Primary focus
Gleap AI-native customer support AI-native customer support connected to bug reports, product feedback and code work
Pylon B2B support in shared channels B2B support in shared Slack and Microsoft Teams channels with account context
Customer channels
Gleap Widget chat, more from Team Widget chat on every plan; email, WhatsApp, Slack, Telegram and Messenger from Team, in one inbox; verify shared-channel behavior
Pylon Slack, Microsoft Teams, Discord Slack, Microsoft Teams, Discord, email, chat, SMS, WhatsApp, phone and Telegram
Issue evidence
Gleap Screenshots, replay and logs Supported screenshots, replay, console/network logs and customer context from the SDKs
Pylon Conversation and account context Conversation, account and connected-system context; validate product diagnostics
AI for customers
Gleap Answers from knowledge sources Kai Support answers from knowledge sources, hands over to your team and, from Team, calls the API and MCP tools your team adds
Pylon Support Agent with Skills Support Agent owns and resolves customer work end to end with Skills
AI investigation
Gleap Logs and code, from Team From Team, Kai Support reads logs, the click trail and code and returns findings
Pylon Assist Agent Assist Agent searches support history, CRM, usage and codebases; asks before it acts
Code work
Gleap Kai Code, from Team From Team, Kai Code plans, writes and tests code and opens a pull request for review
Pylon MCP, Linear and Cursor Integrations list MCP, Linear and Cursor; validate the code workflow
Commercial comparison
Gleap From $29/month Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Support’s investigations and Kai Code; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026
Pylon No published prices No published prices; request a current quote with seat terms and AI add-ons
Best evaluation case
Gleap Report needing a code change A customer report that needs support, a code change and a follow-up
Pylon Account issue in Slack An account issue raised in a shared Slack or Teams channel