a detractor, turn a repeated ask into a request and publish the release. Check who decides each step. ### Plan the data move. No native SurveyMonkey importer is assumed. Export past surveys, responses and contacts, keep the archive accessible, and confirm which history needs to live in Gleap before switching a live survey. ## Your switching questions, answered. Survey scope, per-user pricing, response limits and follow-up. ### Why choose Gleap as a SurveyMonkey alternative? Choose Gleap when the survey lives inside your software product and the answer needs a next step. Gleap ties NPS and in-app responses to the contact, the support conversation and feature requests, with unlimited seats from Team. SurveyMonkey fits research surveys that need templates, panels, crosstabs and organization-wide administration. ### When should we stay with SurveyMonkey? Stay with SurveyMonkey for general research surveys. Its product tour lists 500+ templates, AI survey generation, the SurveyMonkey Audience panel, sentiment analysis, benchmarks and 200+ integrations; Team Premier adds crosstabs, multilingual surveys and block randomization, and Enterprise adds SSO, HIPAA and regional data centers. Gleap does not claim parity for that research breadth. ### Which SurveyMonkey alternatives should we compare? It depends on the survey job. For forms and quizzes, compare Typeform; for website visitor feedback, GetFeedback; for research across an organization, other general survey platforms. Gleap fits in-product surveys and NPS for software teams, with each answer tied to the customer and the roadmap. ### Can SurveyMonkey run surveys on a website or in a mobile app? Yes. SurveyMonkey's website collector offers embedded surveys, embedded buttons, popup invitations and popup surveys, and its help center documents a Mobile SDK for iOS and Android, which it says is unavailable for accounts on its European Data Center. The difference in Gleap is that identified answers sit next to the conversation, the requests and the product work in one workspace. See Gleap in-app surveys. ### How is SurveyMonkey priced today? SurveyMonkey team plans are per user, billed annually, with a three-user minimum: Team Advantage $30 per user per month and Team Premier $92 per user per month; Enterprise is quoted for five or more users. Individual plans are Standard Monthly $149/month, Advantage Annual $39/month and Premier Annual $139/month, and Basic is free with up to 10 questions per survey. Prices rechecked September 26, 2026. ### Is Gleap cheaper than SurveyMonkey? Not at small team sizes, and not as a general rule. Three Team Advantage users cost $90/month billed annually ($30 × 3), less than Gleap Team at $149/month. Ten users cost $300/month ($30 × 10), where Gleap Team's unlimited seats change the arithmetic. These are different products; response allowances, AI usage, overages, add-ons and taxes change the total. USD list prices, checked September 26, 2026; see SurveyMonkey pricing and Gleap plans. ### How do SurveyMonkey response limits work? Each SurveyMonkey plan includes a response allowance: 50,000 responses a year on Team Advantage, 100,000 on Team Premier, 15,000 on Advantage Annual and 40,000 on Premier Annual. Its response-limits article states that additional responses cost $0.15 each and that over-limit responses are not viewable and are deleted after one year. In Gleap, surveys are included from Team; check the current plan page for usage limits. ### Which Gleap plan includes surveys and the specialist agents? Kai Support is available on every plan, while surveys, Kai Resolve, Kai Code and Kai PM come with Team and up. Team is $149/month billed annually or $179 month-to-month. AI usage is billed separately. ### What does switching from SurveyMonkey involve? Export your surveys, responses and contacts first; no native SurveyMonkey importer is assumed. Rebuild the in-product surveys you still need in Gleap, run one in a test build, and keep the SurveyMonkey archive accessible for research history. Surveys that need panels, crosstabs or HIPAA can stay in SurveyMonkey. ### How was this comparison checked? Gleap publishes this comparison. SurveyMonkey's team pricing page was rechecked on 25 September 2026 and its individual pricing, response-limit and Mobile SDK pages on 26 September 2026; its pricing overview, product tour, enterprise and website collector pages were checked on 15 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience, not a controlled comparison with SurveyMonkey. ### What question types does Gleap support? Net Promoter Score with 0 to 10, 0 to 5 and emoji scales, numeric scale, smiley rating, single and multiple choice, short and long text, and file upload. Surveys show in the widget, on a hosted link or in an email, triggered by event, page or audience, and the report shows the score next to each answer. Explore in-app surveys and NPS. ### Does Gleap run surveys in mobile apps? Yes. Gleap provides web, iOS, Android, React Native and Flutter SDKs. Verify survey display, triggers and customer identification on each platform in a test build, and review the Trust Center before moving customer data. ### What happens after a survey answer in Gleap? A survey answer supplies the need behind product work. Gleap carries it into a request, prioritization with Kai PM, reviewed implementation with Kai Code and a release update, while your team decides what ships. Explore self-driving development. --- # Typeform Alternative: In-App Surveys & Feedback Source: https://www.gleap.ai/alternatives/alternative-to-typeform Description: Compare Typeform and Gleap for in-app surveys, NPS and product feedback. A Typeform alternative that ties each answer to the customer, support and the roadmap. ## A Typeform alternative for in-app surveys and feedback. Answers that become product work. Run NPS and in-app surveys inside your software, tied to the contact who answered. Typeform stays the better builder for lead forms, quizzes and surveys outside your product; Gleap connects each in-app answer to the conversation, the feature request and the work that follows. ## Typeform vs Gleap at a glance. Gleap runs NPS and in-app surveys inside your software and connects each answer to the contact, the support conversation and the roadmap, from $149/month billed annually with unlimited seats; Typeform is a general form builder priced per plan with fixed users and monthly responses, from $28/month billed yearly for one user and 100 responses (checked September 26, 2026). - Best for: Gleap: Software teams that want in-app surveys and NPS tied to support and the roadmap; Typeform: Lead forms, quizzes and research that people answer from a link or an embed - Price: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; Typeform: Basic $28, Plus $56, Business $91 per month billed yearly; Growth Flow $266. USD list prices, checked September 26, 2026 - Seats: Gleap: Unlimited seats and projects from Team; Starter has 1 seat; Typeform: 1 user on Basic, 3 on Plus, 5 on Business - Responses: Gleap: Surveys included from Team; plan usage limits apply; Typeform: 100, 1,000 or 10,000 a month on Basic, Plus and Business; forms go private at the limit - AI: Gleap: Kai Support answers customers on every plan; an AI summary of each survey's responses; Typeform: AI form builder on every plan; Clarify with AI on Talent, Growth and Enterprise; an MCP server - Question types: Gleap: NPS, ratings, choices, priority selection, text and file upload; Typeform: Conditional logic and lead workflows; AI follow-up questions on Talent, Growth and Enterprise - Where forms run: Gleap: Widget or hosted link, on web and mobile SDKs; Typeform: Links and embeds: inline, popups, sliders and side tabs; no native mobile SDKs documented - Bug reporting: Gleap: In-app bug reports with a marked screenshot and console and network logs on every plan; replay from Team; Typeform: No bug-report capture listed - Feedback and roadmap: Gleap: Feature requests with votes, a public roadmap, a changelog and Kai PM from Team; Typeform: No voting board or roadmap listed - Free plan or trial: Gleap: 7-day free trial on every plan, Starter from $29/month; Typeform: Free plan with 1 user and 10 responses a month - Moving over: Gleap: Rebuild the in-app surveys you need in Gleap; keep your exports as the archive; Typeform: Responses export as CSV or XLSX, file uploads as a ZIP ## Choose the form job. Typeform is a general form builder: lead forms, quizzes, research studies and conversational forms that people answer from a link or an embed. Gleap is built for the questions you ask people inside your product, where each answer can become a reply, a request or a fix. Pick the tool for the questions you ask, and keep both when the jobs differ. ## Different units. Different scope. USD list prices, monthly equivalent billed yearly, checked September 25, 2026. AI usage, add-ons and taxes excluded; features differ. ### Gleap Team Price: $149 / month ### Typeform Business Price: $91 / month 5 users and 10,000 responses a month. Plus is $56 with 3 users and 1,000 responses. - Unlimited typeforms and questions - Conditional logic, webhooks and integrations - Drop-off rates and conversion tracking - Basic at $28 and a Free plan start lower ## Price the scope you need. Gleap Team is $149/month billed annually or $179 month-to-month, with unlimited seats, surveys and every Kai agent; Pro, at $299/month, adds advanced reports, LLM model choice, the SOC 2 report and priority support. AI usage is billed separately. Typeform prices per plan with a fixed number of users and a monthly response allowance, so count the people who build forms and the responses you expect each month. ## Pilot one survey end to end. Keep the forms that belong in Typeform. ### Separate forms from product feedback. List the lead forms, quizzes, registrations and research studies that need Typeform's builder, logic and workflows. Keep those in the evaluation as a separate job instead of assuming one tool covers both. ### Test one in-product loop. Run an NPS survey in a test build, follow up with a detractor, link a repeated ask to a feature request and publish the release. Check who decides each step and how the respondent hears back. ### Plan the data move. No native Typeform importer is assumed. Export past responses and contacts, keep the Typeform archive accessible, and confirm which history needs to live in Gleap before switching a live survey. ## Your switching questions, answered. Form scope, plan pricing, response allowances and follow-up. ### Why choose Gleap as a Typeform alternative? Choose Gleap when the survey lives inside your software product and the answer needs a next step. Gleap ties NPS and in-app responses to the contact, the support conversation and feature requests, with unlimited seats from Team. Typeform fits lead forms, quizzes, registrations and research that people answer from a link or an embed. ### When is Typeform the better fit? Typeform is the better fit for lead forms, quizzes and research that people answer outside your product. It is a general-purpose form builder with conversational forms, conditional logic and automated workflows, and its homepage describes AI form creation, Growth Flow for lead enrichment and email or SMS follow-ups, Research Flow for AI-moderated studies and integrations such as Zapier, Slack, Stripe, Calendly and HubSpot. Gleap does not claim parity with that form logic or those workflows. ### Which Typeform alternatives should we compare? It depends on where people answer. For surveys inside your own product, compare Gleap with SurveyMonkey and GetFeedback; for lead forms and quizzes on a website, other form builders are closer to Typeform. Gleap fits when the people answering use your software and their answers should reach support and the roadmap. ### Can Typeform embed a form in a website or app? Yes. Typeform's embed documentation covers inline and full-page embeds, popups, sliders, popovers and side tabs, and mentions embedding in wrapped progressive web apps; it does not document native iOS or Android SDKs. The difference in Gleap is that identified answers sit next to the conversation, the requests and the product work in one workspace. See Gleap in-app surveys. ### How is Typeform priced today? Typeform pricing is per plan with included users and a monthly response allowance, shown with yearly billing by default: Basic $28/month with 1 user and 100 responses a month, Plus $56/month with 3 users and 1,000 responses, Business $91/month with 5 users and 10,000 responses, and Growth Flow $266/month with 5 users, 10,000 responses and Smart Insights. Monthly billing is $39, $79, $129 and $379. A Free plan covers 1 user and 10 responses a month, and Enterprise is quoted. Prices rechecked September 26, 2026. ### Is Gleap cheaper than Typeform? No, not on the base subscription. Typeform Business is $91/month billed yearly for 5 users, and Plus is $56/month for 3 users, while Gleap Team is $149/month billed annually with unlimited seats. These are different products: Gleap includes the shared inbox, Kai Support, feature requests and the roadmap alongside surveys, and AI usage, add-ons and taxes change the total. USD list prices, checked September 26, 2026; see Typeform pricing and Gleap plans. ### Does Gleap replace Typeform's form logic? No. Gleap surveys cover NPS, ratings, choices, text and file upload with event, page and audience targeting; they are not a general form builder with branching quizzes, payments or lead workflows. Keep Typeform for those forms and use Gleap for the questions you ask inside your product, where the answer needs a follow-up. ### Which Gleap plan includes surveys and the specialist agents? ### What does switching from Typeform involve? Export your responses and contacts first; no native Typeform importer is assumed. Rebuild the in-product surveys you still need in Gleap, run one in a test build, and keep the Typeform archive accessible. Lead forms, quizzes and research studies can stay in Typeform while product feedback moves. ### How was this comparison checked? Gleap publishes this comparison. Typeform's pricing page and its response-limit, export and Clarify with AI help articles were rechecked on 26 September 2026; its homepage and embed developer documentation were checked on 15 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience, not a controlled comparison with Typeform. ### What is an in-app survey and which question types does Gleap support? An in-app survey asks a question inside your product while the experience is fresh. Gleap supports Net Promoter Score with 0 to 10, 0 to 5 and emoji scales, numeric scale, smiley rating, single and multiple choice, priority selection, short and long text, and file upload, shown in the widget or on a hosted link. Explore in-app surveys and NPS. ### Does Gleap run surveys in mobile apps? ### What happens after a survey answer in Gleap? --- # GetFeedback Alternative: In-App Surveys & Feedback Source: https://www.gleap.ai/alternatives/alternative-to-getfeedback Description: Compare GetFeedback and Gleap for in-app surveys, website feedback and NPS. A GetFeedback alternative that connects each answer to support and the roadmap. ## A GetFeedback alternative for in-app surveys and feedback. Answers that reach the roadmap. Run NPS and in-app surveys inside your web and mobile app, tied to the contact who answered. Gleap connects each response to the support conversation, the feature request and the release that follows. ## GetFeedback vs Gleap at a glance. Gleap runs NPS and in-app surveys inside web and mobile apps and connects each answer to support and the roadmap, from $149/month billed annually with unlimited seats; GetFeedback is SurveyMonkey's website feedback tool, relaunched as self-serve in July 2026, from $99/month billed annually for 1,000 responses a month (checked September 26, 2026). GetFeedback Direct, the email and Salesforce survey product, sunsets on December 31, 2026. - Primary focus: Gleap: In-app surveys, feature requests, support inbox and Kai agents in one workspace; GetFeedback by SurveyMonkey: Website visitor feedback through a button, trigger-based forms and embedded forms - Where feedback is collected: Gleap: Widget inside web, iOS, Android, React Native and Flutter apps; hosted link or email; GetFeedback by SurveyMonkey: Website through a code snippet; mobile app feedback listed as coming soon - Question formats: Gleap: NPS, numeric scale, smiley rating, choice, text and file upload, triggered by event, page and audience; GetFeedback by SurveyMonkey: Feedback button, trigger-based form on scroll depth or exit intent, embedded form - Analysis: Gleap: NPS report with promoters, passives and detractors, AI summary of open answers, each response tied to the contact; GetFeedback by SurveyMonkey: Built-in analysis dashboard with multi-form analysis - What happens after the answer: Gleap: Reply from the inbox, turn repeated asks into one request, publish the roadmap and release notes from Team; GetFeedback by SurveyMonkey: Trends and priorities in the dashboard; follow-up runs in your other tools - AI assistance: Gleap: Kai Support answers customers on every plan; Kai PM groups and scores requests from Team; GetFeedback by SurveyMonkey: Not listed on the current product page; confirm with SurveyMonkey - Commercial model: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with every Kai agent included, unlimited seats; AI usage billed separately. USD list prices, checked September 30, 2026; GetFeedback by SurveyMonkey: Starter $99/month billed annually for 1,000 responses a month, Plus $249 for 2,000; 7-day trial. USD list prices, checked September 26, 2026 - Product status: Gleap: Active, with web and mobile SDKs; GetFeedback by SurveyMonkey: GetFeedback Direct sunsets December 31, 2026; GetFeedback Digital continues as GetFeedback - Best evaluation case: Gleap: A product or CX team that wants survey answers connected to support and the roadmap; GetFeedback by SurveyMonkey: A marketing or UX team collecting visitor feedback on a website ## Price the scope you need. Gleap Team is $149/month billed annually or $179 month-to-month, with unlimited seats; surveys are included from Team, along with Kai Resolve, Kai Code and Kai PM, with AI usage billed separately. GetFeedback Starter is $99/month billed annually ($1,190 a year) or $119 month-to-month for 1,000 responses a month, and Plus is $249/month billed annually or $299 month-to-month for 2,000 (USD list prices, checked September 26, 2026). ## Pilot one survey end to end. Keep website feedback where it works while you evaluate. ### Separate website feedback from product feedback. List what you collect from anonymous website visitors and what you collect from identified users inside the product. GetFeedback covers the first job; test Gleap on the second before assuming one tool covers both. ### Test one in-product loop. Run an NPS survey in a test build, reply to one detractor from the inbox, turn a repeated ask into a request and publish the release note. Check who decides at each step. ### Plan the data move. No native GetFeedback importer is assumed. Export past responses and contacts, keep the archive accessible, and if you still use GetFeedback Direct, export before it sunsets on December 31, 2026. ## Your switching questions, answered. Product status, pricing, survey scope, follow-up and the move. ### Why choose Gleap as a GetFeedback alternative? Choose Gleap when survey answers from inside your web or mobile app need a next step in the same workspace. Gleap ties NPS and in-app responses to the contact, the support conversation, feature requests and release notes, with unlimited seats from Team. GetFeedback fits teams collecting feedback from website visitors through a button or triggered form. ### What does GetFeedback do well? GetFeedback collects website visitor feedback with little setup. SurveyMonkey's product page lists an always-on feedback button, trigger-based forms on behaviors such as scroll depth and exit intent, embedded forms, a built-in analysis dashboard and multi-form analysis, all added with one code snippet. Its July 2026 relaunch made it self-serve with a 7-day trial. Gleap does not claim parity for anonymous website-visitor programs. ### What is happening to GetFeedback Direct? GetFeedback Direct sunsets on December 31, 2026. SurveyMonkey's product page states that GetFeedback historically included two products, Direct and Digital, and that with Direct sunsetting the company renamed GetFeedback Digital to GetFeedback. Its help center documents Direct's email, Salesforce, SMS and chat survey channels. If you rely on Direct, export your responses and plan the move before that date. ### How is GetFeedback priced today? GetFeedback lists two self-serve plans on the SurveyMonkey product page: Starter at $99/month billed annually ($1,190 a year) or $119 month-to-month, with up to 1,000 responses a month and a trigger-based form, and Plus at $249/month billed annually ($2,990 a year) or $299 month-to-month, with up to 2,000 responses a month plus the feedback button and embedded form. Both plans offer a 7-day trial. USD list prices, read from the page's price data on September 26, 2026. ### Is Gleap cheaper than GetFeedback? Not for survey-based website feedback alone. GetFeedback Starter is $99/month billed annually for 1,000 responses a month, while Gleap Team, the plan with surveys, is $149/month billed annually. It includes unlimited seats, in-app surveys on web and mobile, the support inbox, feature requests, the roadmap and Kai Resolve, Kai Code and Kai PM; AI usage is billed separately. Compare the jobs you need covered against Gleap plans. USD list prices, checked September 26, 2026. ### Which Gleap plan includes surveys and the specialist agents? Surveys are included on Gleap Team, and Kai Support is available on every plan. Kai Resolve, Kai Code and Kai PM are included in Team, Pro and Enterprise. AI usage is billed separately on every plan, so budget it next to the subscription. ### What does switching from GetFeedback involve? Export your responses and contacts first; no native GetFeedback importer is assumed. Rebuild the in-product surveys you still need in Gleap, run one in a test build, reply to one respondent from the inbox and keep the GetFeedback archive accessible. Website feedback buttons for anonymous visitors can stay in GetFeedback while you evaluate. Review the Gleap Trust Center for security details before rollout. ### How was this comparison checked? Gleap publishes this comparison. SurveyMonkey's GetFeedback product page, the July 2026 relaunch announcement, the GetFeedback help center channels and release notes and the SurveyMonkey pricing page were checked on 15 September 2026; the product page, its price data, the relaunch announcement and the help center channels were rechecked on 26 September 2026, and getfeedback.com redirects to SurveyMonkey. