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AI customer service for enterprise.

Most conversations solved. Every rule kept.

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Kai answers your customers on every channel and in 45+ languages, from your knowledge and your systems, and hands the hard cases to your team with the full context. Hosted in the EU or the US, SOC 2 Type II audited, with single sign-on and an OK for every action you choose.

★ 4.6/5 on G2 Trusted by 4,500+ teams, from banks to telecom operators Or try it yourself: 7 days free. Cancel anytime.

Banks, telecom operators and global brands run support on Gleap

Built for enterprise volume.

85%+

of conversations solved by Kai

545,000

conversations Kai handled in September

45+

languages Kai answers in every week

99.9%

uptime SLA on Enterprise

Built for your industry.

The questions your customers ask most, answered under your rules.
Lost cards, transfers and disputes, with the customer's identity checked.
Bills, roaming, outages and contract changes on every channel and on the phone.
Claim status, documents and policy changes, answered day and night.
Security and controlEvery channel at volumeAI under your rules

Security your reviewers ask for.

Single sign-on, custom roles and permissions, EU or US hosting and a SOC 2 Type II report under NDA. Passwords, card numbers and the fields you choose are masked in web reports before they leave the device.

Kai Support · Every channel

Every channel at volume.

Chat, email, WhatsApp, Instagram and phone calls with Kai Voice land in one inbox with SLA policies, teams and routing. Kai answers first, in the language your customer writes in.

Kai Support · Needs you

AI under your rules.

For each action you decide whether Kai acts alone, asks a teammate for an OK or never acts, with money limits. Kai shows its recommendation and the message it would send before anything happens.

Your data stays in your region.

EU in Frankfurt, US in New York.
Pick the region when you create the workspace. Customer databases, backups and uploaded files stay there, with their own API and file hosts. The trust page lists every provider and where it processes data.
Data residency

Ready for regulated teams.

DORA, DPA and sub-processors.
Banks and insurers get the vendor information DORA asks for: Register of Information data, the Article 30 mapping and support for their due diligence. Our DORA addendum is already in use at a Nordic financial group, Gleap has a Legal Entity Identifier for your register, and the DPA covers sub-processors, breach notification, audits and data return.
DORA information

Access the way IT wants it.

Single sign-on, roles and retention.
Your team signs in through your identity provider, and accounts are created for your email domain. Custom roles decide who sees and changes what. Tickets are deleted after the retention you set, and any contact can be deleted with its conversations.
Security practices

Connects to your systems.

CRM, ticketing, chat and your APIs.
Salesforce, HubSpot, Jira and Slack connect in a few clicks, and the REST API, webhooks and the MCP server reach everything else. Importers bring your history over from Zendesk, Intercom and Help Scout.
See integrations

Bring your own model.

On Enterprise, by agreement.
Pick the model for Kai Code, custom agents and workflow steps on Pro. On Enterprise, connect your own model under your agreement, and every answer Kai gives still lists its sources.
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Contracts the way you buy.

Invoice billing and a custom SLA.
Enterprise adds invoice billing, a 99.9% uptime SLA, a dedicated customer success manager and AI pricing by agreement, from $999 a month. Seats and projects are unlimited.
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“Everything is in the same place.”
Elif Kavas, Digital Customer Experience Platforms Specialist, Tridonic
1
platform for tickets, AI chat and surveys at Tridonic
Read the story
Gleap for enterprise
What is enterprise customer service software?
It lets a large support organization answer customers on every channel with the security, controls and contracts a big company needs. Gleap puts the help desk, AI agents and reports in one system: Kai Support answers first, your teams take the hard cases with the full context, and admins control access, data and what the AI may do.
Can we review your SOC 2 report?
Yes. Gleap is SOC 2 Type II audited for the Security trust services category, and Pro and Enterprise customers get the report under NDA. Email privacy@gleap.ai, or ask during your demo.
Where is our data stored?
In the EU (Frankfurt, Germany) or in the US (New York): you choose the region when you create the workspace. Customer databases, their backups and uploaded files stay in that region. AI, email and phone providers are listed with their locations on the trust page.
We are a bank or an insurer. Do you support DORA?
Yes. DORA regulates financial entities, so no vendor can be DORA certified, but we give you what your register and due diligence need: Register of Information data, our Legal Entity Identifier, the Article 30 mapping and DPA terms on sub-processors, breach notification, audits and data return. Our DORA addendum is already in use at a Nordic financial group.
Is Gleap ready for the EU AI Act?
Yes. Turn on Enforce EU AI Act in your organization's privacy settings, and Kai says it is an AI on every channel and at the start of every call, never claims to be a person, marks what it writes in machine-readable form and tells customers when a person takes over. Your team decides what Kai may do. The details are on the trust page.
Do you train AI on our conversations?
No. Your customers' conversations are never used to train AI models. Our terms and DPA say so, and admins can turn off individual AI features.
Do you support single sign-on?
Yes. Single sign-on through your identity provider is part of Enterprise, and accounts are created for your email domain. Custom roles and permissions come with Pro and Enterprise, so each team sees and changes only what it should.
Can Kai act without an approval?
Only where you allow it. For each action you choose whether Kai acts alone, asks a teammate for an OK or never acts, and you set money limits. Kai stops at $1 each time it works on a ticket, and you set a daily cap and a monthly budget.
Can Kai handle our volume?
Yes. Telecom operators run more than 100,000 conversations a month each through Kai on Gleap, and in September Kai handled 545,000 conversations across all customers, in 45+ languages.
Can we use our own AI model?
On Enterprise, yes, by agreement. On Pro you choose the model for Kai Code, custom agents and workflow steps. Gleap picks the model for Kai Support.
How is Enterprise billed?
Enterprise starts at $999 a month, with invoice billing, a 99.9% uptime SLA and a dedicated customer success manager. AI usage is priced by agreement. Seats and projects are unlimited.
Can we move from Zendesk or Intercom?
Yes. Native importers bring over companies, contacts and tickets from Zendesk, conversations from Intercom and Help Scout, so your history comes with you.
How fast can we go live?
Kai can answer in minutes: connect a channel and your help center, and Kai answers from them. Larger rollouts with single sign-on, roles, your data region and integrations are planned with your success manager.

Talk to our enterprise team.

60 minutes on your channels, systems and rules.

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Enterprise support that runs itself.
Under your rules.

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4.6/5
on G2