A Gleap bill has two parts: a plan for your workspace and the AI work your agents do. Starter costs $29 per month billed yearly, or $35 billed monthly, and includes Kai Support for one seat. Team costs $149 per month billed yearly, or $179 billed monthly, and includes every agent. Pro costs $299 per month billed yearly, or $359 billed monthly, and adds Kai Voice, LLM model choice, advanced reports, custom roles and permissions, the SOC 2 report, higher limits and priority support, plus a $500 AI credit a year on yearly billing. Enterprise starts at $999 per month billed yearly, or $1,199 billed monthly. Yearly billing is two months free, and it is the only discount.
AI has two prices. Kai Support talks to your customers, so you pay per result: $0.29 per resolution. The agents that work for your team, Kai Resolve, Kai Code, Kai PM and custom agents, bill for the work they do. Everything small is included, and hand-offs to your team are free.
This guide explains both parts, defines a resolution, shows how the team agents bill and works through three example bills, so you can estimate a bill before you start. Prices and product details were checked on October 4, 2026. The Gleap pricing page always has the current figures.
Gleap pricing by plan
| Plan | Billed yearly | Billed monthly | Kai Support |
|---|---|---|---|
| Starter | $29 per month ($348 a year) | $35 per month | $0.29 per resolution |
| Team | $149 per month ($1,788 a year) | $179 per month | $0.29 per resolution |
| Pro | $299 per month ($3,588 a year) | $359 per month | $0.29 per resolution |
| Enterprise | from $999 per month | from $1,199 per month | by agreement |
Yearly prices are the monthly equivalent of one yearly payment, two months free compared with monthly billing. Prices are localized to USD, EUR or GBP based on your location, and checkout shows the total and applicable tax before you confirm.
Starter includes one seat, one project, Kai Support, the AI support agent, the live chat widget and inbox, and in-app bug reporting with console logs and custom data. Surveys start on Team. It has no ticket limit and keeps your full ticket history. It shows the “Powered by Gleap” branding and connects no integrations. Kai Support costs $0.29 per resolution.
Team is for software teams running support together. It adds unlimited seats and projects with no per-seat fee, changelogs and every agent: Kai Copilot, Kai Resolve, Kai Code, Kai PM and custom agents. It also adds seven support channels (live chat, email, WhatsApp, Instagram, Messenger, Slack and Telegram), tools for Kai Support (your APIs, MCP servers and apps connected through Composio), the knowledge base, the feature roadmap, a custom domain, session replay, outbound messaging, every native integration, the API, webhooks and no Gleap branding.
Pro is Team with more insight and control: Kai Voice, LLM model choice for Kai Code, custom agents and AI workflow steps, advanced reports (team performance, support quality, SLA and AI agents), SLA policies on tickets, custom roles and permissions, the SOC 2 report, higher limits and priority support. On yearly billing, Pro includes a $500 AI credit a year. AI prices are the same as on Team.
Enterprise adds single sign-on, invoice billing, a dedicated customer success manager, a custom SLA and AI pricing by agreement. Bringing your own model can be agreed per contract.
Every plan includes Kai Support, and every account chooses EU or US hosting at signup. Gleap is SOC 2 Type II audited and GDPR compliant; the SOC 2 report is shared with Pro and Enterprise, and the Trust Center has the documents.
Kai Support: $0.29 per resolution
Kai Support answers your customers around the clock from your help center, docs and connected sources, and brings a teammate in when needed. Because Kai Support talks to your customers, you pay for results, not for attempts: $0.29 per resolution on every plan.
A resolution is a conversation Kai Support answered where the customer did not ask for a human within 72 hours, and Gleap’s review confirms Kai Support resolved it. You pay once per conversation, however many messages it has, and a later reopen counts as a new conversation.
What is not charged:
- Hand-offs. A conversation Kai Support passes to your team, or that a teammate actually solves, is free.
- Unresolved conversations. If the customer asks for a human, or the review finds the answer did not resolve the question, there is no charge.
Gleap picks the model Kai Support runs on, so the price does not change with the model. Each resolved ticket shows that it was billed and why, so the usage breakdown in Billing matches what happened in the inbox.
The agents that work for your team
Kai Resolve, Kai Code, Kai PM, custom agents and AI workflow steps work for your team rather than talking to customers, so they bill for the work they do: the tokens each task uses, at the model Gleap picks, or the model you choose on Pro.
| Agent | What it does | How it bills |
|---|---|---|
| Kai Resolve | Investigates hard tickets with screen recordings, console and network logs, account data and code, then answers or escalates with a diagnosis | About $0.49 per investigation on average; a code investigation bills as Kai Code usage |
| Kai Code | Plans a change, writes and tests code and opens a pull request your team reviews | Cloud sessions at API usage pricing; Bridge sessions run on your own Claude Code, Codex or Cursor subscription and are not billed by Gleap |
| Kai PM | Groups feature requests, finds duplicates and recommends priorities | Usage based, small per run |
| Custom agents and AI workflow steps | Agents with their own instructions, tools and triggers (Team and up) | Usage based, with a cost cap per run that you set |
A Kai Code Cloud session bills at API usage pricing, so its cost follows the size of the change, the codebase and the number of turns. A run that fails to start is not charged.