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience, not a controlled comparison with GetFeedback. ### Can Gleap collect feedback on a website like the GetFeedback button? Yes. The Gleap widget adds a feedback button to a website or web app, and surveys can also run on a hosted link or in an email. The difference is that identified answers sit next to the conversation, the requests and the product work in one workspace. See the website feedback tool. ### Does Gleap run surveys in mobile apps? Yes. Gleap provides web, iOS, Android, React Native and Flutter SDKs, so NPS and in-app surveys run inside the app with the contact identified. Verify survey display, triggers and identification on each platform in a test build. GetFeedback lists mobile app feedback as coming soon on its product page. Explore in-app surveys. ### How does Kai PM turn survey answers into priorities? From Team, Kai PM groups related feedback, finds duplicates and scores requests by demand, revenue, strategic fit and effort with weights you set. Your team decides what to build and approves the request and repositories before Kai PM starts Kai Code. You review the pull request. Explore Kai PM. ### What happens after a survey answer in Gleap? A survey answer supplies the need behind product work. Gleap carries it into a request, prioritization with Kai PM, a pull request your engineers review and a release note back to the people who asked, with your team deciding at each step. Explore self-driving development. --- # Canny Alternative: Feedback, Roadmap & Support Source: https://www.gleap.ai/alternatives/alternative-to-canny Description: A Canny alternative that keeps feature requests, votes and the roadmap next to support conversations and bug reports. Compare pricing, AI and fit. ## The Canny alternative. Keep feedback close to the work. Bring customer conversations, requests and roadmap decisions into one workspace. Gleap keeps the reason for a change attached as your team plans, builds and shares the result. ## Canny vs Gleap at a glance. Gleap connects feature requests, votes and a public roadmap to support conversations and bug reports, from $149/month billed annually with unlimited seats; Canny is a dedicated feedback tool priced by tracked users, free for 25 and from $79/month billed annually for 100 (checked September 25, 2026). - Primary focus: Gleap: Feedback and roadmap connected to support, bug reports and code work; Canny: Dedicated feedback and prioritization tool with automatic discovery - Pricing unit: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; Canny: By tracked users: Free for 25, Pro from $79 per month billed annually for 100, $99 monthly. USD list prices, checked September 25, 2026 - Feedback capture: Gleap: Widget, portal, support conversations and surveys; Canny: Autopilot discovers feedback from connected sources and handles duplicates - Prioritization: Gleap: Votes and linked conversations; from Team, Kai PM scores demand, revenue, strategic fit and effort; Canny: Custom factors, weights and impact and cost scores - Support: Gleap: Shared inbox with live chat and Kai Support on every plan; email and help center from Team; Canny: Connects to the help desk you already run ## Choose where feedback belongs. Canny Autopilot finds feedback in connected sources and handles duplicates. Keep Canny when you want a dedicated feedback system next to your current help desk; choose Gleap when requests, support conversations and engineering work belong in one workspace. ## Different scope. Different billing. USD list prices, monthly equivalent billed annually, checked September 25, 2026. AI usage, add-ons and taxes may be extra. ### Gleap Team Price: $149 / month Billed annually, or $179 month-to-month. Unlimited internal seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month. - Requests, voting and public roadmap - Customer support and knowledge base - Native bug reporting and changelog - AI usage billed separately ### Canny Pro Price: From $79 / month Starts at 100 tracked users. Free covers 25 tracked users. - Feedback, roadmap and changelog - Autopilot feedback discovery - Product-management integrations - Price scales with tracked users ## Preserve the reason behind votes. Plan the portal move before changing the link. ### Map feedback history. List posts, comments, voters, statuses and customer identities. Confirm the transfer path for each, including private content, before retiring your old portal. ### Check connected tools. Review support sources, CRM fields and development integrations. Decide which system owns each status and customer update. ### Pilot one complete request. Follow a request from its original conversation through prioritization and release. Check who decides the work and how customers hear back. ## Your switching questions, answered. Feedback capture, tracked users, prioritization and delivery. ### Is Gleap a good Canny alternative? Gleap fits software teams that want customer support and product feedback in one platform, with a path into technical investigation and reviewed code changes. Canny fits teams that want a dedicated feedback and prioritization tool connected to their existing stack. Compare where your team needs to collaborate, not just whether both products have a voting board. ### Does Canny have a free plan? Yes. Canny currently offers a free plan for 25 tracked users, including automatic feedback discovery. Pro starts at 100 tracked users at $79 per month billed annually, or $99 on monthly billing. These USD list prices were checked September 25, 2026. See Canny's current billing plans for allowances and scaling. ### Does Canny collect feedback automatically? Yes. Canny Autopilot can discover feedback from connected sources and handle duplicates. It is not limited to people visiting a board. For Gleap, product feedback sits alongside support conversations, surveys, and reports; Kai PM helps triage and prioritize the requests. ### Can Canny prioritize by more than votes? Yes. Canny supports custom prioritization factors, weights, and impact/cost calculations. Its prioritization documentation explains the model. In either product, a score should inform your decision rather than commit your team to building a request. ### Is Gleap cheaper than Canny? That depends on the workflow and scale. Canny bills primarily by tracked users and offers a free entry point. Gleap combines a platform subscription with prepaid AI usage and starts with Starter at $29/month billed annually for one seat; Team and above include unlimited seats, Kai Resolve and Kai Code. Compare Gleap plans and prepaid AI usage with the Canny tier that covers your tracked users and required features. ### Do we need Kai PM for a public roadmap? No. Gleap's request portal and roadmap are established platform features. Kai PM helps triage and prioritize feature requests. Your team still decides the roadmap, approves implementation, and controls release communication. ### How should we evaluate moving from Canny? Bring a real feature request, its customer conversation, and a recent release. Check how you would preserve request history, votes, subscribers, links, and integration ownership. Confirm historical-data import requirements with the team before replacing your portal; migration scope and timing depend on your setup. ### What was checked for this comparison? Prices rechecked on 25 September 2026 and features reviewed on 15 September 2026 using Canny's pricing and feature matrix, billing documentation, and prioritization guide. Gleap's feedback tools, Kai Resolve, Kai Code, and current plans provide the other side. The Commonplace story demonstrates Gleap use, not a migration from Canny. ### What counts as a tracked user in Canny? A tracked user is associated with feedback through a post, vote or comment, including actions taken on their behalf or found by Autopilot. It is not the same as an internal teammate seat. Compare those units separately when estimating cost. ### Can we keep Canny with our existing help desk? Yes. Canny connects feedback sources and delivery tools without requiring you to replace your help desk. Gleap makes sense when bringing support, technical reports and product feedback together improves how your team works. ### Does Kai PM replace the product manager? No. Kai PM assists with feedback triage and priority decisions. Your team defines goals, weighs tradeoffs and controls roadmap commitments. Explore Kai PM. ### How does a feature request become shipped work? Customer feedback supplies the need behind product work. Gleap links that need to planning, reviewed implementation and customer follow-up, while builders decide what to ship. Read about self-driving development. --- # UserVoice Alternative: Feedback, Roadmap & Support Source: https://www.gleap.ai/alternatives/alternative-to-uservoice Description: A UserVoice alternative with published pricing: feature requests, votes and a roadmap connected to support conversations, bug reports and code. ## The UserVoice alternative. Feedback connected to support and code. Collect requests where customers already talk to you, prioritize with the conversations behind them and share what shipped. Unlike UserVoice's quoted plans, Gleap publishes its prices and connects feedback, support and bug reports in one workspace, with unlimited seats from Team. ## UserVoice vs Gleap at a glance. Gleap connects feature requests, a public roadmap and a changelog to the support conversations and bug reports behind them, with published plans: Starter at $29/month billed annually, and Team at $149/month billed annually with unlimited seats; UserVoice is an enterprise feedback platform for product, customer success and revenue teams, priced by quote on feedback volume, tools and integrations (checked September 26, 2026). - Best for: Gleap: Software teams that want feedback tied to the support conversations and bug reports behind it; UserVoice: Enterprise product, customer success and revenue teams managing feedback at scale - Price: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with every Kai agent included; Enterprise from $999; AI usage separate. USD list prices, checked September 30, 2026; UserVoice: No published prices; plans quoted by feedback volume, tools and integrations. Checked September 26, 2026 - Seats: Gleap: Unlimited seats and projects from Team; Starter has 1 seat; UserVoice: Never priced per seat - Capture: Gleap: In-app widget, feedback portal and support conversations; UserVoice: Branded portals with votes and status subscriptions, embedded in-product feedback, Chrome extension, Slack and CSV imports - Prioritization: Gleap: Votes and linked conversations from Team, where Kai PM finds duplicates and scores requests; UserVoice: AI themes and summaries, with account and revenue context from Salesforce and Gainsight - Updates to customers: Gleap: Public roadmap and changelog from Team; voters get request updates by email; UserVoice: Public idea statuses that notify supporters; internal roadmap - Support: Gleap: Inbox, live chat and Kai Support on every plan; email, help center and unlimited seats from Team; UserVoice: Zendesk integration for passing customer problems to the product team - Bug reporting: Gleap: In-app bug reports with a marked screenshot and console and network logs on every plan; replay from Team; UserVoice: No bug-report capture listed - Engineering: Gleap: In-app bug evidence; from Team, Kai Code opens pull requests for review; UserVoice: Jira and Azure DevOps integrations - Free trial: Gleap: 7-day free trial on every plan, Starter from $29/month; UserVoice: 30-day trial workspace after a demo - Moving over: Gleap: Import ideas by CSV as feature requests with vote counts; UserVoice: Ideas and voters export as CSV or XLSX; a full instance backup ## Published plans, unlimited seats. UserVoice quotes each plan after a demo, based on feedback volume, the tools you use and the integrations you connect. Gleap Starter is $29/month billed annually, and Team is $149/month billed annually with unlimited seats and every Kai agent; Pro at $299/month adds advanced reports, LLM model choice, the SOC 2 report and priority support. ## Bring your UserVoice ideas. Export ideas and votes from UserVoice, import them into Gleap by CSV and test a sample before you move the portal. Tell existing supporters where to follow updates. ## Plan your move. Export, import a sample, then switch the portal. ### Export before you cancel. Export ideas, comments and votes from UserVoice while your account is active, and confirm what happens to your portal address and data after cancellation. ### Import a sample into Gleap. Gleap's CSV import creates feature requests with status, upvote count and the requester's email, plus your own fields. It carries vote counts, not the list of voters. ### Switch the portal, then tell supporters. Set up statuses, the roadmap and the widget, test real requests and announce the new portal to the customers who voted. ## Your switching questions, answered. Pricing, prioritization and the move from UserVoice. ### Why choose Gleap as a UserVoice alternative? Gleap is a UserVoice alternative for software teams that want feature requests, support conversations and bug reports in one workspace, with published plans. Team includes the feedback portal, public roadmap and unlimited seats, plus Kai PM for triage and scoring and Kai Code for reviewed code work. Test it with the requests your customers actually send. ### When is UserVoice the better fit? UserVoice fits larger product, customer success and revenue teams that want feedback weighed against account and revenue data from Salesforce or Gainsight, captured by customer-facing teams through a Chrome extension, Slack and a branded portal, and rolled out with onboarding support from UserVoice. Choose Gleap when feedback should sit next to support conversations and bug reports, when you want published pricing, and when, from Team, a request can become reviewed code work. ### Which UserVoice alternatives should we compare? Feedback tools to compare with UserVoice include Canny, Productboard, Featurebase and FeedBear, most with published prices. Gleap fits when feedback should sit next to support conversations and bug reports, and when, from Team, an approved request can become reviewed code work. ### How is UserVoice priced? UserVoice does not publish prices. Its pricing page says plans are based on feedback volume, the tools you use and the integrations you connect, never by seat, and a 30-day trial workspace follows a demo. Checked September 26, 2026. Request a quote for your volume and compare it with Gleap's published plans. ### How much does Gleap cost? Gleap Starter is $29/month billed annually ($35 monthly) for one seat. Team is $149 per month billed annually or $179 month-to-month, with unlimited seats and projects, the feedback portal, public roadmap, changelog, support inbox and every Kai agent; Pro at $299/month adds advanced reports, LLM model choice, the SOC 2 report and priority support. AI usage is billed separately. USD list prices, checked September 30, 2026. ### Does UserVoice use AI? Yes. UserVoice's homepage describes AI that detects patterns, summarizes ideas and answers natural-language questions about your feedback, with account context attached. From Team, Kai PM triages incoming feedback, finds duplicates and scores requests; your team decides what belongs on the roadmap. ### Can Gleap weigh requests by revenue? From Team, Kai PM helps compare requests by demand, revenue, strategic fit and effort, using the weights your team sets. UserVoice connects to Salesforce and Gainsight to add B2B account and revenue context to feedback. If CRM-based revenue weighting is central to your process, test it with your own data in both products. ### Does UserVoice include a help desk? UserVoice focuses on feedback. Its Zendesk integration lets support teams pass customer problems and feature gaps to the product team. Gleap includes the help desk itself: an inbox with live chat, Kai Support answers and in-app bug reports on every plan, plus email, a help center and unlimited seats from Team. ### Does UserVoice connect to engineering? Yes. UserVoice lists Jira and Azure DevOps integrations to keep product and engineering in sync. From Team, Gleap can start a coding session from a feature request: Kai Code plans the change, writes and tests code and opens a pull request, and your engineers review and merge. ### What can we bring over from UserVoice? Export your ideas, comments and votes from UserVoice before you cancel, and confirm what happens to your portal address. Gleap's CSV import creates feature requests with status, upvote count and the requester's email, plus your own fields. The import carries vote counts, not the list of voters, so plan how you will tell existing supporters where to follow updates. ### How do customers hear about updates? In Gleap, customers who vote on a request subscribe to its updates, and you can share progress on the public roadmap and publish release notes in the changelog. Request subscribers and changelog subscribers are separate audiences, so choose the update that fits the work you shipped. ### How was this comparison checked? Gleap publishes this comparison. UserVoice's homepage, pricing, take-action, integrations and security pages were checked on September 25, 2026, and its pricing, capture and export pages were rechecked on September 26, 2026. Gleap claims follow current product and plan evidence, including its CSV import fields. Customer quotations describe their attributed experience, not a migration from UserVoice. ### Can we test Gleap before switching? Yes. Test during the 7-day free trial while UserVoice stays live. The feedback portal, public roadmap and Kai PM come with Team and up, so compare plans before you move the portal, and review the Trust Center before moving customer data. --- # Productboard Alternative: Feedback to Shipped Work Source: https://www.gleap.ai/alternatives/alternative-to-productboard Description: A Productboard alternative for feedback, roadmaps, Spark and pricing. Gleap turns requests into Kai PM priorities, reviewed changes and customer follow-up. ## The Productboard alternative. Turn feedback into shipped work. Collect requests inside your product and your support inbox. From Team, Kai PM recommends priorities and Kai Code turns approved requests into a pull request your engineers review. ## Productboard vs Gleap at a glance. Gleap is a support and feedback platform where requests arrive with the customer conversation and, from Team, move into Kai PM priorities and reviewed code, with unlimited seats from $149/month billed annually; Productboard is a product management system priced per maker, from $19 per maker per month billed annually (checked September 25, 2026). - Primary focus: Gleap: Feedback from your product and support inbox, connected to customer follow-up and code work; Productboard: Product management system with feature hierarchies, prioritization frameworks and roadmap views - Pricing unit: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; Productboard: Per maker: Plus $19, Business $59 per month billed annually; 25 contributors in total below Enterprise. USD list prices, checked September 25, 2026 - AI: Gleap: From Team, Kai PM groups demand and scores requests; Kai Code opens a pull request for approved work; Productboard: Spark analyzes feedback, surfaces opportunities and drafts specs on monthly credits - Roadmaps: Gleap: Public roadmap and request portal with votes from Team, changelog included; Productboard: Portfolio roadmaps, feature hierarchies and segment-based prioritization ## Plan the portfolio, or close the loop. Productboard is a product management system: feature hierarchies, prioritization frameworks, roadmap views and Spark, its AI agent for insights and specs. Gleap starts where feedback is created, in your product and your support inbox, and connects each request to the customer follow-up and, from Team, to Kai PM prioritization and a reviewed code change. Keep Productboard for portfolio-level planning; choose Gleap when the loop from conversation to shipped change is the job. ## Per maker, or unlimited seats. USD list prices, monthly equivalent billed annually, checked September 25, 2026. AI usage, credits, add-ons and taxes excluded; features differ. ### Gleap Team Price: $149 / month Billed annually, or $179 month-to-month. Unlimited seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month. - Requests, voting and public roadmap - Support inbox, Kai Support and help center - Native bug reporting and surveys - Changelog and release updates ### Productboard Business Price: $59 / maker / month Billed annually, or $75 monthly. Two makers minimum and 25 contributors in total. Plus is $19 per maker. - Feedback notes, insights and portals - Prioritization frameworks and roadmap views - Spark agent with 500 credits per maker - 25+ integrations and specs to coding tools via MCP ## Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly) for one seat with Kai Support. Team is $149/month billed annually or $179 month-to-month, with unlimited seats and projects and every Kai agent (Pro, at $299/month, adds advanced reports, LLM model choice, the SOC 2 report and priority support). AI usage is billed separately. Productboard bills per maker: Plus is $19 and Business $59 per maker per month billed annually, or $25 and $75 monthly, with a two-maker minimum on Business. Free, Plus and Business include 25 contributors in total; Enterprise starts at five makers with unlimited contributors on a custom quote. USD list prices, checked September 25, 2026. ## Plan the move from Productboard. No native Productboard importer is assumed. ### Decide what Productboard keeps. List the feature hierarchies, prioritization frameworks, segments, roadmap views and portals your organization depends on. Portfolio-level planning can stay in Productboard while feedback and support run in Gleap. ### Export what you still need. Confirm what Productboard lets you export today, then agree with us on what a sample import of notes, features and portal subscribers covers. No native Productboard importer is assumed. ### Pilot one request end to end. Follow a request from the customer conversation through Kai PM prioritization, a reviewed pull request and the release update. Check who decides at each step and how customers hear back. ## Your switching questions, answered. Roadmapping, Spark, pricing, Kai PM and the move. ### Why choose Gleap as a Productboard alternative? Choose Gleap when feedback should come from the product and the support conversation itself and flow through to a reviewed change and a customer follow-up. Team includes the request portal, roadmap, changelog, support inbox and native bug reporting with unlimited seats, plus Kai PM and Kai Code. Productboard fits teams whose main job is portfolio-level roadmapping and prioritization frameworks. ### What does Productboard do well? Productboard is a product management system for centralizing feedback, prioritizing features against objectives and aligning stakeholders on roadmaps. Spark, its AI agent, analyzes feedback with citations, surfaces opportunities, drafts specs and release notes and works with 25+ integrations. Stay with Productboard if structured portfolio planning across many product teams is the core requirement. See productboard.com. ### Does Productboard have AI? Yes. Productboard Spark is included on every plan with a monthly credit allowance, from 50 shared credits on Free to 500 per maker on Business. It analyzes feedback, surfaces opportunities weekly, drafts specs with codebase analysis and can pull a spec into Claude Code, Codex or Cursor through MCP, which Productboard's June 2026 announcement marked as beta. Kai PM works on the request itself: it groups demand and scores requests against your goals. Your team approves the request and repositories before Kai Code starts. See the Spark page. ### How is Productboard priced? Productboard bills per maker. Plus is $19 per maker per month billed annually or $25 monthly; Business is $59 annually or $75 monthly with a two-maker minimum; Free covers one maker; Free, Plus and Business each include 25 contributors in total, not per maker; Enterprise starts at five makers with unlimited contributors on a custom quote. Extra AI credits cost $5 per 50 on monthly plans or $60 per 600 a year on annual plans (checked September 26, 2026). USD list prices, checked September 25, 2026 at Productboard pricing. ### Is Gleap cheaper than Productboard? It depends on how many makers you pay for. Productboard Business is $59 per maker per month billed annually, so two makers cost $118 a month and three cost $177; Gleap Team is $149 a month billed annually with unlimited seats and includes Kai PM and Kai Code. The base subscriptions cross at three makers. Contributors are capped at 25 in total below Enterprise, while Gleap Team includes unlimited seats. The bundles differ: Gleap includes a support inbox, help center and bug reporting, Productboard includes portfolio roadmapping and Spark credits. See Gleap plans. ### Which Gleap plan includes Kai PM and Kai Code? Team, Pro and Enterprise include Kai PM, Kai Resolve and Kai Code, plus the request portal and roadmap with unlimited seats. Starter includes Kai Support, live chat and in-app bug reporting. AI usage is billed separately. Team is $149 per month billed annually; see Gleap plans. ### What does switching from Productboard involve? Plan it as a pilot, not a bulk migration. No native Productboard importer is assumed, so confirm what Productboard exports today and agree with us on what a sample import of notes, features and portal subscribers covers. Install the Gleap widget and inbox, run one request from conversation to release, then decide which planning stays in Productboard. Review the Gleap Trust Center before rollout. ### How was this comparison checked? Gleap publishes this page. Productboard's pricing page was rechecked on 25 September 2026; its homepage, Spark product page and the June 2026 Spark announcement were checked on 15 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience with Gleap, not a migration from Productboard. ### Can Gleap replace Productboard's roadmap and portal? For customer-facing roadmaps and request portals, yes: Gleap Team includes a public roadmap, a request portal with votes and a changelog with subscriber updates. It does not replicate Productboard's feature hierarchies, portfolio views or segment-based prioritization frameworks, so keep those requirements in the evaluation. Explore the public roadmap. ### Does Kai PM replace the product manager? No. Kai PM groups requests, flags duplicates and scores them against goals you set. Your team defines the goals, weighs tradeoffs and approves what goes to the roadmap or to Kai Code. Explore Kai PM. ### How does a request become a pull request in Gleap? From Team, ask Kai PM to start a coding session, then approve the request and repositories. Kai Code builds the change and opens a pull request linked to the request; some models also offer a plan step first. Your engineers review, merge and release. Explore Kai Code. ### How does a feature request become shipped work? Customer feedback supplies the need behind product work. Gleap links a request to Kai PM prioritization, a reviewed pull request and the customer follow-up, with builders deciding at each step. Explore self-driving development and how Gleap closes the loop. --- # Featurebase Alternative: AI