The LiveAgent alternative.

Q: Which LiveAgent alternatives should we compare?

Other help desks priced per agent include Zendesk , Freshdesk , Zoho Desk and Help Scout . Gleap is the option for software teams that want support connected to bug reports and product work, with unlimited seats.

A help desk that reaches your engineers. LiveAgent bundles tickets, live chat and a call center, priced per agent. Gleap connects support to in-app bug reports, a feature roadmap and, on Pro, reviewed code work, with unlimited seats on Team.

4.6/5 on G2

Trusted by 4,500+ teams worldwide

Start 14-day free trial

Compare pricing

Trusted by 4,500+ teams, from startups to global businesses

All Open 12

Florian Berger

Hi, our invoice shows 20% VAT but we have a VAT ID2m
Mia Kellerman

Every time I hit Pay now the page just spins18m
Jonas Weber

Can I export my data as CSV?1h
Sofia Lindqvist

SSO login loops back to the start4h
Tom Alvarez Tomorrow

Invoice for March6h
Ade Okafor

Webhook fires twice on order.created1d
Priya Raman

Love the new dashboard2d

Invoice shows the wrong VAT

#147118

Today

Florian Berger2:15 PM

Hi, our invoice shows 20% VAT but we are a company in Austria with a VAT ID.

Kai2:15 PM

With a valid EU VAT ID the reverse charge applies. Add it under Settings › Billing and the next invoice is issued without VAT. Should a teammate reissue this one?

Florian Berger2:17 PM

Yes please, we need the March invoice corrected.

Kai2:17 PM

Thanks, Florian. A teammate will reissue it and follow up here.

Kai transferred ticket to Human.

2:17 PM Handed over to your teamReissue the March invoice without VAT Assign to me

Lukas assigned this ticket to themself.

ReplyNote

Reply to Florian…

Details AI agents

Assignee: Not assigned
Team: Support

Type: Inbox
Status: Open
Priority: Medium
Due on: Select due date
Source: WhatsApp
URL: app.lumenhq.com/billing

Add tag

Kai Code

Kai picks up this ticket, fixes it, and reports back.

Fix with Kai Code

Recipients

User id: florian_4821
Name: Florian Berger
Company: Alpenwerk

Checkout does nothing after coupon

#147344 Replay Env data Logs Custom data

Description

Checkout does nothing after I add a coupon. Tried twice.

Screenshot app.lumenhq.com/checkout SPRING20 Checkout Something went wrong

10:41 AM Working

ReplyNote

Hey Tobias,TAB

Survey notifications not showing

#146960

Today

Isabella Berger2:15 PM

Survey notifications never arrive for visitors who are not logged in. Chat notifications work fine.

Kai Resolve2:16 PM

Thanks, Isabella. I'm checking why survey notifications skip signed-out visitors and will get back to you here.

2:16 PM Working

ReplyNote

Hey Isabella,TAB

Count agents, channels and AI usage for your team.

Compare plans

LiveAgent vs Gleap at a glance. Gleap is an AI-native support platform that connects the inbox to bug evidence, product feedback and, on Pro, reviewed code work, with unlimited seats from $149/month billed annually; LiveAgent is a help desk with ticketing, live chat and a call center, priced per agent from $15 a month billed annually (checked September 26, 2026).

Best for

Gleap

Software teams that want support, bug reports and product feedback in one workspace

LiveAgent

Teams that want ticketing, live chat and a built-in call center in one per-agent help desk

Price

Gleap

Team $149/month billed annually or $179 monthly; Pro $299 or $359 adds Kai Resolve, Kai Code and Kai PM; AI usage separate. USD list prices, checked September 25, 2026

LiveAgent

Small $15, Medium $29, Large $49, Enterprise $69 per agent per month billed annually ($19, $35, $59, $85 monthly). USD list prices, checked September 26, 2026

Seats

Gleap

Unlimited seats and projects from Team; Starter has 1 seat

LiveAgent

Per agent; seats added mid-term are billed at the same rate

Channels

Gleap

Live chat and email; WhatsApp, Instagram, Messenger, Slack and Telegram from Team

LiveAgent

Email, live chat, forms, portal and forum on every plan; call center from Medium; social, WhatsApp and Telegram as add-ons or from Large

AI agent

Gleap

Kai on every plan, billed by usage through prepaid credits; from Team, Kai calls the API and MCP tools your team adds

LiveAgent

AI features on every plan; AI agents at one credit per tool call, with 300,000 free credits per account for now; chatbot usage billed through FlowHunt

Bug reporting

Gleap

In-app bug reports with a marked screenshot, replay and console and network logs, from Team

LiveAgent

No in-app bug capture listed; a Jira plugin creates issues from a ticket

Feedback and roadmap

Gleap

Feature requests with votes and a public roadmap from Team, a changelog on every plan; Kai PM on Pro

LiveAgent

A feedback and suggestions forum with votes; no public roadmap listed

Mobile SDKs

Gleap

Web, iOS, Android, React Native and Flutter SDKs for chat and bug reporting

LiveAgent

No in-app chat SDK listed; agent apps for iOS and Android

Hosting

Gleap

EU or US data residency chosen at signup; SOC 2 Type II and GDPR on every plan

LiveAgent

Data centers in the US, EU or Singapore

Free trial

Gleap

14-day free trial with $50 AI credit; no free plan

LiveAgent

30-day free trial; no free plan

Moving over

Gleap

Import contacts and tickets by CSV, then run both tools side by side during a pilot

LiveAgent

Ticket list as CSV, single tickets as HTML or PDF; API exports in date windows

Count the agents. LiveAgent prices per agent, from $15 a month billed annually on Small to $69 on Enterprise, with the call center from Medium. Gleap Team includes unlimited seats and projects for $149/month billed annually. Compare your agent count, channels and AI usage separately.

