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12 Open

Florian Berger3m

Thanks, Florian. A teammate will reissue it and follow up here.
Mia Kellerman 4m

Kai Support · Checking the payment logs
Jonas Weber 12m

Kai Support: Refund the duplicate $49 charge?
Sofia Lindqvist 1h

Kai Support · waiting on Sofia
Tom Alvarez Tomorrow 3h

Invoice for April
Ade Okafor 6m

Kai Code · fixing… · 6 min
Priya Raman 2d

Love the new dashboard

Florian Berger

Today

Hi, our invoice shows 20% VAT but we are a company in Austria with a VAT ID.WhatsApp · 9m

With a valid EU VAT ID the reverse charge applies. Add it under Settings › Billing and the next invoice is issued without VAT. Should a teammate reissue this one?Seen · 9m

Yes please, we need the March invoice corrected.WhatsApp · 3m

Thanks, Florian. A teammate will reissue it and follow up here.Seen · 3m

Kai Support transferred ticket to Human.

Hi Florian, I'll reissue the March invoice without VAT today. With your VAT ID in Settings › Billing, new invoices skip VAT.Lukas Boehler · Sent · now

Reply Use ⌘K for shortcuts

Kai Support answers chat, email and WhatsApp and hands the hard ones to your team with the full context. Chatwoot gives you an open-source support inbox; Gleap adds in-app bug reports, a feature roadmap and unlimited seats from Team instead of per-agent pricing.

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All

12 Open

Florian Berger3m

Thanks, Florian. A teammate will reissue it and follow up here.
Mia Kellerman 4m

Kai Support · Checking the payment logs
Jonas Weber 12m

Kai Support: Refund the duplicate $49 charge?
Sofia Lindqvist 1h

Kai Support · waiting on Sofia
Tom Alvarez Tomorrow 3h

Invoice for April
Ade Okafor 6m

Kai Code · fixing… · 6 min
Priya Raman 2d

Love the new dashboard

Florian Berger

Today

Hi, our invoice shows 20% VAT but we are a company in Austria with a VAT ID.WhatsApp · 9m

With a valid EU VAT ID the reverse charge applies. Add it under Settings › Billing and the next invoice is issued without VAT. Should a teammate reissue this one?Seen · 9m

Yes please, we need the March invoice corrected.WhatsApp · 3m

Thanks, Florian. A teammate will reissue it and follow up here.Seen · 3m

Kai Support transferred ticket to Human.

Hi Florian, I'll reissue the March invoice without VAT today. With your VAT ID in Settings › Billing, new invoices skip VAT.Lukas Boehler · Sent · now

Reply Use ⌘K for shortcuts

Checkout does nothing after coupon

Description

Checkout does nothing after I add a coupon. Tried twice.

Screenshot app.lumenhq.com/checkout SPRING20 Checkout Something went wrong

10:41 AM Working

Reply Use ⌘K for shortcuts

Survey notifications not showing

Today

Survey notifications never arrive for visitors who are not logged in. Chat notifications work fine.6m

Thanks, Isabella. I'm checking why survey notifications skip signed-out visitors and will get back to you here.Seen · 5m

5m Working

Reply Use ⌘K for shortcuts

Count agents, channels and AI usage for your team.

Compare plans

Chatwoot vs Gleap at a glance. Gleap is an AI-native support platform that connects chat to bug evidence, product feedback and, from Team, reviewed code work, with unlimited seats from $149/month billed annually; Chatwoot is an open-source support desk you can self-host or use in its cloud, priced per agent from $19 a month on Startups, with a free community edition for self-hosting (checked September 26, 2026).

