AI customer service
AI-native customer support, feedback and coding in one workspace. Answer questions, investigate bugs and turn approved work into pull requests. Customer context stays attached while your team reviews and ships.
7 days free. Cancel anytime.
Widget chat, email, WhatsApp, Instagram, Facebook Messenger, Slack and Telegram land as tickets with the customer's history. Kai Support answers from your knowledge and brings the team in when needed.
Florian Steiner
Tobias Keller
Mara LindqvistSDK reports can include session replay, console and network logs, device data and events, depending on your setup. On Team and up, Kai Resolve reads the logs, events and code before anyone asks the customer a question.
The investigation, the coding session and the pull request live in the ticket next to the conversation. Your engineers review and merge; the customer hears back after the release.
Kai Support answers on every plan. Kai Resolve, Kai Code and Kai PM come with Team.
Answers customers
Replies from your website, docs and snippets, and from Team your help center. Escalates to a teammate or Kai Resolve when a question needs more.
Investigates hard tickets
Reads the logs, the click trail and code read-only, explains what it found and prepares coding tasks for confirmed bugs.
Builds the fix
Plans the change, edits the code, runs the tests and opens a pull request linked to the ticket. Engineers review and merge.
Recommends priorities
Sorts and scores feature requests against your goals and recommends what to build next. Your team decides.
@@ -42,7 +42,15 @@ NotificationsDrawer const { items } = useNotifications();− useEffect(() => { if (open) refetch(); });+ const socket = useNotificationSocket();+ useEffect(() => {+ if (!open) return;+ return socket.on('notification:new',+ (n) => setItems((p) => [n, ...p]));+ }, [open, socket]); return <Drawer open={open}>
@@ -8,6 +8,18 @@ useNotificationSocket const socket = useSocket();+ const on = useCallback((evt, fn) => {+ socket.on(evt, fn);+ return () => socket.off(evt, fn);+ }, [socket]);− return socket;+ return { on };
@@ -0,0 +1,4 @@+ it('appends a pushed notification',+ async () => {+ render(<NotificationsDrawer open />);+ socket.emit('notification:new', n);+ expect(await findByText(n.title))+ .toBeVisible();
