A SurveyMonkey alternative for in-app surveys and feedback.

Answers with a next step. Run NPS and in-app surveys inside your software, tied to the contact who answered, and keep SurveyMonkey for research across your organization. Gleap connects each response to conversations, feature requests and the product work that follows.

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All Open 12

Florian Berger

Hi, our invoice shows 20% VAT but we have a VAT ID2m
Mia Kellerman

Every time I hit Pay now the page just spins18m
Jonas Weber

Can I export my data as CSV?1h
Sofia Lindqvist

SSO login loops back to the start4h
Tom Alvarez Tomorrow

Invoice for March6h
Ade Okafor

Webhook fires twice on order.created1d
Priya Raman

Love the new dashboard2d

Invoice shows the wrong VAT

#147118

Today

Florian Berger2:15 PM

Hi, our invoice shows 20% VAT but we are a company in Austria with a VAT ID.

Kai2:15 PM

With a valid EU VAT ID the reverse charge applies. Add it under Settings › Billing and the next invoice is issued without VAT. Should a teammate reissue this one?

Florian Berger2:17 PM

Yes please, we need the March invoice corrected.

Kai2:17 PM

Thanks, Florian. A teammate will reissue it and follow up here.

Kai transferred ticket to Human.

2:17 PM Handed over to your teamReissue the March invoice without VAT Assign to me

Lukas assigned this ticket to themself.

ReplyNote

Reply to Florian…

Details AI agents

Assignee: Not assigned
Team: Support

Type: Inbox
Status: Open
Priority: Medium
Due on: Select due date
Source: WhatsApp
URL: app.lumenhq.com/billing

Add tag

Kai Code

Kai picks up this ticket, fixes it, and reports back.

Fix with Kai Code

Recipients

User id: florian_4821
Name: Florian Berger
Company: Alpenwerk

Feature requests128 Most votedHighest score

23
Working hours per teammate
Tobias · 4 comments
Ideas
12
Set support hours for each agent
Nina · 1 comment
Ideas
6
Out-of-office schedule per person
Jonas · 1 comment
Ideas
31
Dark mode for the widget
Mara · 9 comments
Planned

Reading 3 requests and 6 conversations

Related requests· for review

Working hours per teammate

41 votes3 requests 6 conversations

Ask for changesReview requests

Working hours per teammate

12 May, #146960

Planned #routing

Now live in Settings.

From a survey answer to a shipped change.

Compare plans

SurveyMonkey vs Gleap at a glance. Gleap runs NPS and in-app surveys inside your software and connects each answer to the contact, the support conversation and the product work, from $149/month billed annually with unlimited seats; SurveyMonkey is a general survey platform priced per user, from $30 per user per month billed annually on Team Advantage with a three-user minimum (checked September 26, 2026).

Best for

Gleap

Software teams that want in-app surveys and NPS tied to support and the roadmap

SurveyMonkey

Research surveys across an organization, with templates, panels and crosstabs

Price

Gleap

Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026

SurveyMonkey

Team Advantage $30 and Team Premier $92 per user per month billed annually, 3-user minimum; Standard Monthly $149 for one user. USD list prices, checked September 26, 2026

Seats

Gleap

Unlimited seats and projects from Team; Starter has 1 seat

SurveyMonkey

Per user on team plans, minimum 3; individual plans have 1 user

Responses

Gleap

Surveys included from Team; plan usage limits apply

SurveyMonkey

50,000 responses a year on Team Advantage, then $0.15 each

Gleap

Kai Support answers customers on every plan; an AI summary of each survey’s responses

SurveyMonkey

Build with AI on every plan; AI analysis from Advantage; Claude and ChatGPT connectors

Where surveys run

Gleap

Widget, hosted link or email, triggered by event, page or audience, on web and mobile SDKs

SurveyMonkey

Website embeds and popups; a Mobile SDK for iOS and Android

Bug reporting

Gleap

In-app bug reports with a marked screenshot and console and network logs on every plan; replay from Team

SurveyMonkey

No bug-report capture listed

Feedback and roadmap

Gleap

Feature requests with votes, a public roadmap, a changelog and Kai PM from Team

SurveyMonkey

No voting board or roadmap listed

Free plan or trial

Gleap

7-day free trial on every plan, Starter from $29/month

SurveyMonkey

Free Basic plan with 10 questions per survey

Moving over

Gleap

Rebuild the in-app surveys you need in Gleap; keep your exports as the archive

SurveyMonkey

Responses export as CSV, XLS, PDF, PPT or SPSS on paid plans

Choose the survey job. SurveyMonkey is a general survey platform: templates, question types, panels, crosstabs and enterprise controls for research across an organization. Gleap is built for the questions you ask people inside your product, where each answer can become a reply, a request or a fix. Pick the tool for the questions you ask.

