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12 Open

Florian Berger3m

Thanks, Florian. A teammate will reissue it and follow up here.
Mia Kellerman 4m

Kai Support · Checking the payment logs
Jonas Weber 12m

Kai Support: Refund the duplicate $49 charge?
Sofia Lindqvist 1h

Kai Support · waiting on Sofia
Tom Alvarez Tomorrow 3h

Invoice for April
Ade Okafor 6m

Kai Code · fixing… · 6 min
Priya Raman 2d

Love the new dashboard

Florian Berger

Today

Hi, our invoice shows 20% VAT but we are a company in Austria with a VAT ID.WhatsApp · 9m

With a valid EU VAT ID the reverse charge applies. Add it under Settings › Billing and the next invoice is issued without VAT. Should a teammate reissue this one?Seen · 9m

Yes please, we need the March invoice corrected.WhatsApp · 3m

Thanks, Florian. A teammate will reissue it and follow up here.Seen · 3m

Kai Support transferred ticket to Human.

Hi Florian, I'll reissue the March invoice without VAT today. With your VAT ID in Settings › Billing, new invoices skip VAT.Lukas Boehler · Sent · now

Reply Use ⌘K for shortcuts

Kai Support answers from your knowledge, live in minutes, and hands the hard ones to your team. Trengo brings WhatsApp, email and chat into one inbox for customer teams; Gleap adds in-app bug reports, a roadmap and unlimited seats from Team.

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All

12 Open

Florian Berger3m

Thanks, Florian. A teammate will reissue it and follow up here.
Mia Kellerman 4m

Kai Support · Checking the payment logs
Jonas Weber 12m

Kai Support: Refund the duplicate $49 charge?
Sofia Lindqvist 1h

Kai Support · waiting on Sofia
Tom Alvarez Tomorrow 3h

Invoice for April
Ade Okafor 6m

Kai Code · fixing… · 6 min
Priya Raman 2d

Love the new dashboard

Florian Berger

Today

Hi, our invoice shows 20% VAT but we are a company in Austria with a VAT ID.WhatsApp · 9m

With a valid EU VAT ID the reverse charge applies. Add it under Settings › Billing and the next invoice is issued without VAT. Should a teammate reissue this one?Seen · 9m

Yes please, we need the March invoice corrected.WhatsApp · 3m

Thanks, Florian. A teammate will reissue it and follow up here.Seen · 3m

Kai Support transferred ticket to Human.

Hi Florian, I'll reissue the March invoice without VAT today. With your VAT ID in Settings › Billing, new invoices skip VAT.Lukas Boehler · Sent · now

Reply Use ⌘K for shortcuts

Widget
Email
WhatsApp
Slack
Instagram
Messenger
Telegram

Checkout does nothing after coupon

Description

Checkout does nothing after I add a coupon. Tried twice.

Screenshot app.lumenhq.com/checkout SPRING20 Checkout Something went wrong

10:41 AM Working

Reply Use ⌘K for shortcuts

Survey notifications not showing

Today

Survey notifications never arrive for visitors who are not logged in. Chat notifications work fine.6m

Thanks, Isabella. I'm checking why survey notifications skip signed-out visitors and will get back to you here.Seen · 5m

5m Working

Reply Use ⌘K for shortcuts

Count users, conversations and AI usage for your team.

Compare plans

Trengo vs Gleap at a glance. Gleap is an AI-native support platform that connects the inbox to bug evidence, product feedback and, from Team, reviewed code work, with unlimited seats from $149/month billed annually; Trengo is an omnichannel inbox built around WhatsApp, from €299 a month billed annually with 10 users and a yearly conversation allowance, plus €0.25 to €0.30 per AI conversation (checked September 26, 2026).

