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The Productboard alternative.

Feedback that ends in shipped work, and the customers who asked told.

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Planned 31

Richer Jira (and Linear) Sync: Link, Track, and Customize Issues from Gleap

Also, other setting for integration would be nice: - set labels for tickets (like environment label) - set reporter, maybe we can identify the user and have it as reporter (this tool is used by internal employees) - define a description template for Jira ticket

Auto-detect host app dark/light mode for Gleap widget theme

Auto-detect host app dark/light mode for Gleap widget theme Customer asks if Gleap can detect whether the app (or widget host) is in dark mode or light mode and automatically switch the widget theme accordingly.

Add support for regional public holidays in operating hours settings

Add support for regional public holidays in operating hours settings Select Public Holiday for our Federal State. And create custom holiday for our company e.g. company party.

In progress 2

Team working hours

Set availability per agent and route conversations by working hours.

Bulk CSV export

Export tickets and contacts in one go.

Released 43

Tables in Knowledge Base

How can I insert a table in Gleap KB editor? I need to insert pricing...

Send Later + Undo Send for Support Replies (with scheduling)

Hello, it happens that customer tickets are being handled from our team.

Gleap widget apps

Add the ability to support custom widget apps.

Requests arrive from inside your product and your support conversations, Kai Copilot links each one to the customers who asked, and Kai Code turns approved ones into a pull request your engineers review. Gleap includes unlimited seats from Team instead of pricing per maker.

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Feature requests
Customer demand
Support inbox
Plan a feature
Most votesRecent+ Request a feature
All tags ⌄
Planned

Richer Jira (and Linear) Sync: Link, Track, and Customize Issues from Gleap

Also, other setting for integration would be nice: - set labels for tickets (like environment label) - set reporter, maybe we can identify the user and have it as reporter (this tool is used by internal employees) - define a description template for Jira ticket

Integration
Planned

Auto-detect host app dark/light mode for Gleap widget theme

Auto-detect host app dark/light mode for Gleap widget theme Customer asks if Gleap can detect whether the app (or widget host) is in dark mode or light mode and automatically switch the widget theme accordingly.

Planned

Add support for regional public holidays in operating hours settings

Add support for regional public holidays in operating hours settings Select Public Holiday for our Federal State. And create custom holiday for our company e.g. company party.

Planned

Custom Priority Types

Custom Priority Types Enable users to define and utilize custom priority types for tasks or items.

From a customer’s words to the release update.
Compare plans
Productboard vs Gleap at a glance. Gleap is a support and feedback platform where requests arrive with the customer conversation and, from Team, move into Kai Copilot and reviewed code, with unlimited seats from $149/month billed annually; Productboard is a product management system priced per maker, from $19 per maker per month billed annually (checked September 25, 2026).
Compared
Gleap
Productboard
Primary focus
Gleap Feedback connected to code work Feedback from your product and support inbox, connected to customer follow-up and code work
Productboard Product management system Product management system with feature hierarchies, prioritization frameworks and roadmap views
Pricing unit
Gleap From $29/month Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Support’s investigations and Kai Code; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026
Productboard From $19 per maker Per maker: Plus $19, Business $59 per month billed annually; 25 contributors in total below Enterprise. USD list prices, checked September 25, 2026
AI
Gleap Kai Copilot and Kai Code Kai Copilot merges duplicate requests, links each to the customers who asked and drafts the changelog when it ships; Kai Code opens a pull request for approved work
Productboard Spark on monthly credits Spark analyzes feedback, surfaces opportunities and drafts specs on monthly credits
Roadmaps
Gleap Public roadmap from Team Public roadmap and request portal with votes from Team, changelog included
Productboard Portfolio roadmaps Portfolio roadmaps, feature hierarchies and segment-based prioritization
Plan the portfolio, or close the loop. Productboard is a product management system: feature hierarchies, prioritization frameworks, roadmap views and Spark, its AI agent for insights and specs. Gleap starts where feedback is created, in your product and your support inbox, and connects each request to the customer follow-up and, from Team, to Kai Copilot's roadmap work and a reviewed code change. Keep Productboard for portfolio-level planning; choose Gleap when the loop from conversation to shipped change is the job.
Per maker, or unlimited seats.

USD list prices, monthly equivalent billed annually, checked September 25, 2026. AI usage, credits, add-ons and taxes excluded; features differ.

