AI customer service for insurance.

An AI agent that answers an insurer's policyholders around the clock: claim status, documents, coverage, payments and policy changes. In Gleap, Kai Support answers from your policy documents and systems and hands new claims and complaints to your team with the details already collected.

Yes. Connect your claims system as a tool, and Kai looks up the claim for the verified policyholder and answers with its status, what is missing and the expected payout date.

Kai collects the policy number, the date, the photos and what happened, then hands the claim to your claims team with a summary. Your team decides on every claim.

Yes. DORA regulates insurers, so no vendor can be DORA certified, but we give you what your register and due diligence need: Register of Information data, our Legal Entity Identifier, the Article 30 mapping and DPA terms on sub-processors, breach notification, audits and data return. Our DORA addendum is already in use at a Nordic financial group.

Our DPA allows health data only when it is expressly agreed in writing, and we do not publish a standard HIPAA Business Associate Agreement. Talk to us before you process health data.

In the EU (Frankfurt) or in the US (New York), chosen when you create the workspace. Gleap is SOC 2 Type II audited and GDPR compliant, and your conversations are never used to train AI models.

Enterprise starts at $999 a month with invoice billing, a 99.9% uptime SLA, a dedicated success manager and AI pricing by agreement. On the self-serve plans a resolution costs under $0.05 on average.