One workspace. Unlimited seats.

A ten-agent example. USD list prices, monthly equivalent billed annually, checked September 26, 2026. AI usage, add-ons and taxes excluded; features differ.

Gleap Team

$149 / month

$1,788 billed annually, or $179 month-to-month. Unlimited seats and projects.

Live chat, email and a shared inbox

Help center and knowledge base

In-app bug reports with technical evidence

Kai access; AI usage billed separately

Start 14-day free trial

Unlimited seats

LiveAgent Medium

$290 / month

$3,480 billed annually. 10 agents at $29 each, or $35 each on monthly billing.

Tickets, live chat and a call center

IVR, SLAs and reports

AI features on every plan

Facebook, X, Viber and WhatsApp as $39 add-ons

See comparison details

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai is available on every plan; Resolve, Code and PM are included in Pro and Enterprise. AI usage is billed separately.

Kai

Answers customers

Answers from your knowledge base and connected sources. Brings your team in when needed.

Meet Kai

Kai Resolve

Investigates hard tickets

Reads logs, the click trail, screenshots and code. Returns findings and prepares coding tasks for confirmed bugs.

Meet Kai Resolve

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Kai PM

Prioritizes requests

Triages feedback, finds duplicates and scores requests. You decide what belongs on the roadmap.

Meet Kai PM

Chat inside your app.

Customers ask where they work.

Add the Gleap widget to your web or mobile app for chat, help articles and bug reports in one place. Conversations land in one inbox with email and, from Team, messaging channels.

Explore live chat

app.lumenhq.com/checkout SPRING20 Checkout Something went wrong

Bugs arrive with evidence.

See what your customer saw.

Capture screenshots, session replay, console logs and network activity with the customer’s report. Support and engineering work from the same context.

Explore bug reporting

Investigate inside the ticket.

Give hard questions a next step.

On Pro, Kai Resolve reads the logs, click trail, screenshots and code behind a ticket. Findings return to the inbox, and confirmed bugs can become coding tasks.

Explore Kai Resolve

Priya Raman10:02 AM

Exported invoice PDFs are empty since this morning. The preview still shows every line.

Kai Resolve10:03 AM

Thanks, Priya. I'm taking a closer look at this now and will update you here.

10:03 AM Working

Give requests a roadmap.

Keep the people who asked connected.

Collect requests and votes, decide what to build, and post an update that reaches everyone who voted when it ships. Support conversations stay linked to the product decisions they inform.

Explore product feedback

Planned 31

Richer Jira (and Linear) Sync: Link, Track, and Customize Issues from Gleap

Also, other setting for integration would be nice: - set labels for tickets (like environment label) - set reporter, maybe we can identify the user and have it as reporter (this tool is used by internal employees) - define a description template for Jira ticket

Auto-detect host app dark/light mode for Gleap widget theme

Auto-detect host app dark/light mode for Gleap widget theme Customer asks if Gleap can detect whether the app (or widget host) is in dark mode or light mode and automatically switch the widget theme accordingly.

Add support for regional public holidays in operating hours settings

Add support for regional public holidays in operating hours settings Select Public Holiday for our Federal State. And create custom holiday for our company e.g. company party.

In progress 2

Team working hours

Set availability per agent and route conversations by working hours.

Bulk CSV export

Export tickets and contacts in one go.

Released 43

Tables in Knowledge Base

How can I insert a table in Gleap KB editor? I need to insert pricing...

Send Later + Undo Send for Support Replies (with scheduling)

Hello, it happens that customer tickets are being handled from our team.

Gleap widget apps

Add the ability to support custom widget apps.

Bring your LiveAgent history. Export the ticket list as CSV and full tickets through LiveAgent’s API in date windows, import contacts and tickets into Gleap by CSV and test a sample before cutover. Rebuild the call setup, rules and SLAs as their own steps.

Export what you need.

LiveAgent exports the ticket list as CSV and single tickets as HTML or PDF. Its API returns up to 10,000 tickets per filtered request, so export full history in weekly or monthly windows.

Import a sample into Gleap.

Gleap’s CSV import creates tickets with type, status, priority, assignee and the customer’s email and name, plus your own ticket fields, and help-center articles can come in by CSV. No native LiveAgent importer is assumed.

Rebuild the setup, then switch.

Rules, SLAs, canned messages and phone setup are not copied. Configure support in Gleap, keep a plan for calls, run real conversations through the trial and replace the LiveAgent widget when your team is ready.

