The AI chatbot and help desk for ecommerce.

Q: What is AI customer service for e-commerce?

It is an AI agent that answers your shoppers' questions about orders, shipping, returns, refunds and products, around the clock and in their language, and gives the rest to your team. In Gleap, Kai Support connects to your shop, looks up the real order and acts on it, in chat, email, WhatsApp, Instagram and on the phone.

Q: Which shop platforms does Gleap work with?

Shopify (with the Gleap app), WooCommerce and your own shop through the shop API. Kai looks up orders, tracking, products and discounts, and starts returns and refunds. Payment providers such as Stripe, Paddle, Chargebee and Lemon Squeezy connect too, for subscription and billing questions.

Q: Can Kai handle returns and refunds?

Yes. Kai starts the return and prepares the refund, then sends your team one card with the order, the reason and its recommendation. A teammate approves it in one click and the customer hears back right away.

Q: How much does it cost?

Plans start at $29 a month billed yearly. Kai Support is billed by the AI it uses: we estimate under $0.05 per resolution ( how we estimate ). There is no per-ticket fee, and Team adds unlimited seats, WhatsApp, Instagram and the help center for $149 a month billed yearly. Every plan starts with a 7-day free trial.

Q: How long does setup take?

Minutes. Install the Gleap app on Shopify or connect WooCommerce, and Kai reads your store, shipping and return pages while you sign up. Test it on your customers' real questions, then turn it on for chat, email and WhatsApp.

Q: Can we switch from Gorgias, Zendesk or Intercom?

Yes. Tickets, contacts and help center articles can be imported, and the chat widget replaces your current one with one snippet. See the Gorgias comparison or talk to us about your move.

Q: Can Kai answer WISMO questions on its own?

Yes. WISMO (where is my order) questions are the ones Kai answers best: it finds the order, reads the status and tracking and replies in seconds. See order support , and billing support for subscriptions.

Orders, returns and refunds, handled day and night.

See it work Start free trial

Connect Shopify, WooCommerce or your own shop and Kai answers where-is-my-order, starts returns and handles refunds in chat, email, WhatsApp and Instagram. Your team gets the rest with the order already open.

★ 4.6/5 on G2 Trusted by 4,500+ teams worldwide 7 days free. Cancel anytime.

Trusted by 4,500+ teams, from startups to global brands

What shops get.

77%

of a Dutch online shop's conversations handled by Kai alone

52%

of them answered outside business hours

9 sec

Kai's first answer at a beauty brand, where people took 6.8 hours

<$0.05*

per resolution with Kai Support. Fin charges $0.99.

Kai Support · Order status

Where is my order? Answered.

Kai looks up the order in your shop, reads the status and tracking, and answers in seconds, in the customer's language. Product, size and discount questions get the same treatment.

Connect your stack lumen.shop

We looked at your website. Connect what you use.

Shopify Kai looks up orders lumen.shop runs on Shopifylumen-shop.myshopify.com Connect Connected

Stripe Billing questions answered Stripe Checkout found on lumen.shopLumen Inc Connect Connected

Slack Alerts for your team LumenLumen Connect Connected

Use something else? Search 2,000+ tools

1 of 3 connectedContinue

Kai Support · Refund

Returns and refunds, handled.

Kai starts the return, prepares the refund and sends it to your team as one card with its recommendation. One click and it is done.

Kai Support asks Orders

Refund €59.00 to Mia?

Her mug from order #1042 arrived broken. She sent a photo.

Recommended: Refund it. The photo shows the damage.

Details

Message to Mia Your refund of €59.00 for order #1042 is on its way.

Don't refund Refund €59.00

What happened

Mia's mug from order #1042 arrived broken. Kai refunded the €59.00.

You chose “Refund €59.00”

New

Did the recommended steps

Refunded €59.00 for order #1042

Told Mia her refund is on its way

Kai Support → Your team

Your team sees the order.

When a conversation needs a person, it arrives with the customer's orders next to it, so your team can cancel an order or change an address without opening the shop.

Mia's mug arrived broken. She wants a refund.

Handed to the team · Nobody has claimed this yet.

AnswerableHigh confidence

Needs Approve a €59.00 refund for order #1042.

Done Checked the order and her photo of the mug.

Next Refund in Shopify and tell Mia it’s on its way.

Assign to me

Every channel your shoppers use.

Chat, email, WhatsApp, Instagram.

Kai answers in the chat on your store, by email, on WhatsApp, Instagram and Facebook Messenger, and on the phone with Kai Voice. One inbox for your team, one Kai for every channel.

Explore multichannel support

Widget
Email
WhatsApp
Slack
Instagram
Messenger
Telegram

Conversations Resolved Kai

Your team

Peak season without new hires.

Pay per resolution, not per seat.

Black Friday, a sale, a delayed shipment: Kai answers the extra questions at the same quality, and you pay for the AI it uses, under $0.05 per resolution*. Unlimited seats from Team for the people who take the rest.

See pricing

Better every week.

Kai learns your shop.

Kai learns from every solved conversation and every reply your team writes: your shipping times, your return rules, your sizing quirks. It tells you what it learned, and you can undo anything in one click.

Explore Kai Support

Week 1

Can I swap sizes?

Handed to your team

Learned from Jonas’s reply

Week 2

Can I swap sizes?

Yes, size swaps are free.

What is AI customer service for e-commerce?

It is an AI agent that answers your shoppers' questions about orders, shipping, returns, refunds and products, around the clock and in their language, and gives the rest to your team. In Gleap, Kai Support connects to your shop, looks up the real order and acts on it, in chat, email, WhatsApp, Instagram and on the phone.

Which shop platforms does Gleap work with?

Shopify (with the Gleap app), WooCommerce and your own shop through the shop API. Kai looks up orders, tracking, products and discounts, and starts returns and refunds. Payment providers such as Stripe, Paddle, Chargebee and Lemon Squeezy connect too, for subscription and billing questions.

Can Kai handle returns and refunds?

Yes. Kai starts the return and prepares the refund, then sends your team one card with the order, the reason and its recommendation. A teammate approves it in one click and the customer hears back right away.

How much does it cost?

Plans start at $29 a month billed yearly. Kai Support is billed by the AI it uses: we estimate under $0.05 per resolution (how we estimate). There is no per-ticket fee, and Team adds unlimited seats, WhatsApp, Instagram and the help center for $149 a month billed yearly. Every plan starts with a 7-day free trial.

How long does setup take?

Minutes. Install the Gleap app on Shopify or connect WooCommerce, and Kai reads your store, shipping and return pages while you sign up. Test it on your customers' real questions, then turn it on for chat, email and WhatsApp.

Can we switch from Gorgias, Zendesk or Intercom?

Yes. Tickets, contacts and help center articles can be imported, and the chat widget replaces your current one with one snippet. See the Gorgias comparison or talk to us about your move.

Can Kai answer WISMO questions on its own?

Yes. WISMO (where is my order) questions are the ones Kai answers best: it finds the order, reads the status and tracking and replies in seconds. See order support, and billing support for subscriptions.