Customer support for startups.

The Gleap startup program gives eligible early-stage startups 50% off Gleap Team or Pro for the first 12 months. You apply on this page, our team reviews the application, and the approved offer tells you how to apply the discount before you subscribe. Standard prices and billing options are on the pricing page.

Yes. Gleap is customer support software that fits a startup: one inbox for chat, email and in-app reports, Kai answering customer questions from your knowledge, and feedback, roadmap and knowledge base in the same workspace. Team and Pro include unlimited seats, so the whole founding team can work in the inbox.

Companies founded within the last three years, with fewer than 20 full-time employees and less than US$2 million in total funding. You must be building your own product rather than operating as an agency, and not currently be on a paid Gleap plan. Bootstrapped companies can apply. Our team reviews every application before approval.

Team includes unlimited seats and projects, Kai, live chat, in-app bug reporting, a feature roadmap, a knowledge base, integrations and outbound messaging. Pro adds Kai Resolve, Kai Code, custom agents, model selection and a 25% discount on AI tokens. Kai PM is on Pro. Compare the details on the pricing page.

No. AI usage is billed separately through prepaid credits and depends on tokens and the selected model. The startup discount applies to the Team or Pro subscription; your approved offer states what it covers. Manage credits and automatic recharge in Billing.

The startup discount ends and the standard price of your plan applies. Your approved offer includes the subscription dates and renewal details. The pricing page shows current public plans without the discount.

No. Start with customer support and feedback on Team. Pro adds Kai Resolve and Kai Code for teams that want tickets investigated and confirmed bugs turned into pull requests. Your engineers still review and merge every change.

A customer report becomes an answer, a verdict with evidence, a coding task and a pull request, in the same ticket. Kai answers, Kai Resolve investigates, Kai Code builds, your team reviews and ships, and the customer hears back. See how the loop closes.

Use the application button on this page to send your company details to the Gleap team. We review the information and may follow up before approving the offer. Already a paying customer or unsure about eligibility? Contact us.