Kai Copilot works beside your team.

An AI copilot for support agents is an assistant that works for the teammate, not for the customer. Kai Copilot in Gleap works on every dashboard page: it drafts replies, finds similar past tickets, summarizes the customer, suggests the help center article to link and explains reports. The teammate reviews, edits and sends.

Press ⌘J on any page, or open the Kai Copilot pane in a ticket, and ask. Kai Copilot answers in its chat and stages any draft in the editor. Compose AI reply in the composer, or Shift+R, asks it for a reply draft in one step.

The page and ticket context that is already loaded, one to three similar resolved tickets it finds in your workspace, and the help center article that covers the topic. A reply draft is written in the customer's language and opens with their first name. Its answer names the ticket IDs and article it reused.

No. Staging a draft sends nothing to the customer. The draft lands in the editor, your teammate edits it and clicks Send. Kai Copilot never messages a customer, and risky changes to your workspace wait for your OK.

Yes. Ask for a workflow, a team rule, a board or a help center change. Plain settings changes apply at once; risky ones wait until you approve them.

Scheduled jobs Kai Copilot runs for your team, such as a Monday roadmap summary or a Friday look at overdue tickets. Ask for one in plain words, and each run reports back in your Kai thread.

When an answer is bigger than a chat message, Kai Copilot hands you an artifact: a report, a table or a page. Artifacts stay in one gallery, so your team can open them again.

Gleap has three Kais, named by who they work for. Kai Support talks to your customers: it answers every conversation and, from Team, investigates the hard tickets on the boards you choose. Kai Copilot works for your team on every page and never messages the customer. Kai Code turns confirmed bugs into pull requests your engineers review.

Yes. Kai Copilot summarizes the current issue, what the customer and your team have already tried, and what needs to happen next. A teammate can pick up the ticket without rereading every message.

Yes. Kai Copilot merges duplicate requests, links each to the customers who asked and their revenue, answers “What should we build next?” on the roadmap and drafts the changelog and release notes when a fix ships. This needs Team. Your team decides what gets built. See your AI product manager.

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Yes. Kai Copilot is built in, and you can edit its instructions and quick actions (starter prompts shown in its chat) under AI agents, and on Team and up its tools. From Team, custom agents add more internal agents, each picked in the ticket's Kai Copilot pane with its own quick actions.

The Gleap tools for reading tickets, contacts, conversations, help center articles and statistics, plus web search for third-party documentation. It never messages customers, and every change it proposes to your workspace waits for your approval. Internal data such as notes and customData may appear in its answers, because the chat is only visible to your team.

Every Gleap ticket has Kai Copilot, so it works on conversations from the widget, email, WhatsApp, Slack and other channels in the multichannel support platform. Send and translate covers the customer's language.

Yes. It searches your published knowledge base and uses the relevant content to draft an answer directly. Your team can check the cited source before sending. When the knowledge base does not cover the question, it says so.

Every plan, Starter included. Kai Copilot is billed by the AI it uses, from your AI balance. Its roadmap and changelog work needs Team. See pricing.

Both draft replies for agents from past conversations and help content. In Gleap, Kai Copilot is on every plan and billed by usage, works on every dashboard page rather than only in the inbox, and you can edit its instructions; seats are unlimited on Team and up. Switching from Intercom? Gleap vs Intercom compares the plans.

Kai Copilot is the team-facing part of Gleap's AI help desk: Kai Support answers first and, on Team and up, investigates the hard tickets, Kai Copilot helps the person who takes over, and confirmed bugs become coding tasks for Kai Code. The full loop is described on close the loop.