Freshdesk pricing in 2026: plans, Freddy AI costs and what a team pays
Lukas Böhler 7 min read 
Key takeaways
- Freshdesk costs $19 to $89 per agent a month billed annually, and Freshdesk Omni $29 to $119.
- Freddy AI Agent is billed per session: 500 free sessions once per account, then $49 per 100 sessions.
- Freddy AI Copilot is a separate add-on at $29 per agent a month billed annually.
- Ten agents on Omni Pro with Copilot and 1,000 AI Agent sessions cost $1,570 a month at annual list prices.
- There is no free plan for new teams; the 14-day trial gives access to the Enterprise plan.
Freshdesk pricing starts at $19 per agent per month on the Growth plan, billed annually. Pro costs $55 and Enterprise $89 per agent per month. Freshdesk Omni, the version with omnichannel support, costs $29, $79 and $119 per agent per month on the same three plans (Freshdesk pricing and Freshdesk Omni pricing, checked September 26, 2026). Freddy AI Agent is billed per session on top, after 500 free sessions per account.
This guide covers what each plan includes, how Freddy AI is billed, the add-ons and what a 5-agent, a 10-agent and a 25-agent team pay. All prices are USD list prices from Freshworks’ own pages. If you are weighing a switch, the Gleap and Freshdesk comparison and Gleap pricing cover the other side.
Freshdesk plans and prices
| Plan | Freshdesk, per agent per month | Freshdesk Omni, per agent per month | What the plan adds |
|---|---|---|---|
| Growth | $19 | $29 | Ticketing and a shared inbox, a customer portal and knowledge base, analytics, threads and tasks, roles and permissions |
| Pro | $55 | $79 | A multilingual help desk, custom dashboards and reporting, intelligent routing, multiple SLA policies and external collaborators |
| Enterprise | $89 | $119 | Freddy AI Insights, skill-based routing, a sandbox, audit logs and access controls such as allowed domains |
Prices are billed annually. Freshworks shows annual billing as “Save 20%”, so paying month to month costs more per agent. Each plan includes everything in the plan above it, and each account gets its first 500 Freddy AI Agent sessions free on any plan.
Freshdesk or Freshdesk Omni
Freshdesk is the ticketing help desk. Freshdesk Omni puts omnichannel support, AI chatbots and AI insights in one workspace. The Omni version costs $10 more per agent per month on Growth, $24 more on Pro and $30 more on Enterprise.
If your customers reach you by chat or messaging as well as email, price Omni from the start: Freshworks describes the Freshdesk plans as AI service over email and the Omni plans as service across channels.
How Freddy AI is billed
Freshworks sells two AI products for support, billed in different units:
- Freddy AI Agent, per session. Each account gets 500 free sessions once, on Growth, Pro or Enterprise. After that you buy packs at $49 per 100 sessions. Freshworks defines an email session as a 72-hour window from the customer’s first email, however many replies the AI sends, and a chat session as all interactions within 24 hours of its start. Session packs expire with your payment cycle: pay quarterly and the sessions expire quarterly.
- Freddy AI Copilot, per agent. The assistant for agents (reply help, summaries, translation and sentiment) costs $29 per agent per month billed annually. It is listed as an add-on on Pro and Enterprise, and you can assign it to as many agents as you choose.
Freddy AI Insights is included on Enterprise.
At list price, an AI Agent session costs $0.49 once the free 500 are used. A team whose AI agent handles 1,000 sessions a month pays $490 a month for them, on top of seats.
Freshdesk add-ons and usage fees
| Add-on | Freshdesk | Freshdesk Omni |
|---|---|---|
| Freddy AI Agent sessions | $49 per 100 sessions | $49 per 100 sessions |
| Freddy AI Copilot | $29 per agent per month, billed annually | $29 per agent per month, billed annually |
| Day passes for occasional agents | $2, $7 or $12 per pass on Growth, Pro or Enterprise | $5, $10 or $15 per pass |
| Connector app tasks | $80 per 5,000 tasks | $80 per 5,000 tasks |
| MCP actions beyond the plan’s yearly allowance | $15 per pack of 1,000 | $15 per pack of 1,000 |
Day passes give an occasional agent access for one day instead of a full license. The yearly MCP action allowance is 1,200 on Growth, 6,000 on Pro and 12,000 on Enterprise.
What a Freshdesk team pays
These examples use annual list prices from September 26, 2026, before tax and discounts. Each assumes the account’s 500 free AI Agent sessions are used up.
Monthly Freshdesk total for three example teams
| Team | Plan and add-ons | Seats and AI | Monthly total |
|---|---|---|---|
| 5 agents, email only | Freshdesk Growth | 5 × $19 | $95 |
| 10 agents, chat and email with AI | Freshdesk Omni Pro + Copilot, 1,000 AI Agent sessions | 10 × ($79 + $29) + $490 | $1,570 |
| 25 agents, AI across channels | Freshdesk Omni Enterprise + Copilot, 3,000 AI Agent sessions | 25 × ($119 + $29) + $1,470 | $5,170 |
Two lines grow over time. Seats grow with every hire, and day passes help only for occasional access. AI sessions grow with automation: every conversation the AI agent handles is a session, whether or not it resolves the question.
