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Where is my order? Answered by AI.

Order status, returns and refunds in seconds, day and night.

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Kai looks up the real order in Shopify, WooCommerce or your own shop and answers with the status and tracking. It starts returns, prepares refunds for your team's one click and answers in your customer's language.

★ 4.6/5 on G2 Trusted by 4,500+ teams worldwide 7 days free. Cancel anytime.

Trusted by 4,500+ teams, from startups to global brands
What is WISMO? WISMO, short for “where is my order?”, is the question online shops get most: customers asking for the status, delivery day or tracking of an order. Gleap answers it with AI. Kai looks up the real order in Shopify, WooCommerce or your own shop and replies in seconds, around the clock, with the status and the tracking link.
Status and trackingReturns and exchangesRefunds
Kai Support · Order status

Status and tracking, in seconds.

Kai finds the order by the customer's email or order number and answers with the status, the expected delivery day, the items and the carrier's tracking link.

Kai Support · Returns

Returns and exchanges, started.

The customer picks the items and a reason in the chat, confirms, and Kai starts the return or exchange in your shop and sends the label. Your return rules decide what it may offer.

Kai Support → Your team

Refunds, ready for one click.

Kai prepares the refund with the order, the reason and its recommendation. A teammate approves it in one click and the customer hears back right away.

Every channel your shoppers use.

Chat, email, WhatsApp, Instagram.
Order questions arrive everywhere. Kai answers in the chat on your store, by email, on WhatsApp, Instagram and Messenger, and on the phone, from the same order data.
AI customer service for e-commerce
Order support
What is a WISMO ticket?
WISMO stands for "where is my order?", the most common question online shops get. Kai answers it from the real order in your shop with the status, the delivery day and the tracking link, so these tickets never reach your team.
Which shops does it work with?
Shopify (with the Gleap app), WooCommerce and your own shop through the shop API. Kai finds orders by email or order number and checks that the customer owns the order before it shares details.
Can Kai start returns and refunds?
Yes. Kai starts returns and exchanges once the customer confirms, following your return rules, and prepares refunds that a teammate approves in one click.
How much does it cost?
Plans start at $29 a month billed yearly, and Kai Support is billed by the AI it uses: we estimate under $0.05 per resolution (how we estimate). No per-ticket fees. Every plan starts with a 7-day free trial.
Does it answer in my customers' language?
Yes. Kai answers in the language the customer writes in, from the same order data and help articles.
Gleap team member

Where is my order?
Answered from tonight.

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4.6/5
on G2