The HubSpot alternative.

Most conversations resolved for under $0.05 each*, live in minutes.

Kai Support answers chat, email and WhatsApp from your knowledge and hands the hard ones to your team with the full context. Gleap Team includes unlimited seats instead of Service Hub’s per-seat pricing, and the native HubSpot integration keeps your CRM team connected.

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Trusted by 4,500+ teams, from startups to global businesses
Planned 31

Richer Jira (and Linear) Sync: Link, Track, and Customize Issues from Gleap

Also, other setting for integration would be nice: - set labels for tickets (like environment label) - set reporter, maybe we can identify the user and have it as reporter (this tool is used by internal employees) - define a description template for Jira ticket

Auto-detect host app dark/light mode for Gleap widget theme

Auto-detect host app dark/light mode for Gleap widget theme Customer asks if Gleap can detect whether the app (or widget host) is in dark mode or light mode and automatically switch the widget theme accordingly.

Add support for regional public holidays in operating hours settings

Add support for regional public holidays in operating hours settings Select Public Holiday for our Federal State. And create custom holiday for our company e.g. company party.

In progress 2

Team working hours

Set availability per agent and route conversations by working hours.

Bulk CSV export

Export tickets and contacts in one go.

Released 43

Tables in Knowledge Base

How can I insert a table in Gleap KB editor? I need to insert pricing...

Send Later + Undo Send for Support Replies (with scheduling)

Hello, it happens that customer tickets are being handled from our team.

Gleap widget apps

Add the ability to support custom widget apps.

Try a real support case from first question to engineering handoff.
Compare pricing
HubSpot Service Hub vs Gleap at a glance. Gleap is an AI-native support platform that connects support to bug evidence, feedback and, from Team, reviewed code work, with unlimited seats from $149/month billed annually and a native HubSpot integration; HubSpot Service Hub is the help desk inside the HubSpot CRM, priced per seat from $90 per month billed annually on Professional, plus a one-time $1,500 onboarding fee (checked September 26, 2026).
Compared
Gleap
HubSpot Service Hub
Best for
Gleap Software teams Software teams that want support, bug reports and product feedback in one workspace
HubSpot Service Hub Teams in the HubSpot CRM Teams that run sales, marketing and service in the HubSpot CRM
Price
Gleap From $29/month Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Support’s investigations and Kai Code; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026
HubSpot Service Hub Professional $90 per seat Professional $90 per seat per month billed annually, plus a one-time $1,500 onboarding fee; Enterprise $150. USD list prices, checked September 26, 2026
Seats
Gleap Unlimited from Team Unlimited seats and projects from Team; Starter has 1 seat
HubSpot Service Hub Per Service seat Per Service seat on Professional and Enterprise; view-only seats free; Free covers two users
AI agent
Gleap Kai Support on every plan Kai Support on every plan, billed by the AI it uses; from Team, Kai Support calls the API and MCP tools your team adds
HubSpot Service Hub 50 credits per resolved conversation Customer Agent: 50 HubSpot Credits per resolved conversation; 3,000 credits a month on Professional
Bug reporting
Gleap In-app reports with logs In-app bug reports with a marked screenshot and console and network logs on every plan; replay from Team
HubSpot Service Hub Jira Cloud integration No in-app bug capture listed; the Jira Cloud integration creates or links issues from a ticket
Feedback and roadmap
Gleap Votes and roadmap from Team Feature requests with votes, a public roadmap and a changelog from Team, with Kai Copilot merging duplicates
HubSpot Service Hub Surveys; no feature voting Feedback surveys and a customer portal; no feature voting or public roadmap listed
CRM
Gleap Native HubSpot integration Native HubSpot integration creates HubSpot tickets and contacts from the conversation types you select
HubSpot Service Hub Contacts, tickets and sales records Contacts, tickets and sales records in one CRM with 2,000+ integrations
Moving over
Gleap Native HubSpot importer Native importer for HubSpot contacts, tickets and conversations; keep the HubSpot integration for your CRM
HubSpot Service Hub CSV or Excel export Records export as CSV or Excel; inbox conversations only through the Conversations API
Invite the whole team. Team includes unlimited seats, projects and every Kai agent for $149/month billed annually. HubSpot Service Hub prices Professional per seat and adds a one-time onboarding fee. Compare your seat count, required channels and AI usage separately.
One workspace. Unlimited seats.

