AI customer service for banks.
Answers in seconds. Identity checked.
Good morningMia Wagner
NMain account · DE21 •••• 7731€4,218.40
TransferCardsStatements
Recent
ABAnna BergerRent October−€850.00
REREWE MarktCard payment−€42.18
ACAcme GmbHSalary+€3,240.00
SWStadtwerkeDirect debit−€64.00
‹ Cards Visa Debit
Northwind•••• 4821Mia Wagner · 09/29Locked
Lock card
Order replacement›
Report as stolen›
Lock Visa Debit •••• 4821? Payments stop right away. You can unlock it any time. Confirm with Face ID
Kai answers card, transfer and account questions in your banking app, on your website and on every channel, 24/7. It acts through your app's own tools where you allow it and hands disputes and fraud to the right team with the case ready.
★ 4.6/5 on G2 Trusted by banks, fintechs and 4,500+ teams Or try it yourself: 7 days free. Cancel anytime.
Banks, payment companies and telecom operators run support on Gleap
Kai Support · In your app
Cards locked in seconds.
A customer reports a lost card in your app. Kai opens the card lock your app registered as a tool, and the customer confirms with Face ID. No queue, no hold music.
Good morningMia Wagner
NMain account · DE21 •••• 7731€4,218.40
TransferCardsStatements
Recent
ABAnna BergerRent October−€850.00
REREWE MarktCard payment−€42.18
ACAcme GmbHSalary+€3,240.00
SWStadtwerkeDirect debit−€64.00
‹ Cards Visa Debit
Northwind•••• 4821Mia Wagner · 09/29Locked
Lock card
Order replacement›
Report as stolen›
Lock Visa Debit •••• 4821? Payments stop right away. You can unlock it any time. Confirm with Face ID
Kai Support · Hand over
Disputes reach the right team.
For a dispute or a fraud report, Kai collects the payment, the dates and the customer's verified details, then hands the case to your card team with a summary.
I was charged twice this month. Can someone help?
Sorry about that, Priya. A teammate will follow up here.
Kai Support transferred ticket to Human.
3:13 PM Handed over to your teamRefund a double charge Assign to me
Lukas assigned this ticket to themself.
One banner, not a thousand tickets.
When a payment feature breaks, a banner reaches only the customers it affects, in the app. Kai answers the rest with the status.
Pasted IBANs failDraft
FormatHow the banner is shown.
Floating AudienceWho sees the banner.
Users platformisWeb and releaseis5.2.0
8,412 contacts match
Publish
Good morningMia Wagner
NMain account · DE21 •••• 7731€4,218.40
TransferCardsStatements
Recent
ABAnna BergerRent October−€850.00
REREWE MarktCard payment−€42.18
ACAcme GmbHSalary+€3,240.00
SWStadtwerkeDirect debit−€64.00
Controls a bank needs.
Kai works inside the limits your risk team sets.
Capture settings
- Password inputsReplay Masked
- .rr-mask, .rr-blockReplay Masked
- /api/billingNetwork Excluded
- Authorization headerNetwork Excluded
- 500 log lines · 30 requestsBuffer Limit
Card data masked
Passwords, card numbers and the fields you choose are masked before a report leaves the device.
Kai Support asks Orders
Refund €59.00 to Mia?
Her mug from order #1042 arrived broken. She sent a photo.
Recommended: Refund it. The photo shows the damage.
Details Message to Mia Your refund of €59.00 for order #1042 is on its way.
Don't refund Refund €59.00
What happened
You chose “Refund €59.00” Mia's mug from order #1042 arrived broken. Kai refunded the €59.00.
New
Did the recommended steps Refunded €59.00 for order #1042
Told Mia her refund is on its way
An OK before money moves
Refunds, fee waivers and limit changes wait for a teammate's OK, with money limits you set.
Access for this investigation
- lumenhq/apiRepository Read-only
- lumenhq/webRepository Read-only
- Postgres via MCPData Read-only
- Writes, deletes, billingAny tool Blocked
Read-only by default
Kai reads accounts and logs to answer, and writes only through the tools you allow.
Works with your banking app.
App actions become Kai's tools.
Register the actions your app already has, like a card lock or a statement download, with one SDK call. Kai uses them only where you allow it, and the customer confirms each one in the app.
Frontend toolExecute an action inside your app via the Gleap SDK. Auto
NameOpen card lock
DescriptionOpens the card screen with the lock request. The customer confirms with Face ID.
Parameters
cardStringLast four digits of the cardRequiredreasonStringLost, stolen or not sure// In your banking app
Gleap.registerAgentTool("open-card-lock", async (params) => {
app.openCardLock(params.card);
return "Lock screen open. Waiting for Face ID.";
});
WhoIdentified usersGuests too When a customer asks: may Kai do it?AllowNot allowed
Checkout does nothing after coupon
Description
Checkout does nothing after I add a coupon. Tried twice.
Screenshot SPRING20 Checkout Something went wrong
10:41 AM Working
Reply Use ⌘K for shortcuts
Ready for your vendor review.
What your security, compliance and outsourcing teams ask first.
SOC 2 Type II Independently audited for Security. The report is shared under NDA with Pro and Enterprise customers. GDPR and a public DPA GDPR-compliant processing, a data processing addendum and a published sub-processor list. DORA addendum A DORA addendum, Register of Information data and the Article 30 mapping for your due diligence. EU or US hosting Frankfurt or New York, chosen when you create the workspace. Databases and backups stay there. Encrypted, never used for training TLS 1.2 or higher, encryption at rest and daily backups. Your conversations never train AI models. Built for the EU AI Act One switch, and Kai says it is an AI on every channel, marks what it writes and hands over to a person.
Your data stays in your region.
EU in Frankfurt, US in New York.
Pick the region when you create the workspace. Customer databases, backups and uploaded files stay there. For your DORA register you get our DORA addendum, already in use at a Nordic financial group, Register of Information data, our Legal Entity Identifier and the Article 30 mapping.
Data region Where your customer data is stored and processed.
🇪🇺 EuropeFrankfurt, Germany · GDPR
🇺🇸 United StatesNew York, USA
