AI Customer Support for SaaS That Ships Fixes

Trusted by 4,500+ teams, from startups to global brands

What SaaS teams report.

85%+

of conversations solved by Kai

90%

of Commonplace's tickets resolved in two replies or fewer

5 min

response time at Gather, down from 30

Kai Support · In-app chat

Answered in your product.

Kai answers in the in-app widget, by email and in Slack from your help center, docs, changelog and code, in the user's language and with the source. Most questions end right there.

How do I invite a teammate?

Kai

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Kai Support · Investigation

Bugs investigated before anyone looks.

A bug report arrives with the replay, console and network logs. Kai checks them against your code and the account, then answers the user or hands your team a diagnosis.

Investigation brief 0/5 sources

Ticket and thread Isabella · 3 messages
Console and network logs 2 errors · 1 failed request
Screenshot and recording 2:14
Repositories read-only
Data via MCP Postgres · read-only

Kai Code → Kai Support

Fixed, reviewed and followed up.

Kai Code writes the fix and opens a pull request. Your engineers review and merge, and the user hears back on the same ticket once the fix is live.

PDF invoices are blank.11:02 AM

2:58 PM Merged

Hi Priya, the fix is live.Sent · 3:09 PM

Bug reports your developers can fix.

Replay, logs and click trail attached.

Users report a bug from inside your web or mobile app. The ticket comes with a screenshot, the session replay, console and network logs and custom data, so nobody has to ask how to reproduce it.

Explore in-app bug reporting

Checkout does nothing after coupon

Description

Checkout does nothing after I add a coupon. Tried twice.

Screenshot app.lumenhq.com/checkout SPRING20 Checkout Something went wrong

10:41 AM Working

Reply Use ⌘K for shortcuts

Find duplicates

2 likely duplicatesMerge

31

Dark mode

Planned

4

Dark theme

Ideas

Merge keeps the votes together

Feedback becomes the roadmap.

Requests linked to customers.

Kai Copilot merges duplicate requests, links each one to the customers who asked and their revenue, and drafts the changelog when it ships. Everyone who voted hears back. From Team.

Explore customer feedback

Works with your stack.

Jira, Linear, GitHub and Slack.

Send tickets to Jira or Linear, connect GitHub or GitLab for investigations and pull requests, and keep sales in HubSpot or Salesforce. Your own tools plug in through MCP.

Browse integrations

Apps Add app

Every connected app, what it does for you and what Kai may do with it.

All4Kai can use4Sends tickets2Shows in the inbox2

Connected

Every app your team connected, once, and what it does for you. Shared ones work for everyone and every agent; ones with a lock only for the people they name. Open one to choose what it does, what Kai may do with it and who can use it.

Where Gleap sends tickets, bugs and updates for your team.

Shopifylumenhq.myshopify.com · Inbox panel, Kai looks up orders, Kai recommends productslumenhq.myshopify.com · Inbox panel, Kai looks up orders, Kai recommends products Kai can use

StripeLumen Inc · Inbox panel, Kai answers billing questionsLumen Inc · Inbox panel, Kai answers billing questions Kai can use

GitHublumenhq · Kai Code, code knowledge, send ticketslumenhq · Send tickets Sends ticketsKai can use

SlackLumen · Notifications, agent toolsLumen · Notifications Sends ticketsKai can use

LinearLumen · Send ticketsLumen · Send tickets Sends tickets

More apps that get tickets

JiraTurn tickets into Jira issues and let Kai look up issue status. Connect

LinearTurn tickets into Linear issues and let Kai look up what is planned. Connect

AsanaTurn tickets into Asana tasks. Connect

ClickUpTurn tickets into ClickUp tasks. Connect

ZendeskHand tickets over to Zendesk, or move your help center and conversations to Gleap. Connect

HubSpotSend tickets to HubSpot, let Kai look up contacts and deals, and import your contacts and tickets. Connect

Build your own

MCP serverKai uses the tools your own server offers. 2,000+ more appsHubSpot, Notion, Airtable and others, signed in once. Your APIEndpoints Kai calls: base URL and headers once, then one row per endpoint.

“Gleap saves us a lot of time and our users find it incredibly useful.”

Sasha King, Product Specialist, Gather

5 min

response time at Gather, down from about 30 minutes

Read the story

What is AI customer support for SaaS?

It is an AI agent that answers your users' product questions from your help center and docs, and gives bugs and hard questions to your team with the context they need. In Gleap, Kai Support answers in your app, by email and in Slack, investigates bug reports with logs, replays and your code from Team, and Kai Code opens the pull request your engineers review.

Can Kai answer questions about how our product works?

Yes. Kai answers from your help center, docs, website, snippets and changelog, and from Team also from your code repositories and API data sources. It answers in the user's language and lists the sources it used, so your team can check every answer.

Does Kai Code merge or deploy without our review?

No. Kai Code writes the change and opens a pull request for your engineers to review, merge and release. It starts on its own when you allow it, or a teammate starts it. Investigations read your code read-only.

Will users hear back after a fix?

Yes, when customer follow-ups are on. By default a teammate confirms the merged fix is live, then Gleap replies on the original ticket. You can schedule the message after a delay from merge instead, or keep replies manual.

Which tools does Gleap work with?

Jira, Linear, GitHub, GitLab, Slack, Microsoft Teams, HubSpot, Salesforce, Notion, Zapier and more, plus your own tools through MCP. SDKs cover web, iOS, Android, React Native, Flutter and Capacitor. See the integration catalog.

How much does it cost?

Plans start at $29 a month billed yearly. Kai Support is billed by the AI it uses: we estimate under $0.05 per resolution and about $0.35 with deep code investigations (how we estimate). Investigations and Kai Code come with Team at $149 a month billed yearly, with unlimited seats. Every plan starts with a 7-day free trial.

How long does setup take?

Minutes. Add the widget with one snippet or SDK, and Kai reads your website and help center while you sign up. Connect your repositories and issue tracker when you want investigations and fixes. Test Kai on your users' real questions before you turn it on.

How does Gleap compare to Intercom Fin and Zendesk?

Gleap includes the help desk and bills Kai Support by usage, an estimated under $0.05 per resolution against Fin's $0.99, and it turns confirmed bugs into pull requests with Kai Code. See the Fin AI alternative and the Zendesk comparison.

Support that ships fixes.
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on G2