How teams use Gleap

Partfox integrated Gleap with custom data in 10 days.

Partfox runs live chat, AI support, bug reporting, feature requests, product tours, checklists and surveys in Gleap.

Maic Fankhauser

Product Manager, Partfox

AI support handles about half of Lywand’s customer inquiries.

Lywand runs AI answers, its knowledge base and ticketing in Gleap. The support result reflects its own workflow.

Peter Müller

System Engineer & Head of Support, Lywand

“Everything is in the same place.”

Tridonic brought customer conversations, ticket routing, surveys, and AI support into one Gleap workspace.

Elif Kavas

Digital Customer Experience Platforms Specialist, Tridonic

Your switching questions, answered. Pricing, AI, calls and the move from LiveAgent.

Why choose Gleap as a LiveAgent alternative?

Gleap is a LiveAgent alternative for software teams that want chat, tickets, a help center and product feedback in one workspace. Team includes unlimited seats and projects; Pro adds AI investigation and reviewable code work. Test it with the conversations and engineering handoffs your team handles most.

When is LiveAgent the better fit?

LiveAgent fits teams that want a built-in call center, with IVR, queues, call recording and transcription, next to email, chat and social channels in one help desk priced per agent. It also covers Viber, Telegram and WhatsApp, a customer portal and forum, and a choice of US, EU or Asia data centers. Choose Gleap when support should connect to in-app bug evidence, a feature roadmap and, on Pro, reviewed code work.

Which LiveAgent alternatives should we compare?

Other help desks priced per agent include Zendesk, Freshdesk, Zoho Desk and Help Scout. Gleap is the option for software teams that want support connected to bug reports and product work, with unlimited seats.

Is Gleap cheaper than LiveAgent?

It depends on seats. Five agents on LiveAgent Small cost $75 a month billed annually, less than Gleap Team at $149/month. Ten agents on Medium, which adds the call center, cost $290 a month billed annually, while Gleap Team keeps unlimited seats at $149. AI usage, add-ons and taxes are separate, and features differ. USD list prices, checked September 26, 2026.

How is LiveAgent priced?

LiveAgent charges per agent per month: Small $15, Medium $29, Large $49 and Enterprise $69 billed annually, or $19, $35, $59 and $85 monthly. The call center starts on Medium; Facebook, X, Viber and WhatsApp are $39 add-ons below Large. A 30-day free trial is available. See LiveAgent pricing, checked September 26, 2026.

Does LiveAgent have AI?

Yes. LiveAgent lists AI answer suggestions, an AI chatbot, AI ticket replies, triage and summaries on every plan; its AI agents use one credit per tool call, with 300,000 free credits per account for now, and chatbot usage is billed through FlowHunt, a product from the same maker. Its AI Answer Assistant page lists Medium and above, so confirm the plan for the features you need (checked September 26, 2026). Kai answers customers on every Gleap plan and, from Team, can call the API and MCP tools your team adds.

Does Gleap replace LiveAgent’s call center?

Do not assume call-center parity when switching. LiveAgent includes IVR, call queues, recording and transcription from Medium. Map your phone numbers, call flows and recording requirements before choosing a replacement, and discuss your channel requirements with Gleap.

Does LiveAgent connect to engineering?

LiveAgent’s Jira plugin creates a Jira issue from the ticket view, and its MCP server lets AI clients read tickets and the knowledge base. Gleap captures in-app evidence with the report and, on Pro, Kai Resolve investigates and Kai Code opens a pull request linked to the ticket.

What can we bring over from LiveAgent?

LiveAgent exports the ticket list as CSV and single tickets as HTML or PDF, and its API returns tickets in date windows of up to 10,000 records. Gleap’s CSV import creates tickets with type, status, priority, assignee and the customer’s email and name, plus your own ticket fields, and help-center articles can come in by CSV. No native LiveAgent importer is assumed, so test a sample before importing everything.

Where is our data hosted?

Gleap customers choose EU or US data residency at signup, and SOC 2 Type II and GDPR apply to every plan. LiveAgent offers data centers in the US, EU or Singapore. Review the Trust Center before moving customer data.

Which Gleap plan includes the specialist agents?

Pro and Enterprise include Kai Resolve, Kai Code and Kai PM. Pro is $299 per month billed annually or $359 month-to-month. Kai is on every plan, and AI usage is billed separately through prepaid credits.

How was this comparison checked?

Gleap publishes this comparison. LiveAgent’s pricing page, AI agents, chatbot, AI Answer Assistant, Jira, export, migration and MCP pages, its security and GDPR pages and its September 2026 product update were checked on September 26, 2026. Gleap claims follow current product and plan evidence, including its CSV import. Customer quotations describe their attributed experience, not a migration from LiveAgent.

Can we test Gleap before switching?

Yes. Start the 14-day free trial, add the widget to a staging app, import sample records and test chat and routing while LiveAgent stays live. Review the Trust Center and required permissions before switching live channels.

Bring support closer to your product.

Start 14-day free trial

Book a demo

4.6/5

on G2

The LiveAgent alternative.

Meet your AI team.