The Chatwoot alternative.

Support that reaches your engineers. Chatwoot gives you an open-source support inbox. Gleap adds what software teams need next to it: in-app bug reports with technical evidence, a feature roadmap and, on Pro, reviewed code work, with unlimited seats on Team.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
Trusted by 4,500+ teams, from startups to global businesses
Count agents, channels and AI usage for your team.
Compare plans
Chatwoot vs Gleap at a glance. Gleap is an AI-native support platform that connects chat to bug evidence, product feedback and, on Pro, reviewed code work, with unlimited seats from $149/month billed annually; Chatwoot is an open-source support desk you can self-host or use in its cloud, priced per agent from $19 a month on Startups, with a free community edition for self-hosting (checked September 26, 2026).
Features
Gleap
Chatwoot
Best for
Gleap
Software teams that want support, bug reports and product feedback in one workspace
Chatwoot
Teams that want an open-source support desk they can self-host, with messaging channels priced per agent
Price
Gleap
Team $149/month billed annually or $179 monthly; Pro $299 or $359 adds Kai Resolve, Kai Code and Kai PM; AI usage separate. USD list prices, checked September 25, 2026
Chatwoot
Cloud per agent per month: Startups $19, Business $39, Enterprise $99; Hacker free for 2 agents; billing period not stated. USD list prices, checked September 26, 2026
Seats
Gleap
Unlimited seats and projects from Team; Starter has 1 seat
Chatwoot
Per agent; Hacker is capped at 2 agents
Channels
Gleap
Live chat and email; WhatsApp, Instagram, Messenger, Slack and Telegram from Team
Chatwoot
Live chat on every plan; email, WhatsApp, Instagram, Facebook, TikTok, SMS, Telegram and LINE from Startups; voice from Business
AI agent
Gleap
Kai on every plan, billed by usage through prepaid credits; from Team, Kai calls the API and MCP tools your team adds
Chatwoot
Captain on paid plans: 300 to 800 credits a month, one credit per message, $20 per 1,000 extra credits
Bug reporting
Gleap
In-app bug reports with a marked screenshot, replay and console and network logs, from Team
Chatwoot
No in-app bug capture listed; the Linear integration creates or links issues from a conversation
Feedback and roadmap
Gleap
Feature requests with votes and a public roadmap from Team, a changelog on every plan; Kai PM on Pro
Chatwoot
No voting board or public roadmap listed; CSAT surveys from Startups
Hosting
Gleap
EU or US data residency chosen at signup; SOC 2 Type II and GDPR on every plan
Chatwoot
Cloud on AWS in the United States, or self-hosted on your own infrastructure; SOC 2 Type II
Mobile SDKs
Gleap
Web, iOS, Android, React Native and Flutter SDKs for chat and bug reporting
Chatwoot
React Native and Flutter chat SDKs; agent apps for iOS and Android
Free plan or trial
Gleap
14-day free trial with $50 AI credit; no free plan
Chatwoot
Free Hacker plan for 2 agents; 15-day trial of paid plans
Moving over
Gleap
Import contacts and tickets by CSV, then run both tools side by side during a pilot
Chatwoot
Conversations and contacts through the API on paid Cloud plans or your own instance; contacts as CSV
Count agents, or count the team. Chatwoot Cloud charges per agent, from $19 on Startups to $99 on Enterprise, and its community edition is free if you run it yourself. Gleap Team includes unlimited seats and projects for $149/month billed annually. Compare your agent count, hosting needs and AI usage separately.
One workspace. Unlimited seats.
A ten-agent example. USD list prices, checked September 26, 2026; Chatwoot’s pricing page does not state a billing period. AI usage, add-ons and taxes excluded; features differ.
Gleap Team
$149 / month
$1,788 billed annually, or $179 month-to-month. Unlimited seats and projects.
Live chat, email and a shared inbox
Help center and knowledge base
In-app bug reports with technical evidence
Kai access; AI usage billed separately
Start 14-day free trial
Unlimited seats
Chatwoot Business
$390 / month
10 agents at $39 each. Startups costs $19 per agent without voice or automation rules.
Email, messaging, voice and live chat
Captain AI with 500 credits a month
Automation rules, SLAs and teams
Help center portals
See comparison details

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai is available on every plan; Resolve, Code and PM are included in Pro and Enterprise. AI usage is billed separately.

Kai

Answers customers

Answers from your knowledge base and connected sources. Brings your team in when needed.

Meet Kai

Kai Resolve

Investigates hard tickets

Reads logs, the click trail, screenshots and code. Returns findings and prepares coding tasks for confirmed bugs.

Meet Kai Resolve

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Kai PM

Prioritizes requests

Triages feedback, finds duplicates and scores requests. You decide what belongs on the roadmap.

Meet Kai PM

Chat inside your app.

Customers ask where they work.
Add the Gleap widget to your web or mobile app for chat, help articles and bug reports in one place. Conversations land in one inbox with email and, from Team, messaging channels.
Explore live chat

Bugs arrive with evidence.

See what your customer saw.
Capture screenshots, session replay, console logs and network activity with the customer’s report. Support and engineering work from the same context.
Explore bug reporting

Investigate inside the ticket.

Give hard questions a next step.
On Pro, Kai Resolve reads the logs, click trail, screenshots and code behind a ticket. Findings return to the inbox, and confirmed bugs can become coding tasks.
Explore Kai Resolve

Turn reports into reviewed fixes.

The ticket stays connected.
On Pro, Kai Code plans the change, writes and tests code, and opens a pull request. Your engineers review and merge, with progress linked to the original ticket.
Explore Kai Code
Bring your Chatwoot history. Export conversations and contacts through Chatwoot’s API, import contacts and tickets into Gleap by CSV and test a sample before cutover. Rebuild inboxes, automation rules and Captain settings as their own steps.
How teams use Gleap
Partfox integrated Gleap with custom data in 10 days.
Partfox runs live chat, AI support, bug reporting, feature requests, product tours, checklists and surveys in Gleap.
Maic Fankhauser
Product Manager, Partfox
AI support handles about half of Lywand’s customer inquiries.
Lywand runs AI answers, its knowledge base and ticketing in Gleap. The support result reflects its own workflow.
Peter Müller
System Engineer & Head of Support, Lywand
“Everything is in the same place.”
Tridonic brought customer conversations, ticket routing, surveys, and AI support into one Gleap workspace.
Elif Kavas
Digital Customer Experience Platforms Specialist, Tridonic
Your switching questions, answered. Pricing, hosting, AI and the move from Chatwoot.
Bring chat closer to your product.
4.6/5
on G2