Compared

Gleap

Trengo

Overview

Best for

Gleap Software teams Software teams that want support, bug reports and product feedback in one workspace

Trengo European customer teams European customer teams with heavy WhatsApp volume, including hospitality

Price

Gleap From $29/month Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Support’s investigations and Kai Code; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026

Trengo From €299 per month Boost €299 and Pro €499 per month billed annually (€349 and €599 monthly), with 6,000 or 18,000 conversations a year; Enterprise quoted. EUR list prices, checked September 26, 2026

Seats

Gleap Unlimited from Team Unlimited seats and projects from Team; Starter has 1 seat

Trengo 10 users on Boost 10 users on Boost and 20 from Team; extra users from €25 a month billed annually

Product

Channels

Gleap Live chat; more from Team Live chat on every plan; email, WhatsApp, Instagram, Messenger, Slack and Telegram from Team

Trengo Email, WhatsApp, SMS and voice Email, WhatsApp, Instagram, Messenger, website chat, Telegram, SMS and voice, depending on the plan

AI agent

Gleap Kai Support on every plan Kai Support on every plan, billed by the AI it uses; from Team, Kai Support calls the API and MCP tools your team adds

Trengo €0.25 to €0.30 per conversation HelpMate AI Agent on every plan, €0.25 to €0.30 per AI conversation from a prepaid balance

Bug reporting

Gleap In-app reports with logs In-app bug reports with a marked screenshot and console and network logs on every plan; replay from Team

Trengo No in-app bug capture No in-app bug capture or Jira, Linear or GitHub integration listed; REST API, webhooks and Zapier

Feedback and roadmap

Gleap Votes and roadmap from Team Feature requests with votes, a public roadmap, and a changelog from Team, with Kai Copilot on every plan

Trengo No voting board or roadmap No voting board or roadmap listed; CSAT surveys

Mobile SDKs

Gleap iOS, Android, React Native, Flutter Web, iOS, Android, React Native and Flutter SDKs for chat and bug reporting

Trengo Website widget Website widget; agents work from a progressive web app

Hosting

Gleap EU or US residency EU or US data residency chosen at signup and GDPR on every plan; SOC 2 Type II audited, report shared with Pro and Enterprise

Trengo AWS in Frankfurt Hosted on AWS in Frankfurt; GDPR compliant

Trial and switching

Free trial

Gleap 7-day free trial 7-day free trial on every plan, Starter from $29/month

Trengo 7-day free trial 7-day free trial; no free plan

Moving over

Gleap CSV import, side-by-side pilot Import contacts and tickets by CSV, then run both tools side by side during a pilot

Trengo PDF, report CSVs, REST API Conversations as PDF one at a time, report CSVs, and tickets, messages and contacts through the REST API

A platform fee, or unlimited seats. Trengo charges a monthly platform fee with bundled users and a conversation allowance, from €299 a month billed annually for 10 users on Boost, and bills AI conversations separately. Gleap Team includes unlimited seats and projects for $149/month billed annually. Compare in one currency, and count users, conversations and AI usage.

One workspace. Unlimited seats.

List prices, billed annually: Gleap in USD, Trengo in EUR, checked September 26, 2026. AI usage, add-ons and taxes excluded; features differ.

Gleap Team

$149 / month$149 / month$149 / month

$1,788 billed annually, or $179 month-to-month. Unlimited seats, projects and every Kai agent. Pro adds reports, LLM model choice and the SOC 2 report from $299/month.

Live chat, email and a shared inbox

Help center and knowledge base

In-app bug reports with technical evidence

Every Kai agent; AI usage billed separately

Start free trial

Unlimited seats

Trengo Boost

€299 / month€299 / month€299 / month

Billed annually, or €349 month-to-month. 10 users and 6,000 conversations a year.

WhatsApp, email, chat and social inbox

HelpMate AI Agent at €0.25 per AI conversation

Help center with a custom domain

Extra users €25 a month billed annually

See comparison details

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support and Kai Copilot work on every plan; investigations and Kai Code come with Team. AI usage is billed separately on every plan.

Kai Support

Answers customers

Answers from your knowledge base and connected sources. From Team, it investigates hard tickets with logs, the click trail and your code.

Meet Kai Support

Kai Copilot

Works with your team

Press ⌘J on any page. It answers customers when you say yes, drafts articles, explains your numbers and, from Team, drafts the changelog when a fix ships. Your team sends what it drafts.

Meet Kai Copilot

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Every channel, one inbox.

WhatsApp and chat together.

Answer live chat on every plan, and email, WhatsApp, Instagram, Messenger, Slack and Telegram from Team, in one shared inbox with Kai Support. Customers keep the channel they already use.

