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AI customer service for logistics.

Where is my parcel, answered.

Kai answers senders and recipients day and night on your website, by email, on WhatsApp and on the phone, and hands claims to your team.

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7 days free. No credit card needed.

Trusted by 4,500+ teams

  • Tracking answered

    Where the parcel is and when it arrives, from your tracking system.

  • Late deliveries explained

    What happened and the new delivery time, without a call.

  • Claims with an OK

    Refunds and redeliveries wait for a teammate's OK.

  • Peak season covered

    December volume answered without extra staff.

Answers from your help center

Every recipient answered.

Gleap is AI customer service for parcel carriers, couriers and freight forwarders. Kai answers where a parcel is, why it is late and what customs costs from your tracking system and your help center, and your team gets the claims that need a person. A conversation costs An estimate from 542 support conversations we replayed through Kai Support. It depends on the model and how long the conversation is. Not a guaranteed price. , an estimate.

Explore Kai Support

  • Tracking

    Where the parcel is, in plain words.

  • Delays

    Why it is late and when it comes.

  • Customs and prices

    Fees explained from your help center.

  • Claims

    Damage and loss reach your team with the photos.

One Kai, every channel

From depot to doorstep.

  • Late parcels explained

    Kai reads the tracking events and says when the parcel arrives.

  • Every channel customers use

    Website chat, email, WhatsApp and phone calls land in one inbox.

  • Better every week

    Kai learns from your team's answers. Review what it learned and undo a lesson when needed.

  • Your tracking connected

    Kai reads tracking events through tools you connect to your TMS, carrier APIs or your own API.

    See integrations

For everyone who delivers.

  • Parcel carriers

    Tracking questions answered at volume.

  • Courier services

    Same-day questions answered in seconds.

  • Freight forwarders

    Shipment status and customs questions for business customers.

  • Last-mile fleets

    Delivery windows and missed drops answered.

Refunds with an OK.

Kai asks first.

Kai shows its recommendation and the message it would send. A teammate says yes, and the customer hears back.

Peak season, no new hires.

December covered.

Tracking questions multiply before the holidays. Kai answers them at the same quality, for An estimate from 542 support conversations we replayed through Kai Support. It depends on the model and how long the conversation is. Not a guaranteed price. per conversation.

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Pricing

Plans from $29 a month.

Hobby

$29per month, billed yearly

For one person.

  • 1 seat, 1 project
  • Live chat and inbox
  • In-app bug reporting
  • Kai Support and Kai Copilot
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Growth

$99per month, billed yearly

For a support team on every channel.

  • 4 seats included
  • Every channel and integration
  • Help center, roadmap and surveys
  • Investigations and Kai Code
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Pro

$299per month, billed yearly

Everything in Growth, plus control.

  • Unlimited seats
  • Advanced reports
  • SLA policies and custom roles
  • LLM model choice
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7-day free trial. No credit card needed.Compare all features

Questions

Gleap for logistics and delivery

What is AI customer service for logistics?

AI customer service for logistics is an AI agent that answers senders' and recipients' questions on tracking, delays, customs and claims around the clock, and gives the rest to your team. In Gleap, Kai Support does this on your website chat, by email, on WhatsApp and on the phone with Kai Voice, from your help center and the systems you connect.

How much does it cost?

Plans start at $29 a month billed yearly; Growth, with every channel and integration, is $99 a month billed yearly. We estimate about $0.05 per conversation Kai answers (how we estimate).

Every plan starts with a 7-day free trial, and no credit card is needed.

Does it read live tracking from our systems?

Kai reads tracking events through tools you connect: integrations, MCP servers or calls to your own API. Connecting tools needs Growth.

Who approves claims and refunds?

Your team. For each action you decide whether Kai acts alone, asks first or never acts; refunds and claims wait for a teammate's OK on one card, with Kai's recommendation.

What happens when Kai can't answer?

It hands the conversation to your team with a short brief: what the customer needs, what Kai already did and what comes next. You choose the topics that always go to a person, and a customer can ask for one at any time.

Can Kai handle peak season volume?

Yes. Kai answers every conversation at once, at any hour, so a peak adds conversations and not waiting time.

Is our data safe?

Gleap is SOC 2 Type II audited and GDPR compliant, and you choose EU or US hosting when you create the workspace. See the trust center.

Every parcel question.

Answered from tonight.

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7 days free. No credit card needed. · 4.6/5 on G2

Pricing

Plans, seats and what AI costs, on one page.

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Customer stories

What teams measured after switching to Gleap.

Read the stories