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AI-suggested changelogs

AI-suggested changelogs

Start with a draft from your shipped work. Review, edit, and publish when you’re ready.

🔥   🎉   💯 Write a comment…

More control over your inbox

Schedule replies and keep conversations moving.

Requests stay linked to the customer conversation through to the release, and subscribers hear when their request ships. Gleap adds feature requests, the roadmap and the support inbox in the same workspace, with unlimited seats from Team.

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Release notes
Public roadmap
Subscriber updates
Customer conversation
Subscribe to updates
AI-suggested changelogs

AI-suggested changelogs

Start with a draft from your shipped work. Review, edit, and publish when you’re ready.

🔥   🎉   💯 Write a comment…

More control over your inbox

Schedule replies and keep conversations moving.

Planned 31

Richer Jira (and Linear) Sync: Link, Track, and Customize Issues from Gleap

Also, other setting for integration would be nice: - set labels for tickets (like environment label) - set reporter, maybe we can identify the user and have it as reporter (this tool is used by internal employees) - define a description template for Jira ticket

Auto-detect host app dark/light mode for Gleap widget theme

Auto-detect host app dark/light mode for Gleap widget theme Customer asks if Gleap can detect whether the app (or widget host) is in dark mode or light mode and automatically switch the widget theme accordingly.

Add support for regional public holidays in operating hours settings

Add support for regional public holidays in operating hours settings Select Public Holiday for our Federal State. And create custom holiday for our company e.g. company party.

In progress 2

Team working hours

Set availability per agent and route conversations by working hours.

Bulk CSV export

Export tickets and contacts in one go.

Released 43

Tables in Knowledge Base

How can I insert a table in Gleap KB editor? I need to insert pricing...

Send Later + Undo Send for Support Replies (with scheduling)

Hello, it happens that customer tickets are being handled from our team.

Gleap widget apps

Add the ability to support custom widget apps.

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From the request to the release note the customer reads.
Compare plans
LaunchNotes vs Gleap at a glance. Gleap connects the changelog and roadmap to feature requests, support conversations and engineering work, with unlimited seats from $149/month billed annually; LaunchNotes is a dedicated release communication platform, from $249/month billed annually on Growth with 2 users and 1 page (checked September 25, 2026).
Compared
Gleap
LaunchNotes
Primary focus
Gleap Changelog and roadmap Changelog and roadmap connected to requests, support and engineering work
LaunchNotes Release communication Release communication with Jira drafts, segmented announcements and private pages
Pricing unit
Gleap From $29/month Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Support’s investigations and Kai Code; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026
LaunchNotes From $249 per month Growth $249 per month billed annually with 2 users and 1 page; Premium quoted. USD list prices, checked September 25, 2026
Drafting
Gleap Suggested from merged pull requests Suggested entries from merged pull requests and released requests; your team edits and publishes
LaunchNotes Smart Draft writes from Jira Smart Draft writes from Jira, Confluence, Loom or pasted text
Channels
Gleap Email, pop-ups, push from Team Email, in-app pop-ups, the widget’s News tab and mobile push, from Team
LaunchNotes Email, Slack, Teams, RSS Email, Slack, Microsoft Teams, RSS and an in-app widget
Seats and access
Gleap Unlimited from Team Unlimited seats and projects from Team; Starter has 1 seat
LaunchNotes 2 users on Growth 2 users on Growth with SSO and JWT-gated pages; SAML on Premium
Choose where announcements belong. LaunchNotes is built for release communication: drafts from Jira, segmented announcements, private pages and internal change coordination. Keep it when announcements run as their own program; choose Gleap when each release should reach the customers who asked for it.
Different scope. Different entry price.

USD list prices, monthly equivalent billed annually, checked September 25, 2026. AI usage, add-ons and taxes excluded; features differ.

