The LiveChat alternative.

Most conversations resolved for under $0.05 each*, live in minutes.

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All

12 Open

Florian Berger3m

Thanks, Florian. A teammate will reissue it and follow up here.
Mia Kellerman 4m

Kai Support · Checking the payment logs
Jonas Weber 12m

Kai Support: Refund the duplicate $49 charge?
Sofia Lindqvist 1h

Kai Support · waiting on Sofia
Tom Alvarez Tomorrow 3h

Invoice for April
Ade Okafor 6m

Kai Code · fixing… · 6 min
Priya Raman 2d

Love the new dashboard

Florian Berger

Today

Hi, our invoice shows 20% VAT but we are a company in Austria with a VAT ID.WhatsApp · 9m

With a valid EU VAT ID the reverse charge applies. Add it under Settings › Billing and the next invoice is issued without VAT. Should a teammate reissue this one?Seen · 9m

Yes please, we need the March invoice corrected.WhatsApp · 3m

Thanks, Florian. A teammate will reissue it and follow up here.Seen · 3m

Kai Support transferred ticket to Human.

Hi Florian, I'll reissue the March invoice without VAT today. With your VAT ID in Settings › Billing, new invoices skip VAT.Lukas Boehler · Sent · now

Reply Use ⌘K for shortcuts

Kai Support answers website and in-app chats and hands the hard ones to your team. Where LiveChat sells tickets and a help center as separate products, Gleap keeps chat, tickets, help center and feedback in one workspace, with unlimited seats from Team.

★ 4.6/5 on G2 Trusted by 4,500+ teams worldwide

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Trusted by 4,500+ teams, from startups to global businesses

All

12 Open

Florian Berger3m

Thanks, Florian. A teammate will reissue it and follow up here.
Mia Kellerman 4m

Kai Support · Checking the payment logs
Jonas Weber 12m

Kai Support: Refund the duplicate $49 charge?
Sofia Lindqvist 1h

Kai Support · waiting on Sofia
Tom Alvarez Tomorrow 3h

Invoice for April
Ade Okafor 6m

Kai Code · fixing… · 6 min
Priya Raman 2d

Love the new dashboard

Florian Berger

Today

Hi, our invoice shows 20% VAT but we are a company in Austria with a VAT ID.WhatsApp · 9m

With a valid EU VAT ID the reverse charge applies. Add it under Settings › Billing and the next invoice is issued without VAT. Should a teammate reissue this one?Seen · 9m

Yes please, we need the March invoice corrected.WhatsApp · 3m

Thanks, Florian. A teammate will reissue it and follow up here.Seen · 3m

Kai Support transferred ticket to Human.

Hi Florian, I'll reissue the March invoice without VAT today. With your VAT ID in Settings › Billing, new invoices skip VAT.Lukas Boehler · Sent · now

Reply Use ⌘K for shortcuts

Checkout does nothing after coupon

Description

Checkout does nothing after I add a coupon. Tried twice.

Screenshot app.lumenhq.com/checkout SPRING20 Checkout Something went wrong

10:41 AM Working

Reply Use ⌘K for shortcuts

Survey notifications not showing

Today

Survey notifications never arrive for visitors who are not logged in. Chat notifications work fine.6m

Thanks, Isabella. I'm checking why survey notifications skip signed-out visitors and will get back to you here.Seen · 5m

5m Working

Reply Use ⌘K for shortcuts

Count seats, channels and AI usage for your team.

Compare plans

LiveChat vs Gleap at a glance. Gleap is an AI-native support platform that connects chat to tickets, a help center, bug evidence and, from Team, reviewed code work, with unlimited seats from $149/month billed annually; LiveChat is website chat for sales and support teams, priced per agent from $19 a month for one user and $49 per user on Team, billed annually (checked September 26, 2026).