A ten-seat example. USD list prices, monthly equivalent billed annually, checked September 25, 2026. AI usage, onboarding fees, add-ons and taxes excluded; features differ.

Gleap Team
$149 / month$149 / month$149 / month
$1,788 billed annually. Unlimited seats, projects and every Kai agent; Pro adds reports, LLM model choice and the SOC 2 report from $299/month.
Shared inbox, knowledge base and routing
Bug reports, roadmap and changelog
Tours, checklists and surveys
Every Kai agent; AI usage billed separately
Start free trial
Unlimited seats
HubSpot Service Hub Professional
$900 / month$900 / month$900 / month
$10,800 billed annually. 10 Service seats at $90 each, plus a one-time $1,500 onboarding fee.
Help desk workspace, SLAs and routing
Knowledge base and customer portal
Customer Agent on HubSpot Credits; 3,000 included monthly
CRM records, call tracking and surveys
See comparison details
Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly); Team is $149/month billed annually or $179 month-to-month with every Kai agent (Pro, at $299/month, adds advanced reports, LLM model choice, the SOC 2 report and priority support), with AI usage billed separately. HubSpot Service Hub Professional is $90 per seat per month paid annually, or $100 paid monthly on an annual commitment, plus a required $1,500 onboarding fee; Customer Agent uses 50 HubSpot Credits per resolved conversation. Count your seats and expected AI volume before comparing.

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support and Kai Copilot work on every plan; investigations and Kai Code come with Team. AI usage is billed separately on every plan.

Kai Support

Answers customers

Answers from your knowledge base and connected sources. From Team, it investigates hard tickets with logs, the click trail and your code.

Meet Kai Support

Kai Copilot

Works with your team

Press ⌘J on any page. It answers customers when you say yes, drafts articles, explains your numbers and, from Team, drafts the changelog when a fix ships. Your team sends what it drafts.

Meet Kai Copilot

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Answer, then hand over.

Kai answers. Your team steps in.
Kai Support answers from your help center and connected sources, then hands the conversation to a teammate when needed. Test it against the questions your customers actually ask.
Explore Kai Support

Bugs arrive with evidence.

See what your customer saw.
A report can include screenshots, session replay, console and network logs and customer context, depending on the SDK and configuration. Support and engineering work from the same ticket.
Explore bug reporting

Investigate inside the ticket.

Give hard tickets a next step.
From Team, Kai Support reads the logs, click trail, screenshots and code with read-only access. Findings return to the ticket, and confirmed bugs can become a coding task.
Explore Kai Support

Turn reports into reviewed fixes.

Your engineers choose what ships.
From Team, Kai Code plans the change, writes and tests code, and opens a pull request linked to the ticket. Your engineers review and merge; a pull request is not a release.
Explore Kai Code

Tell customers when it ships.

Requests, votes and updates.
Collect requests and votes, decide what to build, and post an update that reaches everyone who voted when a request ships. Support conversations stay linked to the product decisions they inform.
Explore product feedback
Bring your HubSpot history. Import contacts and tickets with their conversations, keep the native HubSpot integration for the teams that stay in HubSpot, and test a sample before your cutover.
Feedback and support in one working view.
Commonplace brought bug reports, feature requests, support, its knowledge base, and roadmap communication into Gleap, with JIRA and HubSpot connected.
50-60%
Inbound support handled by Kai Support
Read the Commonplace story
Your switching questions, answered. Service coverage, costs and the details of moving from HubSpot.
Connect support to the product you build.

7 days free. Cancel anytime. Card required. First charge on day 8 unless you cancel.

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on G2