Customer feedback software for SaaS teams.

Customer feedback software collects what customers tell you, such as feature requests, votes, survey answers and bug reports, and connects it to decisions about what to build and updates about what shipped. Product feedback software is the same category with a focus on feature requests. In Gleap the requests, the public roadmap, release notes and surveys share a workspace with support tickets, so the reason behind a request stays attached to it.

Gleap combines product feedback with customer support and AI agents that act on the feedback. A request can start as a support ticket, and the customers who asked hear when it ships. From Team, Kai Support adds the customer's vote to the existing request and Kai Code builds approved work. Switching from one of them? Compare Gleap vs Canny, Gleap vs Productboard, Gleap vs Featurebase and Gleap vs FeedBear.

From the widget, the feedback portal, support tickets and your team. Customers submit and vote in the widget or on the portal, teammates create a request from a ticket, and ideas can be added in the dashboard.

A teammate links the ticket to a request from the ticket sidebar, which adds the customer's vote. From Team, Kai Support does this for the tickets it investigates: when it concludes a ticket is a feature request, it adds the customer's vote to the matching request, or files a new request linked to the ticket. Voting and subscribing are the same action, so the subscriber list is the list of people who asked.

Yes. New requests are compared by meaning against the existing ones. A match is shown in the create dialog and in the widget before a second request is created, and the details can be added to the existing request instead.

With votes, customer context and your priority formula: demand, revenue, strategic alignment and effort with the weights you set. Ask Kai Copilot what to build next and it answers with the requests and the customers behind them; your team moves a request to Planned.

Yes, through Kai Copilot, the Kai that works for your team, on every plan. It merges duplicate requests, links each to the customers who asked and drafts the changelog when a fix ships. Requests, votes, the roadmap and release notes work without it. Read about your AI product manager.

No. Your team decides what moves. From Team, for approved work, Kai Code plans the change, writes the code, runs tests and opens a pull request linked to the request. Your engineers review and merge.

Three ways. An update your team posts in the request is emailed to everyone who voted, the roadmap shows it as Released, and a published changelog can email changelog subscribers and show an in-app pop-up. See release notes and changelogs.

Yes. The feedback portal shows a public roadmap with your lanes, Requested, Planned, In progress and Released by default, on your own domain with your logo. You choose which lanes are visible and whether search engines index the portal. See the public roadmap.

You set who can upvote, submit, read and write comments, each separately. Guests enter an email address to vote, which also subscribes them to updates.

Yes. NPS, rating, choice and text questions run in the widget, on a hosted link or in an email, and identified answers are tied to the contact. Your team turns a pattern in the answers into a request. See in-app surveys.

It is the product decision step in closing the customer feedback loop: a report becomes a request, the request becomes a decision, the decision becomes a pull request, and the release becomes a customer update. The wider customer-to-code approach is described on self-driving development and AI customer support for SaaS.

The feature roadmap, surveys, a custom portal domain, Kai Support's investigations and Kai Code are included from Team ($149 per month, billed annually). Kai Copilot works on every plan and is billed by the AI it uses; its roadmap and changelog work needs Team. See pricing.