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The LiveAgent alternative.

Most conversations resolved for under $0.05 each*, live in minutes.

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Kai Support answers tickets, chat and email and hands the hard ones to your team with the full context. LiveAgent bundles tickets, live chat and a call center, priced per agent; Gleap includes unlimited seats from Team and adds in-app bug reports and a feature roadmap.

★ 4.6/5 on G2 Trusted by 4,500+ teams worldwide

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Trusted by 4,500+ teams, from startups to global businesses
In-app chat
Your support inbox
Bug evidence
Bug investigation
Count agents, channels and AI usage for your team.
Compare plans
LiveAgent vs Gleap at a glance. Gleap is an AI-native support platform that connects the inbox to bug evidence, product feedback and, from Team, reviewed code work, with unlimited seats from $149/month billed annually; LiveAgent is a help desk with ticketing, live chat and a call center, priced per agent from $15 a month billed annually (checked September 26, 2026).
Compared
Gleap
LiveAgent
Plan
Best for
Gleap Software teams Software teams that want support, bug reports and product feedback in one workspace
LiveAgent Per-agent help desk Teams that want ticketing, live chat and a built-in call center in one per-agent help desk
Price
Gleap From $29/month Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Support’s investigations and Kai Code; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026
LiveAgent From $15 per agent Small $15, Medium $29, Large $49, Enterprise $69 per agent per month billed annually ($19, $35, $59, $85 monthly). USD list prices, checked September 26, 2026
Seats
Gleap Unlimited from Team Unlimited seats and projects from Team; Starter has 1 seat
LiveAgent Per agent Per agent; seats added mid-term are billed at the same rate
Product
Channels
Gleap Live chat; more from Team Live chat on every plan; email, WhatsApp, Instagram, Messenger, Slack and Telegram from Team
LiveAgent Call center from Medium Email, live chat, forms, portal and forum on every plan; call center from Medium; social, WhatsApp and Telegram as add-ons or from Large
AI agent
Gleap Kai Support on every plan Kai Support on every plan, billed by the AI it uses; from Team, Kai Support calls the API and MCP tools your team adds
LiveAgent AI agents on credits AI features on every plan; AI agents at one credit per tool call, with 300,000 free credits per account for now; chatbot usage billed through FlowHunt
Bug reporting
Gleap In-app reports with logs In-app bug reports with a marked screenshot and console and network logs on every plan; replay from Team
LiveAgent No in-app bug capture No in-app bug capture listed; a Jira plugin creates issues from a ticket
Feedback and roadmap
Gleap Roadmap and changelog from Team Feature requests with votes, a public roadmap and a changelog from Team, with Kai Copilot merging duplicates
LiveAgent Forum with votes, no roadmap A feedback and suggestions forum with votes; no public roadmap listed
Mobile SDKs
Gleap iOS, Android, React Native, Flutter Web, iOS, Android, React Native and Flutter SDKs for chat and bug reporting
LiveAgent No in-app chat SDK No in-app chat SDK listed; agent apps for iOS and Android
Setup and switching
Hosting
Gleap EU or US data residency EU or US data residency chosen at signup and GDPR on every plan; SOC 2 Type II audited, report shared with Pro and Enterprise
LiveAgent US, EU or Singapore Data centers in the US, EU or Singapore
Free trial
Gleap 7-day free trial 7-day free trial on every plan, Starter from $29/month
LiveAgent 30-day free trial 30-day free trial; no free plan
Moving over
Gleap Import by CSV Import contacts and tickets by CSV, then run both tools side by side during a pilot
LiveAgent CSV and API exports Ticket list as CSV, single tickets as HTML or PDF; API exports in date windows
Count the agents. LiveAgent prices per agent, from $15 a month billed annually on Small to $69 on Enterprise, with the call center from Medium. Gleap Team includes unlimited seats, projects and every Kai agent for $149/month billed annually; Pro adds advanced reports, LLM model choice and the SOC 2 report at $299/month. Compare your agent count, channels and AI usage separately.
One workspace. Unlimited seats.

A ten-agent example. USD list prices, monthly equivalent billed annually, checked September 26, 2026. AI usage, add-ons and taxes excluded; features differ.

Gleap Team
$149 / month$149 / month$149 / month
$1,788 billed annually, or $179 month-to-month. Unlimited seats, projects and every Kai agent; Pro adds reports, LLM model choice and the SOC 2 report from $299/month.
Live chat, email and a shared inbox
Help center and knowledge base
In-app bug reports with technical evidence
Every Kai agent; AI usage billed separately
Start free trial
Unlimited seats
LiveAgent Medium
$290 / month$290 / month$290 / month
$3,480 billed annually. 10 agents at $29 each, or $35 each on monthly billing.
Tickets, live chat and a call center
IVR, SLAs and reports
AI features on every plan
Facebook, X, Viber and WhatsApp as $39 add-ons
See comparison details

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support and Kai Copilot work on every plan; investigations and Kai Code come with Team. AI usage is billed separately on every plan.

