Primary focus
Gleap Support with onboarding, feedback AI-native customer support with onboarding, feedback and product work
Pendo Product experience and analytics Product experience: analytics, guides, replay, feedback and AI
Product analytics
Gleap Support and feedback reporting Support and feedback reporting; evaluate dedicated analytics separately
Pendo Funnels, paths, retention Retroactive analytics, funnels, paths, retention and dashboards
In-app guidance
Gleap Tours and checklists from Team Tours, checklists, surveys and in-app messages included from Team
Pendo Guides on web and mobile Guides, walkthroughs and tooltips on web and mobile; AI guide builder in beta
Feedback and roadmap
Gleap Votes and roadmap from Team Requests, votes, public roadmap and changelog from Team, with Kai Copilot on every plan
Pendo Included on Ultimate Listen, Validate and Roadmaps included on Ultimate, paid add-ons on Base and Core
Session replay
Gleap Replay with customer reports Replay and logs attached to a customer report, depending on SDK
Pendo Unlimited from Core Unlimited replays on web and mobile from Core, an add-on on Base; 30-day default retention
AI and code
Gleap Kai Code from Team Kai Support answers customers on every plan; from Team, it investigates hard tickets and Kai Code opens pull requests for review
Pendo Leo; Novus PRs in beta Leo for all customers; MCP for paid customers; Novus proposes fix plans and pull requests in open beta
Commercial comparison
Gleap From $29/month Starter $29/month billed annually or $35 monthly; Team $149/month billed annually or $179 monthly with unlimited seats, Kai Support’s investigations and Kai Code; Pro $299/month ($359 monthly) adds advanced reports, LLM model choice, the SOC 2 report and priority support; AI usage separate. USD list prices, checked September 30, 2026
Pendo Free up to 500 MAUs Free up to 500 MAUs; paid plans by MAU volume and functionality; request a current quote
Best evaluation case
Gleap Answer, guide and fix A customer question or report that needs an answer, a guide and a reviewed fix
Pendo Adoption analysis across applications Adoption analysis across many applications with guides driven by usage data