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for your team. Explore how Gleap compares with the tools you use for customer support and product work. Start with the job you need done, then compare the workflow, integrations, and cost.

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All Open 12

Florian Berger

Hi, our invoice shows 20% VAT but we have a VAT ID2m
Mia Kellerman

Every time I hit Pay now the page just spins18m
Jonas Weber

Can I export my data as CSV?1h
Sofia Lindqvist

SSO login loops back to the start4h
Tom Alvarez Tomorrow

Invoice for March6h
Ade Okafor

Webhook fires twice on ticket.created1d
Priya Raman

Love the new inbox2d

Invoice shows the wrong VAT

#146960

Today

Florian Berger2:15 PM

Hi, our invoice shows 20% VAT but we are a company in Austria with a VAT ID.

Kai 2:15 PM

Working · reading the billing docs

With a valid EU VAT ID the reverse charge applies. Add it under Settings › Billing and the next invoice is issued without VAT. Should a teammate reissue this one?

Florian Berger2:17 PM

Yes please, we need the March invoice corrected.

Kai transferred ticket to Human.

Handed to the team

Nobody has claimed this yet.

Lukas Boehler took over.

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Better support. A product that keeps improving. Gleap is the AI-native customer support platform for software teams. Bring conversations, bug evidence, and product feedback together so customer issues can become shipped fixes and ideas can become shipped features. Your team decides what to build and when to release it.

Make the comparison useful.

Bring a real workflow to the decision.

Start with the job

Answering customers, generating sales pipeline, planning a product, and investigating bugs need different tools. Choose the comparison that matches the work your team owns.

Test the complete handoff

Use a real question, issue, or request. Check the available context, the person who owns the next decision, and how the customer hears about the result.

Compare the full scope

Include the plan, billing period, seats, AI usage, required integrations, and implementation work. A subscription price alone is not the total cost.

Customer support & live chat

Start with the conversations you own, the channels you need, and the systems that need to stay connected.

Intercom

Compare the support workspace, Fin outcomes, seats, and product handoffs.

Zendesk

Map service operations and the handoff from customer tickets to engineering.

Freshdesk

Choose the right baseline: an email helpdesk or Freshdesk Omni.

HubSpot Service Hub

Compare your CRM-connected service needs with a product-support workspace.

Help Scout

Evaluate shared-inbox collaboration, customer knowledge, and AI usage.

Tidio

Test your support channels, knowledge, and human handoff requirements.

Tawk.to

Compare live support needs, AI scope, and how your team handles exceptions.

Customer.io

Compare customer messaging requirements with a shared support workflow.

Drift

Decide whether the job is buyer engagement, customer support, or both.

Pylon

Check the channels, account context, and ownership your support team needs.

Front

Compare team collaboration and the path from a conversation to product work.

Kustomer

Evaluate customer context, service operations, and integration requirements.

Gorgias

Define your commerce and software-support needs before comparing plans.

Crisp

Compare workspace plans, Hugo usage, and technical customer reports.

HelpCrunch

Evaluate chat, customer knowledge, messaging, and total plan scope.

Qualified

Choose between AI sales pipeline generation and ongoing customer support.

Conversica

Separate revenue conversations from the customer-support work you need.

LivePerson

Map service channels, connected systems, and agent deployment requirements.

Zoho SalesIQ

Compare visitor engagement and support within your chosen CRM setup.

AI support agents

CX automation and engineering agents solve different jobs. Compare the work, tools, and human decisions involved.

Decagon

Compare AOP-driven operations with support and product work in Gleap.

Sierra

Compare tailored CX agents with a connected software-support workspace.

Devin

Compare broad engineering delegation with customer reports becoming shipped fixes.

Feedback, roadmap & changelog

Follow customer input from collection through prioritization and release communication.

Canny

Compare feedback discovery and prioritization with a connected support workflow.

Productboard

Evaluate product planning needs alongside customer-support and engineering work.

