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Website chat widget

Live chat for websites and apps.

Answered inside your product. The Gleap widget puts a conversation next to the screen your customer is on. Kai Support answers from your website, docs and snippets, your team takes over in the inbox with the context attached.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
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Install the widget on your site or app in one afternoon.
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Trusted by 4,500+ teams
Help where the question happens. The widget lives inside your web and mobile apps. Every conversation lands in the Gleap inbox with the customer, the page and the session attached.
Chat message
Kai Support answers
Investigate
Fix with Kai Code
Gleap team memberGleap team memberGleap team memberReview & ship
Customer follow-up
One widget, every platformYour team takes overSet reply times

One widget, every platform.

JavaScript SDK for websites and web apps. Native SDKs for iOS, Android, React Native and Flutter. One conversation history per customer, across devices.

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Kai Support · Answer and hand off

Your team takes over in the inbox.

Kai Support answers first. When a customer asks for a person, the chat goes to your team with a summary, or, on Team and up, to Kai Resolve first. One click claims it, the thread stays.

Reply times customers can see.

Show customers when your team will reply. Outside office hours, display when you will be back. Kai Support keeps answering around the clock.

More than a chat window.

What the widget carries.
13:24:30 Feedback received
13:24:03 cart.items undefined
13:24:02 500 POST /api/orders
13:23:54 pageView
13:23:50 Retrying (2/3)
13:23:43 sessionStarted
13:23:39 User logged in.
A chat can become a bug report with screenshot, session replay, console and network logs.
Customers search your articles before they ask. Kai Support answers from the same content.
A teammate, or Kai Resolve on Team and up, links the chat to the existing request and adds the customer's vote.

Kai Resolve investigates hard questions.

From Team, escalation to Kai Resolve.
When Kai Support cannot answer in the chat, Kai Resolve investigates with the logs, the click trail and your code and answers with evidence. What it cannot settle reaches your team with its finding.
Meet Kai Resolve

Every other channel, same inbox.

Email, WhatsApp, Slack and social messaging.
Chat is one of seven channels. From Team, email, WhatsApp, Slack, Instagram, Messenger and Telegram land in the same inbox, with the same assignment rules and the same Kai Support.
See the support platform
“If they want AI chatbot functionality combined with a knowledge base and ticketing system, all integrated, then Gleap is for them.”
Peter Müller, System Engineer & Head of Support, Lywand. Results reflect Lywand's rollout of the widget on every page.
50%
Lywand's customer inquiries resolved by AI chat
Read Lywand's story
About live chat
What is live chat for websites and apps?
Live chat for websites and apps is a conversation widget inside your product where customers ask a question on the screen they are using and get an answer from an AI agent or a teammate. In Gleap the widget runs on websites through the JavaScript SDK and in iOS, Android, React Native and Flutter apps, and every chat lands in the inbox with the customer, the page and the session attached.
Is Gleap's live chat free?
No, but every plan starts with a 7-day free trial. Starter is $29 per month billed annually ($35 monthly): live chat on your website and in your apps for one seat and one project, in-app bug reporting with console logs, and Kai Support. Starter has no ticket limit, keeps the full ticket history, and the widget shows the Gleap branding. Team ($149 per month billed annually, $179 monthly) adds unlimited seats and projects, email and the WhatsApp, Slack, Instagram, Messenger and Telegram channels, the help center, session replay, integrations, tools for Kai Support, Kai Copilot, Kai Resolve, Kai Code and Kai PM. Kai Support costs $0.29 per resolution on every plan, and Kai Resolve, Kai Code and Kai PM bill for the work they do. See pricing.
Does Gleap live chat work in mobile apps?
Yes. Gleap provides SDKs for iOS, Android, React Native and Flutter next to the JavaScript SDK. The same widget, help center and bug reporting run in the app, and the customer's conversation history follows them across web and mobile.
Who answers the chat, Kai Support or my team?
Both. Kai Support answers first from your website, docs and snippets, labels its answers as AI and asks whether the answer helped. When a customer asks for a person or Kai Support cannot answer, the chat is handed to your team in the ticket with a summary, and a teammate replies from the inbox under their own name. From Team, the recommended Kai Resolve setup sends these chats to Kai Resolve first, and it brings your team in for what it cannot settle. For when a chatbot, live chat or both fit, see chatbot vs live chat.
What happens outside our office hours?
The widget shows your reply-time line during office hours and an out-of-office message outside them, both set per project or team. Kai Support keeps answering around the clock; questions that need a person wait in the inbox for the next teammate.
Can we open the chat from our own button?
Yes. The SDK can open the widget, start a conversation, open the conversation history or a specific conversation, and start a published workflow. Connect any of these to an existing help button or product action. To start the conversation yourself, send an in-app message from a teammate.
Does the chat know who the customer is?
Yes, when you identify the user through the SDK: the ticket shows their name, email, plan and any custom attributes you send. Session replay, console and network logs are captured for bug reports. The chat does not read your application database on its own.
Can a chat become a bug report or a feature request?
Yes. A chat can turn into a bug report with screenshot, replay and logs. A teammate, or Kai Resolve on Team and up, links a request in chat to the existing feature request and adds the customer's vote, which subscribes them to updates. The requests collect in your customer feedback software. From Team, confirmed bugs can go on to Kai Resolve and Kai Code.
How is Gleap live chat different from Intercom or Zendesk chat?
Intercom and Zendesk chat connect to their inbox; Gleap connects the chat to your product. Tickets carry session replay and logs, and on Team and up Kai Resolve can read your code to answer technical questions and confirmed bugs become pull requests. Seats are unlimited on Team and up. Compare Gleap vs Intercom and Gleap vs Zendesk.
Switching from Intercom, Zendesk or another live chat tool?
Gleap imports contacts and tickets with their conversations from Zendesk, Intercom, Freshdesk and HubSpot, and help center articles from Intercom, Help Scout, Freshdesk or a CSV file. Before you switch, compare Gleap vs Intercom, Gleap vs Zendesk, Gleap vs Freshdesk, Gleap vs Crisp, Gleap vs Tidio and Gleap vs tawk.to.
Can we reply in the customer's language or on a video call?
Yes. Kai Support answers in the customer's language, and teammates can translate an incoming message and use Send and translate to reply in the customer's language. From the ticket, a teammate can also start a video call with the customer.
Is the chat data secure?
Gleap is SOC 2 Type II audited and GDPR compliant, with EU or US hosting chosen at signup. What the widget captures (replay, logs, custom data) is configured per project and documented in the trust center.
Can we manage email and messaging channels alongside chat?
Yes. Chat is one of seven channels in Gleap's multichannel support platform. From Team, email, WhatsApp support, Slack, Instagram, Messenger and Telegram share the team inbox, the assignment rules and Kai Support.
How does a chat turn into a shipped fix?
From Team, a chat that reveals a bug becomes a ticket with evidence, Kai Resolve investigates it, Kai Code opens a pull request, your engineers merge, and once a teammate confirms the fix is live, the customer hears back in the chat. That loop is close the loop, Gleap's take on self-driving development.
Kai Support First level support Kai Resolve Second level support engineer
Live chat that answers.
Inside your product.
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4.6/5
on G2