The Help Scout alternative.

Support that shapes your product. Answer customers, understand reported bugs and keep good ideas connected to your roadmap. Gleap brings support and product work together, with room for your whole team.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
Trusted by 4,500+ teams, from startups to global businesses
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Ask me anything…
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Home Messages News Roadmap Help
Planned 31

Richer Jira (and Linear) Sync: Link, Track, and Customize Issues from Gleap

Also, other setting for integration would be nice: - set labels for tickets (like environment label) - set reporter, maybe we can identify the user and have it as reporter (this tool is used by internal employees) - define a description template for Jira ticket

Auto-detect host app dark/light mode for Gleap widget theme

Auto-detect host app dark/light mode for Gleap widget theme Customer asks if Gleap can detect whether the app (or widget host) is in dark mode or light mode and automatically switch the widget theme accordingly.

Add support for regional public holidays in operating hours settings

Add support for regional public holidays in operating hours settings Select Public Holiday for our Federal State. And create custom holiday for our company e.g. company party.

In progress 2

Team working hours

Set availability per agent and route conversations by working hours.

Bulk CSV export

Export tickets and contacts in one go.

Released 43

Tables in Knowledge Base

How can I insert a table in Gleap KB editor? I need to insert pricing...

Send Later + Undo Send for Support Replies (with scheduling)

Hello, it happens that customer tickets are being handled from our team.

Gleap widget apps

Add the ability to support custom widget apps.

Start with support. Connect product work when you need it.
Compare plans
Help Scout vs Gleap at a glance. Gleap is an AI-native support platform with in-app bug reports and a feedback board, with unlimited seats from $149/month billed annually; Help Scout is a shared-inbox help desk priced per user, from $45/month billed annually on Plus, with AI Answers at $0.75 per resolution (checked September 25, 2026).
Features
Gleap
Help Scout
Primary focus
Gleap
AI-native customer support connected to bug reports, product feedback and code work
Help Scout
Shared inboxes with the Docs knowledge base, the Beacon widget and AI answers
Pricing unit
Gleap
Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026
Help Scout
Per user: Plus $45 per month billed annually, $54 monthly (USD list prices, checked September 25, 2026); a Free plan covers five users
AI for customers
Gleap
Kai Support on every plan, answering from your knowledge sources; from Team, it calls the API and MCP tools your team adds
Help Scout
AI Answers at $0.75 per resolution; AI Drafts for teammates
Mobile apps
Gleap
Gleap SDK for web, iOS, Android, React Native and Flutter
Help Scout
Beacon SDKs for iOS and Android, plus web
Choose the work you need. Help Scout combines shared inboxes, Docs, Beacon and AI answers. Choose Gleap when customer support also needs native bug evidence, a feedback board and a path into engineering.
Include the people who build.
Ten full users. USD list prices, monthly equivalent billed annually, checked September 25, 2026. Plan features differ; AI usage, add-ons and taxes excluded.
Gleap Team
$149 / month$149 / month$149 / month
Billed annually, or $179 month-to-month. Unlimited seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month.
Inbox, widget and knowledge base
Native reports, feedback and roadmap
Kai Resolve, Kai Code and Kai PM
AI usage billed separately
Start free trial
Unlimited seats
Help Scout Plus
$450 / month$450 / month$450 / month
10 full users at $45 per user billed annually ($54 monthly). Free and Standard suit other needs.
Shared inboxes, Docs and Beacon
Advanced workflows and routing
AI Drafts for teammates
AI Answers at $0.75 per resolution
See comparison details

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support is on every plan; Kai Resolve, Kai Code and Kai PM are on Team and up. AI usage is billed separately on every plan.

Kai Support

Answers customers

Answers from your knowledge base and connected sources. Brings your team in when needed.

Meet Kai Support

Kai Resolve

Investigates hard tickets

Reads logs, the click trail, screenshots and code. Returns findings and prepares coding tasks for confirmed bugs.

Meet Kai Resolve

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Kai PM

Prioritizes requests

Triages feedback, finds duplicates and scores requests. You decide what belongs on the roadmap.

Meet Kai PM

Keep help within reach.

Questions stay inside your app.
Customers can ask Kai Support, find help content or reach your team from the widget. Add bug reporting and feedback alongside those familiar support options.
Explore live chat
HiHow can we help you today?
Ask me anything…
Report an issueRequest a feature
Meet your new storefrontA fresh look for your next big idea.
›
Home Messages News Roadmap Help

Capture the broken interaction.

Evidence for your engineers.
A customer can mark the bug and include available replay and logs. Keep that evidence with the conversation so investigation starts with more than a description.
Explore bug reporting

Bring your Docs articles.

Build on existing knowledge.
Gleap’s Help Scout importer brings collections and articles into your help center. Review formatting, links and language, then use maintained content to support Kai Support’s answers.
Explore the knowledge base
Planned 31

Richer Jira (and Linear) Sync: Link, Track, and Customize Issues from Gleap

Also, other setting for integration would be nice: - set labels for tickets (like environment label) - set reporter, maybe we can identify the user and have it as reporter (this tool is used by internal employees) - define a description template for Jira ticket

Auto-detect host app dark/light mode for Gleap widget theme

Auto-detect host app dark/light mode for Gleap widget theme Customer asks if Gleap can detect whether the app (or widget host) is in dark mode or light mode and automatically switch the widget theme accordingly.

Add support for regional public holidays in operating hours settings

Add support for regional public holidays in operating hours settings Select Public Holiday for our Federal State. And create custom holiday for our company e.g. company party.

In progress 2

Team working hours

Set availability per agent and route conversations by working hours.

Bulk CSV export

Export tickets and contacts in one go.

Released 43

Tables in Knowledge Base

How can I insert a table in Gleap KB editor? I need to insert pricing...

Send Later + Undo Send for Support Replies (with scheduling)

Hello, it happens that customer tickets are being handled from our team.

Gleap widget apps

Add the ability to support custom widget apps.

Give requests a destination.

A roadmap customers can follow.
Keep requests linked to customers, collect votes and choose what to build. Publish progress and release updates so support can follow through on the original conversation.
Explore product feedback

Work through difficult issues.

Find the cause before coding.
From Team, Kai Resolve investigates the logs, click trail, screenshots and code behind a ticket. It returns findings to the ticket and can create coding tasks for confirmed bugs.
Explore Kai Resolve

Build a reviewable fix.

Your engineers control release.
From Team, Kai Code plans and implements changes from the customer issue. Review the pull request, check the result and choose when to merge.
Explore Kai Code
“This is an exceptionally good tool.”
Commonplace brought feedback, support, knowledge, and roadmap work into Gleap.
Benjy Meyer
Chief Product & Technology Officer, Commonplace
Your switching questions, answered. Knowledge, mobile support, plan fit and product work.