Compared

Gleap

Chatwoot

Overview

Best for

Gleap Software teams Software teams that want support, bug reports and product feedback in one workspace

Chatwoot Open-source support desk Teams that want an open-source support desk they can self-host, with messaging channels priced per agent

Price

Gleap From $29/month Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Support’s investigations and Kai Code; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026

Chatwoot $19 to $99 per agent Cloud per agent per month: Startups $19, Business $39, Enterprise $99; Hacker free for 2 agents; billing period not stated. USD list prices, checked September 26, 2026

Seats

Gleap Unlimited from Team Unlimited seats and projects from Team; Starter has 1 seat

Chatwoot Per agent Per agent; Hacker is capped at 2 agents

Features

Channels

Gleap Live chat, more from Team Live chat on every plan; email, WhatsApp, Instagram, Messenger, Slack and Telegram from Team

Chatwoot Live chat, more from Startups Live chat on every plan; email, WhatsApp, Instagram, Facebook, TikTok, SMS, Telegram and LINE from Startups; voice from Business

AI agent

Gleap Kai Support on every plan Kai Support on every plan, billed by the AI it uses; from Team, Kai Support calls the API and MCP tools your team adds

Chatwoot Captain on paid plans Captain on paid plans: 300 to 800 credits a month, one credit per message, $20 per 1,000 extra credits

Bug reporting

Gleap In-app reports with logs In-app bug reports with a marked screenshot and console and network logs on every plan; replay from Team

Chatwoot Linear integration No in-app bug capture listed; the Linear integration creates or links issues from a conversation

Feedback and roadmap

Gleap Votes and roadmap from Team Feature requests with votes, a public roadmap and a changelog from Team, with Kai Copilot merging duplicates

Chatwoot No voting board listed No voting board or public roadmap listed; CSAT surveys from Startups

Setup and trial

Hosting

Gleap EU or US data residency EU or US data residency chosen at signup and GDPR on every plan; SOC 2 Type II audited, report shared with Pro and Enterprise

Chatwoot US cloud or self-hosted Cloud on AWS in the United States, or self-hosted on your own infrastructure; SOC 2 Type II

Mobile SDKs

Gleap iOS, Android, React Native, Flutter Web, iOS, Android, React Native and Flutter SDKs for chat and bug reporting

Chatwoot React Native and Flutter React Native and Flutter chat SDKs; agent apps for iOS and Android

Free plan or trial

Gleap 7-day free trial 7-day free trial on every plan, Starter from $29/month

Chatwoot Free Hacker plan, 2 agents Free Hacker plan for 2 agents; 15-day trial of paid plans

Moving over

Gleap Import by CSV Import contacts and tickets by CSV, then run both tools side by side during a pilot

Chatwoot API, contacts as CSV Conversations and contacts through the API on paid Cloud plans or your own instance; contacts as CSV

Count agents, or count the team. Chatwoot Cloud charges per agent, from $19 on Startups to $99 on Enterprise, and its community edition is free if you run it yourself. Gleap Team includes unlimited seats, projects and every Kai agent for $149/month billed annually; Pro adds advanced reports, LLM model choice and the SOC 2 report at $299/month. Compare your agent count, hosting needs and AI usage separately.

One workspace. Unlimited seats.

A ten-agent example. USD list prices, checked September 26, 2026; Chatwoot’s pricing page does not state a billing period. AI usage, add-ons and taxes excluded; features differ.

Gleap Team

$149 / month$149 / month$149 / month

$1,788 billed annually, or $179 month-to-month. Unlimited seats, projects and every Kai agent; Pro adds reports, LLM model choice and the SOC 2 report from $299/month.

Live chat, email and a shared inbox

Help center and knowledge base

In-app bug reports with technical evidence

Every Kai agent; AI usage billed separately

Start free trial

Unlimited seats

Chatwoot Business

$390 / month$390 / month$390 / month

10 agents at $39 each. Startups costs $19 per agent without voice or automation rules.

Email, messaging, voice and live chat

Captain AI with 500 credits a month

Automation rules, SLAs and teams

Help center portals

See comparison details

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support and Kai Copilot work on every plan; investigations and Kai Code come with Team. AI usage is billed separately on every plan.

Kai Support

Answers customers

Answers from your knowledge base and connected sources. From Team, it investigates hard tickets with logs, the click trail and your code.

Meet Kai Support

Kai Copilot

Works with your team

Press ⌘J on any page. It answers customers when you say yes, drafts articles, explains your numbers and, from Team, drafts the changelog when a fix ships. Your team sends what it drafts.

Meet Kai Copilot

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Chat inside your app.

Customers ask where they work.

Add the Gleap widget to your web or mobile app for chat, help articles and bug reports in one place. Conversations land in one inbox, joined from Team by email and messaging channels.

