The Zoho Desk alternative.

Support connected to what you ship. Answer customers, capture bug evidence inside your app and give engineering a clear next step. Gleap connects your help desk to the product your team builds, with unlimited seats on Team instead of Zoho Desk’s per-agent plans.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
Trusted by 4,500+ teams, from startups to global businesses
Planned 31

Richer Jira (and Linear) Sync: Link, Track, and Customize Issues from Gleap

Also, other setting for integration would be nice: - set labels for tickets (like environment label) - set reporter, maybe we can identify the user and have it as reporter (this tool is used by internal employees) - define a description template for Jira ticket

Auto-detect host app dark/light mode for Gleap widget theme

Auto-detect host app dark/light mode for Gleap widget theme Customer asks if Gleap can detect whether the app (or widget host) is in dark mode or light mode and automatically switch the widget theme accordingly.

Add support for regional public holidays in operating hours settings

Add support for regional public holidays in operating hours settings Select Public Holiday for our Federal State. And create custom holiday for our company e.g. company party.

In progress 2

Team working hours

Set availability per agent and route conversations by working hours.

Bulk CSV export

Export tickets and contacts in one go.

Released 43

Tables in Knowledge Base

How can I insert a table in Gleap KB editor? I need to insert pricing...

Send Later + Undo Send for Support Replies (with scheduling)

Hello, it happens that customer tickets are being handled from our team.

Gleap widget apps

Add the ability to support custom widget apps.

Count seats, channels and AI usage for your team.
Compare plans
Zoho Desk vs Gleap at a glance. Gleap is an AI-native support platform that connects support to in-app bug evidence, feature requests and, on Pro, reviewed code work, with unlimited seats from $149/month billed annually; Zoho Desk is a multichannel help desk in the Zoho suite, priced per agent from $7 per month billed annually, with a free plan for three users (checked September 26, 2026).
Features
Gleap
Zoho Desk
Best for
Gleap
Software teams that want support, bug reports and product feedback in one workspace
Zoho Desk
Businesses on the Zoho suite that want a per-agent help desk, from a free plan to Enterprise
Price
Gleap
Team $149/month billed annually or $179 monthly; Pro $299 or $359 adds Kai Resolve, Kai Code and Kai PM; AI usage separate. USD list prices, checked September 25, 2026
Zoho Desk
Per agent: Express $7, Standard $14, Professional $23, Enterprise $40 per month billed annually; Free for 3 users. USD list prices, checked September 26, 2026
Seats
Gleap
Unlimited seats and projects from Team; Starter has 1 seat
Zoho Desk
Per agent: 3 users on Free, 5 on Express, unlimited from Standard; light agents extra
Channels
Gleap
Live chat and email; WhatsApp, Instagram, Messenger, Slack and Telegram from Team
Zoho Desk
Email and social from Express, messaging apps from Standard, telephony from Professional
AI agent
Gleap
Kai on every plan, billed by usage through prepaid credits; from Team, Kai calls the API and MCP tools your team adds
Zoho Desk
Zia Agent Studio on every plan; native generative AI from Professional; pre-built AI agents on Enterprise
Bug reporting
Gleap
In-app bug reports with a marked screenshot, replay and console and network logs, from Team
Zoho Desk
No in-app bug capture listed; Zoho Projects, BugTracker and Jira integrations from Standard
Feedback and roadmap
Gleap
Feature requests with votes and a public roadmap from Team, a changelog on every plan; Kai PM on Pro
Zoho Desk
Community forums for feedback and requests from Standard; no public roadmap listed
Free plan or trial
Gleap
14-day free trial with $50 AI credit; no free plan
Zoho Desk
Free plan for 3 users; 15-day trial
Moving over
Gleap
Import contacts and tickets by CSV, then run both tools side by side during a pilot
Zoho Desk
CSV export per module, 1,000 records per batch on Free and Express; a monthly backup from Standard
Count the whole team. Zoho Desk prices per agent, from a free plan for three users to Enterprise at $40 per agent per month billed annually. Gleap Team includes unlimited seats and projects for $149/month billed annually. Compare your seat count, channels and AI usage separately.
One workspace. Unlimited seats.
A ten-agent example. USD list prices, monthly equivalent billed annually, checked September 25, 2026. AI usage, add-ons and taxes excluded; features differ.
Gleap Team
$149 / month
$1,788 billed annually, or $179 month-to-month. Unlimited seats and projects.
Shared inbox, knowledge base and routing
In-app bug reports with technical evidence
Requests, roadmap and changelog
Kai access; AI usage billed separately
Start 14-day free trial
Unlimited seats
Zoho Desk Professional
$230 / month
$2,760 billed annually. 10 agents at $23 each, or $35 each on monthly billing.
Email, social, messaging and telephony
Native Zia generative AI and Blueprints
Multilingual knowledge base and mobile SDK
Standard ($14) and Express ($7) cost less per agent
See comparison details

