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AI-suggested changelogs

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Start with a draft from your shipped work. Review, edit, and publish when you’re ready.

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More control over your inbox

Schedule replies and keep conversations moving.

Planned 31

Richer Jira (and Linear) Sync: Link, Track, and Customize Issues from Gleap

Also, other setting for integration would be nice: - set labels for tickets (like environment label) - set reporter, maybe we can identify the user and have it as reporter (this tool is used by internal employees) - define a description template for Jira ticket

Auto-detect host app dark/light mode for Gleap widget theme

Auto-detect host app dark/light mode for Gleap widget theme Customer asks if Gleap can detect whether the app (or widget host) is in dark mode or light mode and automatically switch the widget theme accordingly.

Add support for regional public holidays in operating hours settings

Add support for regional public holidays in operating hours settings Select Public Holiday for our Federal State. And create custom holiday for our company e.g. company party.

In progress 2

Team working hours

Set availability per agent and route conversations by working hours.

Bulk CSV export

Export tickets and contacts in one go.

Released 43

Tables in Knowledge Base

How can I insert a table in Gleap KB editor? I need to insert pricing...

Send Later + Undo Send for Support Replies (with scheduling)

Hello, it happens that customer tickets are being handled from our team.

Gleap widget apps

Add the ability to support custom widget apps.

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From the request to the release note, with the conversation attached.
Compare plans
Beamer vs Gleap at a glance. Gleap puts release notes, feature requests, a roadmap and NPS surveys next to customer support, from $149/month billed annually with unlimited seats; Beamer is a changelog priced by monthly active users, from $49/month billed annually, with Feedback and NPS as $99/month add-ons (checked September 25, 2026).
Compared
Gleap
Beamer
Primary focus
Gleap Release notes connected to support Release notes, requests and surveys connected to support, bug reports and code work
Beamer Changelog and product communication Changelog and product communication, with Feedback and NPS as add-ons
Pricing unit
Gleap From $29/month Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Support's investigations and Kai Code; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026
Beamer Free for 1,000 users By monthly active users: Free for 1,000, then Starter $49, Pro $99 and Scale $249 per month billed annually. USD list prices, checked September 25, 2026
Feedback and NPS
Gleap From Team Requests, voting, public roadmap and NPS surveys from Team
Beamer Add-ons at $99 per month Feedback and NPS add-ons at $99 per month each
Push notifications
Gleap iOS and Android, from Team Push to iOS and Android apps through Firebase Cloud Messaging, from Team
Beamer Browser push Browser push to visitors who opt in
Choose where updates belong. Beamer is a focused changelog and product communication tool, with Feedback and NPS as add-ons and Userflow onboarding beside it. Keep Beamer when announcements are the whole job; choose Gleap when the same customers also need answers, bug reports and a roadmap.
Different units. Different scope.

USD list prices, monthly equivalent billed annually, checked September 25, 2026. AI usage, MAU bundles, add-ons and taxes excluded; features differ.

Gleap Team
$149 / month$149 / month$149 / month
Billed annually, or $179 month-to-month. Unlimited seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month.
Changelog, news and in-app banners
Requests, voting and public roadmap
Kai Support, shared inbox and help center
NPS and in-app surveys
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Connected workspace
Beamer Pro
$99 / month$99 / month$99 / month
10,000 monthly active users and unlimited teammates. $119 on monthly billing.
In-app and standalone changelog
Boosted announcements and inbox
Feedback add-on at $99 / month
NPS add-on at $99 / month
See comparison details
Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly); Team is $149/month billed annually with unlimited seats and projects and every Kai agent (Pro, at $299/month, adds advanced reports, LLM model choice, the SOC 2 report and priority support); AI usage is separate. Beamer prices its changelog by monthly active users, from a free plan to Scale at $249/month, with Feedback and NPS as $99/month add-ons and Userflow onboarding priced separately.

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support and Kai Copilot work on every plan; investigations and Kai Code come with Team. AI usage is billed separately on every plan.

Kai Support

Answers customers

Answers from your knowledge base and connected sources. From Team, it investigates hard tickets with logs, the click trail and your code.

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Kai Copilot

Works with your team

Press ⌘J on any page. It answers customers when you say yes, drafts articles, explains your numbers and, from Team, drafts the changelog when a fix ships. Your team sends what it drafts.

Meet Kai Copilot

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Answer beside the announcement.

Questions land in the conversation.
A release note raises a question, and Kai Support answers from your help center and connected sources. Your team joins when the answer needs a person.
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Keep the reason with the vote.

Requests carry the conversation.
Customers vote and describe the use case inside your product. Support links the conversation to the same request, so the roadmap decision has more than a count.
Explore product feedback

Build from the request.

A pull request to review.
From Team, ask Kai Copilot to start a coding session for a feature request. Approve the request and repositories, then review the pull request before merging and releasing.
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Draft the note from the work.

Publish once, reach each channel.
Changelog drafts start from merged pull requests and released requests. Publish once: subscribers get the email, users see the in-app pop-up, and the entry stays in the widget and on your portal.
Explore release notes

Tell the people who asked.

Subscribers hear when it ships.
Release the request with a message and everyone who voted or subscribed gets the update by email. Kai Copilot merges duplicate requests, links each to the customers who asked and drafts the changelog when it ships; your team decides what belongs on the roadmap.
Explore the public roadmap
How teams use Gleap
“Everything is in the same place.”
Tridonic brought customer conversations, ticket routing, surveys, and AI support into one Gleap workspace.
Elif Kavas
Digital Customer Experience Platforms Specialist, Tridonic
“An essential part of our development process.”
Gleap was implemented within minutes and helps MARK.ONE fix bugs quickly while building real customer relationships.
Mark Breuß
Founder, MARK.ONE
“This is an exceptionally good tool.”
Commonplace brought feedback, support, knowledge, and roadmap work into Gleap.
Benjy Meyer
Chief Product & Technology Officer, Commonplace
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