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A SurveyMonkey alternative for in-app surveys and feedback.

Survey answers that turn into replies, requests and fixes.

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Run NPS and in-app surveys inside your software, tied to the contact who answered, and connect each response to conversations and feature requests. Keep SurveyMonkey for research across your organization; Gleap adds the inbox and roadmap, with unlimited seats from Team.

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In-app surveys
Support inbox
Customer demand
Feature requests
HiHow can we help you today?
Ask me anything…
Report an issueRequest a feature
Meet your new storefrontA fresh look for your next big idea.
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Home Messages News Roadmap Help
From a survey answer to a shipped change.
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SurveyMonkey vs Gleap at a glance. Gleap runs NPS and in-app surveys inside your software and connects each answer to the contact, the support conversation and the product work, from $149/month billed annually with unlimited seats; SurveyMonkey is a general survey platform priced per user, from $30 per user per month billed annually on Team Advantage with a three-user minimum (checked September 26, 2026).
Compared
Gleap
SurveyMonkey
Overview
Best for
Gleap In-app surveys and NPS Software teams that want in-app surveys and NPS tied to support and the roadmap
SurveyMonkey Research surveys and panels Research surveys across an organization, with templates, panels and crosstabs
Price
Gleap From $29/month Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Support’s investigations and Kai Code; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026
SurveyMonkey From $30 per user Team Advantage $30 and Team Premier $92 per user per month billed annually, 3-user minimum; Standard Monthly $149 for one user. USD list prices, checked September 26, 2026
Seats
Gleap Unlimited from Team Unlimited seats and projects from Team; Starter has 1 seat
SurveyMonkey Per user, minimum 3 Per user on team plans, minimum 3; individual plans have 1 user
Features
Responses
Gleap Surveys from Team Surveys included from Team; plan usage limits apply
SurveyMonkey 50,000 a year, then $0.15 50,000 responses a year on Team Advantage, then $0.15 each
AI
Gleap AI summary per survey Kai Support answers customers on every plan; an AI summary of each survey’s responses
SurveyMonkey AI build and analysis Build with AI on every plan; AI analysis from Advantage; Claude and ChatGPT connectors
Where surveys run
Gleap Widget, link, email, mobile Widget, hosted link or email, triggered by event, page or audience, on web and mobile SDKs
SurveyMonkey Website embeds and Mobile SDK Website embeds and popups; a Mobile SDK for iOS and Android
Bug reporting
Gleap In-app reports with logs In-app bug reports with a marked screenshot and console and network logs on every plan; replay from Team
SurveyMonkey No capture listed No bug-report capture listed
Feedback and roadmap
Gleap Votes and roadmap from Team Feature requests with votes, a public roadmap, and a changelog from Team, with Kai Copilot on every plan
SurveyMonkey No voting board or roadmap No voting board or roadmap listed
Try and switch
Free plan or trial
Gleap 7-day free trial 7-day free trial on every plan, Starter from $29/month
SurveyMonkey Free Basic plan Free Basic plan with 10 questions per survey
Moving over
Gleap Rebuild surveys in Gleap Rebuild the in-app surveys you need in Gleap; keep your exports as the archive
SurveyMonkey Exports on paid plans Responses export as CSV, XLS, PDF, PPT or SPSS on paid plans
Choose the survey job. SurveyMonkey is a general survey platform: templates, question types, panels, crosstabs and enterprise controls for research across an organization. Gleap is built for the questions you ask people inside your product, where each answer can become a reply, a request or a fix. Pick the tool for the questions you ask.
Different units. Different scope.

USD list prices, monthly equivalent billed annually, checked September 25, 2026. AI usage, response overages, add-ons and taxes excluded; features differ.

