Key takeaways
- A Gleap bill has two parts: a plan for your workspace and the AI work your agents do. Yearly billing is two months free, and it is the only discount.
- Billed yearly: Hobby $29 a month, Growth $99, Pro $299, Enterprise from $999. Growth has 4 seats, investigations, Kai Code and custom agents.
- Kai Support costs about $0.05 per conversation (estimate), against Intercom Fin's $0.99 per resolution.
- Kai Code runs on your own coding subscription or on Cloud, billed by usage. Custom agents are paid from the same AI balance, with a cost cap per run.
- Kai Copilot is on every plan, about $0.05 per conversation (estimate). Translations, summaries and tagging start on Growth, billed by usage on paid plans.
A Gleap bill has two parts: a plan for your workspace and the AI work your agents do. Hobby costs $29 per month billed yearly, or $35 billed monthly, and includes Kai Support on the first line for one seat. Growth costs $99 per month billed yearly, or $119 billed monthly, and includes 4 seats and every Kai agent: Kai Support with its investigations, Kai Copilot and Kai Code, plus custom agents. Each extra seat on Growth costs $25 per month, or $250 per year on yearly billing. Pro costs $299 per month billed yearly, or $359 billed monthly, and adds unlimited seats, LLM model choice, advanced reports, custom roles and permissions, the SOC 2 report, higher limits and priority support. Enterprise starts at $999 per month billed yearly, or $1,199 billed monthly. Yearly billing is two months free, and it is the only discount.
AI is paid separately, from your AI balance. Kai Support costs about $0.05 per conversation (estimate), against Intercom Fin’s $0.99 per resolution. Kai Copilot costs about the same, and Kai Code and custom agents are paid from the same AI balance. Background features such as translations, summaries and tagging are included before you pick a plan and billed by usage on paid plans.
This guide explains both parts, shows how each agent bills and works through three example bills, so you can estimate a bill before you start. Prices and product details were checked on October 25, 2026, and the AI prices were updated on November 10, 2026. The Gleap pricing page always has the current figures.
Update, November 10, 2026: the plans for new customers are Hobby, Growth, Pro and Enterprise. Hobby takes the place of Starter and Growth the place of Team. If you’re on Starter, Team or an earlier Pro plan, you keep your plan, your price and your terms.
Gleap pricing by plan
| Plan | Billed yearly | Billed monthly | Seats | Kai Support |
|---|---|---|---|---|
| Hobby | $29 per month ($348 a year) | $35 per month | 1 | Answers, about $0.05 per conversation (estimate) |
| Growth | $99 per month ($1,188 a year) | $119 per month | 4 included, then $25 per extra seat per month | Answers at about $0.05 per conversation (estimate); investigations cost more |
| Pro | $299 per month ($3,588 a year) | $359 per month | Unlimited | Answers at about $0.05 per conversation (estimate); investigations cost more |
| Enterprise | from $999 per month | from $1,199 per month | Unlimited | Answers and investigations, by agreement |
Yearly prices are the monthly equivalent of one yearly payment, two months free compared with monthly billing. Prices are localized to USD, EUR or GBP based on your location, and checkout shows the total and applicable tax before you confirm.
Hobby includes one seat, one project, Kai Support, the AI support agent, the live chat widget and inbox, and in-app bug reporting with console logs and custom data. Surveys start on Growth. It has no ticket limit and keeps your full ticket history. It shows the “Powered by Gleap” branding and connects no integrations. Kai Support and Kai Copilot work on every plan and cost about $0.05 per conversation (estimate); investigations, Kai Code and custom agents start on Growth.
Growth is for software teams running support together. It includes 4 seats and unlimited projects. Each extra seat costs $25 per month on monthly billing or $250 per year on yearly billing. You add seats before you invite more than four people; they are charged at once, prorated for the rest of the billing period, and a removed seat ends at the next renewal. A seat is a teammate you add to the workspace or its projects; AI agents don’t need a seat. Growth adds changelogs and every Kai agent: Kai Support’s investigations, Kai Code and custom agents, next to Kai Copilot, which is on every plan. It also adds seven support channels (live chat, email, WhatsApp, Instagram, Messenger, Slack and Telegram), tools for Kai Support (your APIs, MCP servers and apps connected through Composio), Kai Voice, the knowledge base, the feature roadmap, a custom domain, session replay, outbound messaging, every native integration, the API, webhooks and no Gleap branding.
Pro is Growth with unlimited seats and more insight and control: LLM model choice for Kai Code, custom agents and AI workflow steps, advanced reports (team performance, support quality, SLA and AI agents), SLA policies on tickets, custom roles and permissions, the SOC 2 report, higher limits and priority support. AI prices are the same as on Growth.
Enterprise adds single sign-on, invoice billing, a dedicated customer success manager, a custom SLA and AI pricing by agreement. Bringing your own model can be agreed per contract.
