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A GetFeedback alternative for in-app surveys and feedback.

Survey answers that end in shipped work, and customers who hear back.

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Run NPS and in-app surveys inside your web and mobile app, tied to the contact who answered, and follow each response to the support conversation, the feature request and the release that follows. Gleap adds the support inbox and roadmap, with unlimited seats from Team.

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Trusted by 4,500+ teams, from startups to global businesses
In-app surveys
Support inbox
Requests and roadmap
Customer demand
From a survey answer to a shipped change.
Compare workflows
GetFeedback vs Gleap at a glance. Gleap runs NPS and in-app surveys inside web and mobile apps and connects each answer to support and the roadmap, from $149/month billed annually with unlimited seats; GetFeedback is SurveyMonkey’s website feedback tool, relaunched as self-serve in July 2026, from $99/month billed annually for 1,000 responses a month (checked September 26, 2026). GetFeedback Direct, the email and Salesforce survey product, sunsets on December 31, 2026.
Compared
Gleap
GetFeedback by SurveyMonkey
Surveys
Primary focus
Gleap In-app surveys and support In-app surveys, feature requests, support inbox and Kai agents in one workspace
GetFeedback by SurveyMonkey Website visitor feedback Website visitor feedback through a button, trigger-based forms and embedded forms
Where feedback is collected
Gleap Web and mobile apps Widget inside web, iOS, Android, React Native and Flutter apps; hosted link or email
GetFeedback by SurveyMonkey Website; mobile coming soon Website through a code snippet; mobile app feedback listed as coming soon
Question formats
Gleap NPS, scale, choice and text NPS, numeric scale, smiley rating, choice, text and file upload, triggered by event, page and audience
GetFeedback by SurveyMonkey Button, trigger-based and embedded forms Feedback button, trigger-based form on scroll depth or exit intent, embedded form
Analysis
Gleap NPS report and AI summary NPS report with promoters, passives and detractors, AI summary of open answers, each response tied to the contact
GetFeedback by SurveyMonkey Built-in analysis dashboard Built-in analysis dashboard with multi-form analysis
Follow-up
What happens after the answer
Gleap Reply from the inbox Reply from the inbox, turn repeated asks into one request, publish the roadmap and release notes from Team
GetFeedback by SurveyMonkey Follow-up in your other tools Trends and priorities in the dashboard; follow-up runs in your other tools
AI assistance
Gleap Kai Support and Kai Copilot Kai Support answers customers on every plan; Kai Copilot merges duplicate requests, links each to the customers who asked and drafts the changelog when it ships
GetFeedback by SurveyMonkey Not listed Not listed on the current product page; confirm with SurveyMonkey
Plan and fit
Commercial model
Gleap From $29/month Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with every Kai agent included, unlimited seats; AI usage billed separately. USD list prices, checked September 30, 2026
GetFeedback by SurveyMonkey From $99/month Starter $99/month billed annually for 1,000 responses a month, Plus $249 for 2,000; 7-day trial. USD list prices, checked September 26, 2026
Product status
Gleap Active Active, with web and mobile SDKs
GetFeedback by SurveyMonkey Digital continues as GetFeedback GetFeedback Direct sunsets December 31, 2026; GetFeedback Digital continues as GetFeedback
Best evaluation case
Gleap Product or CX teams A product or CX team that wants survey answers connected to support and the roadmap
GetFeedback by SurveyMonkey Marketing or UX teams A marketing or UX team collecting visitor feedback on a website
Price the scope you need. Gleap Team is $149/month billed annually or $179 month-to-month, with unlimited seats; surveys are included from Team, along with Kai Support’s investigations and Kai Code, with AI usage billed separately. GetFeedback Starter is $99/month billed annually ($1,190 a year) or $119 month-to-month for 1,000 responses a month, and Plus is $249/month billed annually or $299 month-to-month for 2,000 (USD list prices, checked September 26, 2026).

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support and Kai Copilot work on every plan; investigations and Kai Code come with Team. AI usage is billed separately on every plan.

Kai Support

Answers customers

Answers from your knowledge base and connected sources. From Team, it investigates hard tickets with logs, the click trail and your code.

Meet Kai Support

Kai Copilot

Works with your team

Press ⌘J on any page. It answers customers when you say yes, drafts articles, explains your numbers and, from Team, drafts the changelog when a fix ships. Your team sends what it drafts.

Meet Kai Copilot

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Ask at the right moment.

Event, page, audience, frequency.
Trigger a survey on an event your product sends, a page rule or an audience filter, from once to a repeat interval. Preview the audience before it goes live.
Explore in-app surveys

Reply to the person behind it.

Answers link to the contact.
A low score with a comment can become a ticket in the shared inbox. Your team replies to the contact with the survey answer and the conversation history in view.
Explore the support inbox

Turn repeat asks into one request.

Find the pattern in the answers.
Your team can link the same ask from ten survey answers to one feature request with votes and subscribers. Kai Copilot groups related feedback and finds duplicates; your team decides what belongs on the roadmap.
Explore product feedback

Decide what gets built.

Roadmap, or a Kai Code session.
Kai Copilot merges duplicate requests, links each to the customers who asked and drafts the changelog when it ships. You choose what goes on the roadmap and approve a request before Kai Copilot starts a Kai Code session. Your team reviews the pull request.
Explore feedback prioritization

Tell them what shipped.

Subscribers hear when it is live.
Release the request with a message and the people who asked get an email from the same workspace. The public roadmap and release notes show what changed.
Explore the public roadmap

Pilot one survey end to end.

Keep website feedback where it works.

Separate website feedback from product feedback.

List what you collect from anonymous website visitors and what you collect from identified users inside the product. GetFeedback covers the first job; test Gleap on the second before assuming one tool covers both.

