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Help center software

The AI knowledge base for your product.

Written once, answered everywhere. Gleap's knowledge base is the help center your customers search and the knowledge Kai Support answers from. Publish an article once and it is live on your help center, inside the widget and in Kai Support's answers, with the source cited.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
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Find answers to your questions

Get started

Set up your workspace, install the SDK, and get your team working in Gleap.

Let AI answer for you

Set up Kai, the AI agent that answers your customers: what it can answer, how it sounds, when it hands over, and how to correct it.

Build custom AI agents

Agents that do work, not just answer questions: give them instructions, connect them to your systems, and decide what starts them.

Teach your AI

Everything Kai and your agents can read: articles, your website, documents, code, and how to keep it accurate.

Let customers reach you

The messenger in your product, your support inbox by email, and WhatsApp, Instagram, Facebook, Telegram and Slack.

Work the inbox

Where conversations land: organising them, answering faster, and measuring how it's going.

Import your articles or write the first one, then ask Kai Support a question.
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Trusted by 4,500+ teams
One knowledge base. Help center, widget and Kai Support. Articles you publish reach the help center, the widget and Kai Support. Solved tickets come back as article updates for your review.
Customer question
Kai Support answers
Gleap team memberGleap team memberGleap team memberTeam solves the ticket
Kai Support proposes an update
Gleap team memberGleap team memberGleap team memberReview & publish
Updated help articles
Write it oncePublish everywhereKeep it current
Help center · Article editor

Write it once.

A block editor for articles with headings, images, code and embeds. Collections, tags, an author and a status per article. Version history keeps earlier work.

Widget · Help center

Published where customers look.

Your help center on gleap.help or your own domain, the same articles inside the widget, and Kai Support citing them in chat, email and the help center search.

Kai Support · Content suggestions

Solved tickets become updates.

About a day after a teammate closes a ticket, Kai Support checks whether the answer is missing from your articles and proposes the update with its evidence. You approve or dismiss it; snippet suggestions can be edited first.

Built for maintenance.

Staged changes, languages, and the searches that found nothing.
Edits to a published article autosave into a draft. The live version serves until you publish.
Set the languages your help center supports. Translate an article with one action, review, publish.
Article views, top searches and searches without results tell you what to write next.

Kai Support answers from your knowledge base.

Published articles are Kai Support's first source.
Kai Support reads your published articles and cites them in its answers. Add snippets, websites, files, Notion pages, YouTube videos and code repositories for the rest.
Meet Kai Support

Bring your existing articles.

Intercom, Help Scout, Freshdesk or CSV.
Import collections and articles from Intercom, Help Scout or Freshdesk. Or upload a CSV and map titles, content and collections.
Bring your articles
CRS logo
“We have way more time doing what we actually need to do.”
Patrick Lund, Web Developer at CRS, on moving the team's help center to Gleap.
100+
Help center collections created by CRS
Read the CRS story
About the AI knowledge base
What is an AI knowledge base?
An AI knowledge base is a help center whose articles are also the source an AI agent answers from. In Gleap, the same published article serves customers on the help center, inside the widget, and in Kai Support's answers, where the article is cited as a source. The team writes once and maintains one set of articles.
What is knowledge base software?
Knowledge base software lets a team write, organize, publish and maintain the information customers need. Gleap provides the authoring workspace (articles, collections, drafts, languages, version history) and the hosted help center customers search, next to the support inbox and the AI agent that uses the same content.
How does Kai Support use the help center?
Published help articles are a knowledge source Kai Support reads automatically. When Kai Support answers a customer in chat, email or the help center search, it cites the articles it used. You can add snippets, websites, files, Notion pages, YouTube videos, API data and code repositories as further sources. To offer these answers as an FAQ chatbot, add a Let Kai answer step to a workflow. See how Kai Support answers customer questions.
Can Kai Support answer directly in the help center search?
Yes. The help center settings include a Kai answers option that lets Kai Support answer questions directly in the help center search, with the source articles linked in the answer. The AI chatbar at the bottom of the help center is configured separately in the widget settings.
How does the knowledge base stay up to date?
With content suggestions turned on, Kai Support analyzes a conversation about 24 hours after a teammate closes it and proposes the snippet or help article update that was missing, with the ticket it came from and why it suggests it. In Review mode every suggestion waits for approval, and snippet suggestions can be edited before you approve them. The Autopilot setting applies only high-confidence snippet changes on its own, and you can switch it off.
Can I edit a published article without changing the live version?
Yes. Edits to a published article autosave into a staged draft while the live version keeps serving customers and Kai Support. Publish changes when you are ready, or discard the draft. Version history keeps earlier versions and conflict backups.
Do the articles show up inside my app?
Yes. Enable the help center in the Gleap widget and customers browse collections, search and read articles without leaving your product. Kai Support can link an article in a chat reply as well. See live chat for apps and websites.
Can we use our own domain and branding?
Yes. Configure logo, favicon, header colors, a top link and footer links. Serve the help center from your own domain with SSL; a custom help center domain is included on Team and up. See pricing.
Does the knowledge base support multiple languages?
Yes. Configure the languages your help center supports and keep a version of each article per language. The editor translates an article with AI into the missing languages and marks which ones are complete. Review each translation before publishing.
Can I import articles from Intercom or another tool?
Yes. Gleap imports help center collections and articles from Intercom, Help Scout and Freshdesk. You can also import a CSV by mapping titles, descriptions, HTML content and collections. Tickets and contacts can move over from Zendesk, Intercom, Freshdesk and HubSpot. Switching from one of them? Compare Gleap vs Intercom, Gleap vs Zendesk and Gleap vs Help Scout.
What reporting does the knowledge base include?
The article report shows article views over time, top searches, searches without results and the most viewed articles. Searches without results are the shortest list of what to write next.
Can we keep some articles out of the AI or make them private?
Yes. Tag an article internal to keep it out of customer-facing AI agents. Audience filters restrict who sees an article, and the help center can be password protected. The whole help center can be hidden from search engines in the SEO settings.
Which plan includes the knowledge base?
The knowledge base and custom help center domain are included from Team ($149 per month, billed annually). Kai Support is available on all plans at $0.29 per resolution. See pricing.
How does the knowledge base fit into AI-native customer support?
It is the knowledge layer: Kai Support answers from it, Kai Copilot suggests articles to link, solved tickets flow back as updates. Gleap's AI customer support platform keeps conversations, articles and agents in one workspace; the bigger picture is on self-driving development.
Kai Support First level support
One knowledge base.
Answered by Kai Support, maintained with you.
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4.6/5
on G2