Gleap Team
$149 / month$149 / month$149 / month
Billed annually, or $179 month-to-month. Unlimited seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month.
In-app surveys and NPS
Shared inbox and Kai Support customer answers
Requests, roadmap and release updates
AI usage billed separately
Start free trial
Unlimited seats
SurveyMonkey Team Advantage
From $90 / monthFrom $90 / monthFrom $90 / month
$30 per user, three-user minimum. Team Premier is $92 per user.
Unlimited surveys and questions
50,000 responses a year, then $0.15 each
Shared brand assets, user roles and AI analysis
Individual plans and a free Basic plan start lower
See comparison details
Price the scope you need. Gleap Team is $149/month billed annually or $179 month-to-month, with unlimited seats, surveys and every Kai agent; Pro, at $299/month, adds advanced reports, LLM model choice, the SOC 2 report and priority support. AI usage is billed separately. SurveyMonkey prices per user with a response allowance per plan, so count the people who build surveys and the responses you expect.

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support and Kai Copilot work on every plan; investigations and Kai Code come with Team. AI usage is billed separately on every plan.

Kai Support

Answers customers

Answers from your knowledge base and connected sources. From Team, it investigates hard tickets with logs, the click trail and your code.

Meet Kai Support

Kai Copilot

Works with your team

Press ⌘J on any page. It answers customers when you say yes, drafts articles, explains your numbers and, from Team, drafts the changelog when a fix ships. Your team sends what it drafts.

Meet Kai Copilot

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Ask inside your product.

NPS, ratings, choices, text.
Show a survey in the widget, on a hosted link or in an email, triggered by event, page or audience. Identified answers stay tied to the contact.
Explore in-app surveys
HiHow can we help you today?
Ask me anything…
Report an issueRequest a feature
Meet your new storefrontA fresh look for your next big idea.
›
Home Messages News Roadmap Help

Answer the detractor.

Follow up from one workspace.
A low score with a comment can become a support ticket. Kai Support answers from your knowledge base, and your team replies to the contact behind the answer with the history in view.
Explore Kai Support

Turn repeat asks into one request.

Find the pattern in the answers.
Your team can link the same ask from ten answers to one feature request with votes. Kai Copilot groups related feedback and finds duplicates; your team decides what belongs on the roadmap.
Explore feedback prioritization

Prioritize with customer context.

Customers, revenue, votes.
Kai Copilot links each request to the customers who asked and their revenue. Ask it what to build next, then choose which work to plan.
Explore product feedback

Tell them what shipped.

Roadmap and release updates.
Show progress on the public roadmap and post an update to the voters when your team releases the change. The people who answered hear back from the same workspace.
Explore the public roadmap

Pilot one survey end to end.

Keep research surveys where they fit.

Separate research from product feedback.

List the surveys that need panels, crosstabs, multilingual delivery or HIPAA. Keep those requirements in the evaluation instead of assuming one tool covers both jobs.

Test one in-product loop.

Run an NPS survey in a test build, follow up with a detractor, turn a repeated ask into a request and publish the release. Check who decides each step.

Plan the data move.

