The Trengo alternative.

An inbox that reaches your product. Trengo brings WhatsApp, email and chat into one inbox for customer teams. Gleap does that for software teams and adds in-app bug reports, a feature roadmap and, on Pro, reviewed code work, with unlimited seats on Team.

4.6/5 on G2
Trusted by 4,500+ teams worldwide
Trusted by 4,500+ teams, from startups to global businesses
Count users, conversations and AI usage for your team.
Compare plans
Trengo vs Gleap at a glance. Gleap is an AI-native support platform that connects the inbox to bug evidence, product feedback and, on Pro, reviewed code work, with unlimited seats from $149/month billed annually; Trengo is an omnichannel inbox built around WhatsApp, from €299 a month billed annually with 10 users and a yearly conversation allowance, plus €0.25 to €0.30 per AI conversation (checked September 26, 2026).
Features
Gleap
Trengo
Best for
Gleap
Software teams that want support, bug reports and product feedback in one workspace
Trengo
European customer teams with heavy WhatsApp volume, including hospitality
Price
Gleap
Team $149/month billed annually or $179 monthly; Pro $299 or $359 adds Kai Resolve, Kai Code and Kai PM; AI usage separate. USD list prices, checked September 25, 2026
Trengo
Boost €299 and Pro €499 per month billed annually (€349 and €599 monthly), with 6,000 or 18,000 conversations a year; Enterprise quoted. EUR list prices, checked September 26, 2026
Seats
Gleap
Unlimited seats and projects from Team; Starter has 1 seat
Trengo
10 users on Boost and 20 on Pro; extra users from €25 a month billed annually
Channels
Gleap
Live chat and email; WhatsApp, Instagram, Messenger, Slack and Telegram from Team
Trengo
Email, WhatsApp, Instagram, Messenger, website chat, Telegram, SMS and voice, depending on the plan
AI agent
Gleap
Kai on every plan, billed by usage through prepaid credits; from Team, Kai calls the API and MCP tools your team adds
Trengo
HelpMate AI Agent on every plan, €0.25 to €0.30 per AI conversation from a prepaid balance
Bug reporting
Gleap
In-app bug reports with a marked screenshot, replay and console and network logs, from Team
Trengo
No in-app bug capture or Jira, Linear or GitHub integration listed; REST API, webhooks and Zapier
Feedback and roadmap
Gleap
Feature requests with votes and a public roadmap from Team, a changelog on every plan; Kai PM on Pro
Trengo
No voting board or roadmap listed; CSAT surveys
Mobile SDKs
Gleap
Web, iOS, Android, React Native and Flutter SDKs for chat and bug reporting
Trengo
Website widget; agents work from a progressive web app
Hosting
Gleap
EU or US data residency chosen at signup; SOC 2 Type II and GDPR on every plan
Trengo
Hosted on AWS in Frankfurt; GDPR compliant
Free trial
Gleap
14-day free trial with $50 AI credit; no free plan
Trengo
7-day free trial; no free plan
Moving over
Gleap
Import contacts and tickets by CSV, then run both tools side by side during a pilot
Trengo
Conversations as PDF one at a time, report CSVs, and tickets, messages and contacts through the REST API
A platform fee, or unlimited seats. Trengo charges a monthly platform fee with bundled users and a conversation allowance, from €299 a month billed annually for 10 users on Boost, and bills AI conversations separately. Gleap Team includes unlimited seats and projects for $149/month billed annually. Compare in one currency, and count users, conversations and AI usage.
One workspace. Unlimited seats.
List prices, billed annually: Gleap in USD, Trengo in EUR, checked September 26, 2026. AI usage, add-ons and taxes excluded; features differ.
Gleap Team
$149 / month
$1,788 billed annually, or $179 month-to-month. Unlimited seats and projects.
Live chat, email and a shared inbox
Help center and knowledge base
In-app bug reports with technical evidence
Kai access; AI usage billed separately
Start 14-day free trial
Unlimited seats
Trengo Boost
€299 / month
Billed annually, or €349 month-to-month. 10 users and 6,000 conversations a year.
WhatsApp, email, chat and social inbox
HelpMate AI Agent at €0.25 per AI conversation
Help center with a custom domain
Extra users €25 a month billed annually
See comparison details

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai is available on every plan; Resolve, Code and PM are included in Pro and Enterprise. AI usage is billed separately.

Kai

Answers customers

Answers from your knowledge base and connected sources. Brings your team in when needed.

Meet Kai

Kai Resolve

Investigates hard tickets

Reads logs, the click trail, screenshots and code. Returns findings and prepares coding tasks for confirmed bugs.

Meet Kai Resolve

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Kai PM

Prioritizes requests

Triages feedback, finds duplicates and scores requests. You decide what belongs on the roadmap.

Meet Kai PM

Every channel, one inbox.

WhatsApp and chat together.
Answer live chat and email on every plan, and WhatsApp, Instagram, Messenger, Slack and Telegram from Team, in one shared inbox with Kai. Customers keep the channel they already use.
Explore multichannel support

Bugs arrive with evidence.

See what your customer saw.
Capture screenshots, session replay, console logs and network activity with the customer’s report. Support and engineering work from the same context.
Explore bug reporting

Investigate inside the ticket.

Give hard questions a next step.
On Pro, Kai Resolve reads the logs, click trail, screenshots and code behind a ticket. Findings return to the inbox, and confirmed bugs can become coding tasks.
Explore Kai Resolve

Turn reports into reviewed fixes.

The ticket stays connected.
On Pro, Kai Code plans the change, writes and tests code, and opens a pull request. Your engineers review and merge, with progress linked to the original ticket.
Explore Kai Code
Bring your Trengo history. Export tickets, messages and contacts through Trengo’s API, import contacts and tickets into Gleap by CSV and test a sample before cutover. Plan the WhatsApp number move and rebuild rules and journeys as their own steps.
How teams use Gleap
Partfox integrated Gleap with custom data in 10 days.
Partfox runs live chat, AI support, bug reporting, feature requests, product tours, checklists and surveys in Gleap.
Maic Fankhauser
Product Manager, Partfox
AI support handles about half of Lywand’s customer inquiries.
Lywand runs AI answers, its knowledge base and ticketing in Gleap. The support result reflects its own workflow.
Peter Müller
System Engineer & Head of Support, Lywand
“Everything is in the same place.”
Tridonic brought customer conversations, ticket routing, surveys, and AI support into one Gleap workspace.
Elif Kavas
Digital Customer Experience Platforms Specialist, Tridonic
Your switching questions, answered. Pricing, WhatsApp, AI and the move from Trengo.
Bring the inbox closer to your product.
4.6/5
on G2