Every plan includes Kai Support, and every account chooses EU or US hosting at signup. Gleap is SOC 2 Type II audited and GDPR compliant; the SOC 2 report is shared with Pro and Enterprise, and the Trust Center has the documents.
Kai Support: about $0.05 per conversation
Kai Support answers your customers around the clock from your help center, docs and connected sources, and brings a teammate in when needed. It answers every conversation and investigates the hard tickets on the boards you choose. It is paid from your AI balance: about $0.05 per conversation (estimate), against Intercom Fin’s $0.99 per resolution (how we estimate). The price depends on the model and how long the conversation is, and a conversation Kai answers is counted once, whether Kai resolves it or hands it to your team.
Answers, on every plan. Kai Support answers every new or reopened conversation from your knowledge, cites its sources, runs its skills and hands off to your team.
Investigations, on Growth and up. A conversation is handed over when the customer asks for an expert or a person, Kai can’t answer, it is a bug report, or a teammate or workflow moves it. The ticket then lands on a board. Where your team turned on Kai investigates here, Kai Support investigates with the screen recording, console and network logs, account data and read-only code access, then answers the customer or hands over with a diagnosis. A ticket Kai investigates costs more than one it answers. Kai stops at $1 each time it works on a ticket, and you can set a daily cap and a monthly budget. A confirmed bug becomes a coding task for Kai Code.
Gleap picks the model Kai Support runs on.
The agents that work for your team
Kai Code, Kai Copilot, custom agents and AI workflow steps work for your team rather than talking to customers. Kai Copilot works on every plan and costs about the same as Kai Support. The rest is paid from the same AI balance, and what a task costs depends on the model (the one Gleap picks, or the one you choose on Pro) and the amount of work.
| Agent | What it does | How it bills |
|---|---|---|
| Kai Code | Plans a change, writes and tests code and opens a pull request your team reviews | Cloud sessions are billed by usage; Bridge sessions that run on your own Claude Code, Codex or Cursor subscription are not billed by Gleap |
| Kai Copilot | Works beside your team on every page: proposes replies and sends them on your yes, drafts articles, explains reports, sets Gleap up (risky changes wait for your approval); from Growth, merges duplicate requests and drafts changelogs and release notes | Every plan, about $0.05 per conversation (estimate) |
| Custom agents and AI workflow steps | Agents with their own instructions, tools and triggers (Growth and up) | Paid from your AI balance, with a cost cap per run that you set |
A Kai Code Cloud session is billed by usage, so its cost follows the size of the change, the codebase and the number of turns. A run that fails to start is not charged.
Background AI features
Translations, summaries, tagging, assignment and help-center search run in the background. On the plans that have them, they are included before you pick a plan and billed by usage on paid plans. Crawling your website for the knowledge base is included in the plan, within its page limits. Ticket review is not billed.
How AI usage is paid
AI usage is paid from a prepaid balance in Billing on every plan. The AI balance is in your billing currency at face value: a top-up of €50 is €50 of balance. Auto-recharge is on by default for paid workspaces: when the balance drops below a threshold you set, Gleap tops it up by the amount you set. You can change both or turn auto-recharge off. When the balance runs out, AI work pauses until you top up. Every plan starts with a 7-day free trial, and no credit card is needed; after 7 days you pick a plan to continue.
Conversations 85%+solved by Kai 
Your team
Your team The usage breakdown in Billing shows this month’s usage of each agent in your billing currency.
Three example bills
Illustrative workspaces on yearly billing. The Kai Support lines use the estimate of about $0.05 per conversation; your own cost depends on the model and how long your conversations are.
A team of four on Growth. Kai Support answers 1,500 conversations a month on the first line; the team sends 3,000 emails.
| Line | Amount |
|---|---|
| Growth plan, yearly billing, 4 seats included | $99 |
| Kai Support, 1,500 conversations at about $0.05 (estimate) | about $75 |
| Emails, 3,000 with 1,000 included, 2,000 at $2 per 1,000 | $4 |
| Total | about $178 per month |
A team of six with investigations and Kai Code. Two more teammates join, Kai Support investigates 100 hard tickets, and Kai Code opens pull requests through the Kai Code Bridge on the team’s own coding subscription.
| Line | Amount |
|---|---|
| Growth plan, yearly billing, 4 seats included | $99 |
| Extra seats, 2 at $250 per year | about $42 |
| Kai Support, 1,500 conversations at about $0.05 (estimate) | about $75 |
| Kai Support, 100 investigations | more than an answer each; Kai stops at $1 each time it works on a ticket |
| Kai Code on the Bridge | not billed by Gleap |
| Emails, 3,000 with 1,000 included, 2,000 at $2 per 1,000 | $4 |
| Total | about $220 + investigations per month |
A product team on Pro. The same AI usage, with unlimited seats, plus advanced reports and two custom agents that triage incoming requests.
| Line | Amount |
|---|---|
| Pro plan, yearly billing | $299 |
| Kai Support, answers and investigations as above | about $75 + investigations |
| Custom agents, within their run caps | your cap |
| Emails, 3,000 with 1,000 included, 2,000 at $2 per 1,000 | $4 |
| Total | about $378 + investigations and custom agents per month |
Pro does not change the AI prices, and no plan includes AI. Choose it for unlimited seats, LLM model choice, the reports, custom roles and permissions, the SOC 2 report and priority support. For a firm number, run a representative set of your own tickets before you pick a plan and read the usage breakdown in Billing.
