Live in minutes. Better every week.
Gleap is the self-improving AI support system. Kai answers your customers in chat, email, WhatsApp and on the phone, and your team gets the hard ones with the context.
7 days free. No credit card needed. · 4.6/5 on G2
Tobias Keller 
Mia Kellerman 
Jonas Weber 
Sofia Lindqvist 
Tom Alvarez Tomorrow 
Ade Okafor 
Priya Raman 
LumenWe usually reply within a few minutes. LukasWe usually reply within a few minutes. Trusted by 4,500+ teams, from startups to global brands
One system, four Kais.
Answers and investigates
Answers every conversation from your knowledge. From Growth, it investigates the hard tickets.
Meet Kai SupportWorks with your team
Works beside your team on every page. Press ⌘J and it replies when you say yes.
Meet Kai CopilotBuilds the fix
Turns approved work into a pull request your engineers review and merge.
Meet Kai CodeAnswers every call
Picks up your phone line with everything Kai Support knows. Every call becomes a ticket.
Meet Kai VoiceInstall
Ask your coding agent, install the Shopify app or add the SDK yourself.
Add the Gleap widget to this app.
Read src/main.tsx
Ran npm install gleap Completed
Added Gleap.initialize in src/main.tsx Completed
Gleap app from the Shopify App Store Installed
Approved in Shopify Approved
Chose what Kai may do: orders, returns, refunds Saved
Install the Gleap widget in Lumen Bookings.
Read src/main.tsx
Asked Lovable to add the widget in src/main.tsx Completed
Published to lumen-bookings.lovable.app Published
$ npm install gleap
import Gleap from "gleap";
Gleap.initialize("API_KEY");
Widget live. Kai Support is answering.
Get $1,200
in AI credits in your first year on Growth or Pro
Kai answers your first customers while you build. Live in minutes.
LumenWe usually reply within a few minutes. LukasWe usually reply within a few minutes. 90%
of Commonplace's tickets solved in two replies or fewer
Support that ships fixes: bug reports become pull requests your engineers review.
Tobias BrandtNorthpeak Mia Kellerman Jonas Weber Sofia Lindqvist Tom Alvarez Tomorrow Ade Okafor Priya Raman Kai Support · Completed · 9:12 AM
77%
of conversations need no person at a Dutch training shop
Orders, returns and refunds, handled day and night.
545,000
conversations Kai handled in September
Every channel at volume, SOC 2, EU or US hosting, under your rules.
Florian Berger Kai Support transferred ticket to Human.
24/7
every call and chat picked up
Every call, booking and bill answered.
Anna Keller Mia Kellerman Jonas Weber Sofia Lindqvist Tom Alvarez Tomorrow Ade Okafor Priya Raman Live call · 0:12 · With Kai Take over Hi, can I move my appointment on Wednesday to Friday?
Phone call · 0:48 Resolved by Kai · Today 2:01 PM · Main line Anna moved her appointment from Wednesday to Friday at 10:30. Kai booked it and sent her the confirmation by text.
AnnaHi, can I move my appointment on Wednesday to Friday?2:01 PM
KaiOf course, Anna. Friday at 10:30 is free. Shall I book it?2:01 PM
AnnaYes, please.2:02 PM
KaiDone. You're booked for Friday at 10:30, and I've sent you a text with the details.2:02 PM
Hand-over
With a short brief: what the customer needs, what Kai already did and what comes next.
See how Kai hands over
Florian Berger Kai Support transferred ticket to Human.
Refunds wait for your OK, with Kai's recommendation.
Kai Copilot proposes the reply and sends it when you say yes.
Customers can ask for one at any time.
Chat, email, WhatsApp and calls in one list.
Kai extracts reusable facts and rules from your team's answers and corrections. Review what it learned and undo a lesson when needed.
Explore Kai Support How do I export users? Handed to your team How do I export users? An estimate from 542 support conversations we replayed through Kai Support. It depends on the model and how long the conversation is. Not a guaranteed price. per conversation. Fin charges $0.99 per resolution.
A conversation Kai Support answers costs about $0.05, whether Kai resolves it or hands it to your team.
How we estimate it Gleap's price is an estimate: at Kai's 85%, 1,000 resolutions are 1,176 conversations.
Customers
“If they want AI chatbot functionality combined with a knowledge base and ticketing system, all integrated, then Gleap is for them.”
“This is an exceptionally good tool.”
“Everything is in the same place.”
“Gleap has everything in one place; that is the biggest benefit.”
