A Fin AI alternative with the help desk included.

Kai Support is $0.29 per resolution. Fin is an AI agent priced per outcome on top of a help desk. Gleap includes the help desk, and Kai Support answers customers in chat, email and your help center for $0.29 per resolution, with agents that investigate bugs and open fixes your team reviews.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
Trusted by 4,500+ teams, from startups to global businesses
Run the same real conversations through both before deciding.
Compare pricing
Fin vs Kai Support at a glance. Fin is the AI agent from the company formerly called Intercom, which Salesforce acquired on September 10, 2026. It costs $0.99 per outcome on Intercom's help desk, with seats priced separately, or on another help desk with a minimum of 50 outcomes a month. Kai Support is Gleap's AI agent at $0.29 per resolution, with the help desk included and unlimited seats from $149/month billed yearly (checked October 4, 2026).
Features
Gleap Kai Support
Fin
AI agent price
Gleap Kai Support
$0.29 per resolution on Team and Pro, once per conversation; included on Free
Fin
$0.99 per outcome, at most one per conversation; qualification outcomes $9.99
What you pay for
Gleap Kai Support
A conversation Kai Support answered where the customer did not ask for a human within 72 hours and Gleap's review confirms Kai Support resolved it; hand-offs to your team are free
Fin
Outcomes: a resolution, a procedure handoff, routing or a disqualification; a handoff without an outcome is not charged
Help desk
Gleap Kai Support
Shared inbox and live chat on every plan; help center, email and messaging channels and unlimited seats from Team
Fin
Intercom's help desk priced per seat (Advanced $85 per seat a month billed annually), or your existing help desk
Minimums
Gleap Kai Support
None beyond the plan
Fin
Fin on another help desk: 50 outcomes a month minimum
After the answer
Gleap Kai Support
Kai Specialist investigates hard tickets; Kai Code opens a pull request your team reviews; the customer is notified when the fix is live
Fin
Hands the conversation to your team in the help desk
Bug reports
Gleap Kai Support
In-app bug reports with a marked screenshot, console and network logs and, on Team and Pro, session replay
Fin
Not part of Fin
Plans
USD list prices, checked October 4, 2026. AI usage, add-ons and taxes excluded unless stated.
Gleap Kai Support
Free plan; Team $149/month billed yearly ($179 monthly) and Pro $299/month ($359 monthly), unlimited seats, every AI agent on both; AI usage separate. USD list prices, October 4, 2026
Fin
Fin from $0.99 per outcome on all Intercom plans; Intercom seats from Essential to Expert; Fin on other help desks through sales
Price the same 1,000 conversations. If Kai Support resolves 1,000 conversations in a month on Gleap Team, the AI cost is $290. If Fin records 1,000 outcomes, the cost is $990, plus help desk seats. Both charge for results, but they define them differently: Fin counts a resolution, a completed procedure or routing, Kai Support only a conversation it answered that stayed resolved for 72 hours and passed Gleap's review. Run your own conversations through both.

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support is on every plan, included on Free; Kai Specialist, Kai Code, Kai PM and Kai Copilot are on Team and Pro. AI usage is billed separately on Team and Pro.

Kai Support

Answers customers

Answers in chat, email and the help center from your knowledge, around the clock. Brings your team in when needed.

Meet Kai Support

Kai Specialist

Investigates hard tickets

Reads screen recordings, console and network logs, account data and code. Answers the customer or escalates with a diagnosis.

Meet Kai Specialist

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Kai PM

Prioritizes requests

Groups feature requests, finds duplicates and recommends priorities. You decide what gets built.

Meet Kai PM

Kai Support answers from your knowledge.

Chat, email and the help center.
Kai Support answers customers around the clock from your help center, docs and connected sources, cites its sources and brings a teammate in when needed.
Explore Kai Support

The help desk comes with it.

Unlimited seats, one inbox.
Your team works one inbox across chat, email and messaging channels, with workflows and a help center from Team, and SLA policies on Pro. Add teammates without seat fees.
Explore the AI help desk

Hard tickets get investigated.

Kai Specialist finds the cause.
Kai Specialist reads screen recordings, console and network logs, account data and code, billed by the work it does, about $0.49 per investigation on average. It answers the customer or escalates with a diagnosis.
Explore Kai Specialist

Bugs become reviewed fixes.

Support that ships fixes.
For confirmed bugs, Kai Code plans the change, writes and tests code and opens a pull request. Your engineers review and merge, and the customer hears back once the fix is live.
Explore Kai Code
How teams use Gleap
“Everything is in the same place.”
Tridonic brought customer conversations, ticket routing, surveys, and AI support into one Gleap workspace.
Elif Kavas
Digital Customer Experience Platforms Specialist, Tridonic
“An essential part of our development process.”
Gleap was implemented within minutes and helps MARK.ONE fix bugs quickly while building real customer relationships.
Mark Breuß
Founder, MARK.ONE
“We’ve switched from UserSnap to Gleap due to its superior features.”
Airspeed uses Gleap to support various platforms and more than 75,000 users.
Gaylan Greenawalt
Product Manager, Airspeed
Your Fin questions, answered. Pricing, minimums, the Salesforce deal and moving over.
Bring your AI agent and help desk together.
4.6/5
on G2