Challenge
CRS, an ERP software provider, ran its documentation on WordPress, and the setup kept creating backend work for the team. Support articles were hard to maintain, customers still called with questions the docs should have answered, and developers spent time fixing the help center instead of improving the ERP product.
Solution
After testing several support and documentation tools, CRS chose Gleap for the speed of the migration, the cleaner writing experience and the responsiveness of the Gleap team. The team preserved the article text from the previous system, then rebuilt the help center with a Notion-style editor that makes documentation easier to create and maintain.
Result
Gleap gave CRS a more stable support environment and a base for future self-service:
- More than 100 article collections created.
- No more constant worry about documentation downtime.
- A path toward broader ticketing and support workflows in the same platform.
