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Guide customers. Build what they need. Onboard customers with tours and checklists, collect their requests and answer their questions in one workspace. Gleap connects that feedback to investigation, reviewed code and release updates.

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Website redesign

Design a better first impression.

Website
8 tasksLukas

Customer onboarding

Help every new customer get started.

Product
12 tasksLukas

Help center

Give customers the answers they need.

Content
6 tasksLukas

Recent activity

Homepage wireframesLukas completed a task in Website redesign
+Welcome emailEmma added a task to Customer onboarding
Lukas

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Planned

Richer Jira (and Linear) Sync: Link, Track, and Customize Issues from Gleap

Also, other setting for integration would be nice: - set labels for tickets (like environment label) - set reporter, maybe we can identify the user and have it as reporter (this tool is used by internal employees) - define a description template for Jira ticket

Integration
Planned

Auto-detect host app dark/light mode for Gleap widget theme

Auto-detect host app dark/light mode for Gleap widget theme Customer asks if Gleap can detect whether the app (or widget host) is in dark mode or light mode and automatically switch the widget theme accordingly.

Planned

Add support for regional public holidays in operating hours settings

Add support for regional public holidays in operating hours settings Select Public Holiday for our Federal State. And create custom holiday for our company e.g. company party.

Planned

Custom Priority Types

Custom Priority Types Enable users to define and utilize custom priority types for tasks or items.

Overview
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83Requested 0In progress43Released
Planned31
84
Auto-detect host app dark/light mode for Gleap widget theme22 people want this · $3.0k MRR
Build with Kai
82
Unread Message Count/Indicator in the Browser Tab for Faster Responses7 people want this · $882 MRR
Build with Kai
82
Richer Jira (and Linear) Sync: Link, Track, and Customise Issues from Gleap54 people want this · $3.9k MRR
Build with Kai
80
Triggers for workflows based on the ticket assignee10 people want this · $1.7k MRR
Build with Kai
All Open 12
  1. Florian Berger
    Hi, our invoice shows 20% VAT but we have a VAT ID2m
  2. Mia Kellerman
    Every time I hit Pay now the page just spins18m
  3. Jonas Weber
    Can I export my data as CSV?1h
  4. Sofia Lindqvist
    SSO login loops back to the start4h
  5. Tom Alvarez Tomorrow
    Invoice for March6h
  6. Ade Okafor
    Webhook fires twice on ticket.created1d
  7. Priya Raman
    Love the new inbox2d
Invoice shows the wrong VAT
#146960
Today
Florian Berger2:15 PM
Hi, our invoice shows 20% VAT but we are a company in Austria with a VAT ID.
Kai 2:15 PM
Working · reading the billing docs
With a valid EU VAT ID the reverse charge applies. Add it under Settings › Billing and the next invoice is issued without VAT. Should a teammate reissue this one?
Florian Berger2:17 PM
Yes please, we need the March invoice corrected.
Kai transferred ticket to Human.
Handed to the team
Nobody has claimed this yet.
Lukas Boehler took over.
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From the first tour to the next release.
Compare workflows
Choose the workflow you need. Pendo is a product experience platform: retroactive analytics, in-app guides, session replay, Listen feedback and AI across web and mobile. Gleap starts from the customer conversation and connects onboarding, feedback and reported issues to the work your team ships. Evaluate product analytics requirements separately; the products cover different needs.
Features
Gleap
Pendo
Primary focus
Gleap
AI-native customer support with onboarding, feedback and product work
Pendo
Product experience: analytics, guides, replay, feedback and AI
Product analytics
Gleap
Support and feedback reporting; evaluate dedicated analytics separately
Pendo
Retroactive analytics, funnels, paths, retention and dashboards
In-app guidance
Gleap
Tours, checklists, surveys and in-app messages included on Team
Pendo
Guides, walkthroughs and tooltips on web and mobile; AI guide builder in beta
Feedback and roadmap
Gleap
Requests, votes, public roadmap and release updates; Kai PM on Pro
Pendo
Listen feedback, validation and roadmaps on Ultimate
Session replay
Gleap
Replay and logs attached to a customer report, depending on SDK
Pendo
Unlimited replays on web and mobile from Core; 30-day default retention
AI and code
Gleap
Kai answers customers; Resolve investigates; Code opens pull requests for review
Pendo
Leo for all customers; MCP for paid customers; Novus proposes fix plans and pull requests in open beta
Commercial comparison
Gleap
Published subscriptions plus AI usage; unlimited seats from Team
Pendo
Free up to 500 MAUs; paid plans by MAU volume and functionality; request a current quote
Best evaluation case
Gleap
A customer question or report that needs an answer, a guide and a reviewed fix
Pendo
Adoption analysis across many applications with guides driven by usage data
Price the scope you need. Gleap Team starts at $149/month billed annually, with unlimited seats and projects; tours, checklists and the feedback portal are included. Pro starts at $299/month and includes Resolve, Code and PM; AI usage is separate. Pendo offers a free plan up to 500 monthly active users and prices Base, Core and Ultimate by MAU volume and functionality. Compare a current quote against the modules you need.