Gleap Team
$149 / month$149 / month$149 / month
Billed annually, or $179 month-to-month. Unlimited seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month.
Requests, voting and public roadmap
Support inbox, Kai Support and help center
Native bug reporting and surveys
Changelog and release updates
Start free trial
Connected workspace
Productboard Business
$59 / maker / month$59 / maker / month$59 / maker / month
Billed annually, or $75 monthly. Two makers minimum and 25 contributors in total. Plus is $19 per maker.
Feedback notes, insights and portals
Prioritization frameworks and roadmap views
Spark agent with 500 credits per maker
25+ integrations and specs to coding tools via MCP
See comparison details
Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly) for one seat with Kai Support. Team is $149/month billed annually or $179 month-to-month, with unlimited seats and projects and every Kai agent (Pro, at $299/month, adds advanced reports, LLM model choice, the SOC 2 report and priority support). AI usage is billed separately. Productboard bills per maker: Plus is $19 and Business $59 per maker per month billed annually, or $25 and $75 monthly, with a two-maker minimum on Business. Free, Plus and Business include 25 contributors in total; Enterprise starts at five makers with unlimited contributors on a custom quote. USD list prices, checked September 25, 2026.

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support and Kai Copilot work on every plan; investigations and Kai Code come with Team. AI usage is billed separately on every plan.

Kai Support

Answers customers

Answers from your knowledge base and connected sources. From Team, it investigates hard tickets with logs, the click trail and your code.

Meet Kai Support

Kai Copilot

Works with your team

Press ⌘J on any page. It answers customers when you say yes, drafts articles, explains your numbers and, from Team, drafts the changelog when a fix ships. Your team sends what it drafts.

Meet Kai Copilot

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Start from the conversation.

Requests in the customer’s words.
A customer asks for something in the widget or the inbox, and Kai Support links it to a feature request. The conversation stays attached, so the request carries who asked, what they were doing and why.
Explore product feedback

Group requests by customer need.

Kai Copilot finds the same need.
Kai Copilot merges duplicate requests, links each to the customers who asked and drafts the changelog when it ships. Your team reviews the evidence and decides what belongs on the roadmap.
Explore feedback prioritization

Score against your goals.

Your team decides.
Weigh demand, revenue, strategic fit and effort in a formula you set. You decide the order and which statuses stay public on the roadmap.
Explore the public roadmap

Approve a request, review the code.

Kai Code opens the pull request.
From Team, approve a request and its repositories and Kai Copilot starts a Kai Code session. Your team reviews the pull request before merging and releasing; some models also offer a plan step.
Explore Kai Code

Tell the people who asked.

Released, with voters updated.
Release the request with a message and everyone who voted or subscribed gets the update by email. Gleap can suggest the changelog entry from the merged pull request; your team decides what to publish.
Explore release updates

Plan the move from Productboard.

No native Productboard importer.

Decide what Productboard keeps.

List the feature hierarchies, prioritization frameworks, segments, roadmap views and portals your organization depends on. Portfolio-level planning can stay in Productboard while feedback and support run in Gleap.

Export what you still need.

Confirm what Productboard lets you export today, then agree with us on what a sample import of notes, features and portal subscribers covers. No native Productboard importer is assumed.

Pilot one request end to end.