Support & Feedback Source: https://www.gleap.ai/alternatives/alternative-to-featurebase Description: A Featurebase alternative with AI support, feedback and roadmaps plus in-app bug evidence and reviewed fixes. Compare per-seat pricing with unlimited seats. ## The Featurebase alternative. Take the issue through to a fix. Keep support and feedback connected to technical investigation. Gleap brings the conversation, available replay and logs, and reviewed code work into one customer workflow. ## Featurebase vs Gleap at a glance. Gleap is a support and feedback platform with in-app bug reports and, from Team, reviewed code work, with unlimited seats from $149/month billed annually; Featurebase is a support and feedback suite priced per seat, from $29 per seat per month billed annually (checked September 25, 2026). - Primary focus: Gleap: Support, feedback and technical bug reports, connected to code work from Team; Featurebase: Support, feedback, help center, surveys and changelogs in one tool priced per seat - Pricing unit: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; Featurebase: Per seat: Growth $29, Professional $59, Enterprise $99 per month billed annually; a Free plan with one seat. USD list prices, checked September 25, 2026 - AI for customers: Gleap: Kai Support on every plan, answering from your knowledge sources; from Team, it calls the API and MCP tools your team adds; Featurebase: Fibi AI Agent at $0.49 per resolution on Team and Pro - Bug reports: Gleap: Screenshots and console and network logs on supported SDKs on every plan; replay from Team; Featurebase: Feedback widget with a screenshot tool - Prioritization: Gleap: From Team, Kai PM finds duplicates and scores requests; Featurebase: AI grouping, duplicate suggestions and revenue-based prioritization ## Look closely at the handoff. Both platforms combine AI support, feedback, a help center and product updates. Evaluate Gleap when investigating technical issues and preparing reviewed fixes are part of the support workflow you need. ## Compare the team and the work. Ten full seats. USD list prices, monthly equivalent billed annually; Gleap checked September 30, 2026, Featurebase September 25, 2026. Features differ; AI usage, add-ons and taxes excluded. ### Gleap Team Price: $149 / month Billed annually, or $179 month-to-month. Unlimited seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month. - Support, feedback and knowledge base - Native technical bug reports - Kai Resolve, Kai Code and Kai PM - AI usage billed separately ### Featurebase Growth Price: $290 / month 10 seats at $29 per seat. Free and higher tiers cover other needs. - Shared inbox and feedback tools - Fibi AI Agent and AI Copilot - API, MCP, webhooks and integrations - Fibi costs $0.49 per resolution ## Compare a complete support case. An inbox and roadmap checklist only tells part of the story. ### Test a technical issue. Use the same reported bug on your supported platforms. Inspect screenshots, replay, logs and the evidence available for the engineering handoff. ### Measure representative usage. Compare seats, features, channels and AI workload. A Fibi resolution and model-token usage measure different things, so use real cases to estimate cost. ### Map the migration. Confirm how conversations, requests, votes, subscribers and attachments will be handled. Review channel connections and integration ownership before changing your live setup. ## Your switching questions, answered. Shared capabilities, technical evidence, AI usage and migration. ### Is Featurebase just a feedback board? No. Featurebase is a support-and-feedback platform with a shared inbox, Fibi AI, help center, surveys, feedback, roadmaps, and changelogs. Its product overview describes that scope. Gleap's case should be evaluated on its customer-support and technical follow-up workflow, not on features Featurebase already has. ### When is Featurebase the better fit? Featurebase fits teams that want support, feedback, a help center, surveys and changelogs in one tool priced per seat, with a free plan and Fibi AI at $0.49 per resolution. Gleap fits teams that want technical bug reports with logs and replay and, from Team, investigation and reviewed code work connected to the ticket. Test both on the same technical issue before choosing. ### Does Featurebase have a free plan? Yes. Featurebase offers a free plan with one seat. Paid Growth is $29 per seat per month billed annually, Professional $59 and Enterprise $99, and Fibi on paid plans costs $0.49 per resolution (USD list prices, checked September 25, 2026). Featurebase's pricing explanation lists $37, $75 and $129 per seat on monthly billing (rechecked September 26, 2026); see Featurebase's pricing explanation for included allowances and add-ons. ### Can Featurebase group duplicates and prioritize customer revenue? Yes. Featurebase documents AI grouping, duplicate suggestions and merging, and revenue-based prioritization. Do not reduce its planning workflow to vote counts. With either product, your team needs to review the context and decide what to build. ### Can both products collect visual bug reports? Both offer ways to capture visual feedback. Featurebase documents a feedback widget with a screenshot tool. Gleap's in-app bug reporting can attach technical context such as logs and replay on supported SDKs and plans. A screenshot tool alone does not establish replay or network-capture parity; test the platforms and configuration you use. ### What does Gleap add for engineering follow-up? From Team, Kai Resolve can investigate using authorized code, tools, and customer context. Kai Code can prepare approved changes and pull requests for review. Your team controls release decisions. Test the full path from your own technical issue to the fix your customer receives. ### Which Gleap plan covers this workflow? Team brings unlimited seats, the broader support and feedback toolset, Kai Resolve and Kai Code; Starter covers live chat, Kai Support and bug reports for one seat. AI usage is billed separately from the subscription, and Kai PM is available from Team. See Gleap plans and prepaid AI usage for current amounts, limits, and availability. ### How should we compare the two platforms in a trial? Use an actual customer question, a technical issue, and a product request. Check the answer, available context, teammate handoff, roadmap status, and customer reply. Measure the AI workload and team access you would need. Before switching, confirm how conversations, feedback history, subscribers, and channel connections will be handled. ### What sources were used? Gleap publishes this comparison. Featurebase's pricing page was rechecked on 25 September 2026; its billing documentation was rechecked on 26 September 2026 and its feedback collection pages were checked on 15 September 2026. Other feature references were reviewed on 6 September. Current pricing takes precedence over older plan names in help articles. Gleap claims follow product evidence and current plans. ### Is Featurebase Growth cheaper for a small team? It can be. Growth starts at $29 per full seat per month with annual billing, while Gleap Team is a platform subscription with unlimited seats. The ten-seat example here compares Featurebase Growth with Gleap Team, which includes specialist agents. The bundles and AI costs differ. ### Does every Featurebase collaborator need a full paid seat? No. Featurebase Professional includes 20 Lite seats and Enterprise includes 50 for limited access. The example above assumes ten full seats on Growth, so compare the access your colleagues actually need. ### Can we use Gleap feedback without specialist agents? Yes. Team includes requests, voting, the public roadmap and changelog. Kai PM, Kai Resolve and Kai Code are also from Team, with AI usage separate. See product feedback. ### How does a technical support issue become a reviewed fix? Technical support supplies the evidence and customer need. Gleap connects investigation to implementation and customer follow-up, with engineers reviewing the work before release. Explore self-driving development. --- # FeedBear Alternative: Feedback, Roadmap & Support Source: https://www.gleap.ai/alternatives/alternative-to-feedbear Description: A FeedBear alternative that connects feedback boards, the roadmap and changelog to support conversations, Kai PM priorities and reviewed code work. ## The FeedBear alternative. Connect feedback to the work. Collect requests, votes and comments on a public portal and inside your app. Gleap keeps each request attached to the customer conversation, to Kai PM prioritization from Team and to the engineering work your team reviews. ## FeedBear vs Gleap at a glance. Gleap connects feature requests, a roadmap and a changelog to support conversations and, from Team, Kai PM priorities, from $149/month billed annually with unlimited seats; FeedBear is a focused feedback board priced flat by team members, from $15 to $249 a month billed annually (checked September 25, 2026). - Primary focus: Gleap: Feedback, roadmap and changelog connected to support, bug reports and code work; FeedBear: Focused feedback board with a roadmap, a changelog and a website widget - Pricing unit: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; FeedBear: Flat by team members: Lite $15, Startup $40, Business $82, Enterprise $249 per month billed annually; unlimited end users. USD list prices, checked September 25, 2026 - AI: Gleap: From Team, Kai PM triages requests, flags duplicates and scores them against your goals; FeedBear: AI comment replies and changelog drafts - Connected work: Gleap: Support inbox, bug reports and surveys in the same workspace; FeedBear: Intercom, Slack, Trello, Jira and Zapier integrations from Startup ## Simple board or connected work. FeedBear keeps feedback simple: a board, a roadmap and a changelog at a low flat price. Keep it when a lightweight board is the whole job; choose Gleap when requests should arrive with the support conversation and move into prioritization and engineering work. ## Different scope. Different entry price. ### Gleap Team Price: $149 / month Billed annually, or $179 month-to-month. Unlimited seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month. - Requests, voting and public roadmap - Changelog and release updates - Customer support and knowledge base - Native bug reporting and surveys ### FeedBear Startup Price: $40 / month 3 team members and unlimited boards. Lite starts at $15 with 1 member and 1 board. - Feedback boards, roadmap and changelog - Custom domain and website widget - Intercom, Slack, Trello, Jira and Zapier - AI comment replies and changelog drafts ## Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly); Team is $149/month billed annually, or $179 month-to-month, with unlimited seats and projects and every Kai agent (Pro, at $299/month, adds advanced reports, LLM model choice, the SOC 2 report and priority support); AI usage is separate. FeedBear prices flat plans by team members, from $15 to $249 per month billed annually, with unlimited end users on each plan. ## Plan the board move. No native FeedBear importer is assumed. ### Export from FeedBear. FeedBear can export ideas, votes, comments and users. Review the export with us and agree on what a sample import covers before retiring the old board. ### Assign integration ownership. Decide which system owns each Jira status, Slack notification and Zapier flow. Move one connection at a time and confirm the direction of each sync. ### Pilot one request end to end. Follow a request from the customer conversation through Kai PM prioritization to a release update. Check who decides the work and how customers hear back. ## Your switching questions, answered. Feedback boards, pricing, Kai PM and the move. ### Why choose Gleap as a FeedBear alternative? Choose Gleap when requests should stay connected to the customer conversation, Kai PM prioritization and the engineering work your team reviews. Team includes the request portal, roadmap, changelog, support inbox, native bug reporting and Kai PM with unlimited seats. FeedBear fits teams that want a standalone board at a low flat price. ### What does FeedBear do well? FeedBear is a focused feedback board with a roadmap, a changelog, a website widget and a quick setup. Plans start at $15 per month billed annually with unlimited end users, and Startup adds Intercom, Slack, Trello, Jira and Zapier integrations. Stay with FeedBear if a standalone board covers what your team needs. ### How is FeedBear priced? FeedBear publishes four flat plans priced by team members: Lite $15, Startup $40, Business $82 and Enterprise $249 per month billed annually, or $19, $49, $99 and $299 month-to-month. Each plan includes unlimited ideas and end users, and the 14-day trial needs no credit card. USD list prices, checked September 25, 2026 at FeedBear pricing. ### Is Gleap cheaper than FeedBear? No, not for a feedback board. FeedBear Startup is $40 per month billed annually, while Gleap Team, the plan with requests and the roadmap, is $149 per month billed annually. Gleap includes unlimited seats, a support inbox, help center, native bug reporting and surveys, with AI usage prepaid separately; FeedBear covers a feedback board, roadmap and changelog. Compare the workflow you need, not only the subscription. See Gleap plans. ### Which Gleap plan includes Kai PM? Team, Pro and Enterprise include Kai PM, Kai Resolve and Kai Code, along with the request portal and roadmap. Starter includes Kai Support and live chat, and AI usage is billed separately on every plan. Team is $149 per month billed annually; see Gleap plans. ### Does FeedBear have AI features? Yes. FeedBear's plans list AI-generated comments and replies and AI-generated changelog posts, and its features page describes drafting with GPT-4 in the changelog editor. Kai PM covers different work: it triages requests, flags duplicates and scores them against your goals, while your team decides the roadmap. ### What does switching from FeedBear involve? Plan an export, a sample import and a pilot. FeedBear lets you export ideas, votes, comments and users; no native FeedBear importer is assumed, so review the export with us and agree on what a sample import covers. Update the portal link, widget and integrations once one request has run end to end in Gleap, and review the Gleap Trust Center for security documentation. ### How was this comparison checked? Gleap publishes this comparison. FeedBear's pricing page was rechecked on 25 September 2026; its features, integrations, roadmap and changelog pages were checked on 15 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience with Gleap, not a migration from FeedBear. ### Can we keep a public roadmap and changelog in Gleap? Yes. Gleap Team includes a request portal, a public roadmap and a changelog with subscriber updates. Your team chooses which statuses are public and which releases to announce. Explore the public roadmap and release updates. ### Can customers give feedback inside our app? Yes. The Gleap widget lets customers submit requests, vote and report bugs from inside your web, iOS, Android, React Native or Flutter app. Bug reports can include screenshots, replay and logs depending on the SDK and configuration. See in-app bug reporting. ### Does Kai PM replace the product manager? No. Kai PM assists with triage, duplicate detection and scoring. Your team defines the goals, weighs tradeoffs and decides what belongs on the roadmap. Explore Kai PM. ### How does a feature request become shipped work? Customer feedback supplies the need behind product work. Gleap links a planned request to a coding session, a reviewed pull request and the customer follow-up, while builders decide what ships. Explore self-driving development and Kai Code. --- # Beamer Alternative: Changelog, Feedback & Support Source: https://www.gleap.ai/alternatives/alternative-to-beamer Description: A Beamer alternative for software teams: changelog, feature requests, roadmap and NPS in one support workspace, without separate Feedback and NPS add-ons. ## The Beamer alternative. Updates connected to the work. Publish release notes, collect requests and run NPS surveys in the workspace where customers ask questions. Gleap keeps each update tied to the request, the conversation and the work behind it. ## Beamer vs Gleap at a glance. Gleap puts release notes, feature requests, a roadmap and NPS surveys next to customer support, from $149/month billed annually with unlimited seats; Beamer is a changelog priced by monthly active users, from $49/month billed annually, with Feedback and NPS as $99/month add-ons (checked September 25, 2026). - Primary focus: Gleap: Release notes, requests and surveys connected to support, bug reports and code work; Beamer: Changelog and product communication, with Feedback and NPS as add-ons - Pricing unit: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; Beamer: By monthly active users: Free for 1,000, then Starter $49, Pro $99 and Scale $249 per month billed annually. USD list prices, checked September 25, 2026 - Feedback and NPS: Gleap: Requests, voting, public roadmap and NPS surveys from Team; Beamer: Feedback and NPS add-ons at $99 per month each - Push notifications: Gleap: Push to iOS and Android apps through Firebase Cloud Messaging, from Team; Beamer: Browser push to visitors who opt in ## Choose where updates belong. Beamer is a focused changelog and product communication tool, with Feedback and NPS as add-ons and Userflow onboarding beside it. Keep Beamer when announcements are the whole job; choose Gleap when the same customers also need answers, bug reports and a roadmap. ## Different units. Different scope. USD list prices, monthly equivalent billed annually, checked September 25, 2026. AI usage, MAU bundles, add-ons and taxes excluded; features differ. ### Gleap Team Price: $149 / month Billed annually, or $179 month-to-month. Unlimited seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month. - Changelog, news and in-app banners - Requests, voting and public roadmap - Kai Support, shared inbox and help center - NPS and in-app surveys ### Beamer Pro Price: $99 / month 10,000 monthly active users and unlimited teammates. $119 on monthly billing. - In-app and standalone changelog - Boosted announcements and inbox - Feedback add-on at $99 / month - NPS add-on at $99 / month ## Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly); Team is $149/month billed annually with unlimited seats and projects and every Kai agent (Pro, at $299/month, adds advanced reports, LLM model choice, the SOC 2 report and priority support); AI usage is separate. Beamer prices its changelog by monthly active users, from a free plan to Scale at $249/month, with Feedback and NPS as $99/month add-ons and Userflow onboarding priced separately. ## Evaluate on a real release. Keep your feed live while you test. ### Map posts and subscribers. List changelog posts, segments, subscribers and the embedded widget. No native Beamer importer is assumed, so export what you need to keep and confirm the transfer path before retiring the feed. ### Compare the billing units. Beamer counts monthly active users and sells Feedback and NPS as add-ons. Gleap bills a subscription with plan limits and separate AI usage. Price one month of your real traffic, requests and surveys. ### Pilot one update end to end. Publish one release note, answer the questions it raises and follow one request from vote to release. Check who decides and how customers hear back. ## Your switching questions, answered. Changelog, feedback, NPS, push, pricing and migration. ### Why choose Gleap as a Beamer alternative? Choose Gleap when release notes, feature requests and NPS should live in the same workspace as customer conversations and the engineering work behind each update. Team includes the changelog, roadmap, surveys, Kai Support and a shared inbox with unlimited seats, plus Kai Resolve, Kai Code and Kai PM. Beamer fits teams that want a focused product communication tool beside their existing help desk. ### What does Beamer do well? Beamer is a mature changelog with in-app and standalone feeds, boosted announcements such as pop-ups and top bars, segmentation, browser push, an AI content generator for posts and a free plan for up to 1,000 monthly active users. Feedback and NPS are add-ons, and Userflow onboarding sits beside it since Beamer and Userflow united as one team. Keep Beamer if that scope covers your needs and support lives elsewhere. ### Is Gleap cheaper than Beamer? Not on the base changelog plan. Beamer Team is $99 per month billed annually against $149 for Gleap Team. Add the Feedback add-on at $99 per month and Beamer Team totals $198 per month, or $2,376 a year, which is $588 more than Gleap Team at $1,788; the calculation is ($198 − $149) × 12. This compares base subscriptions at USD list prices, not identical features. MAU bundles, NPS, AI usage, taxes and discounts are excluded. USD list prices, checked September 25, 2026; see Beamer pricing and Gleap plans. ### How is Beamer priced today? Beamer prices its changelog by monthly active users: Free for 1,000 MAUs with one teammate, then Starter at $49, Pro at $99 and Scale at $249 per month billed annually, or $59, $119 and $299 on monthly billing. Extra MAUs cost $50 per month per 5,000. Feedback and NPS are $99 per month add-ons, and User Onboarding is priced separately by Userflow. USD list prices, checked September 25, 2026 at getbeamer.com/pricing. ### Which Gleap plan includes the specialist agents? Team, Pro and Enterprise include Kai Resolve, Kai Code and Kai PM, along with the roadmap and surveys. Starter covers live chat and Kai Support for one seat. AI usage is billed separately on every plan, so estimate it from representative conversations rather than assuming it is included. ### What does switching from Beamer involve? Plan to export your changelog posts, ideas, votes, subscribers and NPS history, then rebuild segments, the embedded widget and notification settings in Gleap. No native Beamer importer is assumed, so import a sample first and review the Trust Center for security requirements before changing your live feed. Run both tools in parallel during the trial. ### How was this comparison checked? Gleap publishes this comparison. Beamer's pricing page was rechecked on 25 September 2026; its changelog, feedback, NPS and push notification pages were checked on 15 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience with Gleap, not a measured comparison with or migration from Beamer. ### Does Gleap send push notifications like Beamer? Partly. Gleap sends push notifications to iOS and Android apps through Firebase Cloud Messaging, for campaigns, news items and support replies. Beamer's push reaches browser visitors who opt in, including people who are not logged in. If web push is central, evaluate it separately. See push notifications; Gleap SDKs cover web, iOS, Android, React Native and Flutter. ### Can Gleap run NPS surveys? Yes. Gleap includes NPS, smiley ratings, numeric scales, choices and open text, shown in the widget, on a hosted link or in an email, and triggered by event, page and audience. Identified responses stay tied to the contact, so a detractor's comment can become a ticket or a request. Explore in-app surveys and NPS. ### What is changelog software? Changelog software publishes release notes where customers see them: an in-app feed, a public page and email to subscribers. Gleap adds drafts that start from merged pull requests and released requests, so the note describes the work that shipped. Explore release notes and changelog software. ### How does Kai PM help with product feedback? Kai PM triages incoming feedback, finds duplicates and scores requests by demand, revenue, strategic fit and effort. Your team defines the weights, decides what belongs on the roadmap and controls what is published. It is available from Team. Explore Kai PM. ### How does a feature request become shipped work? A release note is the last step of a loop that starts with a customer request or report. Gleap connects that need to investigation, planning, reviewed implementation and the update customers receive, with your team deciding at each step. Explore self-driving development. --- # AnnounceKit Alternative: Release Notes & Feedback Source: https://www.gleap.ai/alternatives/alternative-to-announcekit Description: An AnnounceKit alternative with release notes, feature requests and a roadmap in your support workspace. Compare per-project pricing with unlimited projects. ## The AnnounceKit alternative. Ship the request. Announce the release. Customers vote on requests and read release notes in the same widget where they get support, with unlimited projects instead of per-project licenses. From Team, Kai PM shapes demand into priorities and Kai Code prepares the pull request; your team publishes the update. ## AnnounceKit vs Gleap at a glance. Gleap connects release notes, feature requests and a roadmap to customer support, with unlimited projects and seats from $149/month billed annually; AnnounceKit sells each tool per project, such as Changelog at $59 and Feature Requests & Roadmap at $49 a month on monthly billing (checked September 25, 2026). - Primary focus: Gleap: Feedback, roadmap and changelog connected to support, bug reports and code work; AnnounceKit: Product communication platform sold per product and project - Pricing unit: Gleap: Starter $35/month on monthly billing or $29 billed annually; Team $179/month on monthly billing or $149 billed annually with unlimited seats, projects and every Kai agent; Pro $359/month ($299 annually) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; AnnounceKit: Per product per project on monthly billing: Changelog $59, Feature Requests & Roadmap $49, each with 3 team members. USD list prices, checked September 25, 2026 - Release notes: Gleap: Email, in-app pop-up, the widget's News tab and a changelog on your domain, from Team; AnnounceKit: Changelog page, 10+ widget modes, Slack and RSS; email updates are a $49/month add-on - Feature requests: Gleap: Requests and votes in the widget or on the portal; from Team, Kai PM finds duplicates and scores demand; AnnounceKit: Feature request boards, voting and roadmap - Mobile apps: Gleap: Gleap SDK for web, iOS, Android, React Native and Flutter; AnnounceKit: iOS, Android and Flutter SDKs ## The announcement is the last step. AnnounceKit sells each product separately for each project: Changelog, Feature Requests & Roadmap, Knowledge Base, NPS, In-app Notifications and Product Tours. Gleap Team covers unlimited projects and seats and adds the support inbox, in-app bug reports and every Kai agent. AnnounceKit still fits teams that want a dedicated product communication tool next to the helpdesk they already run. ## One project, or all of them. USD list prices on monthly billing, checked September 25, 2026. AI usage, taxes and other add-ons excluded; features differ. ### Gleap Team Price: $179 / month Billed monthly, or $149/month billed annually. Unlimited seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month. - Release notes by email, in-app pop-up and News tab - Feature requests, votes and public roadmap - Kai Support and shared inbox - Web and mobile SDKs with bug reports ### AnnounceKit Changelog + Requests Price: $108 / project / month Changelog $59 and Feature Requests & Roadmap $49 on monthly billing. 