The Freshdesk alternative.

Support inside your product. Bring AI answers, bug reports and customer ideas into one workspace, with unlimited seats instead of Freshdesk’s per-agent plans. Help customers where they get stuck, then connect their feedback to the improvements your team ships.

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Trusted by 4,500+ teams worldwide
Trusted by 4,500+ teams, from startups to global businesses
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Ask me anything…
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Meet your new storefrontA fresh look for your next big idea.
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Planned 31

Richer Jira (and Linear) Sync: Link, Track, and Customize Issues from Gleap

Also, other setting for integration would be nice: - set labels for tickets (like environment label) - set reporter, maybe we can identify the user and have it as reporter (this tool is used by internal employees) - define a description template for Jira ticket

Auto-detect host app dark/light mode for Gleap widget theme

Auto-detect host app dark/light mode for Gleap widget theme Customer asks if Gleap can detect whether the app (or widget host) is in dark mode or light mode and automatically switch the widget theme accordingly.

Add support for regional public holidays in operating hours settings

Add support for regional public holidays in operating hours settings Select Public Holiday for our Federal State. And create custom holiday for our company e.g. company party.

In progress 2

Team working hours

Set availability per agent and route conversations by working hours.

Bulk CSV export

Export tickets and contacts in one go.

Released 43

Tables in Knowledge Base

How can I insert a table in Gleap KB editor? I need to insert pricing...

Send Later + Undo Send for Support Replies (with scheduling)

Hello, it happens that customer tickets are being handled from our team.

Gleap widget apps

Add the ability to support custom widget apps.

Try your questions, knowledge and handoffs with a 7-day free trial.
Compare plans
Freshdesk vs Gleap at a glance. Gleap is an AI-native support platform that brings support, bug reports and customer ideas into one workspace, with unlimited seats from $149/month billed annually; Freshdesk is an email-first help desk priced per agent from $19 per month billed annually, with Freshdesk Omni for more channels from $29 (checked September 26, 2026).
Features
Gleap
Freshdesk
Best for
Gleap
Software teams that want support, bug reports and product feedback in one workspace
Freshdesk
Teams that want email-first ticketing, or Omni for more channels, priced per agent
Price
Gleap
Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026
Freshdesk
Growth $19 and Omni Growth $29 per agent per month billed annually; Pro $55 and $79. USD list prices, checked September 26, 2026
Seats
Gleap
Unlimited seats and projects from Team; Starter has 1 seat
Freshdesk
Per agent; day passes from $2; 5,000 collaborators on Pro and Enterprise
AI agent
Gleap
Kai Support on every plan at $0.29 per resolution; from Team, Kai Support calls the API and MCP tools your team adds
Freshdesk
Freddy AI Agent: 500 sessions once per account, then $49 per 100 sessions; Copilot $29 per agent
Bug reporting
Gleap
In-app bug reports with a marked screenshot and console and network logs on every plan; replay from Team
Freshdesk
Help widget attachments and a Take screenshot option; no log or replay capture listed
Engineering handoff
Gleap
From Team, Kai Resolve investigates with logs, the click trail and code, and Kai Code opens a pull request for review
Freshdesk
The Jira Plus app creates or links issues and syncs comments and status
Feedback and roadmap
Gleap
Feature requests with votes, a public roadmap, a changelog and Kai PM from Team
Freshdesk
Ideas forums with votes and statuses on Pro and Enterprise; no separate roadmap product
Free plan or trial
Gleap
7-day free trial on every plan, Starter from $29/month
Freshdesk
14-day trial; a free program for up to 2 agents for 6 months (Freshdesk only)
Moving over
Gleap
Native importer for Freshdesk contacts and tickets, plus a help center importer
Freshdesk
Full account export as XML; ticket CSV exports leave out the conversation
One place for product support. Freshdesk centers on email service. Freshdesk Omni adds channels. Compare the plan that matches your support setup, then weigh the product tools included in Gleap.
Bring your whole team.
A ten-agent example. USD list prices, billed annually, checked September 25, 2026.
Gleap Team
$149 / month$149 / month$149 / month
$1,788 billed annually. Unlimited seats, projects and every Kai agent; Pro adds reports, LLM model choice and the SOC 2 report from $299/month.
Shared inbox and knowledge base
Bug reports, requests and roadmap
In-app messages and onboarding
Every Kai agent; AI usage billed separately
Start free trial
Unlimited seats
Freshdesk Omni Growth
$290 / month$290 / month$290 / month
$3,480 billed annually. 10 agents at $29 each.
Customer support across channels
Ticketing and knowledge base
Freddy AI Agent; session usage applies
Freshdesk email-only Growth starts lower
See comparison details

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support is on every plan; Kai Resolve, Kai Code and Kai PM are on Team and up. AI usage is billed separately on every plan.