Explore multichannel support

Widget
Email
WhatsApp
Slack
Instagram
Messenger
Telegram

app.lumenhq.com/checkout SPRING20 Checkout Something went wrong

Bugs arrive with evidence.

See what your customer saw.

Capture screenshots, session replay, console logs and network activity with the customer’s report. Support and engineering work from the same context.

Explore bug reporting

Investigate inside the ticket.

Give hard questions a next step.

From Team, Kai Support investigates the hard tickets with the logs, click trail, screenshots and code. Findings return to the inbox, and confirmed bugs can become coding tasks.

Explore Kai Support

Exported invoice PDFs are empty since this morning. The preview still shows every line.10:02 AM

Thanks, Priya. I'm taking a closer look at this now and will update you here.Seen · 10:03 AM

10:03 AM Working

3 changed files +84 −12 PR #412

Notifications.tsx +61−9
useNotificationSocket.ts +19−3
Notifications.test.tsx +4−0

src/drawer/Notifications.tsx

  @@ -42,7 +42,15 @@ NotificationsDrawer  const { items } = useNotifications();− useEffect(() => { if (open) refetch(); });+ const socket = useNotificationSocket();+ useEffect(() => {+   if (!open) return;+   return socket.on('notification:new',+     (n) => setItems((p) => [n, ...p]));+ }, [open, socket]);  return <Drawer open={open}>

  @@ -8,6 +8,18 @@ useNotificationSocket  const socket = useSocket();+ const on = useCallback((evt, fn) => {+   socket.on(evt, fn);+   return () => socket.off(evt, fn);+ }, [socket]);− return socket;+ return { on };

  @@ -0,0 +1,4 @@+ it('appends a pushed notification',+   async () => {+   render(<NotificationsDrawer open />);+   socket.emit('notification:new', n);+   expect(await findByText(n.title))+     .toBeVisible();

Turn reports into reviewed fixes.

The ticket stays connected.

From Team, Kai Code plans the change, writes and tests code, and opens a pull request. Your engineers review and merge, with progress linked to the original ticket.

Explore Kai Code

Bring your Trengo history. Export tickets, messages and contacts through Trengo’s API, import contacts and tickets into Gleap by CSV and test a sample before cutover. Plan the WhatsApp number move and rebuild rules and journeys as their own steps.

Export what you need.

Trengo’s REST API lists tickets, messages and contacts, reports export as CSV, and single conversations download as PDF. The API allows 120 requests a minute, so plan larger exports in batches.

Import a sample into Gleap.

Gleap’s CSV import creates tickets with type, status, priority, assignee and the customer’s email and name, plus your own ticket fields, and help-center articles can come in by CSV. No native Trengo importer is assumed.

Move the channels, then switch.

Plan the WhatsApp Business number move with Meta and both providers, then connect email, chat and social channels in Gleap and run real conversations through the trial before you switch.

How teams use Gleap

Partfox integrated Gleap with custom data in 10 days.

Partfox runs live chat, AI support, bug reporting, feature requests, product tours, checklists and surveys in Gleap.

Maic Fankhauser

Product Manager, Partfox

AI support handles about half of Lywand’s customer inquiries.

Lywand runs AI answers, its knowledge base and ticketing in Gleap. The support result reflects its own workflow.

Peter Müller

System Engineer & Head of Support, Lywand

“Everything is in the same place.”

Tridonic brought customer conversations, ticket routing, surveys, and AI support into one Gleap workspace.

Elif Kavas

Digital Customer Experience Platforms Specialist, Tridonic

Your switching questions, answered. Pricing, WhatsApp, AI and the move from Trengo.

Why choose Gleap as a Trengo alternative?

Kai Support resolves most WhatsApp, chat and email conversations for an estimated under $0.05 each, live in minutes, next to in-app bug reports and product feedback in one workspace. Team includes unlimited seats and projects, plus AI investigation and reviewable code work. Test it with the conversations and engineering handoffs your team handles most.

When is Trengo the better fit?

Trengo fits European customer teams with heavy WhatsApp volume: it is an official WhatsApp Business Partner, hosts in Frankfurt and uses one AI agent for support and lead qualification. Its booking-platform and property-management integrations suit hospitality and leisure businesses, and it offers voice. Choose Gleap when the people you support use your software and their reports should reach engineering.