Gleap Team
$149 / month$149 / month$149 / month
Billed annually, or $179 month-to-month. Unlimited seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month.
Changelog, roadmap and feature requests
Customer support inbox and Kai Support
In-app news, pop-ups and bug reports
AI usage billed separately
Start free trial
Connected workspace
LaunchNotes Growth
$249 / month$249 / month$249 / month
2 users and 1 LaunchNotes page. Premium is custom priced.
Release notes, roadmap and feedback
Smart Draft AI and MCP server
SSO, JWT and 5,000 emails a month
Jira, Slack and Intercom integrations
See comparison details
Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly); Team is $149/month billed annually or $179 month-to-month, with unlimited seats, projects and every Kai agent; Pro is $299/month ($359 monthly) and adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage is separate. LaunchNotes Growth is $249/month billed annually with two users and one page; Premium is quoted. Count the users and pages you need before comparing totals.

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support and Kai Copilot work on every plan; investigations and Kai Code come with Team. AI usage is billed separately on every plan.

Kai Support

Answers customers

Answers from your knowledge base and connected sources. From Team, it investigates hard tickets with logs, the click trail and your code.

Meet Kai Support

Kai Copilot

Works with your team

Press ⌘J on any page. It answers customers when you say yes, drafts articles, explains your numbers and, from Team, drafts the changelog when a fix ships. Your team sends what it drafts.

Meet Kai Copilot

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Announce inside the product.

Reach the customers it affects.
Send a release update as an in-app message to the customers it affects, with audience rules you set. Replies arrive in the same inbox as their questions.
Explore in-app messaging

Show what you chose to build.

Roadmap with votes and use cases.
Requests move through Planned, In progress and Released on a board you can share publicly. Sort by votes or your priority score; your team decides what moves.
Explore the public roadmap

Release notes from shipped work.

From merged pull requests.
Suggest changelogs scans merged pull requests in connected repositories and released requests, then proposes entries in your style. Nothing is published until your team publishes it.
Explore release notes

Collect the request where it starts.

From the widget, portal and inbox.
Customers suggest and upvote requests in the widget or on the portal, and support links a conversation to the matching request. Kai Copilot merges duplicate requests, links each to the customers who asked and drafts the changelog when it ships; you decide the roadmap.
Explore product feedback

Keep Jira in the loop.

Engineering stays in its own tool.
Send a customer ticket to Jira and keep the conversation in Gleap. Link the ticket to its feature request, so the subscribers hear when the work ships.
See how the loop closes

Pilot one release end to end.

Keep the LaunchNotes flows you need.

Map the announcement workflow.

List drafting sources, review roles, audience segments, private pages and the channels each release reaches. Confirm which you need on day one and what the Gleap plan you choose covers.

Decide the Jira direction.

LaunchNotes drafts announcements and roadmap items from Jira tickets. Gleap sends customer tickets to Jira and links them to requests. Agree which system owns status and the customer update.

Plan the subscriber move.

