Start free trial

AI customer service for utilities.

Bills, outages and meter readings, answered.

Kai answers customers day and night in your portal, by email, on WhatsApp and on the phone, and hands the rest to your team.

Start free trial See it work

7 days free. No credit card needed.

Trusted by 4,500+ teams

  • Bills explained

    Why a bill is higher, from your billing system.

  • Outages answered

    Status and the expected time, while your lines are busy.

  • Meter readings

    How to send a reading, step by step.

  • Payment plans with an OK

    Instalments and credits wait for a teammate's OK.

Answers from your help center

Every customer answered.

Gleap is AI customer service for electricity, gas and water suppliers. Kai answers customers' questions on bills, outages, meter readings and moving from your billing system and your help center, and your team gets the requests that need a person. A conversation costs An estimate from 542 support conversations we replayed through Kai Support. It depends on the model and how long the conversation is. Not a guaranteed price. , an estimate.

Explore Kai Support

  • Bills

    Why this bill is higher than the last.

  • Outages

    What is known and when power is back.

  • Readings

    How to send a reading, with a photo.

  • Moving

    Moving in or out reaches your team with the details.

One Kai, every channel

From the bill to the meter.

  • Outages answered at once

    Kai tells every customer in the area what is known and when supply is back.

  • Every channel customers use

    Portal chat, email, WhatsApp and phone calls land in one inbox.

  • Better every week

    Kai learns from your team's answers. Review what it learned and undo a lesson when needed.

  • Your billing connected

    Kai reads bills and outage data through tools you connect to your billing system or your own API.

    See integrations

For every kind of supplier.

  • Electricity suppliers

    Bills, tariffs and outages answered.

  • Gas suppliers

    Readings, bills and moving answered.

  • Water utilities

    Bills and interruptions answered.

  • Municipal utilities

    One Kai for every service you supply.

Payment plans with an OK.

Kai asks first.

Kai shows its recommendation and the message it would send. A teammate says yes, and the customer hears back.

Outage day covered.

No busy lines.

A storm or an outage multiplies your volume within minutes. Kai answers every customer at once, for An estimate from 542 support conversations we replayed through Kai Support. It depends on the model and how long the conversation is. Not a guaranteed price. per conversation.

See pricing

Pricing

Plans from $29 a month.

Hobby

$29per month, billed yearly

For one person.

  • 1 seat, 1 project
  • Live chat and inbox
  • In-app bug reporting
  • Kai Support and Kai Copilot
Start free trial

Growth

$99per month, billed yearly

For a support team on every channel.

  • 4 seats included
  • Every channel and integration
  • Help center, roadmap and surveys
  • Investigations and Kai Code
Start free trial

Pro

$299per month, billed yearly

Everything in Growth, plus control.

  • Unlimited seats
  • Advanced reports
  • SLA policies and custom roles
  • LLM model choice
Start free trial

7-day free trial. No credit card needed.Compare all features

Questions

Gleap for utilities and energy

What is AI customer service for utilities?

AI customer service for utilities is an AI agent that answers customers' questions on bills, outages, meter readings and moving around the clock, and gives the rest to your team. In Gleap, Kai Support does this in your portal chat, by email, on WhatsApp and on the phone with Kai Voice, from your help center and the systems you connect.

How much does it cost?

Plans start at $29 a month billed yearly; Growth, with every channel and integration, is $99 a month billed yearly. We estimate about $0.05 per conversation Kai answers (how we estimate).

Every plan starts with a 7-day free trial, and no credit card is needed.

Does it connect to our billing system?

Kai reads bills and outage data through tools you connect: integrations, MCP servers or calls to your own API. Connecting tools needs Growth.

Who approves payment plans and credits?

Your team. For each action you decide whether Kai acts alone, asks first or never acts; payment plans and credits wait for a teammate's OK on one card, with Kai's recommendation.

What happens when Kai can't answer?

It hands the conversation to your team with a short brief: what the customer needs, what Kai already did and what comes next. You choose the topics that always go to a person, and a customer can ask for one at any time.

What happens during an outage?

Kai answers every customer at once with what is known, and a banner in your portal or on your website can tell the affected area. Your team keeps the conversations that need a person.

Is our data safe?

Gleap is SOC 2 Type II audited and GDPR compliant, and you choose EU or US hosting when you create the workspace. See the trust center.

Every bill and outage.

Answered from tonight.

Start free trial Book a demo

7 days free. No credit card needed. · 4.6/5 on G2

Pricing

Plans, seats and what AI costs, on one page.

See pricing

Customer stories

What teams measured after switching to Gleap.

Read the stories