Which Trengo alternatives should we compare?

Other omnichannel inboxes to compare with Trengo include Zendesk, Freshdesk, Front and Crisp. Gleap is the option for software teams that want the inbox connected to bug reports, a roadmap and, from Team, reviewed code work.

Is Gleap cheaper than Trengo?

On the base subscription, yes: Trengo’s smallest plan, Boost, is €299 a month billed annually for 10 users and 6,000 conversations a year, with extra users from €25 a month and AI conversations at €0.25 each, while Gleap Team is $149/month billed annually with unlimited seats. AI usage is billed separately on both sides and the units differ, so compare a year of your own volume. EUR and USD list prices, checked September 26, 2026.

How is Trengo priced?

Trengo charges a platform fee in euros: Boost is €299 a month billed annually or €349 monthly with 10 users, Pro €499 or €599 with 20 users, and Enterprise is quoted. Annual plans include 6,000 or 18,000 conversations a year and monthly plans 500 or 1,500 a month; extra conversations cost €15 to €18 per 100. AI conversations cost €0.25 to €0.30 each. See Trengo pricing, checked September 26, 2026.

Does Trengo have an AI agent?

Yes. HelpMate, Trengo’s AI Agent, is on every plan and is billed at €0.25 to €0.30 per AI conversation from a prepaid balance; AI actions that call third-party systems need Pro or Enterprise (checked September 26, 2026). Kai Support answers customers on every Gleap plan and, from Team, can call the API and MCP tools your team adds. Gleap bills it by the AI it uses, and a resolution costs an estimated under $0.05.

Does Gleap support WhatsApp?

Yes, from Team. WhatsApp, Instagram, Messenger, Slack and Telegram join live chat and email in one shared inbox, with Kai Support answering and your team taking over. See Gleap’s channels. Map your WhatsApp templates and numbers before you switch.

Does Trengo connect to engineering?

Trengo lists no Jira, Linear or GitHub integration; engineering handoffs run through its REST API, webhooks or Zapier. Gleap captures in-app evidence with the report and, from Team, Kai Support investigates and Kai Code opens a pull request linked to the ticket.

What can we bring over from Trengo?

Trengo’s REST API lists tickets, messages and contacts, reports export as CSV and single conversations download as PDF. Gleap’s CSV import creates tickets with type, status, priority, assignee and the customer’s email and name, plus your own ticket fields, and help-center articles can come in by CSV. No native Trengo importer is assumed, so test a sample before importing everything.

Where is our data hosted?

Gleap customers choose EU or US data residency at signup, and GDPR applies to every plan. Gleap is SOC 2 Type II audited, and the report is shared with Pro and Enterprise customers. Trengo hosts on AWS in Frankfurt and states it is GDPR compliant. Review the Trust Center before moving customer data.

Which Gleap plan includes investigations and Kai Code?

Team, Pro and Enterprise include Kai Support’s investigations and Kai Code. Team is $149 per month billed annually or $179 month-to-month and includes every Kai agent; Pro, with advanced reports, LLM model choice and the SOC 2 report, is $299 ($359 monthly). Kai Support is on every plan; AI usage is billed separately.

How was this comparison checked?

Gleap publishes this comparison. Trengo’s pricing page, billing, conversation, channel, help center, voice and export help articles, integrations page, developer documentation, security page and data processing terms were checked on September 26, 2026. Gleap claims follow current product and plan evidence, including its CSV import. Customer quotations describe their attributed experience, not a migration from Trengo.

Can we test Gleap before switching?

Yes. During the 7-day free trial, connect a test channel, import sample records and test replies and routing while Trengo stays live. Review the Trust Center and required permissions before switching live channels.

Bring the inbox closer to your product.

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7 days free. Cancel anytime. Card required. First charge on day 8 unless you cancel.

4.6/5

on G2

The Trengo alternative.

Meet your AI team.

Kai Support

Kai Copilot

Kai Code

Every channel, one inbox.

Bugs arrive with evidence.

Investigate inside the ticket.

Turn reports into reviewed fixes.

Plan your move.

Export what you need.

Import a sample into Gleap.

Move the channels, then switch.

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