Close the customer feedback loop.

Closing the customer feedback loop means the customer who reported something gets an outcome they can use: an answer, a fix that is live, or a product decision, told to them on the same conversation. In Gleap the loop runs inside one ticket, from the report through investigation, code change and release to the reply.

Kai answers the report or routes it on. Kai Resolve investigates the session, the logs and the code and returns a verdict. A teammate hands confirmed bugs to Kai Code, which opens a pull request your engineers review and merge. After the release, the customer is notified on the original ticket.

A customer feedback loop is the cycle from a customer's report or request to a response they can act on, and back to the product: collect the signal, decide what to do, ship the change, tell the customer. Gleap's product feedback software collects and organizes the requests; the agents on this page carry each one to its ending.

No. A merge is not a verified release. By default a teammate confirms the fix is live before the reply goes out. You can also schedule the message after a configured delay or write it yourself; either way the reply lands on the customer's original ticket.

Then the loop ends earlier. A setting or expected behavior gets a grounded reply, a feature request is linked to the existing request with the customer subscribed, and an open decision reaches your team as a card with options. Only confirmed bugs become coding tasks.

On new bug reports before they reach your team when bug triage is on, when Kai cannot answer or a customer asks for a person, or when a teammate starts it from any ticket. You set the policy per project, from full second level to safety net only.

From the Gleap widget, email, Slack and connected integrations. Reports from in-app bug reporting carry the most evidence because session replay, console and network logs and device details are captured automatically.

Kai answers customer questions and brings the team in when needed. Kai Resolve investigates hard tickets and returns a verdict with evidence. Kai Code turns approved work into plans, code changes and pull requests. Kai PM helps triage and prioritize feature requests.

No. Kai is included in every plan and closes the loop for questions an answer settles. Kai Resolve and Kai Code are included in Pro and add investigation and code changes. Check current plans before building a process around an agent.

No. Kai Resolve reads code in a read-only sandbox. Kai Code opens a pull request; your engineers review and merge it, and coding tasks proposed by Kai Resolve need a teammate's approval first. See the Trust Center for access controls.

Self-driving development is the category: software built from customer reports with AI agents carrying the work. Closing the loop is its mechanism: keep the customer's context on one ticket, produce a verdict, a pull request and a release, and tell the customer.

Gleap Pro includes Kai, Kai Resolve and Kai Code, with AI usage billed separately by tokens and model. See pricing for the plan details.