3 team members per product; annual billing saves about 20%. - Changelog page, widgets and AI post editor - Feature request boards, voting and roadmap - Email updates are a $49/month add-on - Unlimited team members are a $39/month add-on ## Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly); Team is $149/month billed annually or $179 month-to-month with unlimited seats and projects and every Kai agent; Pro at $299/month adds advanced reports, LLM model choice, the SOC 2 report and priority support, with AI usage billed separately. AnnounceKit prices each product per project on monthly billing: Changelog $59 ($49 billed annually) and Feature Requests & Roadmap $49, each with 3 team members, plus add-ons such as email updates ($49) and unlimited team members ($39). One project with changelog and requests costs $108 a month, less than Gleap Team; with email and unlimited members it is $196, and every further project needs its own license. Enterprise starts at $799/month billed annually. USD list prices, checked September 25, 2026. ## Pilot one release end to end. Keep AnnounceKit running while you evaluate. ### Compare the publishing surface. AnnounceKit sends one post to a changelog page on your domain, 10+ widget modes, email, Slack and RSS. Gleap publishes to the widget's News tab, an in-app pop-up, email subscribers and a portal on your domain; test the channels your users actually read. ### Compare the feedback loop. AnnounceKit connects votes, roadmap stages and Jira and notifies voters when a feature ships. Gleap links the request to the support conversation, Kai PM priorities and the Kai Code pull request from Team; check who decides at each step. ### Plan the transition. No native AnnounceKit importer is assumed. Export the posts and requests you still need, keep the old changelog URL reachable and run Gleap on one project before switching the widget in production. ## Your switching questions, answered. Publishing, feedback, pricing and migration. ### Why choose Gleap as an AnnounceKit alternative? Choose Gleap when the release note should stay connected to the request, the support conversation and the fix. Customers vote and read updates in the same widget where Kai Support answers questions, and from Team Kai PM shapes requests into priorities while Kai Code prepares the pull request for approved work. AnnounceKit fits teams that want a dedicated product communication tool beside the helpdesk they already use. ### What does AnnounceKit do well? AnnounceKit is a focused product communication platform. One post reaches a changelog page on your domain, 10+ in-app widget modes, email, Slack and RSS. Since its current pricing, each product is sold separately per project: Changelog, Feature Requests & Roadmap, Knowledge Base, NPS, In-app Notifications and Product Tours, with add-ons for email, segmentation, SSO and more. It offers AI help in the post editor, an MCP server with every product, native iOS, Android and Flutter SDKs and integrations with Slack, Jira, Intercom, Segment and Zapier. See announcekit.app. ### Is Gleap cheaper than AnnounceKit? It depends on the products, projects and team size you need. On monthly billing, AnnounceKit charges $59 for Changelog and $49 for Feature Requests & Roadmap per project, each with 3 team members; email updates add $49 and unlimited team members $39 a month. One project with all four costs $196 a month, and each further project needs its own license. Annual billing saves about 20%, for example Changelog drops from $59 to $49. Gleap Starter is $29/month billed annually ($35 monthly); Team is $179 a month on monthly billing or $149 billed annually, with unlimited projects, seats and every Kai agent. Features, AI usage and taxes differ. USD list prices, checked September 25, 2026; see AnnounceKit pricing and Gleap plans. ### Does AnnounceKit charge per seat or per project? Per project and per product, not per seat. AnnounceKit's pricing page states that a license covers one project, every product includes 3 team members and the Unlimited Team & RBAC add-on ($39/month flat) adds unlimited members; every workspace includes 10,000 monthly active users. Gleap Team includes unlimited seats and projects; plan usage limits still apply and AI usage is billed separately. ### Which Gleap plan includes the specialist agents? Team, Pro and Enterprise include Kai PM, Kai Code and Kai Resolve, plus feature requests and the roadmap, with unlimited seats and projects. Starter includes Kai Support, live chat and in-app bug reports for one seat. AI usage is billed separately on every plan. ### What does switching from AnnounceKit involve? Plan it as a pilot, not a bulk import. No native AnnounceKit importer is assumed, so export the posts, requests and subscriber lists you still need and keep the old changelog URL reachable. Install the Gleap SDK on one project, publish a release note to the News tab, email and pop-up, collect a few requests, then switch the widget when the team is ready. Review the Gleap Trust Center before rollout. ### How was this comparison checked? Gleap publishes this page. AnnounceKit's pricing page was rechecked on 25 September 2026, after AnnounceKit moved to per-product pricing. Its homepage, features page, changelog and feature request use-case pages, integrations page and MCP page were checked on 15 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience with Gleap, not a measured comparison with AnnounceKit. ### Does AnnounceKit have AI and an MCP server? Yes. AnnounceKit's AI post generator drafts two alternatives from a description, and its MCP server lets Claude, ChatGPT, Cursor and other agents create, publish and schedule posts, read feedback and update the roadmap. AnnounceKit's pricing page lists the MCP server with every product. Gleap brings Kai Support into support and, from Team, Kai PM and Kai Code into the request itself. ### Can Gleap publish release notes in-app and by email? Yes. A release note in Gleap goes to email subscribers, appears as an in-app pop-up and stays in the widget's News tab, with a changelog on your own domain. Merged pull requests and released requests can become suggested drafts. Explore release notes. ### Can customers vote on feature requests in Gleap? Yes. Customers submit and upvote requests inside the widget or on the public portal and subscribe to updates; when your team posts an update on a released request, everyone who voted gets it by email. Your team sets the roadmap stages. Explore the public roadmap. ### How does Kai PM shape feedback into priorities? Kai PM groups related requests, finds duplicates and scores customer demand. Your team decides what goes on the roadmap and approves the request and repositories before Kai PM starts a Kai Code session. Explore Kai PM. ### How does a feature request become shipped work? A customer's request supplies the need. Gleap connects it to a priority decision, a pull request your engineers review and the release note that tells the customer it shipped. Explore self-driving development. --- # LaunchNotes Alternative: Release Notes & Feedback Source: https://www.gleap.ai/alternatives/alternative-to-launchnotes Description: A LaunchNotes alternative that ties release notes and the roadmap to feature requests and the support conversations behind them, with unlimited seats. ## The LaunchNotes alternative. Connect the release to the request. Gleap keeps feature requests, the roadmap, the changelog and the customer conversation in one workspace. Subscribers hear when their request ships, and your team decides what to announce. ## LaunchNotes vs Gleap at a glance. Gleap connects the changelog and roadmap to feature requests, support conversations and engineering work, with unlimited seats from $149/month billed annually; LaunchNotes is a dedicated release communication platform, from $249/month billed annually on Growth with 2 users and 1 page (checked September 25, 2026). - Primary focus: Gleap: Changelog and roadmap connected to requests, support and engineering work; LaunchNotes: Release communication with Jira drafts, segmented announcements and private pages - Pricing unit: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; LaunchNotes: Growth $249 per month billed annually with 2 users and 1 page; Premium quoted. USD list prices, checked September 25, 2026 - Drafting: Gleap: Suggested entries from merged pull requests and released requests; your team edits and publishes; LaunchNotes: Smart Draft writes from Jira, Confluence, Loom or pasted text - Channels: Gleap: Email, in-app pop-ups, the widget's News tab and mobile push, from Team; LaunchNotes: Email, Slack, Microsoft Teams, RSS and an in-app widget - Seats and access: Gleap: Unlimited seats and projects from Team; Starter has 1 seat; LaunchNotes: 2 users on Growth with SSO and JWT-gated pages; SAML on Premium ## Choose where announcements belong. LaunchNotes is built for release communication: drafts from Jira, segmented announcements, private pages and internal change coordination. Keep it when announcements run as their own program; choose Gleap when each release should reach the customers who asked for it. ## Different scope. Different entry price. ### Gleap Team Price: $149 / month Billed annually, or $179 month-to-month. Unlimited seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month. - Changelog, roadmap and feature requests - Customer support inbox and Kai Support - In-app news, pop-ups and bug reports - AI usage billed separately ### LaunchNotes Growth Price: $249 / month 2 users and 1 LaunchNotes page. Premium is custom priced. - Release notes, roadmap and feedback - Smart Draft AI and MCP server - SSO, JWT and 5,000 emails a month - Jira, Slack and Intercom integrations ## Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly); Team is $149/month billed annually or $179 month-to-month, with unlimited seats, projects and every Kai agent; Pro is $299/month ($359 monthly) and adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage is separate. LaunchNotes Growth is $249/month billed annually with two users and one page; Premium is quoted. Count the users and pages you need before comparing totals. ## Pilot one release end to end. Keep the LaunchNotes workflows you rely on while you evaluate. ### Map the announcement workflow. List drafting sources, review roles, audience segments, private pages and the channels each release reaches. Confirm which you need on day one and what the Gleap plan you choose covers. ### Decide the Jira direction. LaunchNotes drafts announcements and roadmap items from Jira tickets. Gleap sends customer tickets to Jira and links them to requests. Agree which system owns status and the customer update. ### Plan the subscriber move. No native LaunchNotes importer is assumed. Export announcements, subscribers, roadmap items and feedback, review a sample with us, and pilot one release before redirecting the public page. ## Your switching questions, answered. Release communication, pricing, Jira and what a move involves. ### Why choose Gleap as a LaunchNotes alternative? Choose Gleap when release notes and the roadmap should connect to feature requests, support conversations and the engineering work behind each change. Team includes the changelog, roadmap, requests, shared inbox and Kai Support with unlimited seats, plus Kai Resolve, Kai Code and Kai PM. LaunchNotes fits teams that want a dedicated release communication platform with Jira-connected drafting and internal change coordination. See Gleap release notes. ### What does LaunchNotes do well? LaunchNotes specializes in release communication. Smart Draft writes announcements from Jira tickets, Confluence pages, Loom videos or a pasted PRD; roadmap items can be created from Jira issues; updates reach subscribers by email, Slack, Microsoft Teams, RSS and an in-app widget. It also gates pages with SSO or JWT, segments audiences, runs internal announcements with review roles and offers an MCP server. Keep it in the evaluation when those are your main requirements; see its release notes and roadmap pages. ### Is Gleap cheaper than LaunchNotes? On annual base subscriptions, Gleap Team is $1,200 a year less than LaunchNotes Growth: ($249 − $149) × 12. This compares platform subscriptions, not matching bundles. Growth includes two users, SSO and JWT; Gleap Team includes unlimited seats. AI usage, add-ons, taxes and Premium pricing are excluded. USD list prices, checked September 25, 2026; see LaunchNotes pricing and Gleap plans. ### How is LaunchNotes priced today? LaunchNotes Growth is $249 per month billed annually with two users, one LaunchNotes page, one custom domain and 5,000 emails a month. Premium is custom priced and adds multiple pages, advanced segmentation, SAML, white-labeling, audit logs and backlog migration. A 14-day trial follows a demo with its team. The Growth price and plan details were rechecked on September 26, 2026, on LaunchNotes pricing. ### Which Gleap plan includes the specialist agents? Team, Pro and Enterprise include Kai Resolve, Kai Code and Kai PM, plus the roadmap and requests, with unlimited seats and projects. Starter covers live chat and Kai Support for one seat. Team is $149/month billed annually or $179 month-to-month, and AI usage is billed separately. See Gleap pricing. ### What does switching from LaunchNotes involve? Plan an export, a sample review and a pilot; no native LaunchNotes importer is assumed. Export announcements, subscribers, roadmap items and feedback, rebuild the changelog and roadmap on your Gleap portal domain, connect the widget and email template, then publish one release to a sample of subscribers before redirecting the public page. Confirm SSO, private-page and segmentation requirements against the plan you choose, and review the Gleap Trust Center for security documentation. ### How was this comparison checked? Gleap publishes this comparison. LaunchNotes' pricing page was rechecked on 25 September 2026; its release notes, roadmap, feedback, MCP and integrations pages were checked on 15 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience, not a controlled comparison with LaunchNotes. ### Can Gleap notify customers when a request ships? Yes. An update posted in a released feature request is emailed to everyone who voted, and a published changelog can email its subscribers. Request subscribers and changelog subscribers are separate audiences, so choose the update that fits the work you shipped. See the public roadmap. ### Does Gleap draft release notes with AI? Yes. Suggest changelogs scans merged pull requests in connected repositories and feature requests released since your last changelog, then proposes entries with sources and a confidence level. Your team edits the draft and publishes it; a merged pull request is a source for a draft, not a publish trigger. LaunchNotes Smart Draft writes from Jira, Confluence, Loom or pasted text. Compare the sources each tool drafts from and who reviews before publishing. ### Does Gleap connect to Jira? Yes. Gleap sends tickets to Jira and keeps the customer conversation attached, and tickets can be linked to feature requests. LaunchNotes drafts announcements and creates roadmap items from Jira tickets, which is a different direction. Decide which system owns work status and the customer update before you move. ### Can we announce releases in mobile apps? Yes. Gleap has web, iOS, Android, React Native and Flutter SDKs. A changelog or news item can appear as an in-app pop-up with audience and page rules, and the mobile SDKs can add a push notification. Verify the widget and pop-up behavior on each platform you ship. ### How does a feature request become shipped work? Release communication is the final step of closing the loop. A customer request becomes a priority decision, reviewed code and a shipped change, and the people who asked hear about it. Gleap connects those steps with your team deciding what ships. Explore self-driving development and how the loop closes. --- # Drift Alternative: AI Support for Software Teams Source: https://www.gleap.ai/alternatives/alternative-to-drift Description: Salesloft is sunsetting Drift. A Drift alternative for support chat: website and in-app chat, AI answers, bug reports and feedback for software teams. ## A Drift alternative for AI customer support and feedback. Support chat connected to the fix. With Drift winding down, move support chat to Gleap: Kai Support answers website and in-app questions from your knowledge base and hands over to your team. Bug reports with replay and logs land in the same inbox, and requests move to a roadmap your team controls. ## Drift vs Gleap at a glance. Gleap is AI-native support chat for software teams, connected to bug reports and product feedback, from $149/month billed annually with unlimited seats; Drift is sales chat that Salesloft is winding down after announcing a gradual sunset in March 2026, with existing customers referred to 1mind (checked September 26, 2026). Evaluate lead qualification and seller routing separately. - Best for: Gleap: Software teams that want support, bug reports and product feedback in one workspace; Drift, now part of Salesloft: B2B sales and revenue teams turning website visitors into pipeline - Current availability: Gleap: Published plans: Starter from $29/month, and a 7-day free trial on every plan; Drift, now part of Salesloft: Gradual sunset announced March 2026; existing customers referred to 1mind - Price: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; Drift, now part of Salesloft: No public prices; Salesloft's pricing URL leads to a demo booking. Checked September 26, 2026 - Seats: Gleap: Unlimited seats and projects from Team; Starter has 1 seat; Drift, now part of Salesloft: No public seat pricing; the product terms price Drift by volume, such as monthly site visits for Drift Engage - AI agent: Gleap: Kai Support answers customers on every plan; Kai Resolve, Kai Code and Kai PM from Team; Drift, now part of Salesloft: 1mind AI chat agents, named as Drift's successor, feeding Salesloft - Website chat: Gleap: Widget chat with Kai Support answers and teammate handoff; Drift, now part of Salesloft: Visitor engagement, lead qualification and seller routing - Bug reporting: Gleap: In-app bug reports with a marked screenshot and console and network logs on every plan; replay from Team; Drift, now part of Salesloft: No bug-report capture listed; outside the sales-chat scope - Feedback and roadmap: Gleap: Feature requests with votes, a public roadmap, a changelog and Kai PM from Team; Drift, now part of Salesloft: No voting board or roadmap listed; buyer signals feed Salesloft seller workflows - Moving over: Gleap: Import contacts and tickets by CSV, then run both tools side by side during a pilot; Drift, now part of Salesloft: Contacts and chat data export as CSV; transcripts through the conversations API - Best evaluation case: Gleap: A software user's question that becomes a bug report or feature request; Drift, now part of Salesloft: A website visitor who should be qualified and routed to a seller ## Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly); Team is $149/month billed annually or $179 month-to-month, with unlimited seats, projects and every Kai agent; Pro is $299/month ($359 monthly) and adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage is separate. Salesloft's pricing URL leads to a demo booking with no numeric plans, and its product terms base Drift Engage fees on monthly site visits. Confirm your renewal and transition terms before comparing costs. ## Plan the move from Drift. Sort sales chat from support chat first. ### Split the conversations. Review a month of Drift chats. Send lead qualification and meeting booking to your sales stack; bring product questions, bug reports and requests to Gleap. ### Export before the sunset. No native Drift importer is assumed. Export contacts, transcripts and playbook logic while you still have access, keep an archive, and confirm renewal and transition dates with your Salesloft account team. ### Pilot with real cases. Run a customer question, a reproducible bug and a feature request through the widget, Kai Support and your inbox before replacing the live chat script. ### Why choose Gleap as a Drift alternative? Choose Gleap when your website chat mostly serves people who use your software and you want those conversations connected to bug reports, feedback and fixes. Kai Support answers from your knowledge base, your team takes over in a shared inbox, and Team and higher plans add Kai Resolve and Kai Code for investigation and reviewed code work. Drift was built to qualify visitors and route them to sellers, which is a different job. ### Is Drift still sold? No. Clari + Salesloft announced the gradual sunset of Drift on March 5, 2026 and refer existing Drift customers to 1mind as the successor, according to the partnership announcement; the company now goes by Salesloft. On 26 September 2026, drift.com led to a Salesloft chat-agent page stating that the company has transitioned from Drift to 1mind, with a Drift login still linked. No end-of-life date is published, so confirm your own renewal and transition dates with your account team. ### When should we choose 1mind or Salesloft instead? Choose 1mind or Salesloft's chat agents when the goal is pipeline: engaging website visitors, qualifying leads and routing them to sellers. Gleap does not replace sales conversation routing, buyer signals or revenue forecasting. Evaluate those needs against the successor products separately. ### What are the alternatives to Drift? It depends on what you used Drift for. For sales chat and lead qualification, Salesloft refers Drift customers to 1mind, and Qualified sells an AI SDR agent. For support chat with people who use your software, compare Gleap with Intercom, LiveChat and Crisp. ### How is Drift priced? Drift is priced through sales, not a public price list. Salesloft's pricing URL leads to a demo-booking page with no numeric plans, and its product-specific terms base Drift Engage fees on monthly site visits and Drift Email fees on monthly reply volume. Request a current quote or contract summary before comparing costs. ### How is Gleap priced? Gleap Starter is $29/month billed annually ($35 monthly) for one seat. Team is $149/month billed annually or $179 month-to-month, with unlimited seats, projects and every Kai agent; Pro at $299/month adds advanced reports, LLM model choice, the SOC 2 report and priority support. AI usage is billed separately. See Gleap pricing; no savings against a Drift contract are assumed. ### Which Gleap plan includes the specialist agents? Team, Pro and Enterprise include Kai Resolve, Kai Code and Kai PM, along with feedback and the knowledge base. Starter covers Kai Support, live chat and bug reports for one seat. AI usage is billed separately on every plan. ### What does switching from Drift involve? Plan an export, a pilot and a cutover; no native Drift importer is assumed. Export segments and chat data as CSV and bulk transcripts through the Drift API while you still have