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai is available on every plan; Resolve, Code and PM are included in Pro and Enterprise. AI usage is billed separately.

Kai

Answers customers

Answers from your knowledge base and connected sources. Brings your team in when needed.

Meet Kai

Kai Resolve

Investigates hard tickets

Reads logs, the click trail, screenshots and code. Returns findings and prepares coding tasks for confirmed bugs.

Meet Kai Resolve

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Kai PM

Prioritizes requests

Triages feedback, finds duplicates and scores requests. You decide what belongs on the roadmap.

Meet Kai PM

Bugs arrive with evidence.

See what your customer saw.
Capture screenshots, session replay, console logs and network activity with the customer’s report. Support and engineering work from the same context.
Explore bug reporting

Investigate inside the ticket.

Give hard questions a next step.
On Pro, Kai Resolve reads the logs, click trail, screenshots and code behind a ticket. Findings return to the inbox, and confirmed bugs can become coding tasks.
Explore Kai Resolve

Turn reports into reviewed fixes.

The ticket stays connected.
On Pro, Kai Code plans the change, writes and tests code, and opens a pull request. Your engineers review and merge, with progress linked to the original ticket.
Explore Kai Code
Planned 31

Richer Jira (and Linear) Sync: Link, Track, and Customize Issues from Gleap

Also, other setting for integration would be nice: - set labels for tickets (like environment label) - set reporter, maybe we can identify the user and have it as reporter (this tool is used by internal employees) - define a description template for Jira ticket

Auto-detect host app dark/light mode for Gleap widget theme

Auto-detect host app dark/light mode for Gleap widget theme Customer asks if Gleap can detect whether the app (or widget host) is in dark mode or light mode and automatically switch the widget theme accordingly.

Add support for regional public holidays in operating hours settings

Add support for regional public holidays in operating hours settings Select Public Holiday for our Federal State. And create custom holiday for our company e.g. company party.

In progress 2

Team working hours

Set availability per agent and route conversations by working hours.

Bulk CSV export

Export tickets and contacts in one go.

Released 43

Tables in Knowledge Base

How can I insert a table in Gleap KB editor? I need to insert pricing...

Send Later + Undo Send for Support Replies (with scheduling)

Hello, it happens that customer tickets are being handled from our team.

Gleap widget apps

Add the ability to support custom widget apps.

Give requests a roadmap.

Keep the people who asked connected.
Collect requests and votes, decide what to build and publish release updates. Support conversations stay linked to the product decisions they inform.
Explore product feedback
Bring your Zoho Desk history. Export tickets and contacts from Zoho Desk, import them into Gleap by CSV and test a sample before cutover. Plan channels, routing and automations as their own steps.
How teams use Gleap
“Everything is in the same place.”
Tridonic brought customer conversations, ticket routing, surveys, and AI support into one Gleap workspace.
Elif Kavas
Digital Customer Experience Platforms Specialist, Tridonic
“This is an exceptionally good tool.”
Commonplace brought feedback, support, knowledge, and roadmap work into Gleap.
Benjy Meyer
Chief Product & Technology Officer, Commonplace
AI support handles about half of Lywand’s customer inquiries.
Lywand runs AI answers, its knowledge base and ticketing in Gleap. The support result reflects its own workflow.
Peter Müller
System Engineer & Head of Support, Lywand
Your switching questions, answered. Pricing, AI, channels and the move from Zoho Desk.
Bring support closer to your product.
4.6/5
on G2