Kai Support

Answers customers

Answers from your knowledge base and connected sources. Brings your team in when needed.

Meet Kai Support

Kai Resolve

Investigates hard tickets

Reads logs, the click trail, screenshots and code. Returns findings and prepares coding tasks for confirmed bugs.

Meet Kai Resolve

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Kai PM

Prioritizes requests

Triages feedback, finds duplicates and scores requests. You decide what belongs on the roadmap.

Meet Kai PM

Bring your Freshdesk history.

Contacts, tickets and articles.
Import Freshdesk contacts and tickets with their conversations and private notes, then bring your help-center articles for Kai Support to answer from. Plan routing, SLAs and automations separately.
Plan your migration
“AI chatbot functionality combined with a knowledge base and ticketing system, all integrated.”
Peter Müller, System Engineer & Head of Support, Lywand. Lywand replaced its Freshdesk setup with Gleap; the result reflects its own knowledge and support workflow.
50%
of Lywand’s customer inquiries handled by AI
Read Lywand’s story
HiHow can we help you today?
Ask me anything…
Report an issueRequest a feature
Meet your new storefrontA fresh look for your next big idea.
›
Home Messages News Roadmap Help

Answers where questions happen.

Help customers inside your app.
Kai Support answers from your knowledge sources and hands conversations to your team when needed. Customers can find help, send a message or report an issue in the same widget.
Explore Kai Support

Capture the bug context.

Give engineers more than a description.
Screenshots, replay and captured logs arrive with the report. From Team, Kai Resolve can investigate the evidence and prepare a coding task for a confirmed bug.
Explore bug reporting

Build the next improvement.

From report to reviewed change.
From Team, Kai Code writes and tests the change and opens a pull request linked to the ticket. Your team reviews the work and decides what to release.
Explore Kai Code

Keep feedback connected.

Requests, votes and release updates.
Give customers a place to ask for improvements and follow progress. Link requests to conversations and publish an update when the work ships.
Explore product feedback
Planned 31

Richer Jira (and Linear) Sync: Link, Track, and Customize Issues from Gleap

Also, other setting for integration would be nice: - set labels for tickets (like environment label) - set reporter, maybe we can identify the user and have it as reporter (this tool is used by internal employees) - define a description template for Jira ticket

Auto-detect host app dark/light mode for Gleap widget theme

Auto-detect host app dark/light mode for Gleap widget theme Customer asks if Gleap can detect whether the app (or widget host) is in dark mode or light mode and automatically switch the widget theme accordingly.

Add support for regional public holidays in operating hours settings

Add support for regional public holidays in operating hours settings Select Public Holiday for our Federal State. And create custom holiday for our company e.g. company party.

In progress 2

Team working hours

Set availability per agent and route conversations by working hours.

Bulk CSV export

Export tickets and contacts in one go.

Released 43

Tables in Knowledge Base

How can I insert a table in Gleap KB editor? I need to insert pricing...

Send Later + Undo Send for Support Replies (with scheduling)

Hello, it happens that customer tickets are being handled from our team.

Gleap widget apps

Add the ability to support custom widget apps.

Bring the useful parts of your setup with you.

Migration includes data, knowledge, and the way your team works.
Import contacts and tickets.
Gleap’s Freshdesk importer brings contacts and their tickets, with customer messages, agent replies and private notes as conversation history, using your Freshdesk domain and API key. Replies are credited to the teammate whose email matches the Freshdesk agent.
Import the knowledge.
The Freshdesk help-center importer supports portal selection, collections and articles. Review the imported structure and content before relying on it for answers.
Map the rest, then test.
Routing, SLAs, automations and reports are not copied. Check the chosen channel, a knowledge answer, a teammate handoff and any Jira connection on real cases before you set a cutover date.
Before you switch. Choose the right support baseline and test the complete customer experience.