Different units. Different scope.

USD list prices, monthly equivalent billed annually, checked September 25, 2026. AI usage, response overages, add-ons and taxes excluded; features differ.

Gleap Team

$149 / month$149 / month$149 / month

Billed annually, or $179 month-to-month. Unlimited seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month.

In-app surveys and NPS

Shared inbox and Kai Support customer answers

Requests, roadmap and release updates

AI usage billed separately

Start free trial

Unlimited seats

SurveyMonkey Team Advantage

From $90 / monthFrom $90 / monthFrom $90 / month

$30 per user, three-user minimum. Team Premier is $92 per user.

Unlimited surveys and questions

50,000 responses a year, then $0.15 each

Shared brand assets, user roles and AI analysis

Individual plans and a free Basic plan start lower

See comparison details

Price the scope you need. Gleap Team is $149/month billed annually or $179 month-to-month, with unlimited seats, surveys and every Kai agent; Pro, at $299/month, adds advanced reports, LLM model choice, the SOC 2 report and priority support. AI usage is billed separately. SurveyMonkey prices per user with a response allowance per plan, so count the people who build surveys and the responses you expect.

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support is on every plan; Kai Resolve, Kai Code and Kai PM are on Team and up. AI usage is billed separately on every plan.

Kai Support

Answers customers

Answers from your knowledge base and connected sources. Brings your team in when needed.

Meet Kai Support

Kai Resolve

Investigates hard tickets

Reads logs, the click trail, screenshots and code. Returns findings and prepares coding tasks for confirmed bugs.

Meet Kai Resolve

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Kai PM

Prioritizes requests

Triages feedback, finds duplicates and scores requests. You decide what belongs on the roadmap.

Meet Kai PM

Ask inside your product.

NPS, ratings, choices, text.

Show a survey in the widget, on a hosted link or in an email, triggered by event, page or audience. Identified answers stay tied to the contact.

Explore in-app surveys

Answer the detractor.

Follow up from the same workspace.

A low score with a comment can become a support ticket. Kai Support answers from your knowledge base, and your team replies to the contact behind the answer with the history in view.

Explore Kai Support

Turn repeated asks into one request.

Find the pattern in the answers.

Your team can link the same ask from ten answers to one feature request with votes. From Team, Kai PM groups related feedback and finds duplicates; your team decides what belongs on the roadmap.

Explore Kai PM

Same need· 3 requests

23
Working hours per teammate
Tobias · 4 comments
Ideas
12
Set support hours for each agent
Nina · 1 comment
Ideas
6
Out-of-office schedule per person
Jonas · 1 comment
Ideas

Across 6 support conversations41 votes

Score formula

Benefit factors

Demand×1

Revenue×2

Strategic alignment×1

Cost factors

Effort×1

Working hours per teammate 86

Score requests with your formula.

Demand, revenue, fit, effort.

From Team, Kai PM compares requests by demand, revenue, strategic fit and effort. Adjust the weights as goals change and choose which work to plan.

Explore product feedback

Tell them what shipped.

Roadmap and release updates.

Show progress on the public roadmap and post an update to the voters when your team releases the change. The people who answered hear back from the same workspace.

Explore the public roadmap

Planned3

Working hours per teammate

Team time zones

Slack thread sync

Keep replies in sync

Custom ticket fields

Per-project schema

In progress1

Working hours per teammate

Team time zones

Bulk CSV export

Tickets and contacts

Released2

Working hours per teammate

Team time zones

Dark mode

Dashboard and widget

SSO with Okta

SAML and SCIM

Separate research from product feedback.

List the surveys that need panels, crosstabs, multilingual delivery or HIPAA. Keep those requirements in the evaluation instead of assuming one tool covers both jobs.

Test one in-product loop.

Run an NPS survey in a test build, follow up with a detractor, turn a repeated ask into a request and publish the release. Check who decides each step.

Plan the data move.

No native SurveyMonkey importer is assumed. Export past surveys, responses and contacts, keep the archive accessible, and confirm which history needs to live in Gleap before switching a live survey.

How teams use Gleap

“Everything is in the same place.”

Tridonic brought customer conversations, ticket routing, surveys, and AI support into one Gleap workspace.

Elif Kavas

Digital Customer Experience Platforms Specialist, Tridonic

“An essential part of our development process.”

Gleap was implemented within minutes and helps MARK.ONE fix bugs quickly while building real customer relationships.

Mark Breuß

Founder, MARK.ONE

“This is an exceptionally good tool.”