access, note your playbook logic, then rebuild routing, office hours, knowledge sources and handoff rules in Gleap. Run a pilot on one page or app area before replacing the live chat script. ### How was this comparison checked? Gleap publishes this comparison. The Salesloft chat-agent page that drift.com leads to, Salesloft's pricing URL, product-specific terms, newsroom, trust center and the Drift export and API documentation were checked on 26 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience with Gleap, not a measured migration from Drift. ### Does Gleap include live chat and AI answers like Drift? Yes. Gleap's widget combines live chat with Kai Support, which answers from your knowledge base and connected sources and hands over to your team. SDKs cover web, iOS, Android, React Native and Flutter; verify widget behavior and capture on each platform you support. ### Can Gleap qualify leads or book meetings? Gleap is built for customer support and product feedback, not for sales conversation routing. It includes workflows and custom chatbots and CRM pipelines that product-led teams use for simpler routing. Lead qualification and seller handoff at the scale Drift served should be evaluated with a sales tool. ### Can we review security before switching? Yes. Review the Gleap Trust Center, required integrations, permissions and plan entitlements before your cutover. Bring your security questionnaire to the trial so your team can validate the setup before moving live chat. ### How does a customer conversation become product work? Support chat supplies the original question or report, and Gleap carries that context into investigation, planning and reviewed code work. Your team decides what ships and follows up with the customer. Explore self-driving development. --- # Qualified Alternative for AI Customer Support Source: https://www.gleap.ai/alternatives/alternative-to-qualified Description: Gleap is a Qualified alternative for support conversations with trial users and customers, connected to bug reports, product feedback and reviewed fixes. ## A Qualified alternative for AI customer support. Conversations that improve your product. Kai Support answers trial users and customers on your website and inside your app, and teammates take over in the shared inbox. Qualified generates sales pipeline; Gleap connects the conversation to bug reports, feature requests and reviewed fixes for the people already using your software. ## Qualified vs Gleap at a glance. Gleap answers trial users and customers on your website and in your app and connects the conversation to bug reports, feature requests and reviewed fixes, from $149/month billed annually with unlimited seats; Qualified, part of Salesforce since April 2026, sells Piper, an AI SDR agent for inbound buyers, on quoted plans (checked September 26, 2026). The two overlap on website chat and little else. - Primary focus: Gleap: AI-native customer support, bug reports and product feedback for software teams; Qualified: Agentic marketing: AI SDR pipeline generation for inbound buyers - Website conversation: Gleap: Kai Support answers from your knowledge; teammates take over in the shared inbox; Qualified: Piper qualifies buyers by chat, voice or video and books meetings with the assigned rep - Who it talks to: Gleap: Trial users and customers with questions, issues and ideas; Qualified: Inbound leads, target accounts and open opportunities - After the conversation: Gleap: An answer, a bug ticket, a feature request, findings or a reviewed pull request; Qualified: A booked meeting, a routed lead, email follow-up, nurture and offers - Inside the product: Gleap: In-app messages, checklists, tours and surveys for existing users; Qualified: Agentic PLG guides trial users and surfaces product-qualified leads - CRM and systems: Gleap: Runs on its own with simple pipelines; integrations extend the workflow; Qualified: Built natively on Salesforce; HubSpot, Marketo and other integrations - Commercial comparison: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; Qualified: Premier, Enterprise and Ultimate plans; request a current quote - Best evaluation case: Gleap: A trial user's question that becomes a bug report and a shipped fix; Qualified: An inbound buyer who needs qualification and a meeting with sales ## Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly) for one seat with Kai Support. Team is $149/month billed annually, with unlimited seats, projects and every Kai agent; Pro, at $299/month, adds advanced reports, LLM model choice, the SOC 2 report and priority support. AI usage is separate. Qualified lists Premier, Enterprise and Ultimate plans without public prices. Compare a current quote against the support and feedback scope you need. ## Pilot on your own site. Decide which conversation each tool owns. ### Separate the two conversations. List which website chats are sales qualification and which are questions from trial users and customers. Keep Piper, or a comparable tool, for the first if your revenue team relies on it. ### Pilot with real questions. Run Kai Support on your help content with the questions people ask on the website and in the app. Test one handoff to a teammate and one report that needs engineering. ### Plan the data move yourself. No native Qualified importer is assumed. Export the conversations and contacts you want to keep, pilot on a trial, and leave lead and opportunity records in Salesforce or HubSpot where sales works. ### Why choose Gleap as a Qualified alternative? Choose Gleap when the website conversations you need are support conversations with trial users and customers, connected to bug reports, feature requests and reviewed fixes. Gleap is a customer support and product feedback platform for software teams, with Kai Support on every plan. Qualified is an AI SDR platform for pipeline generation; the two overlap on website chat and little else. ### What does Qualified do well? Qualified's Piper engages inbound buyers on the website by chat, voice or video, follows up by email, books meetings with the assigned rep and runs nurture and trial-conversion plays. It is built natively on the Salesforce Platform and integrates with HubSpot, Marketo and other go-to-market tools. Keep it, or a comparable tool, when pipeline generation is the outcome your revenue team owns. See Piper Conversations. ### How is Qualified priced? Qualified lists Premier, Enterprise and Ultimate plans without public prices; each plan links to a demo request. The tiers are separated by monthly web sessions (250,000, 2 million and 5 million) and monthly active email contacts (2,500, 10,000 and 24,000); Enterprise adds agent handoff, MCP and API access, and Ultimate adds multiple agent profiles and a dedicated IP address. Checked 26 September 2026 on Qualified pricing. ### Is Qualified part of Salesforce? Yes. Salesforce completed its acquisition of Qualified on April 1, 2026, and Piper is built natively on the Salesforce Platform (checked September 26, 2026). Confirm roadmap and contract terms with your account team. ### How is Gleap priced? Gleap Starter is $29/month billed annually ($35 monthly) for one seat. Team is $149 per month billed annually, or $179 month-to-month, with unlimited seats and projects and every Kai agent (Pro, at $299/month, adds advanced reports, LLM model choice, the SOC 2 report and priority support). AI usage is billed separately. Qualified quotes are custom, so no total-cost comparison is assumed. See Gleap pricing. ### Which Gleap plan includes the specialist agents? Team, Pro and Enterprise include Kai Resolve, Kai Code and Kai PM, plus product feedback. Starter includes Kai Support for customer answers, live chat and in-app bug reporting. AI usage is separate. See what Kai Code prepares for review. ### Does Gleap replace an AI SDR? No. Gleap does not qualify buyers, route leads to reps, book sales meetings or generate pipeline. It includes simple CRM pipelines and outbound messages sized for a support and product team, not an agentic marketing platform. Evaluate an AI SDR separately if your revenue team relies on one. ### Can Gleap and Qualified run on the same website? Yes, if each one owns a clearly different conversation. One approach is to show Gleap's widget to logged-in trial users and customers and keep the sales agent for anonymous visitors on marketing pages. Test the handoff between the two before going live so a support question does not land in a sales queue. ### What does switching involve? No native Qualified importer is assumed. Export the conversations and contacts you want to keep for reference, then pilot the widget, inbox and knowledge base on a Gleap trial with real questions before changing the live site. Leave lead and opportunity records in Salesforce or HubSpot where your sales team works. Review the Trust Center for security details before cutover. ### How was this comparison checked? Gleap publishes this comparison. Qualified's pricing, homepage, Conversations and Agentic PLG pages and Salesforce's acquisition announcement were checked on 26 September 2026; its Platform page was checked on 15 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience with Gleap, not a comparison with Qualified. ### Does Gleap support mobile apps as well as the website? Yes. Gleap provides web, iOS, Android, React Native and Flutter SDKs. Reports can include screenshots, session replay, console and network logs and device context, depending on the SDK and configuration, so verify capture on each platform you support. See in-app bug reporting. ### How does a customer conversation become product work? Support conversations supply the need and the evidence for investigation, planning and code work. Gleap connects those steps and keeps review and release with your engineers. Explore self-driving development. ### What happens when Kai Support cannot answer a question? Kai Support hands the conversation to your team with the context it gathered, and the customer stays in the same conversation. You configure the handoff behavior and test answers against your own sources before going live. See how Kai Support answers and hands over. --- # Conversica Alternative: AI Customer Support Source: https://www.gleap.ai/alternatives/alternative-to-conversica Description: A Conversica alternative for inbound support: Kai Support answers customer questions in your product and connects them to bug reports and reviewed fixes. ## A Conversica alternative for inbound customer support. Answer customers inside your product. Kai Support answers inbound questions from your knowledge base and brings your team in when needed. Gleap connects those conversations to bug reports, investigation and reviewed code work. ## Conversica vs Gleap at a glance. Gleap answers inbound questions inside your product with Kai Support on every plan and connects them to bug reports and, from Team at $149/month billed annually, reviewed code work; Conversica runs AI agents for revenue conversations over email, SMS, chat and messaging apps, sold by quote with no public price list (checked September 26, 2026). Both answer customers with AI; they differ in where the conversation starts and what happens next. - Primary focus: Gleap: AI-native customer support, bug reports and product feedback for software teams; Conversica: AI agents for revenue conversations: demand, service and retention - Where conversations start: Gleap: Inbound questions from the widget and mobile SDKs and, from Team, email and messaging channels; Conversica: Proactive outreach and inbound inquiries over email, SMS, chat and messaging apps - AI answers: Gleap: Kai Support answers from your knowledge base and connected sources, then hands over to your team; Conversica: Answers & Assistance agent answers product and account questions, escalates with context - Agent actions: Gleap: From Team, Kai Support calls the API, MCP and web search tools your team adds; custom agents get their own tools and triggers; Conversica: Agents schedule meetings, update plans and payment details, trigger workflows - After the answer: Gleap: Bug reports stay with the ticket on every plan; from Team, Kai Resolve investigates and Kai Code opens a pull request; Conversica: Qualified leads routed to sales; complex cases escalated to human agents - Proactive messaging: Gleap: In-app messages, email automation and push from one outreach list, from Team; Conversica: Persistent lead follow-up, renewal, upsell and reengagement sequences - Commercial comparison: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; Conversica: Subscription orders with usage limits; no public price list, request a current quote - Best evaluation case: Gleap: A customer question that becomes a bug report, a fix and a follow-up; Conversica: A lead or renewal list that needs persistent, personalized outreach ## Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly); Team is $149/month billed annually with unlimited seats, projects and every Kai agent; Pro is $299/month and adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage is separate. Conversica sells subscriptions through sales orders with usage limits and publishes no price list. Compare a current quote against the conversations you need to run. ## Evaluate on your own conversations. Keep the revenue outreach you rely on. ### Separate outreach from support. List the lead follow-up, renewal and expansion sequences your revenue team runs in Conversica. Evaluate those separately; test Gleap on the inbound questions your customers ask. ### Bring the same questions. Connect your help center and other knowledge sources, then run real customer questions through Kai Support. Check answer quality, citations, handoff and what happens after the answer. ### Plan the transition. No native Conversica importer is assumed. Export the contacts and conversation history you need, keep your CRM as the system of record and pilot one channel before changing production. ### Why choose Gleap as a Conversica alternative? Choose Gleap when the conversations you need to automate are inbound customer questions inside your software, and you want them connected to bug reports, investigation and reviewed code work. Kai Support answers from your knowledge base and hands over to your team; Team and higher plans add Kai Resolve, Kai Code and Kai PM. Conversica is built for proactive revenue conversations across email, SMS, chat and messaging apps. ### When is Conversica the better fit? Conversica fits a revenue team that needs persistent, personalized outreach to leads, renewals and expansion accounts at scale. Its product overview describes agents that qualify leads, schedule meetings and trigger workflows in your stack. Gleap does not replace sales conversation routing at that scale; evaluate it separately. ### Does Conversica handle inbound customer support? Yes, in part. Conversica's Answers & Assistance use case describes agents that answer product and account questions and escalate to human agents with context. Gleap's difference is where the conversation lives: in your product's widget, SDKs and shared inbox, connected to the bug reports and product work that follow. ### How is Conversica priced? Conversica publishes no price list; its pricing URL still returned a 404 when checked on 26 September 2026. Its terms describe subscriptions purchased through orders, billed in advance in US dollars, with usage limits set per order. Request a current quote for your channels and volumes; third-party price estimates are not used on this page. ### Is Gleap cheaper than Conversica? No comparison is claimed, because Conversica does not publish prices. Gleap publishes Starter at $29/month and Team at $149/month billed annually or $179 month-to-month, with unlimited seats, projects and every Kai agent. AI usage is billed separately. Compare a Conversica quote for your scope with those numbers. ### Which Gleap plan includes the specialist agents? ### Can Gleap agents take actions in other systems? Yes, within the tools you configure. From Team, Kai Support can use tools your team adds: API calls, MCP servers including apps connected through Composio, web search and actions inside your app through the Gleap SDK. Custom agents, from Team, use their own instructions, knowledge and tools, run on triggers, ask your team for decisions and transfer to a person when needed. Conversica describes agents that update plans and payment details and schedule meetings; test the specific actions you need in each product. Explore custom AI agents. ### Can Gleap send proactive messages like Conversica? From Team, Gleap sends in-app messages, triggered emails, newsletters and push from one outreach list, with replies landing in the support inbox. It is not a sales sequencing tool; multi-day lead follow-up across SMS and CRM-driven cadences is what Conversica is built for. See in-app messaging and email automation. ### What does switching involve? Plan knowledge sources, channels, customer identification, handoff rules and access to historical conversations. No native Conversica importer is assumed; export the contacts and history you need, keep your CRM as the system of record and pilot one channel with real questions. Review the Gleap Trust Center for security and data handling before cutover. ### How was this comparison checked? Gleap publishes this comparison. Conversica's homepage, terms and billing support use case were rechecked on 26 September 2026, when the pricing URL still returned a 404; its product overview, Inbound Inquiries and Upsell & Cross-Sell pages were checked on 15 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience, not a controlled comparison with Conversica. ### What is AI customer support? AI customer support answers customer questions from approved knowledge, cites its sources and brings a person in when confidence or permissions require it. In Gleap, Kai Support does this across the web widget, email, chat channels and the iOS, Android, React Native and Flutter SDKs. Meet Kai Support. ### How does a customer conversation become product work? A customer question or report supplies the need and evidence for investigation, planning and code work. Gleap connects those steps: Kai Resolve investigates, Kai Code opens a pull request and your engineers review and release. Explore self-driving development. --- # Zoho SalesIQ Alternative: AI-Native Support Source: https://www.gleap.ai/alternatives/alternative-to-zoho-salesiq Description: Explore a Zoho SalesIQ alternative for software teams. Gleap connects in-app AI support, bug evidence, feature requests and reviewed code work in one platform. ## A Zoho SalesIQ alternative for software teams. Support that reaches the code. Give customer questions, bug reports and feature requests one home in your web and mobile app. Gleap carries the conversation and its evidence into investigation, reviewed code work and the roadmap. ## Zoho SalesIQ vs Gleap at a glance. Gleap is an AI-native support platform for software teams, with in-app bug reports on every plan, plus a roadmap and unlimited seats on Team at $149/month billed annually; Zoho SalesIQ is a customer engagement platform for marketing, sales and support, priced per operator from $7/month billed annually (checked September 25, 2026). - Primary focus: Gleap: AI-native customer support connected to bug reports, product feedback and code work; Zoho SalesIQ: Customer engagement for marketing, sales and support, with visitor tracking and Zoho CRM ties - Pricing unit: Gleap: Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; Zoho SalesIQ: Per operator: Basic $7, Professional $12.75, Enterprise $20 per month billed annually; Free for three operators. USD list prices, checked September 25, 2026 - AI for customers: Gleap: Kai Support on every plan, answering from your knowledge sources; from Team, it calls the API and MCP tools your team adds; Zoho SalesIQ: Zia Agents, Answer Bot and your choice of LLM - Mobile apps: Gleap: Gleap SDK for web, iOS, Android, React Native and Flutter; Zoho SalesIQ: Mobilisten SDK for iOS, Android, React Native, Flutter and Cordova - Sales tools: Gleap: Customer and session context on the ticket; CRM pipelines for deals and onboarding; Zoho SalesIQ: Real-time visitor tracking, lead scoring and Zoho CRM sync ## Choose the platform for your product. Zoho SalesIQ is a customer engagement platform for marketing, sales and support, with visitor tracking, chatbots and close ties to Zoho CRM and Zoho Desk. Choose Gleap when the conversation needs to continue into bug evidence, product feedback and reviewed code work. Keep SalesIQ where visitor intelligence and the Zoho suite are the requirement. ## Flat plan or per operator. USD list prices, monthly equivalent billed annually, checked September 25, 2026; ten-operator example. AI usage, add-ons and taxes excluded; features differ. ### Gleap Team Price: $149 / month Unlimited seats, projects and every Kai agent. $179 month-to-month. Pro adds reports, LLM model choice and the SOC 2 report from $299/month. - Live chat, Kai Support answers and shared inbox - Native web and mobile bug reporting - Requests, roadmap and changelog - Knowledge base; AI usage billed separately ### Zoho SalesIQ Enterprise Price: $200 / month Ten operators at $20 each, billed annually ($25 monthly). Professional ($12.75) and Basic ($7) cost less per operator; Free covers three operators. - Live chat, visitor tracking and lead scoring - Zia Agents, Answer Bot and your choice of LLM - Zoho CRM, Zoho Desk and suite integrations - 200K visitors and 200K bot sessions a month ## Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly) for one seat with Kai Support. Team is $149/month billed annually or $179 month-to-month, with unlimited seats, projects and every Kai agent; Pro, at $299/month ($359 monthly), adds advanced reports, LLM model choice, the SOC 2 report and priority support. AI usage is separate. Zoho SalesIQ charges per operator, from $7 to $20 per month billed annually, with visitor, brand, chatbot and bot-session add-ons and a discount for annual billing. ## Pilot beside your Zoho setup. Keep the suite connections you rely on. ### Map the Zoho dependencies. List what flows into Zoho CRM, Zoho Desk and Projects today: lead scores, transcripts, tickets and tasks. Decide what Gleap replaces and what stays in the suite. ### Test the customer conversation. Run a routine question, a reported bug and a feature request through the Gleap widget on your web or mobile app. Check answers, handoff, identity and the evidence engineers receive. ### Plan the move without an importer. No native SalesIQ importer is assumed. Export transcripts, contacts and articles, import a sample, keep read access to SalesIQ history and switch the live widget when the pilot holds. ## Your switching questions, answered. Fit, pricing, AI agents, mobile SDKs and the move from SalesIQ. ### Why choose Gleap as a Zoho SalesIQ alternative? Choose Gleap when customer conversations need to connect to bug evidence, product feedback and reviewed code work. Gleap combines live chat and Kai Support answers in a widget for web and mobile apps, a shared inbox, native bug reporting and a public roadmap, with unlimited seats from Team. Team also includes Kai Resolve, Kai Code and Kai PM. SalesIQ fits teams that want visitor engagement inside the Zoho suite. ### When is Zoho SalesIQ the better fit? Zoho SalesIQ is the better fit when website visitor tracking, lead scoring and Zoho CRM or Zoho Desk workflows are the requirement. It is included in Zoho One and Zoho CRM Plus, offers a free plan for three operators, and its Desk integration turns chats into tickets. Gleap does not replace that suite; evaluate it when the product itself needs to be part of the support workflow. ### Is Gleap cheaper than Zoho SalesIQ? It depends on the plan and the number of operators. Ten SalesIQ Enterprise operators cost $200 per month billed annually ($20 × 10), against $149 for Gleap Team with unlimited seats; ten Professional operators cost $127.50 and ten Basic operators $70, both below Gleap Team, and Free covers three operators. These are base subscriptions with different features; AI usage, visitor, brand and bot-session add-ons, and taxes change the total. USD list prices, checked September 25, 2026; see SalesIQ pricing and Gleap pricing. ### Why compare with SalesIQ Enterprise? Enterprise is the SalesIQ tier with the largest bot-session allowance and the AI knowledge features a support team relying on automated answers is likely to evaluate, including training the bot on web URLs, built-in AI knowledge and audit logs. Professional, marked most popular on the pricing page, costs $12.75 per operator per month billed annually. Count the operators you need and the tier features you will use before comparing. ### Does Zoho SalesIQ already have AI agents? Yes. SalesIQ's Summer '26 release added Zia Agents, built in Agent Studio and deployed as digital operators, alongside Answer Bot and connections to OpenAI, Anthropic, Google AI, DeepSeek and custom LLMs. The choice is not AI versus no AI. Kai Support also answers from connected knowledge and hands over to your team; Gleap's difference is that the conversation continues into bug evidence, investigation and code work. ### Which