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AI customer service for travel.

Check-in, bookings and directions, answered.

Kai answers guests day and night on your website, by email, on WhatsApp and on the phone, in their language, and hands the rest to your team.

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7 days free. No credit card needed.

Trusted by 4,500+ teams

  • Check-in answered

    Arrival times, early check-in and late check-out, from the booking.

  • Bookings looked up

    Kai reads the booking through a tool you connect to your booking system.

  • In the guest's language

    Kai answers in the language the guest writes in, at any hour.

  • Changes with an OK

    Date changes, cancellations and refunds wait for a teammate's OK.

Answers from your guest guide

Every guest answered.

Gleap is AI customer service for hotels, tour operators and holiday rentals. Kai answers guests' questions on check-in, bookings, parking and access from your website and your systems, and your team gets the requests that need a person. A conversation costs An estimate from 542 support conversations we replayed through Kai Support. It depends on the model and how long the conversation is. Not a guaranteed price. , an estimate.

Explore Kai Support

  • Arrival

    Check-in and check-out times, early and late.

  • Bookings

    Dates, rooms and what is included.

  • Getting there

    Parking, directions and what is nearby.

  • Access

    Door codes and keys, from your guest guide.

One Kai, every channel

From booking to check-out.

  • Flight status at a glance

    Kai reads the flight through a tool you connect and shows gate, boarding time and delays.

  • Every channel guests use

    Website chat, email, WhatsApp and Instagram land in one inbox.

  • Better every week

    Kai learns from your team's answers. Review what it learned and undo a lesson when needed.

  • Your booking system connected

    Kai looks bookings up through tools you connect to your booking system or your own API.

    See integrations

For everyone who hosts.

  • Independent hotels

    Your front desk answered at night, without a night shift.

  • Hotel groups

    One Kai for every property, each with its own guide.

  • Tour operators

    Departure times, meeting points and changes answered.

  • Holiday rentals

    Check-in, access and house rules for every stay.

Booking changes with an OK.

Kai asks first.

Kai shows its recommendation and the message it would send. A teammate says yes, and the guest hears back.

Check-in day covered.

No extra shifts.

Most guest questions arrive on the day of arrival. Kai answers them at the same quality, for An estimate from 542 support conversations we replayed through Kai Support. It depends on the model and how long the conversation is. Not a guaranteed price. per conversation.

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Pricing

Plans from $29 a month.

Hobby

$29per month, billed yearly

For one person.

  • 1 seat, 1 project
  • Live chat and inbox
  • In-app bug reporting
  • Kai Support and Kai Copilot
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Growth

$99per month, billed yearly

For a support team on every channel.

  • 4 seats included
  • Every channel and integration
  • Help center, roadmap and surveys
  • Investigations and Kai Code
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Pro

$299per month, billed yearly

Everything in Growth, plus control.

  • Unlimited seats
  • Advanced reports
  • SLA policies and custom roles
  • LLM model choice
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7-day free trial. No credit card needed.Compare all features

Questions

Gleap for travel and hospitality

What is AI customer service for travel and hospitality?

AI customer service for travel and hospitality is an AI agent that answers guests' questions on check-in, bookings, parking and access around the clock and in their language, and gives the rest to your team. In Gleap, Kai Support does this on your website chat, by email, on WhatsApp and on the phone with Kai Voice, from your website, your guest guide and the systems you connect.

How much does it cost?

Plans start at $29 a month billed yearly; Growth, with every channel and integration, is $99 a month billed yearly. We estimate about $0.05 per conversation Kai answers (how we estimate).

Every plan starts with a 7-day free trial, and no credit card is needed.

Does it connect to our booking system?

Kai looks bookings up through tools you connect: integrations, MCP servers or calls to your own API. Connecting tools needs Growth.

Who approves refunds and date changes?

Your team. For each action you decide whether Kai acts alone, asks first or never acts; money and changes to a booking wait for a teammate's OK on one card, with Kai's recommendation.

What happens when Kai can't answer?

It hands the conversation to your team with a short brief: what the guest needs, what Kai already did and what comes next. You choose the topics that always go to a person, and a guest can ask for one at any time.

Which languages does Kai answer in?

Kai answers in the language the guest writes in. Every week it answers in more than 45 languages.

Is our data safe?

Gleap is SOC 2 Type II audited and GDPR compliant, and you choose EU or US hosting when you create the workspace. See the trust center.

Every guest question.

Answered from tonight.

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7 days free. No credit card needed. · 4.6/5 on G2

Pricing

Plans, seats and what AI costs, on one page.

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Customer stories

What teams measured after switching to Gleap.

Read the stories