The LiveChat alternative.

Chat that reaches your engineers. Chat with customers inside your app, capture bug evidence with the conversation and give engineering a clear next step. Where LiveChat sells tickets and a help center as separate products, Gleap keeps chat, tickets, help center and feedback in one workspace, with unlimited seats on Team.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
Trusted by 4,500+ teams, from startups to global businesses
Count seats, channels and AI usage for your team.
Compare plans
LiveChat vs Gleap at a glance. Gleap is an AI-native support platform that connects chat to tickets, a help center, bug evidence and, on Pro, reviewed code work, with unlimited seats from $149/month billed annually; LiveChat is website chat for sales and support teams, priced per agent from $19 a month for one user and $49 per user on Team, billed annually (checked September 26, 2026).
Features
Gleap
LiveChat
Best for
Gleap
Software teams that want support, bug reports and product feedback in one workspace
LiveChat
B2B SaaS and ecommerce teams that want website live chat, priced per agent
Price
Gleap
Team $149/month billed annually or $179 monthly; Pro $299 or $359 adds Kai Resolve, Kai Code and Kai PM; AI usage separate. USD list prices, checked September 25, 2026
LiveChat
Starter $19 for one user, Team $49, Business $79 per user per month billed annually. USD list prices, checked September 26, 2026
Seats
Gleap
Unlimited seats and projects from Team; Starter has 1 seat
LiveChat
Every active agent account is billed, including owner and admins; suspended accounts are not
Tickets and help center
Gleap
Shared inbox with live chat and email on every plan; help center from Team
LiveChat
Native tickets retired in January 2025; tickets through HelpDesk.com or Text, help center through KnowledgeBase from $49/month
AI agent
Gleap
Kai on every plan, billed by usage through prepaid credits; from Team, Kai calls the API and MCP tools your team adds
LiveChat
AI Agent through Text plans: 10 AI resolutions a month on Essential, 50 more for $49.50
Channels
Gleap
Live chat and email; WhatsApp, Instagram, Messenger, Slack and Telegram from Team
LiveChat
Website widget and Messenger; SMS and Apple Messages for Business on Business; WhatsApp through an integration
Bug reporting
Gleap
In-app bug reports with a marked screenshot, replay and console and network logs, from Team
LiveChat
File sharing in chat; Jira through marketplace apps or Zapier
Feedback and roadmap
Gleap
Feature requests with votes and a public roadmap from Team, a changelog on every plan; Kai PM on Pro
LiveChat
Pre-chat and post-chat surveys; no feature voting or roadmap listed
Free trial
Gleap
14-day free trial with $50 AI credit; no free plan
LiveChat
14-day free trial; no free plan
Moving over
Gleap
Import contacts and tickets by CSV, then run both tools side by side during a pilot
LiveChat
Single transcripts by email; bulk transcripts through the API or webhooks
Count every seat. LiveChat bills every active agent account on the license, from $19 a month for a single user on Starter to $79 per user on Business, billed annually. Gleap Team includes unlimited seats and projects for $149/month billed annually. Compare your seat count, channels and AI usage separately.
One workspace. Unlimited seats.
A ten-agent example. USD list prices, monthly equivalent billed annually, checked September 25, 2026. AI usage, add-ons and taxes excluded; features differ.
Gleap Team
$149 / month
$1,788 billed annually, or $179 month-to-month. Unlimited seats and projects.
Live chat, email and a shared inbox
Help center and knowledge base
In-app bug reports with technical evidence
Kai access; AI usage billed separately
Start 14-day free trial
Unlimited seats
LiveChat Team
$490 / month
$5,880 billed annually. 10 users at $49 each, or $59 each on monthly billing.
Unlimited chat history and basic reporting
Website widget, Messenger and 200+ integrations
AI Agent comes with Text plans, from $19 per user
Tickets through HelpDesk.com or Text, sold separately
See comparison details

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai is available on every plan; Resolve, Code and PM are included in Pro and Enterprise. AI usage is billed separately.

Kai

Answers customers

Answers from your knowledge base and connected sources. Brings your team in when needed.

Meet Kai

Kai Resolve

Investigates hard tickets

Reads logs, the click trail, screenshots and code. Returns findings and prepares coding tasks for confirmed bugs.

Meet Kai Resolve

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Kai PM

Prioritizes requests

Triages feedback, finds duplicates and scores requests. You decide what belongs on the roadmap.

Meet Kai PM

Chat inside your app.

Customers ask where they work.
Add the Gleap widget to your web or mobile app for chat, help articles and bug reports in one place. Conversations land in one inbox with email and, from Team, messaging channels.
Explore live chat

Bugs arrive with evidence.

See what your customer saw.
Capture screenshots, session replay, console logs and network activity with the customer’s report. Support and engineering work from the same context.
Explore bug reporting

Investigate inside the ticket.

Give hard questions a next step.
On Pro, Kai Resolve reads the logs, click trail, screenshots and code behind a ticket. Findings return to the inbox, and confirmed bugs can become coding tasks.
Explore Kai Resolve

Turn reports into reviewed fixes.

The ticket stays connected.
On Pro, Kai Code plans the change, writes and tests code, and opens a pull request. Your engineers review and merge, with progress linked to the original ticket.
Explore Kai Code
Bring your LiveChat history. Export transcripts from LiveChat, import contacts and tickets into Gleap by CSV and test a sample before cutover. Rebuild routing, canned responses and automations as their own steps.
How teams use Gleap
Partfox integrated Gleap with custom data in 10 days.
Partfox runs live chat, AI support, bug reporting, feature requests, product tours, checklists and surveys in Gleap.
Maic Fankhauser
Product Manager, Partfox
AI support handles about half of Lywand’s customer inquiries.
Lywand runs AI answers, its knowledge base and ticketing in Gleap. The support result reflects its own workflow.
Peter Müller
System Engineer & Head of Support, Lywand
“Everything is in the same place.”
Tridonic brought customer conversations, ticket routing, surveys, and AI support into one Gleap workspace.
Elif Kavas
Digital Customer Experience Platforms Specialist, Tridonic
Your switching questions, answered. Pricing, AI, tickets and the move from LiveChat.
Bring chat closer to your product.
4.6/5
on G2