Compared

Gleap

LiveChat

Overview

Best for

Gleap Software teams Software teams that want support, bug reports and product feedback in one workspace

LiveChat B2B SaaS and ecommerce B2B SaaS and ecommerce teams that want website live chat, priced per agent

Price

Gleap From $29/month Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Support’s investigations and Kai Code; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026

LiveChat From $19 per user Starter $19 for one user, Team $49, Business $79 per user per month billed annually. USD list prices, checked September 26, 2026

Seats

Gleap Unlimited from Team Unlimited seats and projects from Team; Starter has 1 seat

LiveChat Every active agent billed Every active agent account is billed, including owner and admins; suspended accounts are not

Features

Tickets and help center

Gleap Inbox; help center from Team Shared inbox with live chat on every plan; email and help center from Team

LiveChat Through HelpDesk.com and KnowledgeBase Native tickets retired in January 2025; tickets through HelpDesk.com or Text, help center through KnowledgeBase from $49/month

AI agent

Gleap Kai Support on every plan Kai Support on every plan, billed by the AI it uses; from Team, Kai Support calls the API and MCP tools your team adds

LiveChat Through Text plans AI Agent through Text plans: 10 AI resolutions a month on Essential, 50 more for $49.50

Channels

Gleap Live chat, more from Team Live chat on every plan; email, WhatsApp, Instagram, Messenger, Slack and Telegram from Team

LiveChat Website widget and Messenger Website widget and Messenger; SMS and Apple Messages for Business on Business; WhatsApp through an integration

Bug reporting

Gleap In-app reports with logs In-app bug reports with a marked screenshot and console and network logs on every plan; replay from Team

LiveChat Jira through marketplace apps File sharing in chat; Jira through marketplace apps or Zapier

Feedback and roadmap

Gleap Votes and roadmap from Team Feature requests with votes, a public roadmap and a changelog from Team, with Kai Copilot merging duplicates

LiveChat No feature voting listed Pre-chat and post-chat surveys; no feature voting or roadmap listed

Trial and switching

Free trial

Gleap 7-day free trial 7-day free trial on every plan, Starter from $29/month

LiveChat 14-day free trial 14-day free trial; no free plan

Moving over

Gleap Import by CSV Import contacts and tickets by CSV, then run both tools side by side during a pilot

LiveChat Transcripts through the API Single transcripts by email; bulk transcripts through the API or webhooks

Count every seat. LiveChat bills every active agent account on the license, from $19 a month for a single user on Starter to $79 per user on Business, billed annually. Gleap Team includes unlimited seats, projects and every Kai agent for $149/month billed annually; Pro adds advanced reports, LLM model choice and the SOC 2 report at $299/month. Compare your seat count, channels and AI usage separately.

One workspace. Unlimited seats.

A ten-agent example. USD list prices, monthly equivalent billed annually, checked September 25, 2026. AI usage, add-ons and taxes excluded; features differ.

Gleap Team

$149 / month$149 / month$149 / month

$1,788 billed annually, or $179 month-to-month. Unlimited seats, projects and every Kai agent; Pro adds reports, LLM model choice and the SOC 2 report from $299/month.

Live chat, email and a shared inbox

Help center and knowledge base

In-app bug reports with technical evidence

Every Kai agent; AI usage billed separately

Start free trial

Unlimited seats

LiveChat Team

$490 / month$490 / month$490 / month

$5,880 billed annually. 10 users at $49 each, or $59 each on monthly billing.

Unlimited chat history and basic reporting

Website widget, Messenger and 200+ integrations

AI Agent comes with Text plans, from $19 per user

Tickets through HelpDesk.com or Text, sold separately

See comparison details

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support and Kai Copilot work on every plan; investigations and Kai Code come with Team. AI usage is billed separately on every plan.

Kai Support

Answers customers

Answers from your knowledge base and connected sources. From Team, it investigates hard tickets with logs, the click trail and your code.

Meet Kai Support

Kai Copilot

Works with your team

Press ⌘J on any page. It answers customers when you say yes, drafts articles, explains your numbers and, from Team, drafts the changelog when a fix ships. Your team sends what it drafts.

Meet Kai Copilot

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Chat inside your app.

Customers ask where they work.

Add the Gleap widget to your web or mobile app for chat, help articles and bug reports in one place. Conversations land in one inbox, joined from Team by email and messaging channels.

Explore live chat

app.lumenhq.com/checkout SPRING20 Checkout Something went wrong

Bugs arrive with evidence.

See what your customer saw.

Capture screenshots, session replay, console logs and network activity with the customer’s report. Support and engineering work from the same context.

Explore bug reporting

Investigate inside the ticket.

Give hard questions a next step.

From Team, Kai Support investigates the hard tickets with the logs, click trail, screenshots and code. Findings return to the inbox, and confirmed bugs can become coding tasks.