Free plan and trial
The pricing page lists no free plan (checked September 26, 2026) and offers a 14-day trial with access to the Enterprise plan. Freshworks’ help center, in an article updated January 28, 2026, describes a Freshdesk Free Program for up to two agents for six months that existing Freshdesk customers can switch to. It does not apply to Freshdesk Omni.
When Freshdesk is worth the price
Freshdesk fits teams that want a traditional help desk at a low entry price per agent, with SLA policies, routing and a customer portal, and teams that already use other Freshworks products. At $19 per agent, Growth is a low entry price for email ticketing.
It fits less well when many people need access to tickets, when AI volume grows faster than seats, or when most tickets turn into bug reports and product decisions that live in other tools.
If Zendesk is the other vendor on your shortlist, our Freshdesk vs Zendesk comparison puts plans, AI pricing and team totals side by side.
How Freshdesk pricing compares with Gleap
Gleap prices the workspace, with seats included in the plan. As of November 2026, Gleap Hobby costs $29 per month billed annually ($35 monthly) with one seat, Gleap Growth costs $99 per month billed annually ($119 monthly) with 4 seats included (then $25 per extra seat per month), unlimited projects and every Kai agent, Pro costs $299 ($359 monthly) with unlimited seats, advanced reports, LLM model choice, the SOC 2 report and priority support, and Enterprise starts at $999 per month. Kai Support, Gleap’s AI support agent, is on every plan. Kai Support is not sold in sessions: a conversation costs about $0.05 (estimate).
| Freshdesk | Gleap | |
|---|---|---|
| Price basis | Per agent per month | Per workspace per month; 4 seats included on Gleap Growth, unlimited seats from Pro |
| 4 agents, billed annually | $220 on Pro, $316 on Omni Pro | $99 on Gleap Growth |
| AI agent billing | 500 free sessions once, then $49 per 100 sessions | Kai Support, about $0.05 per conversation (estimate) |
| Agent assistant | Freddy AI Copilot, $29 per agent per month | Kai Copilot on every plan, at about $0.05 per conversation (estimate) |
| Free plan | Not for new teams, 14-day trial | No; 7-day free trial, no card; Hobby from $29/month |
Each extra seat on Gleap Growth is $250 a year, or $25 a month on monthly billing, so ten seats cost $224 a month billed annually, and Pro has unlimited seats from $299 a month billed annually.
The trade-offs are real. Gleap Hobby has one seat and one project, and email, the knowledge base, the feature roadmap and integrations need Gleap Growth. On every plan, AI usage comes on top: Kai Support and Kai Copilot cost about $0.05 per conversation (estimate), and Kai Code and custom agents are paid from the same AI balance. Estimate it with your own ticket volume; the pricing page shows the prices. For a small email-only team, Freshdesk costs less: four agents on Freshdesk Growth pay $76 a month against $99 for Gleap Growth, and five agents pay $95 against $124.
Where Gleap differs is what happens after the ticket. Bug reports from your app carry a screenshot and technical details, and on Gleap Growth and up, Kai Support investigates hard tickets and prepares coding tasks that your engineers review. The Freshdesk comparison lists both products side by side, and our list of Freshdesk alternatives compares ten more tools.
Frequently asked questions
How much does Freshdesk cost?
Freshdesk costs $19 per agent per month on Growth, $55 on Pro and $89 on Enterprise, billed annually, as of September 26, 2026. Freshdesk Omni, the version with omnichannel support, costs $29, $79 and $119 per agent per month billed annually.
Monthly billing costs more: Freshworks shows annual billing as a 20% saving.
How is Freddy AI Agent priced?
Freddy AI Agent is billed per session. Each account gets 500 free sessions once, then sessions cost $49 per 100.
An email session is a 72-hour window from the customer's first email, and a chat session covers 24 hours from its start. Freddy AI Copilot is a separate add-on at $29 per agent per month billed annually.
Is Freshdesk free?
Not for new teams. The pricing page lists no free plan and offers a 14-day trial of the Enterprise plan.
Freshworks' help center describes a Freshdesk Free Program for up to two agents for six months, which existing Freshdesk customers can switch to; it is not available on Freshdesk Omni.
What is the difference between Freshdesk and Freshdesk Omni?
Freshdesk is the ticketing help desk. Freshdesk Omni adds omnichannel support and AI chatbots in the same workspace, and costs $10 to $30 more per agent per month on each plan.
How does Freshdesk pricing compare with Gleap?
Freshdesk charges per agent and per Freddy AI session. Gleap Growth costs $99 per month billed annually with 4 seats included, then $25 per extra seat per month, and Kai Support costs about $0.05 per conversation (estimate).
Gleap Hobby costs $29 per month billed annually for one seat, so compare the total for your own team and ticket volume.
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