Gleap plan includes the specialist agents? Team, Pro and Enterprise include Kai Resolve, Kai Code and Kai PM. Team is $149 per month billed annually or $179 month-to-month and includes every Kai agent; Pro, with advanced reports, LLM model choice and the SOC 2 report, is $299 ($359 monthly). Kai Support is on every plan at $0.29 per resolution; AI usage is billed separately. The $149 Team price on this page already includes the specialist agents. ### What does switching from Zoho SalesIQ involve? Plan it as an export, a sample import and a pilot; no native SalesIQ importer is assumed. Export transcripts, contacts and articles, decide what stays in Zoho CRM or Zoho Desk, then configure the widget, channels, identities and routing in Gleap. Keep read access to SalesIQ history and review the Gleap Trust Center before moving the live widget. ### How was this comparison checked? Gleap publishes this comparison. Zoho SalesIQ's pricing page and price data were rechecked on 25 September 2026; its home, Zobot, Mobilisten, Desk and CRM integration pages, the Zia Agents announcement and the What's New page were checked on 15 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience, not a measured migration from SalesIQ. ### Does Gleap track website visitors and score leads? No, not in the way SalesIQ does. Gleap keeps customer, company and session context on the ticket and offers CRM pipelines for tracking deals and onboarding, but it is not a visitor-intelligence tool. Evaluate SalesIQ's real-time visitor tracking, lead scoring and Zoho CRM sync separately if your sales team depends on them. ### Can Gleap support customers inside mobile apps? Yes. Gleap provides web, iOS, Android, React Native and Flutter SDKs for chat, Kai Support answers and bug reporting. SalesIQ's Mobilisten SDK covers in-app chat on iOS, Android, React Native, Flutter and Cordova. Capture of screenshots, replay and logs in Gleap depends on the SDK and configuration, so test a report on each platform you support. ### What is in-app bug reporting? In-app bug reporting lets a customer describe a problem from inside the product and attach supported technical context such as a marked screenshot, session replay and console or network logs. The report stays with the conversation, so the engineer sees the behavior and the customer who needs help. See in-app bug reporting. ### How does a customer conversation become product work? The chat supplies the need and the evidence; Gleap carries them into investigation, planning, reviewed code work and customer follow-up. An investigation is not a fix and a pull request is not a release: your engineers review, merge and ship. Explore self-driving development. --- # Customer.io Alternative: Messaging and AI Support Source: https://www.gleap.ai/alternatives/alternative-to-customer-io Description: A Customer.io alternative for software teams: in-app messages, email and push sent from the workspace that also answers the replies and bug reports. ## A Customer.io alternative for messaging and support. Messages and replies in one place. Send in-app messages, email and push from the platform that also handles the questions, bug reports and feature requests they generate. Gleap Team includes messaging, onboarding tools, every agent and unlimited seats. ## Customer.io vs Gleap at a glance. Gleap is a support and feedback platform that also sends in-app messages, email and push, from $179/month on monthly billing with unlimited seats; Customer.io is a customer engagement platform priced by profiles and email volume, from $100/month for 5,000 profiles (checked September 25, 2026). - Primary focus: Gleap: Support and feedback platform with in-app messages, email and push; Customer.io: Customer engagement platform with journeys, data tooling and messaging channels - Pricing unit: Gleap: Starter $35/month on monthly billing or $29 billed annually; Team $179/month on monthly billing or $149 billed annually with unlimited seats, projects and every Kai agent; Pro $359/month ($299 annually) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026; Customer.io: By profiles and email volume: Essentials from $100 per month for 5,000 profiles; Premium from $1,000 billed yearly. USD list prices, checked September 25, 2026 - Channels: Gleap: In-app messages, email and push, plus tours, checklists and surveys, from Team; Customer.io: Email, push, in-app, SMS, WhatsApp and LINE - Automation: Gleap: Audience, trigger and frequency rules for each message; Customer.io: Visual journeys with event, segment and webhook triggers and A/B tests ## Messaging with support attached. Customer.io is a dedicated engagement platform with journeys, data tooling and channels including SMS, WhatsApp and LINE. Gleap includes in-app messages, email, push, tours, checklists and surveys as part of a support and feedback platform. Choose Gleap when the replies, bug reports and requests your messages generate should land in the same workspace. ## Different units. Different scope. USD list prices on monthly billing, checked September 25, 2026. AI usage, overage, add-ons and taxes excluded; features differ. ### Gleap Team Price: $179 / month Unlimited seats, projects and every Kai agent. $149/month with annual billing. Pro adds reports, LLM model choice and the SOC 2 report from $299/month. - Shared inbox and Kai Support customer answers - In-app messages, email and push - Tours, checklists and surveys - Bug reports, roadmap and knowledge base ### Customer.io Essentials Price: From $100 / month 5,000 profiles, billed monthly. Premium starts at $1,000/month billed yearly. - Journeys, segments and AI Agent (beta) - Email, push, in-app, SMS, WhatsApp and LINE - 1 million emails a month, then $0.12 per 1,000 - Unlimited user seats, two workspaces ## Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly); Team is $179/month month to month or $149/month billed annually, with unlimited seats and projects and every Kai agent (Pro, at $299/month, adds advanced reports, LLM model choice, the SOC 2 report and priority support), with AI usage billed separately. Customer.io prices by profiles and email volume: Essentials from $100/month for 5,000 profiles, Premium from $1,000/month billed yearly. Compare your profile count, sends and the support scope you need; a lower total cost is not assumed. ## Pilot one flow end to end. Keep dedicated journey tooling where you need it. ### Separate journeys from replies. List the multi-step journeys, SMS, WhatsApp and data pipeline work your marketing team depends on. Keep Customer.io or a similar tool for what Gleap does not cover. ### Rebuild one sequence. Recreate one onboarding flow in Gleap: audience, trigger, email and in-app message. Follow a reply into the inbox and a reported bug into a ticket before moving more. ### Plan the data move. No native Customer.io importer is assumed. Export contacts and attributes, identify users through the SDK, and confirm which history and templates you need before switching a live flow. ## Your switching questions, answered. Messaging scope, pricing units, replies and product work. ### Why choose Gleap as a Customer.io alternative? Choose Gleap when the messages you send and the replies they generate should live in one workspace. Gleap Team includes in-app messages, email, push, tours, checklists and surveys next to a shared inbox, Kai Support and bug reporting, with unlimited seats. Customer.io fits teams that need deep journey and data tooling across email, push, in-app, SMS, WhatsApp and LINE. ### What does Customer.io do well? Customer.io is a dedicated customer engagement platform. Its Journeys page documents a visual workflow builder with segment, event, form, date and webhook triggers, A/B testing, LLM actions and channels including SMS, WhatsApp and LINE, and every plan includes an AI Agent, labeled beta on the pricing page, that builds, analyzes and optimizes automations. Keep it, or a similar tool, when those journeys are central to your marketing. ### Is Gleap cheaper than Customer.io? Not for messaging. Customer.io Essentials starts at $100/month billed monthly for 5,000 profiles, below Gleap Team, which includes messaging, at $179/month month to month or $149/month billed annually. Customer.io bills by profiles and email volume, with overage at $0.009 per profile and $0.12 per 1,000 emails; Gleap bills a subscription with unlimited seats, 1,000 emails a month included, then $2 per 1,000, and separate AI usage. Compare your profile count, sends and the support scope you need. USD list prices, checked September 25, 2026; see Customer.io pricing and Gleap pricing. ### Which Customer.io plan should we compare with? Compare Essentials for a first messaging setup and Premium when you need custom profile volume, data warehouse destinations, anonymous messages or chat support. Essentials is billed monthly; Premium starts at $1,000/month billed yearly, and Enterprise is quoted. Companies that raised under $10M can apply for up to twelve months free on a Startup plan through Customer.io's startup program; Gleap's startup program offers 50% off Team or Pro for the first 12 months, subject to approval. ### Which Gleap plan includes the specialist agents? Team, Pro and Enterprise include Kai Resolve, Kai Code and Kai PM, along with outbound messaging and onboarding tools. Starter includes Kai Support and live chat for one seat. Team is $179/month or $149/month billed annually; AI usage is billed separately on every plan. ### Does Gleap replace Customer.io's journeys, SMS and data pipelines? No. Gleap sends in-app messages, email and push with audience, trigger and frequency rules, and this page does not claim parity with Customer.io's multi-step journeys, SMS, WhatsApp and LINE sends, reverse ETL or data warehouse destinations. Evaluate those requirements separately and keep dedicated tooling where you need it. See Gleap messaging. ### What does switching involve? Plan the contact and attribute export, user identification through the SDK, templates and the flows you want to rebuild. No native Customer.io importer is assumed. Export a sample, pilot one onboarding flow with a real audience, then move live sends when replies and reporting look right. ### How was this comparison checked? Gleap publishes this comparison. Customer.io's pricing page was rechecked on 25 September 2026; its Journeys, in-app messages, AI Agent and mobile SDK pages were checked on 15 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience, not a controlled comparison with Customer.io. ### Where do replies to our messages go? Replies open a conversation in the Gleap inbox. An in-app message reply continues in the widget, an email reply arrives as a ticket with the assignee you chose, and Kai Support answers routine questions before handing over to your team. Customer.io's Journeys and in-app pages describe outbound and transactional messaging; confirm how you handle replies today before comparing. ### Can Gleap send in-app messages and push on mobile? Yes. Gleap has web, iOS, Android, React Native and Flutter SDKs; in-app messages, push through Firebase Cloud Messaging and bug reporting depend on the SDK and configuration, so test each platform. Customer.io documents iOS, Android, React Native, Expo and Flutter SDKs for push and in-app messages. See push notifications. ### Can we check security and data hosting before switching? Yes. Gleap customers choose EU or US data residency at signup. Review the Gleap Trust Center for certifications, data handling and subprocessors, then compare with the SOC 2, US and EU data centers and HIPAA options listed on Customer.io's pricing page. Bring residency and retention requirements to the pilot. ### How does a customer conversation become product work? Messages create replies, and replies carry the questions, bugs and requests that start product work. Gleap connects that context to investigation, planning and reviewed code, with your team deciding what ships. Explore self-driving development. --- # Customer Stories: How Teams Use Gleap Source: https://www.gleap.ai/user-stories Description: Customer stories from software teams using Gleap for AI customer support, feedback and shipped fixes. Read their workflows and the results they report. ## Customer stories ## This is an exceptionally good tool. Commonplace brought feedback, support, knowledge base and roadmap work into Gleap. Its team reports that Kai Support handles 50 to 60% of incoming support cases. (Benjy Meyer, Chief Product & Technology Officer, Commonplace) ## Your story starts here. --- # Tridonic customer story Source: https://www.gleap.ai/customers/tridonic Description: Tridonic runs ticketing, AI chat, surveys, product tours and tooltips from one Gleap dashboard. How the lighting company centralized customer experience. Published: 2026-02-16 ## Challenge Tridonic builds smart and sustainable lighting systems. The team wanted to reduce manual communication work, consolidate feedback channels and replace a survey setup that required too much manual analysis and reporting. ## Solution Gleap was introduced in stages. First, email communication became a centralized ticketing workflow. Later, Tridonic added AI chat to create a stronger self-service foundation. The team also brought survey and feedback work into Gleap so results are easier to analyze and act on. ## Result - Gleap is the central dashboard for customer interactions, ticket routing, surveys, AI support, product tours and tooltips. - Instead of switching between separate tools, the team manages settings, reports and support workflows from one place. - Next, Tridonic plans to expand AI support with richer product information, personalized recommendations and more automated handling of customer inquiries. --- # Gather customer story Source: https://www.gleap.ai/customers/gather Description: Gather cut support response times from about 30 minutes to five and raised AI deflection from 20% to 30-35% after moving support from email to Gleap. Published: 2026-02-16 ## Challenge Gather ran support over email. Threads were hard to follow, technical context was often missing, and users working in the field did not always have the time or signal to send detailed diagnostic information. ## Solution Gather moved to an AI-first support system in Gleap: live chat, AI support, a central knowledge base, environmental data and a JIRA integration in one workflow. The support team answers common questions faster and passes technical issues to engineering with the context needed to investigate. Within a few weeks, the setup was fully functional. ## Result - Response times dropped from around 30 minutes to about five minutes. - AI deflection improved from 20 percent to roughly 30 to 35 percent. - The team saves several hours each week by letting Gleap handle simple support requests. --- # Commonplace customer story Source: https://www.gleap.ai/customers/commonplace Description: Kai Support handles 50 to 60 percent of inbound support at Commonplace, says CPTO Benjy Meyer. How the civic engagement platform unified feedback and support in Gleap. Published: 2026-02-16 ## Challenge Commonplace helps real estate developers and local governments consult with communities. Its platform has supported more than 3,000 consultations and reached a significant share of the UK population, so support quality and feedback visibility are critical. Feedback and support signals were split across Slack, JIRA and other tools. Product, commercial and support teams had no shared view of user needs. Commonplace needed a simpler system that could serve B2B customers, end users and internal teams without adding unnecessary complexity. ## Solution Gleap became the central place for bug reports, feature requests, first-line support with Kai Support, knowledge base articles, custom work boards, roadmap communication, and integrations with JIRA and HubSpot. ## Result The impact showed up quickly: - More than half of support requests are resolved through self-service. - Kai Support handles roughly 50 to 60 percent of inbound cases that would otherwise reach the team. - 90 percent of tickets are resolved in two or fewer replies. --- # Partfox customer story Source: https://www.gleap.ai/customers/partfox Description: Partfox integrated Gleap with custom data in 10 days and now runs live chat, surveys, product tours and feedback without per-seat limits. Published: 2026-02-16 ## Challenge Partfox connects buyers and manufacturers in the CNC industry. The team wanted to support users, build a strong help center, collect feedback and add onboarding experiences, but its previous customer communication platform made every new feature, seat and survey feel like another budget decision. The tipping point was user research. A survey meant for thousands of active users had to be capped at 200 responses to avoid additional costs, and only 20 people replied. Partfox needed a support and engagement platform that let the team experiment without worrying about hidden fees. ## Solution Gleap gave Partfox live chat, AI support, bug reporting, feature requests, product tours, checklists and surveys in one place. Within 10 days, the team had Gleap fully integrated with custom data and could include more people without buying extra seats. ## Result The result is a more flexible user engagement motion: - Partfox collects feedback with less friction. - AI and private help center content answer common questions. - The team can run onboarding experiments without the financial constraints that slowed it down before. --- # Salesforge customer story Source: https://www.gleap.ai/customers/salesforge Description: Salesforge set up Gleap in under a day and handles 60 to 70 support tickets a day within a sub-two-minute SLA. How one workspace replaced a costly stack. Published: 2026-02-16 ## Challenge Salesforge was growing quickly, and its previous customer communication tool was starting to slow the team down. Per-seat pricing made it expensive to invite developers, sales and customer success into customer conversations, and unreliable notifications meant customers could miss important replies. ## Solution Gleap gave Salesforge a single workspace for the whole company. Contacts and help center articles were imported in minutes, the full setup took less than a day, and the customer-facing experience stayed familiar enough that the migration did not create friction for users. Support, roadmap requests, news, outreach and Slack collaboration now run in one place. ## Result - Salesforge handles 60 to 70 daily support tickets with better visibility across the company. - Reliable notifications help the team meet a sub-two-minute SLA. - Reporting gives managers a clearer view of performance and KPIs. --- # CRS customer story Source: https://www.gleap.ai/customers/crs Description: CRS moved its ERP help center from WordPress to Gleap and created 100+ article collections. How the team stopped fixing docs and got back to product work. Published: 2026-02-16 ## Challenge CRS, an ERP software provider, ran its documentation on WordPress, and the setup kept creating backend work for the team. Support articles were hard to maintain, customers still called with questions the docs should have answered, and developers spent time fixing the help center instead of improving the ERP product. ## Solution After testing several support and documentation tools, CRS chose Gleap for the speed of the migration, the cleaner writing experience and the responsiveness of the Gleap team. The team preserved the article text from the previous system, then rebuilt the help center with a Notion-style editor that makes documentation easier to create and maintain. ## Result Gleap gave CRS a more stable support environment and a base for future self-service: - More than 100 article collections created. - No more constant worry about documentation downtime. - A path toward broader ticketing and support workflows in the same platform. --- # Lywand customer story Source: https://www.gleap.ai/customers/lywand Description: AI support and the knowledge base resolve about half of Lywand's customer inquiries since the cybersecurity startup moved from Freshdesk to Gleap. Published: 2026-06-17 ## Challenge Lywand is a cybersecurity startup in St. Pölten, Austria, building an automated security audit platform for B2B clients. As the customer base grew, support became a bottleneck. A siloed Freshdesk setup forced agents to switch between tools, there was no self-service knowledge base, and seat-based pricing made it costly to give the wider team access. Every inquiry, even a repetitive one, needed a person, which pulled technical experts away from development. ## Solution Lywand moved to Gleap as an all-in-one support platform. In 2 to 3 weeks the team rolled out AI support trained on its documentation, a searchable knowledge base, a support widget embedded on every page, product tours and in-app news, with all 16 team members onboarded and no per-seat costs. Access went company-wide, so engineering, sales and marketing work from the same place. A clear example is agent installation, which requires specific firewall whitelisting. Support used to answer the same "which URLs do I need to whitelist?" question by hand, with response times depending on who was available. Now Gleap's AI recognizes the question and returns the exact URLs from the knowledge base at any hour, and agents only step in for complex follow-ups. ## Result - Across all channels, AI support resolves about half of every inquiry without human intervention. - All 16 team members work in Gleap, without per-seat costs. - Next, Lywand plans to push AI resolution from 50% toward 75%, expand the knowledge base with deeper technical documentation and build tighter feedback loops between support and product. --- # Jira integration Source: https://www.gleap.ai/integrations/jira Description: Connect Gleap to Jira to send customer reports into your chosen project and issue type. Route selected tickets and carry their context into engineering work. Give the team working in Jira a clear starting point: the customer's report and the detail Gleap captured with it. The native integration creates Jira issues from Gleap tickets, so support can hand off work without writing the same report again. It works on the Team, Pro and Enterprise plans. ## Route work to the right project Choose the Jira organization, project, and issue type during setup. Automatically send the ticket types that belong in that project, or submit a ticket individually once your team has confirmed the next step. A bug can go to an engineering project as a bug issue, for example, while a general support question stays in the Gleap inbox. The connection also supports sending updates and messages to the linked Jira work. Changes flow back too: new Jira comments arrive on the Gleap ticket as internal notes, and status changes appear in its history. ## Set up the connection 1. Add Jira in your project's Integrations settings and authorize Gleap through Atlassian. 2. Select the project and issue type. 3. Configure the ticket types and forwarding options for that connection. 4. Test a report before widening the automatic rules. Use the [issue tracker setup guide](https://help.gleap.io/en/articles/350-connect-an-issue-tracker-or-a-chat-tool) if a destination is missing or tickets do not arrive. ## Send evidence before asking for a fix [Kai Resolve](https://www.gleap.ai/kai-resolve) can investigate a difficult customer issue before an engineering handoff. Your team can use those findings to decide what belongs in Jira and what needs more information first. ## FAQ ### Which Gleap plan includes the Jira integration? Team, Pro and Enterprise, which connect every native integration. Starter connects none. See [pricing](https://www.gleap.ai/pricing) for the plans. ### Do Jira changes sync back to Gleap? Yes. Status changes on the Jira issue appear in the Gleap ticket's history, and new Jira comments arrive on the ticket as internal notes. ### Can Gleap's AI agents use Jira through MCP? Yes, as an agent tool that is separate from this integration. Kai Support and Kai Code can use Jira on Team, Pro and Enterprise, and [custom agents](https://www.gleap.ai/kai-custom-agents) can use it on Team, Pro and Enterprise. Gleap connects the tool through Composio's MCP server for Jira, and the agent calls only the actions you switch on. Other remote MCP servers can be added by URL as a Custom MCP tool. [Connect with Jira](https://app.gleap.ai/register) --- # Linear integration Source: https://www.gleap.ai/integrations/linear Description: Connect Gleap to Linear to create issues from customer reports in the team and project you choose. Linear status changes and comments flow back to the ticket. Bring a customer issue into the Linear team that can act on it. Gleap creates issues from your reports, keeping the original problem and its captured context connected to the engineering handoff. The Linear integration is available on the Team, Pro and Enterprise plans. ## Choose the team that owns the work The connection requires a Linear team and lets you choose a project when the work belongs in one. You can connect different destinations separately, giving each connection a name that makes its purpose clear. Use automatic forwarding for selected ticket types, or send individual reports after triage. The integration supports issue creation, updates, and messages, so additional details can follow an existing issue. Linear comments arrive on the Gleap ticket as internal notes, and status changes appear in its history. ## Connect Gleap to Linear 1. Add Linear from your project's Integrations settings and authorize your workspace. 