AI customer support that runs itself.

Gleap is the self-improving AI support system. It goes live in minutes: Kai answers most of your customers' conversations in chat, email, WhatsApp and on the phone, hands the hard ones to your team with the full context and gets better every week. Software companies, online shops and service businesses run their support on it, with an inbox, help center and integrations included.

Kai Support is billed by the AI it uses. We estimate under $0.05 per resolution, about $0.35 with deep code investigations, while Intercom charges $0.99 for every Fin resolution (how we estimate). Kai stops at $1 each time it works on a ticket. Plans start at $29 a month billed yearly, with unlimited seats from Team.

Kai's median time from a customer's question to its first answer is 7 seconds, measured across every Gleap workspace with at least 100 Kai conversations between July 27 and October 24, 2026 (382 workspaces, 1.5 million conversations).

Kai starts reading your public website during signup. Connect the sources and tools you want it to use, install the widget or connect a channel, and test it on your own questions before turning it on for customers. Private code repositories require your authorized connection. Every plan starts with a 7-day free trial; a card is required, with the first charge on day 8 unless you cancel.

Kai hands the conversation to the right teammate with a short brief: what the customer needs, what it already did and what comes next. When it needs a decision, such as a refund, it asks with one card and its recommendation. Customers can ask for a person at any time.

Kai extracts reusable facts and rules from your team’s answers and corrections, and suggests skills for repeated questions. Some changes wait for review. The teammate who taught a lesson, or an admin, can undo it. Review what Kai learned to check whether it is helping your customers.

Kai answers in the chat widget, email, WhatsApp, Instagram, Facebook Messenger, Telegram, Slack and on the phone with Kai Voice. It works with Shopify, WooCommerce, Stripe, Paddle, Chargebee, Lemon Squeezy, Calendly and Cal.com, and with the tools software teams use, such as Jira, Linear, GitHub, HubSpot and Slack. Browse the integration catalog.

Kai Support and Kai Copilot work on every plan; investigations and Kai Code come with Team, along with custom agents. Team is $149 per month with annual billing ($179 monthly), with unlimited seats. Pro, at $299 per month with annual billing ($359 monthly), adds LLM model choice, advanced reports, custom roles and permissions, the SOC 2 report, higher limits and priority support, plus a $500 AI credit a year on yearly billing. Starter, at $29 per month billed yearly ($35 monthly), has Kai Support, Kai Copilot, live chat and in-app bug reporting for one seat. AI is billed by usage and costs far less than Intercom: we estimate under $0.05 per Kai Support resolution, and about $0.35 with deep code investigations, against $0.99 for Intercom Fin (how we estimate). Every plan starts with a 7-day free trial. Compare all plans and AI pricing.

Kai Support answers every conversation. On the boards where you turn on Kai investigates here, it investigates the hard tickets and prepares coding tasks for confirmed bugs. Kai Code starts on its own when you allow it, or your team starts it, and it writes the change and opens a pull request. Your engineers review, merge and release. Kai Copilot works beside your team on every page: it drafts replies and articles, explains reports, keeps the roadmap tidy and drafts the changelog when a fix ships. When an agent needs a decision, it asks you with one card. By default, you confirm the fix is live before Gleap sends the customer update. See the complete customer feedback loop.

Choose EU or US data residency when you sign up. Customer databases and backups stay in Frankfurt, Germany, or New York, United States, for the selected region. Attachments use separate regional storage with global delivery; AI, email and other providers may process data outside that region. Read the data residency details before deciding which setup meets your requirements.

Gleap is SOC 2 Type II audited and GDPR (DSGVO) compliant, with a choice of EU or US data residency at signup. When Kai Support investigates, it reads your code read-only in a sandbox, and every action it can take follows your access rules: it runs alone, needs an OK from your team, or never runs. Single sign-on, bring-your-own model and a HIPAA BAA depend on your plan and agreement. Visit the Gleap Trust Center for the documentation, or talk to us about your requirements.

Yes. Tickets and contacts can be imported from Intercom, Zendesk and Freshdesk, help center articles from Intercom and Freshdesk, and the widget replaces your existing chat on web and mobile. Salesforge reports that its full setup took less than a day, and Lywand replaced a siloed Freshdesk setup in two to three weeks. Compare the switch for your current tool on the alternatives pages, or talk to us about your migration.