Gleap pricing. Pay for usage, not seats.

Starter is $29€29£25 per month billed yearly, or $35€35£30 billed monthly, for one seat and one project with live chat, in-app bug reporting, Kai Support and Kai Copilot. Team is $149€149£109 per month billed yearly, or $179€179£129 billed monthly, with unlimited seats, investigations, Kai Code and custom agents. Pro is $299€299£219 per month billed yearly, or $359€359£269 billed monthly, and adds LLM model choice, advanced reports, custom roles and permissions, the SOC 2 report, higher limits and priority support, plus a $500€500£430 AI credit a year on yearly billing. Enterprise starts at $999€999£739 per month billed yearly, or $1,199€1,199£889 billed monthly. AI is billed by usage: we estimate under $0.05 per Kai Support resolution, about $0.35 with deep code investigations, against $0.99 for an Intercom Fin resolution. Team and Pro include 1,000 emails a month, then $2€2£2 per 1,000; Starter includes 100. Every plan starts with a 7-day free trial. Prices are shown in USD, EUR or GBP depending on your location. For example bills, read Gleap pricing explained.

Yes. Every plan, Starter included, starts with a 7-day free trial. You add a card to start it, the first charge is on day 8, and if you cancel during the trial, nothing is charged. If your workspace isn't live by day 6, we extend the trial once by 7 days. Gleap has no free plan: Starter, at $29€29£25 per month billed yearly, is the smallest plan. The trial is available once per person and company.

Kai Support and Kai Copilot work on every plan; investigations and Kai Code come with Team. Kai Support answers every conversation and, from Team, investigates the hard tickets on the boards you choose. Kai Copilot works beside your team on every page; its roadmap and changelog work needs Team. Kai Code opens pull requests your team reviews, with 5 repositories on Team, 20 on Pro and a custom number on Enterprise. Custom agents are on Team too. LLM model choice needs Pro or Enterprise.

Both include unlimited seats and projects, every channel and integration, and every Kai agent, billed the same way. Both include custom agents and Kai Voice. Pro adds a phone number included, LLM model choice for Kai Code, custom agents and AI workflow steps, advanced reports on team performance, support quality, SLAs and AI agents, SLA policies on tickets, custom roles and permissions, the SOC 2 report and priority support. On yearly billing, Pro includes a $500€500£430 AI credit a year. Pro also indexes up to 10,000 website pages for Kai Support instead of 2,500, recrawls websites up to 500 pages daily, and analyses up to 40 hours of YouTube video a month instead of 10.

By usage, from a prepaid balance in Billing with auto-recharge. Kai Support and Kai Copilot bill for the AI they use on every plan, Starter included. We estimate under $0.05 per Kai Support resolution, and about $0.35 with deep code investigations; Intercom charges $0.99 for every Fin resolution. Kai stops at $1 each time it works on a ticket, and you can set a daily cap and a monthly budget. Kai Code runs on your own coding subscription (Bridge) or at API usage (Cloud). Custom agents bill by the tokens each task uses. Translations, summaries, tagging, assignment, ticket review and help-center search are included. The usage breakdown shows what each agent cost.

New workspaces use usage-based AI billing, rather than a fixed fee per resolution. The under $0.05 figure is an estimate based on replayed conversations, not a guaranteed unit price; see the calculation and assumptions. Workspaces still on earlier $0.29-per-resolution terms keep those terms until migrated. Check Billing in your workspace for the terms that apply to you.

We replayed 542 support conversations through Kai Support (real Gleap tickets plus test cases from shops and service businesses) and priced every token at our usage prices. We add up the AI cost of every conversation, including the ones Kai handed to your team, and divide it by the conversations Kai resolved. Answers only: about $0.007 per conversation and under $0.05 per resolution, assuming Kai resolves half of them. With deep code investigations, where Kai investigated 55% of the conversations (far more than usual): about $0.35 per resolution. Your cost depends on your questions, your tools and on how many boards Kai investigates. Intercom Fin's list price is $0.99 per resolution.

In our tests, about $0.35 on average. It depends on how much Kai reads: logs, replays, account data and code. Kai stops at $1 each time it works on a ticket, and you can set a daily cap and a monthly budget. The estimate isn't a price we guarantee.

Fin charges $0.99 for every resolution. Kai Support is billed by the AI it uses: under $0.05 per resolution when it answers, and about $0.35 per resolution with deep code investigations (our estimates, see above), something Fin doesn't do with your logs and code.

When Kai Support can't answer, the customer asks for a person, or it's a bug report, the ticket lands on a board. On Team and up, on the boards where your team turned on Kai investigates here, Kai Support investigates with screen recordings, logs, account data and your code before anyone is interrupted, then answers or hands over with a diagnosis. Boards without Kai go to their people with what Kai Support found.

Each agent bills for the AI it uses: the tokens each task uses, at the model Gleap picks, or the model you choose on Pro. Kai stops at $1 each time it works on a ticket, and you can set a daily cap and a monthly budget. Kai Code Cloud sessions bill at API usage, by the tokens they use. Kai Code Bridge sessions run on your own Claude Code, Codex or Cursor subscription and are not billed by Gleap. Kai Copilot and custom agents bill the same way, and each custom agent has a cost cap per run.

Translations, summaries, tagging, assignment, ticket review, help-center search, code indexing and the website crawler are included and never billed.

Team and Pro include 1,000 emails to customers a month, including replies and campaigns. Above that, emails are billed $2€2£2 per 1,000 in your billing currency, charged monthly. Starter includes 100 emails a month. Paid workspaces start with a sending limit of 20,000 emails per month, which our team can raise. Kai Voice comes with Team and above and is paid from the AI balance: voice calls in the widget cost $0.075 per started minute, phone calls $0.20 per started minute whoever talks (Swiss mobile numbers $0.40), and phone numbers $5 a month each, with the first one included on Pro and Enterprise. Ringing, waiting and hold music are free, and you can set a monthly cap on Kai Voice minutes.

No. Team, Pro and Enterprise include unlimited seats and projects with no per-seat fee, engineers included. Starter includes one seat and one project. Unlimited seats does not mean unlimited usage: AI usage and emails are billed separately.

AI work pauses until the balance is topped up. Auto-recharge is enabled by default for paid workspaces. Review or disable it in Billing, where you can set the threshold and top-up amount. Review the settings before running large investigations or coding tasks.

Yes. Upgrade or change plans in Billing; the amount and timing are shown before you confirm. Cancel during the 7-day trial and nothing is charged. A cancelled plan stays active until the end of the current billing period; after that, the workspace is read-only until you choose a plan again. Enterprise changes go through your account team.

Yes. The Gleap startup program gives eligible early-stage startups 50% off Team or Pro for the first 12 months. The program page lists the criteria and how the discount is applied at checkout.

Enterprise adds single sign-on, invoice billing, a dedicated customer success manager, a custom SLA and AI pricing by agreement. Bringing your own model can be agreed per contract. GDPR and EU or US hosting apply to every plan; the SOC 2 Type II report is shared with Pro and Enterprise customers. Security documentation is in the Gleap Trust Center. Talk to sales for a quote.

The yearly tab shows the monthly equivalent of one yearly payment, which is two months free compared with monthly billing; the monthly tab shows month-to-month billing. That is the only discount. Prices are localized to USD, EUR or GBP based on your location, and checkout shows the total and applicable tax before you confirm. The AI balance is in your billing currency at face value, and AI usage is charged in that currency.