No native SurveyMonkey importer is assumed. Export past surveys, responses and contacts, keep the archive accessible, and confirm which history needs to live in Gleap before switching a live survey.
How teams use Gleap
“Everything is in the same place.”
Tridonic brought customer conversations, ticket routing, surveys, and AI support into one Gleap workspace.
Elif Kavas
Digital Customer Experience Platforms Specialist, Tridonic
“An essential part of our development process.”
Gleap was implemented within minutes and helps MARK.ONE fix bugs quickly while building real customer relationships.
Mark Breuß
Founder, MARK.ONE
“This is an exceptionally good tool.”
Commonplace brought feedback, support, knowledge, and roadmap work into Gleap.
Benjy Meyer
Chief Product & Technology Officer, Commonplace
Your switching questions, answered. Survey scope, per-user pricing, response limits and follow-up.
Moving from SurveyMonkey
Why choose Gleap as a SurveyMonkey alternative?
Survey answers turn into replies, requests and fixes when the survey lives inside your software product. Gleap ties NPS and in-app responses to the contact, the support conversation and feature requests, with unlimited seats from Team. SurveyMonkey fits research surveys that need templates, panels, crosstabs and organization-wide administration.
When should we stay with SurveyMonkey?
Stay with SurveyMonkey for general research surveys. Its product tour lists 500+ templates, AI survey generation, the SurveyMonkey Audience panel, sentiment analysis, benchmarks and 200+ integrations; Team Premier adds crosstabs, multilingual surveys and block randomization, and Enterprise adds SSO, HIPAA and regional data centers. Gleap does not claim parity for that research breadth.
Which SurveyMonkey alternatives should we compare?
It depends on the survey job. For forms and quizzes, compare Typeform; for website visitor feedback, GetFeedback; for research across an organization, other general survey platforms. Gleap fits in-product surveys and NPS for software teams, with each answer tied to the customer and the roadmap.
Can SurveyMonkey run surveys on a website or in a mobile app?
Yes. SurveyMonkey’s website collector offers embedded surveys, embedded buttons, popup invitations and popup surveys, and its help center documents a Mobile SDK for iOS and Android, which it says is unavailable for accounts on its European Data Center. The difference in Gleap is that identified answers sit next to the conversation, the requests and the product work in one workspace. See Gleap in-app surveys.
How is SurveyMonkey priced today?
SurveyMonkey team plans are per user, billed annually, with a three-user minimum: Team Advantage $30 per user per month and Team Premier $92 per user per month; Enterprise is quoted for five or more users. Individual plans are Standard Monthly $149/month, Advantage Annual $39/month and Premier Annual $139/month, and Basic is free with up to 10 questions per survey. Prices rechecked September 26, 2026.
Is Gleap cheaper than SurveyMonkey?
Not at small team sizes, and not as a general rule. Three Team Advantage users cost $90/month billed annually ($30 × 3), less than Gleap Team at $149/month. Ten users cost $300/month ($30 × 10), where Gleap Team’s unlimited seats change the arithmetic. These are different products; response allowances, AI usage, overages, add-ons and taxes change the total. USD list prices, checked September 26, 2026; see SurveyMonkey pricing and Gleap plans.
How do SurveyMonkey response limits work?
Each SurveyMonkey plan includes a response allowance: 50,000 responses a year on Team Advantage, 100,000 on Team Premier, 15,000 on Advantage Annual and 40,000 on Premier Annual. Its response-limits article states that additional responses cost $0.15 each and that over-limit responses are not viewable and are deleted after one year. In Gleap, surveys are included from Team; check the current plan page for usage limits.
Which Gleap plan includes surveys, investigations and Kai Code?
Kai Support and Kai Copilot are available on every plan, while surveys, Kai Support’s investigations and Kai Code come with Team and up. Team is $149/month billed annually or $179 month-to-month. AI usage is billed separately.
What does switching from SurveyMonkey involve?
Export your surveys, responses and contacts first; no native SurveyMonkey importer is assumed. Rebuild the in-product surveys you still need in Gleap, run one in a test build, and keep the SurveyMonkey archive accessible for research history. Surveys that need panels, crosstabs or HIPAA can stay in SurveyMonkey.
How was this comparison checked?
Gleap publishes this comparison. SurveyMonkey’s team pricing page was rechecked on 25 September 2026 and its individual pricing, response-limit and Mobile SDK pages on 26 September 2026; its pricing overview, product tour, enterprise and website collector pages were checked on 15 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience, not a controlled comparison with SurveyMonkey.
What question types does Gleap support?
Net Promoter Score with 0 to 10, 0 to 5 and emoji scales, numeric scale, smiley rating, single and multiple choice, short and long text, and file upload. Surveys show in the widget, on a hosted link or in an email, triggered by event, page or audience, and the report shows the score next to each answer. Explore in-app surveys and NPS.
Does Gleap run surveys in mobile apps?
Yes. Gleap provides web, iOS, Android, React Native and Flutter SDKs. Verify survey display, triggers and customer identification on each platform in a test build, and review the Trust Center before moving customer data.
What happens after a survey answer in Gleap?
A survey answer supplies the need behind product work. Gleap carries it into a request, prioritization with Kai Copilot, reviewed implementation with Kai Code and a release update, while your team decides what ships. Explore self-driving development.
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Related comparisons

How Gleap compares with similar tools.

All comparisons
Typeform Conversational forms and quizzes priced by plan and responses. GetFeedback SurveyMonkey's website feedback tool, relaunched in July 2026. Pendo A product experience platform with analytics, guides and replay. Canny Feedback boards and roadmaps priced by tracked users.