2. Select the Linear team and, if useful, a project. 3. Choose the ticket types to forward and save the connection. 4. Send a sample ticket and check its destination and contents in Linear. The [setup guide](https://help.gleap.io/en/articles/350-connect-an-issue-tracker-or-a-chat-tool) explains automatic and manual handoffs. ## Give engineers a better starting point Use [in-app bug reporting](https://www.gleap.ai/product/in-app-bug-reporting) to collect the customer's experience. For issues that need investigation first, [Kai Resolve](https://www.gleap.ai/kai-resolve) helps your team understand the problem before adding work to the backlog. ## FAQ ### Which Gleap plan includes the Linear integration? Team, Pro and Enterprise. Starter includes no integrations. See [pricing](https://www.gleap.ai/pricing) for the plans. ### Do Linear changes sync back to Gleap? Yes. Status changes on the Linear issue appear in the Gleap ticket's history, and Linear comments arrive on the ticket as internal notes. ### Can Gleap's AI agents use Linear through MCP? Yes, as an agent tool that is separate from this integration. Kai Support and Kai Code can use Linear on Team, Pro and Enterprise, and [custom agents](https://www.gleap.ai/kai-custom-agents) can use it on Team, Pro and Enterprise. Gleap connects the tool through Composio's MCP server for Linear, and the agent calls only the actions you switch on. Other remote MCP servers can be added by URL as a Custom MCP tool. [Connect with Linear](https://app.gleap.ai/register) --- # GitHub integration Source: https://www.gleap.ai/integrations/github Description: Connect Gleap to GitHub to create issues from customer bug reports. From Team, Kai Code opens pull requests in your repositories for your team to review. A useful GitHub issue starts with more than a bug title. Gleap sends customer reports to the repository you choose, carrying the report and its captured technical context into your engineering backlog. GitHub issues and Kai Code pull requests are both available on Team, Pro and Enterprise. ## From customer report to GitHub issue Create an issue from an individual ticket, or automatically forward selected ticket types. The integration supports creating and updating issues and sending messages to an issue, so new information can follow the original report. Status and label changes on the issue appear in the Gleap ticket's history. For example, your support team can send a confirmed checkout bug to the repository that owns checkout while keeping routine account questions in Gleap. ## Connect your repository 1. Add GitHub from your project's Integrations settings and authorize the connection. 2. Choose the destination repository. 3. Select which ticket types to send automatically, or leave automatic sending off for manual handoffs. 4. Send a sample report and check that it reaches the intended repository with the context your team needs. The [issue tracker setup guide](https://help.gleap.io/en/articles/350-connect-an-issue-tracker-or-a-chat-tool) covers routing and connection checks. [In-app bug reporting](https://www.gleap.ai/product/in-app-bug-reporting) explains the evidence Gleap can capture before a report reaches GitHub. ## Pull requests from Kai Code This integration puts work in GitHub Issues. Repositories for [Kai Code](https://www.gleap.ai/kai-code) connect separately: install the Kai by Gleap GitHub app from Kai Code and choose the repositories it can access. From Team, Kai Code opens a pull request for each task your team starts, from Kai Code Cloud or from the Kai Code Bridge on your own machine, and your engineers review and merge it. [Kai Resolve](https://www.gleap.ai/kai-resolve) reads the connected GitHub repositories when it investigates a customer report, and cites the files it read. After a merge, the customer follow-up runs with your release settings: by default a teammate confirms the fix is live first. ## FAQ ### Which Gleap plan includes the GitHub integration? Team, Pro and Enterprise include the GitHub issue integration and [Kai Code](https://www.gleap.ai/kai-code), which opens pull requests in your GitHub repositories. See [pricing](https://www.gleap.ai/pricing) for the plans. ### Do GitHub issue changes sync back to Gleap? Partly. When the GitHub issue is closed or gets a label, the change appears in the Gleap ticket's history. Comments on the GitHub issue stay in GitHub. ### Can Gleap's AI agents use GitHub through MCP? Yes, as an agent tool that is separate from this integration. Kai Support and Kai Code can use GitHub on Team, Pro and Enterprise, and [custom agents](https://www.gleap.ai/kai-custom-agents) can use it on Team, Pro and Enterprise. Gleap connects the tool through Composio's MCP server for GitHub, and the agent calls only the actions you switch on. Kai Code does not need it for its own work: it reaches your repositories through the Kai by Gleap app. [Connect with GitHub](https://app.gleap.ai/register) --- # Slack integration Source: https://www.gleap.ai/integrations/slack Description: Connect Gleap and Slack for ticket notifications or a Slack support channel, on Team, Pro and Enterprise. Replies from Gleap return to the original thread. Use Slack where it helps your team notice and respond to customer work. Gleap offers two connections with different purposes, both on Team, Pro and Enterprise: ticket notifications sent to Slack, and Slack channels that receive support requests. ## Send ticket notifications to your team Add Slack under your project's Integrations settings. Choose the destination channel and which ticket types to send. The integration supports channel messages, thread replies, and assignee-change notifications, with an optional two-way synchronization setting. For a private channel, add the Gleap app to that channel before selecting it. You can also choose to send fewer report details. Read the [notification setup guide](https://help.gleap.io/en/articles/350-connect-an-issue-tracker-or-a-chat-tool) for routing. ## Receive support requests from Slack Add a Slack account under channel settings, authorize it, and select the channel. Messages posted there become Gleap tickets; replies from Gleap return to the original Slack thread. This is useful for a dedicated customer support channel or an internal help channel. If you want Kai Support to answer there, enable Slack in the relevant workflow. ## Test both sides of the conversation Post a sample question, find the ticket in Gleap, and reply to verify that the answer reaches the same thread. The [Slack channel guide](https://help.gleap.io/en/articles/290-take-support-requests-from-slack) walks through that setup. Your team can then handle Slack alongside other conversations in the [multichannel inbox](https://www.gleap.ai/product/multichannel-customer-support-platform). ## FAQ ### Which Gleap plan includes the Slack integration? Team, Pro and Enterprise include both: Slack notifications and Slack as a support channel, where messages become Gleap tickets. Starter has no integrations or messaging channels. See [pricing](https://www.gleap.ai/pricing) for the plans. ### Can Kai Support answer customers in Slack? Yes, in a Slack support channel. Enable Slack in the relevant workflow and Kai Support answers messages posted there; replies from Gleap return to the original Slack thread. ### Can Gleap's AI agents use Slack through MCP? Yes. The Slack agent tool connects to Slack's MCP server with a Slack sign-in, so an agent can send messages and search conversations with the actions you switch on. Kai Support can use it on Team, Pro and Enterprise, and [custom agents](https://www.gleap.ai/kai-custom-agents) on Team, Pro and Enterprise. [Connect with Slack](https://app.gleap.ai/register) --- # GitLab integration Source: https://www.gleap.ai/integrations/gitlab Description: Connect Gleap to GitLab to turn customer reports into GitLab issues. From Team, Kai Code opens merge requests in your GitLab.com repositories for review. Give the engineers who work in GitLab the customer's report, not a summary of it. Gleap connects to GitLab in two ways: the native integration turns tickets into GitLab issues, and Kai Code works in your GitLab repositories and opens merge requests. GitLab issues and Kai Code are both available on Team, Pro and Enterprise. ## From customer report to GitLab issue Choose the GitLab project that receives the issues. Gleap creates each issue with the report, its captured details and the screenshot, and labels it "Gleap". The integration can also update the issue and send new messages to it as the conversation continues. Send selected ticket types automatically, or send a single ticket from its sidebar once your team has decided it belongs in GitLab. Optional settings mark the ticket as done once it is sent, leave out personal data or keep internal notes in Gleap. ## Connect GitLab 1. Add GitLab in your project's Integrations settings and authorize Gleap on GitLab.com. 2. Choose the project that should receive issues. 3. Turn on automatic sending for the ticket types that belong there, or leave it off for manual handoffs. 4. Send a sample report and check the issue in GitLab. The [issue tracker setup guide](https://help.gleap.io/en/articles/350-connect-an-issue-tracker-or-a-chat-tool) covers routing and connection checks. ## Merge requests from Kai Code From Team, [Kai Code](https://www.gleap.ai/kai-code) works in GitLab.com repositories. Connect a repository in Kai Code, start a task from a ticket or a prompt, and Kai Code opens a merge request from Kai Code Cloud or from the Kai Code Bridge on your own machine. Your team reviews it, merges and ships. Gleap follows the merge request. After the merge, the customer follow-up runs with your release settings: by default a teammate confirms the fix is live before the customer hears back. ## FAQ ### Which Gleap plan includes the GitLab integration? Team, Pro and Enterprise include the GitLab issue integration and [Kai Code](https://www.gleap.ai/kai-code), which opens merge requests in your GitLab.com repositories. See [pricing](https://www.gleap.ai/pricing) for the plans. ### Does Kai Code need the GitLab issue integration? No. They connect separately: the issue integration in your project's Integrations settings, and repositories in Kai Code. You can use either one alone. ### Can Gleap's AI agents use GitLab through MCP? Yes, as an agent tool that is separate from this integration. Kai Support and Kai Code can use GitLab on Team, Pro and Enterprise, and [custom agents](https://www.gleap.ai/kai-custom-agents) can use it on Team, Pro and Enterprise. Gleap connects the tool through Composio's MCP server for GitLab, and the agent calls only the actions you switch on. Other remote MCP servers can be added by URL as a Custom MCP tool. [Connect with GitLab](https://app.gleap.ai/register) --- # Azure DevOps integration Source: https://www.gleap.ai/integrations/azure-devops Description: Send Gleap customer reports to Azure DevOps as work items in the project and type you choose. From Team, Kai Code also works in your Azure Repos. Move a customer report into Azure DevOps with the context needed to start work. Gleap creates work items in your chosen project, giving teams that plan in Azure Boards a direct handoff from support. Work items and Kai Code are both available on Team, Pro and Enterprise. ## Set the destination and work item type Choose the Azure DevOps organization, project, and work item type. That lets a reported defect enter the process your team already uses, instead of arriving as an unstructured message someone must turn into work later. The integration supports creating and updating work items and sending messages to them. Automatic routing is based on the ticket types you select; individual tickets can also be sent manually. ## Before you connect Your Azure DevOps organization must allow third-party application access. Gleap prompts you to check this policy before starting authorization. 1. Add Azure DevOps in your project's Integrations settings. 2. Complete authorization and select the organization and project. 3. Choose the work item type and configure forwarding. 4. Test with a report whose ticket type matches your rule. Read the [issue tracker connection guide](https://help.gleap.io/en/articles/350-connect-an-issue-tracker-or-a-chat-tool) for routing and troubleshooting. [In-app bug reporting](https://www.gleap.ai/product/in-app-bug-reporting) supplies the customer evidence. Your team decides how that evidence becomes planned work in Azure DevOps. ## Pull requests from Kai Code From Team, [Kai Code](https://www.gleap.ai/kai-code) also works in Azure Repos. Connect a repository in Kai Code and authorize Azure DevOps. Sessions on Kai Code Cloud and on the Kai Code Bridge, which runs on your own machine, open a pull request in the connected repository for your team to review and merge. ## FAQ ### Which Gleap plan includes the Azure DevOps integration? Team, Pro and Enterprise include the work item integration and [Kai Code](https://www.gleap.ai/kai-code), which works in Azure Repos. See [pricing](https://www.gleap.ai/pricing) for the plans. ### Does Kai Code open pull requests in Azure DevOps? Yes. Kai Code opens a pull request in the connected Azure DevOps repository, on Kai Code Cloud and on the Kai Code Bridge, for your team to review and merge. It never merges on its own. ### What does our Azure DevOps organization need before we connect? Third-party application access must be allowed in your organization policies, or Gleap cannot connect to your projects. Gleap reminds you to check this policy before authorization starts. [Connect with Azure DevOps](https://app.gleap.ai/register) --- # Zendesk integration Source: https://www.gleap.ai/integrations/zendesk Description: Connect Gleap to Zendesk to create tickets from customer reports. Pick optional brand and organization settings and control which conversations are forwarded. Connect a Gleap support workflow to the team that handles work in Zendesk. The native integration creates Zendesk tickets from the reports you forward, so the receiving team has the customer's context to work from. ## Make the handoff deliberate This is useful when a specialist team still works in Zendesk or during a transition between support systems. Choose which ticket types cross into Zendesk, or submit individual tickets when another team needs to take over. The configuration supports optional brand and organization choices. You can also send messages to the linked ticket as the conversation develops. ## Set up Zendesk 1. Add Zendesk in your Gleap project's Integrations settings. 2. Enter the Zendesk subdomain and complete the connection flow. 3. Select a brand or organization if needed, then configure forwarding. 4. Send a sample report and check the created ticket in Zendesk. Agree which team owns the next customer reply so a handoff does not become two parallel conversations. The [native integration overview](https://help.gleap.io/en/articles/351-every-integration-and-what-it-does) explains the connection's purpose. If you are choosing your long-term support platform, read the [Gleap and Zendesk comparison](https://www.gleap.ai/alternatives/alternative-to-zendesk). [Connect with Zendesk](https://app.gleap.ai/register) --- # HubSpot integration Source: https://www.gleap.ai/integrations/hubspot Description: Connect Gleap to HubSpot to create tickets from customer conversations. Choose an optional pipeline and stage, and decide how comments reach the receiving team. Keep a support handoff connected when the receiving team works in HubSpot. The native integration creates HubSpot tickets from Gleap reports, so that team gets a record it can own in its existing service workflow. It is available on the Team, Pro and Enterprise plans. ## Route the ticket into a pipeline You can select a HubSpot pipeline and its starting stage, or connect without specifying a pipeline. The integration supports creating and updating tickets and sending messages; a setting lets you send comments as notes. That makes it useful when a specialist team handles escalations in HubSpot. Decide which conversations should cross that boundary and who is responsible for the customer reply. ## Connect HubSpot 1. Add HubSpot from your Gleap project's Integrations settings and authorize the account. 2. Choose a pipeline and stage if your handoff needs them. 3. Set the comment behavior and ticket types to forward. 4. Send a sample ticket and check its pipeline, stage, and content in HubSpot. Read the [native integration overview](https://help.gleap.io/en/articles/351-every-integration-and-what-it-does) for the role of the HubSpot connection. For the team staying in Gleap, the [customer support platform](https://www.gleap.ai/product/multichannel-customer-support-platform) keeps the conversation and its ownership in one inbox. ## FAQ ### Which Gleap plan includes the HubSpot integration? ### Can we import HubSpot tickets into Gleap? Yes. **Data import** in the Gleap inbox brings in HubSpot contacts and tickets with their conversations, using the access token of a HubSpot private app. It works without this integration, for example when support moves from HubSpot to Gleap. ### Can Gleap's AI agents use HubSpot through MCP? Yes, as an agent tool that is separate from this integration. Kai Support and Kai Code can use HubSpot on Team, Pro and Enterprise, and [custom agents](https://www.gleap.ai/kai-custom-agents) can use it on Team, Pro and Enterprise. Gleap connects the tool through Composio's MCP server for HubSpot, so an agent can look up contacts, companies and deals with the actions you switch on. [Connect with HubSpot](https://app.gleap.ai/register) --- # Salesforce integration Source: https://www.gleap.ai/integrations/salesforce Description: Connect Gleap to Salesforce to create and update cases from customer tickets. Add a Gleap_Content field to the Case object and choose which tickets to forward. Keep the customer issue visible to the team working in Salesforce. Gleap creates cases from support tickets and can send updates and messages to the connected case. ## Prepare the Case object Before connecting, add a custom Rich Text Area field called Gleap_Content to the Salesforce Case object. The integration uses this field for its content. Check the [Salesforce setup guide](https://help.gleap.io/en/articles/355-salesforce) for the preparation step. ## Connect the correct instance 1. Add Salesforce from Integrations in your Gleap project. 2. Enter the Salesforce instance URL and authorize the connection. 3. Choose which ticket types should create cases, or leave automatic forwarding off and send tickets individually. 4. Test a ticket and inspect the resulting case and its content field. Use the intended production or sandbox instance. The authorizing account needs access to create cases and use the configured field. ## Keep cases meaningful Forward the conversations the Salesforce team needs to act on, such as a confirmed customer issue requiring their involvement. Routine questions can stay in Gleap's [customer support inbox](https://www.gleap.ai/product/multichannel-customer-support-platform), while the case carries the handoff for the account team. [Connect with Salesforce](https://app.gleap.ai/register) --- # Stripe integration Source: https://www.gleap.ai/integrations/stripe Description: Connect Stripe to Gleap to see customer subscriptions and recent charges beside support conversations. Give your team billing context without switching tools. Answer a billing question with the customer's account in view. The native Stripe integration shows the matched customer's subscriptions and recent charges in Gleap, so your support team can understand the situation before replying. It is available on the Team, Pro and Enterprise plans. ## Bring billing context into support The Stripe panel includes charges, subscriptions, and address details, with a link to open the customer in Stripe. That helps with questions such as which subscription a customer has or whether a recent charge appears on the account. Use Stripe for billing changes such as refunds or subscription management. This connection gives the support team context while they work in Gleap. ## Connect and check customer matching Add Stripe from your project's Integrations settings and supply a restricted API key with the read access described in the [Stripe setup guide](https://help.gleap.io/en/articles/352-stripe). The guide explains matching by Stripe customer ID, email, and company domain. Sending the Stripe customer ID as customer data gives the connection an explicit account to look up. Check a known customer after setup, especially when the person contacting support is different from the billing contact. ## Keep the answer in the conversation Your team can use those details in the [customer support inbox](https://www.gleap.ai/product/multichannel-customer-support-platform) to give a more informed response without asking the customer to repeat information already on their billing account. ## FAQ ### Which Gleap plan includes the Stripe integration? ### Can the Stripe integration issue refunds or change subscriptions? No. The native integration reads charges, subscriptions and address details with a restricted API key. Refunds and subscription changes stay in Stripe. ### Can Gleap's AI agents use Stripe through MCP? Yes, as an agent tool that is separate from this integration. Kai Support and Kai Code can use Stripe on Team, Pro and Enterprise, and [custom agents](https://www.gleap.ai/kai-custom-agents) can use it on Team, Pro and Enterprise. Gleap connects the tool through Composio's MCP server for Stripe, and the agent calls only the actions you switch on, so keep actions that move money off unless the agent should use them. [Connect with Stripe](https://app.gleap.ai/register) --- # Microsoft Teams integration Source: https://www.gleap.ai/integrations/microsoft-teams Description: Connect Gleap to Microsoft Teams to send ticket notifications and thread messages. Choose a team and channel, then configure the ticket types to forward. Let the right people know when customer work needs attention. Gleap's Microsoft Teams integration sends ticket notifications to a chosen channel, so the team can notice an issue without continually checking the inbox. ## Pick the team and channel The connection requires both a Microsoft Teams team and a channel. Choose a destination with a clear audience, such as the channel used by the people responsible for incoming product issues. The integration supports sending messages to the channel and to a thread. Configure the ticket types that should trigger notifications so the channel stays useful to its readers. ## Connect Microsoft Teams 1. Add MS Teams from Integrations in your Gleap project. 2. Authorize the Microsoft account used for the connection. 3. Select the team and channel, then save your forwarding choices. 