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Brand and press

The Gleap brand and messaging.

Gleap is the self-improving AI support system. How we describe it, in one place. The idea, the team, the logo and the facts. For partners, press and anyone who writes about us.

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4.6/5 on G2 Trusted by 4,500+ teams worldwide
The Gleap team standing together in the Schwarzach office.
The Gleap team in Schwarzach, Austria
What Gleap is. Gleap is the self-improving AI support system for software companies, online shops and small businesses: one platform connecting support, feedback and coding agents. Kai Support answers customers and investigates hard tickets, Kai Copilot sends replies once your team says yes, merges duplicate requests and drafts the changelog when a fix ships, and Kai Code opens pull requests. Your team decides what to build, reviews and ships. Customer follow-ups run with your configured release controls.

The idea

Software is not finished when it ships. Customers find the gaps. Gleap puts an AI team on those gaps, from the first question to the released fix and customer update, with humans deciding at every step that matters.

Every product has a loop: a customer hits a problem, someone answers, someone investigates, someone decides, someone fixes, someone tells the customer. Today that loop runs through five tools and five inboxes, and most of it never closes. Gleap runs the loop with an AI team that has the same tools your people have: the conversation, the logs, the screen recording, the codebase, the roadmap. Kai Support can answer automatically within your rules. Your team decides what to build, reviews pull requests and ships releases. By default, a teammate confirms a fix is live before Gleap sends the customer update.

Three lengths.

Copy the one that fits your space.

Five words
Gleap, the self-improving AI support system.
Fifteen words
Gleap is the self-improving AI support system: Kai answers most conversations, your team takes the hard ones, and it gets better every week.
Forty words
Gleap is the self-improving AI support system where agents and humans work together. Kai Support answers customers and investigates hard tickets with logs and code, Kai Copilot sends approved replies, merges duplicate requests and drafts the changelog when a fix ships, Kai Code writes the fix. Your team reviews, decides and ships.

The team.

A team, not a bot: we name who does the work.

  • Kai Support AI support agent

    DoesAnswers from your knowledge, cites the source, investigates hard tickets, brings a person in

    NeverResolve everything, replace support

  • Kai Copilot Team assistant

    DoesWorks beside your team on every page: proposes replies and sends them on your yes, drafts articles, explains reports, drafts changelogs

    NeverDecide for you, write the roadmap

  • Kai Code AI software engineer

    DoesPlans, writes the code, opens the pull request

    NeverMerge, ship, deploy

  • Your team The humans

    DoesReviews, decides, ships

Naming: Kai Support, Kai Copilot, Kai Code, exactly like that. Kai Support is the support agent; the group is the AI team. Gleap is the company and the platform. Gleap does not answer tickets, Kai Support does. The agents are agents, never bots, chatbots or assistants.

How to talk about Gleap

  • Gleap is the company and the platform. Write it as Gleap, never GLEAP or gleap.
  • The agents are Kai Support, Kai Copilot and Kai Code. Kai Support is the support agent. Together they are the AI team.
  • Gleap does not answer tickets; Kai Support does. Kai Code does not ship; it opens the pull request and your engineers merge.
  • The agents are agents, not bots, chatbots or assistants.
  • In one sentence: Gleap is the self-improving AI support system: live in minutes, it answers most of your customers’ conversations, hands the hard ones to your team with the full context, and gets better every week. Kai Support answers customers and investigates the hard tickets, Kai Copilot works for your team, Kai Code opens the pull request. Your team reviews and ships.

Facts and proof.

Customer results, with the story behind them.

  • Trusted by 4,500+ teams, including Squarespace, UNICEF and Papa Johns. 4.6/5 on G2.

  • Seven channels in one inbox: widget, email, WhatsApp, Slack, Instagram, Messenger, Telegram. Starter covers live chat; email and the messaging channels need Team.

  • Commonplace: Kai Support handles 50 to 60 percent of inbound support.

    Read the story

  • Partfox: fully integrated with custom data in 10 days.

  • Airspeed: 75,000+ users supported on Gleap.

  • Starter from $29/month for one seat, and unlimited seats with every agent included from Team. Kai Support is billed by the AI it uses; the other agents bill for the work they do.

    Pricing

Numbers are customer results, not benchmarks. We do not publish claims without a customer behind them.

Boilerplate.

For press releases and partner pages.

About Gleap
Gleap is the self-improving AI support system: agents that work inside the customer conversation, the code and the roadmap, with the company's own team in control. Its agents, Kai Support, Kai Copilot and Kai Code, answer customer questions, investigate bugs with screen recordings, logs and code, organize feature requests and open pull requests, while the customer's own team reviews and ships. More than 4,500 teams use Gleap, including Squarespace, UNICEF and Papa Johns. Gleap GmbH is based in Schwarzach, Austria.

Press and partnerships

Gleap GmbH

Am Dorfplatz 36858 SchwarzachAustria
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