Kai Support

Answers customers

Answers from your knowledge base and connected sources. From Team, it investigates hard tickets with logs, the click trail and your code.

Meet Kai Support

Kai Copilot

Works with your team

Press ⌘J on any page. It answers customers when you say yes, drafts articles, explains your numbers and, from Team, drafts the changelog when a fix ships. Your team sends what it drafts.

Meet Kai Copilot

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Chat inside your app.

Customers ask where they work.
Add the Gleap widget to your web or mobile app for chat, help articles and bug reports in one place. Conversations land in one inbox, joined from Team by email and messaging channels.
Explore live chat

Bugs arrive with evidence.

See what your customer saw.
Capture screenshots, session replay, console logs and network activity with the customer’s report. Support and engineering work from the same context.
Explore bug reporting

Investigate inside the ticket.

Give hard questions a next step.
From Team, Kai Support investigates the hard tickets with the logs, click trail, screenshots and code. Findings return to the inbox, and confirmed bugs can become coding tasks.
Explore Kai Support

Give requests a roadmap.

Everyone who asked stays linked.
Collect requests and votes, decide what to build, and post an update that reaches everyone who voted when it ships. Support conversations stay linked to the product decisions they inform.
Explore product feedback
Planned 31

Richer Jira (and Linear) Sync: Link, Track, and Customize Issues from Gleap

Also, other setting for integration would be nice: - set labels for tickets (like environment label) - set reporter, maybe we can identify the user and have it as reporter (this tool is used by internal employees) - define a description template for Jira ticket

Auto-detect host app dark/light mode for Gleap widget theme

Auto-detect host app dark/light mode for Gleap widget theme Customer asks if Gleap can detect whether the app (or widget host) is in dark mode or light mode and automatically switch the widget theme accordingly.

Add support for regional public holidays in operating hours settings

Add support for regional public holidays in operating hours settings Select Public Holiday for our Federal State. And create custom holiday for our company e.g. company party.

In progress 2

Team working hours

Set availability per agent and route conversations by working hours.

Bulk CSV export

Export tickets and contacts in one go.

Released 43

Tables in Knowledge Base

How can I insert a table in Gleap KB editor? I need to insert pricing...

Send Later + Undo Send for Support Replies (with scheduling)

Hello, it happens that customer tickets are being handled from our team.

Gleap widget apps

Add the ability to support custom widget apps.

Bring your LiveAgent history. Export the ticket list as CSV and full tickets through LiveAgent’s API in date windows, import contacts and tickets into Gleap by CSV and test a sample before cutover. Rebuild the call setup, rules and SLAs as their own steps.

Plan your move.

Test a sample, then switch the widget.

Export what you need.

LiveAgent exports the ticket list as CSV and single tickets as HTML or PDF. Its API returns up to 10,000 tickets per filtered request, so export full history in weekly or monthly windows.

Import a sample into Gleap.

Gleap’s CSV import creates tickets with type, status, priority, assignee and the customer’s email and name, plus your own ticket fields, and help-center articles can come in by CSV. No native LiveAgent importer is assumed.

Rebuild the setup, then switch.