Test one in-product loop.

Run an NPS survey in a test build, reply to one detractor from the inbox, turn a repeated ask into a request and publish the release note. Check who decides at each step.

Plan the data move.

No native GetFeedback importer is assumed. Export past responses and contacts, keep the archive accessible, and if you still use GetFeedback Direct, export before it sunsets on December 31, 2026.
How teams use Gleap
“Everything is in the same place.”
Tridonic brought customer conversations, ticket routing, surveys, and AI support into one Gleap workspace.
Elif Kavas
Digital Customer Experience Platforms Specialist, Tridonic
“This is an exceptionally good tool.”
Commonplace brought feedback, support, knowledge, and roadmap work into Gleap.
Benjy Meyer
Chief Product & Technology Officer, Commonplace
Partfox integrated Gleap with custom data in 10 days.
Partfox runs live chat, AI support, bug reporting, feature requests, product tours, checklists and surveys in Gleap.
Maic Fankhauser
Product Manager, Partfox
Your switching questions, answered. Product status, pricing, survey scope, follow-up and the move.
Moving from GetFeedback
Why choose Gleap as a GetFeedback alternative?
Survey answers end in shipped work and a reply, because answers from inside your web or mobile app get their next step in the same workspace. Gleap ties NPS and in-app responses to the contact, the support conversation, feature requests and release notes, with unlimited seats from Team. GetFeedback fits teams collecting feedback from website visitors through a button or triggered form.
What does GetFeedback do well?
GetFeedback collects website visitor feedback with little setup. SurveyMonkey’s product page lists an always-on feedback button, trigger-based forms on behaviors such as scroll depth and exit intent, embedded forms, a built-in analysis dashboard and multi-form analysis, all added with one code snippet. Its July 2026 relaunch made it self-serve with a 7-day trial. Gleap does not claim parity for anonymous website-visitor programs.
What is happening to GetFeedback Direct?
GetFeedback Direct sunsets on December 31, 2026. SurveyMonkey’s product page states that GetFeedback historically included two products, Direct and Digital, and that with Direct sunsetting the company renamed GetFeedback Digital to GetFeedback. Its help center documents Direct’s email, Salesforce, SMS and chat survey channels. If you rely on Direct, export your responses and plan the move before that date.
How is GetFeedback priced today?
GetFeedback lists two self-serve plans on the SurveyMonkey product page: Starter at $99/month billed annually ($1,190 a year) or $119 month-to-month, with up to 1,000 responses a month and a trigger-based form, and Plus at $249/month billed annually ($2,990 a year) or $299 month-to-month, with up to 2,000 responses a month plus the feedback button and embedded form. Both plans offer a 7-day trial. USD list prices, read from the page’s price data on September 26, 2026.
Is Gleap cheaper than GetFeedback?
Not for survey-based website feedback alone. GetFeedback Starter is $99/month billed annually for 1,000 responses a month, while Gleap Team, the plan with surveys, is $149/month billed annually. It includes unlimited seats, in-app surveys on web and mobile, the support inbox, feature requests, the roadmap, Kai Support’s investigations and Kai Code; AI usage is billed separately. Compare the jobs you need covered against Gleap plans. USD list prices, checked September 26, 2026.
Which Gleap plan includes surveys, investigations and Kai Code?
Surveys are included on Gleap Team, and Kai Support is available on every plan. Kai Support’s investigations and Kai Code are included in Team, Pro and Enterprise. AI usage is billed separately on every plan, so budget it next to the subscription.
What does switching from GetFeedback involve?
Export your responses and contacts first; no native GetFeedback importer is assumed. Rebuild the in-product surveys you still need in Gleap, run one in a test build, reply to one respondent from the inbox and keep the GetFeedback archive accessible. Website feedback buttons for anonymous visitors can stay in GetFeedback while you evaluate. Review the Gleap Trust Center for security details before rollout.
How was this comparison checked?
Gleap publishes this comparison. SurveyMonkey’s GetFeedback product page, the July 2026 relaunch announcement, the GetFeedback help center channels and release notes and the SurveyMonkey pricing page were checked on 15 September 2026; the product page, its price data, the relaunch announcement and the help center channels were rechecked on 26 September 2026, and getfeedback.com redirects to SurveyMonkey. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience, not a controlled comparison with GetFeedback.
Can Gleap collect feedback on a website like the GetFeedback button?
Yes. The Gleap widget adds a feedback button to a website or web app, and surveys can also run on a hosted link or in an email. The difference is that identified answers sit next to the conversation, the requests and the product work in one workspace. See the website feedback tool.
Does Gleap run surveys in mobile apps?
Yes. Gleap provides web, iOS, Android, React Native and Flutter SDKs, so NPS and in-app surveys run inside the app with the contact identified. Verify survey display, triggers and identification on each platform in a test build. GetFeedback lists mobile app feedback as coming soon on its product page. Explore in-app surveys.
How does Kai Copilot help with survey feedback?
Kai Copilot merges duplicate requests, links each to the customers who asked and drafts the changelog when it ships. Your team decides what to build and approves the request and repositories before Kai Copilot starts Kai Code. You review the pull request. Explore feedback prioritization.
What happens after a survey answer in Gleap?
A survey answer supplies the need behind product work. Gleap carries it into a request, prioritization with Kai Copilot, a pull request your engineers review and a release note back to the people who asked, with your team deciding at each step. Explore self-driving development.
Act on what customers tell you.
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4.6/5
on G2

Related comparisons

How Gleap compares with similar tools.

All comparisons
Typeform Conversational forms and quizzes priced by plan and responses. SurveyMonkey A general survey platform priced per user. Pendo A product experience platform with analytics, guides and replay. Canny Feedback boards and roadmaps priced by tracked users.