Explore Kai Support

Exported invoice PDFs are empty since this morning. The preview still shows every line.10:02 AM

Thanks, Priya. I'm taking a closer look at this now and will update you here.Seen · 10:03 AM

10:03 AM Working

3 changed files +84 −12 PR #412

Notifications.tsx +61−9
useNotificationSocket.ts +19−3
Notifications.test.tsx +4−0

src/drawer/Notifications.tsx

  @@ -42,7 +42,15 @@ NotificationsDrawer  const { items } = useNotifications();− useEffect(() => { if (open) refetch(); });+ const socket = useNotificationSocket();+ useEffect(() => {+   if (!open) return;+   return socket.on('notification:new',+     (n) => setItems((p) => [n, ...p]));+ }, [open, socket]);  return <Drawer open={open}>

  @@ -8,6 +8,18 @@ useNotificationSocket  const socket = useSocket();+ const on = useCallback((evt, fn) => {+   socket.on(evt, fn);+   return () => socket.off(evt, fn);+ }, [socket]);− return socket;+ return { on };

  @@ -0,0 +1,4 @@+ it('appends a pushed notification',+   async () => {+   render(<NotificationsDrawer open />);+   socket.emit('notification:new', n);+   expect(await findByText(n.title))+     .toBeVisible();

Turn reports into reviewed fixes.

The ticket stays connected.

From Team, Kai Code plans the change, writes and tests code, and opens a pull request. Your engineers review and merge, with progress linked to the original ticket.

Explore Kai Code

Bring your LiveChat history. Export transcripts from LiveChat, import contacts and tickets into Gleap by CSV and test a sample before cutover. Rebuild routing, canned responses and automations as their own steps.

Export what you need.

LiveChat’s API returns chat transcripts in bulk, a webhook can send each transcript when a chat ends, and transcripts can be forwarded to email. Plan HelpDesk.com tickets and KnowledgeBase articles as separate exports.

Import a sample into Gleap.

Gleap’s CSV import creates tickets with type, status, priority, assignee and the customer’s email and name, plus your own ticket fields, and help-center articles can come in by CSV. No native LiveChat importer is assumed.

Rebuild the setup, then switch.

Routing, canned responses, greetings and integrations are not copied. Configure them in Gleap, run real conversations through the trial and replace the LiveChat widget when your team is ready.

How teams use Gleap

Partfox integrated Gleap with custom data in 10 days.

Partfox runs live chat, AI support, bug reporting, feature requests, product tours, checklists and surveys in Gleap.

Maic Fankhauser

Product Manager, Partfox

AI support handles about half of Lywand’s customer inquiries.

Lywand runs AI answers, its knowledge base and ticketing in Gleap. The support result reflects its own workflow.

Peter Müller

System Engineer & Head of Support, Lywand

“Everything is in the same place.”

Tridonic brought customer conversations, ticket routing, surveys, and AI support into one Gleap workspace.

Elif Kavas

Digital Customer Experience Platforms Specialist, Tridonic

Your switching questions, answered. Pricing, AI, tickets and the move from LiveChat.

Why choose Gleap as a LiveChat alternative?

Kai Support resolves most conversations for an estimated under $0.05 each, live in minutes, with chat, tickets, a help center and product feedback in one workspace. Team includes unlimited seats and projects, AI investigation and reviewable code work. Test it with the conversations and engineering handoffs your team handles most.

When is LiveChat the better fit?

LiveChat fits sales and ecommerce teams that chat with website visitors, rely on its 200+ integrations such as Shopify, and want SMS or Apple Messages for Business on the Business plan. A single agent can start on Starter at $19 a month billed annually. Choose Gleap when chat should connect to in-app bug evidence and, from Team, to a help center, product feedback and reviewed code work without paying per seat.

Which LiveChat alternatives should we compare?

Other chat-first tools to compare with LiveChat include Tidio, Crisp, tawk.to and Intercom. Gleap is the LiveChat alternative for software teams that want chat, tickets, a help center and bug reports in one workspace without paying per agent.

Is Gleap cheaper than LiveChat?

