The LaunchNotes alternative.

Connect the release to the request. Gleap keeps feature requests, the roadmap, the changelog and the customer conversation in one workspace. Subscribers hear when their request ships, and your team decides what to announce.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
Trusted by 4,500+ teams, from startups to global businesses
Subscribe to updates
AI-suggested changelogs

AI-suggested changelogs

Start with a draft from your shipped work. Review, edit, and publish when you’re ready.

🔥   🎉   💯 Write a comment…

More control over your inbox

Schedule replies and keep conversations moving.

Planned 31

Richer Jira (and Linear) Sync: Link, Track, and Customize Issues from Gleap

Also, other setting for integration would be nice: - set labels for tickets (like environment label) - set reporter, maybe we can identify the user and have it as reporter (this tool is used by internal employees) - define a description template for Jira ticket

Auto-detect host app dark/light mode for Gleap widget theme

Auto-detect host app dark/light mode for Gleap widget theme Customer asks if Gleap can detect whether the app (or widget host) is in dark mode or light mode and automatically switch the widget theme accordingly.

Add support for regional public holidays in operating hours settings

Add support for regional public holidays in operating hours settings Select Public Holiday for our Federal State. And create custom holiday for our company e.g. company party.

In progress 2

Team working hours

Set availability per agent and route conversations by working hours.

Bulk CSV export

Export tickets and contacts in one go.

Released 43

Tables in Knowledge Base

How can I insert a table in Gleap KB editor? I need to insert pricing...

Send Later + Undo Send for Support Replies (with scheduling)

Hello, it happens that customer tickets are being handled from our team.

Gleap widget apps

Add the ability to support custom widget apps.

HiHow can we help you today?
Ask me anything…
Report an issueRequest a feature
Meet your new storefrontA fresh look for your next big idea.
›
Home Messages News Roadmap Help
From the request to the release note the customer reads.
Compare plans
LaunchNotes vs Gleap at a glance. Gleap connects the changelog and roadmap to feature requests, support conversations and engineering work, with unlimited seats from $149/month billed annually; LaunchNotes is a dedicated release communication platform, from $249/month billed annually on Growth with 2 users and 1 page (checked September 25, 2026).
Features
Gleap
LaunchNotes
Primary focus
Gleap
Changelog and roadmap connected to requests, support and engineering work
LaunchNotes
Release communication with Jira drafts, segmented announcements and private pages
Pricing unit
Gleap
Free plan; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026
LaunchNotes
Growth $249 per month billed annually with 2 users and 1 page; Premium quoted. USD list prices, checked September 25, 2026
Drafting
Gleap
Suggested entries from merged pull requests and released requests; your team edits and publishes
LaunchNotes
Smart Draft writes from Jira, Confluence, Loom or pasted text
Channels
Gleap
Email, in-app pop-ups, the widget’s News tab and mobile push, from Team
LaunchNotes
Email, Slack, Microsoft Teams, RSS and an in-app widget
Seats and access
Gleap
Unlimited seats and projects from Team; Free has 1 seat
LaunchNotes
2 users on Growth with SSO and JWT-gated pages; SAML on Premium
Choose where announcements belong. LaunchNotes is built for release communication: drafts from Jira, segmented announcements, private pages and internal change coordination. Keep it when announcements run as their own program; choose Gleap when each release should reach the customers who asked for it.
Different scope. Different entry price.
USD list prices, monthly equivalent billed annually, checked September 25, 2026. AI usage, add-ons and taxes excluded; features differ.
Gleap Team
$149 / month$149 / month$149 / month
Billed annually, or $179 month-to-month. Unlimited seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month.
Changelog, roadmap and feature requests
Customer support inbox and Kai Support
In-app news, pop-ups and bug reports
AI usage billed separately
Start free
Connected workspace
LaunchNotes Growth
$249 / month$249 / month$249 / month
2 users and 1 LaunchNotes page. Premium is custom priced.
Release notes, roadmap and feedback
Smart Draft AI and MCP server
SSO, JWT and 5,000 emails a month
Jira, Slack and Intercom integrations
See comparison details
Price the scope you need. Gleap has a Free plan; Team is $149/month billed annually or $179 month-to-month, with unlimited seats, projects and every Kai agent; Pro is $299/month ($359 monthly) and adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage is separate. LaunchNotes Growth is $249/month billed annually with two users and one page; Premium is quoted. Count the users and pages you need before comparing totals.

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support is on every plan, included on Free; Kai Resolve, Kai Code and Kai PM are on every paid plan. AI usage is billed separately on paid plans.

Kai Support

Answers customers

Answers from your knowledge base and connected sources. Brings your team in when needed.

Meet Kai Support

Kai Resolve

Investigates hard tickets

Reads logs, the click trail, screenshots and code. Returns findings and prepares coding tasks for confirmed bugs.

Meet Kai Resolve

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Kai PM

Prioritizes requests

Triages feedback, finds duplicates and scores requests. You decide what belongs on the roadmap.

Meet Kai PM

Announce inside the product.

Reach the customers a change affects.
Send a release update as an in-app message to the customers it affects, with audience rules you set. Replies arrive in the same inbox as their questions.
Explore in-app messaging

Show what you chose to build.

A roadmap that carries votes and use cases.
Requests move through Planned, In progress and Released on a board you can share publicly. Sort by votes or your priority score; your team decides what moves.
Explore the public roadmap

Draft release notes from shipped work.

Suggested from merged pull requests.
Suggest changelogs scans merged pull requests in connected repositories and released requests, then proposes entries in your style. Nothing is published until your team publishes it.
Explore release notes

Collect the request where it starts.

Votes from the widget, portal and inbox.
Customers suggest and upvote requests in the widget or on the portal, and support links a conversation to the matching request. On every paid plan, Kai PM finds duplicates and scores demand; you decide the roadmap.
Explore product feedback

Keep Jira in the loop.

Engineering stays in its own tool.
Send a customer ticket to Jira and keep the conversation in Gleap. Link the ticket to its feature request, so the subscribers hear when the work ships.
See how the loop closes
How teams use Gleap
“This is an exceptionally good tool.”
Commonplace brought feedback, support, knowledge, and roadmap work into Gleap.
Benjy Meyer
Chief Product & Technology Officer, Commonplace
Partfox integrated Gleap with custom data in 10 days.
Partfox runs live chat, AI support, bug reporting, feature requests, product tours, checklists and surveys in Gleap.
Maic Fankhauser
Product Manager, Partfox
“Everything is in the same place.”
Tridonic brought customer conversations, ticket routing, surveys, and AI support into one Gleap workspace.
Elif Kavas
Digital Customer Experience Platforms Specialist, Tridonic
Your switching questions, answered. Release communication, pricing, Jira and what a move involves.