Commonplace brought feedback, support, knowledge, and roadmap work into Gleap.

Benjy Meyer

Chief Product & Technology Officer, Commonplace

Your switching questions, answered. Survey scope, per-user pricing, response limits and follow-up.

Why choose Gleap as a SurveyMonkey alternative?

Choose Gleap when the survey lives inside your software product and the answer needs a next step. Gleap ties NPS and in-app responses to the contact, the support conversation and feature requests, with unlimited seats from Team. SurveyMonkey fits research surveys that need templates, panels, crosstabs and organization-wide administration.

When should we stay with SurveyMonkey?

Stay with SurveyMonkey for general research surveys. Its product tour lists 500+ templates, AI survey generation, the SurveyMonkey Audience panel, sentiment analysis, benchmarks and 200+ integrations; Team Premier adds crosstabs, multilingual surveys and block randomization, and Enterprise adds SSO, HIPAA and regional data centers. Gleap does not claim parity for that research breadth.

Which SurveyMonkey alternatives should we compare?

It depends on the survey job. For forms and quizzes, compare Typeform; for website visitor feedback, GetFeedback; for research across an organization, other general survey platforms. Gleap fits in-product surveys and NPS for software teams, with each answer tied to the customer and the roadmap.

Can SurveyMonkey run surveys on a website or in a mobile app?

Yes. SurveyMonkey’s website collector offers embedded surveys, embedded buttons, popup invitations and popup surveys, and its help center documents a Mobile SDK for iOS and Android, which it says is unavailable for accounts on its European Data Center. The difference in Gleap is that identified answers sit next to the conversation, the requests and the product work in one workspace. See Gleap in-app surveys.

How is SurveyMonkey priced today?

SurveyMonkey team plans are per user, billed annually, with a three-user minimum: Team Advantage $30 per user per month and Team Premier $92 per user per month; Enterprise is quoted for five or more users. Individual plans are Standard Monthly $149/month, Advantage Annual $39/month and Premier Annual $139/month, and Basic is free with up to 10 questions per survey. Prices rechecked September 26, 2026.

Is Gleap cheaper than SurveyMonkey?

Not at small team sizes, and not as a general rule. Three Team Advantage users cost $90/month billed annually ($30 × 3), less than Gleap Team at $149/month. Ten users cost $300/month ($30 × 10), where Gleap Team’s unlimited seats change the arithmetic. These are different products; response allowances, AI usage, overages, add-ons and taxes change the total. USD list prices, checked September 26, 2026; see SurveyMonkey pricing and Gleap plans.

How do SurveyMonkey response limits work?

Each SurveyMonkey plan includes a response allowance: 50,000 responses a year on Team Advantage, 100,000 on Team Premier, 15,000 on Advantage Annual and 40,000 on Premier Annual. Its response-limits article states that additional responses cost $0.15 each and that over-limit responses are not viewable and are deleted after one year. In Gleap, surveys are included from Team; check the current plan page for usage limits.

Which Gleap plan includes surveys and the specialist agents?

Kai Support is available on every plan, while surveys, Kai Resolve, Kai Code and Kai PM come with Team and up. Team is $149/month billed annually or $179 month-to-month. AI usage is billed separately.

What does switching from SurveyMonkey involve?

Export your surveys, responses and contacts first; no native SurveyMonkey importer is assumed. Rebuild the in-product surveys you still need in Gleap, run one in a test build, and keep the SurveyMonkey archive accessible for research history. Surveys that need panels, crosstabs or HIPAA can stay in SurveyMonkey.

How was this comparison checked?

Gleap publishes this comparison. SurveyMonkey’s team pricing page was rechecked on 25 September 2026 and its individual pricing, response-limit and Mobile SDK pages on 26 September 2026; its pricing overview, product tour, enterprise and website collector pages were checked on 15 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience, not a controlled comparison with SurveyMonkey.

What question types does Gleap support?

Net Promoter Score with 0 to 10, 0 to 5 and emoji scales, numeric scale, smiley rating, single and multiple choice, short and long text, and file upload. Surveys show in the widget, on a hosted link or in an email, triggered by event, page or audience, and the report shows the score next to each answer. Explore in-app surveys and NPS.

Does Gleap run surveys in mobile apps?

Yes. Gleap provides web, iOS, Android, React Native and Flutter SDKs. Verify survey display, triggers and customer identification on each platform in a test build, and review the Trust Center before moving customer data.

What happens after a survey answer in Gleap?

A survey answer supplies the need behind product work. Gleap carries it into a request, prioritization with Kai PM, reviewed implementation with Kai Code and a release update, while your team decides what ships. Explore self-driving development.