Rules, SLAs, canned messages and phone setup are not copied. Configure support in Gleap, keep a plan for calls, run real conversations through the trial and replace the LiveAgent widget when your team is ready.
How teams use Gleap
Partfox integrated Gleap with custom data in 10 days.
Partfox runs live chat, AI support, bug reporting, feature requests, product tours, checklists and surveys in Gleap.
Maic Fankhauser
Product Manager, Partfox
AI support handles about half of Lywand’s customer inquiries.
Lywand runs AI answers, its knowledge base and ticketing in Gleap. The support result reflects its own workflow.
Peter Müller
System Engineer & Head of Support, Lywand
“Everything is in the same place.”
Tridonic brought customer conversations, ticket routing, surveys, and AI support into one Gleap workspace.
Elif Kavas
Digital Customer Experience Platforms Specialist, Tridonic
Your switching questions, answered. Pricing, AI, calls and the move from LiveAgent.
Moving from LiveAgent
Why choose Gleap as a LiveAgent alternative?
Most conversations are resolved by Kai Support for an estimated under $0.05 each, and chat, tickets, a help center and product feedback share one workspace that is live in minutes. Team includes unlimited seats and projects, AI investigation and reviewable code work. Test it with the conversations and engineering handoffs your team handles most.
When is LiveAgent the better fit?
LiveAgent fits teams that want a built-in call center, with IVR, queues, call recording and transcription, next to email, chat and social channels in one help desk priced per agent. It also covers Viber, Telegram and WhatsApp, a customer portal and forum, and a choice of US, EU or Asia data centers. Choose Gleap when support should connect to in-app bug evidence and, from Team, to a feature roadmap and reviewed code work.
Which LiveAgent alternatives should we compare?
Other help desks priced per agent include Zendesk, Freshdesk, Zoho Desk and Help Scout. Gleap is the option for software teams that want support connected to bug reports and product work, with unlimited seats.
Is Gleap cheaper than LiveAgent?
It depends on seats. Five agents on LiveAgent Small cost $75 a month billed annually, less than Gleap Team at $149/month. Ten agents on Medium, which adds the call center, cost $290 a month billed annually, while Gleap Team keeps unlimited seats at $149. AI usage, add-ons and taxes are separate, and features differ. USD list prices, checked September 26, 2026.
How is LiveAgent priced?
LiveAgent charges per agent per month: Small $15, Medium $29, Large $49 and Enterprise $69 billed annually, or $19, $35, $59 and $85 monthly. The call center starts on Medium; Facebook, X, Viber and WhatsApp are $39 add-ons below Large. A 30-day free trial is available. See LiveAgent pricing, checked September 26, 2026.
Does LiveAgent have AI?
Yes. LiveAgent lists AI answer suggestions, an AI chatbot, AI ticket replies, triage and summaries on every plan; its AI agents use one credit per tool call, with 300,000 free credits per account for now, and chatbot usage is billed through FlowHunt, a product from the same maker. Its AI Answer Assistant page lists Medium and above, so confirm the plan for the features you need (checked September 26, 2026). Kai Support answers customers on every Gleap plan and, from Team, can call the API and MCP tools your team adds.
Does Gleap replace LiveAgent’s call center?
Do not assume call-center parity when switching. LiveAgent includes IVR, call queues, recording and transcription from Medium. Map your phone numbers, call flows and recording requirements before choosing a replacement, and discuss your channel requirements with Gleap.
Does LiveAgent connect to engineering?
LiveAgent’s Jira plugin creates a Jira issue from the ticket view, and its MCP server lets AI clients read tickets and the knowledge base. Gleap captures in-app evidence with the report and, from Team, Kai Support investigates and Kai Code opens a pull request linked to the ticket.
What can we bring over from LiveAgent?
LiveAgent exports the ticket list as CSV and single tickets as HTML or PDF, and its API returns tickets in date windows of up to 10,000 records. Gleap’s CSV import creates tickets with type, status, priority, assignee and the customer’s email and name, plus your own ticket fields, and help-center articles can come in by CSV. No native LiveAgent importer is assumed, so test a sample before importing everything.
Where is our data hosted?
Gleap customers choose EU or US data residency at signup, and GDPR applies to every plan. Gleap is SOC 2 Type II audited, and the report is shared with Pro and Enterprise customers. LiveAgent offers data centers in the US, EU or Singapore. Review the Trust Center before moving customer data.
Which Gleap plan includes investigations and Kai Code?
Team, Pro and Enterprise include Kai Support’s investigations and Kai Code. Team is $149 per month billed annually or $179 month-to-month and includes every Kai agent; Pro, with advanced reports, LLM model choice and the SOC 2 report, is $299 ($359 monthly). Kai Support is on every plan and is billed by the AI it uses, separately from the plan.
How was this comparison checked?
Gleap publishes this comparison. LiveAgent’s pricing page, AI agents, chatbot, AI Answer Assistant, Jira, export, migration and MCP pages, its security and GDPR pages and its September 2026 product update were checked on September 26, 2026. Gleap claims follow current product and plan evidence, including its CSV import. Customer quotations describe their attributed experience, not a migration from LiveAgent.
Can we test Gleap before switching?
Yes. Start a free trial, add the widget to a staging app, import sample records and test chat and routing during the 7-day free trial while LiveAgent stays live. Review the Trust Center and required permissions before switching live channels.
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4.6/5
on G2

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HubSpot Service Hub Support inside the HubSpot CRM, priced per seat. Zoho Desk A help desk in the Zoho suite, from a free plan to Enterprise. Help Scout Shared inbox, Docs and AI Answers, priced per user. Freshdesk Email help desk or Freshdesk Omni, priced per agent. Mintlify Developer docs and API references, without a support inbox. Zendesk A per-agent service suite for tickets, messaging and voice.