The AI support agent for your product.

Kai Support is Gleap's AI support agent: it answers customer questions from your website, docs, snippets and files, and on Team and up from your help center and connected sources, cites what it used and hands the rest to your team, or to Kai Specialist on paid plans. It runs on the chat widget on every plan, and on email, WhatsApp, Instagram, Facebook Messenger, Slack and Telegram on Team, Pro and Enterprise.

Kai Support is the AI support agent inside Gleap's AI customer support software, next to the shared inbox, help center, channels and the agents that investigate and fix. You can run Kai Support alone on your widget or as the first level of a full AI help desk, with every channel in the multichannel customer support platform.

An AI agent. A support bot follows scripted flows; Kai Support retrieves the matching content for each question, writes the answer, cites its sources and, on paid plans, can call tools you add, such as API lookups, MCP (Model Context Protocol) servers including Composio apps, and web search. Scripted steps still exist in Gleap's no-code chatbot builder, for example buttons for common questions or collecting an email before Kai Support answers.

Snippets, websites, help articles, files (PDF, Word, PowerPoint, Excel, Markdown), API data sources, code repositories, news and changelog posts, Notion pages and YouTube videos. YouTube videos need Team (10 hours of video a month) or Pro (40 hours). Published help articles are picked up automatically. Tag content to scope what Kai Support may use; the default scope excludes content tagged internal. See knowledge base software for support.

On paid plans, Kai Support can call your APIs and connected apps as tools. With a vision-capable model, Kai Support reads the images customers send, and voice messages are transcribed so Kai Support can answer them. Custom UI components let it show branded cards, such as an order summary, inside an answer. On paid plans, Kai Support can also answer in your help center search. With Learn from solved conversations turned on, Kai Support reads tickets about a day after they close and proposes new snippets and help-article fixes for your approval.

It says so, and your answer workflow hands the conversation to your inbox with the whole thread. On paid plans, Kai Specialist can take over first and investigate with the logs and your code. Its escalation policy applies in the chat widget: take over when Kai Support cannot answer, ask the customer first, or show a standing widget button. See Kai Specialist.

Yes. Customers can ask for a person, and the Talk to our support team button hands the conversation to your team. On paid plans, Kai Specialist can take these requests first and pass what it cannot settle to your team. Its widget button, when you turn it on, replaces the support-team button.

Kai Support answers customer questions from your knowledge. Kai Specialist investigates the tickets Kai Support cannot answer and returns its findings with evidence. Kai Code turns confirmed bugs into pull requests your engineers review. Together they close the loop from question to shipped fix.

Both answer customers from your knowledge and hand conversations to your team. The pricing model differs: Intercom lists Fin from $0.99 per outcome (intercom.com/pricing, checked September 26, 2026), while Kai Support is on every Gleap plan, at $0.29 per resolution on Team and Pro and included on Free. Fin charges per outcome and Kai Support per confirmed resolution, so compare monthly totals. In Gleap, what Kai Support cannot answer can go to Kai Specialist on paid plans, which investigates with your logs and code. See the Intercom comparison.

Chat widget, email, WhatsApp, Instagram, Facebook Messenger, Slack and Telegram. Free covers live chat; email and the five messaging channels need Team. The Let Kai answer workflow step is available on all seven; escalation to Kai Specialist (Team and up) runs on the widget. Source links render as plain links outside the widget.

Yes, for the questions your knowledge covers. Kai Support handles how-to and account questions from your website, docs and snippets, links feature requests and files bug reports with session details. Commonplace reports that Kai Support handles roughly 50 to 60 percent of its inbound cases; that is their result, not a benchmark. Read the Commonplace story.

Kai Support answers first and cites the reply. On paid plans, what it cannot settle follows one path: Kai Specialist investigates, a teammate hands confirmed bugs to Kai Code, your team reviews and ships, and the customer hears back in the same conversation. That is self-driving development applied to support.

Gleap picks the model for Kai Support, so there is no model to configure; Pro and Enterprise can choose models for Kai Code, custom agents and AI workflow steps. Your knowledge is embedded and stored for retrieval, and customers only receive articles their audience is allowed to see. Security details are in the Trust Center.

Kai Copilot is the internal agent in the ticket's AI agents tab, included from Team. Ask it for a draft, similar tickets or the right article; it stages the draft in your composer and sends nothing to the customer. See Kai Copilot.

The Kai Support report shows questions asked, deflection rate, the share handed to the team, answer rate, positive feedback and the conversation rating, plus the negative feedback worth reading.

Yes, on the Free plan: 50 Kai Support conversations a month are included at no charge, with live chat for one seat and one project, and Free is never billed. On Team and Pro, Kai Support costs $0.29 per resolution. Email, the messaging channels, tools for Kai Support and the other agents need Team, $149 per month billed annually ($179 monthly). A resolution is a conversation Kai Support answered with no request for a human within 72 hours, confirmed by Gleap's review. Hand-offs to your team are free. See pricing.