Included at no charge
Kai Copilot drafts replies for your teammates to review and send. Translations, summaries, tagging, assignment, ticket review, help-center search and the website crawler run in the background. All of these are included on the plans that have them and never billed.
How AI usage is paid
AI usage is paid from a prepaid balance in Billing on every plan. The AI balance is in your billing currency at face value: a top-up of €50 is €50 of balance. A Kai Support resolution costs $0.29, €0.29 or £0.25 depending on your billing currency. Auto-recharge is on by default for paid workspaces: when the balance drops below a threshold you set, Gleap tops it up by the amount you set. You can change both or turn auto-recharge off. When the balance runs out, AI work pauses until you top up. During the 7-day free trial, Kai Support is included for up to 50 conversations and the other agents use a one-time trial credit of up to 50 in your currency; top-ups open when you subscribe.
- Kai Support$9.60€9.60£8.28
- Kai Code$11.20€11.20£9.66
- Kai Resolve$5.80€5.80£5.00
- Agents$2.15€2.15£1.85
The usage breakdown in Billing shows this month’s Kai Support resolutions and the usage of each agent in your billing currency, with the included items listed as included.
Three example bills
Illustrative workspaces on yearly billing. The AI figures use the Kai Support price and the average Kai Resolve cost above; your own volume decides the real number.
A small team on Team. Kai Support answers 1,500 conversations a month and resolves 800 of them; the team sends 3,000 emails.
| Line | Amount |
|---|---|
| Team plan, yearly billing | $149 |
| Kai Support, 800 resolutions × $0.29 | $232 |
| Emails, 3,000 with 1,000 included, 2,000 at $2 per 1,000 | $4 |
| Total | $385 per month |
The same team with the specialist agents. Kai Resolve investigates 100 hard tickets, and Kai Code opens pull requests through the Kai Code Bridge on the team’s own coding subscription.
| Line | Amount |
|---|---|
| Team plan, yearly billing | $149 |
| Kai Support, 800 resolutions × $0.29 | $232 |
| Kai Resolve, 100 investigations at about $0.49 on average | about $49 |
| Kai Code on the Bridge | not billed by Gleap |
| Emails, 3,000 with 1,000 included, 2,000 at $2 per 1,000 | $4 |
| Total | about $434 per month |
A product team on Pro. The same AI usage, plus advanced reports and two custom agents that triage incoming requests.
| Line | Amount |
|---|---|
| Pro plan, yearly billing | $299 |
| Kai Support, 800 resolutions × $0.29 | $232 |
| Kai Resolve, as above | about $49 |
| Custom agents, within their run caps | your cap |
| Emails, 3,000 with 1,000 included, 2,000 at $2 per 1,000 | $4 |
| Total | about $584 per month, plus custom agent usage |
Pro does not change the AI prices. On yearly billing it includes a $500 AI credit a year, which pays for the first $500 of AI usage. Choose it for Kai Voice, LLM model choice, the reports, custom roles and permissions, the SOC 2 report and priority support. For a firm number, run a representative set of your own tickets during the 7-day free trial and read the usage breakdown in Billing.
Emails
Team and Pro include 1,000 emails to customers a month, including replies and campaigns. Above that, emails are billed $2 per 1,000, or €2 and £2 when you are billed in euros or pounds, charged monthly. Paid workspaces start with a sending limit of 20,000 emails per month, which Gleap can raise on request.
Price per resolution versus price per outcome
Several support tools now charge for results. Intercom lists Fin AI Agent at $0.99 per outcome, counted when a customer confirms a resolution, stops asking for help after Fin responds, or when Fin completes a workflow, including a handoff, and charges at most once per conversation (Intercom pricing, checked September 26, 2026).
Kai Support costs $0.29 per resolution on every plan, and Gleap’s definition is narrower: Kai Support must have answered, the customer must not have asked for a human within 72 hours, and the review must confirm Kai Support, not a teammate, resolved it. A hand-off is never a resolution. At 1,000 resolved conversations a month, Kai Support costs $290 and Fin $990, before the plan and seats on each side. The Intercom comparison lists current plan assumptions and sources.
Where to start
Every plan starts with a 7-day free trial. A card is required to start it, the first charge is on day 8, and you can cancel anytime during the trial without being charged. Starter covers one seat with Kai Support; Team covers every agent, custom agents included; Pro adds Kai Voice, LLM model choice, advanced reports, custom roles and permissions, the SOC 2 report, higher limits and priority support, plus a $500 AI credit a year on yearly billing. Watch the usage breakdown in Billing for a few weeks before you decide. Eligible early-stage startups get 50% off Team or Pro for the first 12 months through the startup program. See current plans and prices.
