Kai Copilot merges duplicate requests, links each to the customers who asked and their revenue, and drafts the changelog when a fix ships. Your team decides what to build.
Kai Copilot finds requests that describe the same need and merges them, so the votes stay together on one request.
Find duplicates
2 likely duplicatesMerge
31
Dark mode
Planned
4
Dark theme
Ideas
Merge keeps the votes together
Kai Copilot · Customers and revenue
Every request linked to its customers.
Each request shows the customers who asked, the support conversations behind it and their revenue. Ask “What should we build next?” with ⌘J on the roadmap and get the evidence with the answer.
Same need· 3 requests
23
Working hours per teammate
Tobias · 4 comments
Ideas
12
Set support hours for each agent
Nina · 1 comment
Ideas
6
Out-of-office schedule per person
Jonas · 1 comment
Ideas
Across 6 support conversations41 votes
Kai Copilot · Routine
A Monday roadmap routine.
Ask Kai Copilot for a weekly summary and it runs on schedule: new requests, merged duplicates and what moved. Each run reports back in your Kai thread.
Triggers
When should this agent run?
Weekly refund check · Mo 9:00On a schedule
Enabled
Checkout completedWhen something happens
Enabled
New Stripe disputeTool event
Enabled
Run from CIAPI call
Disabled
Add trigger
Suggest changelogsScanning
lumenhq/app3 merged pull requests
Released requests2 since the last changelog
Working hours per teammate
Agents set weekly availability; routing skips teammates outside their hours.
ShorterDetailPlayful
DismissCreate draft
Changelog drafted when it ships.
Customers who asked hear back.
When a fix or a feature ships, Kai Copilot drafts the changelog and release notes from merged pull requests and released requests, and the customers who asked are told. This needs Team.
When your team decides to build a request, hand it to Kai Code. It works from the request details and opens a pull request your team reviews and merges.
Publish the changelog, email subscribers and show it in your app.
“One place for feedback, support, knowledge base, and roadmap work.”
“This is an exceptionally good tool.”
Benjy Meyer
Chief Product & Technology Officer, Commonplace
About the AI product manager
What is an AI product manager?
The term has two meanings. Most often it is a role: a product manager who builds AI products. It also describes AI software that takes on part of a product manager's work, such as sorting customer feedback, merging duplicates and drafting release notes. In Gleap that work is built into Kai Copilot, your team's assistant on every page. Your team decides what to build.
Is the AI product manager a separate agent?
No. It is Kai Copilot on your roadmap and feedback portal. Gleap has three Kais: Kai Support for your customers, Kai Copilot for your team and Kai Code for your code.
What is AI customer feedback analysis?
AI customer feedback analysis uses language models to group and deduplicate what customers ask for, so a team sees demand without reading every ticket. In Gleap, Kai Copilot merges duplicate feature requests, links each to the customers who asked and their revenue, and answers questions about the backlog. For support conversations, the Topic explorer in Reports groups tickets and conversations into topics.
What can I ask Kai Copilot about our roadmap?
Open the roadmap, press ⌘J and ask: what to build next, which customers asked for a request, which requests are duplicates, or what changed this week. Kai Copilot answers with the requests, customers and conversations behind them.
Does it use feedback from support conversations?
Yes, through the feature requests they are linked to. Kai Support shows customers the matching request or suggests a new one, and the customer's vote and conversation stay attached to the work. See customer feedback software.
Who tells customers when a request ships?
When a fix or feature ships, Kai Copilot drafts the changelog and release notes, and the customers who asked are told. Publishing the changelog needs Team.
Which plan includes it?
Kai Copilot is on every plan and billed by the AI it uses. Kai Copilot is on every plan; its roadmap and changelog work, the public roadmap and the feedback portal need Team. Kai Code, which builds approved requests, comes with Team. See pricing.
