Email sequences that stop when people reply.

A sequence is a series of emails and chat messages that goes out over days or weeks to each contact who enters it. Steps run top to bottom: emails, chat messages, waits, Wait until steps, If / else branches and actions such as a tag, contact data, a pipeline or another sequence. Each person moves through it on their own schedule and leaves when they reply, reach the goal or meet an exit rule.

When an event your app tracks happens, when a contact is created, or when you add them: by hand, from the contact's profile, as a segment of up to 10,000 contacts, in bulk from a pipeline board or table, or with the Enroll in sequence action in conversation, pipeline and survey workflows. Audience filters narrow who can join, and you decide whether someone can join again.

Always when they reply to the sequence's own email or chat, unsubscribe, or their address bounces. You can also stop it when they contact you about anything else, when an event happens such as a cancelled trial, or when their contact data matches a filter. A goal, for example subscribed within 14 days, can end it too. Out-of-office replies pause it until the person is back.

Wait until waits for the contact to do something, up to a time limit, then splits into the people who did it and the people who didn't. If / else checks something about the contact right now, such as their plan or a tag, and sends them down Yes or No.

Yes. A follow-up email replies in the thread of the first email, so the sequence reads like one conversation. Emails are conversational, one to one without an unsubscribe link, or marketing, with an unsubscribe link.

Each email comes from you or a teammate, in the Plain, Personal or Company look. Replies go to the sender, a teammate or a team, as conversations in the Gleap inbox with the contact's history.

Yes. Pick the days, hours and time zone; messages due outside them wait. Waits can count business days, so a Friday email with a two business day wait is followed up on Tuesday.

Yes. Edits to a live sequence are saved as unpublished changes until you publish or discard them. Preview as shows every email the way a specific contact would see it, and Send test mails it to you.

People enrolled, replied, finished and reached the goal, emails sent with their open rate, and a flow of every step and path with the reason people left. Each email shows sent, replied, opened and clicked; opens and clicks are tracked for the Personal and Company looks. The Recipients tab shows each person's path with a link to the conversation.

Yes. Switch an email to Written by Kai and tell Kai what to write. When the step is due, Kai writes each person their own subject and message from their product activity, company, conversations, your help center and website. Write a sample to see it for a real contact first. People Kai has nothing specific to say about get the email you wrote, or skip the step. Kai-written emails are billed as AI usage.

An automated email is one message sent when a trigger matches. A sequence chains several messages with waits and paths for each person and stops when they reply or reach the goal. Both are in Gleap; see email marketing automation.

Yes. Through the Gleap MCP server, Claude, ChatGPT, Cursor and other agents create a sequence from a description, preview it for a real contact, send you a test, turn it on once you approve, enroll contacts and read the results.

Sequences are included from Team ($149 per month, billed annually). Team includes 1,000 emails to customers a month, then $2 per 1,000. See pricing. Names and numbers on this page illustrate the interface; they are not customer results.