The Canny alternative.

Gleap fits software teams that want customer support and product feedback in one platform, with a path into technical investigation and reviewed code changes. Canny fits teams that want a dedicated feedback and prioritization tool connected to their existing stack. Compare where your team needs to collaborate, not just whether both products have a voting board.

Yes. Canny currently offers a free plan for 25 tracked users, including automatic feedback discovery. Pro starts at 100 tracked users at $79 per month billed annually, or $99 on monthly billing. These USD list prices were checked September 25, 2026. See Canny’s current billing plans for allowances and scaling.

Yes. Canny Autopilot can discover feedback from connected sources and handle duplicates. It is not limited to people visiting a board. For Gleap, product feedback sits alongside support conversations, surveys, and reports; Kai PM helps triage and prioritize the requests.

Yes. Canny supports custom prioritization factors, weights, and impact/cost calculations. Its prioritization documentation explains the model. In either product, a score should inform your decision rather than commit your team to building a request.

That depends on the workflow and scale. Canny bills primarily by tracked users and offers a free entry point. Gleap combines a platform subscription with prepaid AI usage and starts with Starter at $29/month billed annually for one seat; Team and above include unlimited seats, Kai Resolve and Kai Code. Compare Gleap plans and prepaid AI usage with the Canny tier that covers your tracked users and required features.

No. Gleap’s request portal and roadmap are established platform features. Kai PM helps triage and prioritize feature requests. Your team still decides the roadmap, approves implementation, and controls release communication.

Bring a real feature request, its customer conversation, and a recent release. Check how you would preserve request history, votes, subscribers, links, and integration ownership. Confirm historical-data import requirements with the team before replacing your portal; migration scope and timing depend on your setup.

Prices rechecked on 25 September 2026 and features reviewed on 15 September 2026 using Canny’s pricing and feature matrix, billing documentation, and prioritization guide. Gleap’s feedback tools, Kai Resolve, Kai Code, and current plans provide the other side. The Commonplace story demonstrates Gleap use, not a migration from Canny.

A tracked user is associated with feedback through a post, vote or comment, including actions taken on their behalf or found by Autopilot. It is not the same as an internal teammate seat. Compare those units separately when estimating cost.

Yes. Canny connects feedback sources and delivery tools without requiring you to replace your help desk. Gleap makes sense when bringing support, technical reports and product feedback together improves how your team works.

No. Kai PM assists with feedback triage and priority decisions. Your team defines goals, weighs tradeoffs and controls roadmap commitments. Explore Kai PM.

Customer feedback supplies the need behind product work. Gleap links that need to planning, reviewed implementation and customer follow-up, while builders decide what to ship. Read about self-driving development.