Featurebase

Compare two support-and-feedback platforms by channels, workflow, and AI usage.

FeedBear

Compare request collection, voting, and the work around customer feedback.

GetFeedback

Connect the survey and customer-feedback requirements of your team.

Beamer

Compare release communication, customer feedback, and support needs.

AnnounceKit

Evaluate how you publish updates and handle the questions they create.

LaunchNotes

Compare product communication and roadmap needs with your support workflow.

Product tours & onboarding

Compare guidance and adoption requirements with the help customers need along the way.

Pendo

Compare onboarding, product insight, and customer-support requirements.

Appcues

Map the guidance, messaging, and support your onboarding journey needs.

Userpilot

Evaluate onboarding goals, product usage insights, and follow-up support.

Chameleon

Compare in-product guidance with the wider customer-support workflow.

UserGuiding

Check the tours, knowledge, and help customers need to get started.

Product Fruits

Evaluate onboarding guidance and the customer-feedback work around it.

WalkMe

Separate digital-adoption requirements from customer-support platform needs.

Whatfix

Map application guidance, training, and customer support before choosing.

Userlane

Compare adoption and guidance requirements with your support use case.

Apty

Evaluate application adoption and the support processes your team needs.

Surveys & NPS

Choose around your research goals, audience, and the action you take after a response.

SurveyMonkey

Compare research needs with surveys used in a customer-support workflow.

Typeform

Evaluate form design, response collection, and what happens after submission.

Bug reporting & visual feedback

Look at capture, diagnostic context, and how an issue reaches the people who can fix it.

Instabug

Check mobile diagnostics, report capture, and your path to shipping a fix.

BugSnag

Separate error-monitoring requirements from customer-reported issues.

BugHerd

Compare visual website feedback with ongoing product-support needs.

Marker.io

Evaluate visual reporting, project handoffs, and customer follow-up.

Userback

Compare visual feedback and the support-to-fix workflow around each report.

Usersnap

Compare visual QA, diagnostic capture, and ongoing customer-support work.

ShakeBugs

Check SDK coverage, report evidence, and engineering handoff requirements.

Bugasura

Compare issue capture and tracking with the customer context you need.

Ybug

Evaluate in-page reports, technical context, and your support workflow.

Jam

Compare developer bug capture with reporting inside your customer experience.

Session replay & monitoring

Distinguish product observation and monitoring from a customer-support workflow.

LogRocket

Evaluate replay and monitoring needs separately from support operations.

Smartlook

Compare replay and usage insight with customer-report investigation.

Product analytics

Decide whether the main need is understanding product usage or managing customer support.

Mixpanel

Separate product-analytics decisions from support and feedback workflows.

When is Gleap a good fit?

Gleap fits software teams that want customer conversations, product feedback, technical reports, and the work that follows them in one workspace. Kai can help with support; Kai Resolve and Kai Code connect investigation with implementation. Explore the platform and customer-to-product workflow with a real case from your team.

Can one platform replace every tool listed here?

The right scope depends on your business. A dedicated analytics, digital-adoption, sales, or engineering tool may still have an important role. Compare your required channels, workflows, integrations, and controls before deciding what to keep or replace.

Are all agents and AI usage included in one fixed subscription?

No. Gleap plans have different scopes, and AI usage is charged separately. Kai Resolve and Kai Code are available on Pro and Enterprise. Kai PM is available on Pro and Enterprise. Use current plan details to check the features, billing period, and usage for the workflow you intend to run.

How should we test a potential switch?

Choose representative conversations and reports. Check the knowledge sources, diagnostic capture, assignments, integration permissions, and sample imports. If a fix requires code, include approval, engineering checks, release verification, and customer follow-up in the test.

How should we read these comparisons?

Gleap publishes this comparison directory. The pages cover different buying decisions, and competitor plans and capabilities can change. Follow each page’s sources and the vendor’s current documentation for the exact package you are evaluating. No single comparison establishes a universal best product.

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4.6 / 5

G2 · 4,500+ teams