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai is available on every plan; Resolve, Code and PM are included in Pro and Enterprise. AI usage is billed separately.

Kai

Answers customers

Answers from your knowledge base and connected sources. Brings your team in when needed.

Meet Kai

Kai Resolve

Investigates hard tickets

Reads session evidence, logs and code. Returns findings and creates coding tasks for confirmed bugs.

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Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

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Kai PM

Prioritizes requests

Triages feedback, finds duplicates and scores requests. You decide what belongs on the roadmap.

Meet Kai PM

Guide customers inside your product.

Tours and checklists on Team.
Build tours anchored to elements of your web app, target them by audience and behavior, and measure completion. Team includes them with unlimited seats, so the whole product team can author guides.
Explore product tours
Team
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Checklists that resolve on real events.
Each checklist task opens a URL, a help article, a tour or a conversation, and resolves on the event you track. Customers see their own progress toward a first result.
Explore checklists

Answer the question behind the friction.

Kai answers, your team follows up.
Kai answers from your help center and connected sources, and brings a teammate in when needed. The conversation stays attached when a question becomes a bug report or a request.
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HiHow can we help you today?
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Meet your new storefrontA fresh look for your next big idea.
Home Messages News Roadmap Help
Benefit factors
Demand×1
Revenue×2
Strategic alignment×1
Cost factors
Effort×1
Working hours per teammate 86

Score requests with your goals.

Your formula. Your decision.
Kai PM triages incoming feedback, finds duplicates and scores requests by demand, revenue and strategic fit. Your team decides what belongs on the roadmap and when customers hear back.
Explore Kai PM

From confirmed bug to pull request.

Your engineers choose what ships.
Kai Resolve investigates a reported issue with session evidence, logs and read-only code access, then starts a coding task for a confirmed bug. Kai Code opens a pull request that your engineers review and merge.
Explore Kai Code
3 changed files +84 −12 PR #412
  • Notifications.tsx +61−9
  • useNotificationSocket.ts +19−3
  • Notifications.test.tsx +4−0
src/drawer/Notifications.tsx
  @@ -42,7 +42,15 @@ NotificationsDrawer  const { items } = useNotifications();− useEffect(() => { if (open) refetch(); });+ const socket = useNotificationSocket();+ useEffect(() => {+   if (!open) return;+   return socket.on('notification:new',+     (n) => setItems((p) => [n, ...p]));+ }, [open, socket]);  return <Drawer open={open}>
How teams use Gleap
“Everything is in the same place.”
Gleap has transformed how Tridonic manages customer experience by streamlining feedback, support, and automation.
Elif Kavas
DX, Tridonic
“Essential to our development process.”
Gleap was implemented within minutes and helps MARK.ONE fix bugs quickly while building real customer relationships.
Mark Breuß
Founder, MARK.ONE
“Super-fast turnaround on feature requests.”
Transaction Network Services highlights Gleap’s turnaround on new feature requests as part of reducing errors in the product.
Martin Hardman
Transaction Network Services
Build what your customers ask for.
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on G2