
AI-suggested changelogs
Start with a draft from your shipped work. Review, edit, and publish when you’re ready.
Updates connected to the work. Publish release notes, collect requests and run NPS surveys in the workspace where customers ask questions. Gleap keeps each update tied to the request, the conversation and the work behind it.
Stay up to date with the latest changes and enhancements.

Start with a draft from your shipped work. Review, edit, and publish when you’re ready.
Schedule replies and keep conversations moving.
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See what we’re working on and what’s coming next.
Also, other setting for integration would be nice: - set labels for tickets (like environment label) - set reporter, maybe we can identify the user and have it as reporter (this tool is used by internal employees) - define a description template for Jira ticket
Auto-detect host app dark/light mode for Gleap widget theme Customer asks if Gleap can detect whether the app (or widget host) is in dark mode or light mode and automatically switch the widget theme accordingly.
Add support for regional public holidays in operating hours settings Select Public Holiday for our Federal State. And create custom holiday for our company e.g. company party.
Set availability per agent and route conversations by working hours.
Export tickets and contacts in one go.
How can I insert a table in Gleap KB editor? I need to insert pricing...
Hello, it happens that customer tickets are being handled from our team.
Add the ability to support custom widget apps.
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Answer customers. Investigate issues. Build what comes next. Kai is available on every plan; Resolve, Code and PM are included in Pro and Enterprise. AI usage is billed separately.
Answers customers
Answers from your knowledge base and connected sources. Brings your team in when needed.
Investigates hard tickets
Reads session evidence, logs and code. Returns findings and creates coding tasks for confirmed bugs.
Builds the fix
Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.
Prioritizes requests
Triages feedback, finds duplicates and scores requests. You decide what belongs on the roadmap.
Check coding changes with collected evidence.