Kai answers from your knowledge on every channel and hands the hard ones to your team with the context.
Audited, documented and hosted where you choose.
Pricing
One person getting started.
Billed yearly · AI An estimate from 542 support conversations we replayed through Kai Support. It depends on the model and how long the conversation is. Not a guaranteed price. per conversation
7 days free. No credit card needed.
Teams running support.
Billed yearly · AI An estimate from 542 support conversations we replayed through Kai Support. It depends on the model and how long the conversation is. Not a guaranteed price. per conversation
7 days free. No credit card needed.
Growing teams that need reports, compliance and control.
Billed yearly · AI An estimate from 542 support conversations we replayed through Kai Support. It depends on the model and how long the conversation is. Not a guaranteed price. per conversation
7 days free. No credit card needed.
Questions
Gleap is the self-improving AI support system: live in minutes, it answers most of your customers' conversations, hands the hard ones to your team with the full context, and gets better every week. Kai answers in chat, email, WhatsApp and on the phone, and Kai Support solves more than 85% of the conversations it takes (Gleap's figure, October 2026).
Software companies, online shops and service businesses run their support on it, with an inbox, help center and integrations included.
About $0.05 per conversation Kai Support answers. It is an estimate that depends on the model and how long the conversation is, while Intercom charges $0.99 for every Fin resolution (how we estimate).
Kai stops at $1 each time it works on a ticket. Plans start at $29 a month billed yearly, with unlimited seats from Pro.
Minutes. Kai starts reading your public website during signup.
Connect the sources and tools you want it to use, install the widget or connect a channel, and test it on your own questions before turning it on for customers. Private code repositories require your authorized connection. Every plan starts with a 7-day free trial, without a credit card.
Kai hands the conversation to the right teammate with a short brief: what the customer needs, what it already did and what comes next. When it needs a decision, such as a refund, it asks with one card and its recommendation. Customers can ask for a person at any time.
Gleap is SOC 2 Type II audited and GDPR (DSGVO) compliant, with a choice of EU or US data residency at signup. When Kai Support investigates, it reads your code read-only in a sandbox, and every action it can take follows your access rules: it runs alone, needs an OK from your team, or never runs.
Single sign-on, bring-your-own model and a HIPAA BAA depend on your plan and agreement. Visit the Gleap Trust Center for the documentation, or talk to us about your requirements.
Regulated teams can start with AI customer service for banks, for insurance and for telecom.
Choose EU or US data residency when you sign up. Customer databases and backups stay in Frankfurt, Germany, or New York, United States, for the selected region.
Attachments use separate regional storage with global delivery; AI, email and other providers may process data outside that region. Read the data residency details before deciding which setup meets your requirements.
Yes. Tickets and contacts can be imported from Intercom, Zendesk and Freshdesk, help center articles from Intercom and Freshdesk, and the widget replaces your existing chat on web and mobile.
Salesforge reports that its full setup took less than a day, and Lywand replaced a siloed Freshdesk setup in two to three weeks. Compare the switch for your current tool on the alternatives pages, or talk to us about your migration.
Kai's median time from a customer's question to its first answer is 7 seconds, measured across every Gleap workspace with at least 100 Kai conversations between July 27 and October 24, 2026 (382 workspaces, 1.5 million conversations).
Yes. Kai extracts reusable facts and rules from your team’s answers and corrections, and suggests skills for repeated questions.
Some changes wait for review. The teammate who taught a lesson, or an admin, can undo it.
Review what Kai learned to check whether it is helping your customers.
Kai answers in the chat widget, email, WhatsApp, Instagram, Facebook Messenger, Telegram, Slack and on the phone with Kai Voice. It works with Shopify and WooCommerce for order support, with Stripe, Paddle, Chargebee and Lemon Squeezy for AI billing support, with Calendly and Cal.com for bookings (see the AI receptionist), and with the tools software teams use, such as Jira, Linear, GitHub, HubSpot and Slack. Browse the integration catalog.
Kai Support and Kai Copilot work on every plan; investigations and Kai Code come with Growth, along with custom agents.
AI is paid separately and costs far less than Intercom: we estimate about $0.05 per Kai Support conversation, against $0.99 per resolution for Intercom Fin (how we estimate).
Every plan starts with a 7-day free trial, and no credit card is needed. Compare all plans and AI pricing.
When an agent needs a decision, it asks you with one card. By default, you confirm the fix is live before Gleap sends the customer update.
Starting with your next conversation.
7 days free. No credit card needed. · 4.6/5 on G2