4. Create a matching sample ticket and check the notification in Teams. The [native integration overview](https://help.gleap.io/en/articles/351-every-integration-and-what-it-does) lists the Teams connection alongside Gleap's other notification tools. ## Keep the work attached to the conversation Use Teams to bring an issue to someone's attention. Gleap's [customer support platform](https://www.gleap.ai/product/multichannel-customer-support-platform) gives that conversation an owner and a place for the team to follow through with the customer. [Connect with Microsoft Teams](https://app.gleap.ai/register) --- # Notion integration Source: https://www.gleap.ai/integrations/notion Description: Connect Gleap to Notion to create database entries from customer reports. Share a database, choose what to forward, and use the native integration in beta. Bring customer reports into the Notion database where your team organizes product work. Gleap's native Notion integration is in beta and creates entries from the tickets you choose to send. It is available on the Team, Pro and Enterprise plans. ## Give the connection access to a database Authorize Notion, share the destination database with Gleap, and select it in the connection settings. A database that has not been shared will not appear in the picker. This works well when a product team keeps an intake database in Notion. Support can forward a report once its next step is clear, leaving prioritization and planning with the people who maintain that database. ## Choose the report detail Use automatic forwarding for selected ticket types or send tickets individually. A reduced-detail option sends email, bug type, and form data when you do not need the fuller report in Notion. The native connection creates database entries. An agent that should search or update Notion pages uses Notion as a tool instead: Kai Support on Team, Pro and Enterprise, and [custom agents](https://www.gleap.ai/kai-custom-agents) on Team, Pro and Enterprise. ## Try the handoff Send a sample ticket and inspect the resulting database entry before relying on the beta integration for your team's intake. The [setup guide](https://help.gleap.io/en/articles/350-connect-an-issue-tracker-or-a-chat-tool) covers destination access and forwarding. ## FAQ ### Which Gleap plan includes the Notion integration? Team, Pro and Enterprise. The native Notion integration is in beta. See [pricing](https://www.gleap.ai/pricing) for the plans. ### Do Notion changes sync back to Gleap? No. The integration creates entries in your Notion database; edits made in Notion stay in Notion and do not change the Gleap ticket. ### Can Gleap's AI agents use Notion through MCP? Yes, as an agent tool that is separate from this integration. Kai Support and Kai Code can use Notion on Team, Pro and Enterprise, and custom agents can use it on Team, Pro and Enterprise. Gleap connects the tool through Composio's MCP server for Notion, and the agent calls only the actions you switch on. Other remote MCP servers can be added by URL as a Custom MCP tool. [Connect with Notion](https://app.gleap.ai/register) --- # Asana integration Source: https://www.gleap.ai/integrations/asana Description: Connect Gleap to Asana to create tasks from customer reports. Pick a workspace, project, and section, then choose which tickets enter your project workflow. Keep customer work alongside the rest of your team's Asana project. Gleap turns reports into tasks with their captured context, so the person taking over can start from the customer's experience. ## Put the task in its place Select an Asana workspace, project, and section. Use a section for incoming customer issues, for example, so the team can decide priority before moving work into its delivery plan. The integration can create tasks and send updates and messages to them. Choose which ticket types should arrive automatically, or forward an individual ticket when it is ready for another team. ## Connect your Asana project 1. Add Asana from Integrations in your Gleap project. 2. Sign in to Asana and authorize the connection. 3. Select the workspace, project, and destination section. 4. Save your forwarding choices and check a sample report in Asana. The [connection guide](https://help.gleap.io/en/articles/350-connect-an-issue-tracker-or-a-chat-tool) explains the routing controls shared by Gleap's project integrations. ## Keep feedback connected to decisions A task is one possible next step for a customer request. Use [product feedback software](https://www.gleap.ai/product/product-feedback-software) to understand demand before choosing which requests become Asana work. [Connect with Asana](https://app.gleap.ai/register) --- # Trello integration Source: https://www.gleap.ai/integrations/trello Description: Connect Gleap to Trello to turn customer reports into cards. Choose the board and list, forward selected ticket types, and keep report context with the work. Turn a customer report into a Trello card without rebuilding it from a chat transcript. Gleap sends the report and its captured context to the board and list you choose. ## Give incoming work a home A dedicated list can make customer issues easy to triage alongside your team's other work. For example, send confirmed bugs into an incoming list, then let the team move each card through its normal planning process. Configure automatic forwarding for selected ticket types or send individual tickets manually. The connection supports card creation, updates, and messages as the report develops. When a card moves to another list, the new list appears in the Gleap ticket's history. ## Connect the board and list 1. Add Trello in your Gleap project's Integrations settings. 2. Authorize Gleap to access your Trello account. 3. Choose the board and destination list. 4. Save the forwarding rules and check a sample card in Trello. If cards do not appear, check that the list still exists and the report's ticket type matches your settings. The [issue tracker setup guide](https://help.gleap.io/en/articles/350-connect-an-issue-tracker-or-a-chat-tool) covers these checks. [In-app bug reporting](https://www.gleap.ai/product/in-app-bug-reporting) helps customers show what happened, so the card starts with evidence your team can use. [Connect with Trello](https://app.gleap.ai/register) --- # Webhooks integration Source: https://www.gleap.ai/integrations/webhooks Description: Use Gleap webhooks to send ticket events to your endpoint. Set the callback URL and headers, choose the events you need and build your own workflow. Connect a customer event to a system your team owns. Gleap's webhook integration sends ticket events to a callback URL, giving your application the input for a custom notification, record, or follow-up workflow. ## Choose what your endpoint receives The native integration supports ticket creation, updates, deletion, messages, and assignee-change events. Set the events and ticket types your receiver needs, then decide what your application should do with them. For example, your backend could use an incoming bug report to create an entry in an internal triage system. Your code defines the mapping and the downstream behavior. ## Configure the receiver Set the callback URL in the webhook configuration. Custom header fields let you provide the authentication information expected by your endpoint. Send a sample event and inspect the payload your service receives before connecting it to a production action. Build the receiver around that event data and the behavior your workflow requires. The [integration guide](https://help.gleap.io/en/articles/349-how-integrations-work) explains where native connections are configured. To work with Gleap through its API, start with the [developer documentation](https://docs.gleap.ai/). If your destination already has the required action in Zapier, the [Zapier integration](https://www.gleap.ai/integrations/zapier) offers a route without writing the receiver yourself. [Connect with Webhooks](https://app.gleap.ai/register) --- # Gleap Brand and Messaging Source: https://www.gleap.ai/brand Description: Gleap brand language, agent roles, logos and press facts. AI-native customer support for software teams: support that ships fixes your team reviews. Brand and press ## Gleap, support that ships fixes. How we describe Gleap, in one place. The idea, the team, the logo and the facts. For partners, press and anyone who writes about us. ## What Gleap is. Gleap is AI-native customer support for software teams: one platform connecting support, feedback and coding agents. Kai Support answers customers, Kai Resolve investigates issues, Kai PM recommends priorities and Kai Code opens pull requests. Your team decides what to build, reviews and ships. Customer follow-ups run with your configured release controls. ## The idea Software is not finished when it ships. Customers find the gaps. Gleap puts an AI team on those gaps, from the first question to the released fix and customer update, with humans deciding at every step that matters. Every product has a loop: a customer hits a problem, someone answers, someone investigates, someone decides, someone fixes, someone tells the customer. Today that loop runs through five tools and five inboxes, and most of it never closes. Gleap runs the loop with an AI team that has the same tools your people have: the conversation, the logs, the screen recording, the codebase, the roadmap. Kai Support can answer automatically within your rules. Your team decides what to build, reviews pull requests and ships releases. By default, a teammate confirms a fix is live before Gleap sends the customer update. ## Three lengths. Copy the one that fits your space. Five words Gleap, support that ships fixes. Fifteen words Gleap is AI-native customer support for software teams: agents prepare the fixes your team ships. Forty words Gleap is AI-native customer support where agents and humans work together. Kai Support answers customer questions, Kai Resolve investigates hard tickets with logs and code, Kai PM ranks feature requests, Kai Code writes the fix. Your team reviews, decides and ships. ## The team. Gleap is a team, not a bot. We always name the member doing the work, and we always say who reviews. Naming: Kai Support, Kai Resolve, Kai PM, Kai Code, Kai Copilot, exactly like that. Kai Support is the support agent; the group is the AI team. Gleap is the company and the platform. Gleap does not answer tickets, Kai Support does. The agents are agents, never bots, chatbots or assistants. ## How to talk about Gleap - Gleap is the company and the platform. Write it as Gleap, never GLEAP or gleap. - The agents are Kai Support, Kai Resolve, Kai PM and Kai Code. Kai Support is the support agent. Together they are the AI team. - Gleap does not answer tickets; Kai Support does. Kai Code does not ship; it opens the pull request and your engineers merge. - The agents are agents, not bots, chatbots or assistants. - In one sentence: Gleap, AI-native customer support for software teams. Kai Support answers customers, Kai Resolve investigates, Kai PM recommends priorities, Kai Code opens the pull request. Your team reviews and ships. ## The logo. Black on light, white on dark. The Gleap logo is the ring mark and the wordmark. Use the black version on light backgrounds and the white version on dark backgrounds. Keep clear space of at least the height of the ring around it. Do not recolor, rotate, outline, add effects, or place it on busy imagery. Logo, black Logo, white Mark, black Mark, white Download all (ZIP) ## Facts and proof. Customer results, with the story behind them. Trusted by 4,500+ teams, including Squarespace, UNICEF and Papa Johns. 4.6/5 on G2. Seven channels in one inbox: widget, email, WhatsApp, Slack, Instagram, Messenger, Telegram. Starter covers live chat; email and the messaging channels need Team. Commonplace: Kai Support handles 50 to 60 percent of inbound support. Read the story Partfox: fully integrated with custom data in 10 days. Airspeed: 75,000+ users supported on Gleap. Starter from $29/month for one seat, and unlimited seats with every agent included from Team. Kai Support costs $0.29 per resolution; the other agents bill for the work they do. Pricing Numbers are customer results, not benchmarks. We do not publish claims without a customer behind them. ## Boilerplate. For press releases and partner pages. About Gleap Gleap is AI-native customer support for software teams, support that ships fixes: agents that work inside the customer conversation, the code and the roadmap, with the company's own team in control. Its agents, Kai Support, Kai Resolve, Kai PM and Kai Code, answer customer questions, investigate bugs with screen recordings, logs and code, prioritize feature requests and open pull requests, while the customer's own team reviews and ships. More than 4,500 teams use Gleap, including Squarespace, UNICEF and Papa Johns. Gleap GmbH is based in Schwarzach, Austria. Press and partnerships Imprint ### hello@gleap.ai Press, partnerships and brand questions. ### Logo pack (ZIP) Logos and marks, black and white, as SVG. ### SOC 2 Type II audited Security and compliance in the trust center. --- # Contact the Gleap Team Source: https://www.gleap.ai/contact Description: Contact Gleap for sales, support, partnerships or careers. Open the chat to reach the Gleap team, book a demo or email hello@gleap.ai. Contact ## Talk to the people behind Gleap. Sales, support, partnerships and careers start here. Open the chat and we route you to the right person. ## How can we help? Pick the route that fits your question. Talk to sales ### Book a demo A live walkthrough of Gleap for your team. Bring a ticket and your questions. Book a demo See pricing Get help ### Chat with support Questions about your account, setup or billing. Open the chat and tell us what you need. Open chat Read the docs Status page ### hello@gleap.ai Partnerships, press, invoices and anything that needs a paper trail. ### Trust center SOC 2 Type II report, DPA, sub-processors and DORA information. ### Careers Open roles on the Gleap team. ### Startup program Eligible startups get 50% off Team or Pro for 12 months. Company Imprint ### SOC 2 Type II audited Report available under NDA on request. ### GDPR (DSGVO) compliant Public DPA and sub-processor list. ### EU or US data residency Choose the region at signup. --- # Download Gleap - Desktop & Mobile Apps Source: https://www.gleap.ai/downloads Description: Download Gleap for macOS, Windows, Linux, iPhone, iPad, and Android, or open the web app in your browser. ## Download Gleap. Desktop and native mobile apps. ## Your Gleap workspace, wherever support happens. Install the desktop app for macOS, Windows, or Linux, or get the native mobile app for iPhone, iPad, and Android. ## Desktop downloads Choose the package for your operating system. ### macOS (Universal) DMG for Apple Silicon and Intel Macs. ### Windows 64-bit Installer for Windows 10 and 11. ### Linux Debian / Ubuntu DEB package for apt-based systems. ### Linux Fedora / RHEL RPM package for rpm-based systems. ## Native mobile apps Download Gleap from the official app store for your device. ### iPhone and iPad Download Gleap Dashboard from the Apple App Store. ### Android Download Gleap from Google Play. ### See the mobile experience Explore the native inbox, boards, Kai Code, updates, and push notifications. ## Need help installing? We can help you pick the right app package. If you are setting up Gleap for a team, sign in to your workspace first and then install the app that matches your device. ## Get Gleap on every device your team uses. --- # Gleap pricing explained: plans and AI costs Source: https://www.gleap.ai/blog/gleap-pricing-explained Description: Gleap pricing billed yearly: Starter $29 a month, Team $149, Pro $299, Enterprise from $999. Kai Support $0.29 per resolution, and how other agents bill. Published: 2026-09-27 --- # Best Customer Support Software in 2026: 12 Tools Compared Source: https://www.gleap.ai/blog/best-customer-support-software Description: The 12 best customer support software tools in 2026, from Gleap and Zendesk to Intercom and Freshdesk, compared by price, free plan, AI and bug reporting. Published: 2026-03-03 --- # Best Help Desk Software for SaaS in 2026: 8 Support Platforms Compared Source: https://www.gleap.ai/blog/best-customer-support-platform-saas Description: Compare help desk software and customer support platforms for SaaS: Gleap, Zendesk, Freshdesk, Intercom, Help Scout, Zoho Desk, HubSpot and Front. Published: 2026-03-03 --- # Best Zendesk Alternatives and Competitors in 2026 Source: https://www.gleap.ai/blog/best-zendesk-alternatives-2026 Description: The 10 best Zendesk alternatives in 2026, from Gleap and Freshdesk to Zoho Desk and Intercom, compared by price, free plan, AI agent and bug reporting. Published: 2026-04-23 --- # Best Intercom Alternatives and Competitors in 2026 Source: https://www.gleap.ai/blog/best-intercom-alternatives-2026 Description: The 10 best Intercom alternatives in 2026, from Gleap and Zendesk to Help Scout and Crisp, compared by price, free plan, AI agent and bug reporting. Published: 2026-04-11 --- # Intercom pricing in 2026: seats, Fin AI costs and what a team pays Source: https://www.gleap.ai/blog/intercom-fin-ai-pricing-2026 Description: Intercom pricing in 2026: $29 to $132 per seat a month billed annually, Fin AI Agent at $0.99 per outcome, what counts as an outcome and team totals. Published: 2026-04-20 --- # Zendesk pricing in 2026: plans, AI costs and what a team pays Source: https://www.gleap.ai/blog/zendesk-pricing Description: Zendesk pricing in 2026: $19 to $115 per agent a month billed annually, what AI resolutions cost, what add-ons cost and totals for real teams. Published: 2026-09-27 --- # Freshdesk pricing in 2026: plans, Freddy AI costs and what a team pays Source: https://www.gleap.ai/blog/freshdesk-pricing Description: Freshdesk pricing in 2026: $19 to $89 per agent a month billed annually, Omni from $29, how Freddy AI sessions and Copilot are billed, and team totals. Published: 2026-09-27 --- # Tidio pricing in 2026: plans, Lyro AI costs and what a team pays Source: https://www.gleap.ai/blog/tidio-pricing Description: Tidio pricing in 2026: the free plan, Starter from $24.17 a month, Growth by conversation volume, how Lyro AI conversations are billed and team totals. Published: 2026-09-27 --- # AI chatbot pricing in 2026: what support teams pay Source: https://www.gleap.ai/blog/ai-chatbot-pricing Description: AI chatbot pricing for support in 2026: per resolution, conversation, seat, message or credit, with dated prices from 11 vendors and worked monthly totals. Published: 2026-09-27 --- # Best Freshdesk Alternatives in 2026: 10 Tools Compared Source: https://www.gleap.ai/blog/best-freshdesk-alternatives-2026 Description: The 10 best Freshdesk alternatives in 2026, from Gleap and Zendesk to Zoho Desk and Help Scout, compared by price, free plan, AI agent and bug reporting. Published: 2026-04-21 --- # Freshdesk vs Zendesk in 2026: pricing, AI agents and which one fits Source: https://www.gleap.ai/blog/freshdesk-vs-zendesk Description: Freshdesk vs Zendesk compared for 2026: price per agent, how each bills its AI agent, channels, help center and worked team totals, with dated sources. Published: 2026-09-27 --- # Intercom vs Zendesk in 2026: pricing, AI agents and which one fits Source: https://www.gleap.ai/blog/intercom-vs-zendesk Description: Intercom vs Zendesk in 2026: seat prices, Fin outcomes versus Zendesk AI resolutions, channels and setup, with dated sources and what the Fin sale changes. Published: 2026-09-27 --- # Zendesk migration: how to move from Zendesk to Gleap Source: https://www.gleap.ai/blog/migrate-from-zendesk-to-gleap Description: Zendesk migration, step by step: what Gleap's importer brings over, how to connect Zendesk, what to rebuild and a cutover plan for your team. Published: 2026-09-27 --- # Intercom migration: how to move from Intercom to Gleap Source: https://www.gleap.ai/blog/migrate-from-intercom-to-gleap Description: Intercom migration, step by step: import contacts, conversations and help center articles into Gleap, rebuild your workflows and plan the cutover. Published: 2026-09-27 --- # Best Live Chat Software in 2026: 9 Tools Compared Source: https://www.gleap.ai/blog/best-live-chat-software-saas-2026-d2896 Description: The 9 best live chat software tools in 2026, from Gleap and Intercom to LiveChat, Tidio and tawk.to, compared by price, free plan, AI and mobile support. Published: 2026-04-20 --- # Live Chat for SaaS: The Complete Guide Source: https://www.gleap.ai/blog/live-chat-saas-guide Description: Live chat for SaaS explained: where to place it, how to combine AI and human agents, routing and handoffs, and the metrics that show it works. Published: 2026-03-10 --- # Chatbot vs live chat: when to use each in support Source: https://www.gleap.ai/blog/chatbot-vs-live-chat Description: Chatbot vs live chat for customer support: what each handles well, where AI answers fall short, what each costs and how to run both with a clean handoff. Published: 2026-09-27 --- # What Is a Knowledge Base? A Complete Guide to Building One Source: https://www.gleap.ai/blog/knowledge-base-guide Description: A knowledge base is a self-service library of help articles and product answers. Learn the types, how to build one, where AI fits and what to measure. Published: 2026-03-10 --- # Tier 2 support: how escalation works and where AI investigation fits Source: https://www.gleap.ai/blog/tier-2-support Description: Tier 2 support explained: what it handles, when to escalate from tier 1, what a good handoff contains, which metrics matter and where AI investigation fits. Published: 2026-09-27 --- # Best CSAT Software in 2026: 9 Tools for SaaS Teams Source: https://www.gleap.ai/blog/best-csat-software Description: Nine CSAT tools compared for SaaS teams: post-chat, in-app and email surveys, NPS support, integrations and dated prices, with an honest note on each fit. Published: 2026-09-27 --- # Best Bug Reporting Tools for SaaS in 2026: 8 In-App Tools Compared Source: https://www.gleap.ai/blog/best-in-app-bug-reporting-tools-2026 Description: The 8 best bug reporting tools for SaaS in 2026, compared: in-app capture on web and mobile, screenshots, logs and replay, tracker handoff and dated prices. Published: 2026-04-20 --- # In-App Bug Reporting: The Complete Guide Source: https://www.gleap.ai/blog/in-app-bug-reporting-guide Description: A practical guide to in-app bug reporting for SaaS teams: what to capture, how to triage reports, how to integrate with engineering, and how to close the loop. Published: 2026-03-03 --- # Bug Triage: What It Is and How AI Improves the Process Source: https://www.gleap.ai/blog/ai-driven-bug-triage Description: Bug triage is how teams review, deduplicate, prioritize and assign incoming bug reports. Learn the process, where AI helps and which calls stay human. Published: 2026-02-20 --- # Bug Report Template for SaaS Teams Source: https://www.gleap.ai/blog/bug-report-template Description: Copy this bug report template for SaaS teams. Capture expected behavior, actual behavior, reproduction steps, screenshots, logs, severity, and impact. Published: 2026-06-06 --- # Customer Feedback Management: A Guide to Feedback Systems and Software Source: https://www.gleap.ai/blog/customer-feedback-software-guide Description: Customer feedback management explained: which feedback to collect, how a feedback system routes and prioritizes it, and what feedback software should do. Published: 2026-03-04 --- # Customer Feedback Tools: The 10 Best for SaaS Teams in 2026 Source: https://www.gleap.ai/blog/best-customer-feedback-tools-saas-2026 Description: The 10 best customer feedback tools for SaaS in 2026: in-app platforms, feature voting boards and survey tools compared, with dated prices and honest limits. Published: 2026-04-20 --- # AI Customer Feedback Analysis and Prioritization Source: https://www.gleap.ai/blog/ai-customer-feedback-analysis Description: AI customer feedback analysis groups tickets, surveys and requests into themes. How it works, how to prioritize what it finds and which tools do it. Published: 2026-02-02 --- # AI Tools for Product Managers in 2026: 10 Compared Source: https://www.gleap.ai/blog/ai-tools-for-product-managers Description: Ten AI tools for product managers, grouped by job: feedback analysis, prioritization, research, specs, prototypes and analytics, with dated prices and limits. Published: 2026-09-27 --- # The customer feedback loop: collect, prioritize, ship and follow up Source: https://www.gleap.ai/blog/customer-feedback-loop Description: The customer feedback loop in four stages: collect, prioritize, ship and follow up. Owners, metrics, common failure points and how to close the loop. Published: 2026-09-27 --- # Feature Request Template for Product Teams Source: https://www.gleap.ai/blog/feature-request-template Description: Copy this feature request template for product teams. Capture customer problem, use case, impact, segment, workaround, evidence, and roadmap decision. Published: 2026-06-06 --- # Release Notes Template for SaaS Product Updates Source: https://www.gleap.ai/blog/release-notes-template Description: Copy this release notes template for SaaS updates. Explain what changed, why it matters, who it affects, availability, setup steps, fixes, and next steps. Published: 2026-06-06 --- # Mobile App Feedback: The Complete Guide Source: https://www.gleap.ai/blog/mobile-app-feedback-guide Description: Learn how to collect, prioritize, and act on mobile app feedback across in-app reports, app store reviews, crash data, surveys, and product analytics. Published: 2026-03-10 --- # Best AI Coding Agents in 2026: 10 Compared, From Bug Report to Pull Request Source: https://www.gleap.ai/blog/ai-coding-agents-bug-fixes Description: The best AI coding agents in 2026 compared: Claude Code, Codex, Cursor, GitHub Copilot, Devin and more, with dated prices and how each handles a bug fix. Published: 2026-09-27 --- # Self Healing Software: Why the New Era Starts With Your Customers Source: https://www.gleap.ai/blog/self-healing-software Description: Self healing software has entered a new era. See how AI agents turn customer bug reports into investigated fixes in pull requests your team reviews. Published: 2026-07-07 --- # GPT-6 and Claude Opus 5.5 are now in Gleap Source: https://www.gleap.ai/blog/gpt-6-claude-opus-5-5-in-gleap Description: GPT-6 Astra, Sol and Luna, plus Claude Opus 5.5, are now in Gleap. Choose a model for Kai Support or Kai Code to match reasoning, speed and cost to the work. Published: 2026-09-23 --- # US data residency, built for your customers Source: https://www.gleap.ai/blog/us-data-residency Description: Gleap brings US data residency to AI-native customer support. Customer databases and backups stay in the US. Choose EU or US hosting at signup. Published: 2026-09-20 --- # Gleap: support that ships fixes Source: https://www.gleap.ai/blog/gleap-your-ai-software-team Description: AI-native customer support for software teams: Kai and your team turn customer reports into shipped fixes. Why we built Gleap, and where humans decide. Published: 2026-09-16