Challenge
Salesforge was growing quickly, and its previous customer communication tool was starting to slow the team down. Per-seat pricing made it expensive to invite developers, sales and customer success into customer conversations, and unreliable notifications meant customers could miss important replies.
Solution
Gleap gave Salesforge a single workspace for the whole company. Contacts and help center articles were imported in minutes, the full setup took less than a day, and the customer-facing experience stayed familiar enough that the migration did not create friction for users. Support, roadmap requests, news, outreach and Slack collaboration now run in one place.
Result
- Salesforge handles 60 to 70 daily support tickets with better visibility across the company.
- Reliable notifications help the team meet a sub-two-minute SLA.
- Reporting gives managers a clearer view of performance and KPIs.
