A Pendo alternative for connected onboarding and feedback.

Guide customers. Build what they need. Onboard customers with tours and checklists, collect their requests and answer their questions in one workspace. Gleap connects that feedback to investigation, reviewed code and release updates.

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Planned

Richer Jira (and Linear) Sync: Link, Track, and Customize Issues from Gleap

Also, other setting for integration would be nice: - set labels for tickets (like environment label) - set reporter, maybe we can identify the user and have it as reporter (this tool is used by internal employees) - define a description template for Jira ticket

Integration
Planned

Auto-detect host app dark/light mode for Gleap widget theme

Auto-detect host app dark/light mode for Gleap widget theme Customer asks if Gleap can detect whether the app (or widget host) is in dark mode or light mode and automatically switch the widget theme accordingly.

Planned

Add support for regional public holidays in operating hours settings

Add support for regional public holidays in operating hours settings Select Public Holiday for our Federal State. And create custom holiday for our company e.g. company party.

Planned

Custom Priority Types

Custom Priority Types Enable users to define and utilize custom priority types for tasks or items.

83Requested 0In progress43Released
Planned31
86
Working hours per teammate41 people want this · $4.6k MRR
Build with Kai
84
Dark mode for the widget31 people want this · $3.0k MRR
Build with Kai
82
Richer Jira (and Linear) Sync: Link, Track, and Customise Issues from Lumen54 people want this · $3.9k MRR
Build with Kai
80
Unread Message Count/Indicator in the Browser Tab for Faster Responses7 people want this · $882 MRR
Build with Kai
From the first tour to the next release.
Compare workflows
Pendo vs Gleap at a glance. Gleap starts from the customer conversation and connects onboarding, feedback and reported issues to the work your team ships, from $149/month billed annually with unlimited seats; Pendo is a product experience platform for analytics, in-app guides, replay and feedback, free up to 500 monthly active users and quoted by MAU and functionality above that (checked September 26, 2026).
Features
Gleap
Pendo
Primary focus
Gleap
AI-native customer support with onboarding, feedback and product work
Pendo
Product experience: analytics, guides, replay, feedback and AI
Product analytics
Gleap
Support and feedback reporting; evaluate dedicated analytics separately
Pendo
Retroactive analytics, funnels, paths, retention and dashboards
In-app guidance
Gleap
Tours, checklists, surveys and in-app messages included from Team
Pendo
Guides, walkthroughs and tooltips on web and mobile; AI guide builder in beta
Feedback and roadmap
Gleap
Requests, votes, public roadmap and Kai PM from Team, changelog included
Pendo
Listen, Validate and Roadmaps included on Ultimate, paid add-ons on Base and Core
Session replay
Gleap
Replay and logs attached to a customer report, depending on SDK
Pendo
Unlimited replays on web and mobile from Core, an add-on on Base; 30-day default retention
AI and code
Gleap
Kai Support answers customers on every plan; from Team, Kai Resolve investigates and Kai Code opens pull requests for review
Pendo
Leo for all customers; MCP for paid customers; Novus proposes fix plans and pull requests in open beta
Commercial comparison
Gleap
Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Resolve, Kai Code and Kai PM; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026
Pendo
Free up to 500 MAUs; paid plans by MAU volume and functionality; request a current quote
Best evaluation case
Gleap
A customer question or report that needs an answer, a guide and a reviewed fix
Pendo
Adoption analysis across many applications with guides driven by usage data
Price the scope you need. Gleap Starter is $29/month billed annually ($35 monthly) for one seat with Kai Support. Team is $149/month billed annually, with unlimited seats and projects; tours, checklists, the feedback portal and every Kai agent are included, and Pro at $299/month adds advanced reports, LLM model choice, the SOC 2 report and priority support. AI usage is separate. Pendo offers a free plan up to 500 monthly active users and prices Base, Core and Ultimate by MAU volume and functionality. Compare a current quote against the modules you need.

Meet your AI team.

Answer customers. Investigate issues. Build what comes next. Kai Support is on every plan; Kai Resolve, Kai Code and Kai PM are on Team and up. AI usage is billed separately on every plan.

Kai Support

Answers customers

Answers from your knowledge base and connected sources. Brings your team in when needed.

Meet Kai Support

Kai Resolve

Investigates hard tickets

Reads logs, the click trail, screenshots and code. Returns findings and prepares coding tasks for confirmed bugs.

Meet Kai Resolve

Kai Code

Builds the fix

Plans the change, writes and tests code, and opens a pull request. Your engineers review and merge.

Meet Kai Code

Kai PM

Prioritizes requests

Triages feedback, finds duplicates and scores requests. You decide what belongs on the roadmap.

Meet Kai PM

Guide customers inside your product.

Tours and checklists from Team.
Build tours anchored to elements of your web app, target them by audience and behavior, and measure completion. Team includes them with unlimited seats, so the whole product team can author guides.
Explore product tours

Show the next useful step.

Checklists that resolve on real events.
Each checklist task opens a URL, a help article, a tour or a conversation, and resolves on the event you track. Customers see their own progress toward a first result.
Explore checklists

Answer the question behind the friction.

Kai Support answers, your team follows up.
Kai Support answers from your help center and connected sources, and brings a teammate in when needed. The conversation stays attached when a question becomes a bug report or a request.
Explore Kai Support
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Score requests with your goals.

Your formula. Your decision.
From Team, Kai PM triages incoming feedback, finds duplicates and scores requests by demand, revenue and strategic fit. Your team decides what belongs on the roadmap and when customers hear back.
Explore Kai PM

From confirmed bug to pull request.

Your engineers choose what ships.
From Team, Kai Resolve investigates a reported issue with its logs, click trail and read-only code access, then prepares a coding task for a confirmed bug. Kai Code opens a pull request that your engineers review and merge.
Explore Kai Code
How teams use Gleap
“Everything is in the same place.”
Tridonic brought customer conversations, ticket routing, surveys, and AI support into one Gleap workspace.
Elif Kavas
Digital Customer Experience Platforms Specialist, Tridonic
“An essential part of our development process.”
Gleap was implemented within minutes and helps MARK.ONE fix bugs quickly while building real customer relationships.
Mark Breuß
Founder, MARK.ONE
Partfox integrated Gleap with custom data in 10 days.
Partfox runs live chat, AI support, bug reporting, feature requests, product tours, checklists and surveys in Gleap.
Maic Fankhauser
Product Manager, Partfox