Explore live chat

app.lumenhq.com/checkout SPRING20 Checkout Something went wrong

Bugs arrive with evidence.

See what your customer saw.

Capture screenshots, session replay, console logs and network activity with the customer’s report. Support and engineering work from the same context.

Explore bug reporting

Investigate inside the ticket.

Give hard questions a next step.

From Team, Kai Support investigates the hard tickets with the logs, click trail, screenshots and code. Findings return to the inbox, and confirmed bugs can become coding tasks.

Explore Kai Support

Exported invoice PDFs are empty since this morning. The preview still shows every line.10:02 AM

Thanks, Priya. I'm taking a closer look at this now and will update you here.Seen · 10:03 AM

10:03 AM Working

3 changed files +84 −12 PR #412

Notifications.tsx +61−9
useNotificationSocket.ts +19−3
Notifications.test.tsx +4−0

src/drawer/Notifications.tsx

  @@ -42,7 +42,15 @@ NotificationsDrawer  const { items } = useNotifications();− useEffect(() => { if (open) refetch(); });+ const socket = useNotificationSocket();+ useEffect(() => {+   if (!open) return;+   return socket.on('notification:new',+     (n) => setItems((p) => [n, ...p]));+ }, [open, socket]);  return <Drawer open={open}>

  @@ -8,6 +8,18 @@ useNotificationSocket  const socket = useSocket();+ const on = useCallback((evt, fn) => {+   socket.on(evt, fn);+   return () => socket.off(evt, fn);+ }, [socket]);− return socket;+ return { on };

  @@ -0,0 +1,4 @@+ it('appends a pushed notification',+   async () => {+   render(<NotificationsDrawer open />);+   socket.emit('notification:new', n);+   expect(await findByText(n.title))+     .toBeVisible();

Turn reports into reviewed fixes.

The ticket stays connected.

From Team, Kai Code plans the change, writes and tests code, and opens a pull request. Your engineers review and merge, with progress linked to the original ticket.

Explore Kai Code

Bring your Chatwoot history. Export conversations and contacts through Chatwoot’s API, import contacts and tickets into Gleap by CSV and test a sample before cutover. Rebuild inboxes, automation rules and Captain settings as their own steps.

Export what you need.

Chatwoot’s API returns conversations and contacts, and contacts also export as CSV. Since July 16, 2026, API access on Chatwoot Cloud is limited to paid plans; self-hosted instances keep it.

Import a sample into Gleap.

Gleap’s CSV import creates tickets with type, status, priority, assignee and the customer’s email and name, plus your own ticket fields, and help-center articles can come in by CSV. No native Chatwoot importer is assumed.

Rebuild the setup, then switch.

Inboxes, automation rules, canned responses and integrations are not copied. Configure them in Gleap, run real conversations through the trial and replace the Chatwoot widget when your team is ready.

How teams use Gleap

Partfox integrated Gleap with custom data in 10 days.

Partfox runs live chat, AI support, bug reporting, feature requests, product tours, checklists and surveys in Gleap.

Maic Fankhauser

Product Manager, Partfox

AI support handles about half of Lywand’s customer inquiries.

Lywand runs AI answers, its knowledge base and ticketing in Gleap. The support result reflects its own workflow.

Peter Müller

System Engineer & Head of Support, Lywand

“Everything is in the same place.”

Tridonic brought customer conversations, ticket routing, surveys, and AI support into one Gleap workspace.

Elif Kavas

Digital Customer Experience Platforms Specialist, Tridonic

Your switching questions, answered. Pricing, hosting, AI and the move from Chatwoot.

Why choose Gleap as a Chatwoot alternative?

Kai Support resolves most conversations for an estimated under $0.05 each, live in minutes, with chat, a help center, in-app bug reports and product feedback in one workspace. Team includes unlimited seats and projects, AI investigation and reviewable code work. Test it with the conversations and engineering handoffs your team handles most.

When is Chatwoot the better fit?

Chatwoot fits teams that want an open-source support desk, with its core under the MIT license, that they can self-host for full control over data and residency, and teams that want low per-agent pricing across WhatsApp, TikTok, LINE, Telegram and voice. Choose Gleap when support should connect to in-app bug evidence and, from Team, to a feature roadmap and reviewed code work, with unlimited seats instead of per-agent pricing.