Follow a request from the customer conversation through Kai Copilot's roadmap work, a reviewed pull request and the release update. Check who decides at each step and how customers hear back.
How teams use Gleap
“Everything is in the same place.”
Tridonic brought customer conversations, ticket routing, surveys, and AI support into one Gleap workspace.
Elif Kavas
Digital Customer Experience Platforms Specialist, Tridonic
“An essential part of our development process.”
Gleap was implemented within minutes and helps MARK.ONE fix bugs quickly while building real customer relationships.
Mark Breuß
Founder, MARK.ONE
“This is an exceptionally good tool.”
Commonplace brought feedback, support, knowledge, and roadmap work into Gleap.
Benjy Meyer
Chief Product & Technology Officer, Commonplace
Your switching questions, answered. Roadmapping, Spark, pricing, Kai Copilot and the move.
Moving from Productboard
Why choose Gleap as a Productboard alternative?
Feedback ends in shipped work: requests come from the product and the support conversation, flow through to a reviewed change, and the customers who asked hear back. Team includes the request portal, roadmap, changelog, support inbox and native bug reporting with unlimited seats, plus Kai Copilot and Kai Code. Productboard fits teams whose main job is portfolio-level roadmapping and prioritization frameworks.
What does Productboard do well?
Productboard is a product management system for centralizing feedback, prioritizing features against objectives and aligning stakeholders on roadmaps. Spark, its AI agent, analyzes feedback with citations, surfaces opportunities, drafts specs and release notes and works with 25+ integrations. Stay with Productboard if structured portfolio planning across many product teams is the core requirement. See productboard.com.
Does Productboard have AI?
Yes. Productboard Spark is included on every plan with a monthly credit allowance, from 50 shared credits on Free to 500 per maker on Business. It analyzes feedback, surfaces opportunities weekly, drafts specs with codebase analysis and can pull a spec into Claude Code, Codex or Cursor through MCP, which Productboard’s June 2026 announcement marked as beta. Kai Copilot merges duplicate requests, links each to the customers who asked and drafts the changelog when it ships. Your team approves the request and repositories before Kai Code starts. See the Spark page.
How is Productboard priced?
Productboard bills per maker. Plus is $19 per maker per month billed annually or $25 monthly; Business is $59 annually or $75 monthly with a two-maker minimum; Free covers one maker; Free, Plus and Business each include 25 contributors in total, not per maker; Enterprise starts at five makers with unlimited contributors on a custom quote. Extra AI credits cost $5 per 50 on monthly plans or $60 per 600 a year on annual plans (checked September 26, 2026). USD list prices, checked September 25, 2026 at Productboard pricing.
Is Gleap cheaper than Productboard?
It depends on how many makers you pay for. Productboard Business is $59 per maker per month billed annually, so two makers cost $118 a month and three cost $177; Gleap Team is $149 a month billed annually with unlimited seats, Kai Copilot and Kai Code, plus AI usage. The base subscriptions cross at three makers. Contributors are capped at 25 in total below Enterprise, while Gleap Team includes unlimited seats. The bundles differ: Gleap includes a support inbox, help center and bug reporting, Productboard includes portfolio roadmapping and Spark credits. See Gleap plans.
Which Gleap plan includes Kai Copilot and Kai Code?
Kai Copilot works on every plan. Team, Pro and Enterprise include Kai Code and Kai Support’s investigations, plus the request portal and roadmap with unlimited seats. Starter includes Kai Support, live chat and in-app bug reporting. AI usage is billed separately. Team is $149 per month billed annually; see Gleap plans.
What does switching from Productboard involve?
Plan it as a pilot, not a bulk migration. No native Productboard importer is assumed, so confirm what Productboard exports today and agree with us on what a sample import of notes, features and portal subscribers covers. Install the Gleap widget and inbox, run one request from conversation to release, then decide which planning stays in Productboard. Review the Gleap Trust Center before rollout.
How was this comparison checked?
Gleap publishes this page. Productboard’s pricing page was rechecked on 25 September 2026; its homepage, Spark product page and the June 2026 Spark announcement were checked on 15 September 2026. Gleap claims follow current product and plan evidence. Customer quotations describe their attributed experience with Gleap, not a migration from Productboard.
Can Gleap replace Productboard’s roadmap and portal?
For customer-facing roadmaps and request portals, yes: Gleap Team includes a public roadmap, a request portal with votes and a changelog with subscriber updates. It does not replicate Productboard’s feature hierarchies, portfolio views or segment-based prioritization frameworks, so keep those requirements in the evaluation. Explore the public roadmap.
Does Kai Copilot replace the product manager?
No. Kai Copilot merges duplicate requests, links each to the customers who asked and drafts the changelog when it ships. Your team defines the goals, weighs tradeoffs and approves what goes to the roadmap or to Kai Code. Explore feedback prioritization.
How does a request become a pull request in Gleap?
From Team, ask Kai Copilot to start a coding session, then approve the request and repositories. Kai Code builds the change and opens a pull request linked to the request; some models also offer a plan step first. Your engineers review, merge and release. Explore Kai Code.
How does a feature request become shipped work?
Customer feedback supplies the need behind product work. Gleap links a request to Kai Copilot's roadmap work, a reviewed pull request and the customer follow-up, with builders deciding at each step. Explore self-driving development and how Gleap closes the loop.
Turn the next request into shipped work.
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How Gleap compares with similar tools.

All comparisons
Featurebase A support and feedback suite priced per seat. UserVoice Enterprise feedback management priced by quote. FeedBear A feedback board, roadmap and changelog at flat prices. Canny Feedback boards and roadmaps priced by tracked users. Beamer A changelog priced by MAU, with Feedback and NPS add-ons. AnnounceKit Changelog, requests and roadmap sold per product and project.