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AI customer service for telecom.

Bills, roaming and outages, answered.

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Kai answers your subscribers in your app, on WhatsApp, by email and on the phone, in their language, from your billing and network status. Plan changes wait for an OK where you want one, and the hard cases reach your team with the full context.

★ 4.6/5 on G2 Trusted by telecom operators and 4,500+ teams Or try it yourself: 7 days free. Cancel anytime.

Telecom operators, banks and global brands run support on Gleap

Telecom volume, handled.

85%+

of conversations solved by Kai

91%

of in-app chats handled by Kai at a mobile operator (anonymized)

238,000

telecom conversations Kai handled in September

<$0.05

per resolution*
Bills and plansOutagesCalls
Kai Support · WhatsApp

Every charge explained.

Kai reads the itemized bill from your billing system and explains roaming, add-ons and one-off fees, in the subscriber's language and on the channel they wrote on.

Sofia Lindqvist9:41 AM
How do I invite a teammate?
Kai9:41 AM
Go to Members → Invite member.
Sofia Lindqvist9:43 AM
The invite link expired. Can a person help?
Kai9:43 AM
Sure. A teammate will follow up here.
Kai transferred ticket to Human.
Lukas Boehler9:46 AM
Hi Sofia, I sent you a fresh invite.

One notice, not a thousand tickets.

When the network is down in an area, a banner tells the subscribers there in your app and on your website. Kai answers the rest with the status and the expected fix.

Kai Support · Kai Voice

Your hotline, picked up.

Kai Voice answers your support line, solves what it can on the call and rings a teammate with the brief when a person is needed. The call lands in the subscriber's ticket.

Run it like your contact center.

Rules, reply targets and languages your team sets.
An OK for plan changes
Upgrades, cancellations and credits wait for a teammate's OK, with limits you set.
Reply targets per team
SLA policies per team and channel, with every conversation in one inbox.
Your tone, their language
Kai writes in your brand's tone and answers in the language the subscriber writes in.

113,000 chats a month.

Southeast Asian telco, anonymized.
A large mobile operator runs its in-app chat on Gleap. In September Kai handled 113,000 conversations there, 91% of them without a person, in five languages.
Talk to sales

Connects to your BSS and CRM.

Billing, network status, your APIs.
Kai reads bills, plans and outage status through tools you connect to your APIs, and your CRM through Salesforce or HubSpot. The REST API, webhooks and the MCP server reach everything else.
See integrations

Your data stays in your region.

EU in Frankfurt, US in New York.
Pick the region when you create the workspace. Customer databases, backups and uploaded files stay there, and EU calls connect through our provider's Ireland region.
Data residency
Gleap for telecom
What is AI customer service for telecom?
An AI agent that answers a telecom operator's subscribers on every channel, around the clock: bills and roaming charges, plans and add-ons, outages, SIM and device questions. In Gleap, Kai Support answers from your knowledge and systems and hands the hard cases to your team with the full context.
Can Kai handle our volume?
Yes. Two mobile operators each run more than 110,000 conversations a month through Kai on Gleap, and telecom operators on Gleap had 238,000 conversations with Kai in September.
Which languages does Kai speak?
Kai answers in the language the subscriber writes in, in 45+ languages every week. One operator's subscribers write to Kai in five languages, another's in three.
Can Kai change a plan or issue a credit?
Where you allow it. For each action you choose whether Kai acts alone, asks a teammate for an OK or never acts, with money limits. Kai shows its recommendation and the message it would send before anything happens.
Does Kai answer the phone?
Yes. Kai Voice answers your support line, solves what it can on the call and puts a teammate on with a brief when a person is needed. Every call lands in the subscriber's ticket with its summary.
What happens during an outage?
Send a banner to the subscribers in the affected area, in your app and on your website, and add the status to Kai's knowledge. Kai answers every question about it with the status and the expected fix.
Where is our data stored?
In the EU (Frankfurt) or in the US (New York), chosen when you create the workspace. Gleap is SOC 2 Type II audited and GDPR compliant, and your conversations are never used to train AI models.
How is it priced?
Enterprise starts at $999 a month with invoice billing, a 99.9% uptime SLA, a dedicated success manager and AI pricing by agreement for your volume.

Talk to our telecom team.

60 minutes on your channels, billing and volume pricing.

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Talk to our telecom team.

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Every subscriber answered.
On every channel.

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4.6/5
on G2