The AI help desk for software teams.

AI help desk software is a ticketing system where an AI agent answers customer questions and helps the support team with the rest, for example by routing tickets, drafting replies and summarizing customers. Gleap is an AI help desk for software companies: Kai answers in chat, email and messaging, your team works one shared inbox with SLAs and workflows, and on Pro, Kai Resolve investigates technical tickets with your logs and code.

Yes. Every chat, email, message and bug report becomes a ticket with an assignee, a team, a status, a priority and tags, next to the customer's history, and reply-time SLAs flag tickets that wait too long. Teammates claim, assign and snooze tickets in one shared inbox, and reports track response times and SLA compliance.

When Kai cannot answer from your knowledge or the customer asks for a person, Kai tells the customer that a teammate will follow up and hands the ticket to your team with a summary. Your assignment rules then decide who gets it. You set Kai's sources, tone, reply length and language in its settings.

Live chat in your website and apps, and email, on every plan. WhatsApp, Instagram, Facebook Messenger, Slack and Telegram from Team. Every channel creates tickets in the same inbox, and Kai can answer on each of them. See multichannel support and live chat.

Kai Copilot works for your team inside the ticket. It finds similar tickets, summarizes the customer, suggests help articles and drafts replies into the composer. It does not message the customer: a teammate reviews, edits and sends. Kai Copilot is included from Team.

Kai Resolve, the AI agent for tier 2 support, takes the tickets Kai cannot answer, and new bug reports if you let it analyze them first. In the widget, Kai can pass a question to Kai Resolve directly; on other channels a workflow step hands the ticket over. Kai Resolve works from the conversation, the logs, the click trail and read-only access to your code. It answers when the evidence settles the question and prepares a coding task for a confirmed bug, which a teammate can start with Kai Code.

Yes. The data import brings over contacts and tickets with their messages from Intercom, HubSpot, Zendesk and Freshdesk, plus companies from Zendesk. Tickets can also come from a CSV file. Attachments come over from Intercom, Zendesk and Freshdesk, not from HubSpot, and help center articles have their own importer. Compare Gleap vs Zendesk, Gleap vs Intercom and Gleap vs Freshdesk.

Yes. A reply-time SLA can come from the project, a team, a company or a single contact; breached tickets are flagged in the inbox, the assignee is notified and a webhook can alert another system. Workflows greet customers, collect details, let Kai answer, and assign or tag tickets, including by rules you write in plain language. Reports cover response times, SLA compliance, conversation ratings, team performance and how many questions Kai answered, and AI ticket reviews feed a Quality report.

Ticket reviews run a day after a ticket closes: an AI reviewer scores the conversation, rates Kai and Kai Resolve and flags mistakes such as a wrong answer or a missed escalation. Scores for teammates' replies are optional and visible to admins only. Results feed the Quality report, and the Kai report shows questions asked, answer rate and handovers to your team. Reviews use AI credits.

With content suggestions on, Kai checks each solved ticket and proposes a new snippet or an update to an outdated snippet or help article. In review mode a teammate approves each change. See the knowledge base for the sources Kai answers from.

Starter is $49 per month billed annually ($59 monthly) and includes Kai, live chat and email for one seat. Team is $149 per month billed annually ($179 monthly) and adds unlimited seats, the messaging channels, the knowledge base and Kai Copilot. Pro is $299 per month billed annually ($359 monthly) and adds Kai Resolve, Kai PM, Kai Code and custom agents. AI usage is billed separately through prepaid credits. See pricing.

Yes. Gleap is built for software companies that support business customers. Contacts belong to companies, a reply-time SLA can be set per company, contact and company pages can show an AI summary of the customer's history, and CRM pipelines (Beta) track onboarding and renewals next to the tickets. Technical tickets can carry logs from your product, and on Pro, Kai Resolve investigates them with your code.

No. Gleap is a help desk for customer support at software companies, where customers reach you in your product, by email or in messaging apps. It is not an internal IT service desk for employee requests.

Gleap is SOC 2 Type II audited and GDPR compliant. You choose EU or US hosting when you sign up; see the residency guide. Security documentation, the DPA and sub-processors are in the trust center.

Gleap connects the help desk to the product. From Team, tickets from the SDK can carry console logs and, in beta, session replay. On Pro, Kai Resolve investigates with your code and Kai Code opens pull requests for confirmed bugs, which your engineers review and merge. Seats are unlimited from Team, and AI usage is billed by tokens and model. Compare Gleap vs Zendesk and Gleap vs Intercom.