Close the customer feedback loop.

A customer feedback loop is the cycle from a customer's report or request to a response they can act on, and back to the product: collect the signal, decide what to do, ship the change, tell the customer. Gleap's customer feedback software collects and organizes the requests; the agents on this page carry each one to its ending. More in our customer feedback loop guide.

Closing the customer feedback loop means the customer who reported something gets an outcome they can use: an answer, a fix that is live, or a product decision, told to them on the same conversation. In Gleap the loop runs inside one ticket, from the report through investigation, code change and release to the reply.

Kai Support answers the report or escalates it. On the hard tickets it investigates the logs, the click trail and the code and returns a verdict. Confirmed bugs go to Kai Code, on its own when you allow it or from a teammate, and it opens a pull request your engineers review and merge. After the release, the customer is notified on the original ticket.

Not by default. A merge is not a verified release, so by default a teammate confirms the fix is live before the reply goes out. You can instead send the message automatically after a delay from merge, or write it yourself; either way the reply lands on the customer's original ticket.

Then the loop ends earlier. A setting or expected behavior gets a grounded reply, a feature request is linked to the existing request with the customer subscribed, a report missing details gets one focused question, and an open decision reaches your team as a card with options. Coding tasks come from confirmed bugs and from feature requests your team approves with Kai Copilot.

On Team and up, when a conversation is handed over: the customer asks for an expert or a person, Kai Support cannot answer, it is a bug report, or a teammate or workflow moves the ticket. It investigates on the boards where your team turned on Kai investigates here; other boards go to their people with what Kai found so far.

From the Gleap widget, email, Slack and connected integrations. Reports from in-app bug reporting carry the most evidence because session replay, console and network logs and device details are captured automatically.

Kai Support answers customer questions and brings the team in when needed. On the hard tickets it investigates and returns a verdict with evidence. Kai Code turns approved work into plans, code changes and pull requests. Kai Copilot merges duplicate requests, links each to the customers who asked and drafts the changelog when it ships.

No. Kai Support is on every plan and closes the loop for questions an answer settles. Kai Support's investigations and Kai Code are included from Team and add investigation and code changes. Check current plans before building a process around an agent.

No. Kai Code writes code changes and opens a pull request for your engineers to review, merge and release. Kai Code starts a task on its own only when you allow it, otherwise a teammate starts it, and some models also offer a plan step. Kai Support investigates with read-only code access. See how Kai Code works.

Self-driving development is the category: software built from customer reports with AI agents carrying the work. Closing the loop is its mechanism: keep the customer's context on one ticket, produce a verdict, a pull request and a release, and tell the customer.

Gleap Team, Pro and Enterprise include every Kai agent: Kai Support with its investigations, Kai Copilot and Kai Code. Team is $149 per month billed annually ($179 billed monthly), and AI work is paid separately: Kai Support is billed by the AI it uses, and Kai Code and Kai Copilot bill for the work they do. See pricing for the plan details.