It depends on seats. On annual list prices, LiveChat Team costs more than Gleap Team from four users: ten users cost $5,880 a year ($49 × 10 × 12), while Gleap Team is $1,788 with unlimited seats. One agent on LiveChat Starter costs $228 a year. AI usage, add-ons and taxes are separate, and features differ. USD list prices, checked September 26, 2026; compare Gleap pricing with LiveChat pricing.

How is LiveChat priced?

LiveChat charges per user. Starter is $19 a month for one user, Team $49 and Business $79 per user per month billed annually, or $25, $59 and $89 on monthly billing; Enterprise is quoted. Team and Business allow up to 400 users, and LiveChat bills every active agent account on the license, including the owner and admins, whether or not they log in; suspended accounts are not billed. The 14-day trial needs no credit card. USD list prices, checked September 26, 2026 on the pricing page.

Does LiveChat include an AI agent?

LiveChat offers AI reply suggestions for agents, and its AI Agent for customers comes with Text plans, which combine chat, tickets and AI. Text Essential costs $19 per user per month billed annually and includes 10 AI resolutions a month and 10 custom skills; 50 more resolutions cost $49.50. Kai Support answers customers on every Gleap plan and, from Team, can call the API and MCP tools your team adds. Kai Support is billed by the AI it uses, and a resolution costs an estimated under $0.05.

Does LiveChat have tickets and a help center?

LiveChat retired its native tickets in January 2025; ticketing now comes from HelpDesk.com or a Text plan, and a help center from KnowledgeBase at $49 a month billed annually. Gleap includes a shared inbox with live chat on every plan, plus email and a help center from Team, in the same workspace. See LiveChat’s tickets article and KnowledgeBase pricing, checked September 25, 2026.

Does LiveChat connect to engineering?

Through integrations. LiveChat’s marketplace lists Jira apps, such as one that sends transcripts, requester details and chat summaries to Jira, and Zapier can pass chat data to Jira. Gleap captures in-app evidence with the report and, from Team, Kai Support investigates and Kai Code opens a pull request linked to the ticket.

What can we bring over from LiveChat?

LiveChat’s API returns chat transcripts in bulk, a webhook can send each transcript when a chat ends, and transcripts can be forwarded to email. Gleap’s CSV import creates tickets with type, status, priority, assignee and the customer’s email and name, plus your own ticket fields, and help-center articles can come in by CSV. No native LiveChat importer is assumed, so test a sample before importing everything.

Which channels does each product cover?

LiveChat covers the website widget and Messenger, adds SMS and Apple Messages for Business on Business, and connects WhatsApp through an integration. Gleap covers live chat in your web and mobile apps on every plan, plus email, WhatsApp, Instagram, Messenger, Slack and Telegram from Team. Map the channels you use before switching.

Which Gleap plan includes investigations and Kai Code?

Team, Pro and Enterprise include Kai Support’s investigations and Kai Code. Team is $149 per month billed annually or $179 month-to-month and includes every Kai agent; Pro, with advanced reports, LLM model choice and the SOC 2 report, is $299 ($359 monthly). Kai Support is on every plan and is billed by the AI it uses, separately from the plan.

Where is our data hosted?

Gleap customers choose EU or US data residency at signup. LiveChat offers a data center in the US or the EU. Review the Gleap Trust Center for security documentation before moving customer data.

How was this comparison checked?

Gleap publishes this comparison. LiveChat’s pricing page, its tickets and transcript help articles, its Jira marketplace listing, Text pricing and KnowledgeBase pricing were checked on September 25, 2026, and its pricing page and pricing-model article were rechecked on September 26, 2026. Gleap claims follow current product and plan evidence, including its CSV import. Customer quotations describe their attributed experience, not a migration from LiveChat.

Can we test Gleap before switching?

Yes. Start a free trial, add the widget to a staging app, import sample records and test chat and routing during the 7-day free trial while LiveChat stays live. Review the Trust Center and required permissions before switching live channels.

Bring chat closer to your product.

Start free trial

Book a demo

7 days free. Cancel anytime. Card required. First charge on day 8 unless you cancel.

4.6/5

on G2

The LiveChat alternative.

Meet your AI team.

Kai Support

Kai Copilot

Kai Code

Chat inside your app.

Bugs arrive with evidence.

Investigate inside the ticket.

Turn reports into reviewed fixes.

Plan your move.

Export what you need.

Import a sample into Gleap.

Rebuild the setup, then switch.

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