Login
Start free trial
Play intro video Start free trial

Introducing Gleap 2.AI customer support that runs itself.

Live in minutes, it answers most of your customers' conversations on every channel, hands the hard ones to your team with the full context, and gets better every week.

Start free trial
See what's new

★ 4.6/5 on G2Trusted by 4,500+ teams

Gleap 2, in eight parts.

  1. 01 Kai Support Most conversations resolved, day and night.
  2. 02 Kai VoiceNew Every call answered.
  3. 03 Code indexingNew Answers from your code, from minute 0.
  4. 04 Kai Code Bugs become reviewed fixes.
  5. 05 Kai Copilot Every teammate gets an assistant.
  6. 06 Needs you When Kai isn't sure, it asks.
  7. 07 The new design A calmer place to work.
  8. 08 Usage pricing Every agent, billed by usage.

Most conversations resolved, day and night. One agent that answers and investigates.

  • Answers on every channelChat, email, WhatsApp and the phone, from your help center, website and tools, with sources.
  • Investigates the hard ticketsLogs, replays, account data and your code, then an answer or a diagnosis for your team. From Team.
  • Skills: teach a job onceDescribe it in a sentence, test it on past conversations, publish it for everyone.
“This is an exceptionally good tool.”
Benjy Meyer, CPTO, Commonplace
Meet Kai Support

Every call answered. Kai Support on the phone.

  • Your line or the widgetGet a number or forward yours; customers can also call Kai straight from the widget.
  • Hands calls to your teamIt rings your team in the browser with a summary. Every call becomes a ticket.
  • $0.20 a minuteFrom Team, paid from your AI balance.
Meet Kai Voice

Answers from your code, from minute 0. Kai knows how your product really works.

  • Indexed on every pushGitHub or GitLab, kept current automatically. Indexing is free.
  • Answers your docs don't coverKai explains limits, settings and edge cases from the code itself.
  • Investigations that find the causeLogs, the replay and the line of code, in one brief.
How investigations work

Bugs become reviewed fixes. Support that ships fixes.

  • From ticket to pull requestKai Code writes the fix, runs the checks and opens a pull request.
  • Your engineers stay in chargeThey review and merge. Nothing ships on its own.
  • The customer hears backWhen a teammate confirms the fix is live, Gleap replies on the original ticket.
“An essential part of our development process.”
Mark Breuß, Founder, MARK.ONE
Meet Kai Code

Every teammate gets an assistant. Press ⌘J on any page.

  • Sees the page you're onDrafts replies and articles, explains a report and finds the tickets behind a number.
  • Sets Gleap up by talkingPlain settings change at once; risky ones wait for your OK.
  • Artifacts, memory and routinesReports it hands over, what it remembers, the jobs it runs on a schedule.
Meet Kai Copilot

When Kai isn't sure, it asks. One card with its recommendation.

  • Everything on one cardThe question, why it asks, its recommendation and the message it would send.
  • You set the linePer action, Kai acts alone, asks first or never acts, with money limits.
  • It learns from your answerThe next time, it knows. Undo anything it learned in one click.

A calmer place to work. Kai beside every ticket.

  • A three-pane inboxThe list, the conversation and Kai Copilot side by side.
  • Less to clickLarge titles, one header style, settings you can ask for.
  • Help center sitesDocs-style help centers and AI-first answers, on your domain.
See the platform

Every agent, billed by usage. Cents per resolution, not dollars.

  • Under $0.05 per resolution*About $0.35* with deep code investigations. Intercom charges $0.99 for every Fin resolution.
  • Capped at $1 a ticketKai stops at $1 each time it works on a ticket.
  • Plans from $29 a monthBilled yearly. Kai Copilot on every plan, billed by usage.
Compare pricing

Kai solves 85%+ of your conversations.

7 sec median time to Kai's first answer · <$0.05* per resolution, while Fin charges $0.99

Already on Gleap?

  • Kai Resolve is now Kai Support.Investigations are part of the same agent, on the boards you choose.
  • The old design stays for now.Switch back at old.app.gleap.ai any time while you settle in.
  • Every agent is billed by usage.From your AI balance, and Kai stops at $1 each time it works on a ticket.
Gleap 2
What is Gleap 2?
Gleap 2 is the new version of Gleap, the self-improving AI support system. Kai Support answers your customers on every channel and investigates the hard tickets, Kai Copilot helps your team on every page and Kai Code turns bugs into pull requests your engineers review. It is live today for every workspace.
I already use Gleap. What changes?
Kai Resolve is now Kai Support: investigations are part of the same agent, on the boards you choose. Every agent is billed by usage from your AI balance, and Kai stops at $1 each time it works on a ticket. Your data, channels and settings stay as they are.
Can I switch back to the old design?
Yes. The old design stays at old.app.gleap.ai for now, so you can switch back any time while you settle in.
How much does a resolution cost?
Kai Support is billed by the AI it uses. We estimate under $0.05 per resolution, about $0.35 with deep code investigations, while Intercom charges $0.99 for every Fin resolution (how we estimate). Plans start at $29 a month billed yearly.
How fast can I start?
Live in minutes: connect your website, shop or code and Kai answers your next conversation. Every plan starts with a 7-day free trial.
How fast does Kai answer?
Kai's median time from a customer's question to its first answer is 7 seconds, measured in production across every Gleap workspace with at least 100 Kai conversations between July 27 and October 24, 2026.
Gleap team member

Gleap 2 is live.
Start with your next conversation.

Start free trial
Book a demo
4.6/5
on G2