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AI customer service for marketplaces.

Buyers and sellers, answered.

Kai answers both sides day and night in your app, by email and on WhatsApp, and hands disputes to your team.

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7 days free. No credit card needed.

Trusted by 4,500+ teams

  • Payouts answered

    When a seller is paid, from your payout data.

  • Orders looked up

    Where an order is and when it arrives.

  • Refunds with an OK

    Refunds and disputes wait for a teammate's OK.

  • Both sides, one inbox

    Buyers and sellers in one inbox, each with their own answers.

Answers from your help center

Buyers and sellers answered.

Gleap is AI customer service for marketplaces. Kai answers buyers on orders and returns and sellers on payouts, fees and listings, from your help center and your systems, and your team gets the disputes that need a person. A conversation costs An estimate from 542 support conversations we replayed through Kai Support. It depends on the model and how long the conversation is. Not a guaranteed price. , an estimate.

Explore Kai Support

  • Payouts

    When the money arrives and why it waits.

  • Orders

    Where the order is, from your order system.

  • Fees and rules

    Answered from your help center, with the source.

  • Disputes

    Reach your team with both sides of the story.

One Kai, every channel

From listing to payout.

  • Orders tracked for buyers

    Kai reads the order and says where it is and when it arrives.

  • Every channel users write on

    App chat, email, WhatsApp and Instagram land in one inbox.

  • Better every week

    Kai learns from your team's answers. Review what it learned and undo a lesson when needed.

  • Your order system connected

    Kai reads orders and payouts through tools you connect to your systems or your own API.

    See integrations

For every kind of marketplace.

  • Product marketplaces

    Orders, returns and seller payouts answered.

  • Service marketplaces

    Bookings and provider questions answered.

  • Rental platforms

    Deposits, handovers and damage questions answered.

  • B2B marketplaces

    Quotes, orders and supplier questions answered.

Refunds with an OK.

Kai asks first.

Kai shows its recommendation and the message it would send. A teammate says yes, and the buyer hears back.

Peak season, no new hires.

Both sides covered.

Order questions multiply before the holidays. Kai answers them at the same quality, for An estimate from 542 support conversations we replayed through Kai Support. It depends on the model and how long the conversation is. Not a guaranteed price. per conversation.

See pricing

Pricing

Plans from $29 a month.

Hobby

$29per month, billed yearly

For one person.

  • 1 seat, 1 project
  • Live chat and inbox
  • In-app bug reporting
  • Kai Support and Kai Copilot
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Growth

$99per month, billed yearly

For a support team on every channel.

  • 4 seats included
  • Every channel and integration
  • Help center, roadmap and surveys
  • Investigations and Kai Code
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Pro

$299per month, billed yearly

Everything in Growth, plus control.

  • Unlimited seats
  • Advanced reports
  • SLA policies and custom roles
  • LLM model choice
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7-day free trial. No credit card needed.Compare all features

Questions

Gleap for marketplaces

What is AI customer service for marketplaces?

AI customer service for marketplaces is an AI agent that answers buyers and sellers around the clock: orders and returns on one side, payouts, fees and listings on the other. In Gleap, Kai Support does this in your app, by email and on WhatsApp, from your help center and the systems you connect, and gives disputes to your team.

How much does it cost?

Plans start at $29 a month billed yearly; Growth, with every channel and integration, is $99 a month billed yearly. We estimate about $0.05 per conversation Kai answers (how we estimate).

Every plan starts with a 7-day free trial, and no credit card is needed.

Does it connect to our order and payment systems?

Kai reads orders and payouts through tools you connect: integrations such as Stripe and Shopify, MCP servers or calls to your own API. Connecting tools needs Growth.

Who decides refunds and disputes?

Your team. For each action you decide whether Kai acts alone, asks first or never acts; refunds wait for a teammate's OK on one card, with Kai's recommendation.

What happens when Kai can't answer?

It hands the conversation to your team with a short brief: what the user needs, what Kai already did and what comes next. You choose the topics that always go to a person, and a user can ask for one at any time.

Can buyers and sellers get different answers?

Yes. Kai knows who is writing from the data your app passes on, and you can give buyers and sellers their own help articles and rules.

Is our data safe?

Gleap is SOC 2 Type II audited and GDPR compliant, and you choose EU or US hosting when you create the workspace. See the trust center.

Every buyer and seller.

Answered from tonight.

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7 days free. No credit card needed. · 4.6/5 on G2

Pricing

Plans, seats and what AI costs, on one page.

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Customer stories

What teams measured after switching to Gleap.

Read the stories