No native LaunchNotes importer is assumed. Export announcements, subscribers, roadmap items and feedback, review a sample with us, and pilot one release before redirecting the public page.
How teams use Gleap
“This is an exceptionally good tool.”
Commonplace brought feedback, support, knowledge, and roadmap work into Gleap.
Benjy Meyer
Chief Product & Technology Officer, Commonplace
Partfox integrated Gleap with custom data in 10 days.
Partfox runs live chat, AI support, bug reporting, feature requests, product tours, checklists and surveys in Gleap.
Maic Fankhauser
Product Manager, Partfox
“Everything is in the same place.”
Tridonic brought customer conversations, ticket routing, surveys, and AI support into one Gleap workspace.
Elif Kavas
Digital Customer Experience Platforms Specialist, Tridonic
Your switching questions, answered. Release communication, pricing, Jira and what a move involves.
Moving from LaunchNotes
Why choose Gleap as a LaunchNotes alternative?
Every release reaches the customers who asked for it, because release notes and the roadmap connect to feature requests, support conversations and the engineering work behind each change. Team includes the changelog, roadmap, requests, shared inbox and Kai Support with unlimited seats, plus its investigations and Kai Code. Kai Copilot works on every plan. LaunchNotes fits teams that want a dedicated release communication platform with Jira-connected drafting and internal change coordination. See Gleap release notes.
What does LaunchNotes do well?
LaunchNotes specializes in release communication. Smart Draft writes announcements from Jira tickets, Confluence pages, Loom videos or a pasted PRD; roadmap items can be created from Jira issues; updates reach subscribers by email, Slack, Microsoft Teams, RSS and an in-app widget. It also gates pages with SSO or JWT, segments audiences, runs internal announcements with review roles and offers an MCP server. Keep it in the evaluation when those are your main requirements; see its release notes and roadmap pages.
Is Gleap cheaper than LaunchNotes?
On annual base subscriptions, Gleap Team is $1,200 a year less than LaunchNotes Growth: ($249 − $149) × 12. This compares platform subscriptions, not matching bundles. Growth includes two users, SSO and JWT; Gleap Team includes unlimited seats. AI usage, add-ons, taxes and Premium pricing are excluded. USD list prices, checked September 25, 2026; see LaunchNotes pricing and Gleap plans.
How is LaunchNotes priced today?
LaunchNotes Growth is $249 per month billed annually with two users, one LaunchNotes page, one custom domain and 5,000 emails a month. Premium is custom priced and adds multiple pages, advanced segmentation, SAML, white-labeling, audit logs and backlog migration. A 14-day trial follows a demo with its team. The Growth price and plan details were rechecked on September 26, 2026, on LaunchNotes pricing.
Which Gleap plan includes investigations and Kai Code?
Team, Pro and Enterprise include Kai Support’s investigations and Kai Code, plus the roadmap and requests, with unlimited seats and projects. Starter covers live chat and Kai Support for one seat. Team is $149/month billed annually or $179 month-to-month, and AI usage is billed separately. See Gleap pricing.
What does switching from LaunchNotes involve?
Plan an export, a sample review and a pilot; no native LaunchNotes importer is assumed. Export announcements, subscribers, roadmap items and feedback, rebuild the changelog and roadmap on your Gleap portal domain, connect the widget and email template, then publish one release to a sample of subscribers before redirecting the public page. Confirm SSO, private-page and segmentation requirements against the plan you choose, and review the Gleap Trust Center for security documentation.
How was this comparison checked?
Gleap publishes this comparison. LaunchNotes’ pricing page was rechecked on 25 September 2026; its release notes, roadmap, feedback, MCP and integrations pages were checked on 15 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience, not a controlled comparison with LaunchNotes.
Can Gleap notify customers when a request ships?
Yes. An update posted in a released feature request is emailed to everyone who voted, and a published changelog can email its subscribers. Request subscribers and changelog subscribers are separate audiences, so choose the update that fits the work you shipped. See the public roadmap.
Does Gleap draft release notes with AI?
Yes. Suggest changelogs scans merged pull requests in connected repositories and feature requests released since your last changelog, then proposes entries with sources and a confidence level. Your team edits the draft and publishes it; a merged pull request is a source for a draft, not a publish trigger. LaunchNotes Smart Draft writes from Jira, Confluence, Loom or pasted text. Compare the sources each tool drafts from and who reviews before publishing.
Does Gleap connect to Jira?
Yes. Gleap sends tickets to Jira and keeps the customer conversation attached, and tickets can be linked to feature requests. LaunchNotes drafts announcements and creates roadmap items from Jira tickets, which is a different direction. Decide which system owns work status and the customer update before you move.
Can we announce releases in mobile apps?
Yes. Gleap has web, iOS, Android, React Native and Flutter SDKs. A changelog or news item can appear as an in-app pop-up with audience and page rules, and the mobile SDKs can add a push notification. Verify the widget and pop-up behavior on each platform you ship.
How does a feature request become shipped work?
Release communication is the final step of closing the loop. A customer request becomes a priority decision, reviewed code and a shipped change, and the people who asked hear about it. Gleap connects those steps with your team deciding what ships. Explore self-driving development and how the loop closes.
Announce what customers asked for.
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Related comparisons

How Gleap compares with similar tools.

All comparisons
AnnounceKit Changelog, requests and roadmap sold per product and project. Beamer A changelog priced by MAU, with Feedback and NPS add-ons. FeedBear A feedback board, roadmap and changelog at flat prices. Featurebase A support and feedback suite priced per seat. Productboard Product management and roadmaps, priced per maker. UserVoice Enterprise feedback management priced by quote.