Emails
Growth and Pro include 1,000 emails to customers a month, including replies and campaigns. Above that, emails are billed $2 per 1,000, or €2 and £2 when you are billed in euros or pounds, charged monthly. Paid workspaces start with a sending limit of 20,000 emails per month, which Gleap can raise on request.
Cost per conversation versus price per outcome
Several support tools now charge for results. Intercom lists Fin AI Agent at $0.99 per outcome, counted when a customer confirms a resolution, stops asking for help after Fin responds, or when Fin completes a workflow, including a handoff, and charges at most once per conversation (Intercom pricing, checked September 26, 2026).
Gleap charges about $0.05 per conversation (estimate) for Kai Support, whether Kai resolves it or hands it to your team. At 1,000 resolved conversations a month, Fin costs $990 before the plan and seats. At Kai’s 85%, Kai Support answers about 1,176 conversations to resolve 1,000, which comes to about $59. The Intercom comparison lists current plan assumptions and sources.
Where to start
Every plan starts with a 7-day free trial, and no credit card is needed. After 7 days you pick a plan, and it is charged when you choose it. Hobby covers one seat with Kai Support and Kai Copilot; Growth covers every Kai agent, custom agents included, with 4 seats; Pro adds unlimited seats, LLM model choice, advanced reports, custom roles and permissions, the SOC 2 report, higher limits and priority support. Watch the usage breakdown in Billing for a few weeks before you decide. Approved early-stage startups on Growth or Pro get $1,200 in AI credits in their first year through the startup program. See current plans and prices.
Frequently asked questions
How much does Gleap cost?
Gleap has four plans. Hobby is $29 per month billed yearly ($348 a year), or $35 billed monthly, and includes Kai Support on the first line for one seat and one project.
Growth is $99 per month billed yearly ($1,188 a year), or $119 billed monthly, with 4 seats included, then $25 per extra seat per month, and every Kai agent: Kai Support with its investigations, Kai Copilot and Kai Code, plus custom agents. Pro is $299 per month billed yearly ($3,588 a year), or $359 billed monthly, and adds unlimited seats, LLM model choice, advanced reports, custom roles and permissions, the SOC 2 report, higher limits and priority support.
Enterprise starts at $999 per month billed yearly, or $1,199 billed monthly. AI is paid separately, from your AI balance.
Kai Support costs about $0.05 per conversation (estimate), against Intercom Fin's $0.99 per resolution. Kai Copilot costs about the same, and Kai Code and custom agents are paid from the same AI balance.
Growth and Pro include 1,000 emails a month, then $2 per 1,000. Every plan starts with a 7-day free trial, without a credit card; a plan is charged when you choose it.
Is AI included in the Gleap plan price?
No. AI is paid separately, from a prepaid AI balance.
From Growth, translations, summaries, tagging, assignment and help-center search are included before you pick a plan and billed by usage on paid plans; ticket review is not billed. Kai Support, the AI support agent, and Kai Copilot, the assistant for your team, are on every plan and cost about $0.05 per conversation (estimate).
Kai Support's investigations, Kai Code and custom agents are on Growth and up and are paid from the same balance. LLM model choice is on Pro and Enterprise.
How is Kai Support billed?
Kai Support is paid from your AI balance. We estimate about $0.05 per conversation, against Intercom Fin's $0.99 per resolution.
On Growth and up, Kai Support also investigates the hard tickets on the boards where your team turned on Kai investigates here; a ticket Kai investigates costs more than one it answers. Kai stops at $1 each time it works on a ticket, and you can set a daily cap and a monthly budget. See [how we estimate](/pricing#cost-per-conversation).
What does AI work cost in Gleap?
Kai Support costs about $0.05 per conversation (estimate), against Intercom Fin's $0.99 per resolution. When Kai Support reads your code, that part bills as Kai Code usage.
Kai Code Cloud sessions are billed by usage; Kai Code Bridge sessions that run the coding on your own Claude Code, Codex or Cursor subscription are not billed by Gleap. Kai Copilot works on every plan and costs about the same as Kai Support; custom agents and AI workflow steps are paid from the same AI balance. Each price is the same on every plan that has the agent.
How is Gleap's AI billing different from per-outcome pricing?
Intercom lists Fin AI Agent at $0.99 per outcome, counted when the customer confirms, stops asking for help or Fin completes a procedure, including a handoff. Gleap charges about $0.05 per conversation (estimate) for Kai Support, whether Kai resolves it or hands it to your team. Compare the total monthly cost for your own volume, including seats.
Compare plans and AI prices.
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