A Pendo alternative for connected onboarding and feedback.

Customers reach their first result, and their requests end in shipped work.

Lukas

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Tours and checklists guide customers, Kai Support answers their questions, and their requests flow into reviewed code and release updates. Gleap includes onboarding with published plans and unlimited seats from Team, where Pendo quotes by monthly active users.

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Lukas

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Planned

Richer Jira (and Linear) Sync: Link, Track, and Customize Issues from Gleap

Also, other setting for integration would be nice: - set labels for tickets (like environment label) - set reporter, maybe we can identify the user and have it as reporter (this tool is used by internal employees) - define a description template for Jira ticket

Integration
Planned

Auto-detect host app dark/light mode for Gleap widget theme

Auto-detect host app dark/light mode for Gleap widget theme Customer asks if Gleap can detect whether the app (or widget host) is in dark mode or light mode and automatically switch the widget theme accordingly.

Planned

Add support for regional public holidays in operating hours settings

Add support for regional public holidays in operating hours settings Select Public Holiday for our Federal State. And create custom holiday for our company e.g. company party.

Planned

Custom Priority Types

Custom Priority Types Enable users to define and utilize custom priority types for tasks or items.

From the first tour to the next release.
Compare workflows
Pendo vs Gleap at a glance. Gleap starts from the customer conversation and connects onboarding, feedback and reported issues to the work your team ships, from $149/month billed annually with unlimited seats; Pendo is a product experience platform for analytics, in-app guides, replay and feedback, free up to 500 monthly active users and quoted by MAU and functionality above that (checked September 26, 2026).
Compared
Gleap
Pendo
Primary focus
Gleap Support with onboarding, feedback AI-native customer support with onboarding, feedback and product work
Pendo Product experience and analytics Product experience: analytics, guides, replay, feedback and AI
Product analytics
Gleap Support and feedback reporting Support and feedback reporting; evaluate dedicated analytics separately
Pendo Funnels, paths, retention Retroactive analytics, funnels, paths, retention and dashboards
In-app guidance
Gleap Tours and checklists from Team Tours, checklists, surveys and in-app messages included from Team
Pendo Guides on web and mobile Guides, walkthroughs and tooltips on web and mobile; AI guide builder in beta
Feedback and roadmap
Gleap Votes and roadmap from Team Requests, votes, public roadmap and changelog from Team, with Kai Copilot on every plan
Pendo Included on Ultimate Listen, Validate and Roadmaps included on Ultimate, paid add-ons on Base and Core
Session replay
Gleap Replay with customer reports Replay and logs attached to a customer report, depending on SDK
Pendo Unlimited from Core Unlimited replays on web and mobile from Core, an add-on on Base; 30-day default retention
AI and code
Gleap Kai Code from Team Kai Support answers customers on every plan; from Team, it investigates hard tickets and Kai Code opens pull requests for review
Pendo Leo; Novus PRs in beta Leo for all customers; MCP for paid customers; Novus proposes fix plans and pull requests in open beta
Commercial comparison
Gleap From $29/month Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Support’s investigations and Kai Code; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026
Pendo Free up to 500 MAUs Free up to 500 MAUs; paid plans by MAU volume and functionality; request a current quote
Best evaluation case
Gleap Answer, guide and fix A customer question or report that needs an answer, a guide and a reviewed fix
Pendo Adoption analysis across applications Adoption analysis across many applications with guides driven by usage data
Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly) for one seat with Kai Support. Team is $149/month billed annually, with unlimited seats and projects; tours, checklists, the feedback portal and every Kai agent are included, and Pro at $299/month adds advanced reports, LLM model choice, the SOC 2 report and priority support. AI usage is separate. Pendo offers a free plan up to 500 monthly active users and prices Base, Core and Ultimate by MAU volume and functionality. Compare a current quote against the modules you need.

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support and Kai Copilot work on every plan; investigations and Kai Code come with Team. AI usage is billed separately on every plan.

Kai Support

Answers customers

Answers from your knowledge base and connected sources. From Team, it investigates hard tickets with logs, the click trail and your code.

Meet Kai Support

Kai Copilot

Works with your team

Press ⌘J on any page. It answers customers when you say yes, drafts articles, explains your numbers and, from Team, drafts the changelog when a fix ships. Your team sends what it drafts.

Meet Kai Copilot

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Guide customers in your product.

Tours and checklists from Team.
Build tours anchored to elements of your web app, target them by audience and behavior, and measure completion. Team includes them with unlimited seats, so the whole product team can author guides.
Explore product tours

Show the next useful step.

Tasks that complete on events.
Each checklist task opens a URL, a help article, a tour or a conversation, and resolves on the event you track. Customers see their own progress toward a first result.
Explore checklists

Answer what causes the friction.

Kai answers, your team follows up.
Kai Support answers from your help center and connected sources, and brings a teammate in when needed. The conversation stays attached when a question becomes a bug report or a request.
Explore Kai Support
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Score requests with your goals.

Your team decides.
Kai Copilot merges duplicate requests, links each to the customers who asked and drafts the changelog when it ships. Your team decides what belongs on the roadmap and when customers hear back.
Explore feedback prioritization

From confirmed bug to pull request.

Your engineers choose what ships.
From Team, Kai Support investigates a reported issue with its logs, click trail and read-only code access, then prepares a coding task for a confirmed bug. Kai Code opens a pull request that your engineers review and merge.
Explore Kai Code
How teams use Gleap
“Everything is in the same place.”
Tridonic brought customer conversations, ticket routing, surveys, and AI support into one Gleap workspace.
Elif Kavas
Digital Customer Experience Platforms Specialist, Tridonic
“An essential part of our development process.”
Gleap was implemented within minutes and helps MARK.ONE fix bugs quickly while building real customer relationships.
Mark Breuß
Founder, MARK.ONE
Partfox integrated Gleap with custom data in 10 days.
Partfox runs live chat, AI support, bug reporting, feature requests, product tours, checklists and surveys in Gleap.
Maic Fankhauser
Product Manager, Partfox
Build what your customers ask for.

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