Customer stories

Results teams report.

85%+

of conversations solved by Kai

response time at Gather, down from 30

to go live at Salesforge

AI chatbot, knowledge base and ticketing in one integrated platform.

If they want AI chatbot functionality combined with a knowledge base and ticketing system, all integrated, then Gleap is for them.

50%

Of customer inquiries resolved by AI

50-60%of incoming support cases handled by Kai Support

This is an exceptionally good tool.

Commonplace brought feedback, support, knowledge base and roadmap work into Gleap.

Benjy Meyer

Chief Product & Technology Officer, Commonplace

More customer stories

The support platform stopped stealing product time.

We have way more time doing what we actually need to do.

100+

Help center collections created

Gleap brought support, roadmap, news, and Slack into one place.

Gleap has everything in one place; that is the biggest benefit.

<1 day

Setup and migration

Live chat, AI support, feedback, tours, checklists, and surveys in one place.

Partfox moved from restrictive per-seat tooling to Gleap, fully integrated custom data in 10 days, and unlocked user engagement without every new feature becoming another budget decision.

10 days

To full integration at Partfox

One place for feedback, support, knowledge base, and roadmap work.

This is an exceptionally good tool.

50-60%

Inbound support handled by Kai Support

Kai handles 62% of a beauty brand's shop conversations, nearly half of them after hours

62%

Of Kai's conversations needed no person

Gleap made support faster for users in the field.

Gleap saves us a lot of time and our users find it incredibly useful.

5min

Response time after Gleap

Kai handles 77% of a Dutch online shop's conversations, half of them while the team is offline

77%

Of Kai's conversations needed no person

One dashboard for tickets, surveys, chat, and customer insights.

Everything is in the same place.

1

Platform for customer communication

Your story starts here.

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4.6/5

on G2 · 4,500+ teams