The AI help desk for software teams.

AI help desk software is a ticketing system where an AI agent answers customer questions and helps the support team with the rest, for example by routing tickets, drafting replies and summarizing customers. Gleap is an AI help desk for software companies: Kai Support answers in chat, email and messaging, your team works one shared inbox with workflows and SLA policies on Pro, and from Team, Kai Support investigates technical tickets with your logs and code.

Yes. Every chat, email, message and bug report becomes a ticket with an assignee, a team, a status, a priority and tags, next to the customer's history, and on Pro, reply-time SLA policies flag tickets that wait too long. Teammates claim, assign and snooze tickets in one shared inbox, and reports track response times, with SLA compliance in the advanced reports on Pro.

When Kai Support cannot answer from your knowledge or the customer asks for a person, Kai Support tells the customer that a teammate will follow up and hands the ticket to your team with a summary. Your assignment rules then decide who gets it. You set Kai Support's sources, tone, reply length and language in its settings.

Live chat in your website and apps on every plan. Email, WhatsApp, Instagram, Facebook Messenger, Slack and Telegram from Team. Every channel creates tickets in the same inbox, and Kai Support can answer on each of them. See multichannel support and live chat.

Kai Copilot works for your team inside the ticket. It finds similar tickets, summarizes the customer, suggests help articles and writes replies it sends once a teammate says yes. It never messages a customer on its own. Kai Copilot works on every plan, billed by usage.

On Team and up, Kai Support is also your AI agent for tier 2 support. A conversation is handed over when the customer asks for an expert or a person, Kai Support cannot answer, it is a bug report, or a teammate or workflow moves the ticket. On the boards where your team turned on Kai investigates here, Kai Support works from the conversation, the logs, the click trail and read-only access to your code. It answers when the evidence settles the question and prepares a coding task for a confirmed bug, which Kai Code starts on its own when you allow it, or a teammate starts.

Yes. The data import brings over contacts and tickets with their messages from Intercom, HubSpot, Zendesk and Freshdesk, plus companies from Zendesk. Tickets can also come from a CSV file. Attachments come over from Intercom, Zendesk and Freshdesk, not from HubSpot, and help center articles have their own importer. Compare Gleap vs Zendesk, Gleap vs Intercom and Gleap vs Freshdesk.

Yes. SLA policies are included from Pro: a reply-time SLA can come from the project, a team, a company or a single contact; breached tickets are flagged in the inbox, the assignee is notified and a webhook can alert another system. Workflows greet customers, collect details, let Kai Support answer, and assign or tag tickets, including by rules you write in plain language. Reports cover response times, conversation ratings and how many questions Kai Support answered, advanced reports on team performance, support quality, SLA and AI agents are included from Pro, and AI ticket reviews feed a Quality report.

Ticket reviews run a day after a ticket closes: an AI reviewer scores the conversation, rates Kai Support and flags mistakes such as a wrong answer or a missed escalation. Scores for teammates' replies are optional and visible to admins only. Results feed the Quality report, and the Kai Support report shows questions asked, answer rate and handovers to your team. Reviews are included at no charge.

With content suggestions on, Kai Support checks each solved ticket and proposes a new snippet or an update to an outdated snippet or help article. In review mode a teammate approves each change. See the knowledge base for the sources Kai Support answers from.

No. Every plan starts with a 7-day free trial, and Starter is $29 per month billed annually ($35 monthly): one seat and one project with live chat, the inbox, in-app bug reporting, Kai Support and Kai Copilot, with no ticket limit and the full ticket history. Both are billed by the AI they use. Email, WhatsApp and the other messaging channels, the help center, integrations and Kai Support's investigations come with Team.

Starter is $29 per month billed annually ($35 monthly) for one seat with live chat and Kai Support. Team is $149 per month billed annually ($179 monthly) and adds unlimited seats and projects, email and the messaging channels, the knowledge base and every Kai agent; Pro at $299 per month billed annually adds advanced reports, LLM model choice, the SOC 2 report and priority support. Kai Support is billed by the AI it uses: an estimated under $0.05 per resolution, or about $0.35 with deep code investigations, against Intercom Fin's $0.99. Kai Code and Kai Copilot bill for the work they do. See pricing.

Yes. Gleap is built for software companies that support business customers. Contacts belong to companies, a reply-time SLA can be set per company on Pro, contact and company pages can show an AI summary of the customer's history, and CRM pipelines (Beta) track onboarding and renewals next to the tickets. Technical tickets can carry logs from your product, and from Team, Kai Support investigates them with your code. More on AI customer support for SaaS.

No. Gleap is a help desk for customer support at software companies, where customers reach you in your product, by email or in messaging apps. It is not an internal IT service desk for employee requests.

Gleap is SOC 2 Type II audited and GDPR compliant. You choose EU or US hosting when you sign up; see the residency guide. Security documentation, the DPA and sub-processors are in the trust center.

Gleap connects the help desk to the product. Tickets from the SDK carry console logs on every plan. From Team, they can also carry session replay in beta, Kai Support investigates with your code and Kai Code opens pull requests for confirmed bugs, which your engineers review and merge. Seats are unlimited from Team, and Kai Support is billed by the AI it uses: a resolution costs an estimated under $0.05. Compare Gleap vs Zendesk and Gleap vs Intercom.