Which Chatwoot alternatives should we compare?

Chatwoot describes itself as an open-source alternative to Intercom and Zendesk, so compare Intercom and Zendesk and chat-first tools such as Crisp. Gleap is the option for software teams that want support connected to bug reports and product work.

Is Gleap cheaper than Chatwoot?

Not for small teams. Chatwoot Startups is $19 per agent per month, so five agents cost $95 a month, and the self-hosted community edition is free. At ten agents on Chatwoot Business ($39 each), the subscription is $390 a month, while Gleap Team is $149/month billed annually with unlimited seats. USD list prices, checked September 26, 2026; Chatwoot’s pricing page does not state a billing period, and AI usage is separate on both sides.

How is Chatwoot priced?

Chatwoot Cloud charges per agent per month: Hacker is free for up to 2 agents and 500 conversations a month with live chat only, Startups is $19, Business $39 and Enterprise $99. Self-hosting is free with the community edition, and Premium Support ($19) and Enterprise Edition ($99) per agent add Captain and enterprise features. See Chatwoot pricing, checked September 26, 2026.

Does Chatwoot have an AI agent?

Yes. Captain answers customers, drafts replies and summarizes conversations on paid plans, with 300, 500 or 800 credits a month; each AI action uses one credit per message, and extra credits cost $20 per 1,000 (checked September 26, 2026). Self-hosted Captain uses your own OpenAI key. Kai Support answers customers on every Gleap plan and, from Team, can call the API and MCP tools your team adds. It is billed by the AI it uses, and a resolution costs an estimated under $0.05.

Does Chatwoot connect to engineering?

Chatwoot’s Linear integration creates or links Linear issues from a conversation, and its open-source Chatwoot CLI lets coding agents such as Claude Code read the queue and draft replies. Gleap captures in-app evidence with the report and, from Team, Kai Support investigates and Kai Code opens a pull request linked to the ticket.

What can we bring over from Chatwoot?

Chatwoot’s API returns conversations and contacts, on paid Cloud plans since July 16, 2026 or on your own instance, and contacts export as CSV. Gleap’s CSV import creates tickets with type, status, priority, assignee and the customer’s email and name, plus your own ticket fields, and help-center articles can come in by CSV. No native Chatwoot importer is assumed, so test a sample before importing everything.

Where is our data hosted?

Gleap customers choose EU or US data residency at signup, and GDPR applies to every plan. Gleap is SOC 2 Type II audited, and the report is shared with Pro and Enterprise customers. Chatwoot Cloud runs on AWS in the United States, and its community edition can run on your own infrastructure. If self-hosting is a requirement, Chatwoot covers it. Review the Trust Center before moving customer data.

Which Gleap plan includes investigations and Kai Code?

Team, Pro and Enterprise include Kai Support’s investigations and Kai Code. Team is $149 per month billed annually or $179 month-to-month and includes every Kai agent; Pro, with advanced reports, LLM model choice and the SOC 2 report, is $299 ($359 monthly). Kai Support is on every plan and is billed by the AI it uses, separately from the plan.

How was this comparison checked?

Gleap publishes this comparison. Chatwoot’s pricing and self-hosted pricing pages, Captain credit article, Linear integration and migration articles, API access announcement, security page and GitHub license files were checked on September 26, 2026. Gleap claims follow current product and plan evidence, including its CSV import. Customer quotations describe their attributed experience, not a migration from Chatwoot.

Can we test Gleap before switching?

Yes. Start a free trial, add the widget to a staging app, import sample records and test chat and routing during the 7-day free trial while Chatwoot stays live. Review the Trust Center and required permissions before switching live channels.

Bring chat closer to your product.

Start free trial

Book a demo

7 days free. Cancel anytime. Card required. First charge on day 8 unless you cancel.

4.6/5

on G2

The Chatwoot alternative.

Meet your AI team.

Kai Support

Kai Copilot

Kai Code

Chat inside your app.

Bugs arrive with evidence.

Investigate inside the ticket.

Turn reports into reviewed fixes.

Plan your move.

Export what you need.

Import a sample into Gleap.

Rebuild the setup, then switch.

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